Thanks for nothing 1/5
Ever since the last update they have removed the side by side bar comparison for days left in billing period vs data used. Despite everyone requesting a fix they continue to ignore us. Thanks for continually making it more difficult for your consumers AT&T. I'll be sure to find another company that doesn't try to mess with its customers next time I get a new phone.
Very bad 1/5
By Kim Chas
Costed me $500!!!!!!!
Only 10% Of App Works 1/5
Most selections just result in a spin circle
Upgrade? Downgrade! 1/5
Was fine before last update. Conveniently can't see how much data I have remaining compared to the number of days left in the billing period. Way to easy to fork over an additional $15 bucks to an already overpriced service. Easy to pay the bill at the end of the month thou. Over all, dark and dreary app.
Not sure why I still use this phone company 1/5
Overall bad service. I always lose LTE in the most random places and they say that shouldn't happen and think I'm making it up. Never call customer support because they won't help you and then just be rude. I've learned to go into the store and just refuse to leave until my problem gets solved. The app isn't any better. They just made it look pretty but it is still useless. Patiently waiting for my contract to be up so I can switch.
Really Good 4/5
The app itself is pretty easy to understand. Very little stress trying to accomplish paying a bill, getting an explanation of charges or shopping for new products/changing a plan.
Terrible. Worst app 1/5
This is a terrible worst app I've used. Absolutely no support when traveling overseas, which is when you need it most. Cannot even sign in.
App flipping back to iPhone icons screen 2/5
I've been using this app since it came out. I often use it to pay my bill or check on billing period data. It WAS a great app. As of the latest update, when I start the app, the main screen displays then I get flipped back to the iPhone icons menu. The app is running as I can see it if I double click the home button. If I click on the app, it shows I got logged in but immediately flips back to the iPhone icons. I restarted my iPhone thinking memory might not have cleared up from previously run apps, but after reboot, the same problem occurs. Please fix it. Thanks!
No complaints 5/5
Consistent updates, consistently gets better.
It does what it is suppose to do
It's basic enough 2/5
It's good to pay your bill and check your data usage but the app doesn't work well to look to actually use it.
By HB in ARkansas
Well, I'm not the only one sorely disappointed in this update. This app used to be extremely useful. It used to have two bar graphs. One showed your days remaining and the other showed your data remaining. This was GENIUS! You could see at a glance your time vs data. Now you still have a bar graph for the time but your data is only on a pie graph. Very hard to compare. Looks like AT&T doesn't want this info to be clear anymore. Now you will accidentally go over on your data. I'm sure this will result in more money for AT&T at the cost of customer satisfaction. Some bean counter has screwed up a truely beneficial app. Should have seen this coming...
App constantly kicking me out
Good info on account just the app was freezing a lot and was seeing if direct tv can have a remote where u can talk to like Comecast has and is there a record manager for direct tv. Like when u have scheduled shows in the future
Much improved. Love the new version 5/5
New version of the app is now native (no longer a web app wrapped in a mobile shell). It is beautiful and responsive with great design / user experience.
Easy to use 5/5
The app looks good, is user-friendly, and easy to use. No problems.
Cant hear me now 1/5
No one developed a cell phone with mic and speaker. After ten years calling and being lied to, yet l started up again. I wish. The app goes round and round useless. The reps have no power other than to connect you real fast to another rep and another and another.
By Chuffington III
I have never had a problem with this app until this update. Lags!!! Reminiscent of dialup.
Works Great 5/5
The app is simple looks good and works with my fingerprint so it's easy to log in. I can pay my bill look at upgrade eligibility I can even shut off any ones data if they abuse the plan. Everything you need from AT&T in one simple app.
New app is ugly and stupid. Half the screen is taken up by a stupid advertisement for iPhone 7+, where it should be showing my information. Also, please make a data usage widget. TO ALL THE PEOPLE COMPLAINING ABOUT TOUCH ID MAKING YOUR APP CRASH: HAS EVEN ONE OF YOU TIRED DELETING AND REINSTALLING??
Such a poor attempt at an app. 1/5
Put some real effort into this app.
Used to be good 1/5
Just like everything else they used to be good, but now it's nothing but frustration. Don't waist your time here
Since the last time I updated my app it has not worked and there is not another update. May be time for a new update
Great app 4/5
By Bori 1
Love it. Would rate 5stars if they notify me proper.
Crashes on open 1/5
Current version crashes when opened.
Online Access 5/5
Paying my bill has never been easier than online. Not having to call is so much better
Finally an app for the 21st century. Still some improvements needed on other pages and performance but other than that the app is on its way to becoming a favorite.
Why can't you chat 4/5
When I was in my account, the chat wouldn't work neither through the app nor the website.
Happy customer 5/5
Really interactive and easy to use.
Terminal PO$ 1/5
Cool app 5/5
By Charlee shine
Not good 2/5
I don't care for the way this app is.
Awesome Service 5/5
By Sloc dogg
I never really have any issues with my phone. The customer service is very helpful & the ease of making payments through the myAT&T app is outstanding.
Useless. Keep crashing. Won't open. 1/5
I had been using att app to pay my bill and keep track on my data since April 2016 and I never had any problems. I never wanted to update the app because it was working just fine ! Until today I let my son play with my phone. He accidentally updated all my apps and that was it! Att app won't open. It keeps crashing. I keep trying and trying finally it asks me for my Touch ID then it crashes again! It is useless now and it is so frustrating! Att needs to fix this real soon.
Can't pay my bill! 1/5
Updated the app AGAIN & I still can't pay my bill like I used to. What gives?!!
It's ok 3/5
By iFail Friends
I can pay my bill and change plan options. Will not let me manage my traditional home phone service and says call in. When I call in, the reps ask me to download the MyATT app which is annoying.
Love the app! 5/5
There have been great features added on the app the help gauge data.
Excellence achieved 5/5
By Randy Texas
This app is easy to use and provides all of the information that you need to manage your phone and usage.
How Bow Dah 5/5
Does everything I need it to. Took some time getting used to the new aesthetics though.
Bring Back The Days Usage Bar 4/5
I like this app but please bring back the usage bar showing # of days remaining in the billing period. Knowing the % of data remaining isn't useful
without also seeing the gas gauge showing how much time is left in the billing period.
Just tried to log on to my account aaaannnddd NO RESPONSE... again. Don't waste your precious time just call.
Great app 5/5
By adventure traveler
Have been with ATT since 2005, service is outstanding. This app streamlines all my services making it easy to keep track of data and billing.
Very helpful 5/5
I find this app vey useful and easy to navigate.
Nice app 5/5
By Tank 07
Wouldn't accept correct password. 1/5
App would not accept correct username and password even after going on myAT&T.com to change the password. Recovery algorithms did not respond. App is useless so I deleted it.
By Dick golfer
The latest version did not add the days bar even though you said it did.
Very Frustrated 2/5
By agitated beyond belief
Since last update this app has been nothing but bad. It use to be so easy to use. Now I try to open it closes then when I finally am able to log in it closes again I used this app every day on my IPhone now why waste my time
Terrible App 1/5
Poor App - won't allow all menus when connecting internationally. Rates are too high for the level of service! I'm a long term customer, but I plan to change when my contracts are over! The international plans are not competitive with T-mobile...
Work in progress 3/5
By Golden UnikornPrincess