Doesn't work well for blind users who use IOS VoiceOver 1/5
I am unable to use many features such as setting up time schedules (quite important); I contacted support and received an unhelpful response, not even a
"We'll look into this soon", which is the usual response from those who've forgotten accessibility when designing their software.
Great app and hardware.
It's great if you have good wifi 5/5
Many complains 1/5
Regarding nest cam app features:
Home/Away assist is very unreliable. The camera often records when a registered phone is on location.
Regarding the TV version of the app: It doesn't allow the user to adjust thermostats? Seriously? Don't try to decide for me what I want to use the app for. If I want to adjust my thermostats with my tv then let me.
Nest cam app performance:
Performance while viewing recorded footage is very poor. It takes an unreasonable amount of time to load a clip for viewing. Sometimes the clip never loads even though the Wi-Fi connection is an 802.11ac connection with a tested download speed of 231 Mbits per second. It has been like this for about 6 months, at least, I've only owned my cam for that amount of time. For all I know it's never worked. What good is a security camera if you can't review footage??? Tested on an iPhone 5, two iPhone 6 devices, iPad 2, iPhone 7 plus. Tested on local high speed network, tested remotely over LTE and remotely from a wireless network with an internet download speed of 217 Mbps and upload speed of 297 Mbps. Those are actual speed test results from the iPhone 7 Plus on the remote network. No matter how fast the internet speed is the clips just show a perpetual loading indicator. Remember these are cloud clips. The video was already sent to the internet from the camera. So this is a problem with nest's app and the nest cloud. Not a problem with my devices or my internet connection even though my internet connection clearly isn't the problem.
Thermostat and HomeKit:
For no good reason Nest does not support Apple home kit on their latest thermostat hardware. The app and hardware should take advantage of whatever unique features each platform has to offer that can extend the functionality of the device and improve the overall user experience. This should include apple HomeKit. I understand adding homekit integration requires special hardware inside the unit which is why I don't expect there to ever be HomeKit support on older thermostat generations but generation 3 should have it. Yes it's a bit expensive to license but this is premium hardware being sold at premium price. I expect HomeKit support! Good thing I'm moving soon! I'll buy an ecobee! See ya nest!
A LOT of nest customers are complaining about this.
Nest labs! Don't be stupid! Do you want ecobee and Honeywell to win over the millions of iOS users? WAKE UP. Ecobee has you beat right now in terms of features and options. Everything your thermostat does ecobee 3 does and... It does much more... including HomeKit, up to 32 wireless temperature sensors, Zigbee (and other protocols, supported and enabled). Get with the program!
Just introduced some bugs. Schedule and Home Away Notifications are completely out of sync 1/5
I want to schedule motion detection during the night although I am at home, and did set Notifications to Away only.
So natural, so normal - notify me of activity when Away and when sleeping as those two are the SAME - SHOULD BE NO ACTIVITY. Can't do on Nest.
Then, I want camera to turn off when not at home, but don't want to use Locations and GPS. The app lets you click on Home or Away to manually do this, only to find out it doesn't work. Why the heck is such option when it still wants to use location? programming such static and low maintenance thing is rocket science for these bozos at Nest? They even tried but failed. They even failed and nobody tested it before realizing it. Duh.
The above was working just few days back and now it's broken. I see they released new version. Great! Cannot even turn off the camera properly - the switch from the main screen is gone, now there is only one in settings that breaks the app - it freezes instead of saying that camera is off
Excellent product 5/5
By Mark Odom
Have 4 smoke detectors and one Nest thermostat
Would like to see more real time history with thermostat
Not Really Living Up To Its Reputation 1/5
Got the indoor cam; works GREAT for LIVE surveillance, but downloading and/or saving is a disappointing. You'd expect something better for this kind of money. Contact tech and all you get is a sorry--HELLO?! Sorry IS NOT good enough; time won't come back.
App looks nice but.... 2/5
I constantly have to force close the app for it to finally refresh my cameras so that I can view live. Incredibly annoying. But like I said, the app looks nice and is relatively easy to navigate.
Fix this ASAP 1/5
Hi. This is my first review of the app in a year of use. I'm a Nest Aware subscriber, and very happy user... Until this update. Now takes forever to view my cameras, the notifications are not working. And it's really slow to load the video history. I'm now sure that you touched, but you broke it. After a year, now I have to start looking again for alternatives for video security.
Horrible after update and customer service was a joke 1/5
This app worked flawless before the recent update. Now I get notifications for People and Motion when I'm home even when I have the app set to notify only when someone is NOT home.
Customer service ran out of ideas so the woman told me to just turn the notifications off all together..... yes, that should fix the problem 😆
Keeps making me sign in! 1/5
In the past week or two the app constantly makes me re-login. Why is that? It's annoying especially because you require such a complex password.
App is getting worse 1/5
App is broken again.
Update after update.. Simply no improvement.
Freezes & history review is like torture, too much work.
Freeze Frame 1/5
By NOVA (Northern VA) Listener
This app suddenly began freezing up after the last few updates. Have to leave app and re-enter every 10 seconds or so. Hard freeze even disables my phone so need to reboot.
What happened to the SOUND - 1/5
The SOUND feature is missing. I can no longer record sound. The microphone off and on button is still there BUT THE SOUND FEATURE IS MISSING COMPLETELY.
Ever since the update earlier this week it keeps freezing up and I have to exit the app and restart. Please get this fixed. Tracy
Recent upgrade is a downgrade 2/5
Since the recent "upgrade" the app works only around half the time and takes forever. And when the thermostat works the fan option doesn't. I have to toggle the thermostat back and forth to get the fan to kick in.
Working fine until this last update. Cannot receive notifications.
Bluetooth prompt is annoying 5/5
Great app. Thanks for the update that removed that horrible Bluetooth pop-up.
Good stuff gone bad 3/5
I now have 2 Nest products, the battery operated Co2 + Smoke detector and wired... the app has some issues! Alarm went off; and I normally get a push notification; on my phone and on my Apple Watch. Well... not anymore! :( kind of alarming since I got these items to keep me updated if anything happens when I'm away... it switches from home to away and vice versa very well... but im worried about push notifications! I still love the products and I continue to look forward to purchasing additional Nest products. The smoke detectors work very well together; one goes off and so does the other one; friggin cool! The app is easy to use, but I wish it could provide some additional information with the smoke detector.
Poor Nest Cam App 1/5
Crashes a lot and very slow for the cams. Reviewing video is painful.
Good idea, terrible app 1/5
By Mike P. in Chicago.
The App looks good and offers a fair amount of control of the nest devices, but rarely works or even allows me to log in without calling customer support, who can never help me. There are better options out there other than Nest.
The last three app updates do nothing to resolve the freezing of the app during search of video history. Air2 ipad, IOS 10.3.1 latest release, all apps closed, even restarted, 50GB HD avail, wifi 110mbps download, 35mbps upload. Pinged devices ..no packet loss, 54 ms round trip time. Contacted Nest support assigned engineering case, reconfigured, reset, move cameras to different location....NO GOOD!!! Please Nest get your people on this. Happening for months now!!!!
App won't open on iPhone 1/5
After the latest update I am unable to open the app on my iPhone. I am only able to use my iPad to access the nest.
What happened? 4/5
I have used Dropcam and Nest for years. I like all the new additions, but for the last week or so (4-21-2017) the app locks up while scanning history. I have to restart the app. I am using latest IOS on iPads air 2 and pro
Have the the thermostat for three months. Ongoing problems from the first day. At tech support's request I have sent multiple screen shots so they "identify and track" the problem. These support and sr. support folks DON'T HAVE THE COURTESY to respond to email or telephone messages in my ongoing effort to get them to fix the issue. As such, I cannot recommend that anyone purchase a Nest product.
Great investment 5/5
The indoor Nest Cam work flawlessly!
Latest update 4/5
Gotta give credit where credit is due - they fixed a few of my issues (bluetooth prompt and detection notifications) so kudos to nest launching working new features. Still not perfect (spin of death at times) but a positive change. Should be 3 stars above for the app, but they earned an extra this cycle for the rapid remediations.
New Sightline horizontal option messes up old sightline! 1/5
Don't upgrade to 5.11.0 (NO improvement with 5.11.1) if you run your camera at 720!!! It locks up iPad app without fail every time you use sightline in normal vertical mode. New horizontal works but you don't see small thumbnail views of activity. I only have DSL service at one location thus forced to use 720. At another location where we use 1080 it doesn't happen! Also doesn't happen on iPhone, just iPad Air 2.
Had nest thermostat for over 3 years. I keep adding products (protect and outdoor cam) and nest keeps making it easy and seamless.
By Forest Grump
The latest version of the app, 5.7.3 often doesn't respond on the iPad or freezing. On the iMac using safari it's recorded video is split screen. You must use Chrome which I don't like due to Googles privacy issues.
Seems like the ease of use ability of this device and their software has taken a real hit in the last 18 months. Which is too bad the camera video and wifi are great.
Version 5.11.1, the latest is just horrible and it should be an embarrassment to Nest software engineers. Now it locks up immediately upon scrolling. They did succeed however in making a really bad app worse! Congratulations.
Can get many improvements not perfect
Ugh freezes all the time! 1/5
I am new to nest cams have three in my house. Everything was fine until this update. Now scrolling through the timeline freezes the app.
Looking at these reviews it's time to either hire more QA, implement more automation or replace your QA team.
No more push notifications after an update 1/5
No more push notifications after an update: •Checked the settings everywhere - all "ON"
•Rebooted the phone 3 times with no luck. Please fix the issue.
Not working anymore 1/5
By Don't update 2/25/15
Do not update. Bug fixes have jacked up the app. It was better before the "fixes" took place. When it ain't broke, don't fix it.
When I turn in the fan for 8 hours and adjust the temp up, it turns the HVAC off. Very annoying.
Too many issues 2/5
This app worked great until recently. I used to be able to be taken to the app via the email notification video clip of any activity I chose. Now, I get taken to the website and anyone with an iPhone knows you can't use Adobe Flash Player. Now I have to go into the app and search for the clip. Also, playback is choppy and will either not load or freeze, especially after scrolling. When this app worked great, we decided to purchase a subscription. We liked t so much we bought a second camera and purchased an additional subscription for that one. However, paying $150 for less than par product service after knowing and using better product service seems very unethical. Please fix these issues.
Notifications are not coming through like should, volume, even email notifications .
I'm ready to cancel tired of jerking us customers around with there so called fixes.
NEST you need to give us a option to reverse your so called updates!
Still no Siri support 2/5
Where's support for Siri?
Getting Worse & Worse 3/5
Quit changing. WiFi connectivity is now intermittent. Eco is useless, ruined Home/Away. Only option is to manually program the thermostat. So dumb. Stop it.
Nest Protect 2/5
I purchased the 2nd generation smoke alarm because it had three technologies, photo electric, ionization, carbon monoxide in one detector. The cost is still more than buying individual detectors. The convenience and look of one detector makes the extra cost worth it to me. In addition I have an older home so having the detectors talk to each other is a huge benefit since I don't have the wiring for interconnecting regular smoke detectors. So far the detectors are 5 star, the app for setting them up is terrible.
The app couldn't talk to the detectors. I talked to support on the chat line and they kept asking if my wifi was 2.4 ghz or 5 ghz. The detectors only work on 2.4 ghz. I didn't know what frequency I was using and my chat was dropped twice so I gave up on the help and went about figuring out the frequency of my network. It was 2.4 ghz.
There is a QR code on the back of the detector that you scan and then after the app connects with the detector you're are asked to select your wifi network. That wasn't working, so I decided to skip the QR code and go manual. That worked.
I tried to add other detectors and that failed. I turned off cellular data and got all the detectors working.
The QR code should've worked and they should tell you up front to turn off cellular data if that's required.
The app quality should match the hardware quality. Maybe the android works better.
ZERO STARS!!!!!!!!!!!!!!!! 1/5
NIGHTMARE!!!! Ball is either spinning or screen is black!!
I am beyond frustrated with 11 cameras in two houses!!
FIX YOUR F'NG APP!!!!!!!!!!!!!!!!!!!!!!
Update 4-20-17 1/5
By looking for the truth
NO NOTIFICATIONS AT ALL SINCE UPDATE!
Proceed with caution.
On phone with help desk now, but so far all I know is that lots of people are calling in with the same issue...wish this app would stabilize!
Nest App 5/5
Pleased with this app. No complaints.
Nest Team: Read the Reviews 2/5
One star until Nest fixes the main issues with this app. Almost EVERY time you click on a recorded clip you will get the spin/circle of death as the video playback stalls. Restarting the app each time is getting increasingly annoying. As others have mention people have paid allot for their equipment and some continue to pay for the service too. Get it together already!
Update: Adding a star since the spin/circle lag has improved a small degree. It remains a huge issue.
Viewing recording history is unusable 1/5
Can't tell if it's the service or the app, but interacting with Nest cam recording history in this app is an exercise in frustration. Constant hanging and spinners until the app stops responding completely. The developers that shipped this horribly buggy software should be ashamed.
Great layout but freezes sometimes 3/5
The app in general is great, but when reviewing the nest cam video it often freezes when scrolling back and forth through time. I restart the app and it works again, but it is annoying.
No excuse for no widget! 2/5
I get why Nest may not want to support HomeKit, but there's no excuse to not have a temperature adjustment widget by now.
Notification changes are buggy and options are removed 2/5
Alerts are buggy and not properly working based on location. You guys changed my preferences without telling me now I get 100s of alerts a day. You removed the ability to schedule when alerts should happen... I really liked that.
Game changer 5/5
By Kayla Mariezies
Annoying popup 1/5
By Ethan 18648828299$@
Since the latest update EVERYTIME I open the app I get a popup asking me to "turn on Bluetooth to connect to accessories". I do not have any nest accessories and there is no way I have found to turn off these pop-ups. Otherwise a great app but please remove these pop-ups asap!!
So far cool 5/5
By Balaji Cherukuri
So far cool with nest thermostat.