Downloaded the app and opened it, a pop up opened and said it requires an update, clicked on the pop up and it takes me to the app I just downloaded.
Fine, when it's working 1/5
App does not seem to be working well, will not allow me to access my account ... keeps freezing
Latest upgrade is a dud 4/5
By RV parking
I do not see an iOS upgrade available and cannot access my accounts. Why schedule an upgrade just before a long holiday, and making it a requirement to upgrade. Your policy and denial of service just made this customer with mucho dinero in your institution rather unhappy. I no longer trust I have an ability to manage my accounts with this app. Learn from this mistake, allow at least a grace period. And, I do NOT want an app that does not require me to sign in.
where's my inbox 3/5
By Mr. Dublin
the app won't let you see your messages and when I went to the webpage it won't let me bypass the download the app screen. I guess I'll need to use a computer. on the other han, I've been using it for 4 years and this is my first complaint
App popped up a warning stating I couldn't continue until I "upgraded"... tried to update, kicked me back to blue screen with "upgrade" instruction.... back and forth back and forth... eventually deleted the app, tried to re download from the cloud and now the little circle keeps spinning but won't let it download.
Now what do I do?
Reliable and convenient 5/5
Love this app. Let's me quickly check my account on the go.
Don't like it at all 1/5
Quick sign on will not work due to difficulties. And I have to sign on miltiple times just to view my account. Highly disappointed.
This app is now ruined 2/5
It was perfect 5 star before. now I cannot even log into my account anywhere to look at my statements this is ridiculous
Works for me! 5/5
Does what I need it to. Nice app.
fingerprint sign-on? 1/5
Required upgrade? You've got to be off your trolleys. Who in his right mind would link access to his bank account to his fingerprint on a mobile device.
Especially since normal web access to your services is flakey at best (have not been able to log on for months since your system does not comprehend that i do not have an email addy).
Whats new with the update 5/5
Quit freaking updating the app, or at least QUIT FORCING US TO UPGRADE!!!!
THIS APP NEVER WORKS! 1/5
It refuses to sign in with password and fingerprint! Called repeatedly only to be told there's no problem with it. I'm thinking about switching banks!
Great app 4/5
Use it often
Great functional app! 5/5
The app works great and haven't had any issues with it. Can quickly login to view my accounts and has a handy ATM location finder. For those complaining about the new sneak peak feature, you can disable that in the settings.
10 + years 5/5
Thx for being the best and offering 5 star service
Love the app 5/5
Nice tap and I love how I can see my balance and pay off my credit card!
Sneak Peek is OPTIONAL 5/5
For all of you who are freaking out and don't know how to utilise an app properly, check the settings. In the "Sign In" menu of the "Settings" tab, you'll QUICKLY discover that Sneak Peek can be easily disabled with the toggle of a switch. SHOCK AMD AMAZEMENT! NFCU gives you this option should you choose to use it, but would never make it a requirement. Research before you throw shade.
Jan. 2017 1/5
This app has been getting worse and worse with time. I used to love it, but over the past month I cannot log in AT ALL due to "difficulties" (according to a message that pops up anytime I try to open the app). Instead I get a message that will say to "Try again later." I am very unhappy.
I love this bank, so much! Been with them for almost 17 wonderful years now and still going really strong. I highly recommend it to everyone. Peace & God bless. 😃🙌🏽✝️💯🔥🎉
Great bank and app to match 5/5
Really enjoy seeing all my accounts easily accessed.
Love easy access 4/5
Needs car buying service and some other things.
Awesome app and bank!
Balances without signing in is ridiculous 1/5
By Marion or Andrew
I love Navy Federal as a credit union, but the latest app update was a terrible decision.
Creating functionality to show account balances without needing to sign in is a solution for a problem that doesn't exist.
It's so easy (and secure) to use TouchID to log in that it makes absolutely zero sense for you to display my account balances without first verifying my identity via TouchID or password.
Roll back this update and start thinking about security like you're a bank, since, you know... you're a bank.
Good app 5/5
By Dark Witch Forever
No walking in the bank to cash or deposit checks. Save gas on driving to bank.
Great app! 5/5
I really like NFCU continuous improvement efforts to make mobile banking secure and user friendly. Never stop the voice of the customer. Thank you!
0 stars 1/5
This new update is ridiculous. Whats so hard about using your finger to sign in??????
Amazing App 5/5
Love the Credit Union. Love the App.
Awesome app! 5/5
Sneak peak can be disabled and needs to be setup to function. For all of those freaking about - calm down!!!!! This app remains the best on the market!
Doesn't work now 1/5
Won't sign in or work now for my access. Used to be a 4ish star app
Won't even let me sign in. It says unexpected error with app.
Terrible App 1/5
Ever since the last update, I can't log into my account with my fingerprint or my code. I basically have a useless bank app in which I can't view any of my information. What's he point of having an app that doesn't function. Any other iPhone users having this issue?
This current update don't work keeps crashing please fix. Also I agree I don't see any advantage to sneak peek. Takes just as long to sign in.
No logging in 1/5
Cannot log in to use the app since the new update rolled out. Terrible. I would give 0 stars for a review it it were possible to give a 0 star rating.
Won't open 1/5
By Little Wheel Roadie
Very frustrating to not be able to get past the NFCU blue screen. Doesn't work at all. Even deleted and downloaded it fresh, no joy!:-(
Cannot log in and it crashes 1/5
This new update is a real bummer right now. Cannot log in. Finger print scanner keeps glitching and can't even use regular log in. It also keeps crashing. PLEASE FIX THIS!!!
New update 2/5
Why is this even a thing?! Checking balance without signing in? You might as well send out statements without envelopes. For a credit union trying to prevent fraud.. this doesn't make me feel like my accounts are safe. Just work on an efficient app, not something new that no one needs.
Navy fed app 1/5
This app has had several issues for awhile now that seem to never get resolved. The fingerprint scanner doesn't work properly. Logging in normally doesn't work properly, and even with this new update everything still doesn't work properly. All of my other banking apps work just fine expect this one. Get onboard guys!
This new rev 1/5
DOESNT OPEN, locked in splash screen.
Update 1/6/17-Really? Make it easier to steal your money?!? 3/5
I truly love the NFCU app. So easy to do my banking. I try to read the updates before loading. Why would anyone want to make it so that you don't have to sign into your account? These are mobile devices, people! Easily lost. Understanding that hackers can break into your iphone, why make anything that has to do with our money any easier for them? What is so difficult about using a finger to sign in? There was no way to make sure it was optional, so no update for me until I can find out.
Why no log in??? 3/5
As a fraud victim, I think this change isn't for the best .
Navy fed 5/5
Navy Fed is the best credit union thus far. The app could be a lot better though.
App crashes 1/5
Whenever I try to make mobile check deposits my app crashes. It has taken me five attempts to get one check through at this point
Could be better 3/5
Sneak Peek is a very good concept, but in reality, it's just as fast to sign in and see all your accounts. To see the sneak peek through 3D Touch or while app is open, the full app needs to initialize. It's exactly the same time that takes to sign in with Touch ID and look at all your accounts. Sneak Peek needs to show your account balance as you 3D Touch the app icon, and go away as you let go. That's what most people would feel a sneak peek would mean.
Great app and great credit union 5/5
Love that the app is frequently updated. Does everything I need it to do and more.
I've had this app for several years and just recently it has become a hassle to log in. I have my password set with my thumb print and the 4 digit code. Now when I use either it says they are having issues and I have to input my password. When doing so it still won't allow me to log in unless I completely erase my access code and input it again. What is supposed to give me easy access has now giving me a huge headache and irritation. I've redownloaded the app and it has not fixed anything
Best banking 5/5
By El KikeLon
New iPhone 7 not compatible 2/5
I just upgraded my phone to the iPhone 7 and I can't get the NFCU app to down load. I have tried it several ways. Not a happy camper right now!!!
Puzzled by Reviews 5/5
By Left Angle
I've been using this app for some time now with multiple iPhones (5 & up) and iOS updates. Never has it failed me. Never has it crashed, hung up, or caused me grief. When I've called customer service, only one of four or five have been curt. The others I've wanted to flirt with (I'm over 70 so I get a pass on being politically incorrect).
Today I received a letter offering me to try their check cashing service via iPhone. I tried it, and it worked flawlessly.
My wife thinks the bad review writers don't know what the hell they're doing... I'm inclined to agree.