First time use 3/5
By Ho doigity
Customer Service was a guy from the, sounds from the south, David. He was very patient and helpful.. Glad I didn’t deal with India.. App is good
Not happy 1/5
Like the service
Not very happy with billing
Tried to schedule a payment couldn’t do it
ATT&T always let me schedule a payment
Always we’re open on the weekends when I called!
May have to rethink my decision to switch
Oh & BTW have yet to receive the credits for my Ipad buy out or iPhone buy out(203) 745-7211?
Has been since 04/8/2017?
Stupid on my part to switch!!
It’s Satisfactory. Not Good. Not Great. 2/5
By The Zohn
If you’re looking for all the basic transactional features of the desktop website, and that’s all you really need, then you’ll find this app useful. Despite its usefulness for handling rudimentary account transactions, however, it’s prone to glitches and buggy behaviors that impede its overall performance and worth as an app.
Also, the self-promotion Verizon heaps on you with its ads touting its services and products around every corner of the app becomes unbearable after only a few minutes. Enough already with the pressure to join Verizon Up! Sorry, but I’m not interested in handing over every detail about what I do on my phone so that it can be cherrypicked by your data monkeys and sold over and over and over again to businesses all over the globe who’d like me to buy their products! Especially when all you’re offering me for it is a CHANCE to receive a discounted gift card to shop with one of your business partners. And you call that a “reward”, huh?! Shame on you!
Anyway, I digress. But, it’s the truth ...
Lastly, it appears they’ve recently done away with one of the apps more useful features — the diagnostic check. I couldn’t find it anywhere after the last update. For that oversight, I can’t see this app deserving anything better than a two-star rating. Wise up, Verizon!
Great app, but lots of clutter 4/5
This is a great app and I use it a lot to make sure I’m okay on data, and every once in a long while to check my upgrade status without having to log on to the site or go to the store.
I just wish the most relevant data (minutes/data used/remaining) wasn’t buried under ads and promotions and have to scroll past. I’d like to open the app and know where I stand right away.
Intentionally confusing 1/5
I had an earlier version of this app and it was very clear. Now the info that you want is buried in a barrage of ads.
System not available at the moment 1/5
Many moments later: System not available after a week or ten days now. Deleted app. Waste of space!
By Dc Esau
Es very easy to use and I not waste my time for any transaction !!!
Delays a bit 3/5
A little delay at times other than that ok
What i expected 1/5
This app is great for looking at ads. that’s about it.
Easy to use 5/5
The Verizon app is easy to navigate and you can find commonly used areas easily. When in the app it offers helpful suggestions for using your phone or finding any topic related to your phone or Verizon products. You can also access your account using your fingerprint. I highly recommend the Verizon app.
Glad Verizon let me know I was past due.
By djdjcks fincjxn
I'm set up on autopay and it isn't coming out till it's past due. I even called and talked to someone and it is still happening
Worked for a little while. 1/5
Worked great for a while. Now when I try to sign in the app tells me my password is wrong. I changed my password successfully and it still says my password is wrong. Continues to do the same thing.
Great app for paying bills 5/5
Makes paying your Verizon bills fast and easy.
Wifi only now? 2/5
Used to be best service around, but sure having a lot of problems lately getting service and super slow loads on my iPad and iPhone with cell service!
Stop asking me for reviews dammit!
Verizon Service 2/5
I moved to a new apt and have Verizon FIOS, a MiFi and an iPhone 6+.
Since moving I am lucky if I get 1 bar on my phone and my TV or iPad. I can be in an app or watching a show and it closes or exits me completely out of the program and I have to start all over again! Please help!!
Latest version doesn’t work 1/5
By Izzy Real
The app fails every time I attempt to use it. I get a message saying, “Oops, looks like something went wrong.” And then a link to the Verizon website.
I'm all about CONVENIENCE! 5/5
By Anonymous owner of this review
So easy to sign in and take care of my bill without leaving the house. I love how you are offered options of when and how much to pay.
Very user friendly! Highly recommended!
Sometimes it freezes on you cannot get on. This occurs several times per month.
By Big Thurm
My data has really slowed down tremendously . And i also have an iPhone 8 Plus , so it’s not the phone
Complicated and not needed. Just paying online at website is much easier
By DRM Edmond
Ads take up all the pertinent space 2/5
With the new update, Verizon makes it so you have to hunt through all their “add on” ads in order to find your bill pay link, your data usage for the month, etc. I got this app to make it easier to keep track of all MY information...not for Verizon to try another tactic to increase how much I pay them per month.
💯 it’s a great and easy to use app
Job investigation need phone companies to help with phone 5/5
Want job I want to complete job interview tomorrow and in the future
Verizon is awful 1/5
Customer service lies constantly. They are deceptive. They are dishonest. It is a horrible company.
By Sridhar Swag
Paying the bill was very easy and convenient 🙂
Combine all accounts 3/5
Verizon should have one page/website where you can just click on either your mobile/home and internet to make it easier.
It’s pretty neat 5/5
By Pianista Oda
Do everything right from app.
I like it
THIS IS AMAZING!! 5/5
By D. Pfeifer
LOVE how EASY it is to pay my bill!!
Too expensive 3/5
By Concha smells
I hate that Verizon is so expensive.....
Customer service??? 1/5
By pathetic customer service!
Your corporation not notifying customers that we cannot pay by phone anymore at #768 is pathetic!!!
You can do better or I’m done at contract end!
iOS app 1/5
By S Conde
Your new iOS app layout is terrible!
Customer service 1/5
Worst service ever. I have had my bill paid down to zero and it still says I owe $224. This situation where I was told payment could be held till the 16th of November has cost me dearly. Nothing I was told was going to happen has. I have paid the full balance and still there is no record on it or the payments. Thank you for ruining my thanksgiving and Christmas.
This app needs fixing 1/5
I watch as my date goes up and down. 😡
Fix it please
iPhone X layout 2/5
Just feels like the app was stretched to fit the iPhone X. Scroll bar in the middle of the screen. When not scrolling text off screen at times
App is good, easy to navigate. Service is more expensive than most, but you pay for what you get.
Over charges 1/5
I have talked to 3 customers service people in the last 6 weeks to clear up INCORRECT international charges on my bill from September. All the calls were dropped and no one called me back. I was charged double for the month. I would like it FIXED!!
Over it!!! 1/5
By Laser token straw hat 321
I'm over the overage charges.
Pay by Card 5/5
Easy to use! Thank you!
It’s easier to get online and do things. The app only lets me change my plan to unlimited which I don’t want. It also freezes a lot especially when going from Verizon up to another part of the app.
Too many fees and autopay doesn’t automatically pay 1/5
I’ve been using Verizon since April and I have used autopay since then. For some odd reason though, no matter how many times I set up autopay(and confirm that it’s on and working), I get late charges and billed double. I have two phones and a $35 plan split between them which rounds up to about $80 a month with taxes but I always seem to have between $150 and $260 bills every month. All because autopay doesn’t work and I have to pay for two to three months at a time plus late fees. I have to visit a Verizon store every month to clear it up and set up autopay.
Great App 5/5
Love how the app is easy to use! Everything is done fast and in the palm of my hands!
Easy to Use 3/5
I like the application; it’s very user friendly. The only draw back is that I would love to see a more detailed version of the “billing details”.
App is really efficient and fast, but... 3/5
Most everything you can do in it is simple & straightforward. For that, it gets Hogg marks. However, I feel it REALLY falls down in helping you manage your bill. I think it has a way to sign up for text notifications, but the app itself should alert you when it’s due. And I’m pretty sure the text notifications happen like 10 days out - not very practical for people that unfortunately have to live closer to paycheck-to-paycheck. Would be great if the app popped a notification itself to tell/remind you to pay within, say, 2 or 3 days of payment being due. Because I’m fairly sure the next text notification you get is when your next bill cuts 4-5 days after your due date. And by that time, you have a late fee, and something that potentially affects your credit rating. Don’t get me wrong - I know I’m responsible for my finances. All I’m saying is that the app could be so much more helpful/useful with a really simple change/update.
One of my favorite companies 5/5
By Cb pleased YES
ALWAYS.... great service. On line easy and ALWAYS great and well informed service people.
Please fix this problem 1/5
Been trying to get an extra phone taken off my account for over s year and I get told I have to pay an early termination fee ! Idk what Phone this even is. I’ve never had a Samsung-only iPhone. This is not right and I need to get it fixed and don’t know what to do. I talked to several people at Verizon but No one knows what to do except keep paying it or I’ll get charged. I hope this helps. I have had service for many many years with Verizon and The good has outweighed any problem as far as my cellphone i suppose but this is making me want to change. I’m afraid I’ll be sorry because I won’t get service with someone else but maybe its time to check our lower prices AND better service.