What a joke! 1/5
I left Sprint and decided to go to Verizon because I was sure they're service was the best offered for my area. My issue is that they wanted to charge me a $400 Deposit on an unlimited plan, even though I was paying cash for my phone, which was an iPhone 7 plus. A plan that cost less than $100 a month needs a $400 deposit?
I told the guy to forget it and went across the street to C-Spire. Within 20 minutes, I had my iPhone 7 plus (for which I paid cash) and an unlimited plan that was about 60% of the cost that Verizon wanted. My reception is fantastic, and I travel all over the state. There has only been a couple of times that I couldn't receive a signal for only a couple of minutes.
I tried to contact Verizon, just out of curiosity, but to no avail. I could'nt find any way to contact them without having an account. They obviously don't want customers that aren't on some kind of contract. I assume that's because they know that in 2 years time they will be able to make up money on whatever deal they offered you to sign up.
Easy to navigate 5/5
Easy to navigate
Feeling grateful! 5/5
Verizon is the bomb! Such great services and updates!!! Glad I left sprint! And I’m glad I left metro POS!
Verizon wireless is very inconsiderate for that mistakes that they have made. Twice they have taken from the wrong bank account, which has caused me an ample amount of insufficient fund fees because of the employees not paying close attention to details. After realizing i called this morning to have them remove that account because they seem to draft from that oppose to the correct account that I prompted them to. I asked for special arrangements to be made and they went unanswered, they acted so nonchalantly about their careless mistakes that have been made by there employees. In no way shape or form did they seem to have remorse about the situation.
Seriously you guys are pretty convenient, thank you
Not elderly friendly 3/5
I find it easier to pay the majority of my bills on line but, this app is a difficult for a person my age to navigate. I find myself in total confusion looking for certain data.
App it’s great but it’s not totally accessible for a blind individual like me. Does not allow voice over to read everything
By SharpShooter NH
Plans are complicated and unfair
Verizon service great app as bad as customer service 1/5
When setting up app do not use the word VERIZON anywhere in the password. It will fail even though the password otherwise meets all the requirements. Check and reset settings. They magically change overnight. For some accounts it does not work on iPads. It is not possible to sign on. It errors and support can not resolve the issue. The ad cards just keep coming. Yes you can delete them, but you get a half dozen more the next time you open the app. This gets very tiring. It takes many clicks to get anything done. The links are confusing. I am tired of typing, but the list goes on and on.
Love this app 5/5
It’s easy to do all your needs from one place
By Molly Arnold
Efficient app that allows multiple functions. Would have given 5 stars if they offered ApplePay for bill payments.
App is ok. Problems logging in on Verizon website as for some reason does not recognize login information. Unsure if you can add Touch ID to full website, would eliminate problem with input of user phone and password.
Great app 5/5
The Verizon app works great. Let’s me pay my bill, look at my bill, let’s me make changes to my service, has a feature to get extras for paying my bill and let’s me use my fingerprint to log on on my iPhone 6. Love it!
Love this app 5/5
Very easy to use! Love it!!
upgrades are not to contract on this app and is confusing and got stuck with a 400 extra fee on bill
So far so good!! 5/5
The true test will be if my parents can use the app without asking me a million questions!! 😆
Used to work great 1/5
App quit working. Won’t let me sign in won’t let me see anything. It’s broken. Please fix!!
Put me on wrong plan 2/5
When I changed to Verizon I was told I was being put on a certain plan. When I started getting my bill in I noticed it was higher than discussed. The people at the store put me on a different plan without talking to me about it. A plan that was more expensive.
Stuck in transfer content loop 1/5
The app is demanding I transfer content. It’s not a new device so my content is already there but I can’t get out of the loop. Deleted and downloaded twice now. Worse than useless at this point
Entering account info 4/5
Let the user know how many characters can be used for account nickname so they can avoid an unexplained delay in proceeding to next window.
Makes life easier 5/5
By Ice-9 real hip hop
You do not have to logon to a website and have to remember your username or password. You just select the payment method and it is applied. In the world of smartphones making our lives easier, this app really does.
My Verizon App 5/5
I love the app! It’s so easy to use and very convenient.
Paying my bill or just need help 5/5
This app is always convenient
By Dawn of Claxton GA
Really easy to use!
User friendly 5/5
By Carey Leigh
The easiest app around!
Outstanding service! Always tries to accommodate any problem I might’ve.
Verizon data plan. 2/5
I am extremely disappointed in the Verizon data plan. Extremely expensive for the small amount of data received. Go over by a kilobyte and they “nail” you for a hefty fee. Their data usage app is slow because it mainly tries to sell products and services meanwhile delaying the data usage information you want.
Verizon app 5/5
Super easy to use and pleasant interface.
I’d give your company zero stars if possible. I meant to press one but two on accicdent.
By Juan 2 B King
Awesome and more awesome
Good app 5/5
It gets better with each update.
Too high bill 1/5
By Renee Rexine
I've been with Verizon over $15years and I ALWAYS have a problem paying $250-300 a month for service. I have one line and you would think I have 5 lines. Been thinking about switching for the last 10 years. Over priced plans!!! Not a happy customer at All.
This app is amaze 5/5
By Unicorn 2016
I love that you can chat with a rep and they literally can help you just like talking on the phone!
Verizon deceit me! Lousy service 1/5
I’m sick onyou giving me a hard time at everything I try to do
My Verizon 5/5
Awesome way to keep up with your phone usage, pay your bill, whatever you need.
Slow speed 2/5
Thought Verizon was suppose to be fast. Paying a lot more than I did with T Mobile and unless I’m using WiFi speed is terrible everywhere in Las Vegas. In Summerlin it’s useless.
Increase Font 3/5
App seems to work well, it’s my first week on it. Some of the text is too small for this 40 year old to read.
Can't even place an order on this thing. Got all the way to the end and when you press place order it does nothing. Press place order again and a blue box pops up that might be where they put an error message but it's just blank so how am I supposed to know... ask for help and they just say go do it on a computer. Why bother offering the possibility of doing it on here if it doesn't work?
I love my Verizon 5/5
Only thing I can say in my area Verizon works the best hands down
The best 5/5
Omg I’m so wet from Verizon
Data plan scam/App crashes 1/5
10+ year customer of Verizon and I feel like an overmilked cow. Udderly raw.
Pain in the butt with credit cards 1/5
I save my credit card information to my account so that I can pay my bill with AES… Not so that I can confirm a credit card with my name on it is paying my bill by entering a code from the back of the credit card that I’ve already used multiple times! Pure stupidity. There is no way I stole my own credit card to pay my phone bill!
Good app, with a big exception 4/5
This app is easy to use, easily tells you your data situation, even how it doesn’t let you use carryover data first (at least they’re transparent). It’s easy to pay your bill with a variety of payment methods. But it’s very difficult, maybe not even possible to select a smaller data plan. That’s very aggravating.
Add support for ApplePay! 4/5
By Shanet :)
Please add ApplePay as an acceptable form of paying my bill. It would make it so much easier, and safer!
Verizon overcharges 2/5
Constant problem. Takes to long to log on and search . When no wifi. Uses up bites . Cut off more frequent . Then apple slows down on top of it.ask to clean a fax number and cannot due to cannot search and talk same time . Texts come late . Took a plan for our elder parents from 9.99 to 26 a piece and did not tell us .
Buggy and hard to navigate. iPhone 6 1/5
Also can't add or remove devices in app
suggestion re family plan 3/5
Last time I tried, I couldn’t set up limitations on my family plan data sharing plan from my phone. My youngest used practically all of our data very quickly.
Auto pay a joke 1/5
By Amigo 11
Every month I set up auto pay. Hours with a rep. Then it fails to pay. I’m fed up.
App doesn’t work 1/5
My app doesn’t work at all. When I open it it says something is wrong and I have to proceed to the website.
I have had bad services yet charged FULL PRICE 1/5
I believe I deserve a refund for all of the calls that have been cut off. I have at least 20 calls cut off over the last month!