Camera doesn't always stream live 2/5
Intermittently the app won't show live footage. I can scroll back a second and see that the camera is on and recording, but if I switch to live, it just says "camera offline" - no it isn't. It works fine online, but not in this app
Needs Improvements 3/5
I'm fairly satisfied with my nest app. However what I'd like to see added is the ability to see how long the AC or furnace has been running in real time. Also, instead of dialing the thermostat in one degree increments, let users change in half degree increments. It might sound petty, but in Florida it does make a difference.
I've had my Nest thermostat for about a year with no major problems. My temperature reading though is about two degrees higher than my old Honeywell thermostat. Which one is right, I don't know.
Wish it operated better 1/5
I have this app paired with the Nest cam in my home and the quality of the app where it is concerned is a pain - the video constantly freezes when trying to move the feed to specific times of a given day. Every time it does, the app has to be closed, opened again and I have to find the event I'm looking for again. More often than not after that, it freezes again and it's an endless cycle. I've got 4 of these cameras - This needs to be addressed, the app is making me wonder why I bother.
Not reliable 3/5
We have a newly built second home in Florida. The Nest has not been very reliable for us. It went off-line in early May and I was not able to reset it until I was down in June to check on the house. The rest of our smart home features were running so it was not an issue the internet. The trouble shooting menu assumes that you are present and can physically manipulate the Nest, but guess what, one of the reasons we have a smart home is so we can control our house from over 1,000 miles away!
Now six weeks later we are having an issue once again. I'll be back down in two weeks to check on the house so I'll fix it but I'm not happy I will have to enter a very warm house again.
Why I gave it three stars instead of one.
I recently sold my house with two Eco-bee thermostats up North, they never went down but they were a pain to program. Seriously, it is so awful that I'd control the temperature through the Lutron app or Alexa. The Nest has been so much easier to operate when it is working.
My last complaint, I'd love it if I could program the humidity instead of just the temperature. I really don't care how warm my house is when I am not there but I do want to maintain humidity levels below 60%. Nest has a default of 65% humidity, you may think that level is fine but everything I have read states it should be under 60%, including Florida Power and Light.
Very buggy, keeps getting worse 1/5
App is riddled with bugs. IOS Notifications that the camera detected something shows with no activity bar until you back out and reopen. App likes to crash, or not play the feed video sometimes after scrubbing. The only thing that ever seems to work right is the thermost functions. Usually notifications that someone is at my door don't arrive until minutes after the doorbell has rung. Would not recommend nest products.
$1000 down the toilet 1/5
3 nests and a protect, and I can't control the temperature. Should have not sold to google!!
Multiple Nest will not zone independently! 1/5
Two-Story home with an upstairs & downstairs Nest thermostat that will not go into eco mode if the entire house isn't empty. Like most families 90% percent of the time most of the living happens downstairs, so the upstairs Nest isn't saving any money by not going into eco mode when the upstairs is completely empty. The work around is to set up an Nest account with both Nest as two different homes the problem with this is if you invested in a Nest home like Three Nest Cams & Eight Nest Protects you'll have to decided which home they'll belong to since you'll have to switch over between homes to see the devices. What the point of labeling them upstairs & downstairs if the algorithms don't respect the designations as separate and independent spaces?
Why do people intentionally write apps that don't work with password managers? 2/5
Go ahead. Create a login in your password manager of choice - use your burner gmail address - now try to copy and paste that address into the email address field of the setup screen. Step 2 - password - go back to your password manager and copy it. When you get back to the nest app - it's nicely moved back to the opening page of the dialog. Just so you can't paste in your password.
Crashes every time I try to open it 1/5
App won't fully launch. iPhone 6+ 8.4.1
Still getting worse. Jump to motion on nest cam and it freezes. Nest thermostat stuck in rush hour mode. All around garbage. Seriously considering dumping all my nest stuff.
Slow and unreliable 1/5
Webcams half way around the world load faster than this junk. Also if the camera is more than 20 feet from the router, forget about a reliable reception.
Fix the dang bugs 1/5
No longer honors preset settings. If I'm away A/c runs all day as if I'm home. Will be home and have it set to keep the house cool at a temp. And it won't turn on. Fix this crap or I will be changing !!!
Not great anymore 1/5
By Down 2 dollars
Another downgrade: each new update brings more defects. Now the thermostats are stuck in Rush hour mode, which means every time I try to lower the AC I get a challenge before I can change the temp. What was once a great convenience is now just a bunch of annoyances. Schedules are unreliable which - reaching back long ago before all the extraneous garbage "updates" - was the original value of the Nest. But since those are unreliable, what's the point? Don't buy a Nest - if you want them I'll give you my 3.
Updating my review for the latest app update, although it's another downgrade. The latest update deleted all my schedules. Really? You can't figure out how to prevent that? Nest is a falling star. Every app update goes from bad to worse. And the thermostats have taken on a mind of their own. The schedule learning was once reliable, now it's randomly raising the master bedroom AC to 86 in the middle of the night. Waking up at 2am to a hot stuffy bedroom isn't what I paid for!! Stop trying to come up with creative new algorithms and fix the basics!!!!
Decent product, horrible app 1/5
They need to totally redo their app, its bad. The interface is just not good.
Plan to cancel service 2/5
By Nest no more
Because of poor performance compared to Netgear system running in same home, I will cancel subscription. I am tired of getting notice of motion by email and can't see video.
Junk Cam Total Crap Don't be Fooled 7/17 1/5
Realize this company will always send out crap updates for you to think there making system better. It's all smoke and mirrors updates. Everyone has same issues there system is slow and it freezes. Save your money and buy something else.
Great idea, doesn't work 1/5
Crazy inability to work. My app says what the temperature is set to, the schedule says what the temperature is set to, the thermostat says what the temperature is supposed to be set to, and the thermostat says that it will honor that setting in TWO HOURS. No, changing to the set temperature now is not an option. The only reason I'm sweating in my house and not at the temperature set because the Nest doesn't work.
Great marketing to get so many people to buy this piece of garbage. Will be researching an alternative that works.
App gets worse with each release 1/5
I'm a long time customer. I started with DropCam. It was bought by Nest. DropCam software allowed easy review of continuous history and flexible clip retention and down loads. Nest proceeded to replace that software with Nest new releases and disabling the superior DropCam software. This last release is just plane crappy. For those of us who want video capture and not thermostats, we will migrate to other choices. I just installed 3 competitor cams which have unlimited camera plans. Cheaper and better. Hey NIST get with it of you will be gobbled up.
Lousy reliability 1/5
Intermittent inability to control the thermostat even thoug other iOS devices work fine
The house is using google wifi so what's the excuse google?
iOS App functions solidly for me, would like Watch Complication 4/5
The iOS App works splendidly for controlling my NEST Thermostat V2, and pretty well for the NEST Cam, though the camera portion feels kludged in and the UX could be redesigned for a more intuitive interaction.
I would really like to see a Complication for the Watch App, especially for telling the current themperature on the NEST thermostat.
Used to love, stopped working 1/5
Prior versions of the app were flawless. However ever since this update my connectivity to Nest Thermostat is spotty at best. Constantly getting told it can't reach Nest despite perfect Wifi. A real bummer when it's over 90 degrees in the summer and you have guests staying with you.
Newer "features" have ruined the value of nest 1/5
Use thermostat only and the new home away assist has totally broken this device. It no longer will recognize away/home which defeats the purpose of an expensive thermostat. I've been using successfully for 3 years, but now it is worthless to me. Avoid this until Nest changes or fixes these problems. Very disappointing!
An app written by interns 1/5
This app must have been an internal project that was written by interns. The performance is terrible and makes the app unusable. The UX looks like it was designed by a five year old.
Nest cams also have some serious defects. Antennae or firmware issues. Once connectivity is lost, the cameras will enter an unrecoverable state.
Software is bad and hardware is buggy.
Not able to turn off the fan 1/5
The developer of this app should be fired straight way because it's just a crap app. The interface and product of Nest Thermostat look fancy, but indeed it's just a good looking but useless product costed you $250. I can never turn off the fan after setting a timer and the fan keeps running which sometimes caused the house freezing during the night time if I forget to manually turn it off. The Schedule function is a crap as well, it's no user friendly to set up and the app always forgets to turn the AC on and off. Man I'm just disappointed with this app and Nest product. If I could ever return it to the retailer I would definitely do, but I cannot because I installed it on my wall. A total piece of crap.
Temp control 1/5
I have never been able to control the temperature
Not responsive 1/5
Does not work when trying to adjust or turn on a/c. Have reinstalled the app to. O avail. The phone app clearly won't communicate with the thermostat. This just started happening in the last two week. Now we can't control from away from home. Tried to work with chat support but was disconnected. Very disappointed in nest!
Nest Application won't Login 1/5
Got a new phone. Installed application on new phone and it won't let me login. I'm positive my login information is correct as it works on the website. Application is broken. Used to work great.
Kinda works 2/5
Making wifi changes is a nightmare. Camera disconnects a lot. I have 4 of these.
What is wrong now ?? 2/5
By Five Stars Fries
Keeps loading and loading but never loads! Always have to delete and reinstall.
Disappointed in new features 1/5
The developers added a "picture in picture" display when you zoom the camera in at all. This is a horrible feature with no way to disable.
If they take this feature off, I will return and update my review to 5 star rating since customer service had been no help. Other than that, the app is great!
Some functions do not work 2/5
trying to save clips but cannot select the period I want.
Also every clips saved, there is no sound at the end of the clips.
Created zone, but still get notifications outside the zone.
Have online chatted with nest before and they said they would solve the saving clips according to time wanted issue. But never solved.
This is disappointing considering how much $ we spent buying 4 cameras and subscription. And the cameras are so well built but the app is not so good.
One issue 4/5
Works really great but it's indicated I've been in a "Rush Hour" on my phone since yesterday afternoon. My tablet and most importantly my iPad don't state that. iPhone? Yup.
Spotty updates 2/5
With a recent update the actual usage report is not working consistently. Before the update the reports would come through no problem. Now I can go days with no usage report.
Fix The App Please 1/5
I've been a paying customer for a while now, and although it's nice to review footage I normally need to force close the app several times due to freezing.
Please get your act (app) together, Nest!
A bug farts and I get motion activity notifications. 1/5
I have the outdoor cam with a specific zone set up for notifications. I'm getting nonstop notifications for activity OUTSIDE the zone. I spend soooo much time every day checking my cam history to find nothing has happened inside my zone. I fear I'm going to miss legit activity because my camera "cries wolf" so much. Scrolling back constantly freezes or is incredibly slow to catch up. Not impressed.
Only good for viewing current temp 1/5
No settings or adjustments ever save when making changes using the app.
Temp Control From iPhone Doesn't Always Work 1/5
I have the same issue as others where I can't control the temp from my iPhone (6S). The only fix I received from support is to remove the app and reinstall, which works for a little while then stops working again. Very frustrating to come home to a hot house because my attempt to control the temp remotely didn't work.
I am not sure if it is only the iphone app, the hardware, or the entire Nest system.
But it is simply unreliable at best.
Auto-away for the thermostat only works randomly, the camera only sometimes turns on when I leave the house.
It is not worth the money if you want to rely on it.
Update: the latest version of the app needs always seconds to react any interaction. So be patient since the app needs seconds of reaction time.
As expected . 5/5
Just installed today so may do an update after free 30 trial. Great video definitely HD quality and the night vision is plenty for my front porch. Cleans set up , noticeable but that's fine for us. Highly recommend , yes there's a cloud storage fee but I'm pretty sure it's common knowledge prior to purchase ,,
App has stopped controlling the temp 1/5
By Kay bean76
As of about a month ago, the app only works maybe 20% of the time to actually change the temperature. I open it, raise or lower the temperature, close it. Nothing happens. Open it back up, it shows the same old temp, not the one I adjusted it to. It's incredibly frustrating. What's the point of having an app if it doesn't actually work?
Works great!! 5/5
Not sure why so many negative reviews. We have a camera and 2 thermostats and app does exactly what you need it do. Camera view is high quality and the microphone is really loud. We'll be adding a doorbell soon. Wish the negative reviewers were more specific about what's not working so you could make a more informed decision. We love it!!
Another broken update 1/5
Ahh where to start...this is the 2nd update which breaks notifications on my iPhone. It yet they still work on my iPad Pro running iOS 11 beta 3. Also the software has been super broken thinking cars and flags are people so it spams massive notifications on my outdoor cam. Please Nest please
Mad 😡 1/5
What Da Hell is the point of paying if this 💩 keeps freezing up on me. Fix it. It's been a while now.
Why bother 1/5
Go to the app and tell the nest to turn the thermostat down. Wait. Watch it verify that the temp has changed. Check the app minutes/hours later to see it completely ignored you. No it was not scheduled to turn on.
Why bother? Don't. Don't bother. I can't wait to replace this piece of garbage with a product that actually works.
Sign in 1/5
Every time I try to do a sign in with my email nest answer, sorry we can't verify you email.
Working great, impressive. 4/5
A great iPhone and iPad security app. It's the best I've tried, e.g. Compared to Lorex, etc. very impressive ability to summon up triggering events quickly by scrolling a timeline and tapping a thumbnail.
The app does seem to occasionally hang or not respond the way I'd like to a gesture. Restarting it helps. This seems to be a problem mostly during what I assume are high volume times with lots of people hitting the servers.
Are you kidding? 2/5
Great camera, easy to install and a good picture so what the hell happened to the app? Why do I ever need to go to nest website? Would be nice if I could do everything from the app. Please let me add permissions to people I invite to view my camera. Why can't I make it so all they can do is view without allowing them total control of the cameras? Please, this is super easy stuff. The cameras are expensive, the service is expensive. Fine, but please provide a decent app to go along with the quality hardware.
This app is almost USELESS! 1/5
The camera is great but the app freezes and doesn't work 80% of the time if you want to review previous days. Shame on you NEST.
App shows as being offline. WIFI at home is fine. Device shows connected to WIFI and is working.
App worked fine until recent update.
Missing pictures in notifications 1/5
By Sheldon N. Disguise
Camera activity notifications are useful when they include a picture, but half the time a picture is not included. Far too many false alarms from smoke detectors.
By Dr. Joseph Mina