MY CBC RESULTS ARE NOT AVAILABLE ANYMORE.
They claim to be, but when I select them, the screen is blank.
GET WITH IT, EPIC, AND FIX THIS.
Contact the University of Iowa if needed.
Other test results show up, but never my CBC. This, despite having my provider look into it. No luck anywhere.
This app presents a fairly dumbed down version of what I was used to before my hospital switched to this iteration of MyChart. The app does not support rich text, so some valuable information, previously available to me, is not obtainable.
Finally, I would gladly exchange the snappy graphics for more complete information. We are looking at people's lives here, and the info is very important. Please present it completely and comprehensively.
Unable to load terms and conditions 1/5
I cannot access MyChart due to the above statement popping up. The app is useless at this time.
Scheduling Appointments 1/5
I used to be able to schedule my appointments through the app. I can't find that feature anymore. Was it removed? That was the best feature for me.
iPad landscape version please 3/5
It would be good if the iPad version allowed landscape use rather than portrait. Landscape mode is the most used mode on an iPad; while portrait is the most used on an iPhone.
Doesn't load terms/work 1/5
So frustrating-please fix app!
Doesn't always work. 1/5
Doesn't always work. Needs some fine tuning. Great idea, poor quality
touch id 1/5
If i set up touch id once i shouldn't have to enter password.
Update suggestion 3/5
I'm enjoying the app very much!! I'd rate it higher if there was a way to dismiss alerts/notifications after I've seen them!
I love it 5/5
I love this app because it keep me update on my next dr. Appt, but everytime I need to refill my meds, for some reason it doesn't go through. Also it's kind of annoying when I can't get into my account because I forgot my pw or username and it doesn't have a way for you to recover it. How am I'm suppose to reset my account if there's no way to recover it beside I have to go to my dr. Office and do it over.
Update: was able to change my password. Thank you.
Doesn't work 1/5
Can't log in for OHSU provider at all.
PharmD LOVES this! 5/5
I have never seen a more efficient way for patients and providers to review lab and test results. The app also makes reading the lab results very legible. I love how the app allows a patient to question a specific lab, it saves all the hassle of calling back and forth.
Does not recognize my password 1/5
I can access the website but app tells me ID or password is invalid. I even tried changing the password but still cannot log in.
Could be useful but... 1/5
The log-in screen offers no option for password recovery, not even a support line phone number. If you don't remember your password you are out of luck.
The password for the app is not the same password used for the desktop version so there's another password to remember. No Touch-ID option either.
Once (if) you get it in, it's pretty handy.
It's a good start but it needs some improvements as noted to actually be useful.
Can't Schedule an Appointment on MyChart 1/5
I have been trying to schedule a doctor's appointment on MyChart with my physician, and when I go and try to schedule the appointment, the app keeps telling me that there was an error retrieving data from the server. I've tried to shut down and restart my iPhone, but the app still wouldn't work. Please fix this 😒😠😡
The latest update is very nice. My test results are easier to read. The only part that doesn't work is requesting a refill.
The Best App Ever! 5/5
I LOVE My Chart! It's my go to, to message my doctors, view test results and view appointments. This App also makes it nice to have my information readily available when ever & wherever I need it.
I have ZERO complaints about this App!
Feature requests 3/5
It's nice to be able to see my health information from home any time but I have a few feature requests that I believe would really enhance the app.
1. Let me sign in with Touch ID after the first visit. (opt-in)
2. Allow me to sync information with the 'Health' app. (opt-in)
3. I'd love to be able to dismiss a notification/alert.
4. I don't need this feature personally but I've seen other comments about linking your account with other providers and I can see how signing in twice would drive me bonkers. Add it.
5. Change the status bar color from purple to red. Purple!? Why is it purple when your icon is red and white and your logo is red/white/blue? Also, please remove the "Powered by Epic" from the status bar completely - we already know that because we see it on the splash page constantly. Actually - you don't even need to put the title of the app there, it would be cleaner if you just replaced that with our name and then got rid of the line with our name. It's just extra clutter right now.
Can not link two different providers 1/5
I use the mychart care new England portal for MOST of my doctors . I now have 1(one) provider that uses my hart epic as they are through lifespan . And I was TOLD that I can SWITCH BETWEEN PROVIDERS in the mychart app ? I CAN NOT ! While I can select BOTH IN PROVIDERS ? I can not select the terms of agreement for mychart care New England . IT TOO GIVES AN ERROR AFTER THE TERMS OF AGREEMENT PAGE FLASHES AND DISAPPEARS. You really should fix this or make a patch for an update . Or will logging out of one and signing into the other work ? Either way ? IT DOESN'T MAKE THINGS EASIER .
Love this app 5/5
I have chronic medical issues and see a few specialists. This app is so very helpful in keeping tract of test results, appointments ect. I love that I can switch providers as well! Thank you
Poor EMR & App 1/5
I took my children for their physical's and M.A. set up an account for my children never explaining that access would be very limited for my pre-teen and when I asked her a question she just said call or email support. When contacting support they want everyone's name on the account, d.o.b., and address, doesn't this violate the Privacy Rule? There should be another way of verifying accounts. All medical staff should be properly taught when offering to create an account to mychart for any patient. I know for a fact that Kaiser doesn't do this!
I love this app but I need a lil help from developers please 5/5
By Shawn Hernandez
I have been using MyChart from its conception and have never had an issue ever💝💝💝💝 I go in and play around with it every now and then to see what is new. I do know that if you want to change anything important in your chart like your personal information YOU MUST DO IT FROM THE WEBSITE. I am guessing that is to be sure it is a secure location to provide personal information for HIPPA. Not positive but that would be my guess. My only issue I have is I just read on the website that I can now link my 2 charts together so I do not have to keep signing out of 1 and signing into the other for information needed. I just cannot figure out how to "LINK" both of MYCHARTS. Can you please help me with this???? It is really annoying getting a message from my doctors and I go to MYCART and I sign in and ugh it's the wrong 1 every single time😡😡😡😡 linking them would save some aggravation that's for sure. I already have the app on my iPhone where they both are on the app just need them linked and I'm all set.
Messaging: no access to sent messages 3/5
By Gracie Magee
I love that this app exists, but when i Message my physician - there is no way to access what I wrote in the form of a "sent messages" feature- it's super important, please find a way to add this to the next generation of this app thanks
Not all features work properly 3/5
The idea of this app is great, but its execution is very much lacking. Not all the features work on this app which makes it inconvenient and not very user friendly. The only feature I really use the app for is to put my appointments on my calendar. You can't scheduled an appointment or email your doctor.
It would be great to be able to have access to all the features via the website.
Works great and able to contact doctor 4/5
The app seems to work fine. Very handy to send/receive messages from my doctor.
Are you going to enable Touch ID logins???
"Unable to load Terms and Conditions" 1/5
By Remember Fleet Bank?
App looks like it might work, but then it briefly flashes an "accept/decline" T&C list which then disappears and the app errors out with "unable to load terms and conditions". Restarted a few times, same deal. Checked my user/pass on the main site, no problems. Note that reviews here and on the Google Play store both seem to be filled with the same issue. Developer must not monitor reviews/support. Shame - this was recommended as an app that could integrate with Apple's Health stuff. Also not having Touch ID support (or at least 1Password support) is a real pain, assuming the app would otherwise at least load up the account info. :)
When I send a message to my doctor, it doesn't get saved.
All I can view is my doctors response.
Also, the billing only shows the total. I'd like to know what the bill is for.
Otherwise I really like this app because of my crazy working hours!
I'll give you 5 stars if I can get both areas resolved.
Login issue resolved. 4/5
A message to app support resolved my login issue. The app could use some more features such as the ability to see sent messages to providers.
Password issue 2/5
I know I'm using the correct password but I can't log in and know option to reset, other than than its a good app if you can login.
Request for refill not working 1/5
By Kristie Frm Madison
I used to love this APP - but current update has taken off button to request Rx refill from doctor. Instead it has a button to call your pharmacist so they can call in for a refill.
Ok - and if your doctor wants to see you or talk to you to see how things are going???
Bring Request Refill button from Doctor back.
Was a useful app 1/5
Work great when I use the app until recently. The app kept asking me to download the Nyu langone app and I did and both apps do not work now I can not log into either app. Not sure what went wrong.
Prescription refill did not work 1/5
Using this review to report a bug. Because the app has no way to provide feedback. So problem # 1: App is weak. Has no way to report issues.
Problem #2Tried refill (had one refill left). No indication that it worked. Refill not at store. And I could request the same refill when I looked.
I will contact my health provider and comment on this and then tell my provider I will no longer use a product that does not have the courage to accept it's bugs.
Pass word 4/5
My chart tell me I need to change my pass word and then won't let me in the system. What am I doing wrong. If I go to the web site I can log in and change my pass word. But then I still can't get into my app
Changing or updating account info 3/5
One of the things that is not terribly apparent is how to change your contact information. When you go into Update Email and Phone > Update Preferences, your email and phone number is listed but you can't change or update them. The app tells you to visit the website to change your notification settings. But you go the website and there is no apparent place to change or edit in the notification settings.
This is not very user friendly or apparent. You go to the website, log into your account and hover your mouse over the "Health" tab of the top menu. Or on your mobile browser tap the "Health" tab for the sub menu. Click or tap on "Demographics". Fill in what you need to update or change. Click "Accept Changes". Then the next page click "Submit Changes".
The website should change Demographics to Edit User Information and put it in Settings or the app should instruct you to go to website, login, then Health > Demographics >(edit Changes) > Accept Changes > Submit Changes.
Seriously? "Demographics" sheesh! :)
The rest of the app? Still exploring but I like the graphs so far.
Good, needs improvements. 3/5
Decent app but wish it could handle two accounts under the same provider (e.g, I and a partner who both have accounts with Beaumont).
Extremely poor medical app 1/5
Never up to date, always behind what it's parent (MyChart) was. Virtuously worthless if you want current/recent results worked fine before the changeover. How did OMC screw this one up?
App is great, but can it handle 2 different hospitals? 5/5
I've used this for a while now, and am seeing a doctor in another system that also uses MyChart. The developer responded to tell me how to make it work for both systems. Very helpful!
Log in issues 1/5
Unable to log in due to 2 different issues at various times I try to log in. Either cannot connect to server or unable to load terms and conditions. Have deleted and reloaded app and still no success.
Can't open app 2/5
I'm unable to log into the app. It won't let me agree to the terms and conditions
This app need work 3/5
By Greg Achtenberg
I have tried to open this app and use it and all I get is try back later for two days now it does not do a login please fix thank you. I see you fix it Great and in a timely manner thank you
Can't actually get into MyChart 1/5
I located my health system easily (Beaumont), but can actually log in. It's saying that the Terms and Conditions can't/ couldn't load or something like that. It keeps redirecting me to log back in, only to get the same result.
Nice app but... 3/5
Would like Touch ID capability. Can't seem to find notification option. Also an option to view in messages sent items.
Needs a bit more in functions 4/5
Activation function and temporary recovery passwords are the issue we keep running into with patients. These functions would make the app so much easier for those who have more trouble with tech. Besides that great app, much easier then other systems.
Love the app. I have notifications turned on but they don't seem to work.
Touch ID support 4/5
Why is Touch ID authentication not a standard option for the app? I have seen that Epic has communicated that this is controlled by the health system. This does not make sense.
Love it! 5/5
Working well! No issues so far!
Program is fun I can see everything easy and talk to my DR and see results yay
Needs More Functions 3/5
Latest update corrected login problem. The app is still limited in its usefulness (not developers fault) probably due to HIPPAA and privacy concerns. The ability to upload data such as glucose, blood pressure or other medical device readings to the file is extremely needed. Add integration with Apple Health.
Every time I select to add to calendar it crashes.
Great app 5/5
I love this app! It is very convenient and user friendly. However I just ran into one issue. I have 2 different providers that use the My Chart system. This one is linked to Well Star Health Systems and I just found out tonight that Piedmont Physicians uses this same system too but I don't know how to link the second provider to this one. I had a message tonight but I had to go to the website to see it because it wasn't showing on the app. That is my only issue. If someone could help me resolve that then I will be good.
If It Only Had a Brain 1/5
By Que Bummed
I like the idea of this app. However, I cannot sign on to my account, so it is of absolutely no use to me. Back to Safari for me.