Unable to log on and access my account for last two day? Please fix immediately
To mucho problem the last 3 week ago... 3/5
It is always the same, on Fridays it never works when one needs it to deposit the check. fix that already please, it's a lack of respect for customers.
Would love to have an upgrade to make this app compatible for those with the iPhone X
IPHONE X COMPATIBILTY 1/5
Please please please - I have wrote this review five times now - UPDATE FOR IPHONE X COMPATIBILTY + FACE ID. The necessary components developers needed to get their apps ready for iPhone X have been out for a ridiculous amount of time now. There is ZERO reason that months past the the launch and sale that the app has yet to be optimized.
Please contact DSD 2/5
I normally don’t have too many issues with the app, but the last few weeks I have been unable to open the app to get to the login screen (using iPhoneX). Please fix this. And I think you, the developer, should contact the digital service department and let them know the issues going on!
Lately it’s been horrible 1/5
This app used to work perfectly but lately it times out so much that I can’t even complete a transaction on the first try. It takes several times before it finally works and something that should take a few seconds ends up taking 15 minutes. It would be quicker to drive to a location. I really hope it gets back to the way it was because this is not ideal.
Really and truly disappointed in how long you all waited to update and fix many issues with this app. Number one with me is no iPhone X support. The second being 3D Touch on the app wont even give me sneak peak of my balances I always have to open the app. You all have disappointed me. usaa has done this better.
Still no iPhone X support. It’s been over two months since the release of this iPhone. Still no support for it.
iPhone X? 4/5
Just needs support for the iPhone X and I’ll be even happier!
IPhone X support? 3/5
App needs updating for facial recognition.
Need to have app lock immediately when switching and prompt for authentication immediately when returning.
Would like to have ability to view checks.
Other than that, app is good.
Won’t let me log in on iPhone X 1/5
By ALEXANDER K TICKLE
Worked fine on my 6S and my iPad mini 2 but won’t recognize my password on the X. Even changed password twice and still nothing!!
I've waited a month and still no update!!! I'm afraid I'm going to overdraw my account because I can't check my balance from my phone!!!
Works great! 5/5
Love this app, everything works. The user interface is crisp and clean. No lag, and navy fed products rock!
Love app!! Needs IPhone X 5/5
I love the app! I have two main things need support for Face ID and iPhone X. Please fix the widget part of the app. Information is constantly wrong and doesn’t update.
Begging for iPhone X support 5/5
Like a traditional bank, this app does everything I need it to. Yet this app reflects my traditional Navy federal bank in the lack of visual empathy it has, failing to equate the meaning of L-O-V-E. In other words.. iPhone X for 5 stars
App must’ve been developed, administered, and modded by a high school kid- transfers doesn’t work, app is not intuitive
I love the app 4/5
I love the app because it has everything you need to use and it’s very simple, the only issue is that it’s not optimized for the iPhone X. I’ve been looking for an update for 2 months now and still nothing.
iPhone X support 5/5
Please support iPhone X.
Love the bank, hate the app! 1/5
Let me get started with I absolutely love Navy Federal, but there application, and online needs some major work. One big thing I need to be able to do is check my account balances, and I feel as if its always down when I need to check it. I know you can always call but its not convenient considering you have to enter all your information, press the prompts, and wait. I never have any issues with chase, citi, capital one, or american express. Its 2018 where everyone has a smartphone, and they need a application that is reliable, not one that is always having server issues, or wont load. Everything else is perfect but they need to invest some time and money into their application.
Love Navy Federal. App is spotty 3/5
I love Navy Federal as my primary account. But the app is very iffy and doesn’t work all the time.
Bad update 1/5
Was forced to update the app. Now I can no longer log in with my PIN, but instead I have to enter my entire username and password every time. Says some crap about fingerprint scanning, which is not an option for me. Just a big step backwards, really not appreciated.
Update your app! 1/5
By Travis M..
Months later, the app is still not updated for iPhone X. Constantly is down for maintenance but nothing changes.
Have a back up 2/5
The app works great when it will open, but at least once a week it’s unable to connect to my accounts. It’s very inconvenient as you open the app because you have a banking need that isn’t being met. With the lack of branches to actually go to it can really be a hassle. I’ll most likely be moving my finances to USAA.
Very useful 3/5
I love this app, everything is easy to do. The only thing is there seems to always be a glitch with navy federal and sometimes it won’t let you log into your account.
Good but annoying 2/5
By That one yam
I get paid earlier using this bank but the touch ID is always temporarily unavailable and it's really inconvenient, if I wasn't military and wanted my pay early I would definitely stick with my home town bank's app all features always ran smoothly and balances were just as accurate
Perfect for my busy life 5/5
By Bella Navy
I live overseas and admit my frustration with secure websites esp when dealing with banks. Well, not anymore. I have now an iphone 7s that made my life easier. The NFCU is simple and functional: I transfer money, pay a bill in seconds with my fingerprint verification instead of login info and password- so frustrating esp in public places. The only suggestion I have is to have as part of the app the possibility of wiring money from overseas without incurring international phone calls.
Just got app 1/5
I just downloaded the App and it will not allow me to sign in with my already created account. So, upon this, I decided to create a new one to which the response was that my email was incorrect in formatting. So, I used another email address, also incorrect formatting. However, it was correct. So, needless to say, I can not use the App at all and the other 1 star reviews have shown true to me. Please fix this issue, and the other issues already addressed. Updating an App is pointless if it's unusable.
Best Bank Ever.!!! 5/5
Thank you for doing such a great job. I’m sticking with this bank as long as they continue to BE the best bank ever.!!!
Fave recognition 5/5
The app is way better than a lot of banking app and the balance shown is accurate. FaceID for newer phones would be ideal to integrate along with touch id and pin code. Make it happen Navy Fed!
Thanks for helping me on figuring out my face id problem.
New update 1/5
I hope they did fix the bugs! I had to have 2 accounts closed due to my account getting hacked!
Navy Federal App Rocks 5/5
I have used banking apps from other institutions. The Navy Federal app is one of the bests. Easy to understand information and layout.
Force update 2/5
By Need a new version
Like many apps, devices, and programs forcing an update will likely force us to buy new phones or products to run the new software. I am quite happy with my iPhone 5s but with each new "FORCE" update it slows down and will eventually not run iOS 12,13, 14 or whatever. Apple will have to decide if they can afford to make "LITE" versions to run on older devices and iOS software. For now updating just adds to the too many features I don't care about.
iPhone X!! 5/5
It’s a great but, need iPhone X update!
Hate when you go on to check your balance you have to go to the App Store and do the update before you can log on..... wouldn't be so bad if you had plenty of time to wait ... or didn't have to do it 2 or 3 times before it finally works!!!!
Business copy of app or quick login switching 5/5
Love the app so much I’d like a second copy of it available on the App Store. I have both personal and business accounts. It would be nice to have sign-in credentials saved for both accounts in some manner.
Great app and bank 5/5
Just need the iPhone X update!
Still waiting for iPhone X update 2/5
App is great and all but, I can’t stand the extra notches on the iPhone X screen. It’s a real eyesore. Please fix!
The new "helpful" blue floating menu is awful! 3/5
By Miller review
I used this app a lot, but I feel like the more they update it to be helpful, the worse it gets. I did enjoy the witty "move along move along" comment about the recent update, but I HATE the little blue menu icon that is right smack in the middle of the screen. Is there any way to revert to an older version of the app? Please help!
Navy Federal Credit Union 5/5
I’ve found this Credit Union to fit my needs & find no reason to have any other accounts. I’m a Veteran who loves anything to do with the Armed Forces.
Needs Face ID 5/5
Great app and very beneficial. It’s a bit of a hassle signing in from the iPhone X unfortunately.
Face ID Support? 3/5
Please update with Face ID support for iPhone X.
Widget not working 1/5
Please fix widget from stating “unable to load” and I will rightfully rate NFCU the 5 stars it deserves.
i’ve tried signing up for an online account. every time i do, it says error. i’m not sure what is wrong, it won’t tell me.
Good but not great 2/5
I love this bank. However, their app not so much. I have a hard time navigating through the different menus because of the tiny font. I just wish the words were bigger and more easier to read. Also, the “Sneak Peek” feature is awesome but I have many a time accidentally hit the window rather than the refresh button because they made it so tiny! It forces me back to the app to sign-in which is a waste of time when I could’ve seen the my total in the first place. Please make the little refresh button bigger!!
As of 6 months in... 5/5
By Ardra Maddox
By TV go app is better
Love the app. Please update for iPhone X!
Used to work now constantly crashes no update 1/5
POS app. Try to review my credit card transactions and every time I try to scroll, it crashes. Where's the update??? Things like this make me consider switching banks since all my transactions are through the app. Fire your developers.
“We’re Sorry” 1/5
Honestly what’s the point if the app never works. A good 90% of the time I try opening the app it’s under some type of maintenance and I get the “we’re sorry” screen. I thought it would be convenient but so far it’s just taking up space I’m surprised when it actually works
This app does not reflect my account. 1/5
It take a week or so to update. I find it better just to call just because it’s more on point with my transactions and deposits. The only reason this app for navy federal is not getting a 1 is that there is only one thing I use it for because it don’t show what I have in my account. At times it kick me off randomly or shows negative in my account. I just want to use this app to manage my checking account and know how much I really have.
Frustrating app! 1/5
By Ray Bj
Every time it updates it self I always have trouble logging into it !
Passwords and username should both be the same for online and app!