App Doesn’t Work 1/5
Tried deleting and installing several times by app keeps stating it doesn’t have internet connection or it has some other failure.
Does not work at all 1/5
Tried app before but it never was able to connect to site (iPhone 6s with latest iOS). Decided to try again, but every time get message “The system is temporarily unavailable. Please try again later”. Don’t know what people are doing to get it to work, but all my other finance apps work.
Still no iPhone x display support 1/5
Not sure why it is taking so long.
Works but is dated 3/5
By Screwz Luse
The app world however it looks like it's stuck in the past. It might even be a wrapper for their website.
It's not designed for the X and had a lot of formatting issues where the content on the page takes up 1/3-1/2 the screen with a lot of wasted space sure to weird formatting bug.
App needs an overhaul
Terrible app 1/5
Touch ID and Face ID are completely non-functional and pointless in this app - you still have to type in a password every login after using Face/Touch ID. App is not sized for any modern iPhone - it like it is sized circa iPhone 4. Payroll features from the NetBenefits website are inaccessible in the app and the website also doesn’t work well in mobile browser. All around poor job!
Not very useful 1/5
By Son of BGreg
Trying to use the app on my phone, and Touch ID isn’t working. I think Apple did something in the last release, as some others have had, and fixed, the problem. App says it’s using Touch ID then nothing happens.
Needs overhaul 1/5
Appears to be optimized for iPhone 4. TouchID and faceID do not work even though it lets you set that up. Very clunky.
Out-dated app 1/5
By John PharmD
The UI is fairly basic however the resolution and overall state of the app is unsatisfactory. If you were to guess you would say the app was 5 years since last update. Their mobile website works better than the app. Definitely much room for improvement.
Need support for Face ID login 3/5
Overall, the app is ok however for those that have the IPhone X, one cannot completely login via Face ID. I always have to manually enter my password.
Better in the past 2/5
Have used the app for a long time. Got the iphoneX and the faceid log in doesn’t log me in to the app. I still need to enter my password
Not as bad as others have said 4/5
Most of the reviews are negative for this app, but I actually think its more user friendly than the website. The thing that’s most important to me is being able to change my contribution amount, and it’s the first thing I see when opening the app. I’ll spend close to 15-20 minutes just trying to find where to do that from the full site, if I can even find it at all. This app has what I need, so I’ll be keeping it.
The app appears to be a thin cover over their website which ends up being very glitchy. The crazy things that happen in this app make no sense. The website is fine but it appears they went for the cheapest was to do an app.
Sloppy seconds 1/5
This app is sooo poorly designed compared to the main fidelity app. Feels like sloppy seconds to me when I use it after the main app.
Face ID doesn’t log you in. 1/5
It pops up, confirms my ID, and then I still have to enter my password.
Also no iPhone X screen support.
Dont use. Website down for months 1/5
I don't like to write negative reviews but Fidelity has had problems with the web site for weeks to months and cant fix the issue ( hacked?). Basically the app cant reach the site. Meanwhile there is no way to pick your retirement allocations and hence losing thousands of dollars by having your money go into default high fee funds that in the long haul amount to half your money going into the pocket of some jerk who thinks he is a genius by getting paid to pick stocks and shady deals and placing them into a fund that you could pick yourself at no cost by looking at any number of web sites if you have the time and knowledge.
Either NetBenefits was hacked or this is a ploy in cahoots with institutions to force your money into high fee funds! Cant be anything else.
Useful app, but 2/5
looks like it’s hasn’t been updated in ages. Needs a serious UX overhaul, otherwise a five-star app.
Will not allow check deposit 1/5
By Your Boy Daniel
App will not take a picture of a check.. the 1 purpose of the app fails!
Piece of Sht 1/5
It cant accept any picture I take from an iphone X.
Outdated app and design 1/5
Does not support screens off any modern iPhones! The app should be banned and removed from the app store. It is like a rotten fruit or vegetable sitting on a shelf in a grocery store!!!!
Works fine 5/5
By Nicco, DC
It worked fine for me.
iPhone X Face ID 2/5
This app still doesn’t work with Face ID on the iPhone X. It’s frustrating when the camera recognizes my face and still prompts me to put the password in.
Update stinks 1/5
By Pizza guy212
Prefer to give zero stars. Touch ID didn’t work anymore. I just upgraded to the iPhone X and facial recognition doesn’t work either. Please fix!
Makes me angry 1/5
Doesn’t recognized Face ID 3/5
I’ve tried to login multiple times with Face ID and no luck. That’s my only complaint since I only use the app for minor things. Mostly for viewing purposes.
Where is the iPhone X compatibility? 1/5
This iPhone app isn’t compatible with iPhone X.
Can’t upload electronic documents 1/5
Why would 401k.com send me to this app to do a “mobile upload” when it asks you to take a picture of your paper docs? Mine are electronic! Hence the need for an “upload.” So I think fine, I’ll screenshot them! But, you CAN’T upload those either!! You literally have to take a picture
Broken on IPhone X 1/5
By Detailed planner
App worked big on previous phones, but doesn’t unlock with FaceID. Fingers crossed it gets fixed soon.
What happened? 1/5
This once was a relatively useful app. Now it’s just broken. Medical ID card is useless. Touch ID does not work. Pretty much a waste of space on my phone.
By New york fried chicken
Face ID does not work. It recognizes the Face ID and goes green, but does not login in.
Won’t update on my iPad
Just terrible 1/5
App renders like it is ten years old. Face ID does not work. For a company managing billions of dollars of people’s money it should be better.
Quit complaining 5/5
I have no complaints about this app it does
all the basic things that I need like account
balance, change contributions etc.
Noted I said basic things.
“ if you don’t like don’t use it maybe someone with better appreciation will like it, technology is not and be perfect then use your personal pc”
forced to update to broken app 1/5
It forced me to update to this version of the app which touch id and the login is broken
FaceID doesn’t work and lots of web views 1/5
TouchID used to work but now I can’t login with FaceID.
Many pages load in a web view. Unacceptable for an app. If a lot of content is a web view what’s the point of the app?
Needs a lot of work.
Touch ID broken now in iOS 11 1/5
This app is terrible. I can no longer use Touch ID to login, even though it says at bottom of login screen it’s turned on. Face ID is listed in app options in Settings, but nothing about Touch ID.
Terrible Update 1/5
This is the first time I’ve ever felt inclined to write a negative review on anything in my life, but the updated version of this app is a joke and is a big step backwards for an app that already left a lot to be desired. I don’t know if it’s an issue with all iPads, but I have an iPad mini 3 and I can no longer see the full app display. The leftmost 20-25% of the display is cut-off, even though the app only uses around 70% of the actual width of the screen to begin with, leaving a thick black wasted space around the perimeter. A company as large and wealthy as Fidelity should be able to provide something better to their clients than this worthless effort. Please fix!!!
Not working with iPhone X 1/5
Can't even get past the initial screen after the message about it working with FaceID.
Login doesn’t work 1/5
By Joey am
I typed in my credentials at login page and nothing happens
Horrible - cannot even login. 1/5
I could not even login. Login button doesn't work. Login button is like an image and not function. Horrible.
So Frustrating! 1/5
Not sure what has happened to this app but I will be uninstalling for good as of today! It had worked fine for several years and now it’s garbage!
Never have I had a compatibility issue with my iPhone 7 and this app now it won’t even open- I have uninstalled and reinstalled- just tired of it not working
Face ID 1/5
Face ID doesn’t work.
Needs Help 1/5
No back button when deep in the app. App screen is to small for the iphone x screen, needs to be extended to fill the entire iphone x screen
Buggy login 3/5
Questionable FaceID support. This is the only app of worsens I have that face I’d breaks with. App tries to use it but never plus in saved credentials. Also they have yet to adjust for iPhone X screen size.
Great app!! Not sure why some people are giving this app such low ratings 5/5
Does not render correctly on iPhone X 1/5
By Dax B
Fidelity is too slow at updating this app. Very disappointed that they don’t invest in it when competitors like Wealthfront, Schwab and Chase are making great apps.
Needs Some Major Fixing 1/5
By Zari Baez
I absolutely hate giving bad ratings. This app needs a serious update. Not optimized for the iPhone X and there seems to be no back button. I literally have to close out the app and restart it to go back to the homepage. Also, the Face ID doesn’t work. I still have to put my password in. The app worked great when I was on the iPhone 6 but not so great in the X.
iPhone X 1/5
Thanks for adding Face ID. Please fit the app to the iPhone X screen. Simple iOS app coding.
Quit requiring username and password every time you update the app. I have finger print recognition turned on for a reason.
Login won’t appear 1/5
By Mick Jaggernaut
Fail, when starting the app no login screen or anything appears. It just mentions Touch ID and sits at the main screen. No Touch ID prompt, no manual login field. Fix this stupidity immediately, i want to look at my money. Stupid fools.
Not optimized for iPhone 6/6+ 1/5
It is absolutely absurd that this app now has iPhone X support and yet it still does not even support iPhone 6/6+ resolutions. I wish I could give his zero stars.