It's a great communication tool for you & your doctor 3/5
MyChart has been amazing for me and my doctors relationship. I've been able to communicate with him and his staff over messages rather than going in for appointments all the time. It saves me money and time so what can be wrong?!
The app does need some improvement. I'd love to see MyChart sync with the health data my Apple Watch is providing so my doctor can see my heart rate, steps, activity, etc. it would be such a cool feature and would have MyChart be the above and beyond health app that every doctors office needs. The app also needs some UI improvements. TouchID login would be nice, along with maybe some icon updates?
Overall - I love using MyChart but I really want to see these improvements in the long run!
Inprvments required 1/5
By Mikey T Ward
App needs improvements so that we can have supper for Apple Pay to pay medical bills and have it interface with the apple HealthKit tools so that info from the app can be record in HealthKit and data in HealthKit can be sent to my doctor automatily making it where there is more diagnostic data avalible to my doctor.
Also for email attachments please allow PDF files as there are times where forms for certain programs need to be filled out by my doctor right but putting it as a image would mess up the quality and accuracy of the info that has to be in the PDF forms.
App works for my kids doctor but doesn't work for mine. Says the terms and conditions can not be loaded at this time. I thought they would fix this issue by now, as I have had the app for like 4 months now. Hope they work on the kinks!!
Unable to check in, now 2/5
Ever since the last update, I can no longer pre-check-in to my appointments. Brings me to a web developer webpage... Used to love the app and told all of our patients it was much easier to use, but now the basic functions that I use are failing.
Disappointed to see this.
New! Less functionality, but prettier! 2/5
Wow, way prettier, and more minimalist. So minimalist that I can now not email the clinic admin/ member support. I can see old messages from them, just can't write one any more. I have sent messages to my doctor only to have them disappear. Some messages from clinicians about lab work show up attached to the lab result, not in the message section, resulting in complete missing of further recommendations I was supposed to do. And you can respond to the lab comments and ask questions about the results, in theory. But it just went to the aether apparently. According to epic, I never sent any messages. And you can make appointments, but only if you have already seen the provider. If I'd seen them I would not need an appointment. Can't message physical therapy any more, unless you saw them. And absolutely no in-app help, or I'd be writing this to epic and not in an review. All in all, they have dumbed this app down so much I now use the phone for my communication. Epic appears to be programming for grade school level now. But ooo, so pretty. Can I have the old app back?
Update: I get the impression Epic seems to be getting more adept at sidestepping when there are. malfunctions. Epic is an amazing company, and many people I know have worked there. They were very service oriented before, but I've made multiple reports of malfunctions and in the last two years have mostly been brushed off.
Their major reply to complaints here is "use the desktop app." I used to be able to use the mobile app for my mychart needs, but not now. I guess they prove my point that it's intentionally less functional... But prettier. And slower.
Gonna delete the app as it serves no purpose. I can access the desktop app in the browser of all my mobile devices so why waste the space?
Signed up for paperless billing however you cannot see the current statement only past. It just tells you how much current balance due is.
What happened!?!? 1/5
This app used to be awesome, now it doesn't work! I am so upset! I will be taking took my provider to see if they can switch to a better app. 1 ⭐️ till this is fixed! 😡😢
Please help! 1/5
Im dying to get this app up and running. I'm pregnant and would love to see results and message doctors when there is an emergency. But when I try to sign in it tells me that Terms and conditions can not me loaded at this time. I've deleted and reinstalled the application several times and nothing works!
Good but not great 3/5
Lots of good features that work very well.
But when I went to pay a bill it did not show the "discounted" amount for paying in full before a future date (shown on the paper bill). The only option was to pay the full, non-discounted amount. A $400 difference!
The app developer (Epic) responded to this review with:
"Please contact the health system directly about any discount that has been negotiated with them."
Sigh. I guess they were trying to be helpful?
Of course I can pay the discounted amount by calling the health system (SSM) directly. But it should not be necessary! The app should be "smart" and show both the full amount AND the discounted amount along with the deadline date for paying the discounted amount. And of course, prior to the deadline date, payment using the app should automatically be for the discounted amount.
Not the best app 2/5
I loved this app at first everything worked perfect. But I got a patient added to my account and now it won't let me login in at all. Keeps saying it won't load or probably with loading.
Touch ID not working 3/5
It works fairly well for the most part but for some reason when I try to log in with Touch ID, it says there was a problem communicating with the server.
Can't get into app! 1/5
I downloaded the app but it's asking for a user name and password. I have no idea what that is. I tried to use my work info but that wasn't accepted. Can anyone help? There is nothing to click on either to reset it.
I love it, but 3/5
I love this app because it keep me update on my next dr. Appt, but everytime I need to refill my meds, for some reason it doesn't go through. Also it's kind of annoying when I can't get into my account because I forgot my pw or username and it doesn't have a way for you to recover it. How am I'm suppose to reset my account if there's no way to recover it beside I have to go to my dr. Office and do it over.
Crashes when changing the particular calendar on my phone 4/5
By John P. Squibob
If I want to change from one calendar on the phone to another the application crashes.
Other than that, it works great so far.
So all you have to do is a little tweaking right now.
Now if you could fix it at the browser level so I can look at my wife's and she could look at mine, that would be fantastic. But then those are two different animals I think.
Unable to even log in! 1/5
Is anyone else unable to log in and use this app?
How do I set up an account?
What a joke 1/5
There's no point in expletives. The data is junk. The functions don't work. The doctors old system was junk but it actually worked sometimes.
I love being able to see, and ask questions about, test results as soon as they post. Also gives direct access to a line of communication between the patient and the doctors. VERY GOOD APP!
Won't sign in 1/5
Was a decent app until this last week when it just refuses to log in. Says the server cannot be reached but when I use the computer, I can sign in just fine. Prefer having a quick app to sign in and use especially when on the go.
Switch between 2 hospitals 4/5
There needs to be an easy way to (1) switch between 2 connected hospitals and (2) see which one you are connected to. Updated- I didn't realize you have to log out to switch providers.
Very convenient 5/5
By Greek Woman
I read the complaints that's why I stopped by for my review. I love the App. It works fine. There might be times that it's needed to get on a PC but it's not the developer's fault. When I forgot my pass word I had to call Riverside in Virginia. It's a free App as well. Personally I love it. It's a lot better than waiting on hold for 20 minutes for an appointment. It's wonderful to read your test results and especially to get in touch with your doctor. The ones who blame the developer should consider their medical institution of being at fault or use this App for quick things and get on a PC for more sensitive details. I like to thank the developer for making life easier for me. Plus it has Touch ID.
Works fine for my Allina account. 5/5
Just downloaded it. Signed right in & set up fingerprint ID. All my previous records are in there. I have no issues with my iPhone 6s. I think it's actually pretty cool.
Most worthless app 1/5
This app is garbage and should be pulled from the market anyone that says this things works is either a bot or a pathological liar!!!
Why No Push Notifications?! 3/5
Generally, the app is pretty good – and I can appreciate the backend complexity of integrating with so many hospital systems. Kudos.
However – I cannot fathom why this app doesn't include push notification support for incoming doctor messages. That seems like such an obvious and simple feature. I can't think of another example of an app that I need to proactively launch to check my inbox.
If the answer is that there are HIPAA complexities to using a 3rd party push notification provider, then please figure out a way to address that. This is not an unsolvable issue, and is worth your time if you want this to be the leading app in the category.
Please add. Thank you.
YOU CAN'T FIX STUPID 1/5
By O K?a
DOES Not WORK!!! I called the developer who wrote The software for this app and told them it wasn't working and they told me that it wasn't their problem that I needed to call the hospital! Guess what, I called the hospital and they told me that it is not their problem but the one who's name shows up on the app! The developer told me to go to my computer and go to the website to which I explained, why in the Sam Hill do I need an app for if I'm going to use a computer and go to the website every time I want to sign in?
As I said, "you can't fix stupid"! This developer needs to be banned!!!
YES...I can sign in at the website and have been able to For at least 3 years and I tried to explain this to the developer ( Some lady who kept talking over me while I was trying to explain my problem to her ) and she very plainly told me that it was not their problem… she said they only wrote the software and they're not responsible for its operation. The hospital I use is Shands University Hospital Gainesville Florida. Shands tech department tells me that they are having a lot of complaints with this app! Just look at the rating. I think it speaks for itself!
Most results never get in My Chart! 1/5
I find that most test results never get inserted in My Chart, making is rather useless.
Option for Apple Health 4/5
By Policjant Husky
Needs an option to import results into Apple Health!
Update please! 3/5
I think this app worked great a few weeks ago but now it won't let me log in and see my messages from my doctor. Please fix this issue! Thank you!
Not working 1/5
As of today June 20th, 2017 1 full week later after downloading and numerous attempts to log into the app it keeps saying "oops! terms and conditions could not be loaded at this time". But I can log in to web version just fine? Why?!
More Feautures Needed 3/5
Its more convenient to log onto the website itself than to use this app.
Calendar Problems 2/5
I love the concept of the app and the ability to access all my Health information; however the calendar options isn't so great. When I go to add my appointments to my calendar , it never syncs or the app immediately crashes. I have uninstalled and reinstalled the app and same things happens. Needs more work.
Notifications do not work 4/5
By Shelly Bean 13
The app works great--but I do not receive my notifications. I have uninstalled my app and its still does not work.
Does what is required. 4/5
Pretty good for communicating and tracking appointments. My one complaint, it appears that only one organization at a time can be on the app. I have two appointments with two different doctors, both use MYCHART but not the same account.
Constantly crashes 3/5
Fast response! Issue fixed. Updated my review from a 1 to a 3. Needs some work on navigation and notifications.
When I go to login, I get the "whoops!" error and it says "the terms and conditions cannot be displayed now," or similar. Great first impression. I've tried at least 50 times. BAD.
I can't access the app 1/5
Ive downloaded the app on my phone but it won't work. I'm getting the message "Oops, you need a network connection to use my chart"
Good app 3/5
Good app. How do I get to sync info from Apple health app? I have Yale Med
Handy app, but... 4/5
I have to wonder if the developer knows about landscape screen orientation.
App Crash 4/5
So when I go to add an appointment for a future date under the "Appointments" tab, after selecting "Include Time Only", I go to edit the location for the appointment and the second I click a letter, the entire app will crash. Just needs to be fixed.
I'd also like if I could schedule an appointment for any health reminders I have (ex: overdue vaccines). Other than those, I haven't seen any other problems so far.
Could you please do an update where I can view my SENT messages. Super frustrating I can't see what I've sent it if I've already sent a message.
Please and thank you!
Great app - doesn't quite replace the need for online access 4/5
This is a wonderful little app. But, as I understand, it was never intended to completely replace the online access we get to features and information when logging in to our medical organizations' websites directly. As such, it does a great job doing what it was intended to do. It would be nice, though, to have all website portal features supported by this app, so that we wouldn't have to log in and access additional information through a separate portal.
I have tried 6 times today to recover my log in ID, even though I have it written down it will not allow me to use my log in. Have YET to receive the email from my chart to "recover" my log in. Wish my doctor would dump this form of communication!!!! It does not work.
Works great! 5/5
I use the app for epic through Fairview. No major complaints. I've been able to schedule appointments, message my care team and review results without issue. The app does not pull the photo through that the clinic took that is the only thing I've noticed.
Some of the reviews say the clinic has not gotten refill requests and messages. Call your clinic to make sure they have acknowledged them in their end, for kids you need to be enabled as a proxy user before you are able to schedule appointments and message their care team. I use epic for work and we do not have these issues. The only hiccup is they aren't sure what app to use cause it doesn't show the Fairview logo until after it's downloaded and opened, that's it.
How do I set up appointments?
Great app 5/5
Wonderful app for reviewing appointments both past and in future, lab results, bills, and medications!
My chart is the best!!! 5/5
I love mychart
Good Patient Portal, Underwhelming App 3/5
Having access to labs, upcoming appointments, provider messaging, and billing from an app is incredibly useful. However, the app itself is pretty underwhelming and has a lot of room for UI improvements. It feels like a templated app from the early days of the app store. Some suggestions for feature improvements:
⋅ General UI improvements. The app feels old and doesn't include many of the design principles becoming common in apps today. There is no use of swipe-based gestures, 3D touch integration, widgets, etc.
⋅ Left/right swipe options for labs to mark lab values rewd/unread. Providers often release lab values via MyChart only when they're normal/not a cause for concern. For patients with chronic conditions that have a lot of lab values it can be tedious to open each lab and wait long enough for it to switch unread.
⋅ A widget. This could display the next upcoming appointment or indicate if any bills are due.
⋅ 3D touch shortcuts. Would be nice to launch the app directly into one of the submenus (eg 3D touch, select appointments, get prompted for touch ID, and launch right into the appointments section).
⋅ Default account option. It would be nice to open the app, be automatically prompted for touch ID, and launch right into the app. I have MyChart accounts from a few organizations but I use one much more than the others. It would be easy to switch accounts once already logged in for the rare occasion I need one of the others. Even an option to default to the last account logged in to would do the trick.
App Is Not Ready For Prime Time, Needs Work! 1/5
The latest update appears to have dumbed down the app. In the past the app appeared more professional and was easier to navigate. As the app is now dumbed down I find it not to be useable for me. For example I cannot see any of my scheduled future tests or lab appointments. In order to see my future tests and lab appointments I must log into My Chart with a web browser. What use is an app if it does not offer all of the functionality offered through a browser?
I belong to 2 networks 5/5
How can I use the app for two systems? I have doctors in two networks.
Can't open app 1/5
By NYC 2 MIA
Used this app several times with no issue but for the past few weeks app won't I even open. I deleted and added it again, no help.
It's worth the download 3/5
So far, I find it to be pretty similar to the iPhone app. It's quite useful, and I appreciate being able to look at everything on a larger screen and to reference things while on the phone with a doctor.
However, I agree with other reviewers on some things. For instance, I can't believe that there is no way TO PRINT your upcoming appointments or your test results. That is especially true for an iPad app...since most users are at home while using it and have cordless wifi printers. DEFINITELY a feature that should be added. It is something that really disappointed me as well as other users.
5/24/17 - The latest version has a tiny bit of improvement, however I wish that Epic would make the following improvements:
A) The ability to print upcoming appointments.
B) The ability to remove "alerts" that tell you that you are due for a flu vaccination or a cholesterol screening, pneumonia vaccination...which are all things I do not need. Or, at least remove it from being 'Active' so the bell will lose the red circle, just like email. But, I do still find it a useful App that I use on a daily/weekly basis.