Fails to make reservations, can’t cancel reservations. Heavy suction. 1/5
Mike. Deer Park NY 5/5
I used to use Avis what a big mistake National is the best cars are always clean and I never have an issue and I rent almost every week
Hard to use free days. 3/5
By DAN KEVIN lEONARD
Does not always work and hard to redeem free days.
The app worked great... then it stopped all together and hasn’t let me log on for over 2 weeks. Have tried all the tricks of unusual etc. it’s broke. I have contacted national and they say they have submitted my info to the techs, still not working.
Executive status in the bomb 5/5
By Janky Rhythm
Really enjoying the Executive status in national and the hassle free rental. The app is better than Hertz's but it's still a bit dated. Not clear why we can't search but radius from location rather than branch by branch. During the holidays when some branches run out of cars it's a real pain.
Absurd Corporate Rule neglects customer 2/5
My company had at least 60 individuals renting 1 car per person for over 35 days. However National won’t allow each person to accumulate points based on the days we rent the car. This is clearly allowing National to avoid providing key member benefits and incentives to its customers. The credit card (business or personal)used to book the rental should play NO factor regarding National customers receiving Rental points for spending $ with this company. Only National Corp has this policy with its business contracts.
Scan Checkin App 5/5
Great feature that makes it easy to pickup and go. Only issue is if you use for both personal and business make sure you select the correct credit card before you scan as it cannot be changed afterwards until you return the vehicle and even then it required going into the office to make the change.
Sign in problems 1/5
Have to sign out and re-sign in each time I open the app b/c it keeps me signed in, but doesn’t pull up any of my profile info or reservations
San Diego 1/5
By GoBlue Wolverine
Not your fault, but I wasnt going to wait 1/2 hr to haul my luggage on a giant bus to get to my Executive Aisle reservation. I’ll Uber it this weekend
RDU National rocks! 5/5
RDU rocks! Great people, excellent service with plenty of cars. Great selection vehicles, even pick up trucks. Quick and easy shuttle service.
What Emerald Isle? 2/5
By S/V Southern Girl
Using the app, and the same National number I’ve had for decades, I cannot get an aisle rate. My rentals always tell me to proceed to the counter, never the Aisle.
Overcharged fuel service 1/5
Ask led me to buy 1/4 tank fuel option in EVV l, charged me for full tank. Would have caused my company to over pay by $30 if I had not detected it. Not a good experience this last rental.
Great app 5/5
First time awful experience with National 1/5
I have been an Executive elite member of Emerald National for over 10 years. Been renting from National for over 10 Years.
Never had any issue except this time around. The vehicle had no working windshield fluid, no fluids in the reservoir and after I added my own it did not work meaning it was not working at all. Here in Montreal and travel to QC I had to stop frequently to clean the windshield so I could actually see where I was going. Really risky.
Also my very first time experience with CS at National to change drop off location CS rep and even the supervisor really played it ignorant and tried to push me to the rental pick up location in Montreal which the location never ever pick up their phone. CS basically tried to pass the responsibility to the location and they would not even stay on the phone to see if anyone will pick up so they could probably have a different approach if they did not.
I guess there is always a first for every thing. I will continue renting with National but no longer at Montreal airport location.
By app function
App did not work to extend contract
I cannot modify or cancel an existing reservation
Great Cars. Hate 2 Keys 3/5
They have great clean cars, but you have to haul around with two VERY bulky keys. You lose one, you lose the other... guess how many you paying for??? Both of the them, cause you have no choice but to take two keys...
By Awesomeness the best
I don’t believe the APP allows a person to enter a contract. A coupon yes, but not a contract.
Seems like simple fix.
Car cleanliness 3/5
Windows very dirty with a film and pet hair inside. Not cleaned as other locations
Too difficult to navigate 1/5
This app is very disappointing in the ability to navigate
Robert Losey 1/5
I have an iPhone and the app doesn’t work 90% of the time literally
Great app 5/5
This app is so helpful and easy to use. National has done a great job here!
Easy to use app 5/5
Great app; user friendly and crash free, so far.
Update Locks Up 1/5
Most recent update ask me to re-enter password then lochs up. Never logs in. Same problem with two phones. Eventually deleting the app, reinstalling then entering ID and password fixed the issue.
National is a great car rental company l. No standing in lines to get car. Love it. App is easy to use.
Stuck on loading 1/5
Since last update I have been trying to update profile, it keeps going into the spin wheel and stays there. Keeps saying loading, and ten minutes later same thing. Deleting app, using POTS for reservations.
App keeps signing me out. I have to log in every day.
Versión 3.9.0 1/5
Completely lost all my info, app doesn’t not work at all.
Could not login into mobile account 2/5
For over a week I could not login to the app. It keeps trying and trying. Not sure if the latest update has done that. It used to work just fine and I used to book every week using the app.
Does not work with iOS 11.2.1.... 1/5
Since I did this update, I cannot see my information in the app. I need to logout and login each time to see my trips and status.
Good app 5/5
By Peaks alleys
We like this app. It allows us to earn extra points on the won two free. It’s instantaneous. It’s easy to use.
Best Rental Car Company Hands Down 5/5
Traveling a lot for work makes you appreciate the little things that make your life easier on the road. National makes it fast and easy to get a car and get on your way. They have a great car selection and I love being able to pick the car I want. Customer service is always top notch. Thank you!
App Crash 1/5
App crashes al the time and gives a “token error” when you come back to the app. Have to sign out and sign back in. Really poor.
Gr8 experience....feels like own 5/5
Thanks National for gr8 service n stock of fleet...can’t complain ...thanks
Terrible App... 1/5
By ForLife Brands, Corp.
You can never use the free day through the app, they bill you and then you have to call for them to assist you. FYI, I am an Emerald Executive...
Your “updates” just killed the app!!! 1/5
I can see NOTHING when the app is opened on the iPad or the iPhone (except green stripes) and I am currently renting a vehicle. Also, contacting the developer website takes me to the auto rental service, there is no way (I see) to tell the developer to fix the app!!!
Log in issue 1/5
The latest app update will not not keep me logged in
Great job! 5/5
Very convenient and handy for managing my travel.
National App under iOS 11.1.2 faulty 2/5
Regrettably latest update to app will not load properly.
Will not allow login to account nor bring forward previous personal profile.
Request another update or return to previous version that did work.
Stop breaking the app 2/5
By Just...a guy
Not a big request, just stop “fixing” it. Because that usually means “breaking” it. Currently its garbage. Fire bobo the inter and hire a good app engineer. Disappointing...
Nothing to see 1/5
By old giu
My reservation, information, awards status, and all else do not appear in the app. Sigh
Great service 5/5
Super easy rental.
My final rental 1/5
Morally bankrupt company
National rocks!! 5/5
By Turkey hehehehe
I’ve used National’s services for 3 years now and love the service, the employees and the app! Thanks for a great relationship!!!
Appalling refueling prices 1/5
By unsatisfied customer in Paris
I think this will be the last time I use national in Europe. The price charged for refuelling fuel is not inly twice, but then theu even dared to add extra taxes. Sorry, but this is unacceptable!!!
Truly terrible service today! 1/5
The location where I suppose to pick up my car closed without letting know. And, then after I called the service center ti go to another location, it takes ends outvtye they had no cars available. Bottom line, no one seems to care about my service - Emerald membership and all!
Favorite App 5/5
Still Buggy 2/5
App is getting much better, but it still has critical issues with its primary function: making reservations. 29/30 times I try to make a new reservation, I get the following message: “unexpected system error. Please try again.” This has been going on for years... fix it already!!
By Bobby Vendini
App gives me an “unexpected” error when trying to extend rental.
Great mobile experience. 5/5
Not just a web view, a true mobile experience that lets one control all aspects of one's interaction with National.