What the £#>¥ happened to AT&T? 1/5
Worst application I’ve ever logged onto. Password reset about 5 times. AT&T used to be a premier service, now they have turned into the slimmest company ever. CHECK YOUR INTERNET SPEEDS AND COMPLAIN, I SEE A CIVIL LAWSUIT COMING IN THE NEAR FUTURE!!!!!
Very disappointed! 1/5
Well, here it goes again! Why am l not surprised?!! Every time I try to log onto my account to make a payment arrangement, something goes wrong, and it either doesn’t allow me to get into the site, or it won’t let my info be entered correctly, once I finally access the site after multiple attempts! Very time consuming, and frustrating. Reminds me of when I finally get fed up with my policy not being done correctly, and I try to have it fixed at the store! What is going on with this company?!!
Always works! 5/5
Been an AT&T wireless user for many years. Always got a signal when I could reasonably expect one. Probably not the cheapest service but I appreciate the military service discount.
Sorry to see the deep discount iPhone prices go away.
When router fails (all too often) AT & T kicks in.
My at&t 5/5
By Chuky 66 2
Best service I ever had. Thanks
Unable to manage my At&T wireless account since I added Direct TV 1/5
I used to use my app for almost all my At&T needs. I recently switched from cable to Direct Tv and although I’m looking forward to saving money, some of the issues I am having I am not liking. For now, I just want to be able to log in to my AT&T app without getting the error saying, “You used your DIRECTTV email and password on my At&t. My At&t isn’t quite ready for that...” and not being able to sign in at all.
It’s slow 3/5
The app takes forever to load
If there was 0 star that’s what they would get. Legitimately every process is 10x harder than it needs to be. 5 min process takes a week and a visit in person to a store at minimum
Nice App 5/5
Very very easy to use and informative. Like the Touch ID feature. Keep up the good work.
Usage reporting issue 1/5
It doesn’t update my usage most of the time. Yes. It’s set to use cellular data too, not just WiFi. That is one of my main reasons for its existence
Bottom line: I can't pay my bill. That's the only thing I actually want from this app and I can't do it.
Then I randomly get logged out and have trouble getting back in frequently.
And there's still no Apple Pay option.
You are bad 1/5
Get rid of the annoying promo’s 4/5
Do you really need to have those promotional scrolling on the bottom of the app? Quite distracting!
Updated & app won’t open. 1/5
By LOVE MSU DAWGS
Please fix app.
New app 1/5
By David's 09 Mac
Rick was amazing great customer service skills and very knowledgeable about products.
Customer service 2/5
Customer Service not good!
Prices are high for nothing. 1/5
You would think a company of this stature would be a fair price company. Greed comes back on you.
App Don’t Work 1/5
At&t Please even doe I left with Verizon. I ask as last time please offer service the work at perfection TV experience Comcast Xfinity is the best experience out there Verizon Service the Best Cell Phone Service. Also sad part about is the myatt app never work as smooth experience or crash too much ir slow. Please fix the issue is sad i left this company since 2001 I am tired every single time I was call to report the issue the respond was we are working on improvements. Really ?
By Strawberry star 826**
I’ve never, not one time, been able to successfully use their app for anything. If I can make it through to even adding my payment info it will not continue. Other than the few times I’ve gotten it to work to see my bill I dread using this app. Come on AT&T! You’ve got to step up your game here!
Another lie 1/5
By Lied to by Apple
Wow, just read a review of being lied to about unlimited plan and direct tv - same thing going on. Paying bills and direct TV is off and I check and see I’m being billed separately and IN ADDITION to. By the time you realize you’ve been conned, you’re told you have to change plans and can’t go back. Perhaps everyone who’s having issues need to think of reporting Apple stores to a consumer agency. Wondering now if they get commission to tell lies.
Sometimes I got confused, not very intuitive
By jair anastacio
I'm not happy I went to buy a phone in the store of yours a protection for the cellular having Ceguro if I broke I was pençi exchange that you have to look at the people that attend are very badly to explain I do not buy anything from you and I will change of Company 😡
Buggy. Crashes all the time. Annoying. Also discouraging that one of the biggest wireless providers has a C- app.
Rip Off!!! 1/5
By Ancient port
Terrible quality, system always going out, call for service and you have to answer a lot off useless questions from a computer, system is designed to wear you out rather than remedy the problem, if and when a tech shows, they tell the same thing every time “ someone else will be back to fix it,” then they raise your bill, Same problems with ATT service at the company I work for . Have tried Uverse and direct tv, both are terrible, If you are looking for new service keep looking unless you you like running into “glass doors “ see if they post this
Would love it... If it worked... 1/5
App is very slow and freezes all the time. I have to restart the app pretty much everytime I use it. Safari's mobile site functions as the app should... Not worth the download until the bugs are fixed
Application access 1/5
App keeps going down!!!
Customer Service 1/5
By Travis Sinclair
If I could give them no stars I would. Customer service is absolutely horrible. I wouldn’t recommend this company to my worst enemy.
Worse app I’ve ever downloaded 1/5
By Rc cady
So inconsistent it’s very slow and inaccurate it’s a piece of $&@?
Horrible experience 1/5
By Epic Games 675392
Horrible service. Signed up for autopay and it didn’t save. Signed up for text bill reminders. Never received. Service was disconnected. 2 hours later it still says suspended and att can’t get into my account.
Forced upgrade for no new features 1/5
Forced into upgrading app that adds no new features I want. I don't want to upgrade. App worked fine before.
Avoid Adding Directv!!! 1/5
By a nickname m8
I have never had a problem with my phone service. BUT, once they talked me into adding Directv, my bills went haywire. For 10 months I have had nothing but trouble, double billing for service I didn't have. My home internet was also a casualty of this mess. I was at the att store so often, I should have collected a salary. One guy retired! No doubt because of me. It was like Cheers when I walked in! I was on the phone with corporate so frequently, I think I talked to every employee there. They said that they had to investigate my account forensically.
The trouble they put me through, and the money they got out of me, is ridiculous.
Don't even get me started on the phone service I've paid $30 a month for and it has NEVER WORKED! But they refuse to reimburse me for that.
I will say that the employees at the Clearview store in Metairie LA have been great!
Service is great! 5/5
By Rocsii Frank
I love my service !
This app is very details and most of your concerns can be dealt with through this app, without calling customer service. I have a detailed break down of my bill and my data usage!👍🏻👍🏻
By Icnvnu 205
I placed 2 orders and att canceled them cause I couldn’t get Apple Watch and I had to pay again so 700 later and 500 should have been returned thinking about going to sprint
Crooked and rediculous 1/5
By victim of direct tv
I cancelled combined internet and direct tv on 10 January 2018 after two lackluster years of slow internet and marginal tv when the wind did not blow or no showers. The people said they would send boxes. When we called to find about the boxes, they said they would send labels.no labels yet. I took the equipment to ups after waiting for a response.now they claim that the service was not cancelled even thought they have the equipment except this satellite dish that they said they would pick up,
Accessible, but functions poorly 2/5
By Yanna Brown
There are always glitches & issues within the app. Whether it’s clearing a notification, seeing my balance as $0 post making a payment, or seeing other things within the app, there’s always some issue.
I can’t sign on
Have lots of problems with this app 2/5
It’s frustrating, every time this app updates I end up having to call customer service to reset my password 😳
Even after I call customer service, the next time I try to log in, I’m shut out of the app and have to figure out how to get back in.
Very helpful! 5/5
I love this app, it makes paying my bill and getting all of the information about my phone plan super easy! I love being able to access everything at the tap of a finger instead of staying on hold with customer service for 30 minutes! Great tool.
I too was talked in to changing my grandfathered rate 1/5
My unlimited plan was fine. Att tried to make it very appealing to change to a “ less expensive “ plan for me , said I would still have unlimited plus other perks I did not receive. It was also NOT disclosed to me at the time that I would no longer have hot spot with this new plan and that if I wanted to add it , it would be significantly higher for Just a gb here and there or a large amount of Gb for an in godly fee. They guy just kept saying “ I can get you the same services for way cheaper you don’t need to pay 99.99 a month. When it can be 49.99. Check it out if it’s sounds too good to be true IT PROBABLY IS. Att doesn’t want any one to stay on their grandfathered plans because they lose money they would rather gain if you agreed to their mumbo jumbo of a sales pitch where you actually pay more cause you get less gb that THEY KNOW YOUR GOING TO GO Over. They also failed to tell me all of the roll over gb I had accumulated over the years would start over. I won’t even post how many gb I had that I was robbed of. On top of it all my iPhone is slow as ______!!!! And of course I’m eligible for that upgrade! Or 20 a month for an iPhone youll never own but only lease or rent.... or pay a small mortgage and own the device that apple has been proven to slow with their updates to push you to buy their next model that once again has yet another New Charger ! Gotta love high way robbery. Anyway. The end...
Just another scam 1/5
AT&T continues to lie to their customers provide job down service and create software that prevents any type of use on other devices. Shame on you AT&T shame on you Verizon shame on you sprint shame on all you unfortunately it’s not just one company in America but it’s all of these large multinational conglomerate at mass them selves is purebred American companies but are so very far from. I am saddened daily that I fought for this country has everything that I thought this country was he’s not it’s just a big corporation it takes your money.
Pwpp has q 3/5
This app stinks 1/5
Can’t pull up my bill..
Muy buen servicio 😄
In every way. The app works maybe 50% of the time, and when it does it's so slow I usually give up on it. Most customer service reps don't even attempt to be polite or explain random charges, and the few who do, don't seem to have any more of an idea than the customers do. AT&T should also be a little (A LOT) more clear when they lock you into another contract, especially when it's not what you wanted. AT ALL. When my next hidden 2 year contract is up, I won't use AT&T ever again.
Out of date info 1/5
The “balance due” on my app today, 2/14, is from a bill due 12/3. How can I believe/trust any information in the app? Which means it is not of any use at all...
Data check 5/5
Fast and easy
Att app review 1/5
The most unreliable app I’ve ever downloaded. 9 our of 10 times it will not pull up my info. I can’t even pay my bill because it will not load up so I have to go to the store to pay let alone try to see my usage. I expect more from att!!!
This is awful
Pleased Wireless User 5/5
By Guy @ the Beach
AT&T has been my wireless carrier for more than 10 years. The signals are always strong, rarely is a call dropped. AT&T remains competitive with other carriers. I give them Five Stars with continued confidence!