Pilot/ Flying J APP 2/5
By Walk'n Scott
Loves it at first and had it for a long time. Now all I get is the WHOOPS Something went wrong and have to do the manual thing. Wasting my time. Going to uninstall and reinstall and hope that works. If not it’s gone.
Wallet support 4/5
By Michael Fortener
Would love to be able to add my loyalty card to my wallet as a pass. It is frustrating trying to load my card every time through the pilot app. I should be able to open my wallet app instead and it already be loaded and ready to scan.
Gotta much better with time 4/5
The app has gotten better and better throughout the last year adding the fueling made it quick and convenient for diesel fueling. And the ordering a shower is awesome too. I would just suggest adding a notification when your shower is up if there are no immediate open showers. That would save wasted time standing around inside waiting that I could be doing paper work or getting some exercise. Other than that app is great and continually gets better.
Updated to death 1/5
You have taken a perfectly good app and updated it to death. It is almost impossible to use, especially when riding in a car truck or rv.
Needs updating 1/5
By Alex Darque
Don’t work... I can log into it online but not through the app
Fuel setup mostly inoperative 2/5
By 64 Thunderdog
Fuel setup rarely works if ever
App crashed 2/5
By heavy foot Frank
The app was working wonderfully then it CRASHED. I deleted it and reinstalled only to have it CRASH again. I’m using Verizon so it’s not the network
Please fix it
App needs fixed 1/5
I have a Verizon phone and every time I try to log in says whoops something went wrong fix the app
Doesn’t save all offers 😡
Never works. App is a joke.
I-phone or computer log in doesn't recognize either Good Sam or Flying J log in credentials. Have been good sam member over 20 years, you think someone would be smart enough to organize this stuff. stick with the fj or p directories available in trk stops. The app is worthless.
No data with good Sam card 1/5
The app never shows our purchases with the good dam debit card.
Excellent App 5/5
As a driver I cannot tell you how convenient it is to do everything I need to fuel off the phone and input a code in the pump rather than standing there trying to answer what seems like a book of questions to answer just to fuel. This app really does offer a great service that I use all the time. Also thanks for updating the app for the IPhone X resolution.
Cool app for fueling 4/5
Love the fueling feature, it I’ve noticed if fuel and def are selected it gives an error and you have to do them separately. Would be great if you only had to set up the fueling and def once. Please fix this in a future update.
Log in 2/5
By Foster Corley
Having trouble getting logged in it’s like it doesn’t keep my info
Great Pilot Fj App 5/5
Fast responding app. no error not once.. the complaints come from non verizon users :)) Fueling is faster, shower reservation too... great especially if you are team.. the only thing that i would suggest is either pilot card - apple wallet integration ( if possible ) ( preferably) or a easier way to have my pro card scanned at the counter.. now i'm going to my saved offers to have it scanned. a lot of buttons to press.. :)) thanks for keeping up with technology and thanks for decent travel stops!
By Rolland Lynch
Seems that about every third stop to fuel I have to do the manual card thing.
My Offers don’t work 3/5
By Ambre Renee
The offers that are supposed to take you to another page never work! It just crashes the app.
Definitely Recommend 5/5
Had a little trouble logging in but after some trouble shooting with the developers I was able to. Since then I can say the app has helped me. Even if you only use it to track your points I recommend it. I can say without a doubt the app is very well put together.
I want to leave a comment about the store I visited 4/5
That’s all I want!
Apple Wallet Support 3/5
Why can’t I add my Pilot card to Apple Wallet? Your checkout lines are slower when people have to fumble through your app just to get at a barcode.
Apple wallet 3/5
Need to make so will work with apple wallet
Stop logging me out! 1/5
How about letting us book parking through the app? And see how many are left open.
And STOP LOGGING ME OUT!!! Why do I constantly now have to log in when forever I never had to log in? And why make it complicated? My email and a password? You couldn’t make it my phone number and a 4 digit pin? Why? You want my email address. How much did you get for it when you sold it???
Why is the my in the “my pilot” logo a sad face? Makes not sense.
You want to see a great app Mr. Buffett new owner dude? Check out TA/Petro.
Always logging out and can't even use the app without logging in
Logged me out and can’t log back in 1/5
I keep getting the Whoops message
Not working at pilot 156 in mortons gap 1/5
Adding payment card impossible 3/5
By Love the Love's
The only way I've been able to add a payment card is to be connected to the PFJ wifi network will not complete when on cellular data.
App needs a fix! 1/5
Can't add a fuel card to my account. Every time I try, it crashes!(((
Doesn't work. 1/5
I go through all the steps, but when I get to the part it waits for the code. It says whoops it lost communication to the store. At every single pilot/flying j through Az.
Bad app 1/5
App will not sign me in unless I'm connected to pilot wifi... it will work on regular cell service. Why is that? I can't even look up near by stores because it won't let me sign in. Says whoops
ONE THING THOU LACKEST! 5/5
This app is great but yet lackest thou one thing.🙂
It appears you have to be sitting in the specific PFJ's parking lot (or in really really close vicinity) in order to see the list of available showers. I was across the street from a PFJ and couldn't see the available showers. Although I had an internet connection the app said something about the gps?
C'MON PFJ 🙂
Your many many truck driver customers should be able to check and see the showers available (like with TA/Petro) from anywhere in the country.
A driver may be limited on time and just wants to check and see, if there is a long wait for showers.
Why have him or her, have to be physically parked in the parking lot, or really close, just to check and see the shower list?
Other than that, the app is great for reserving a shower from inside the comforts of your truck.
After showers are available and you reserve one of them, the app issues you a PIN number that expires in 10 minutes if not used.
The ability to fuel from the app is also great saving you time from having to enter in the info at the pump.
It saves your fuel card and truck info inside the app.
After your info is submitted and accepted for fueling, you're given a code or PIN number that expires in 30 minutes.
You then, can pull up to any available pump, punch in the code, and the pump is turned on right away. Nice!
No longer works 1/5
App was good, couldn't get an advance using the app but it worked. Now the app no longer works, redownladed and it still won't work, goes all the way threw with info but never finishes, always says " Woops can not connect " use to use all the time now I can't use it at all.
A big joke!
Works good for a little bit then says invalid information just out of the blue.
Works like a charm! 5/5
By SNI roadrunner
Excellent app. Use it at the pump every time with no problems. In store purchases - easy breezy! Love the heads up on the offers too.
Won't let me log in 3/5
I think this is a great app and I would give it five stars if it lets me log in. I've uninstalled this app and installed it so many times but it's still not letting log in. Please fix so I can get rewards just like everybody else. Plus I'm employed here!! Smh
Setting up an account a nightmare 1/5
Do everything right and you still get blocked, with a call customer service message that is via phone only. No points, nothing but a station locator that I can already do in a mapping app. Useless.
Does not work on iOS 11, crashes every time 3/5
I would like to be able to view a particular store's shower situation from anywhere. Would come in handy if there are two PFJs at the same exit
Rarely works at fuel pump.Whoops cannot connect to store.Just gone back to swiping card at pump.Technology 🙄
Hit or Miss 3/5
When it works, it's fine. But the only time I can use it at the pump is when I get DEF. All other times it fails to communicate with store. Also for updates, would be useful if you book parking in app instead of app sending you to the website.
Update: how are the in store coupons in the my rewards section supposed to work? No matter how many times I hit refresh, it says to check my connectivity even when I'm in the store on there wifi!
Does NOT Save Time 3/5
By Tim, the Trucker
I'm writing this review at Store #152 near Memphis, Indiana:
First, the app is slow. The driver can actually punch the information in at the pump faster than going through the steps on the app.
Next, after entering the information on the app, and getting my pump code, the pump in Memphis was unable to retrieve the information. I ended up having to enter the info at the pump anyway.
Finally, and most importantly, when using the app, the driver is unable to print a receipt at the kiosk. The driver has to stand in line to have the cashier print it.
The app is marketed as saving the driver time, but it actually takes longer to use the app. The idea is good; and I usually use it because I am not in a hurry. But, Pilot/Flying J needs to put extra effort in improving the app so it lives up to the company's promises.
Functional but clunky 2/5
I'm not a professional driver, so have no idea how well it functions for them. I do have several gas and C-store apps though and this is the "clunkiest" if them. My first issue is that it tries to locate stations via gps as soon as I open it. I am at a station when I open it, so don't need to find the nearest one. This takes several seconds before finally opening. Make "locate" a feature once opened instead of forcing it every time. My second issue is that I have to enter my PIN just to pull up my rewards card. It is not linked to a payment card, so why extra step? Currently the app is functional but not convenient.
keeps saying unable to retrieve acct info. i erased it and re downloaded it still the same issue 1/5
i don't know what else to do.
No Apple Wallet 3/5
Please make it so it can be added to the Apple Wallet. It's Inconvenient to have to open the app every time I check out at the store.
Useless if I can't sign in.
App crashes 3/5
Heard is was a good app but once downloaded and signed on once, entered fleet card then it continues to crash with WHOOPS message, I'll check later to see if working
The app doesn't let me sign in 5/5
By Gentle Dabber
I sign in like I'm supposed to and when I click log in, it says Whoops! Unable to retrieve account information.
I saw some others with this problem and developers helped out. Looking for the same help here please and thank you.
Worked great! 5/5
I just updated to iOS 11 Beta 3 and the app crashes immediately. I know it's a beta operating system and I'm not complaining, just making the developer aware of the problem. I hope they get it fixed quickly as I use the App every day.
Please update app 3/5
The app really needs to be updated for iOS 11 it crashes as soon as you open it!.....Thanks in Advance!!
No service without account 1/5
You MUST have a account to use this app I can't even lookup stations without first opening an account ...NO THANKS
Apple Wallet Passes Support 4/5
App works great, love the new myOffers section. I think y'all should add the ability to add your drivers card to Apple Wallet in the Passes section. I don't know about anyone else, but my card is starting to wear out. The magnetic stripe is dead and the printing on the back where the barcode and # is starting to come off.