Terrible service 1/5
App is all laggy and it messes up when it asks for my security code
Great app. Not great service 5/5
A lot of hate on here. Not a fan of cellular providers myself but wow. solid app layout & design.
Kinda works 2/5
It's greatly improved from what it once was, and app security is good with Touch ID, but:
It can lose sync and be difficult to get back to current data
The app will try selling you new crap more readily than tell you about what crap you have already.
But my big grief is that it flat out lies: I've had occasional data overruns, for which the app notifies me I'm covered, only in truth I'm not. I can tangle with the live operators who say it's cause I have a special 'legacy' data plan (that they gave me less than a year ago) that has restrictions the app doesn't cover
Bad app or bad company- it's still bad all around
App is skinned version of the web app 1/5
5/26/17 - Still horrible after all these years. Still skinned version of a web app. Good enough to check your usage but for everything else use the website.
Really? For a technology company this is the best you can do. Very slow and screen refresh is erratic.
It's getting there 3/5
The app has improved. But still would like to quicker load times.
By Klaatu the confused
Very hard to get information on adding a device to my account
Add a device button leads you to insurance offer
La mejor app 5/5
Es más efectiva q la web
Horrible app 1/5
It was working fine until he would ago. Now it doesn't show any usage stats. Please fix this. There's no way to send feedback thru the app!
Slow with lots of bugs 1/5
I basically have stopped using the app to access my account because I can never get anything done on it. Everything from the login procedure to exploring benefits, even accessing my bill is complicated. The app needs a lot of fixes to run smoothly.
I like it. 5/5
I have never had a problem with this app freezing up and it's been four years! There is a place to look for data usage & everything else you want to know, Click on the 3 bars at top right of page. I've also had success calling AT&T tech support.
One touch vs putting in Id/pw 3/5
Still using my one touch on my iPhone 7 for AT&T mobile app but still having to put my ID & my password. What's the deal?! I should have to use one or the other not both!! This is the ONLY app I have to do this!
Everything else is fine.
By Sou Daddy
Can't log in 1/5
By Fred ski
When you hit log in, it just refreshes the log in page.
Very bad app performance 1/5
By Ramu Kunireddy
Please move to cloud base infra the performance of the application is very bad and switch to rest edge base structure
Hire Better test and performance engineers 😤
Helpful app 4/5
It works well for the most part for me. Taking a bit longer to figure out where everything is in the updated version, but it is fairly logical.
Worse services available 1/5
By A real fun guy
AT&T are the WORST wireless service I have ever had to deal with! I have had the opportunity to observe how other wireless companies provide customer service. AT&T is by far the worst! This company will not give you a definable answer when asking questions will add bogus telephone numbers to your account and expect you the customer to pay for a service you are not using. If you are considering using this carrier do not use them! They are the most unethical out of all the United States carriers! Do not use them! Verizon, boost, any of the other carriers will provide exceptional customer service compared to what you will receive from AT&T. The customer care team thinks it cute to discontinue service without a heads up. I payed my bill on the 1st. This is when it is due. By the 13th after it is due the company was already threatening to discontinue service. I was given no opportunity to reconcile the matter. Pathetic excuse for a customer care team. Do not give them your money they will take advantage of you as a customer.
I've used this app for years and love it! Easy to use, convenient, and everything is just a click away. Highly recommend. I've never had any issues. 😊
Great app 5/5
By Annie Pie81
Easy to use and very convenient!!
Everything I need 5/5
By David Coronado
I love this app because i have complete accses to do all with my AT&T
Saves me the trip
Awesome App! 4/5
So convenient and easy to use!
This app hardly works 1/5
90% of the time when I try to use this app it says there was an error and to try again in a few minutes.
AT&T app 5/5
By MaryWhite Bird
Makes it easier for paying my bill😊
AT&T app 1/5
The new App is terrible! Doesn't load and freezes all the time! Need to fix it!
This app runs slower than most on my brand new iPad.
As far as AT&T service, I think it's the lesser of two evils.
Siempre te dan lo mejor
ATT unapologetically spams new offers for tablets etc through app. And the notification messages can never be deleted. It's keeping all the notice messages as active forever and can not be deleted. App badge icon with 20 notices. All advert spam.
Good for me
slow slow slow 1/5
Tmobile is more better than this,trying to broke my contract at At&T so i can go back to TMobile
The app isn't that bad, but their service suuuuuuucks. It's really hard to not believe they don't illegally slow down speeds in lower-income neighborhoods.
This is one of the worst apps I've ever seen. Seriously do some user testing!
Unbearably Slow!!!! 1/5
I rarely write reviews but this app and AT&T deserve it. The app is simply slow and obnoxious when trying to navigate different menus, such as checking your bill and researching the latest deals etc..
Additionally, the wireless and CUSTOMER service has been horrible for me the last few months. Upon returning from a 10 month deployment I was given the run around in trying to restore my pre-deployment service, even though I was on a military suspension plan. Any how I would not recommend this App, nor AT&T. Switching to Verizon.
Works well I think 4/5
By S Dandan
I can check and pay my bill and check my data usage regular so I don't go over
Good app does what I need it for most times.
Latest update is awful. 1/5
I used to love this app but they updated it a couple months ago and now it crashes and doesn't work most of the time. Put it back the way it was.
DON'T WASTE YOUR TIME IR BATTERY LIFE WITH CHAT! 1/5
I have attempted to resolve 2 mysterious "alert text msgs" via chat this evening, 3 different conversations because every single one of them "dropped" our session. I then rec'd a text msg from a different # than the regular one that notifies me that my bill is due or payment has been rec'd etc..asking me to come back to the chat via text msg outside of the AT&T app & the English was EXTREMELY broken. In my 3rd attempt to "chat" I asked "Erik" my virtual chat agent if he was in the US due to the text & content I rec'd & his reply was " I'm sorry, we are unable to provide you with our location"? Really! Now I don't know if my phone or acct has been hacked & neither of my question concerning alerts rec'd by them were answered & I've wasted over an hour of my evening. I won't be using that service again! 😡 EXTREMELY FRUSTRATED!!!
App is slow 2/5
Older versions of the app worked decent. Current app update is similar format but slow. Almost easier to log on the computer to navigate and pay bill.
Usage incorrect 2/5
It worked very well but in the last week orbso my usage always show 15gb out of 30gb. This is displayed all the time and there are no remaining days anymore (no second bar). My plan is 15gb plus rollover.
The App seems useless 1/5
By tip & ringer
I'm not reviewing ATT service, just the app. It offers zero utility as far as I can tell.
Love the app but it's extremely slow and a little glitchy. Other than that it's great!!
Barely works 1/5
Really really really slow a lot of times nothing loads.
Good app 4/5
Easy to use! 5/5
The app is very easy to use!
I've never had one major issue with ATT. Of course I'm pretty easy going. I guess if you try to be easy going you're generally happier. Give it a try
App does not work 1/5
By Just Me3*
I wouldn't give an app any stars that doesn't work. However, your review process doesn't give us that option. Downloaded, created an account user ID password ect... then nothing.
None of the things that that I clicked to get in to my account would take me anyplace. I just hate that I've invested so much time in to this app to get absolutely nothing. Very aggravating. Someone needs to be keeping this app working if AT&T wants good reviews they should invest better technology.
Easy to use 5/5
Great app 👍🏽. Able to pay bill in seconds and keep track of data usage.
Works great for me 5/5
I can do everything I need to do, including check bill, make payments, check usage etc easily and using fingerprint login technology makes it all the better. Thanks for a great, rock solid app.
Helpful. Does what I need.
I get time to pay and my log in on iPhone is easy so I appreciate the grace I'm given to pay.
The price is pricey
But the service is there.
The people in the store are well informed and attentively address my needs.