Not up to date 2/5
App freezes when attempting to add photo to your account.
No optimization for iPhone X resolution.
Doesn’t have software update to support HomeKit that came out this last year.
App has a lot of promise, but like many Alphabey-owned subsidies, worries me that it will be forgotten about for 10,000 other projects.
Temp keeps changing 2/5
This app does not communicate properly with the thermostat. Multiple times a day I adjust the temp from my phone and it will seem to work. Then about 20 minutes later the temperature will change and is kicking the heat back on. This is very frustrating - especially when this is supposed to be helping me save energy - not turning it on when I don’t want it!! Ugh. I’ve had this issue with this app for a long time. Please fix!
Expect better from google 2/5
The app works ok, when it works. It’s constantly freezing up which makes it impossible to search for activity or rewind and watch anything without having to cue, recue and try watching several times.
Needs iPhone X Update 1/5
Currently does not work properly on iPhone X and needs an update
Cant see history 1/5
The play/stop button is gone and also the 15/30? sec rewind or fast forward button is gone. Makes it impossible to look at history.
Terrible app since Nest took over 2/5
The first thing to keep in mind is that the concept of “real-time” is basically non-existent with this app. This app is so slow and lags so much that you’re probably just watching video that’s a few minutes old.
Also the ability to record is so terrible and un-intuitive compared to the way Dropcam had it work. Just give a start time and duration - how tough is that?
Very basic 2/5
There are several upgrades they should make. I am speaking about the Nest Protect in particular.
First, since this product serves a very important function: keeping your family, home, and pets safe, it should let you know if there is a network problem so you can fix it ASAP. At one point, I was using a hot spot for internet and it would periodically power down. There was no indication from Nest that the Protect was offline. Another time, the power strip with my router accidentally became unplugged. I didn’t notice it was offline until I got home from work, leaving my house and precious dogs unprotected. This is a glaring inadequacy in my opinion. How hard would it be to add this functionality?
Second, the alarm should be able to be set to repeat until addressed.
Third, you should be able to silence the alarm if you so choose.
Low functioning app with much need for simple improvements even years after its launch. Pretty disappointing.
Good product. Very poor apps
My nest thermostat runs too long in the heat mode (actually cool mode also) right now it’s in heating season mode, after warms house to desired feel good temperature , keeps running, TOO HOT, I check thermostat on my iPhone, it shows thermostat has not reached target temperature , so I tap to a lower setting account it’s too hot, when I do that it then Immediately corrects existing temperature to already has been met, ( or heat should of shut down ) in other words, it over slept or didn’t wake up to shut off when target temperature was reached ( heat still running ,still was showing one degree under target temperature , again, after I turn down manually, it then displays one degree higher where it should have been and should have shut off heat. calling them for help :( too often seems to me like takes too long for me to explain my problem as if they are trying to solve world hunger, instead of digging into my real...let’s fix my problem !
Best Smart Thermostat and Innovative App 5/5
This Thermostat has to be one of the best things I have ever bought, it is efficient, sleek and a real timesaver. The app is like a reflection of the thermostat itself. With a simple and quick interface that works well. Very nice
Update: IPhone X Support?!
iPhone X 2/5
Please update for full screen support on iPhone X!
The app doesn’t work! I lower/raise the temp on my phone only to find out it didn’t change the temp on the thermostat. Trying to save more and energy but the app just doesn’t work.
Can’t login through phone anymore 1/5
I did the update and now I can’t login from my phone. Why can I not login to app still!!!!!!
Lacks features, camera lies about being off, ecobee far better 1/5
Still no Siri support after years. Camera constantly sends false movement alerts.
Biggest problem is that camera sends me alerts with snapshots when the camera is OFF. Apparently it’s never really off.
Finally ditched this thermostat for an ecobee4. It’s FAR better.
By Mr. Paul Michael
Death Of Apple. Can you make a Windows app to help us who are jumping ship from the fruit bowl.
No HomeKit 2/5
Please add HomeKit.
Love my NEST!!! 5/5
Just waiting for iPhone X update.
App hangs when updating schedule 2/5
I recently upgraded to the latest release. When I was building a new schedule, each Add entry would hang up my mobile device (both iPhone and iPad). It appeared that the changes weren’t being committed on the server side, or at least there was a significant delay. In many cases, I couldn’t swap out of the app and was forced to power off/power on.
Today, I used the web app. I also experienced issues with that; e.g., cannot remove a contact who has not accepted an invitation I sent earlier. And more...
Based on my experiences, I’m reluctant to purchase any more Nest products until your software quality management (user acceptance, release testing, regression testing, etc.) is up to par with what I’d expect. I’ve worked in IT for many years, so I’ve understand the push to get releases out the door on short sprints.
Finally, I should add that I’m very pleased with my 3rd Gen Nest from a hardware standpoint.
Please optimize for iPhone X! 3/5
Please optimize for iPhone X including Face ID login. Also, would love live video on Apple Watch.
Display not user friendly 2/5
The home screen should easily tell me what temperature my house is currently at and what temperature the thermostat is set to. Right now if I’m “home”
it just shows only one of these numbers and I’m not even sure which it is. Plus if you have it set to away, all the app shows on the home screen is “away” and “eco.” Come on, it should say the temperature of the house and the current thermostat setting without needing to click on anything. Right now if it’s set to away and I want to see the temp of the house and confirm the temp the thermostat is set to, I have to click on that “eco” button which then turns off away because it thinks I’m trying to change the temperature, even though I didn’t change the temperature, I just wanted to view it.
The Neverending Blue Circle 1/5
It takes forever to open. The blue circle goes round and round and round and round and round and round for 5 minutes. I try closing the app, turning off my device, then I turn it back on, open the app again, and the blue circle just goes around and around around again. Forget about watching your camera live. The blue circle is intermittent every minute. While I’m watching footage it freezes and I watch the blue circle of hell for at least one minute just before an event. The notifications are often nothing but a change in sunlight when it is set to only notify me when it sees a person. Tried to save footage, it froze, and did not save the footage. Sometimes if rewound too fast it will freeze. With all the time it has spent in the blue circle of hell I’m basically paying a subscription for nothing.
Unprofessional service 1/5
By harry pam
Camara works great but won’t long I been through this cameras past two years
I am tied and sick with it.
Customer service hold hours and hours
And they said when you buy there cameras one month free monitoring they lie.Nothing free.Also Camara don’t record whenever I need.when I call customer service they blame on my WiFi .i never have problem with my WiFi .i have fiber internet.i ay big bucks for my internet to Comcast.
App consistently fails to control thermostat 1/5
This app is so annoying!!! The app promises to provide the ability to adjust your home temperature directly from the app, but it never works. I have great home WiFi and both the phone and thermostat appears to be connected 100% of the time. I have seen that many others are experiencing the same problem. Please fix this issue!!
Still no hold; still no way to schedule two weeks 1/5
Two features it needs:
- SCHEDULE FOR TWO WEEKS
Version 5.16.2 Blues 1/5
After I updated to the latest version of the Nest app I could no longer turn on or turn off my Nest cameras. Calling Nest support was no help. Now I am stuck with cameras in two different homes that do not work.
Not Very Useful 1/5
When I first installed my Nest thermostat it took some time to fine tune the APP to work properly. Main issue was getting it to recognize when I was “Away”. After getting that to work properly, I had no issues with the APP until recently. The ONLY time it connects to the Nest thermostat is when I am home on my home network. When at work, if I try checking to insure the Nest is in the “Away” mode, all I get is a spinning ball the the error that it cannot connect to the server. This makes the APP useless for me.
Promises not met 1/5
Does not do what it promises to do. Can not adjust temperature remotely. It’s the only reason I have the app and if doesn’t work.
iPhone X not supported 3/5
By Jeff Kempster
The app had a great design and is very easy to use.
The iPhone X is not supported in this version. This is very typical Google to make Apple users of their software wait for updated features.
Please add iPhone X support 2/5
I use this app daily in my home. I would love to have HomeKit support, but I doubt that you will ever support it. Please add iPhone X support though; this is essential for viewing Nest cams. I will increase my rating then.
Very Slow Loading! 2/5
No matter if I’m on WiFi or LTE, video I’ll payback is slow at loading! Constant loading wheel.
Nest secure service not so secure 1/5
There is no option for an instant trigger on their new “Nest Secure” alarm system. When an intruder opens the door, the system requires a MINIMUM of 30 seconds before the alarm sounds while in home mode. Same thing when a motion sensor is tripped while in away mode. Both of these situations are tell tale signs of intruders. I’d love to repurchase the system when this issue is fixed.
Works great 4/5
Works great for us. We wish there's a timer feature that allows you to turn the ac or heat on for some defined period of time, and will turn off on its own.
No iPhone X support 1/5
Time for an update.
Horrible APP!!!!!! 1/5
Since update have to go into THREE screens to turn the **** camera on! What the hell happened to your company? Keeps getting worse. Instead of pimping you products...FIX WHAT YOU ALREADY HAVE! THIS APP IS HORRIBLE!!!
Must add support for iPhone C 3/5
This is a great app but now it’s just not what it used to be without the support for the new iPhone X
Ugly icon design 2/5
By Ella Gitman
Seriously, your icon is just bad. Good products, well designed, but the app icon is just an eye sore! Do something about it !!!!
Listen up Nest! 1/5
You know about the buffering problem. You know the playback is horrible. Many people have reported it to you directly and in the reviews here. Stop blaming the customers. You are not delivering the service you promised that your customers are paying for. Fix it now!
Nest protects still not working on iPhone app, but work on the website.
iPhone X & HomeKit Support...? 2/5
By Firefly IW
The title says it all. Those two things are the only reason this isn’t a 5-Star-situation. Do them. Both of them. KThanx.
iPhone X 1/5
By Iroh 01
Needs iPhone X screen support.
iPhone X support 3/5
App has been working fine, if not for a bit of lag.
Disappointed that the most recent update (11/15) didn’t include better iPhone X enhancements. I know it’s new but, it’s not like Nest didn’t know it coming....
iPhone X support 3/5
I’m disappointed that their idea of support for the iPhone X is to round the corners on the app. Please make use of the rest of the screen?
Iphone X support 1/5
Really an update with no iPhone X support?!
Horrible App, Horrible Product 1/5
I have had my nest product a little over a year and have hated every minute of it. It continuously disconnects from the internet and the app itself doesn’t always talk with the Nest across the house. Meaning I can’t just change the temp on my phone I have to walk across the house to adjust the temperature. What was the point of buying this item if 9/10 times I have to physically change it. I wish I could get a refund and have always felt that way but being as its out of the return window I know that won’t happen. This service is so bad my husband and I are done and have since reinstalled a tradition thermostat. Shame on you nest for advertising a service and product you just can’t provide. I really wish companies were held to a higher standard and could get in trouble for false advertising. Stay away from this product!!
No support for iPhone X. 1/5
Update to fit X screen! 2/5
First I have no sympathy for apps that are not updated to fit the new iPhone X screen. You’ve had months and plenty of apps made by MUCH smaller development teams have done it.
Also, the scheduling view UI is a mess. I have to turn my phone and pinch and drag. There has to be a better way.
Freezes. Needs more apple support 3/5
It freezes every time. Needs support for Apple Watch and apple home HomeKit. And really? You still haven’t updated it for the iPhone X?
No iPhone X support 1/5
iPhone X Support needed 4/5
I pay $15/mo to this company. Can I please get support for iPhone X?
APP CRASHES - NEW APPLE IOS 1/5
The new updated app crashes when going from the email notification to the Nest app.
Stopped working with the last two new IOS updates. Love this app — but as others have said each IOS update takes Nest forever to adjust / catch up.