Jigsaw Puzzle no longer loads 4/5
Can you please fix the daily Jigsaw Puzzle. It has stopped loading when I use the app in my IPAD
This app does not appear to work on iPad. I became a paid subscriber and was never able to access content through this app without being charged a $4.99 fee. Despite repeated requests, I only received unhelpful automated responses. After a month of having zero access to digital content I gave up asking for assistance and canceled my subscription.
Stop reloading at the top of the article! 2/5
If you navigate out of the app and return, it puts you back at the top of the article. So frustrating to lose your space and have to scroll down to find it again
Good for Digital Read - Puzzles stopped Working 3/5
Subscription setup took a phone call and 15min conversation to get the Digital Version working.
The very next month The Puzzle Games were removed found them on the website but only working through Flash I guess.
3 stars cause the magazine works
I’m a person who likes to see some advertisements in what I read, Nat Geo Digital Versions I have yet to see an advertisement in the digital version.
Deserves Negative Stars 1/5
I read other reviews that said that this wasn’t going to work and I thought somehow that I would be different. Not so. This app does not work... Set up an account online or through the app and you get "authentication failed" every single time... instantly deleted.
Doesn’t hold place when app goes to background 2/5
It is quite frustrating to have to scroll back to your place when reading articles and the phone goes to sleep or app is sent to the background.
Resolved issues that AFFECTED usage 5/5
Intuitive interface and can return to main library after viewing an issue. Just need to fix typo!
No portrait mode? 3/5
3 stars until it supports portrait mode. What good is it reading a magazine page sideways?
Logging In is Impossible 1/5
By Wanting God
I am a subscriber for 15 years and I was supposed to have a free digital online subscription. I created an account but when logging in afterwards, it would say “authentication failed”. Re-entered credentials on “create account” page multiple times successfully but it would say the same thing. What a waste of effort and time!!! Useless app.
Can not get subscription to work 1/5
We can not get the subscription to work. Got 1 issue. Iphone shows subscription is active. But the app does not take iTune account. We called Nat Geo and they said it is apple issue. Now we are stuck with a self renewing subscription that i can not cancel since i can not get into the account.
By The Winter Flame
I signed up for a 1 month subscription which only then gave me access to buy the magazine. I thought with the "1-month subscription" meant I would be getting the magazine free that month. But no, you don't get anything actually. I see no point in it. What a joke. If you're going to subscribe to this magazine, just do it in print through their website. Even then I would only rate the mag 3 stars, it went downhill in 2015...
Subscription doesn't work, content is great 1/5
By iPhone Chief
I bought the monthly subscription after it said that would allow me to access archives. iTunes asked to share my email so I could use this with my subscription. When I found I couldn't access archives and my email was useless on the web site, I contacted National Geographic support and told them all of this only to be told:
"We are sorry to hear that you are having problems with your digital subscription. Because you have purchased your digital subscription through iTunes, you will need to contact iTunes with your request. We do not have access to digital account information for subscriptions purchased through iTunes. ..."
I don't want to cancel my subscription because I want to support great content but I feel like I was lied to. iTunes has nothing to do with the national geographic website and they don't provide technical support for apps. It's funny, because if I got the dead tree edition instead of an electronic subscription, this wouldn't be an issue.
And really, the icing on the cake for this is that I got most of my Nat Geo news in Apple News and my subscription hasn't changed how much conent is or isn't available in Apple News. I've basically been paying monthly for a few months to get copy and paste email response and send money to National Geographic. I just thought I should support National Geographic and get access to the archive. I'm very disappointed and unsure if I should try contacting support again or request my money back since I didn't receive anything different for my money but a careless tech support email.
Why won’t it let me submit my email so this app will work 1/5
By ATL 2004
In the news app when I bought the subscription it offered me to give National Geographic my email so it could keep track of my account and I could use the app without having to log in. I pressed no by accident how do get that request back so I can say yes? Until I get an answer this app is useless to me so I’m rating it one star!
Do not trust Apple News Subscriptions 1/5
Beware - they do not honor what you pay for on Apple News and cannot find your subscription when you cannot access NatGeo articles - it’s a scam
Needs UI update 2/5
The UI looks very antiquated and only for iPads. I can barely see what’s on the cover of every issue unless I open them!
Best app 5/5
السلام عليكم ورحمة الله
هذه المجلة من أفضل المنشورات العلمية والتثقيفية على مستوى العالم، في انتظار نسخة العربية التي تصدرها ابوظبي للإعلام
Good :) 4/5
But can still use some improvements
Thank you! 5/5
Update fixed an issue where once you were viewing an issue, you couldn’t get back to the library. Called and reported a couple of times and now it has been fixed. Thank you.
Thanks for squashing bugs! 5/5
This app has been updated and it back to working order!
I would love to see he ability to highlight and make notes in a future release.
No more library 1/5
New release only shows latest edition.
Please fix this.
No way back to the the library!?!? 2/5
Currently, the is no way to get back to the library from a certain magazine, even force closing the app takes me back to the last app I opened. Also I noticed the they haven’t updated the app in a year so they must not really care about it anymore...
No way back..... 1/5
My sentiments are the same as the previous. Once you open a magazine you are stuck in it. There is no way back to the library other than deleting the app and reinstalling it.
Stuck, no way to go back 1/5
Doesn’t give me an option to go back to the menu, or select other issues. I’m stuck in the same issue. This wasn’t the case a few months back. Same situation as the other individual who posted on 10/4
I bought a subscription for NatGeo magazine and when I open the APP it won’t let me read anything without buying the individual magazine. When I try to log in it tells me there’s no record of my email. But they had no problem sending my billing invoice to my email. Funny how that works. I cancelled my subscription. Don’t bother.
App does not have back button 1/5
By Airtel User
The new app update does not have back buttons on iphone to go back and see previous issues. As a result i cannot navigate to the previous issue . please fix this issue
Bug after iOS 11 update 1/5
I can’t get back to the library! Please fix!
App needs update for iPhone 7/7 plus 2/5
Everything that Nawroth74 says in the one-star review is true. I suspect the problem may have occurred following iOS recent update. The matter is extremely frustrating for those of us who count on catching up on our reading while flying or accompanying a friend during a hospital in-patient stay. I typically read/re-read 3-4 issues while traveling. The only time I can see the “old” menu is when a new month’s digital edition is available, but when I download it, and everything but the downloaded edition disappears. Unacceptable!
Does not work with iOS 11 1/5
I hope this app will be fixed. It used to work well, but malfunctions on iPhone 7 with iOS 11. Problem has been reported.
Current App Version Not Working 1/5
By Avid Runner/Cyclist
The latest version released for the app no longer allows you to navigate back to the Library. There is no way to exit the currently open edition of National Geographic or the newest edition if you get prompted to download the current month. This is a bug that needs to be fixed.
Need Fix 1/5
By Ashraf. 12
Its open to the last issue. There is no way to go to library.
I paid to read this magazine 1/5
Can’t go back to other issues and stuck
Great content but messy app 2/5
Used to be great but ever since last issue I haven’t been able to get back to the main screen to switch between magazines
Archive/back button 1/5
Even though I have a print and digital subscription which includes Nat Geo Plus, I can’t access all of the monthly editions as I’m able to online.
I also can’t use the back button to get back to the list of monthly editions once I’ve opened one of them. So I tried to close the app entirely, even in the background, but when I reopen it, that edition is still open and the back button is still greyed out.
Use to be good ..smh 1/5
There is no way to get back to your library without deleting the app and starting over ... please fix this ASAP !
THE WORST 1/5
It does not even let me download my issues and keeps giving me error S. I emailed the months ago and tweeted them. Their email response was useless and have not replied to my tweet. I think I am sadly going to cancel my subscription.
Abysmal, no way to change months 1/5
Seriously? Was this even tested before it sent to the AppStore?
It use to work great 1/5
After the most recent iPhone update I can’t navigate from the magazine back to my magazine library.
Reverse evolution! 1/5
Used to work very well. Since last update can’t go back to prior issues nor to settings. Someone ruined this app and no one cares enough to fix it. If Darwin was right, this is one is not surviving.
Non functioning 1/5
I opened an issue and now can’t get back to my library. What a complete waste of money. Don’t get this app.
Signing in on iPad 2/5
By The Real RJ Smith
I have been trying to sign in on my iPad Pro for the last hour. I am able to sign in and sign out that said there are no proms on the screen to take me to my old issues or anything. I’m telling you this is not a very easy app to operate.
RJ Age 16
Where is my library?? And why doesn't it save my place?
No way to exit current issue and return to library
App needs updating 1/5
I mostly read the magazine on my iPhone and with the new iOS 11 the app is essentially useless. I may have to delete my membership if I can’t read the issues that I have paid for with my subscription. Pleas fix the issue navigation soon. I have to reload the app every time I want to switch issues.
Can’t get back 1/5
By Former Bronc
After I updated my phone I haven’t been able to get back to the issue selection page. Could you please patch this problem with your next update?
iPhone version of the app is useless. 1/5
I usually use the iPad version of the app and it is fantastic. However, I needed to get my Nat Geo fix while my wife was out of town with the iPad so I just downloaded the iPhone version of the app and read the September issue. When I went to go to my library to start the October issue, I found there is no way for me to get back to the library from within the issue. I tried swiping up, down, left right, I clicked on all the things to click and there appears to be no way back. Could you please fix this omission the next time you update the app for iPhone. As it is now the iPhone app is functionally incomplete and pretty well useless. To read more than one issue, I had to delete the entire app and re-download it so that I could actually get to the library and switch issues. Totally frustrating and what a complete waste of my time. I sent this message to N GM’s customer service got an automated reply that was very generic and bland. Very doubtful that this will be fixed. :-(
Bad App - can’t login 1/5
I can’t login the App although I’ve tried several ways (including changing my password many times).
I can login normally in the web site however this App can’t recognize my credentials
No support was able to fix this abnormality.
Can’t get back to list of issues 2/5
I tried you app support page but there is no contact info...well, there is a lot but no app support email. With the new iOS update, I can’t get back to the list of issues even after rebooting the app a few times
The app needs updating! 3/5
The app UI needs to be updated seriously..
Can't download past editions 1/5
By Lucas Ohara
Please fix app as I can’t access past editions anymore.
iOS 11 support??? 1/5
I can’t go back to my library of previous issues, I’m stuck in the October issue. Seems like it could be a iOS 11 problem. Other than that it seems to work fine.