always seem to get tech hicup’s on the app
Att Rocks!!! 5/5
I was with Att for years then was bribed to go to Sprint but no one does me like Att and I came back home will never leave again the best service hands down
AT&T and DirecTV billing is a nightmare!
Crap App 1/5
It seems to be impossible to view or modify ones plan using this app. Mostly designed to sell you DirectTv!!! How not exciting. Skip the app and call them instead. Besides checking your usage this app is totally useless.
The app. 4/5
The app is very slow and sometimes will just load/buffer. It also gets hung up or stuck. I have to constantly click on the overview tab to try and start over. I got so frustrated with it last night not working, I turned off the app and went to my desktop computer to finish what I was wanting to do. On my computer everything worked fine, it’s the app.
The app lags 4/5
My one complaint is that fact that the app tends to lag a lot to the point I have to go on the website. Outside of that I love the app it makes everything so convenient.
Review of ATT app 1/5
This is awful. I cannot find my way around the app and all I want to do is manage my services easily like I used to be able to do.
Too flashy and trying too hard to be cool and slick. It’s a very poorly designed user interface.
Horrible customers service 1/5
Horrible customers service
Can you rate app less than one star? 1/5
Horrible waste of time and patience. Don't bother with app. Load a browser and go to AT&T web page to pay bill. If you wait on app the payment will be late before you complete task. 😡
It stalls and doesn’t work half the time
Can’t login to my directv app using myAT&T I seem to have 2 accounts for directv. I can not see the one that goes to directv only see the one that is tied in with myAT&T and it just shows the WiFi portion of the bill.
horribly useless app 1/5
First of all the app store is not a place to complain about At&t phone service. It’s a place to leave reviews on the app’s. Which in this case the app only works about 95% of the time, although it’s very convenient when it does work. Good Luck
Too expensive 2/5
By Christina's 5S
I have to have a iPhone for work because all my clients use iPhone for the most part and I have to be able to sync with them. But nothing beats the price of an android $45 a month unlimited everything one a month. iPhone is too expensive and too many “extra” fees and cost.
Horrible internet service 1/5
By Mrs. Dion
I am so ready for Uverse to come to our area. I’m stuck with DSL in the meantime, and it has been terrible for about the last year. Now, it is totally out for the second day in a row. I’m hoping for a return of service by tomorrow as I have homework that I would like to complete. Please bring high speed internet to my area soon!!! This dial up speed is killing us.
I am amazed at how bad your help Service is 2/5
I have been attempting to log into my account for weeks, every time I think I have the problem sorted out, then when I try and log in it won’t let me. I’ve call, went on line, used your automatic app and still I have no access to my account. Every time I try and log in it says I’ve used my direct tv account and won’t let me in.
I called AT&T to reset my account they sent me to an automated phone voice that sent me to the same page where I have changed my password a dozen times and none of those actually ever worked. Don’t you people have anyone who is capable of helping me access my account?
By Gosh dished
I went to turn off data for one phone and it was impossible to find. - such an easy common task - how about a link on the front of the page that says “manage user access” or “temporarily disable child’s phone” or “ turn child’s phone off at 9:00pm”?
The worst 1/5
Everything lags, I can't even look on my bills. Hate the app
NO sirve 1/5
By wow esto es super-mega wow
No entra a las opciones se queda trabado!!!
It’s loading every time 1/5
By Phanindra Reddy Battula
When I try to open it takes long time to open and some times it won’t work we have to close it and and clear background app and then it will work
App Crashes after iOS 11 update 2/5
The mobile app has become unreliable and now crashes repeatedly after iOS 11 update.
Can’t trust it for bill payment any-longer.
When is this going to be addressed?
Data Usage 1/5
I can never bring up the Data Usage during the month to see who is using what - always gives an error message - very frustrating-I used to be able to do this before
Awesome App 5/5
Watch out for hackers though.
Makes no sense 1/5
By Erock 916
This app will not let me check my wireless account anymore.
Espero la mejoren 2/5
Es lenta y siempre da problemas para revisar mis cuentas
Pure Trash 1/5
Absolutely completely garbage, just like the AT&T service, their customer support and products.
App no working 1/5
it only works to make payments,
Movie Night 5/5
By Popcorn Tuesdays
Just Love It!
AT&T app 1/5
By Louie the lame
The app doesn’t work very good ! I checked to see my itemized bill and it just went around in circles ! Also my bill didn’t reflect the $24.80 discount that was credited to my upcoming bill ? Please verify for me ? Thank you.
For real? 1/5
Real classy of you to have an app to check your promotion card balance or at least a way to do it in this one.
By Zita S.
For the last few months my service is terrible there’s no signal in so many places and when I’m on the phone with people suddenly the signal is lost! And a not only in my personal line but in the 5 lines that I have with att, I’m getting tired of this that I’m thinking about to change to another company as soon as I can! I pay more than 360 dollars a month for a service that I am not happy with!
Very strong and dependable.
The only problem I have is where I live the signal strength is not good. I use AT&T Microcell and my Wifi.
Need a solution. Please do something. I have to bend over backwards to find help and why they charged my account and also my daughter’s account !
AT&T has no coverage in Missouri City Tx 77459 !!!!
Optimize this app for the iPhone X display please!
Me gusta esta app 5/5
Realmente es buena y muy facil de usar, tiene buena seguridad y constantemente puedo chequear mi cuenta y pagar los saldos bien facil u rapido
Very disappointed 1/5
Buggy, slow, not optimized for iPhone X. Not an ideal app built by a tech company
Payments for upgrades 1/5
By ZeOn xVeXx
I tried to upgrade my phone and I need to pay $31.25 to pay it off so I did. After the associate refreshed the page it again asked to pay $31.25. We were told that it took 24 hours for the payment to post so tried again the next day, same thing. So we waited 5 days went back to AT&T and again it was asking even though it showers a credit of $31.25. The lady said we would have to wait for the next billing cycle for it to credit it to the phone line itself. So in order to save time and stress we again paid the $31.25 the page refreshed for the associate after the payment processed and once again it was asking for the $31.25!!! Seriously?!? Get your sh!t together AT&T!!!
Lots of bugs 1/5
Can’t go 10 seconds without the app crashing. I heard they always are trying to update it but no successful attempts
Big Ads, Little Utility 1/5
I don't need ads from an app that's there to pay my bill.
The app 5/5
By Lorilee 13
The app allows u to see each account. Pay them individually and see each item. Love it
Bad retry logic and state management 2/5
Deals horribly with spotty connectivity and thinks the subway is not a thing. Needs better error handling, state machine management and retry logic.
I was also back to hit back and get back to a prior step in a payment flow for a payment that was already confirmed.
The mobile developers for this app need a ride on the F train post haste, as do any product or management people that need convincing.
Could be better 2/5
I’d give the app a 3 for ease only I continuously get error messages that my password is incorrect...even when I know that I’m using the correct password. This is such an inconvenience that I’m thinking about breaking out the checkbook and paying by check each month. I’ve worked with help desk several times to resolve the problem to no avail.
Horrible company 1/5
Been going around in circles about my bill since March 2017. It is now November 2017 and it’s still not fixed. I am being charged over $100 more than I should be. I have spent countless hours month after month trying to get this corrected. Even had the office of the president call me over the summer and she was a liar too and didn’t do what she promised. I have reported this company once to the BBB and I will be doing it again today. No customer should have to go through what I have been through. I will be leaving this non-customer friendly company as soon as possible.
Terrible app! 1/5
By terrible carrier and cheap app
Slow and cheap looking.
Switched from boost mobile and regret it every day. Can’t wait for contract to be over.
Data eater 1/5
I upgraded to a new iPhone 8 Plus and I was previously using 6-8 GB PER month. The day I started using my new phone my usage went up by 10 GB Within two days. What is eating up my data?
Could be MUCH Better 2/5
Phone app needs to be re-done ...too many views and ads not customer friendly ....you can use it two days ago and it pops up and says “we haven’t seen you in a while” ? Really, also doesn’t update payment very quickly .... hey AT&T I’m a long time stock holder ...you need to uncomplicate and simplify your payment, billing and reporting! ...and you are way to $$$$$$$$ for what we get
....watch out, Comcast and Verizon are bearing down on you.
The worst 1/5
Att is just awful. I hate dealing with them because I get screwed every time.
Terrible service 2/5
Slowest and worst service!! I prefer sprint over this! Switching back as soon as I can!
No support for prepaid 1/5
Really?? Isn't that a little odd that att don't give support to prepaid customers through the app. Whenever I login I'm redirected to the att 'specially designed page for att prepaid customers'.
Problem service I see most of time is 1 and 2 bar it hard internet I has to use borrow for WiFi it waste my time it too much price month huh