it won't even open! everything was fine until that update!
Request Improvement 3/5
I love NFCU, however, even the latest update still crashes, I can go online so that doesn't bother me a whole lot. But I I would like if you could come up with an Apple Watch App
Been using it for years with no problems, but seems a bit unstable with the last update.
Touch ID login doesn't work 2/5
App works fine for the most part, except the Touch ID feature for login does not work consistently. Only works once every blue moon. Inconvenient when I'm trying to check account balance quickly.
Well this is lovely 1/5
As of 3/25/17, the app still crashes on launch. I'm on an IPhone 5s. This is kinda an important app to have just not work
Won't open 1/5
I've given it a few days, turned off and on my phone, deleted and reinstalled the app, and it still crashes before I can even login. Given that this is for the armed services, a lot of us don't have access to an atm or bank or anything for long periods of time. This is an issue that needs to be fixed
The navy federal app was working just fine until I decided to update. Huge mistake, because now the app won't open.
Please test the app next time before releasing it.
Still crashes instantly. The app still doesn't open, even after the update!
Normally LOVE this app 4/5
But currently, it is unusable. It crashes every time I try to open it. I have been using the regular web site in the meantime, but the app made it so easy to *quickly* check my balances. I hope and pray that the app is fixed soon!!!
It's still crashing even after the latest update 😔
This is ridiculous 1/5
By Your uncles cousins baby mamma
Still crashes instantly, i also cant log in to your online web page. I got an email saying i can "reset my password myself", yet there is no instruction on how to do this. I haven't been able to check my bank account in a month. What are you guys doing?
App is horrible 1/5
By Billy billion
Crashes all the time worst banking app I've seen.
Big improvement 5/5
Login now works great (Touch ID on iPhone). Quick and easy access to acct info and services.
Bug in app 1/5
I redownloaded the app after Navy Federal said they have fixed the bug but I'm still have problems using the app. I know NFCU is not perfect but this is just terrible.
03/24/2017 and I still can't get in the app. 1/5
By Dark Quester
How am I suppose to stay on top of my finances if the app won't even let me check anything. Why did you have to break a good app. Please fix it before the month is up, some of us go back out to sea and we pay our bills through this app!
still crashing w/ apple pay 2/5
even with the latest update, it still crashes & messes up when you add your card to apple pay. such an inconvenience. i hope this fixed asap bc navy federal is such a good bank.
Multiple sign ins 4/5
By Let's make it better
I have a business account and a personal account. Let's make it easier to sign in from both. Give me an option before I'm asked to enter my password. You remember my username anyways. Just ask me which username I want use.
Love it! 5/5
NFCU has been improving this app constantly and it is paying off well! Love the app now! It has come a long way! Good job guys. Is an Apple Watch app coming soon?
Continues to crash constantly! 1/5
Very frustrating! Please get this fixed! Are you all testing this before you update?! Please fix!!!
What happened??? 2/5
This app has been good to me ever since i first downloaded it a few years ago.... But the past 2 or so weeks it has been acting up and crashing. I cant even use the app at all even if i delete and reinstall it...
Still crashes with new update 👎
No good can't login ,Screen gos blank!
Touch ID still not working. 1/5
I've got a non-jail broken iPhone 6 on iOS 10.2 and this app still won't enable Touch ID on my phone. At least USAA's mobile app lets you use Touch ID.
Incredibly long hold for regular deposits?? 2/5
Great online banking, but why does Cap1 bank enforce incredibly long holds on regular direct deposit payments??? This practice is extremely frustrating!!
Excellent Banking App 5/5
One of the best banking apps in term of ease of use
App works terrific still no apple wallet fix 3/5
The recent hot fix for the adding a card from Apple wallet, while doesn't crash the app, still brings up an "Experiencing technical difficulties" page and gets hard stuck there until you delete the card from the wallet. Hope for a fix soon!
Still crashing 1/5
You created this patch on 3/24/17 and it's still crashing! Are you guys testing if the app works?!
Fix the app 1/5
I'm so tired of typing my whole username and password just to check my balance. This is a huge nuisance and I'm annoyed by it. FIX THE APP!!!
This app has always been great to me but I can't open it, it will go to the navy federal screen and close. I've restarted my phone and deleted and re downloaded the app many times. It's been 2 days and today is payday and my credit card payment is due soon!
It works people! 3/5
I tried for a week to make this work. If you have your card on Apple Pay, remove it and the app works fine
Ditto all of the other comments on the issues with logging in. I've used this app for years and, when it works, it is great. This is highly disappointing. Something fell apart in the quality assurance/control processes for this rollout. Navy Federal - I'm a proud member and at the same time, this is foundational business and you need to ensure better QC.
Fix the f***ing app! 1/5
I'd give this negative stars if I could. I'm always on the go as I am in the military and my phone is usually the only way I can check my bank account. Would love if it at least let me sign it but it can't do that. Fix it.
There's a serious problem. 1/5
I've been using this app without issue for years. But this last update has rendered it useless.
I can't login without app crashing on 6s.
The update doesn't work 1/5
I Love the app before the latest update now I can't use it at all
WORST UPDATE EVER 1/5
Won't let me login. Always says technical difficulties. Used to work flawless and now the app is useless
Response from NFCU to fix 5/5
We have found the cause of this error being an issue within Apple Pay and trying to register a new card. To resolve this, please open the Wallet app on your phone, scroll to find the Navy Federal card that is in a status of 'Verification Pending,' tap the "i" icon on this card and then the "Remove Card" option. After completing this, it may be necessary to close out and reopen the Navy Federal app or delete and reinstall the app before you are able to log back in.
One star until it works 1/5
Used to love the app and it had everything I needed and more. It's been months since it has allowed me to sign in, and I know I have the right information since I can sign in fine on a computer. Fix the app!
Worst app ever 1/5
This app is the worst most unreliable banking app. It hardly ever lets you login. It always says technical error. I have thought about leaving this bank because of how awful the app is. Because I rely on a good banking app to do e deposits and other banking. It's just so frustrating. Seriously get it together.
Won't even open to the login page without crashing.
I CANT SIGN IN 1/5
By Irritated Navy Fed customer
I've been thoroughly irritated with this apps new update. I can not sign in at all, i put in my information and the screen turns white with a loading sign and takes me back to the home page. I even tried restarting my phone 3 times, and re-downloaded the app twice. WORTHLESS. THEY NEED TO FIX THIS
Solution to crashing 5/5
Go to your wallet app and remove the navy federal card on file! Then you'll have no trouble signing in! Tech support just helped me and now the app is back to working great!!
I have had this app for over two years now. I never experienced difficulties like I do now. When I try to login to the app, it either crashes entirely or says "experiencing technical difficulties." I see I am not the only user aggravated. Fix this!!
I'd give it 0 stars if I could 1/5
By Amaya James
I got a debit card 2 days ago so I downloaded this app to check my balance and things of that sort. I opened the app and it closed literally right away. So I tried and tried again and it still won't even open up. I've tried re-downloading it and even restarting my phone but it still doesn't work. PLEASE FIX THIS!!!!!
Most unreliable app. It's rarely accessible and when available, it crashes frequently.
App works great 5/5
I think this app is great
Can't login in 1/5
I'm unable to login, the app crashes every time!
What The Hell Happened!?! 2/5
So I used this app all the time then after the last update it just stopped. I've tried deleting and downloading it several times but as soon as I try logging in it just kicks me all the way out. It won't even log in! Not sure what happened but before it crashed I would've given it 5 stars.
Latest Update 1/5
Can't login!! How frustrating
Needs update 1/5
App crashes at login. Needs to be updated.
By Aloha bud
How can a simple app keep crashing on the home screen. Can't even type anything, just open and crash. Come on NF fix this.
Not working 2/5
I have been trying to log on for the past two days, app not working.