Quick and easy service right at my finger tips
Excellent and fast other than safe 5/5
By ny jenny a
Love this app 5/5
Love my Verizon
Very easy to use and extremely convenient. It only took 2 clicks to pay my bill!!
It's beautiful and I love it. I love how it has a widget so I can always keep track of my stuff.
Verizon is top notch! 5/5
I love Verizon! Great service, customer service is excellent! Eager to help and to explain. Been with them for years and plan on staying!
Payment processing 5/5
By Swim Star 100m
Uber fast this was how it should be click click and done!
Good customer service 5/5
By Gummy Bear Lover
Verizon has good customer service but the fees are high.
Easy Peasy 5/5
Soooooo easy to pay bills and manage my acct. it was a little confusing before. Love the new updated version.
Works for most of my needs! 4/5
👍 I've been a customer since the service was 360 Communications, Then AllTell and now Verizon. All changes went through without any problems. The only reason I didn't rate them a 5 star is that any of these cellular companies could have a little better pricing incentive. Especially when you compare them to Straight Talk. I like the unlimited data plan but the pricing is a bit steep for some family rates.
Not working 1/5
Last update seems not to work. Tells me system is not available and to retry.
Best App Ever 5/5
1. Love that I can pay my bill with the ouch of a button
2. Love that I can view my data usage anytime anywhere
Everybody's monthly bill 5/5
I think you guys are doing a good job coming down on some of your prices I think use need to come down just a little bit moreother than that everything seems to be good for now
Mostly helpful 3/5
This app is helpful most of the time and I like being able to check my data use with ease. It will not allow me to set up automatic payments though which is a pain.
Verizon on decline since 2015 1/5
By Jeff hockey
This company has been getting worse since 2015
No idea if there was a new head of customer service appointed then?
But I have been a customer for 15 years and I'm done
This application makes it easy to pay my bills, review and changes to my plan, and also see how much data I've used...Phone plan made simple!!
Unlimited data 2/5
By isolated on big island
Data stream is very, very slow. Even at start of billing month. Not happy at all with service to a point of changing provider.
Seems unlimited has significant limits flirting with deceptive business practice.
Verizon service 5/5
Excellent service and easy to pay bills, customer service is very knowledgeable with any issues that might come up.
Getting there 3/5
It's okay but kind of confusing...
FALSE ADVERTIZING! 1/5
Service is not as advertised- instead of 4g they knock it down to 3g and continually slow down internet access. There is no speed in accessing internet. GIULTY OF FALSE ADVERTIZMENT
Auto-pay didn't work, charged late fee. 1/5
By Guitar prod
Not sure what the purpose of auto-pay is when it doesn't work like it's intended to.
More functionality, less pointless animations 3/5
The app looks polished and smooth, which is great, but detailed functionality is missing. For example, bill details by line are not available to see (or at least, the navigation to see it is hidden beneath all the layers of animation).
Please spend more time making the app functionally equivalent to the website.
Way better than Sprint...!!!
I love the app. I can see my statements nd mich more. Its great.
Won't let me save arrangements 1/5
By mizz Tete
I hate it
Verizon is an awesome group to deal with and very friendly. Also, more dependable and better service for my area than AT&T. I'm glad I made the switch when I did. Thanks VZN.
Waaaay easy 5/5
This app makes it so easy to pay my bill. Takes about 10 seconds.....awesome!
Now I need a fast way to reduce my bill!!!!
Brenda Amberson 5/5
By brenda amberson
Jesse was awesome helper in CHAT!
There are ups & downs... overall A+ 5/5
I had Verizon through my job for three years, then 2007 I opened my account.
So have been with them 13 years or so... I will admit, I can complain, and I do. I must give credit to their customer service. 99% of the time they are patient I was angry they wouldn't let me upgrade 30 days early.... I wanted to because of the trade in deal which would have been gone when my upgrade was eligible. The customer service rep understood my frustration... it took her some time, she made it happen.
Perhaps I can get a better deal somewhere else, but in today's market, customer service plays a huge part.....
I randomly checked my account and realize my payment was past due. Then I clicked the pay bill link and just like that ....my bill was paid, so easy.
Not enough detailed info 3/5
By Moonbeam melodies
The app works well but the information provided is minimal. No way to tell what you are signing up for. No estimate of monthly plan costs with fees when describing options. Since changing plans changes the contract, should provide full disclosure.
Love the new design! 5/5
The new app looks and works great!!!
Getting Better 5/5
This app keeps getting better and better!
Good app. 5/5
I only ever use it to pay my bill. But it can do pretty much everything that the website does, and what it can't do, it takes you to the website.
Cell phone bill 3/5
The taxes should be included with the regular rate with the phone
This app just keeps looping and looping. I don't understand how the other apps that aren't Verizon work so well and this Verizon app which is through my Verizon service works so badly. Please fix the app or I will delete it !
Verizon Wireless 5/5
Great app to review account and pay bill. John
Verizon availability 5/5
I have been in the aftermath of a hurricane where my Verizon service came back up 2 hours after the hurricane but people with other service providers had to wait 2 weeks.
Even in the most rural areas in the mountains I still am able to have ample percentage and bars
By Cosmo queen
I came over from AT&T after over 10 years of no problems with them. My fiancée needed a new line . Att was about near the same price but only with 2g less of internet. After having a great experience w the Verizon store , I decided to make the leap to Verizon.
Bought 2 new IPhone 7, plus the certified glass, otterbox cover and car chargers for both . $274.78 later for accessories, the sales girl said she would get the (2) $30 set up fees taken care of because of my switching and purchasing everything new. Approved by store manager. I was told it had to wait 14 days, to show up.
Well here I am 25 days in . First bill is due. Charges were Not taking care of . I was also told I was an authorized user on the account. My first experience today? Not what I had hoped. I will give them a chance to correct these errors. Also here we are 25 days in and the new IPhone SE is also available. A little disappointed about that as well. Please Verizon Fix this issue for a new client. Thank you.
Fairly good 4/5
Just switched from Verizon from T-Mobile and this App works fairly well. There are some things that could be done a little easier, for example it says my Autopay is on hold but it doesn't give me a reason nor does it give me anyway to resolve it. Additionally it took me four steps to find my card information and as a semi-tech savvy person, I would think it would be way easier to figure it out.
Aside from those small details, this is overall a good App.
I'm very upset 1/5
I have a one line unlimited thru Verizon 2 months ago my bill was almost $300 last month over $200 after me adding and deleting extra line and Verizon messing up my plan this month bill is over $190 again after promise that it would be around $130 in my book right now Verizon does nothing but lies to its customers next month if they give me a $200 bill I'm going to BBB and filing civil suit !
Charged for things I don't have. 1/5
You people are horrible I have called multiple times to have my bill looked at, I don't have a tablet and still I get charged for it. Fee and line for it.. Your company only cares about money and not the customer..
Stops working after a few days 1/5
I am very displeased with this app. I have installed and uninstalled it numerous times now. It works fine for about a week, then it just quits working. And I have given it a couple of days just in case it might have been down for maintenance purposes. But once it stops working - that's it.
Good app 4/5
Love the app never crashes very user friendly..
It does everything you would expect from an app 😊😊😊
Love It! 5/5
This is On of the most use Apps that I have! I always works & does everything I need it to and if it doesn't, there is always the option of chatting with a person there, on the app, instead of making a phone call and having to wait forever to get an actual person to talk to.
So convenient!! 5/5
Love the convenience of this app!
Great idea Verizon!!! 5/5
By Tou Foodie
Nobody likes going to a go to a store to pay a bill. Snail mail way to slow... this rocks!
Verizon charging ala Carte! 3/5
Verizon bills seems to begin at x price and slowly build it up the bill. This is an old practice from the Ma bell days where the customer was slowly encroach up his wallet.
My 2 cents 3/5
So I am leaving my experience memo because I know there are literally 1000's of others like myself. I live in rural NE which translated means "not many choices". Verizon is a monster and charges for that which should free by now. I've never understood paying for a certain amount of data but not actually having the choice of when you decide to use it? Does this not strike anyone else as a scam? But wait! Now they are "rolling over " your data usage like AT&T did over a decade ago, it's just unfortunate there aren't other choices in this area with that kind of monopolized coverage. I am leaving the 3 stars because they do make it quite easy to pay my very large bill every month so thank you.