Current version seems to be broken 1/5
If there is an update on the way I hope it comes soon because now the app is unusable even though it seems to take the fingerprints but appears not to actually log in. Please fix this.
Member for 32 years 5/5
By Martha (dimples)
Navy federal credit union has been one of the most financially stable part of my life for the last 30 years. I've added my entire family they have added their family and others to navy over these past 30 years. Navy has always been available 24/7 for any questions or to even take an application. Their get quick responses to questions, applications, or any financial needs has been awesome. This app is easy to use and if not THE CUSTOMER SERVICE IS 100%+ It speaks wonders for such an institution. I have to say this because I cannot cannot sit back and not give NFCU it's props.
Great app! 5/5
By Rambler fan
This app is very easy to use and navigate around. I haven't had any issues with upgrades or bugs. Great job!
App is great until... 1/5
By John Paxson
...you need to do anything besides check your account or transfer money. Auto Loan application causes the app to fail every time. Nothing like spending 10 minutes entering info and then having the app shut down.
Lately (2017) technical difficulties rule 2/5
By 25+years with NFCU
I have used the app since it was first introduced. Now 'technical difficulties' make it unavailable too often. Is this a problem that can be fixed?
It's okay 2/5
I like that I can see my account balances and make transfers/payments. However, I don't like that I can't send messages or dispute credit card charges on here. It's the only bank app that I have used that doesn't allow it.
Love ❤️ it 5/5
Like anything in life there is ups a downs. I love ❤️ this app. If i'm in line at the grocery store I can transfer money from one account to the next with ease.
Won't load 1/5
Been using app for years. Latest update won't load account up. Keep loading and fails.
Bug needs squished, app unusable 1/5
App won't let me sign in, so now I have no way to deposit from where I live (no NFCU for over 100 miles from here). Says it's experiencing "technical issues" when I try to sign in
Functional App 5/5
I've had no problems with this app. It has taught me more about how a bank should be. I used the eDeposit many times and it worked great. Every check made it in, although, I wish they would put a disclaimer over how they do checks, I had to read their terms because I deposited a check over a certain amount. But overall, amazing app.
Worst app ever 1/5
Terrible app, terrible bank, very bad communication
Better now but... 4/5
The app is now better doesn't quite in me now everytime I use it. This new peek feature is not a friendly because you still have to click twice to get to it. My Barclay app a soon a you peek it peek is on nothing to press. Anyway if you can make peek feature better you'll get more stars for sure. Thanks.
Love Everything About This App! 5/5
This is one of the best credit union apps out there. I have been nothing but impressed with not only the app but the friendly customer service when I need to talk to someone. Which rarely happens. Love LOVE NFCU and so glad I'm a member now!!
Never works..... 1/5
By Feisty Fiesta
10/10 shows me "technological error" when I sign in....
Overall great app 4/5
Nice app - significantly more usable than the NFCU website. However, I'm not able to get the app to connect while in Northeastern China. (The USAA app *does* connect from NE China, incidentally.)
Excellent App 5/5
Financial app that is very easy to use.
The development and growth since initial implementation has been great!
App is crashing 3/5
By Chief W.
Unable to access accounts. When clicked on, the App crashes. Fix please.
Soooo now I HAVE TO HAVE SECURITY QUESTIONS?!? CUT THE CRAP. NONE OF THE QUESTIONS APPLY TO ME. LOOKS LIKE I'LL CALL FROM NOW ON. THANKS FOR THE INCONVENIENCE. I get it, you want to be more secure......BUT ENOUGH IS ENOUGH.
When work it was great - Update 5/5
**Since the last update this app has worked perfectly for me. Thanks for fixing whatever caused the previous problem, it's nice to see this app at 100% again.**
Since I got an IPhone 7+ I have been unable to use this app. It either crashes on log on or I get the experiencing technical difficulties error. I've updated the app and have even deleted and reinstalled the app. When this app worked for me I loved it, just hope it gets fixed.
Good, 2 ideas 4/5
I like this app and find it great and simple to use once you explore it. Has a great parallel to desktop website use.
1- show a total summary amount for pending transactions like the website calculates and provides, and
2- have option to enter multiple payments simultaneously like the website, as opposed to one by one.
Dope app 5/5
Navy fed is the best :)
Now it wont finish the update 1/5
Been using the app for years and this last update wont even finish loading! Stop with the constant updates and make sure they work! Keep letting me down!😡
Love navy fed! 4/5
By Rex Albel
I've always loved working with navy fed. Only thing keeping from 5 stars and being my only bank is the lack of cool features I get for budgeting from my other bank (Simple Banking).
Won't Take Usable Chk Photos 1/5
Just got app. Want to photo check and make eDeposit. Photos taken in App are distorted by red & yellow stripes. Photo taken with iPad photo app.
Will there be a Apple Watch app in the near future?
Touch sign in 3/5
By Ready boo
So this app is great! The only thing stopping it from getting a 5 star rating is the fact when I try to sign in by using the touch feature it ALWAYS says it's unavailable then I do it 12 more times then it'll work. PLEASE fix this issue. Thank you
Bank app 5/5
It's getting better! The only suggestion is I really enjoy looking at monthly analysis and more features for that in the app so I can look at where my money is going on things
Finger print login doesn't work 1/5
By D IMMORTAL
Ever since you guys did your last update the finger print login doesn't work. It's not my phone cuz I know of multiple people having the same problem; FIX IT!
It was great until the update! 3/5
Every time I try to log in I get an error message. "Trouble connecting" "unable to sign in at this time" and multiple others. I hope this is fixed ASAP. I used to LOVE this app!
I never had a problem with this app previously but now it is crashing all the time. I delete it and reinstall it over and over again! Ugh... fix it please!!!!!
The app was having issues for months, I'd never be able to sign in with Touch ID or the saved info. So I finally decided to delete it and just download it again. Now it won't take my info at all, so that's great. It'd be great if whatever issues are happening could be fixed so I can actually use it..
Can't Deposit 1/5
Horrible update to the app. Now when trying to make a deposit the app controls when the camera takes the picture, and it's always blurry because the app doesn't give the camera enough time to focus. I have been a member since the 90's, but will have to close my account and go elsewhere because I don't have a branch local to me to make deposits. This is absolutely terrible, and the inconvenience I now face is great. I am going to have to open an account at a local place, change all my bill pay information for the new account, update direct deposit, wait on debit cards to arrive, and link other accounts to the new account at the new financial institution. Whoever came up with the idea for the app to control the camera needs to lose their job and go into a different industry as they clearly have no concept of developing a platform with functionality and the user in mind. Whoever beta tested this and gave approval for quality assurance also needs to be fired, as they clearly either weren't sober when they approved it or never tested this feature. I expect much better from you NFCU. Will probably go over to USAA or Marine Federal.
Update 05/05/2017: Deposit feature still does not work, still takes pic on its own time which makes it hard to get a clear pic that will pass
their impossible validation. Can't deposit checks and they don't have a location in Wilmington NC. Total garbage, both the app and not having a branch in Wilmington with the number of veterans living here.
Much Much Improved 5/5
I am going on 18 years as a customer and have never found a better bank.... The app is simply outstanding....
Would love the ability to sign in with Touch ID....
Touch ID ...Touch ID ....anyone...anyone....bueller?
Thank you soooooo much for the update, love it, love the Touch ID.....long before any of "big" banks have done it.....this is a prime example of why I will forever stick with Navy Fed
It's been crashing all week now 1/5
I have not been able to get access to anything on this app, the moment I sign in it completely signs me out, what's going on?
Was great, may now be broken or hacked 1/5
App was good for years. However, the attempt to implement new security challenge questions has broken the app. After answering and submitting, the answers are erased and you're presented with a new set of challenge questions. As if someone was fishing for personal information. When it asks for a backup number it won't accept any numbers provided. The app has been rendered useless.
Touch ID never works 2/5
So annoying. I have to go fetch my password because it tells me Touch ID won't work. I've re downloaded the App again and again works a couple times then it happens all over again. Please find a fix.
Log in error 4/5
I have been using this app for about a year now and I have never had an issue with it but recently I had to reset my phone and redownload all my apps. Everything was going as planned, but as I try to log into my account, the app just crashes or an error pops up that says "experiencing technical difficulties". I have deleted and redownloaded the app multiple times and I still have the same issue. I know it's not an issue with my account because I can log in just fine on a computer. I hope this gets fixed soon because I still need to verify my cards for Apple pay through the app.
DOES NOT WORK 1/5
app crashes. Deleted, re installed still crashing. Fix this 😤😤
Mobile Deposit Not Working 2/5
Please fix! Trying to deposit check and getting error saying unable to read numbers in lower left corner. Tried on two different phones. Same error even though pictures are very clear.
I have uninstalled and re downloaded the app multiple times! It works just fine on my husbands phone but everything I try to log in, it times out and closes itself 😡😡😡😡😡😡
Issues with scrolling in account view 4/5
The app is phenomenal. Only minor detail is that while scrolling, the app sometimes won't stop scrolling when you tap your finger again to stop scrolling. Hopefully this will get fixed soon!
Generic Card Design 3/5
Overall this is a great app to use for all of my banking needs. I would like to see the actual credit card image/design upgraded in the Apple Wallet. Currently it's just a blue image that says "credit card" affixed in the top right corner. This can be troublesome if you have more than one credit card product with NFCU.
Add the ability to redeem points! 4/5
Can see points balance but not do anything about redeeming.
Apple Watch app 3/5
Almost every other bank app supports Apple Watch just wondering when will nfcu
Always issues logging on 1/5
This review has a one star because there are ALWAYS issues logging in. It ranges from error messages to long load times to "please try again"-esque screens. It's been this way pretty much since I started using the app.
Needs update 1/5
App crashes at login. Needs to be updated.
4//4/17Update: so they've done 2 updates since this initial issue. I still cannot login. Upon logging in the wheel spins as if everything is going to work. Then the app crashes and closes.
4/22/17 update: app still doesn't work. No updates in weeks. I'm going to switch banks if they can't figure this out. NFCU. Fire you're app developers.
App Crashing 1/5
Does anyone else's app crash?? I even uninstalled and reinstalled it and it won't open😒
Good app but... 4/5
I can't use a passcode or Touch ID to sign in more than 3 times. It makes me have to re-enter the same information I entered in order to activate those options and then I get "Can't sign you in. try again"
Easy sign on not working 2/5
Previous versions of the app worked seamlessly. Unfortunately, within the last few weeks, thumbprint login had gotten buggy and now I am unable to turn on any of the easy sign on features. I receive error code REF003. Please fix
Crashes during sign in 1/5
Had my IPhone for a few days now and the app crashes and have not been able to log in at all. Need an update. Tried uninstalling and installing back and still does it.