Why have a utilities app with no ability to pay your bill?
PSE is so far behind in ease of bill pay. If I could pay PSE via an app I’d be very happy. Til then, nope.
Almost Useless 1/5
C’mon PSE, jump into 2002 and get an app that allows me to make a payment.
How many years??? 1/5
How many years will it take PSE to put out an app that isn’t total crap? If I want to report an outage from my phone, I CAN CALL IT IN.
Wrong name for the app. 3/5
Name it something else, all this does is show outages.
Only outage map 5/5
By Miranda's Touch
Only 5 stars so this is seen. Just wanted MyPSE account. Terrible name for the app. It's not personal at all. Good outage map.
Please get an account/payment app!!
I can't even sign in 1/5
Every action I do prompts me with "we are unable to fulfill your request at this time try again later"
Was expecting the app to allow me to pay my bills... outage map is completely pointless.
We want to pay our bills using your app not track or report outages. I've deleted this because I have no use for it. Let us know once you've added a bill pay feature then I'll use it.
This so is made only to report power outages and gas leaks you can't pay your bill. any information about your account isn't available
Sort of worthless 1/5
Any normal person would expect this app to allow for power usage over time, account access and other helpful info. This app is just plain dumb.
Not Billing. 1/5
Change the name. Waist of memory space.
By Albert von der Startumn
It is for outage only. I would expect they did billing as well.
App works for outages 5/5
By PacNW Red
Works for outages. Should be re-named. I wish PSE had an app for account services!
Wonderful app 5/5
After 4 neighborhood outages this year, I've used this app a lot. I've easily reported each outage as soon as it happened. Then I track the repair crews that are close to my neighborhood and I get an idea of how long it will take for them to get to my area. Then the app tells me when they start working and how long the repair could take. It is so helpful to have this info. Thanks PSE.
No fully functional 3/5
I thought I could have my bills paid via this app, but what I can get is only the outrage map and info.
Please add account info! 3/5
Ok agree this does what its summary says. But geez...PSE get with the program so we can see and act upon actual usage and billing info. Other utilities can, why not step up.
Don't waste your time to setup-it's just an outage map 1/5
The 5 star reviews all came on the same day....hmmmm, can you say fake? Complete waste of time. Yes, it does exactly what it says it does. It's an outage map, that's it. Nothing else. So why the eff you see Kay sakes does it require your account number? It's just an outage map not related to your account number at all.
Works great! 5/5
App works well for what it's designed to do (no this app is not for paying your bills so don't leave a bad review because you can't do that!)
Why bother 1/5
After the download I attempted to create an account, no go. After 5 attempts, each one refusing account creation wrongly citing invalid names, account number, or email fields did not match, I gave up. This might be a good app to define power outage areas but why the opportunity to create an account if it does not support any other function such as billing. Fix it and I will review again.
Great for outages 5/5
App does exactly what it says (which is NOT offer bill pay). We live in an area where outages are common and it's handy to be able to see updates on how widespread the outage is and when it is expected to be resolved. We can also check to see if/when the power comes back on when we opt to wait it out away from home.
This is for outages only. Not for billing. 5/5
PSE should've named this app "PSE outage map" instead. With the current naming it implies you can do other functions like billing, viewing statements, usage, etc. It may be possible that PSE will eventually build those features into this app hencing the naming. But for the time being, this is just to see and report outages, which I find incredibly useful as it makes it easier to report. Download this so you can easily report outages. The more that are reported the quicker PSE will come to your area. Don't assume someone else will report it.
Works exactly as described 5/5
This free app from Puget Sound Energy allows you to track power outages in your neighborhood, report an outage and check the status and estimated restoration times. The myPSE app is the best way to report a power outage.
Deleted/doesn't work 1/5
I tried reporting an outage but it doesn't even pull up my address. What a pointless app. If you live in the Lynnwood area, I wouldn't even bother, we had friends download this app and the same thing happened to them in there area.
Works exactly as stated! 5/5
Ignore other complaints. This is NOT a billing app, merely an outage map and today, after my first outage, the app was simple, easy to understand and showed the entire PSE range of the customer area which included my own house with either an orange color (no power) or green color (powered). In my opinion, this is an app that for once, deserves an EXTRA star! Thank you PSE. Since we have to pay to cover your endless outdated POS equipment, this is the least your company could do, and it did it with flying colors!
I don't know who or how much you paid them to "develop" this app, but I would hope they no longer have that job, because this has got to be one of the most useless apps on the whole App Store. I wish I didn't even have to give it one star.
What no bill pay? 1/5
By Mike WoW
Come on PSE get with the times! where's the bill pay feature?
One of the worst app 1/5
Why have they created the app??
What's the use??
U can't view ur bill, ur usage, can't make payments, no info on ur account.
Deleted - No view/pay bill feature 1/5
I thought this would help me view and pay my bill easier... But nope. This app is worthless 98% of the time.
This app is pointless 1/5
By Unlike this!
Seems like all this app does is lull you into thinking you've created outage reports that then go into a black hole and are incorrectly displayed (during the last major outage PSE claimed our store's power was on; numerous attempts to correct by re-reporting had no effect). This is an app with lots of promise but no substance.
Re-do it to create *real* account access (to multiple accounts) and it'll be 5 stars if t works.
No bill pay 2/5
By Best email
No way to pay bills through the app?
Why did you develop an app that we can't use to pay our PSE bills? No one cares about outage reporting. help us pay our bill easier!!!!
This app is for reporting outages 5/5
By Realtree Josie
A lot of other reviews say how they can't pay their bill. But this app isn't for paying your bill, it's mainly for reporting power outages and being able to quickly see outage reports in the area. Although the app would be better if you could pay your bill, it isn't directly intended for that purpose yet.
Useless App 1/5
By PSE Customer
This app is useless if you have a power outage. It is slow, doesn't give you up to date info on your current power restoration status, and doesn't provide accurate restore times. It really doesn't do anything except annoy you.
It's unbelievably slow 3/5
I tried to send a power outage and it 1. Kept crashing 2. Kept saying communication error
By First review ever.
Crashes on wife's iphone5, won't even open on my 6s.
Hope more features are added 1/5
This app is good to what it does. But I think more options should be added like Bill Pay for better usability.
No use. (AlmOst)
This would be so much more useful if I could just view my bill.
What A Waste 1/5
By Copious times
Just no. Can't pay your bill. Yes, if you have to know about power outages.
By Lux Seeker
Let's you see your power is out...totally psychological in that reports make no difference. Can't even pay your bill from the app. Waste of phone space, period.
Does what it is made for. I wish I could pay my bill from this app, or any PSE app. I'm not picky.
Good for what it does. Would love to see it developed to allow for paying your bill through the app.
Payments (Lack Of) 2/5
I really wish you could make payments over the app. I would actually use this app if I could view my current bills over it. Otherwise I use this app once a year when the power goes out and it just takes up space on my devices.
Complete waste of time 1/5
This app lets you do nothing at all. It's a complete waste of time.
Simple and Informative 5/5
By Tech Girl 73**
The app worked perfectly today when I woke up to no power. The app was simple, fast, and I saw the power outage updates near my location and I was off to getting my flash lights.
I don't know why other people gave this app a bad rating... If you don't see a notation or pin drop near you then you need to zoom out and tap the nearest pin. Or report a new outage. It is not rocket science.
Useless app! 1/5
Can't view bill or pay it!? Are you drunk!?
USELESS APPLICATION FOR POWER OUTAGES 1/5
Even given the extremely limited purpose of this app — to report PSE power outages affecting your address and to find out the status of existing outages affecting your address —the app is COMPLETELY USELESS. I entered my residence address and logged in using my PSE online user identification and password. Although the app displays a map pinpointing my home, the app does not recognize when there is a power outage affecting my address. Further, several times when I tried to “Report an Outage,” the app did nothing for a long time before displaying the message “We are unable to the outage right now. Please try again later.” Trying again later — repeatedly — was fruitless. Moreover, when the app prompted me to enter my PSE user identification and password and I did so twice extremely carefully with the correct information, the app kept responding: “According to our records, you are not a PSE customer.” COMPLETELY USELESS APP.
Rarely updated 1/5
Expect a lot more info other than a power outage map and the only details are that it's under investigation for the last 12 hours. I've tried rebooting/restarting with no change. All options are on; location etc... This is my second outage like this. Just tells what I already know and nothing else but under investigation until power comes back on. Went to other places on the map and it's all the same. I suppose an app is only as good as the people who update it. Especially one such as this.
Very good 5/5
By No oower
It doesn't do everything but it does the most important thing is NGOs, which is provide quick, easy info about outages. Well done.