THL awful 1/5
No cars ready for my rental. Waited 15 min and just told the gentleman to cancel. Ended up taking a cab downtown.
Emerald club selection needed 4/5
Great app but my company allows me to go to the Emerald Club for a fixed price. When selecting cars I wish there was a selection for Emerald or Executive Club pricing.
Still Buggy 2/5
App is getting much better, but it still has critical issues with its primary function: making reservations. 7/10 times I try to make a new reservation, I get the following message: “unexpected system error. Please try again.” This has been going on for years... fix it already!!
Rental Quality 5/5
National’s car selection, quality, and customer services are excellent! Seamless rental with no issues whatsoever.
Awesome App 5/5
This app makes car rental reservations easy and efficient. You can also view your loyalty information and stay on top of your relationship with National.
No calls needed! 5/5
I love the fact that I can reserve a car so easily with this app. Just the idea of calling a company to sit on hold stresses me out, so imagine how happy I was to find out I could even extend my rental right on the app!
Not enough options after booking 3/5
By Bills The Bub
I often fly standby and need the ability to change my car reservation to match my flight. I wish the app would allow me to take this action.
National Philadelphia airport 4/5
By Sleepless in SC
I have rented 3 times from this location The people who assist you to get into the car are very helpful. The checkout people in the exit gates need to get a personality. They have about as much personality as a rock. Cars are clean and they have lots of choices.
Great App! 5/5
Very intuitive, Apple-style use.
Every wanted action or information is just a tap away.
Only wish the website would be in synch.
E.g it’s hard to extend rental on the web.
Keeps logging me out 3/5
By Unhappy theft victim
Apps are about convenience. Making me log back in is annoying.
Thank you for making the app great 5/5
Such a breeze to use this app. Thank you for making it smooth and easy to make my rental arrangements.
Great App 5/5
Super convenient for reservations. I prefer this to using the National web site.
US Sales Manager Preformed Windings 5/5
I have been using National Car Rental for the past seven years and love the service I receive. My rental experiences have been great from day one. I know when I fly into a city they will always have my car ready to rock and roll. 👍🇺🇸💥
No cars 1/5
Walked to the booth. They charged my card and have no cars. Standing in the lot waiting. Astounding.
Dirty car 2/5
First time I’ve used National, car is dirty and requested toll pass and noticed car didn’t have it after I left. Not good!
Wothout a hitch 4/5
Rental was nice. New car, but now floor mats. Easy out, easy in. I like that the rental location is 'on-site', even if you have to do a little walking.
Only suggestion is to put signs wether to leave the keys in the car or drop them for the red eyes.
I was charged for 13 gallons of gas in error due to their new employee and NOTHING was done to fix it. I was given the run around at the airport and was told the ticket was closed out, even though it had just happened, and that they have a new employee who made a mistake. I did not receive a credit, which is infuriating to me and makes zero sense. Their communication was horrible!!
Need to train your employees on how the fill out the computer screen
Awesome app 5/5
By j-double u
Easy to use, was able to extend my rental with 3 touches of the screen.
Great just walk to car and go
Great app 5/5
I have an emerald club membership and this app makes it EXTREMELY easy to manage all aspects of my rentals!
First time!! 5/5
By hawkeye 999
Referred by a friend. Very easy to use app and website and heard great things from friends
Best Rental Service 5/5
National will be the only company I rent from now on. They are amazing!!! You must join the emerald club to take full advantage and get a premier experience. Simply pay for the midsize price and choose any size and model when you arrive at the garage.
So simple and such great service!!!
Almost there 5/5
I love National by far as a rental company but the app need a little better functionality. For example how do you change a reservation from the App? I can only do it on my laptop.
New app user 3/5
Although I elect to remain logged in, I am logged out every time. Because of that, the app may not be worth it.
Will not save logon info in iphone app. Why not fix it to accept fingerprint login? 3/5
By ready renter
Will not save logon info in iphone app. Why not fix it to accept fingerprint login?
Can't cancel via mobile 1/5
This app stinks.
Doesn’t remember me 1/5
App never remembers me, I always have to search my email to get my emerald number and reenter it. Makes in inconvenient
By MT-1 outdoors
I'm a I am an executive elite member for the past 3 years at least. In the past 1-2 months I've noticed a change with the customer support at national. Seems like almost every time i return a car there's a variation with the total, failing to indicate fuel levels etc. funny that it happens at the end of the rental when you're rushing to your flight. And they ask that you call the place of origin....which no one ever is willing to help. Seems like a scheme to basically cheat money from us. I rent at least once a week from national and seems like I'll have to take my business somewhere else. Disappointing and disgusting.
Too pricey compare to enterprise cars 4/5
Almost the double the price compare to enterprise rental cars
checkin slow for elite members 1/5
By bad national
i was required to check in at counter due to addition of 2nd driver, but there is no member counter (vs Hertz gold plus member counter) and no elite line (executive elite member)
Update your address 2/5
The email you sent me gave me an address that I followed. It took me to the wrong side of the airport and all the roads were closed. It took me another 20 minutes to get to the terminals and to find the rental car return. Barely made my flight. So that was the frustrating part. If you know there is construction going on, update your email you send out please.
Fake features 1/5
They claimed you can pick you car from the app, but it's just a blank screen. I assume it's just a ploy to get you to download their app.
By GRIZZ H
I can’t make changes on APP is the message I get all the time. So what good is this APP other than to view and make reservation but I have to call in to cancel or adjust. PAIN!
Great Service 5/5
Kim did a great job making sure i got the car i needed for my trip!
Less than 1 star 1/5
Company I work for requires us to use National. I have no complaints really as far as cars etc. However, the app worked one week & now is complete junk. Never shows my reservations. I noticed that my info was missing, so I tried to update & I get message "something went wrong, try again later". Right, I'll try to reload app & if it doesn't work I'll trash it.
Good but still too much extra 3/5
Too many clicks to do something hat should be, as with other apps, simple. Is it the options? Those are great. But can you minimize it all for the quick rental experience. Want a car? Yes. Ok. We know you at emerald, let’s go. We can talk options when you get there or later when you update.
National Services 3/5
I have been with National Car rental over 20 years. Even getting to the top level I still don't feel National as a company care about me as a loyal customer. First of all cars are not very clean and when I complaint no one returns the call or send email as promised. You would think for a loyal customer get to the top level National would guarantee there always a car for their loyal customer instead that is not the case. They actually turn me away.
As for the apps it depends on the time of the day you reserve your car the price changed so fast. Many times the apps gets hang up it wouldn't work right I called in National representative actually gave me a price is much higher. I told them I have the record trying to reserve the car at a cheaper rate and they wouldn't honor it even though it is their faults with their computer glitches.
There are a few times I get to the airport trying to pickup the cars that I like the manager would not allow me to do so because it is not convenience for them to move the car that was blocking the one I wanted. And usually they have pretty bad attitude toward me for asking.
Again I can't see National as a company in the end it is all about money and not customer service. These are the same companies that when they are going through hardship they would cry to the governments and customers asking for help. It is such a shame.
Please allow me to add this card to my apple wallet
Great, Intuitive, User Friendly App! 5/5
By Best in Breed
A Rental Car Company App that's easy to use?!? National has it Covered. Don't just use any App in the Car Isle, use National!
Consistently "can't connect to network please try again" for literally days or weeks at a time. Randomly will work for travel but rarely. When it does, it's great- just super super rare
For business 5/5
Excellent tool. Reliable
Island of Kauai 5/5
All their staff, from manager Matt, to employees Chantel, Jana, Harold, Justin, and the rest of their group have been so good to work with. Whenever I encountered a problem or needed help, they've been quick to act and provide the proper response.
You will find there is a considerable difference between this organization and the rest. Rented from the other large organizations with varied experiences - mainly fair to terrible. Car cleanliness, quality of the vehicles, & the people servicing the front counters.
I come for 4 1/2 months of each year; renting weekly, and can attest from personal experience that National is best.
Outrageous price hike after rental. 1/5
I've never been more disappointed in an agency, as I am now with this one. You've lost me as a customer. I rented a midsize car, returned it on time, and was charged over $200 than what I reserved it for. Absolutely ridiculous.
This app works great! I can always count on it to book my rental cars.
Great app but two annoying flaws. 2/5
I'm a long-time user of the national app as well as an executive elite, and I used to love this app. but recently a few changes make it annoying to use.
Every time the app updates it erases my credentials so I have to put my username and password in again, even with the "remember me" option checked (every other travel app I use for hotels and airlines don't seem to have this problem)- it might seem petty but as a frequent traveler it's annoying to have to go back to my laptop, write down the username and password, and enter it again every update.
The second and most recent "problem" is now at the top of the app there is what appears to be a self promoting banner ad advising the minimum car you need to use emerald island (in my opinion it cheapens the app, feels like a money grab and just an opportunity to upsell)
Invisible trips & specials 1/5
I book a trip and it doesn't show up. Specials on my computer are not available on app. Not sure why
Bad Functionality 1/5
By BigDog Sportsman
This App is difficult to use. When entering your company code it doesn't pull in your contract info. Have had many issues with on company rep trying to correct and hasn't in two years.
Outstanding service, always 5/5
By Trac II
...way better than Hertz!...omg!
This app is intuitive and easy to use.