It kept loading 1/5
Please fix. Should fired the person who handle this application. Seriously.
Locks up when scrolling history 1/5
I have two iPhone 7's on newest iOS (one 32 Verizon, one 128 Sprint) and both lock up with the rotating circle if you try to scroll around in video history. I've let them sit to see how long they would stay locked up and it went to seven minutes on both before I restarted the app. It does this whether wifi or cellular. Wish I knew a company that cared about their product but we lazy idiots keep supporting nest. Dropcam app is so much better and the company actually cared.
Hard controls and unreliable app 2/5
The controls are not intuitive to use. They seem to have found the most clunky way to do something and stuck with it. They should rethink most of the major controls.
The app seems to be very unreliable. I pay for Nest Aware but by the time I get the notifications the event has already happened multiple minutes prior. What is the point of being alerted minutes later?
The last few times I've tried to watch a cam live from the app it will freeze up and just start spinning.
By Blue Force 1
Very glitchy unstable app. Extremely unhappy with it. Not worth the money they charge you every year.
New customer no support 2/5
I am supposed to be able to connect this app to my ADT app, but I keep getting nest.com is unavailable. I cannot get anyone to communicate what is going on with their app. I didn't think this was a fly by night company?
Always is loading and it Durant save events ever.
Slow Slow Horrible Service server issues are the newest debacle 1/5
App can take up to 20 seconds to open. No doubt Google is gathering information. I regret that Nest sold its customers out and I am stuck with my purchase. Don't be a fool and buy anything from Nest/ Google their mobile app is marginal and main frame computer is even worse. Multiple times it looses your account info so you have resign back in. Both have frequent " offline" issues and server problems are getting to be more frequent.
Poor Quality For A lot of Money 1/5
By Business Traveler2017
Used to be good. But keeps dropping connection.
Works sometimes, but not enough 1/5
By Brad Henry
I've had it work occasionally, but usually it is just a frustrating ball of junk. The Dropcam app is solid and reliable, I never would have bought a new Nest camera if I would have known how bad the Nest app is.
Men at door 1/5
Just had two men at door and scared me when I came around corner to see them as my front door open but security door lock and camera did not pick it up furious! Time to cancel subscription .call to ask why this happen kid had no clue gave me reference number told me to call back if happen again.
Please make them move able 2/5
Nothing like scrubbing your reviews!!!
This app has gone from okay to ridiculously bad.
So much could be done with these but every update is worse than last. Back it up several updates and you get to mediocre.
Used to be great 2/5
By Crippled Coyote
App freezes all the time. It doesn't offer the smooth playback they used to provide before and I am paying for two cameras.
App is awful 1/5
Web app and app on phone are useless. Freeze all the time when trying to view video. I love how your review gets cleared if the nickname is taken also. I'm returning the extra cameras I purchased.
Fantastic app 5/5
Great app that helps me monitor my home from anywhere.
Bring Back Dropcam App 2/5
The Dropcam app was so much better. Easier to use with better playback. Ever since Nest bought Dropcam, the app has gone down hill. I cancelled my subscription.
Terrible App 2/5
The app doesn't work for my iPad Air with my indoor 720 indoor cam. Won't open properly after spin is finished, usually locks up. Not sensitive to apps touch (all my other iPad apps work fine).
The old Dropcam app works find!
Seeing the Nest App review is pretty poor isn't it. Others must be using the App on iPhone & newer iPads. Still two & half score! Pay big $ for the Nest App?
Gave up tech support long time ago. Try this, try that, etc, etc. I won't live that long.
My Arlo cams are working fine. Wireless, 10day free iCloud recording.
Annoying banner ad 1/5
Expensive hardware to purchase but there is still an ad for nest aware EVERY time you select a camera. No option to get rid of it.
I just bought 2 nest protect smoke/CO detectors. Impossible to connect units after multiple attempts that the app and units signal were successful. Mysteriously drops units right after set up when I finally did get one of the units to connect. Units won't connect to internet. Lots of style and hype but really poor performance both from hardware and from the app
I love it 5/5
I love the best Camera system. Being this is for the app I will say the app; loads fast, has never crashed, stream video quick, highlights potion nicely.
Other comments I have regarding the system overall; cameras are great quality, nest aware confusions motion with lights from cars on the street, audio comes out good.
Yes the nest system is expensive subscription base but if you didn't want to pay it why did you get it? You can do it cheaper but it will take more of your time maintaining. If you accept it that's great! Don't use this as a means to convince the nest team to drop price.
Also dropcam vs nest, yes change is hard but being that the quality has gone up, do you really need to be that stuck in your ways?
This app has never worked for me 1/5
By Paps Van Winkle
App has so many bugs and takes so long to sync with the camera in real time if you've scrolled through your feed. It also freezes on you and doesn't play back if you scroll through your feed too much. This app has never been flawless. It has always been broken. I don't understand why these developers can't get the app to work right ever. 👎
Much to be desired.
By Harry Petit
Affordable and exactly what we needed
Wifi connection is constantly disconnected or Nest unavailable. When it is connected it works great. I don't seem to have an issue using the Wemo app.
Good App 5/5
I have had good results with the Nest App. It has been reliable. I have an indoor drop cam, an outdoor nest cam, and two nest smoke detectors and the app works fine with all of them. Also, the app works fine with my Iphone6, my iPad Pro, and my iMac.
A joke 2/5
Very useless app for the amount of money being spent on your products, get people competent the can build a useful app!!
Buggy App 1/5
This app is terrible. After our trial subscription to NestAware, we stopped getting any type of notification. I've already contacted customer service with no help over two months. And now their only answer is providing just a one month free subscription again! Notifications are delayed. Opening the app the video does not display quickly enough and sometimes not at all. And this isn't dependent on your current wifi or LTE.
Pretty terrible 1/5
Controls don't match the instructions on best.com. No apparent way to install another nest device, but nest relies on this app for the installation. Really bad in terms of intuitiveness. Nest should do better.
Isn't this thing supposed to save me money? 2/5
My Nest thermostat was great the first two years I had it. This current winter, tho, it's been doing a lot of heating while it knows I'm away. Sure, I can manually set it to Eco mode when I leave...but I could turn down a cheap thermostat when I leave too!
Please, folks, make Away work again!
Sorry No good 😡😡!!! 1/5
By Jermaine Fee
I bought this product about two years ago. I swear it worked fine then. But lately, I don't know 🤷♀️ it's not doing what it uses to do. Sorry I'm going to dump this product and invest in a nighthawk!!! It's hard wired and have no yearly fees to operate!!!! Cost a little bit more but I'll bet it will work better!!! 🙏🏾🙏🏾🙏🏾
Thumbs Down 1/5
Older version of this app worked fine. This updated app is a total thumbs down. Can't playback video and will no longer allow you to zoom in on something like a license plate.
Garbage app 1/5
Zero functionality, ultra encrypted because the thermostat is an unnecessary intrusion into your privacy.
Works great for my thermostat 5/5
By Young rando
Great app great product!!
Hate IT 1/5
By Aunt Principal
Not at all user friendly. Spent 5 days trying to get the thing loaded up and work. Sorry I bought it!
I have turned off the sound for the app but it still clicks when I change the temp. I don't want to hear a noise!
Used to be good. Now freezes and is super buggy 1/5
Why can't Nest go back to 3 updates ago when it was good. Fire your "superstar" programmer who gets stoned all day long and hire someone who can do the job please.
Great hardware, awful app 2/5
We only use the nest thermostat, so no comment on camera systems. The app interface is simple but not intuitive, so expect to spend some time trying to figure out how to perform basic functions. Scheduling your thermostat temperatures is a disastrously difficult process. You have to set each individual day - no copy and paste feature - and the schedule will randomly disappear every now and again, leaving us very toasty at night. When scheduling, you are forced to use landscape mode, which is a minor inconvenience, but the real headache is the way the numbers on the temperature sliders are positioned. You can't see what temp you're selecting because the numbers appear right underneath your fingertip. I use the iPhone 7 plus, so screen real estate really shouldn't be an issue.
Freezing, loading issues for Cam 1/5
Major issues with freezing and loading. Have to reboot the app every 30min. Even upgraded to a range extender at home thinking it was a network problem. We're first time parents and use this as a baby cam for our infant. It has been stressful not being able to see.
Does what it's supposed to 5/5
I am able to control my thermostat and use other nest features without any problems !!
I have setup the nest thermostat endless times but it seems to end up doing what it wants, far from being a 'smart' appliance
Love it & Nest!! 5/5
So easy to manage my smart home devices from Nest!!
Worst app ever. Save yourself and do not buy it. There are constant freezes and I am unable to watch the video footage. Why hasn't there been ANY updates? There are so many issues and bug fixes that need to be addressed. Completely useless.
Nice but doesn't always work 2/5
App is easy to use, but it doesn't work all of the time. Sometimes I'll adjust the temperature or turn on the fan and nothing will happen. Other times, I'll do the same thing and it works fine. Wifi works on both the device and my thermostat so I'm always wondering if my adjustments are happening when I'm on vacation or at work.
Clunky hard to schedule 1/5
For such a novel piece of hardware this app is not a match. The ugly Honeywell app is still so much easier to custom schedule. Where are the features in this app? Too simple yet unintuitive (tap+hold for copy paste)
Nest camera 1/5
By Nest camera
Well, problem to see view miss and cut part of it .. not happy for that .. poorly wifi nest camera .. yes
Yes pictures are great but miss to cut film wifi are weak .. that is why
Useless app - Dropcam is way better for now 1/5
I installed Nest because the Dropcam app stopped giving push notifications when something triggered the camera (also read on Nest site that they will cease support for Dropcam). I installed Nest and got my notifications back, but every time I open the app or open it from a notification, nothing streams. I can't get access from my camera feed at all with Nest. In the meantime while the Dropcam app works, I switch and open Dropcam to view my feed. This is ridiculous. Hopefully they actually fix and make the app work, or a competitor comes by for me to switch to, or continue supporting Dropcam.
Now it's NOT WORKING - Offline again! 1/5
Your latest update now shows continuously "Offline" in the app. I have a great wifi connection and NO other apps have an "Offline" issue, except for the Nest app. The nest thermostat shows it is connected to wifi, but the app won't connect to the nest and yes my wifi is working.
Worst service ever 1/5
Too bad....good product. Waiting 40 minutes for support. What crap.
Bought the nest cam. It works pretty well. But the one thing that needs improvement. When set to home and you set notifications to off when home you still get notifications..so whenever I walk into the kitchen it sends me a notification. I also don't like how you need to location on all the time for the app to automatically know when your home. It should know when you connect to your wifi and know your home by that way
Apple Watch App doesn't work. 1/5
The Apple Watch App doesn't load most of the time. When it does, it's not even operational 95% of the time.
Doesn't work anymore. 1/5
By Zombie 53
Since latest software update, app does not work on either iOS or android. Cannot adjust temperature or see current inside temperature. Useless.