Not able to open app 1/5
By Provide Release Notes!
It crashes on pressing the sign-in button.
The app has always worked for me with absolutely no problems encountered. In fact, this is one of the apps on my phone that I can consistently count on.
The new Widget 1/5
The new widgets says it’s unable to load
thanks for promptly fixing sign off on exit!
Over all good app 4/5
Over all it is a good app to help with transferring money, checking out credit cards, and maximizing your financial know how. My only complaint is that in the newest update you stopped counting "pending" charges towards my overall total on my credit card when I tap on that charge. That is a big thing with me and my friends, but the app is still outstanding in every other aspect.
Widget isn’t working..
Sign off on Exit is not working 2/5
This feature used to work but this past week it has stopped working and when I try to turn it ON it is grayed out. Please fix I’ve already tried reinstalling twice.
Deposit in app is horrible 2/5
By New to HBO
The deposit feature for this app is a gamble, after pictures are taken you better cross your fingers because chances of getting an error that says is unable to deposit are really high. I have an iPhone 7, dark background, good lighting and still says unable to read the check. Move on to another app like USAA, NFCU has always being behind when it comes yo technology.
Perfect app 5/5
For me, This app offers everything I could ask for .
watch os v. 2/5
it’s about that time
What’s the Point?! 1/5
Almost every time I need/want to check my account the app and/or website is down. I’m definitely losing interest in this app and maybe even this bank. 😒
September 19, 2017 3/5
By El Geevso
For some reason the “sign off on exit” option is greyed out. I uninstall the app and re-install and everything is fine. Close the app and open it the next day and the bug has returned. Cannot see uninstalling and reinstalling every day. I’ll just use the web site through the browser if this can’t be fixed ASAP! Devs please fix this very annoying bug.
iPhone 7 Plus. iOS 11. iTunes 12.7. Windows 10.
Not user friendly 2/5
By The Thank Man!
App should be able to tell you your running balance whenever transaction is made. Current just shows transactions which is helpful, but would help the member on the available balance in real time.
Sign off on exit disabled? 3/5
By Venom of Sands
I'm no longer able to sign off on exit. And cannot enable it as it's not letting me tap the option. Known bug?
Needs Work 3/5
By Fami mi
Good banking app but lacking spark, I been having issues with the fingerprint sign in on log on. App rejects and resets my finger print authorization with my asking. Re-setting it is almost impossible because the app doesn't allow me to access it.
Great App 5/5
Easy way to send money to friends and family and pay bills. A really useful tool
Does Everything & More 5/5
Switched from Chase Bank of 5 years and this app is leaps and bounds better then Chase Mobile App. Not sure why people are scoring the app so low for minor issues but "that's none of my business."
I have noticed some negative reviews are about things that haven't been removed but changed so not in same location per before. *like graph function and budget information.
- You can literally do everything on the app that you can do on the computer
- You can see graph function of what you're spending and how it affects your daily balance/ budget
- Clean GUI
- I personally don't like the "home" feature and would rather a simple login right when I open the app. But that is personal preference not something to rank an app poorly from.
Does it matter? 3/5
So does anyone plan on fixing the mobile deposit future??
Can not log in 1/5
By cory spoor
Never ever let's me log in, what is the point off the app if you never let anyone have access
Great App 5/5
Great way to get in and out of my account, has a lot of features and have had no trouble so far. Just exactly what I need!
This app is pain in my ASHE💩💩💩💩💩 1/5
By 35 year Zepp fan
I agree with all except those we are rooting for who knows why anyone would defend an app. It's not a reflection f the employees it's the management and there hiring of an app company that's just starting or it's their family cause this happens to me way to much with it not letting me sign in to my own account. This app weds to be erased and recreated.. yep it's going to cost you over 6 or 7 000000's but let's get it fixed damnit where not a third world country yet..
Whenever I try to look at the financial calendar, the app would stop working and would send me to homescreen. 😩
A better pie graph 3/5
What happened to when they had the feature that would show in the pie graph of what you are spending your stuff on? I haven't seen that in a while and would like it back. It just shows totaled numbers of what you are spending in the month, but not getting to the bottom of how you are spending it. I use to rely on it when accidentally losing receipts.
Due to the recent update 1/5
The update has disabled the 'sign off when exit' feature. I would like for this to be restored! Otherwise the app has my information left revealed if I forget to press 'sign out'.
Bad App 1/5
App won't remember log in information. New update is completely unusable- crashes when I try to login.
Great App 5/5
I have no issues with this app whatsoever. Not sure what all of the negative reviews are about.
Sign off on exit 3/5
Why was a feature that helped maintain security shut off!? Where's the security in that....??
Can i give it zero stars? 1/5
HELLO?? IS ANYONE AT NAVFED READING THESE REVIEWS?? HELLO?? ARE YOU IN THE UNITED STATES??? DO-YOU-SPEAK-ENGLISH???? CAN YOU READ THIS???
Knock Knock, this is not a joke!!
See END of this for yet another update on the horrid and neglected app for Sep 2017.
Update: doesn't recognize log in name, doesn't recognize security question answer, doesn't recognize password even after update. Out of a half dozen banking apps on my phone this is by far the most terrible waste of cyberspace ever. Don't bother downloading this one. I have had this app for years now and it always has some problem, e.g. will not recognize fingerprint, only works on wifi even though i have Verison which in itself a hot spot, won't call up the 4 number quick entry. It only works sporadically with never a resolution. Waste of my time when i am on the go. I cannot say enough BAD about this app.
Update September 2017
The mobile app has not gotten any better. Friends and family have confirmed this. Trying this month for a HE loan. Impossible to make it happen because of the total neglect of the mobile app. This is really bad when you do not have a branch office nearby. I cannot say anything good about it. Sad, sad that they cannot hire good IT people to manage this.
Great, but no way to report app issues 2/5
Seriously? The app works great, except for one thing. In attempting to report a minor app issue to you, I discovered you have no mechanism for reporting issues through the app. Please fix.
Actual issue: The re-enter your password view (acct number already filled in) doesn't have the same password character filter as the different member sign-in view. As a result, every time NFCU requires me to re-enter my password to re-enable touchID, my password fails the test. However, I cut-n-paste it from my password manager, so I know it's correct.
Workaround: I click sign in as a different member, enter my account number, and paste the same password that failed on the other view. It logs back in without error, and I can use touchID again. Until the next time NFCU requires me to re-enter the password. :-( Please fix.
UPDATE: Second Issue. After app update, touchID no longer enables after above successful sign in. Also, need to keep re-signing in. Only solution seems to be to uninstall and re-install the app. Please fix.
By Terry (Kaneohe)
Chalk up one more for the "Can't enable auto logoff" crowd. Plus at my first attempt to open the app after the update, touch id was disabled due to non use (not true).
Great app otherwise.
Worst app of all time 1/5
By burnin' and lootin'
If I had not been an NFCU member for the last 25+ years I wouldn't bother with this crap app. If I could rate this trash less stars I would. Log in works well when the app is available, transfers work well, Bill Pay is a total mess I can never access my account. Now their are log out issues. Get it together already. If all you need this app for is to check balances then it's a decent application. Anything more and it's questionable that is if it's up and running. Down time is far from rare here.
Login Crash 3/5
After this update...app instantly crashes when selecting "sign in"
Kicked Out 2/5
Ever since the new update, every time I do a funds transfer, both cc and money accounts, I get kicked out of the app. Need to fix this people!
Fix plse 3/5
Ever since the update the "sign off on exit" feature no longer works. I actually liked that feature. Plse fix.
App Crashed 1/5
Recent update to App not will not accept my pin. "We are unable to sign you in. Please try again". Three days without a fix.
Sign off when exit 4/5
Why can I not sign off when I exit? Feature has been disabled.
App keeps crashing 1/5
After the most current update, whenever I try to press the sign in button, the app just crashes and goes to my home screen.
Update crashes at login attempt- even after iPad restart 1/5
Update crashes at login attempt- even after iPad restart
I love Navy Fed 5/5
Your app is awesome! Navy Fed is the best and biggest credit union in the world and your app shows it!!!
Apple Watch 5/5
Great app but needs Apple Watch app so I can do a quick balance check without having to log into my phone.
Keeps unaccepting password 1/5
Had to call and have my password manually reset and it worked now it's doing the same bs. Touch ID then password prompt. Then it won't accept the right freaking password. Get your crap straight omg
Poor app 1/5
This app has failed to work properly on my phone for some time now. At first I would get an error message only sometimes, but for the past 4 months I've gotten error messages 99% of the time. I know it's not my phone because I've deleted the app and restarted my phone several times now with no success. Because of this I have to go on the internet and sign in manually which really is no issue, but what's the point of having the app? I do love navy fed, but the app is a fail.
Good App 3/5
The app is really good when you get logged in. But the password verification doesn't match what is allowed on the website. My password continuously fails on the app.
Easy sign in 2/5
Easy sign in doesn't work on any of my devices. I have to manually sign in and it's a pain
Update Fico Score 2/5
On the app when I signed up for Fico score it worked for 2 months, ever sense I have not seen an update the date still reads July 12th as the last time navy updated it, they should fix that bug so it can work every month not just when you sign up to start.
Crashes too much on the iPhone; on the iPad, the app crashes every once in a while. 1/5
By not secure
This app has gone from average to waste of space. The stability has become progressively worse.
The silver lining was that this app, and credit union, were so bad, I found a better credit union (fewer fees and ridiculous policies) with an app which is stable and above average.
Love this app 5/5
I absolutely love this app. It's so easy to deposit checks, & quickly check accounts. Go navy fed!!
Taking Pictures of Checks 1/5
Does not recognize ANY check I try to deposit online. Absolutely frustrating.
Fingerprint sign on awful 2/5
Great app only when I can actually access it. App has a quick sign on feature using fingerprint recognition but it NEVER works! I'd love to be able to actually get use out of this feature