FACE ID?????? 5/5
Ok now NFCU you’re slacking, all my other credit and bank accounts use Face ID with the new iPhoneX except the one and only Navy federal, what’s really going on? Please add Face ID with your next update, if u ask me, it should’ve been added with the last one, considering that the phone came out last week. I used to love this app with my Touch ID phone, as of now this app is useless to me.
Face ID is working now, and I actually like it better than Touch ID.
Where is the iPhone X update??? 3/5
Please update for iPhone X ASAP! I feel like I’m using an iPhone 4 again when I use the NFCU app on my iPhone X.
Not really sure what calling Your Support department is going to do. Did you even read my review? Your app is not updated to support the iPhone X. The screen is cut off at the top and bottom and it looks bad. Please fix this. I don’t need to call Your Support department for this.
Where’s the facial recognition update? 3/5
I own the iPhone X my husband received the compatible update for the facial ID but I haven’t, I still have to enter pin why is that?
Does Everything & More 5/5
Switched from Chase Bank of 5 years and this app is leaps and bounds better then Chase Mobile App. Not sure why people are scoring the app so low for minor issues but "that's none of my business."
I have noticed some negative reviews are about things that haven't been removed but changed so not in same location per before. *like graph function and budget information.
- You can literally do everything on the app that you can do on the computer
- You can see graph function of what you're spending and how it affects your daily balance/ budget
- Clean GUI
- No iPhone X Support
- No Face ID Support
- I personally don't like the "home" feature and would rather a simple login right when I open the app. But that is personal preference not something to rank an app poorly from.
Face ID 4/5
When will Face ID be added for logging in?
Please Update for iPhone X 3/5
Please make an update to allow sign in with Face ID for iPhone X. Was a pretty good app until Apple did away with Touch ID.
Totally Broken App!!!!!! 1/5
By Worthless & Shameful
Please do us all a favor. Fire your entire tech team, then go to USAA and contract their folks so that you can get this right. I’m new to NFCU. Each time I call NFCU and speak to an MSR (they are great by the way), they always direct me to the mobile app before we hang up. Sure, it can’t be that difficult, right? Wrong!!!! I downloaded the mobile app from the App Store and have attempted to log in after creating a userid and password, followed by a series of security questions. I’ve done this 14 times (I counted) over the past 4 days. Each time I get an error message, something to the effect of “we’re experiencing a problem, please try again later”. From reading some of the previous reviews, I shouldn’t be too surprised. Are these problems being addressed? Anyone paying attention? Hello???
No iPhone X support 4/5
No support for Face ID on the iPhone X
Face ID 👎 2/5
The clumsiest implementation of Face ID of all my apps.
iPhone X 1/5
Please update for iPhone X and Face ID optimization!!
Great app- Face ID?! 4/5
I like the app, it works well, but where’s Face ID?
Also, seriously, when I search for a location at tap on the address link how does this not open Apple Maps or Google maps so I can actually get turn-by-turn directions?! If I’m searching for a location, I obviously don’t know where it is & could use directions!
App works ok but there are some annoyances.
1. I hate having to log back in when I update the app. I set up touch ID so I don’t have to remember my password, yet when I need the app I don’t have it after an update.
2. Asks me to create security questions and won’t let me proceed until I do. There needs to be an option to skip past this. When I need to look at something or conduct a transaction I shouldn’t be stopped dead in the water to be asked this crap.
Touch ID Not Working To Sign In 2/5
Touch ID Not Working To Sign In.
Would like the ability to be able to check our messages on the app. Besides that this is the best app out there!
The easy access password doesn’t work 2/5
Everytime I open the app the easy access password says it’s unavailable and then requires me to put in all my information to sign in and I tried redownloading the app but it didn’t fix it
Still no support for the IPhone X. Kinda ridiculous this is a MAJOR company, get with it NFCU!
The app has great features. But crashes WAY too much, as well as "unexpected errors" causing me to not be able to log into my account for sometimes days! And to top it off once I've put an "incorrect password" in twice (actually correct password) it locks my account for 12 hours and even Navy fed itself can't unlock it. Fix this F****** app, it used to be something good, but not anymore!
Not working 1/5
Version 5.11 doesn’t work on iOS 11.1 or iPhone X. Endless spinning on the signing you in pop up. Fix your app please.
Can’t log in 1/5
Got a new phone (iPhone X) downloaded app and can’t log in. Worked fine on my old phone and it works fine on my wife’s phone (iPhone 7).
Widget problem 2/5
After being excited about the widget I can’t get it to work at all. I’ve reinstalled, updated and cycles the enable button several times. What is the solution?
A solid app with few issues, but... 5/5
I hope that iPhone X update is rolling out soon!
I'm totally satisfied otherwise!
I don’t really know what the point of having the widget available if it’s going to constantly be behind. When I look at it it’ll be updated last like 2-3 days prior and then I try to refresh and it’s encountered an error or whatever. Pretty frustrating.
App not working 1/5
Cannot log in since the last update
Fingerprint stop working 2/5
I hate how I have to keep putting in my pass key & password now. I do too much w| my Navy Federal account to keep having to manually log in! The fingerprint made it much easier! BRING IT BACK!
No Issues ... 5/5
By navyFed for Life
Really not sure what all the negative reviews are about ... maybe I’m lucky?? Only once in a while have I had issues ... this ap works as promised and is an invaluable tool for me as the “CFO” of my household!!
App always down 1/5
Never works. Always have to delete and redownload. Very frustrating.
Horrible App 1/5
This banking app routinely results in rejected e-deposits. NFCU offers no reason for the recurring rejection of deposits. No such problem is encountered with other banking apps I use. Navy Federal doesn’t seem equipped to reliably support mobile banking.
Waste of space on phone 1/5
Update: still no response from the devs. I tried deleting and reloading the app - no luck. It’s just wonderful having a bank you can’t access on-the-go. I just switched to Navy Federal from USAA, and now I’m being forced to go back to USAA because I can’t access my NFCU account from the app. It only took a few days to lose me as a customer. Get it together, Navy Fed!
Original post: Why bother having an app if it won’t work while you’re on your cell network? I’ve tried deleting/downloading the app and all I get is a message saying I need to be connected to WiFi for access. So much for checking my accounts on the go... crap, horrible app. Avoid the wasted effort.
I have used this app for awhile but the recent updates have left it with multiple glitches, I can’t even log in anymore
Not so convenient... 3/5
I often find myself having to delete the app and then downloading it again just to log in. There have been too many occasions where I’m trying to access my account information by signing into the app, but I receive an error message saying that I’m unable to log in at the time. It’s a total inconvenience.
Widget doesn’t work. 2/5
Love the bank but not so much the App. Widget hasn’t worked since 5 minutes after it was installed.
The app is really good. 4/5
By Le tumble machine
Small issue; whenever I go to view the financial calendar the app closes out on me. Is there a fix in the works?
Doesn’t work 1/5
I have redownloaded the app multiple times and followed the online instructions to link the account but it does not work in app. I have been able to go online through the official internet use but I am unable to get on through the app. Would love some feedback.
USER FRIENDLY 5/5
The new features of NFCU website & mobile banking is so easy and fun to use. What you need and use is at your fingertips. But PLEASE visit their banks for that personal touch to your accounts and make you feel like family!
Will not recognize Touch ID 2/5
It’s very irritating to hv to type in my log in info when I should be able to use my Touch ID as I used to. Can you all please fix this issue??!!
I’ve have had Navy Fed App for almost 4 years. I’ve enjoyed the app up until this year. The continuous mandatory updates have become quite a nuisance (especially when you just click the app to check your account balance). If you don’t upgrade its forces you to use Safari/Google, type in NF website, then login and so and so on, quite time consuming. When you just needed to check your account balance! Please stop the continuous updates once a year is fine.
Apple Watch App 4/5
Overall the app is good, this is my main bank so I’m able to do all that’s necessary. Now all you need to do is get a Apple Watch App just like USAA does. I feel that Navy Fed is a better bank and should have that capability with the way the Apple Watch is developed.
Good app 5/5
Try adding a money tracker showing where we spend the most
Super easy to use! 5/5
I’ve been a Bank of America customer for 18 years as well as an app user and my first day using the app and live customer service (Kelly) was phenomenal! App is user friendly!
New update won't allow me to log in 2/5
App inaccessible since latest update. Kicks me out when trying to sign in.
It's not a log in issue. It's the app
Not the USAA app, but it works... 2/5
I use the deposit feature quite a bit, I have to submit the check multiple times to get the check accepted. When you take the images, many times, you’ll get an error after saying the quality of the image is not sufficient. I am a professional (full time)photographer and using a iPhone 6. Laid on a black surface and perfect lighting you’ll still get the error. If you pass that part of it be prepared to get an email that you’ll have to resubmit the check again. It’s a hassle.
The other thing is when you pay your monthly mortgage you are unable to see the amount due for that month. You’ll need to submit something (any dollar amount) and then it will pop up saying that the transfer has to be for X amount. You’ll then have to resubmit the transfer for X amount to pay it.
Good App 4/5
I love the convenience of quickly accessing my information on the app. However, it would be nice if they created a way that you can verify, sync, and activate your Apple Watch to use with My Wallet app. without the need to contact NFCU itself
I hate this app 1/5
This app is a waste... I always have to put in my paste word and username eventhough I requested to sign in with finger print and pin. The app always freezes. I swear this is the worst app ever.
Ditto Any Post About Being The Worst Mobile App 1/5
ZERO STARS - ALL DAY!!
DITTO - EVERY POST WITH NEGATIVE COMMENTS!!
One of the worst mobile app Out considering we’re in 2017.
Touch ID compatibility never works with iPhone.
Username and password constantly not recognized.
Mobile Deposits - Is that actually a feature?
Transfer Funds - If I’m moving Cash from one account to the next at least M-F before 2 one would think that transaction would reflect.
Widgets - Who needs this when the basic features don’t even work.
Suggestion - Consult with High and Middle School students taking advance studies in computer systems, technology, and Robotics. I give them one week and they App would could 5 STARS.🖐
Problem with Mobile Deposits 3/5
Loved it, then I updated and now there is an issue with mobile deposits. Your App Support link on this page does not give an opportunity to ask for help. Please fix.
Does the job 5/5
By Mr Cush 5
It's reliable. I've been using this app for over a year and have experienced ZERO problems.
App start working. IPhone 6 1/5
Every since I updated my iPhone 6 the app stopped working. Tried downloading it again but no luck.
Notifications does not work 1/5
The notification of usage function has not worked in over 2 months. Trouble tickets and phone calls to NF can not resolve it. They keep promising to call me back but they never do.
I love this app! The only thing I wish Navy Fed would provide is a business account app. I don’t like having to completely log out of my personal account and re-type my business account information on the same app. I would love to be able to have two separate apps to avoid inputting my access number over and over again.
one issue 4/5
thanks for fixing the past issue. however there's another. in the app, past due balances do not reflect payments made. i wish i could attach photos. i call your representatives and they assured me the payment was made, and to look online as well as call to confirm. online and over the phone match, but the app still shows current balance due.
Not working 1/5
Updated to latest iOS
Updated Navy Fed app
Trying to log into my account, keeps telling me I need to update my app.
Fix it soon, please!