Review of Att app 1/5
It stinks. Separate Id needed for Att than DIRECTV and app keeps saying that I'd exists. Ask to send info and it sends direct tv ID not ATT.
No way to create ATT ID.
AT&T doesn't care about customers anymore 1/5
AT&T doesn't care about their customers anymore. They are trying to push Direct TV so hard on AT&T customers they no longer care about you unless you have their cable service. There is no more deals or promos for AT&T customers and they will not help you unless you purchase Direct TV. Their 20 gig plan is the same as Verizon's unlimited plan. They use to have great customer service at a great price. Now since the merger with a failing company Direct TV they could care less about you.
Great app! 5/5
App works like it's supposed to. It also makes paying bills and checking account info very easy.
I’m torn! 2/5
On one side the app works great for what it’s supposed to do. Works phenomenally. BUT my problem is with signing in to the app. I open the app and Touch ID pops up. It accepts it but every darn time I have to add my user ID and password. Why accept my Touch ID BUT NOT SAVE MY SIGN ON INFO. I am getting very frustrated with it. It used to save my info but for the last couple months now no luck!!
Att app 5/5
By EXTREMELY POOR PPV SERVICE
Very easy to navigate and topics are relevant to users. The app is a lot more efficient than my actual TV-Guide at home. Last week on Saturday, September 16 I wanted to order the Canelo vs GGG BOXING FIGHT and the U verse TV guide declined my order as it indicated to call a 1800 customer service line. I did and was put on hold for 1 hour and 12 minutes. It was the beginning of the 11th round by the time someone finally answered. I'm now looking to switch to XFinity for a reliable package .
Horrible customer service 1/5
By Greg in MO
Overall, service quality has gone in the tank since at&t bought DIRECTV. I've. I've been working for 3 months now to get a couple receivers removed from my account. They say they are removed but are still on my bill. I'm guessing since I have a difficult time understanding Asian English, they have a tough time understanding me. Anyhow, I'm going to be a cord cutter and signed up with Hulu. Good luck!
Current installment charges 1/5
Why is it so difficult to fine Payment installment in my current device...
Customer service 5/5
You have a professional people in the store like Manny thank to have such good people that take care of people
Dropped signals 4/5
We live in a suburban area 1 mile from the city, we continually experience dropped calls! With the advancements in technology I really don't understand.
Tim T 5/5
Great service!Spoke to Erlisha costumer service very knowlegeable made my transaction a breeze!
Just amazing so easy to navigate
Easy App 5/5
By senior tech
User friendly great resource everything right at your finger tips. I'm a senior & not very techie but found the app easy to navigate through. Thanks
The best and newest access 5/5
Att has our shined awesome work
Esta lenta la app
Stop changing the app. 1/5
Need to stop changing the app so much. Very confusing and pain to use every time they change everything at once. Then the app doesn't work because it has new glitches after changes. Idiot app designers!
Always a problem 2/5
By W. Hawkins
If it’s not one thing it’s another ... day/in and day/out. But, the bill is always on time and right to the very last penny!
My review 5/5
Very friendly user
Great service. But my modem keeps service light goes off and blinks red sometimes. Maybe this issue can be fixed.
Too much 2/5
There's far too much UI to get basic things done. Items are hidden under clicks and swipes. There's no way to compare your current useage to try and optimize the plans. Especially if you have a family with multiple devices, if you try and roll everything together it completely dissolves older deals and you end up paying twice as much for the same or less services. Everything should be in one location, costs should go down not keep increasing regardless of reason.
Poor info 2/5
By An educated listener
Information is poorly displayed. Information regarding bill and calls' cost is not specific at all. Awful.
Can the app tell me my payment date this is ridiculous.
OMG this app is bad 1/5
I've been using various versions of the AT&T app for several years, but tonight's experience scrapes the bottom. I was trying to sign up for some international travel options. Oddly enough, when I did this a month ago, it seemed intuitive and well planned. This time, I spent about 20 min hunting the hinterlands of menu options, looking for travel plans. Took a LONG time to find it, and then it made no sense whatsoever how to maneuver through their choices. Whatever changes between last month and now needs to lead to (I) the summary firing of at least one developer, (II) the reversion to a previous version, and (III) revamping their quality control for user experience. I almost threw my phone at the wall.
After purchasing a $40 international plan, in order to be able to speak with my mom for 3 weeks while she's overseas, I received a bill for $318. What exactly was the point of my $40 purchase? The app is horrible as well. Going to switch.
Over billing 1/5
By Rizzy malik
Every month I have to call At&t to get bill correct.i never even use any or anything which is not included in my plan.
Very helpful 5/5
Very simple to launch this app and find out what your usage is, what your billing is, and any other things connected to your account. You can pay your bill through this app and I use it a lot on my iPhone.
Buy one get one free I-phone 1/5
This program some how does not work I been being billed for promotional phone every time l get different stories about why i get billed for the promotional phone they get my information and tell me there going open a case and l never get a email (no feedback) to get it resolved but you bet your ____ l will get call if you owe money I been with att for more then 10years have 4 phones on my plan have 2 Direct accounts I get no customer service but i can tell this as soon as finish paying these phones i changing to a different phone company which i will still receive my company discount. You really should let customer know that the buy one get one free is a scam you charge for it and have customer spend there calling to it credit and give them the runaround and Im sure there a lot customers out there with same situation Free is Free and long there account is in good standing should receive the phone credit not having call back spend time asking for it. Ridiculous
Wow w 5/5
Wow wow I w
Stupid offers keep popping up but I can't see my current plan. F it. I'll call.
Bill and upgrades 1/5
I've been having trouble with my bill for a few month now and if it wasn't for me liking ATT I think I'd go to another company. With upgrades telling me to use the Insurance on a broken phone that was not my fault it was the phone that the brain has died and not using an upgrade when it's a phone that I don't really like is crazy and making me pay $75 for insurance and they could been cheaper with an upgrade just not please with that system
After 10 years I canceled them, worst service!!! 1/5
By Aban shawn
After being their customer for 10 years; They started to change my plans every month so they can charge prorated charges and commission!!!
I changed my provider, for way better service and almost half of their crazy costs.
Would not recommend them to a friend or family.
Please do more research and then commit.
Please add data usage for Notification Center 4/5
Good app but it would be nice if they added a Notification Center widget and Apple Watch app showing data usage like the Verizon app.
This is a fundamental feature. It makes me question if AT&T wants us to go over our limits by not providing easy point of access to data usage.
Not user friendly at all 1/5
Not user friendly
Lies, Lies!!!! I should have switched! 1/5
I was on the phone with five different reps for over one hour and forty- five minutes! No one has any idea of what they are doing! I requested to speak with a supervisor and was denied! You don't even deserve one star, the worst customer service ever! Everyone lies about everything!
I can do so much with this app and it makes it so much more amazing to be able to manage my account
App is slow and filled with advertisements 2/5
I just want to be able to quickly get information about my bill, my plan and usage. The application is slow even on a very fast network and it's cluttered with advertisements. I don't want to be told I am ready for an upgrade every time I login. The upgrades are a farce anyway.
😕 No longer happy 3/5
I was happy to have this app to use it for balances on data used and the benefit feature. However, 9 times out of 10 it tells me to "try again in a few minutes" when I try to log in. It is extremely frustrating. And really just makes. Me want to pitch my phone down to the ground.
No longer happy.
The scenario has been confusing and disappointing. Nothing really has occurred as stated. The savings I was guaranteed would occur in regards to my cellphone and Directv accounts hasn't occurred! Now I've been told that it will take 3cycles (months). Each representative hasn't been forthcoming with the actual facts of our plan. Instead they've only sought to increase their own revenue. We're very disappointed.
Weak Service 1/5
AT&T service was good but idn what happen and now it's the worst iv ever had .I'm using the iPhone 7 plus hate it to.what a let down
Too slow 2/5
By Omara Yessenia
Every time that I log in to the app is super slow... I wondering if that counts towards my data? Also too much hassle looking for stuff, you have to go to different pages before you actually go where you want to go. 👎🏼
This app is awful 1/5
By not satisfied with att at all
It linked it to a direct tv account that has long since been cancelled, it is constantly "temporarily unavailable" awful
Terrible App 1/5
By Mad ATTer
App is slow, poorly laid-out, and provides very few opportunities to retrieve useful information about your account.
Happy long time customer 5/5
I had issues with my bill and Joesph broke all the individual accounts down for me and he was awesome!
Terrible company, switch to T-mobile! 1/5
Awful company with crappy service and sky high bills that always seem to be creeping higher. Save yourself the drama and bs and go switch to a better company like T-Mobile and you’ll save so much money.
Too expensive 3/5
Too pricey for a plan
AT&T app layout 1/5
The app is very cumbersome to use because you can't see everything at a glance. You have click here and scroll there to look at 1 device.
It doesn’t work 1/5
It freezes a lot
Horrible Service 2/5
Not a lot of words needed AT&T service is horrible internet, uverse and cell. Only thing that makes it worst is their customer service. It takes many many prompts and sometimes over an hour to get a human on the phone and then they are completely clueless.
Very slow and bad design
Terrible to navigate 1/5
This effort to "simplify" makes everything so much harder to get to. All I want to do is change my plan to a less expensive one and view my ETF so I can leave this carrier. AT&T decks, good job. You've hid it well.
someone needs to fix yalls system 1/5
I’m entitled to my 20% off my bill due to working at my job. And every time I try to enroll it ALWAYS says that i “caught you at a bad time” and it never gets done.
I pay a lot of money and deserve to get what I’m entitled too.
Also, now for some reason after I updated my phone with IOS11; my 4G doesn’t work either.
I’m not late with my monthly payment. I’m not past due either. So I don’t know what’s going on.