Thermostat keeps going offline after update 1/5
After installing the latest update, my thermostat keeps going offline. Have to get up shivering late at night to find out that the thermostat is offline. Please fix as soon as possible.
Nest thermostat 3/5
A good stat if using one smart device but schedules don't always display correctly when connecting from two devices. Support could not resolve.
Love my Nest thermostats! 4/5
By Just 1K
We researched several smart thermostats when we got our new furnace installed and decided on the Nest. The main selling point for us was the ease of use for my 89 year old mother who lives with us. She had such a hard time with the old thermostats and their tiny digital display. She would end up programming it to be either way too hot or cold. No longer a problem with the Nest. It's easy for her to operate and to see!
I've been monitoring the usage using the history feature to see when she turns the thermostat up or down and have adjusted the schedule accordingly so she's comfortable all day.
The only issue I've run into is the Nest sets itself to away occasionally even though I thought I turned that feature off. I wish it would notify me somehow but so far it hasn't been a real problem.
I wish it worked as advertised 1/5
By T Matahead
My wife & I are home, 20 feet from the nest. The app states that we are away. During the Holidays we were 170 miles away, app says we are home. Guess we need to create our own "work around", aka schedule.
Its fine 4/5
By Dj Mad Mex
No issues works just fine.
Nest is Best! 5/5
I am so excited to use a thermostat that's with the modern times. I'm a 23 year old business owner and have been struggling with my energy costs for the last 2 months! Time to get my savings ;)
Great App 5/5
Great app and works well. I've only had for a week, but everything works great.
Fun app 5/5
It's really cool to have so much power over your house.
This here device is amazing! the fact I found an open box product for more then 70% off that I've been looking into buying and then it working last expectation makes it even more worth the purchase. The motion detection and chat feature was a surprise didn't even know this was part of the package. The app work like a charm a little delay between the video but it I still overall great.
Doesn't consistently work. 1/5
Does not snapshot events like it's supposed to. Shows "No Events" for the day when there have clearly been several since I constantly get notified when the occur.
There's Always Room for Change & Improvement! 4/5
By Nest Tech
I am a technical advisor for Nest Technical Support. Though I understand and appreciate everyone's opinion, I'd like to remind those with mixed or negative feelings about the Nest App, and/or the Nest products, that we are always working hard to make sure that our Customers receive the all-around-best Customer Service possible, and our Engineers are constantly working on the Nest App, and the Software Updates, to help accommodate and fix any known issues as quickly as possible. Keep in mind that these are products for the home, and they are a realatively new concept...with time comes change, and we are always making sure to give to best experience with the products, and their interfaces.
Great app easy to use!!
Slightly laggy but awesome opportunity for me to watch my fur babies and talk to them during the day.
Works well 4/5
By Digital Sun
Occasionally loose connection but overall good
Thermostat + Protect 5/5
By Pan Robert
Using it with Thermostat an Protect, works great. Love Home/Away assist!
Good but needs some work 3/5
My on my devices I get kicked out of the app nearly every other day. It kicks back to the logon screen. Support says it's a security feature but none of my 5 friends expierenxe the issue. My other complaint is only having two residences per account. I now have one account for my house and one that my parents and grandparents share. That is really quite annoying.
Nest thermostat 5/5
This app works great for the thermostat.
Love it! 5/5
This is a great product!!
Doesnt work on ipad 1/5
By Nobody you know 87
The app works perfectly on iphone6 and iphone7. Doesnt work at all on ipad. (Ios10) On an ipad, it hangs on startup 8 out 10 tries. Nothing responds: can't select settings, menu, or any camera. Doesn't rotate when you change orientation. Completely hung. Has bee n this way over a month now.
Sometimes it hangs hard enough to require a full reboot of the ipad (holding both buttons down)
I got the nest outdoor cam it work for about a week with no problem,started have with the internet connection
Internet working just fine I try setting up on my computer, iPad and phone no respond.
So great. No bugs. 1 month using. Amen
Can't get thermostat to work correctly. I'm not sure what the problem is.
Love it. 5/5
Nest gives me the flexibility to adjust my thermostat, cameras, and other devices while I'm home or away.
Works Great 5/5
Using the Nest Thermostat- works great and was really easy to setup and install. Setting up with Alexa was stupid simple too.
Not intuitive 5/5
By BT 78
Poorly designed app. Not intuitive.
Thermostat doesn't respond to app! 2/5
I love the thermostat but the update messed up the ability to control the temperature from the app. It maybe will respond half the time. What's the point of having the app if I have to go up to the unit and adjust it manually?
Issues with Geofencing 2/5
After asking repeated times too tech support if there are issues with geofencing I keep being told no. Nest needs to get it together. After being sent to a Sr. Engineer who won't respond and keeps stalling I'm getting frustrated. Other functions seem to work as expected however notifications are a big part of why we bought our camera.
Too bad there is no -100 star 1/5
The updated app is so ridiculous. Why does schedule overrides Home/Away Assist? Also takes forever for Away mode to be activated. Why do you have to make the system so complicated?
Works well 3/5
The app works fine, but I don't want Nest Aware and the app keeps promising me to sign up. I can't turn the prompts off, very annoying.
You had one job 1/5
The one feature I needed for this was being able to have two settings: one for Home and one for Away. With some recent software update, this disappeared. Combine that with the fact that resetting a forgotten password is like the Stations of the Cross, and I honestly regret buying the thermostat at this point.
Good app 4/5
Nice to see and control from your phone.
Much worse with new version 2/5
By Crim Kore
Zoom feature for camera now broken, incredibly frustrating, makes the whole app feel like crap
Awful, app never works 1/5
This is the worst service. 97% of the time streaming doesn't work. It spends 2 minutes spinning on the start screen, tells me the camera is off, when I know it is not bc I have someone at home right in front of it. I emailed support and they completely ignored me. I paid 200 for the camera 100 for service and it doesn't work. Ridiculous. I'm so fed up with Nest.
Works great 5/5
Best camera I ever bought
Love it 4/5
It's so easy.
NEST THERMOSTAT 1/5
This app is not working properly
NEST has the worst Customer service...
They don't know how to fix your thermostat.
They think the restart fix all the problems.
Please, make this app working
Love this app! 5/5
Ever since I installed the Nest thermostat and started using the app I have been extremely happy to use it daily. It is so convenient to adjust the temperature where ever I am in the house. Thank you for making this product.
Apple Home Kit incompatible 4/5
Really like the Nest and all that it can do... Really wish it would work with Apple's Home Kit...
By Caster Shell
Lacking in some programmability options but easily made up for with ifttt. The app itself is well polished and easy to use and understand. I just noticed I might get nearly half of the cost refunded by my gas an electric providers thanks to a search feature built into the app to search for energy programs nearby. I had no idea there were such rebates. Thanks!
Location detection broken 1/5
By True Superman
Phone detection for the auto away feature still doesn't work. That's a major feature of the app that isn't working. It used to.
Auto away not working 1/5
Auto away never seems to work on its own anymore. Please fix.
Upset with failed auto Eco (away) 3/5
I have been using the 2nd version for few years already. I trusted the nest to save my money when no one at home. This time we went away for a trip at this Christmas and the temperature is so low here. Then the nest I trusted should do its job always. But it fails to set to away (now Eco). It just set its learned temperature when we were at home. I don't know how much money I will pay extra this month, but I am no longer to trust my nest.
Update 1: Friend told me it uses iPhone to decide to automatically set to away/eco. It works for me now.
Update 2: added another iphone, auto away fails again. Also iPhone sometimes shows offline!!
Update 3: auto away works after turning off activity sensors of nest thermostat and smoke detector. Make sure to use phone locations and home/away assistant is on at thermostat local settings page.
Great product, one small flaw 4/5
I had just purchased the nest thermostat and downloaded the app, everything works great, only flaw I'm unable to view my current temperature in my house on the app, the number is suppose to be next to tick mark but number does not show, hope they roll out with an update that fixes this issue.
Nest thermostat 5/5
Had to install ours using electric heat. So far, so good, we haven't yet used the app to control it yet, since hubby is usually home. Will give an updated review after we've had the nest longer.
By Juan lo
The outdoor camera is really awesome. The app is pretty good but still is missing some features. Also needs a way to pick what camera is the top one on the multi view
Excellence in living! 5/5
By Love the vault
Love the Nest and ease of use. The app is the icing on the oh so rich cake!
Good but change location settings 4/5
The settings should allow your location to only be used when the app is in use. It's not point of you gps being on at all times it drains your battery. Other than that the Nest thermostat works good for me!! I love being able to turn the heat on when I'm on my way home verses it running all day and no one is home.
SEVERELY buggy notification system 1/5
By Leafy dew
The new update messed up the app it sends notifications whether home or not constantly this is awful to the point where i have to have notifications off which is also awful since the nest cam is now worth less than what is should be PLEASE FIX IMMEDIATELY in next update I'm not the only one having this problem as I saw.
Nest 3 4/5
The app is easy to navigate
Used to love my Nest 2/5
My Nest is installed in a vacation home. I love being able to turn it on from the road so the house is warm when I arrive. I used to be able to change from home to away on the nest device and now that doesn't work. And I just noticed that using the app or website does not reliably change to away. You tried to make it smarter but instead you lobotomized it!
We are buying smart thermostats for our permanent residence and this experience is causing us not to consider Nest.