App has an issue 3/5
Every time I select a camera and then turn my phone to get a larger picture the app disconnects. Big problem. But it doesn't stay connected if you turn it sideways.
Latest update problems 2/5
I downloaded an update recently and ever since then the app closes it voluntarily a lot. It also closest every time I switch to landscape now on my iPhone 7. Everything has been fine up until this. Although I do wish you could improve playback.
Terrible on iPhone X 2/5
By Clif On iTunes
All cameras are constantly fully zoomed with no way to correct this - in either format (vertical or horizontal). PLEASE FIX THIS ATROCITY.
Not working right. 1/5
This new version of the app isn’t working well. I’m on the iPhone 8 Plus and most of my cameras are zoomed in and I can’t pinch out to show the whole view. I was told by Nest on Twitter that I have the iPhone X version of the app (220.127.116.11) when I should be on version (5.17.2). Please fix!
Bring back full cam view in portrait mode 4/5
Please bring back the ability to see the full camera view when in portrait mode, which was removed with the latest iPhone X update release. It really reduces the usability of the app...I like to keep it in portrait mode with the timeline/thumbnails at the bottom and to scroll through the footage. This latest update makes that very difficult with it zoomed in. If you turn the phone to landscape, you also don't see the thumbnails. Otherwise, I'm pretty happy with the app and Nest as a whole.
Slow response time 3/5
I think an update may be in order. For a while nest has been great however as of late the speed of in app features has been slow. Yes my WiFi speed is top tier with 300mbs and minimal devices on my network. The cameras take a while to “go live” as well as the thermostat. When I adjust the thermostat it takes quite a while to actually engage the system. Starting to get let down which is sad because the system has been great so far.
Latest update is buggy 1/5
I have multiple units in my home and now the latest update is showing duplicate units and hiding the others
Thanks for the update on iPhone X 4/5
It works great and now that is compatible with iPhone X is even better, I just have to say THANK YOU !!!
Ok, but still so many issues 1/5
Still needs improvements.
Video quality is so bad, frame rate is so low and when you increase, bandwidth is sacrificed. Blurry video can't make out people's faces. You cant watch live video when events are created because the software buffers and pauses the video. This is more of a novelty item than security device.
Looks great on iPhone X 5/5
By Kris Roach
Finally iPhone X support!
Constant crashing 1/5
By My Tep Melyn
I used to love this app to be able to see what was going on in my house when I wasn't home! Now, the camera doesn't turn on and off automatically when we enter and leave and house and it crashes every time I try to review video it's captured. Until I can scroll back through the video it's captured without the app crashing, it's completely worthless! Don't waste your money!
Needs some work 4/5
By the disgruntled trucker
I keep getting the message to turn on location which has always been on since I downloaded this app. Has no way of turning on fan without setting a temperature, same if using thermostat. I thought I remember being able to turn on the fan only with heat off when I installed, don’t know if an update stopped that or what. Love being able to turn on heat and air when away from home or without having to get my lazy a double s off the couch. Oh yeah, I can’t delete the messages that tell me home has returned to normal temperature. iPhone 8
Great update for 6s 5/5
So far everything’s good
Trying to stream video causes app crash. 2/5
I have had many many problems in the past then things were OK for a while but lately on iPhone 7 and iPad Pro video streaming is all but impossible.
Good until the update 1/5
I have six thermostats in my home and all were correct until the update. Now two or three have the same name. Tried opening and closing but names are all confused. Please fix this immediately.
The latest release is completely broken 1/5
The app is confused and multiple Nest thermostats keep changing names and getting mixed up. Please fix this ASAP.
Home away assist isn’t working anymore 1/5
Last couple days both of my phones home away assist isn’t working. It’s ok eco mode even when we are home
New features and more bugs 1/5
iphone X support! Then let’s break the camera history function. Does anyone test this app before it updates??
Camera video feed sizing issues 2/5
Thanks for finally updating the app to support iPhone X. However, Nest cam video sizing is broken after update. The video feed display thinks the phone is in landscape mode while in portrait, which forces me to have to drag left and right to see the video feed, and i can’t pinch to zoom out to see the entire video feed.
Fetch location 3/5
Can you switch to fetching location every hour instead of all the time?
Worst update this year 1/5
Can’t get video out of zoom. Can’t resize to fit to screen once zoomed in
I no longer get whole video from left to right to show in portrait mode. Only in landscape mode.
Three thermostats showing the same location 3/5
Guys I don’t know what’s going on but I have three thermostats one is set as kitchen the second one is set as master bedroom and the third one for upstairs. Lately for some reason either two say master bedroom or all three say upstairs. I know it is a glitch in your app please fix it, it will be appreciated.
iPhone X update 3/5
I really enjoy the Nest app — I have the camera, thermostat and smoke detector. It’s super helpful and I love it. However, I don’t really like how you have to rotate the iPhone X in order to see the whole picture of the camera feed. Otherwise, you can only scroll over to see the whole screen and not all of it at once which was very convenient before. Please add an option so it can be like it was previously, thank you!
Problems with latest update 1/5
I have multiple Nest thermostats and since the latest update, it shows the same thermostat for all units until you open and adjust temp. Please correct!
Gets worse with each release 1/5
I have had two nest thermostats, 5 protects and a dropcam for many years. I used to save money on energy but now I find so many problems with basic operation that I’m considering ecobee. For example with this release I cannot set two thermostats to different temperatures. If I want one floor to be a different temp than the other, well too bad. Home/Away operation was pretty good once. Now I wake up to a 55 degree house sometimes because the code freaks out. I can’t believe a company worth nearly a trillion dollars can’t do better than this.
Wiped All My Devices and Info 1/5
By Senior Slaz Boy
Unfortunately the app wiped all my saved devices and info and I now have to re enter everything.
Junk Cam 1/5
Don’t be fooled. This company will always send out Phoney Baloney updates. There just making you think there improving there Junk system. Don’t trust your life’s with this crap system. There system is being run off a old VCR hence why there video is always freezing. You think your watching life and it’s frozen. There notifications do not work especially at night. Beware
Great app and easy to use 5/5
I think a lot of the negative reviews here are paid shills because the app is great. I think it's easy to use and provides an awesome set of tools for your home. I have a thermostat, two cameras and two CO detectors and I'm very happy with it all working in the app.
Need a little bit more of work 4/5
Is working good but : needs little bit more work I mean in the aspect of notifications it doesn’t notify you until the object is gone for few minutes and that’s late to notify instead of notify the same exact time that movement happened... needs to be fixed
Used to be good but not now 2/5
I loved the app until Apple updated its IOS then Nest lost the ability to know my location if the app wasn’t running.
Now - my cameras don’t turn on / off when I come and go. The thermostat doesn’t turn on / off based on my location... and several times when I manually intervened it changed its settings when I closed the app. It means several times I came home to a really cold house and one night I went to sleep at 68F and woke up at 55F.
I called support and they said they haven’t had any reports of problems but when I posted on Nest’s FB page I had a lot of other people saying they were experiencing the same problem.
One could only hear the crickets waiting for Nest tech support to respond.
If this is how they treat customers now, the future of Nest doesn’t bode well.
Messed up landscape mode on iPad 1/5
This latest update has made the view in landscape mode on iPad zoomed in. The camera is not physically zoomed just the view on the iPad. Portrait mode on iPad is fine.
Doesn’t work properly 2/5
I have read the troubleshoot guides and yet the Talk and Listen feature still will not work for my iPhone.
Zoom issue 1/5
Ever since the new app update when you open up a cam it’s zoomed in and you can’t unzoom out. When you go to landscape mode it’s fine though. Please fix!!
Still no iPhone X support? 1/5
I can’t believe that 3 months later there is still no iPhone X support. This is embarrassing!
Landscape mode broken in update 2/5
The latest update appears to have broken landscape mode. When I use it, the video freezes and the app crashes. iPhone 7, ios 10.3.3
1 star away from 5 stars 4/5
Finally update for iPhone X but still it doesn’t auto fill the screen to full for iPhone X?
When you open a camera it’s same size screen it should auto fill the full screen to iPhone X. Please fix it.
Good but needs improvement 4/5
By Chris fresh83
Since the latest update the app while in portrait mode zooms in so you do not have a full view of the camera I need to rotate the view to landscape. This happens on my iPhone X and 6S
IPAD interface is now BROKEN with the new update 1/5
👎🏼 IPAD interface is now BROKEN with the new update 👎🏼
App turns off 1/5
My app just updated and when I'm viewing cameras live or the history the screen shuts off. Very frustrating.
Had this for a week now, I love it! It’s simple and easy to use!
App works great with our nest thermostat. It’s glitches once in the 4 months we’ve had it, simply shutting the app off and on fixed that problem.
Nice update 5/5
One thing missing is HomeKit make it happen nest
Missing Home Kit 3/5
Good app. Will be a 5 Star app when they add home kit. If not for google, I'm sure it would have been available since inception. I liked Nest more when it was an independent innovative company. Not only will the app go to a 5 but I will also purchase additional products if they add home kit. I would hate to migrate to competitors. This, I’m sure, could easily come as a firmware upgrade. Something tells me it will be a while since they just started selling the google home speakers.
Finally iPhone X update 4/5
Thanks team Nest for the update to support iPhone X screen
App has thermostat bug 1/5
With this latest App version for 2018, multiple thermostats will appear to sync together to the same temp on the app even though they are set at different temps. If you click on the thermostat itself, it is still set to the correct temp but the initial view on the app does not show the correct temp and will cause multiple thermostat to appear to sync together incorrectly to the lowest or highest temp of the various thermostats. Please fix this.
1st Update Crashes on iOS 10.3.3 1/5
Bug causes the Nestcam camera app to crash when flipping my iPhone 6S sideways to full screen and trying to view previously recorded video. This never happened prior to the update. Please fix asap. Thank you.
Thanks for the iPhone X update 4/5
The thermostat names are incorrectly displayed on the home screen. They are correct when you tap on each one. Otherwise great update.
Poorly designed, negative 10 stars 1/5
I realized that i hate this app, it is becoming increasingly frustrating to use this app and this is testing my patience.
1) This app wastes lot of real estate on the screen and take me through multiple taps to change the modes, if they could use the screen space correctly, it could be limited to 1-2 taps.
2) Extremely slow to load my app even on iphone X, one of the fastest processor.
3) Need better connectivity to smart home devices.
4) doesn’t have any 3D touch shortcuts, too bad not to have one, could benefit a lot to change modes.
5) Better walking to the thermostat than using this app.
Love the update! 5/5
Thank you Nest for updating the app for iPhone X! Also, thanks for the great products and the app to control everything in one place.
Don’t work 1/5
Please fix this my WiFi is very good and I only have problems with this app freezing all time went I opened or went I try to play the records from days before, please I pay lot for this, plus I pay every month not recommended.