Worked fine for years, now jumps up to 73° in the middle of the night after I've set it to Away mode at 64° before going to bed. Thanks, Google, for ruining yet another product. Absolutely do NOT buy the Nest thermostat until the losers at Google learn what a Hold function is. The absolute most basic function a thermostat can do is keep the house at a consistent temperature. Yet for some ungodly reason the Nest thermostat does not have a Hold function. This is why Google employees are all losers.
I bought this camera for my kitchen to watch my sweet two year old puppy. She has separation anxiety and I wanted to see what she does when I leave her. She does exactly what I thought she was doing, laying by the door waiting for me to come home.
Great tool to calm my fears.
Nest Cameras in Home 5/5
We have three cameras facing points of entry. I love having them in- if there is motion i get a notification. Sometimes it is just a shadow-- but when it is a person the camera is able to detect that. I am really impressed with the system, and it makes me feel safer.
Lags a lot 1/5
The last version was way better than this current one.
It is taking too long to load live video and sometimes it simply freezes.
I'm paying $10 per month and I don't feel like I'm getting any value.
Works like it's suppose to 5/5
By M Sandoval
Convenient. I can change temps from my phone instead of having to walk to the nest. I haven't had any issues. Love it.
This app is awful after update Feb 14 1/5
The app for my nest cam constantly crashes on my iPad making it useless. I have to keep restarting app. Called Nest and they were very unhelpful . Mostly tried to blame other things like internet strength etc., but on reading the reviews it now seems to make sense...it's their app that crashes. I have spent days trying to troubleshoot the program! Very unhappy with this app. The camera itself is a good one.
Dropcam was so much better than Nest 1/5
SO disappointing after using Dropcam, Nest is a major disappointment, I'll be selling our cameras and switching to another service/product.
"That's a known problem." 1/5
Edit: 02/14/2016. The problems below still persist after the recent iOS Nest app update. It has been months since I bought them in November 2016 and they still have not resolved this basic issue. I very much regret buying four of these expensive cameras.
Original Review: 2+ weeks of dealing with Nest senior level support has left me beyond frustrated.
I'm getting notifications for activity when I'm home despite "only when no one's home" being enabled in settings.
After jumping through a ton of troubleshooting hoops and ultimately creating an entire new Nest account, the problem persists.
Got a final phone call today after the "engineers reviewed my case" and senior support passed along the word from up top that the engineers say I need to have location services on for my issue to be resolved (which does not have anything to do with my problem as I've described it countless times).
After explaining (for the 10th time) that I have the problem with location services both on and off, he proceeded to tell me that "it's a known issue and they're working on it."
I bought FOUR of these expensive cameras for several reason but notification support was a huge one, and now I've been asked to "keep an eye on updates" for an indeterminate time to see if it is fixed. (Also found out after buying them that notifications only show up ONCE every 30-minute interval for each camera, which is totally unacceptable.)
Except for this frustrating experience, the iOS and web apps are pretty good. But that does not ameliorate all of the other issues here and I refuse to rate the app more than one star until this is fixed. Will update this review if something changes.
PS: What you're viewing "live" on your cameras is sometimes 5-10 seconds delayed. I have fast internet with excellent wifi. This is ridiculous. Does not make me want to pay the monthly subscription for Nest Aware when they can't even get free functionality performing well.
PPS: My cameras go "offline" sporadically quite often. There's nothing else I can do to optimize their location or wifi settings. All cameras are within 10-15 feet of an 802.11ac wifi router. The one that goes offline most is actually about 5 feet from the router. I wish I had the option to plug in a cat6 ethernet cable, but it's wifi only. I'm at a loss with this product.
By Really unhappy user
Total waste of time.
Home camera. 5/5
Very good picture. I am happy.
Doesnt work 1/5
The app will not load the camera. It locks up and shuts down every time
Awesome app 4/5
By byrdo f
Haven't had any issues with the app. Works well from my phone and iPad even with family sharing
2/14 Version Update is pretty much useless 1/5
This latest update issued on 2/14 makes the Nest Cam live videos pretty much useless. After starting the app the video feed seems to just keeps buffering (spinning blue circle) indefinitely, meanwhile the live feed is not being updated. This happens on both an iPhone 6 and an iPad (3rd Gen). The problem goes away after closing the app and starting up again and then the problem starts all over again. The previous version did not have this issue! PLEASE FIX! Otherwise, I may opt to replace my Nest Cams with the new D-Link Omna 180 camera which is HomeKit compatible!!.
Keeps getting worst! Don't update! 1/5
By KCDC 70301
Nothing is more frustrating than seeing that spinning blue circle. All day everyday! Stop focusing on adding new features and just bring back the basics. Like being able to flip through the moments that triggered notifications! I can't sit here all day and wait for something to happen.
Update ruined app 1/5
Since the new update, app freezes a ton when viewing video. If i want to skip back a day and view video, its impossible now due to non loading video or the app just crashes. Made my nest camera useless.
Bad update ! 1/5
Still don't have enough motion bubbles/icons for all the gray dots that signify movement has been detected.
No one has time to watch every single gray dot.
After the new update, the app now freezes and takes forever to load the live video.
So far so good 5/5
I recently purchased two Nest thermostats for our home and it was easy to set up both using this app. I am able to see both temperatures in the house and able to quickly change them if desired. I can also turn off features like using my phone to track my location as well as setting the away max an min temperatures. Overall this app is very easy to use.
New to this 4/5
From a non-millennial, love this - easy to set up, great views amazingly helpful for security!
Recent update... 2/5
By Josh Rath
My cam never had issues, and now it buffers nearly consistently.
Streaming issues. 3/5
Sometimes I cannot playback the recorded moments. It just spins. For the money paid for aware I would expect this to work better. Or at least consistently.
Limited usability with Time-of-day/Time-of-use programs 2/5
Like other IOT appliances Nest has repeatedly shown it does not appreciate customer requirements. Features removed without warning and lacking features that should be trivial to add.
Support is usually pleasant, but not helpful beyond simple solutions. They will refer to engineering only to have problems fester.
Lacks Widget support
Lacks exclusion scheduling for TOU plans
Removed option to set Away (Eco) from thermostat, however, you can configure this from the app (was broken on app for months when suddenly removed)
Smoke detectors.. 4/5
By Wit Man
Quite an excellent product. Easier to physically install, but more complex to setup. The apps control over the device is very good (though Cloud updates are very slow +24 hrs). But the comfort of knowing that pets are safe when away is priceless!
Frustratingly buggy 1/5
For Nest Cam, the notification settings don't work the way that they are configured. The home/away feature doesn't work. That's just two of the most frustrating problems with the app.
Flaky - keep an eye on the schedule 2/5
I have had two nest thermostats in my house for over a year. They have worked well, except for maintaining their schedules on this app. Without reason or warning, I have had the schedule on one or both disappear multiple times. Very frustrating to wake up at 6 in the morning to find that the heat has been on all night.
This week I replaced the router for our WIFI. The nest fell if the WIFI as I renamed it on the router. No problem, I successfully gave the thermostat the correct new WIFI name and they reconnected. The next morning I discovered the schedules again were missing and the home had been set to somewhere three time zones away.
Flaky. Running this on an iPhone 6 with automatic updates on.
Great home App and products! 5/5
By Seal Beach Teacher
We are very happy with the nest products and the integration is very good and we are happy with the protection they offer.
Our home is apple home and ask protect products have integrated with our iPhones iPads and Imacs very well.
By Juan lo
Last update made the app freeze a lot and video doesn't load all the time The outdoor camera is really awesome. The app was pretty good but still is missing some features. Also needs a way to pick what camera is the top one on the multi view
Cameras keep freezing 1/5
With this new update the cameras keep freezing when viewing them live or reviewing events. You have to force close and reopen, then you can use for a few minutes before it happens again.
Piece of Total S**t Garbage 1/5
Doesn't work at all. I get the loading symbol forever and cannot watch live video. I will be buying another brand name camera, throwing this one out and NEVER buying a Nest product again.
Dropcam app was better 2/5
Ever since NEST Took over this company the camera and all the apps are terrible. Last update crashes my new iPad Pro and my iPhone 6 Plus
Dropcam app is much better. Reason I had to start using nest app is because I purchased a third camera and dropcam doesn't allow adding a third cam and requests you to use nest app. Nest app is constantly freezing on you and doesn't capture as many movement as it should. You try to rewind to see a portion of the video footage and it skips over the portion that it should have captured (in my case my rabbit jumping over the baracade i set up). I wouldn't have know she done that if my boyfriend hadn't seen it himself. Also, you try to rewind and a lot of the times it doesn't play footage where you rewinded too. It freezes! Apparently, Nest bought out dropcam and that is why they have not been updating dropcam app which I liked. Granted it did have some issues but the issues compared to this app is not comparable. Please make your app better.. I spent so much money for 3 cameras and cannot view the footage as well as the previous dropcam app. This is BS!!!!!!!
Turning history on and off not working 2/5
By Need hints2
This is a key feature that no longer seems to work once you turn it off. Unable to turn back on. Even after selecting on, it just auto changes to off.
I like having this App. 5/5
I installed my nest this week and downloaded the app for it. I like that I can see and adjust my nest at anytime and see the temperature in my house.
Battery Issue Since Last Update 1/5
By Mitch Carmack
Once I updated to this newest version on iPhone, it's been serious draining my phone battery. I had to delete the app completely. Is there a software problem with this update?
Glitches in newest update! please fix! 3/5
The most recent update continues to lock up after about 30 seconds of using the app & it makes me want to throw my phone against the wall! If I could reinstall the old version I would because it worked great! Anytime I try to rewind or fast-forward in the 15 second intervals it continues to just have a little blue circle that just spins and spins and I have to exit the app and start over again it's very frustrating.
Great but 3/5
I think that this application is a fantastic one to help you control the temperature of your house from a remote location. My one problem is that it is constantly tracking my location and eating up my battery on my iPhone. I would like to have an option for it to only track my location while I am using the application. I get why it tracks my location so we can turn it down when I am not at home but I would still like the option for it to only track my location while using the application.
By VNL TALENT
Great app and it keeps getting better. Nest cameras are the best. I would like to see the price for the cloud service go down. Now besides getting still photos on the Apple Watch when there is an alert, you get video feed on the Apple Watch. Great app!!!
Terrible Update 1/5
The app does nothing but crash/hang up after a couple seconds of going into a camera and viewing past history. A couple skips of video and BAM Video turns into spinning circle of death. Happens on both mine and my wife's. Happens on wifi or LTE Uninstalled and put on a fresh load of iOS to the same result. Deplorable.
Terrible watch app. 1/5
Didn't want to open my phone, so I set it to 75 from my watch. Or so I thought. Somehow it set itself to 61 instead because I mistakenly turned the dial a bit *before* using the buttons to change the temp to 75, but the dial won, and now my AC drip leaked in to the floor boards. Thanks Nest!
Edit: Turns out your watch app uses all the precision of an super small dial. Decides to show a button for up and down that doesn't work. Realized it was using that dial by mistake.
Nest update is not a good one 1/5
By Mr. Mog
After the new update I cannot control the thermostat using my the app on my phone. Now my nest is just a regular ol' thermostat.
Crashes and Clip Export - fail 2/5
When open on iPhone 7 and iPad the app crashes after random period of time. In addition to- only able to export 60 second clips. Why not longer periods like the desktop version? Please enable this functionality.
No HomeKit Support! 3/5
Great app and thermostat but no HomeKit support is ridiculous! Step it up!
La resolución es nítida, observas todo todo el tiempo, súper buena para ver que pasa en casa cuando no estás y para supervisar al personal es increíble
What a JOKE! 👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎👎. What total crap. If your a burglar you must love this system. 99 percent of the time it doesn't work. Try saving a clip on your computer. Good luck on that. Piece of crap
Nice and easy.... 5/5
Very streamlined and easy to use app. Took me just minutes to setup my camera and thermostat.
Because of the issue with Nest switching Away to Home and turning off the camera, I didn't know there was someone in my house while I was out of town last weekend. I have to check the app constantly to be sure the camera is on. When it does work, I can't view events because of the spinning blue circle. I have been waiting for Nest to fix the issue, but it's been SO LONG that I'm giving up and looking for alternative cameras.
Awesome release 5/5
Love the new way to review video history, and the new person alerts :)
Home/Away Assist Doesn't Work 2/5
Two stars ONLY because the wifi temperature changing feature works. Yes, I can change the temperature from my phone. Moving on.
Of all Google owned/developed apps on iOS this HAS to be the worst. I'm sorry, but my stupid Giphy app has 3D touch support and even worse, my Dollar Shave Club app has a Notification Center widget. BOTH noticeably less suitable than say, oh I don't know, I thermostat.
I don't know if this is, like, a stand against Apple but come on. I've actually considered switching to a Honeywell smart thermostat because this app is not on par. We get it, you're "Nest", not complying with Apple. And we're over it.
The new Home/Away Assist feature doesn't work. Never has... and never will because their support team says, and I quote, "nothing's wrong, no one has reported any issues"... except for me apparently. 🤔
Very nice reliable and efficient does the job I intended it for !
Furnace went out 2/5
Why doesn't the Nest let you know via text or email if the furnace isn't operating as it should? I get a Nest report so it has my email address and is connected to my WiFi. My furnace went out while we were in Florida it was just lucky that my wife checked the app. I know the Honeywell thermostats can send you a text. Otherwise it works as it should & looks great. Seems like a big oversite.