I actually love this version 5/5
I was not a fan of the last version of this app. But I find the newest version to be very user friendly.
Works great 5/5
By 7H Farm
Easy to pay, easy to buy, easy to change!
Great app 5/5
Easy to use
Great mobile exerpience 5/5
I really enjoy the redesigned app! The app allows me to easily access everything I need. Previous versions (especially the first after thumbprint login) were slow and clunky. This app runs quick and smoothly!
It wasn't broke! 1/5
Now it is horrible! I am confused when it asks for me to "sign up" to a better ap... that isn't even what i want to do... i just want to sign into my account. Now it is impossible to navigate
What the heck have you done to this app?! Instead of letting me log in, you ask me to set up a new account - I already have one (but there's no where to sign in). So I finally hit "skip" and now I get to sign in (really poor UX). Only you won't let me copy+paste my password - an absolute necessity when using random strings with a password manager. Way to screw it all up Verizon. Is it because you hate your customers and are just daring them to go with another provider?
Log-in is convoluted and flawed 1/5
Entered my username and password correctly. Upon entering my site it wants my phone number to send me a code to verify my identity. Great job geniuses! I'm actually deployed overseas and do not have cellular service, I only have wifi service. I cannot receive your code, and as a result cannot log into my account to pay my bill. Perhaps you should offer other code delivery options, such as e-mail. Work on fixing it fast.
Not thrilled with this App. After loading it froze, next attempt only part of the screen appeared so after inputting password there was no continue button. Twice in this one session pages did not completely load and twice it froze. After fumbling through the pages to get info normally available at a glance the old way it was even difficult to see your last bill. Think I will go back to logging on through the Internet.
Finally, Verizon got it right with this version. Very quick and powerful. You can do a lot in your account and it is very intuitive and clear.
Main view constantly freezes 2/5
I can only navigate to 3 or 4 different places before the content completely freezes up. I can still access the side menu & make selections, but nothing in the main screen changes & it stops responding to any input. Have to kill & restart the app. Very irritating.
Works for me 4/5
I really only use this to check my remaining data and pay my bill, so it works pretty well for that. Only gripe is when you make the payment, the screen it sends you to doesn't reflect your payment. Threw me off the first few times, thinking it hadn't gone through
Not simplified at all 1/5
It's downhill from here. Sales representative at your fingertips. I just want fewer steps to get where I want. Stop wasting my time!!!
If you have Verizon, you need this app. No question 5/5
It's like the Verizon stores but on your phone.
Awesome app 5/5
Greatest app since solitaire
Can't log in 1/5
I can't even log in anymore. I have to check the website, this app is useless now.
Great easy to use 4/5
By Brainwashed american
Only used once so far so good.
Great improvements 5/5
By Ron R.
New app is easy to use. Great graphics - simple scrolling to see all information!
Easy to use, and easy to understand. 5/5
It works great 5/5
It's never given any problems, but I occasionally have to call Verizon to settle actual problems. That's expected though
Haven't decided who I'm switching to yet 3/5
The reviews on the app are part of my decision.
No problems with it 5/5
I haven't had any issues with it. I'm able to check my data and make payments easily. It does what it's supposed to do.
Great new features 5/5
The new update to the app gives more information regarding your account. Making it more simple and to the point. From paying your bill to carry over data, Verizon's gotten it right!
Why change 2/5
The old app worked fine. Why did you mess with it. Now it takes more time and effort to do anything. For shame
Good for me 5/5
I didnt use the older version and I see the reviews say it was better but I dont think this one is bad. Its easy to navigate and pay bills on.
Awesome App 5/5
This is the best app ever! Easy to make a payment in a second! Love the convenience of checking data balance! Thank you!
Can't Login 1/5
I can never login since the new app was introduced. It asks me to register then says the phone number is registered. I always have to use my desktop. Horrible service from App
Freezes often, overall worse than previous app 1/5
The redesign seems like an upgrade visually, but functionality and ease of use take a backseat in this version. Kind of fitting for a company that consistently over promises and under delivers.
Looks good to me 5/5
Seems much simpler and more intuitive than the previous app. Paying my bill no longer feels like jumping through hoops.
Love the App 4/5
The ease of this app suits my needs. It shows me what I need at a glance. Thanks!
Simply Easy 5/5
Simply easy to navigate, see your account activity and change your plan as needed.
Doesn't save card # 2/5
Very frustrating to have to type in my bank routing and account information every time I pay and/or I need to get my card info instead. Too much. Just save my payment options PLEASE! The whole point of the app is to convenience me. Not saving payment options seems to be the largest inconvenience.
Best way to pay my bill 5/5
By Rocky of America
I really like the convenience of having access to the breakdown of my bill on-line so I don't have to thumb through 15 pages to figure out my device usages.
Great app, easy and convenient access 5/5
Super convenient and easy to use. A fantastic way to stay in control and still simplify your life. I love it so far!
I Love it!! 5/5
Everything I need to do on my account on the go!!
Everything's good until 2/5
Why does the app ask for a nickname for the credit card you enter to pay the bill when you cannot use that nickname to recall that credit card on another occasion?
Gets the job done! 5/5
By Cookie Luvahh 💖🍪
I use it to pay my bills and check the status of my phone and my data & such and I've never had any problems. The app works great for me!!
Great App!!!! 5/5
Super Helpful, makes it very easy to keep track of my bill, due date, and gives great breakdowns on any changes to my account!
By Nickname just2 write review
Update is horrible, don't try to change it!!! Can't even log in!!!! All I want to do is pay my bill!!!! I'm so frustrated with this new update!
Great app 5/5
Never had any problems with it
EZ and complete 5/5
Let's me see what is going on in my plan and make changes when I choose.
Great looking App 5/5
New update looks and works great. Great job.
It's good 4/5
Well it has good and not so good features. I have to hunt around to figure out stuff. I just need to get used to the upgrade.
Works well to pay bill 5/5
Not sure what else you'd use the app for unless you want to buy a phone or something. A bit clunky but great to pay your bill when you need to
The app does what I need it to
More steps now. 1/5
I'm not a fan of the new app. It takes more steps to find the simple things now.
Love the app! 4/5
Excellent app. Much easier than calling customer service
This app is smooth! 5/5
I really love how the steps to pay a bill have been cut down, nice job!
Great app 5/5
Works like a charm. Easy to use!