Mrs Mary Joe Pavitt 2/5
Since the update, it won't let me access my account, Fix it!!
Love NatGeo, hate the iPad App 2/5
App should remember exactly the page I was viewing, when I re-open the app. Plus there's some bug that keeps closing a News Article on Venezuala that I'm trying to read in the magazine. As I attempt to scroll down the article, it 8 out of 10 times closes the article! I have given up, will not be able to read the entire article. Should allow us to bookmark specific pages too, for returning to them next week, next month, etc. Even better would be a way to highlight a bit of text on a page!
Nearly impossible to use 1/5
Nearly impossible to sign on, and then to use.
As breathtakingly incompetent an app, as the pictures are beautiful.
I lost all my magazines 1/5
I lost all my issues because of a stupid feature called auto archive. It's a rip-off.
Useless waste of time 1/5
I got a complimentary 1 year subscription and redeemed it. Got told to activate the subscription at a website, fine. Then log in... nope, not accepting the password. Reset password... nope your email address is not on file. Sent round and round in circles. Just as well I didn't pay anything for this pile of crap or I'd be fuming.
I think if people don't like this app it's because they don't know how to use it. It takes a little finagling but then it's wonderful. I love all the interactive pictures and articles. Even the puzzle section is a treat because once again they use their own beautiful photos for it!
Almost there 4/5
Have been using this app for a month. Well thought out and easy to read on mobile devices. Only complain is that it does not remember the last location on an article. Not a deal breaker but would be nice to have.
App does not integrate with account 1/5
For a service as renowned as National Geographic, I'd expect the app to integrate with the digital account purchased through the website. When I called customer service, the woman who answered just directed me to a website that would "fix my issue," then tried to pitch me special sales they were having.
And the website didn't even fix my issue. I'm stupefied by how awful this is.
Very disappointed 1/5
I have been subscribing for many years. On last February I subscribed for a year. However the apps froze and I had to delete and download the apps again. However I couldn't restore purchases nor download latest edition. I had tried any solutions method available on their site and others available on the internet. But the problem was nit solved. It seems that the apps doesn't recognize me as a subscriber.
I had mail their customer service team for about ten times. They kept giving same reply and excuses. Once they asked me, my iTunes ID and proof of subscription to restore my account which I replied already but after that nothing happen and when I send back email, I kept going back to square one.
Not to mention that NG customer service team and Apple iTune service passing and tossing me around like ball for weeks. The problem is still not solved
What a junky app. It doesn't look anything like the "how to use".
It requires me to login but will not let me set up an account. I doesn't even let me play some of the shows, e.g. Genius. They are lucky that a 1 star is the lowest. National Geographic, get some better app programmers. Also, offer the shows without the commercials like CBS all access.
Totally awesome magazine app!! 5/5
I love the electronic version of National Geographic Magazine. Have been a subscriber for more than 20 yrs. and nothing is better than the electronic version of it with animation, videos and 3D viewing of photos.
Not sure what the complaints are about, as I have NEVER experience any problem. The mobile version is surprisingly readable (I was not sure how it would look on my iPhone) but once I tried it (I started by exclusively reading it on my full size iPads and mini iPad) it looks surprisingly good, sharp and readable.
Awesome job, National Geographic! I am a lifelong fan of your magazine! Keep up the good work!
Printed version gets 5 starts 2/5
I'm a huge NG supported and a devout subscriber. The digital version is promising yet lacking. Inability to save the space on the page where a reader just paused, or to enlarge an interesting image is inexcusable. Other publications such as the Economist are able to seamlessly transition between digital and print. NG should too.
Excellent content, but the app needs improvement 3/5
Highly convenient to take the collection of magazines in your iPhone. The content of the magazine is amazing. However, the app needs improvements that are found in other app readers such as iBooks or Amazon Kindle. It would be ideal if you can highlight text in different colors, write notes, bookmarks, and more importantly be able to come back where you left. Every time you come back to an article, it takes you to its beginning and you have to find your way where you were when you quit the app.
It doesn't work. Don't subscribe! 1/5
I subscribed to the Year plan for digital edition but after reinstalling, resetting password, updating the app and iOS over and over the app will just not sign me in and the support team is not able to give an useful reply. I want the money I paid for the subscription back and they won't give a reply on that either. Not even worth one star.
Constantly having issues with free access for subscribers 1/5
Free access for magazine subscribers is not working - this has been an issue every time I had to download the app, eg when upgrading my iPhone or iPad.
Lovely, but could be more user-friendly 3/5
The content is wonderful as always and the layout is visually appealing/ decently easy to navigate, but the app could definitely improve on user-centric functionality. The app should be able to save the last location we were on in an article so our reading progress isn't lost whenever we restart the app. The photography in these magazines is gorgeous and world-class, but the majority of that gets lost on our tiny screens and could be partly made up for by allowing us to zoom in on photos and/or get a widescreen view by turning our phones sideways. Providing a word search feature in each issue and a title search in the library would make it easier to navigate through/ return to old articles and issues (and capitalize on the fact that this is now a digital medium!). It would also be great if facts and statistics could directly hyperlink to their web-based references - another big benefit of digital media. Previously-read articles could appear as gray text in the table of contents, so that those of us who hop around can quickly navigate to unread articles. Tapping the upper bar with the clock and battery meter should bring us back to the top of the article, and a subtle arrow could appear on the right side of the screen when there's no more content to scroll down to (especially on the article cover pages, which I often try to scroll down on before realizing they're only a single screen length). It's a subtle change, but can make the user experience a lot more smooth -- particularly for older users who may not think to try multiple types of gestures to learn how to navigate a new app.
It's Perfect 5/5
I have no idea what some of these other reviewers are talking about. This app works perfectly, a must have for any nat geo subscriber.
If you accidentally pull a little bit to the right when you're scrolling down on the story it goes back to the title page. When you pull back to the the story it starts over at the top and you have to re-scroll down to where you left off.
Article fix 1/5
How many people have to complain about article reverting back to the top before you fix it? Love the app except for that obvious longer term problem.
Poor account integration 1/5
Since purchasing a digital subscription online I've had nothing but problems accessing NatGeo's digital content. This app is no exception. I should be able to access the magazine issues that are part of my subscription and not be prompted to buy them again. Disappointed.
No portrait view 1/5
By Bose 22
Perhaps the only reading app I've used that doesn't allow portrait view.
Cant even login 1/5
I got my subscription and i cant even login...
Please update the app 3/5
It's a good idea. And executed well. My only issue, as is with other people, is that when leaving the app and coming back it takes you to the beginning of the article.
And that is a major inconvenience.
Needs major updates! 1/5
Believe all the one star ratings. Wont allow me to sign in using my user ID and password that I created when I subscribed through NG.
Absolute rubbish 1/5
By Robin Thompson
Authentication failed. What a waste of money.
Believe all the one stars.!! 1/5
Believe all the one stars.!! They are right. Everyone of them I agree with. I believe this is just a cash cow for apple as they get a hefty kickback on all the in app purchases @&&&$));;: POS
Worst app ever 1/5
By James Aloysius
Nothing but ads and useless content. Don't know why they bother.
Many flaws. Way sub-standard for Nat-Geo. 1/5
The reader is completely crappy.
1. Phone locks while reading.
2. No night modes.
3. When the phone locks and you reopen, article starts from the top- u may spend few moments where you left and then while reading constantly think hope it doesn't lock and keep touching the screen.
These are the most basic things. Not taking about user interface or how much better a magazine app can be.
P. S. Its not free!
Awesome app 5/5
I originally had issues logging in but after an email to customer service they were able to help me. The app itself is awesome.
Don't do it 1/5
I can't believe iTunes is supporting this app. It will screw you and not do what it's supposed to. There tech support will defeat you too
It's great 4/5
The only reason I didn't give it the 5 star is due to the fact that whenever you switch between apps and go back it takes you all the way to the top of the article you are reading. Even to adjust the brightness on your phone, when you swipe up to access the shortcut bar and swipe it back down to go back to the app it'll take you to the top of the page. It gets annoying but other than that it's cool
Swipe issues 2/5
It's too easy to swipe left while reading an article on the iPhone. Several times now, swiping down to scroll has swiped left to a different article or photos. Each time my place is lost. Very frustrating.
By WB Grizz
I tried to log in and it keeps telling me that my authentication is invalid. You would think that NatGeo would work hard to fix the issues identified in these reviews.
The worst subscription experience 1/5
Just subscribed on the website, created a username and password, followed all other instructions. Can't log in. Poor execution of what would otherwise be great content. Went back and forth with customer support until I gave up and just requested a refund. Horrid experience.
Does Not Function 1/5
By Aeterna Soul
This app is phenomenally terrible. The only thing good about this app is the aesthetics and layout. Unfortunately the positives end there. I am in shock that National Geographic has such an awful app because they have a great website and have always been a brand of quality through my eyes. I have been a subscriber for at least over a month for both hard and digital copies. However, when I sign into this app with my account, it does not recognize me as a subscriber. Therefore, I am not able to view the digital content that I am paying for. I have e-mailed customer service and they provide terrible responses (login with your username and password by clicking the settings icon - this is sent to me immediately after I just told them that I have logged in/out, reinstalled the app, and sent pictures of it all!!!). I STRONGLY recommend they fire or discontinue their contract with whomever developed this app and seek business with people who make things work. Very disappointed with this app as it is entirely useless to paying subscribers.
Doesn't Work 1/5
I can't sign in and I can't get anyone in tech support to help me or answer any questions. They happily took my $19.99 almost a year ago and I haven't been able to use it all. I think I should get a refund.
One star's not even worth the d*** thing 1/5
I forgot about the promo subscription last July but then I got membership card in my actual, physical, mail box this month(Nov). Reset the password and tried to log in but it keeps saying Authentication Failed. Went to support page stating those I mentioned above and selecting "iPad" with scroll down menu, the person responded to me asked the exact questions I just gave them the answer to in the first place (What's the error message and what type of tablet am I using)
I am a magazine subscriber it will not let me log in with the credentials I created on the NG website. Then when I try to use the link for magazine subscribers it wont do anything. This app needs serious work.
Family sharing - no 1/5
By white crow
The app description includes 'family sharing'. It does not have family sharing.
Can't sync subscription 1/5
At first I was skeptical of all the one stars. Then I tried syncing my subscription—no luck.
Then when I started reading on my iPhone, the articles didn't keep my place. Long reads reset to the top EVERY time I switched the app.
The app is not usable. Fingers crossed for an update!
Half-baked app 1/5
I got access to this app after buying a subscription through Apple News. The Apple News experience is much better.
First, the app needs to be updated to support the 12.9" iPad Pro. It looks terrible. Part of this would be to permit portrait use' my iPad screen is larger than a physical copy of National Geographic magazine.
Second, it is odd that digital subscriptions don't seem to give you access to the archives.
Update: The terrible app and lack of access to back issues within the app ended up being deal breakers, and I canceled my subscription.
By A. Guinness
Can't open it. Can't delete it. Very disappointing. Nat Geo: fire your app developer.
Forget about this app! Don't even try. 1/5
By Roberto las Weas
Login doesn't work, even though I carefully followed the online steps to create an account and received email confirmation indicating to download this app and log in.
I wonder who came up with the idea to label this as an "essential" app...
THE WORST 1/5
It does not even let me download my issues! FIX IT!!!!
Frustrating Experience 1/5
As always, the content provided by the people at Nat Geo is fantastic. However, the app is not as great.
First off, photos are not expandable. Secondly, my place is never saved when I read an article and leave the app halfway. I have learned to avoid closing the app for this reason, but it's still an issue because the same thing happens when I receive calls of any sort.
Really bummed it doesnt work on my computer
Can't access subscription 1/5
I can't access my subscription in the updated app. Subscribed through Apple years ago. First time I've been unable to restore my subscription and access past purchases. Please fix.
LATEST UPDATE WILL NOT INSTALL ON MY IPAD AIR!!! 1/5
This latest update will not install on my IPAD AIR (using IOS 9.3.5). When will this serious flaw be fixed?
Can't delete off ipad 1/5
By The Bear00
I updated the app and it has created an icon/app that I can not delete off of my ipad.
Beware before you update to the latest version!!!
No longer works 1/5
I've been reading my print editions for a while. I decided to use the digital version today since I'll be going out and nothing loads on my iPad. No library. NOTHING.