Believe all the one stars.!! 1/5
Believe all the one stars.!! They are right. Everyone of them I agree with. I believe this is just a cash cow for apple as they get a hefty kickback on all the in app purchases @&&&$));;: POS
Worst app ever 1/5
By James Aloysius
Nothing but ads and useless content. Don't know why they bother.
Many flaws. Way sub-standard for Nat-Geo. 1/5
The reader is completely crappy.
1. Phone locks while reading.
2. No night modes.
3. When the phone locks and you reopen, article starts from the top- u may spend few moments where you left and then while reading constantly think hope it doesn't lock and keep touching the screen.
These are the most basic things. Not taking about user interface or how much better a magazine app can be.
P. S. Its not free!
Awesome app 5/5
I originally had issues logging in but after an email to customer service they were able to help me. The app itself is awesome.
Don't do it 1/5
I can't believe iTunes is supporting this app. It will screw you and not do what it's supposed to. There tech support will defeat you too
It's great 4/5
The only reason I didn't give it the 5 star is due to the fact that whenever you switch between apps and go back it takes you all the way to the top of the article you are reading. Even to adjust the brightness on your phone, when you swipe up to access the shortcut bar and swipe it back down to go back to the app it'll take you to the top of the page. It gets annoying but other than that it's cool
Swipe issues 2/5
It's too easy to swipe left while reading an article on the iPhone. Several times now, swiping down to scroll has swiped left to a different article or photos. Each time my place is lost. Very frustrating.
By WB Grizz
I tried to log in and it keeps telling me that my authentication is invalid. You would think that NatGeo would work hard to fix the issues identified in these reviews.
The worst subscription experience 1/5
Just subscribed on the website, created a username and password, followed all other instructions. Can't log in. Poor execution of what would otherwise be great content. Went back and forth with customer support until I gave up and just requested a refund. Horrid experience.
Does Not Function 1/5
By Aeterna Soul
This app is phenomenally terrible. The only thing good about this app is the aesthetics and layout. Unfortunately the positives end there. I am in shock that National Geographic has such an awful app because they have a great website and have always been a brand of quality through my eyes. I have been a subscriber for at least over a month for both hard and digital copies. However, when I sign into this app with my account, it does not recognize me as a subscriber. Therefore, I am not able to view the digital content that I am paying for. I have e-mailed customer service and they provide terrible responses (login with your username and password by clicking the settings icon - this is sent to me immediately after I just told them that I have logged in/out, reinstalled the app, and sent pictures of it all!!!). I STRONGLY recommend they fire or discontinue their contract with whomever developed this app and seek business with people who make things work. Very disappointed with this app as it is entirely useless to paying subscribers.
Doesn't Work 1/5
I can't sign in and I can't get anyone in tech support to help me or answer any questions. They happily took my $19.99 almost a year ago and I haven't been able to use it all. I think I should get a refund.
One star's not even worth the d*** thing 1/5
I forgot about the promo subscription last July but then I got membership card in my actual, physical, mail box this month(Nov). Reset the password and tried to log in but it keeps saying Authentication Failed. Went to support page stating those I mentioned above and selecting "iPad" with scroll down menu, the person responded to me asked the exact questions I just gave them the answer to in the first place (What's the error message and what type of tablet am I using)
I am a magazine subscriber it will not let me log in with the credentials I created on the NG website. Then when I try to use the link for magazine subscribers it wont do anything. This app needs serious work.
Family sharing - no 1/5
By white crow
The app description includes 'family sharing'. It does not have family sharing.
Can't sync subscription 1/5
At first I was skeptical of all the one stars. Then I tried syncing my subscription—no luck.
Then when I started reading on my iPhone, the articles didn't keep my place. Long reads reset to the top EVERY time I switched the app.
The app is not usable. Fingers crossed for an update!
Half-baked app 1/5
I got access to this app after buying a subscription through Apple News. The Apple News experience is much better.
First, the app needs to be updated to support the 12.9" iPad Pro. It looks terrible. Part of this would be to permit portrait use' my iPad screen is larger than a physical copy of National Geographic magazine.
Second, it is odd that digital subscriptions don't seem to give you access to the archives.
Update: The terrible app and lack of access to back issues within the app ended up being deal breakers, and I canceled my subscription.
By A. Guinness
Can't open it. Can't delete it. Very disappointing. Nat Geo: fire your app developer.
Forget about this app! Don't even try. 1/5
By Roberto las Weas
Login doesn't work, even though I carefully followed the online steps to create an account and received email confirmation indicating to download this app and log in.
I wonder who came up with the idea to label this as an "essential" app...
THE WORST 1/5
It does not even let me download my issues! FIX IT!!!!
Frustrating Experience 1/5
As always, the content provided by the people at Nat Geo is fantastic. However, the app is not as great.
First off, photos are not expandable. Secondly, my place is never saved when I read an article and leave the app halfway. I have learned to avoid closing the app for this reason, but it's still an issue because the same thing happens when I receive calls of any sort.
Really bummed it doesnt work on my computer
Can't access subscription 1/5
I can't access my subscription in the updated app. Subscribed through Apple years ago. First time I've been unable to restore my subscription and access past purchases. Please fix.
LATEST UPDATE WILL NOT INSTALL ON MY IPAD AIR!!! 1/5
This latest update will not install on my IPAD AIR (using IOS 9.3.5). When will this serious flaw be fixed?
Can't delete off ipad 1/5
By The Bear00
I updated the app and it has created an icon/app that I can not delete off of my ipad.
Beware before you update to the latest version!!!
No longer works 1/5
I've been reading my print editions for a while. I decided to use the digital version today since I'll be going out and nothing loads on my iPad. No library. NOTHING.
I subscribed to natgeo, downloaded the app, was NEVER able to read ANY magazine. Asked for a refund, erased this useless app.
Great magazine, frustrating app even on iPad 3/5
The app only allows download of 5 issues at once, no more. So you cannot easily download ahead to prepare for being somewhere without Internet. And forget about looking back to articles you liked in older issues unless you want redownload and lose access to newer issues. Even more irritating is that once you start downloading an issue it automatically opens and begins the animation and music. So setting up a queue of downloads feels like battling a barrage of uncontrollable popup ads from a link you clicked on by accident.
Great app, but no bookmarks 2/5
This app is fantastic and I would have rated it 5/5 if it weren't for the lack of bookmarking functionality in articles. Every time you leave an article and go back to pick up where you left off, it takes you back to the beginning of the article. This is very frustrating if you try to read an article but don't finish it and want to go back to the spot where you left off. Please correct this for the next update!
Still Disappointed 1/5
While NGM has been around for a century, it's digital app is still behind the times; it is sorely lacking in accessibility. The fonts are not dynamics c, cannot be enlarge, there's no voice over. I use to be a long time subscriber. Sadly, because of my slow progressive eyesight loss, I can no longer enjoy this magazine. I continue to be disappointed, while the rest of the apps like the NYTimes offer dynamic fonts, I'm sure an even larger population of readers. When will the NGM catch up
Superb content - shoddy app 2/5
1. No bookmarking feature
2. No "share" feature (I understand NatGeo doesn't want me "sharing" an entire issue, so how about they place a monthly limit on the amount of bytes I can share). NatGeo, I promise, you will gain more subscribers if u let the current subscribers to essentially advertise for you!
3. The app doesn't keep track of where you left off. Coupled with no bookmarking, this means that even if you go away for 10 secs to send a txt, the app will bring you back to the very beginning.
4. The whole interface is weird and not intuitive.
5. The "library" feature should show the issues that the subscribers actually downloaded to their device. Instead, you get a list of ALL the issues available for download. So if you had downloaded a December 2013 and June 2015, and July 2016 issues, you will have to scroll down though all those years in order to find what's actually on your device.
Please update 2/5
No matter how short the trip was, the app will not remember where I left off and will begin from the top. This is really frustrating because during the course of reading an article, I often turn off my phone or go to main screen and then come back to the article multiple times, and I am forced to scroll down to where I left off. I would rather use safari or use my laptop, but both of them require so much more effort. (In fact I don't even think this is possible)
Another bothering thing is that when I highlight a word, national geographic will not allow me to define the word. Now I know that this is related to article copying and pasting problem and I understand why NG made this decision, but to a person like me whose first language is not English, this ruins my experience of reading the article so that I will not understand what it's trying to say and get bored, causing me to not read the journal some point. If there is a way to add that option, I would love it and would rate this app 5 star for sure.
Great content, solid app, 1 complaint on iPad 3/5
By Badison on Flickr.com
The content of course is amazing. The app works fine. My major complaint is the quality of images on an iPad. They are not retina resolution sometimes and you can see the artifacts.
I would gladly download 500mb or higher versions of issues, instead of 180mb, if I had the option. I really care about image quality, but do not want to tend to printed magazines.
So, higher quality images to match our devices and get closer to print would be great. Note that some other publications use larger download sizes and achieve higher quality images it seems.
Doesn't follow Apple app standards 1/5
This app locks to landscape - without reference to iPad settings.
Better than print version 5/5
Nat Geo continues to have excellent content and photos. In response to criticisms that some articles are too long, I say, put aside a few minutes and take the time for more in-depth coverage that we typically see in this world of sound bites! Love the interactive features, including lots of audio - generally in the author's voice.
This has been an informative, as well as an educational tool for our students all over the world for years !!!
I'm actually appalled that this periodical has a current rating of only 2 stars...really ?
Who, may I ask is the individual in charge of such a decision???
Horrible app 1/5
By Frustrated in DK
Mis-tap an advert/solicitation and one can't get out of it... Simply scrolling through digital contents is endlessly frustrating... Will seek a refund for my digital subscription... Way too much trouble to use...
• Doesn't consistently retain prior downloaded issues, even with auto-archive turned off. Download a whole bunch of issues, upgrade something (iOS? This app? Not sure), and all of those downloads vanish. &%@^#*!!!
• Doesn't permit simultaneous downloading of multiple issues, even when on a super-fast network
• No option to queue multiple issues for sequential download
• Inconsistent presentation of Resume (download) button
• No option to auto-download new issues
• Doesn't cache previously displayed banner images
• Forces an annoying "jump into the issue as soon as enough is downloaded" feature, which cannot be overridden, yet for years fails to add modern download management, queueing, and persistent local retention of previously downloaded issues.
This thing makes me not want to read NatGeo at all.
Waste of time 1/5
Stupid app! Need to be a rocket scientist to activate it - finally gave up. Makes you follow an unnecessarily circuitous and bewildering route to register your account - by signing up, signing in, then signing out and in and going back and verifying by signing up which seems to send you back to signing in and out again. When you finally try to sign in you need to activate your account by signing up again??? (Simply further proof that in some app developer programmer labs the inmates are running the asylum.) My advice... stick with the magazine - it's wonderful - and use their website as a visitor which is actually beautiful and a much nicer experience.
Great App 5/5
Videos bring the magazine to life with additional content. One of my favorite apps now.
Fine to read. Other options, not so much 4/5
By Anonymous DC metro rider
National Geographic is a great magazine, and the app is a nice way to read it. It does now have bookmarks, which an earlier review suggested it did not. But the app's "how to" is laughable. It shows lots of options without any indication of how to actually get them. How to share articles, which it suggests is possible, is still a mystery to me.
Update: it turns out the How-to is out of date. The app could use some refinement and updating, but it functions well once you get used to it.
It would be better if there is a way to do the bookmark anywhere I want.
Best on iPad 5/5
This app should be rated six stars when used on the iPad. Most of the complaints from iPhone users don't apply on the iPad. Photos are full screen and the color and clarity are awesome- even better than the print magazine, which I subscribed to for many years before going all digital. I can always come back to exactly where I left off in an article by tapping the viewer icon,as long as I don't do a full iPad shutdown (maybe even then-- I haven't tried it). And the electronic version offers many extras compared to the print version, like videos, audio tracks from the authors, and interactive charts and diagrams. Definitely worth the price of a subscription.
A little difficult to get started but good when it works 4/5
By Joseph's family
The app. is lovely and easy. Our trouble was being able to log in initially, but customer service responded within the 24 hour period and fixed it. I think the problem was that we read the digital abroad but receive the print in the US so the log in couldn't figure that out. All is well now though and the issue is easy to navigate.
Won't even allow me to log in, with address or account number.
I've had a National Geographic subscription my entire life and have witness the steady decline in quality and care.
Error and horrible Customer Service 1/5
I purchased a subscription in late December 2015. Received an email saying that my January 2016 digital was ready to download using the iPhone/iPad app. Both are useless. The January issue's download button just says "Error" on the iPad app and on the iPhone it doesn't recognize me as a current subscriber even though I validated and joined my print subscription 15 times. I've written customer service several times and only received one email back saying it should work. Yes, it should but it doesn't....therefore the app is useless.
ERROR and Customer service NEVER respond! 1/5
There seems to have been a general problem affecting the January, 2016 issue that they have now fixed. But, there really is no customer support for this app, I don't know why they bother to give contact information! They did at least reply this time, but only to ask me for all my information, which I had already provided to them and they would have seen in the email if they'd bothered to look!
Such good content, but such fundamental fails. Why do people subscribe to nat geo if not the quality of the photos? And now when I rotate my phone I can no longer see them full screen? Seriously? How is that an improvement?? And the articles. They're great. But really--who's reading articles that long in one sitting? The fact that the second my screen goes dark I have to scroll to where I left off is beyond annoying--it's positively infuriating. Come on, nat geo. You're too smart to get this so wrong.
Good to learn about our earth
No support (Update: download problem fixed) 4/5
I've contacted support twice about a problem and only got automated responses. Don't waste your time on this app - if they won't support it, why should you support them?
Edit: was contacted by support. If you subscribe through iTunes you need to create an NG account at their website and sign in through the app - this resolved the "Error" download button issue for me.
I do like this version of the magazine better than what I was getting through Nook.