By Fiti 1
Excellent app. I enjoy using it. Make my task much easier. I will recommend it to my relatives.
My AT&T App 1/5
No good, I loaded this app to be able to see my cell phone plan and all it shows is my wifes internet service.
95% Ad -- 5% App 1/5
This is one of the worst app experiences I have had in 10 years of using the iPhone. It's badly organized, confusing, and worst of all it's not even really an app – – it's mostly just a little information about your bill and your data usage used as a way for AT&T to relentlessly barrage you with ads for crap you don't want.
It's funny because since you're already a customer you would think that they would treat you with a teeny tiny bit of respect – – but this ad (sorry app) shows you exactly how they feel – – we want more more more.
I was oaky with the previous App which was slow, but did its job. Despite the fact that the new one is even slower it also doesn't show me the info anymore that I need. I am traveling sometimes abroad and the new App doesn't show roaming real time anymore; in the old App the info was updated after about a day and now it supposed to take around 60 days; basically when I'm back home and cannot control my cost anymore. Good job AT&T, one more way to make money
The most useless app I've ever used 1/5
Awful app. Trying to check my account when already signed in, having me sign in over & over & over again. I deleted this garbage app after the worst experience I've ever had using an app. DON'T WASTE YOUR TIME, ITS NOT WORTH THE AGGRAVATION.
So horrible 1/5
Slow, inefficient, SLOW.
Logs you out, sends you in an infinite loop of nothing.
They keep trying to update it and it keeps getting worse.
Why did you break it?! 2/5
The previous version of this app worked just fine. I was able to pay my bills no problem. Now it it throws all sorts of stuff in my way! It took me four tries to pay my bill just now. I just finally got to the screen where I could hit the final submit and at the last second it threw some stupid ad in my way and off I going to some other never never land. Grrrr!!! Of all things! Why would you make it more difficult for me to pay my bill?
What happened to the app 1/5
It is almost impossible to do anything with this app. At least before you updated the app it worked. Now it is unresponsive.
Unbelievably stupid upgrade 1/5
By Ron of OC
I haven't used this app for a few months and then today...my goodness. they screwed up the menus, made it illogical and hard to follow, hard to maneuver, and a simple task like adding international options took me frustrating 20 minutes. They have added large graphics and stupid hot links that go forever and hard to come back to where you started from.
Do these people understand simple app interface?
Shame on bloated ATT. Fire your app designer.
Go back to the previous app this one is horrible
Plus unusable in Europe Can't log in even tho my password is saved tells me password wrong
I hate it 1/5
I hate this new app. I can't do anything on it. It is difficult to navigate and I can't manage my modem settings easily any more. FIX THIS AT&T!!!
I like it-not! 1/5
By Der Golem
What a difference a year makes. The newest version has a great honking ad for a Red iPhone on the landing page and no way to turn it off. Really?
Previous review: from 2016. I only have AT&T landline service, so my needs are very simple. This app shows me my bill, lets me pay it without having to go to the website. Nice.
just because 0 stars isn't an option
Seriously, is this really att? This app is buggy, all over the place. Navigation is not intuitive. This thing screams of a poorly managed outsource! Come on att. I hope this at least came in on budget. Lol
Forget this App!!! 1/5
Couldn't even set up an account...An endless circle of non-acceptance of initial login/setup information. Frustration is over the top! Giving up on the app and possibly switching carriers.
The Worst Cell Service App.... 1/5
Not user friendly, slow, constant product promotion and attempts to extract more monthly costs from its users. Horrible.
By nope, don't do it
Klunky klunky klunky
Hello my name is Viliam,and I love app
Worst app update ever 1/5
By Tara Costa
This new update is horrible. It's so slow even though they claim it to be fast. Terrible! Please improve this app, and what's with the all the ads??? Lest favorite app to date!
App does not work. Why is it not being fixed? Been like this for months now. Garbage. No stars.
Impossible to log in and navigate the first time. Very frustrating!
Does what it is supposed to do 5/5
By drew trodler
Surprised to see so many bad reviews. I've had this app running on my iPad starting as far back when the only version of the app was for the iPhone and have had no trouble through all the updates. Hopefully if there are any bugs they will be ironed out.
Can no longer monitor internet usage 1/5
DSL Internet usage no longer displayed. Just gives message that usage and bill time frame varies.
Convenient & easy to use🌟💛 5/5
It's simple, easy to read, gives you the options you're looking for. Don't have to call customer service when you can take care of most things. I use it faithfully to pay my monthly bill. For what I use it for, I love it. Don't get me wrong, if I ever have an issue, I'll need to speak to a live phone rep. This app is cool but I still want to be able to call.
Also, I'm not sure since they've updated the whole software to iOS10. The app has changed so I'll need to see if it's for the better. For now I'll give a 5⭐️rating.
Since the software updates this app ok, just have to get use to it... It's starting to get complicated, but for what I use it for, it works fine 🌟🌟🌟🌟
Worst app and company ever 1/5
Wish I could give it less than 1 star. App is just as bad as the company itself.
App won't sign in. Wants me to update iOS but can't due to memory constraints. Please fix this worthless app!
I can't even log in to pay my bill. It asks me to log in and then I do. It shows me my bill but when I try to pay, it just keeps going back to the log in screen. Really irritating because this is how I have paid my bill for years.
My AT&T app 1/5
I liked the old version, this one is stupid and just an endless loop of sign on screen
Usage Graphs are Lacking 1/5
The newest app version no longer has the easy to read bar graphs showing your data usage compared to days remaining. Also, the new giant ads are too easy to accidentally click on. Wish I could uninstall the update. Still not fixed.
If I could give zero stars I would 1/5
By Another Dissatisfied Consumer
Click on app to open, click on user ID and the app crashes. It's been years of the same nonsense. Total garbage!
Worst app 1/5
By ppepper j
Crap. Product. Worst transition of online/app Thank you for the things that work unfortunately the technology is a looper .
If you didn't want me to use the app to pay my bill, why don't you just offer me free service, AT&T? It keeps crashing every time I sign into "pay my bill" even though I've already signed into the app! Insanity!
This app much like everything else at&t touches is garbage. Slow, cumbersome, and non-intuitive. That is if it even lets you sign into your account at all...I can't wait to rid myself of AT&T service.
App needs a lot of work 1/5
By Rad Alf
Not sure what to say other than the app starts fine. But that's about it. Everything is slow and sometimes just crashes repeatedly when trying to do something like check order status.
I want to say it's only the app but honestly the website is just as slow. So I'm not sure if this is a server issue or what but it's pretty bad.
App is horrible 1/5
By Spliff 07
The app itself is horrible
Keeps shutting down.
Cannot click on certain things.
Will just say retrieving account info until it shuts down.
App is horrible!!!!
They always lose my username and password on the app 1/5
Each month I go in to pay my monthly bill like a good customer yet every month they seem to lose my username and password. It's getting really old with what they do I am considering switching if you experience this trouble you might want to consider the same. As for their chat option? That's a bunch of BSbecause every time I hit it it throws me completely out. I've had it. #DissatisfiedCustomer
Not letting me do anything once logged in. Keeps force closing.
App doesn't work 1/5
App doesn't work! Keeps taking me back to login page every time even after I've already logged in! Need to fix this bug! I can't view any of my bills and usage. So disappointing! Seems like every time there is an update it's actually worst then before! Please fix
Possibly the most worthless app ever created. Way to go AT&T! 1/5
This app is literally worthless. While attempting to view my data usage after receiving notifications of going over my data plan, I was basically forced to upgrade to this version because the old version would never complete login. After upgrading to this version everything I attempt to do regarding my account, and specifically regarding viewing data usage just send you in circles - from the home page to another page that asks you to log in, which takes you back to the home page. Good way to keep people from viewing their data usage that is suddenly wonky for no explicable reason. I can't think of why anybody would develop an app like this other than for the purpose of obfuscation and to frustrate the customer long enough that they will give up trying to find out why they are being overcharged.
I can't retrieve my past bill
By Verizon is better.
You call this an app?! *tries to pay bill* *selects pay bill* * sends me back to beginning instead of letting me pay* This app is a disappointment. At least Verizon can get it right.
There a bug... Big One! 1/5
So login in to app, trying to check my line usage by the time I am doing that. It logs me out and the try to log back in... like it's on repeat.. but nothing never happens. Shows me white screen but nothing never loads.. so what I tried to update it, that didn't fix it. Annoying that we unable check our kids usage now. Also please fix service in my house thanks!
Please fix , thanks!
Terrible app 1/5
By customer 10+ years
I received an email reminder to pay my bill I setup a payment through the app for the next day, two days after I setup a payment I received another email about my bill. I logged into my account through the app and every time I tried to load my bill and payments the app logged me out and made me sign back in and never showed my bill details. So by this point my payment will be late and I can't schedule another just incase my first one goes through. Terrible app!
Endless Loop of Signing In 2/5
I want to pay my bill. Okay, click make a payment... Goes back to their antiquated screen for me to log in. I just used Touch ID to log in, why log in again? Had to find a way around using the old interface links that weren't taken out to pay my bill. Oh, a notice that all 3 of my cell lines have the same name? Okay, let's change that. Click...Uh...back to that older log in screen. Look for ways to change it...Nope, back to original home screen. Can't delete any of the notices either. It may be faster, but this new app upgrade didn't integrate well and dragged in older option screens to make you log in again even though Touch ID already has you logged in. I give up...
Harder to navigate 1/5
I hate this app as AT&T yet again has made things more difficult to navigate. They combine all your bills into one even when you don't have combined billing, the difficulties I face with them is making me strongly consider Verizon.
Can't log in to pay bill 1/5
I can't even check my account info. This is a critical bug that needs to get fixed asap.
Very slow!!! 1/5
I could not even open the "Contact Us" submenu. It's hard to navigate when nothing's showing up. I'm very disappointed. The old version was better.
Worst application ever I seen 1/5
Not user friendly.. taking hell lot of time open the page. They should hire professional engineers and spend enough money to get user friendly.
App is incredibly slow 1/5
This app is very slow and unresponsive even on a fast wifi connection. I tried to buy AirPods from the app but gave up because of the incredibly frustrating slowness. I find it inconceivable that they don't have Apple Pay as on option to checkout when buying accessories. Just another ATT disappointment. If this new 600Mhz spectrum improves T-Mobile coverage 1/2 as much as they say I'll be switching ASAP. I just hope the 2017 iPhone will have a 600Mhz LTE modem. If not I'll wait for the next one. Check the specs carefully before getting a new phone. This new spectrum could be a game changer.
Crap update! 1/5
By Bill R1423
Worthless update, makes you log in after already logged into app to chat and completely screwed access to different tabs