App completely worthless as of 7/13/17 1/5
I don't know what happened to my reward points, or, if I'm even currently earning them. The app says 0 points balance and I can't click on the "Offers" tab without the app crashing asking me to sign in repeatedly... without it ever going through.
Does not work
Something's wrong 2/5
I loved the app at first but now, every time I open the app it asks me to login. I login and it says that it was successful but I try to look at offers or see my points and it logs me back out and tells me to sign in again. I hope this can get fixed soon.
If I could give this 0 Stars I would it lost all my stuff after updating 1/5
Tried to login and forgot password tried to submit email for password reset it no luck all my info is gone and game points since app updated
Zero stars 1/5
This app is a waste of space. The old app was much better and now I don't even go to Royal Farms AT ALL since the new app. It doesn't work, my points always read zero, and you have to do THE MOST to even get a card to use your points that way. I'm deleting the app and taking my business to 7-eleven whose app actually works with much better customer service. ✌🏾
I have yet to get this app to work. Still don't know how many points I've earned. Go back to the drawing board.
9 times out of ten when I try to use the app it's say unsuccessful try again later. Various locations various times. Tired of even trying to use it! Have a ton of points I can't even redeem.
One of the worst apps-ever! 1/5
By the submariner
I built up points and then a glitch happened and all of the accumulated points disappeared. Deleted the app.....for good!!!!
Stopped working 2/5
This app doesn't work anymore
Not again! 1/5
Two days ago the app presented an alert saying not to worry about our points showing zero. It went on to say that all we need to do was sign out and log back in and it would be fixed. Needless to say, the app (and the website I might add) now does not recognize my email address or password. Luckily, my local Royal Farms said my points are still there. The app is now useless and I have not found a way to let the developer know.
Close but not quite 1/5
Getting points is useless if you can't redeem them! This most recent version of the app put the game back to the way we liked, but still does not display anything when you select "offers" and crashes when you select "club cards"
I used to go to Royal Farms everyday on my way to my sons school and grab a coffee and maybe a quick bite. I barely go in anymore, once a week, MAYBE. I understand they can't make it SO easy to get free things like the old app. I really miss getting points for checking in. You could've just limited the check in to once a day. I did like the "buy 7 get one free" addition, I'll give you an extra star for that. I was SO bummed out when I saw the new rewards for points and I couldn't redeem for a coffee or fountain beverage. I don't really understand it considering I think that's one of your best selling points. I'm a vegetarian so I don't really want any chicken and there's 4 different rewards for chicken and 1 for a sausage breakfast sandwich. Do you really need 4 separate chicken rewards? Bleh.
Bring back your old app, this new one is a waste of my time.
I can't even sign in, even though I know my login information is correct. Really poor execution!
Don't even act 1/5
Bruh, y'all cheeks. The game is back and all which is good but I can't redeem any points. When I tap on the icon the redeem it, nothing pops up.
No coffee? 1/5
I used to use my points for an occasional coffee, but that option is no longer available. Our Royal Farm Store doesn't offer chicken or fries, and that is what most of the offers are. Very disappointed!
This app is some trash 1/5
Royal farms brought back the matching game, but not only do you get five turns, but you don't get points per match, which means that you have to sit down for a good ten minutes. And they changed up all the rewards. I used to redeem my points on the slushies for marching band practice and at the games, Burt now I can't. This app is some trash.
Bring back the old app 1/5
This app is trash I will be going to wawa or anywhere but rofo now with this trash app
Rofo app 5/5
By Rofo Lover
Great updates - love the free stuff, clubs , fuel discounts and Marlboro discounts! Much improved!
- free stuff
- clubs - buy 7 get 7th free
- fuel discounts - huge
- great tobacco discounts!
No More Points 1/5
You now have to clear the whole board to get any points. That was my only reason for going to Royal Farms when I have a Wawa two blocks away.
Loyalty, yes please 5/5
By Nimblee Bimblee
I love that I can earn points and club punches by shopping at Royal Farms. The app helps me track the offers and also gives me access to my account so I don't have to carry around the card.
Much Improved.....thank you RoFo 5/5
The initial App was good but this version kicks its up a notch. Really excited for all the programs. Will delay my quitting smoking though with the smoking offers :)
Come a Long Way! 5/5
I was pretty disappointed with this app originally. There were glitches and bugs, but I commend the RoFo team for getting it all together. I love using RoFo Pay to get gas discounts, plus who does love earning points for free stuff! They're getting there, but sooo much better than before! Thanks, RoFo!
Terrible changes 1/5
The app is such a downgrade from the old app. Did royal farms even bother testing the app before releasing it? It just loads a webpage in the app so it's not even an app really...
Royal Farms rewards card is also hit and miss with it actually working.
Better than my first review 4/5
By Bye Rofo
Third review and now giving 4 stars, which is 3 and 2 more stars than my original reviews a month or two ago. It doesn't crash anymore, prizes have gotten a little better and now I understand the point system a little more. Dinging Rofo a star for rolling this app out way too soon but glad they brought the new game back. With that being said, the rewards program is good if you are a loyal customer. You don't get as many points for playing the game but you can easily rack them up for every dollar you spend (like an actual rewards program). You get 1 point for each gallon of gas, 5 points for each dollar spent in the store and 5 points each day you win the game. If you filled up a 15 gallon car each week, that's 15 points, played and won the game 5 times a week, that's 25 points, and spent $12 in a week in the store, that's 60 points, which would total 100 points in a week. If you spend more $ or fill up more (or play and win the game every day), those points could accrue much faster. Still not as good as the first app, but I'm sure there were people that abused the free stuff. If you also do the gas program you get $.10 off each gallon and other stuff you get free after buying 6. All together, not a bad program. Rofo - if you're reading this, might I suggest you bring back coffee, slushies, subs etc back as prizes as well.
Bring back the old match game 1/5
This new app is really disappointing. Am I the only one who absolutely cannot beat the match game and if the only amour of points we are getting for this you might as well bring back the dumb game where you have to feed the guy chicken. At least that ones beatable. I only have the app 1 star because ZERO isn't an option!!!
By JP 5509
What was wrong with the old app? I've had that app for years and there has never been any problems. It is impossible to get any points now, as in the game you have to clear the whole board just to get a whole 5 points. Wow! And a maximum of 5 points per day. Thank you Royal Farms; I'm so grateful for 5 little points. Royal Farms is a growing company and now thinks they are too good to give stuff away. They don't care about people complaining about their app; all they care about is money.
Getting There! 3/5
The new version is definitely better than the old version of their new app. They brought back a version of the matching card game which is great! However, still missing the coffee and slurpie rewards that I need been using my points for. Now I just have a build up a points without any prizes that I'm actually interested in. Hence, the 3 stars.
The "old" game ain't the same. 1/5
By Maryland Dave
Ok, so they brought back the game, but you get a measly 5 points, but only if you complete the entire game. Call me dumb, but that's not quite the same as it was before the stupid chicken catching, face stuffing game was forced upon us.
I'm sure the bean counters at corporate decided that they were giving away too many points with the old game, and that added up to too many free drinks etc. But they had no way to know if those free items went to repeat customers spending hundreds of dollars. Users didn't scan their apps for other purchases.
Royal Farms - You missed the mark on this one.
i just don't understand what was wrong with the old app. you could've just maybe changed the point values by 1.5x or 2x in the old app rather than making a completely new and bogus one. 0 respect for your company.
Worst app 1/5
This is the worst app I ever put on my phone. I started going to Royal Farms because of the points on the old app. Now I haven't gone at all since the change. The points eventually transferred but now there's nothing worth using them for. And you can't earn any more with that terrible "game." Now you've replaced the game with another memory game, which is better, but it is nearly impossible to win. Also you give so few points, I'll NEVER be able to accumulate enough for any incentives. I have not gone back to Royal Farms since you changed the app.
Points Problem 1/5
By Piper Bond
The problem is the number of points we earn per game, not the game itself. 5 is NOT enough. Literally bring back the other game verbatim so we can get more than just 5 points per game!!!
I have never been able to et my rofo card to update. I click update and every time it sends me back to the home screen. I've tried deleting the app and restarting/ resetting my phone and nothing has helped. I wish this worked but it just hasn't for me...
🤔 not really any better. 1/5
This new update (where the game is matching cards)isn't really any better that the chicken in the guys mouth. That was at least easier to get points. Either give us more try's or give us SOMETHING for at least getting a few matches correct.
No points unless you clear the board 2/5
Very slight improvement in that 1) they finally restored my points (you have to create a new account using your old email address-- no other method seems to work), and 2) the match game is back-- SORT OF. You can't earn any points at all unless you clear the board. So unless you have a lot of time every day to devote to this game, you won't earn any reward points. I guess giving people a free coffee when they came in for their $40 fill-up was ruining their profit margin.
ABSOLUTELY FURIOUS 1/5
I used to love the Royal Farms rewards app. Not only could i get a free drink, but I would also buy gas and some extra needed stuff while I was there. But then y'all decided to GET RID OF YOUR BUSINESS by deleting the app and replacing it with an app that is nearly impossible to win a free drink heck impossible to even win a single point. By deleting the app Royal Farms lost business because now that I don't have the app to get a free drink, I'm also no longer buying gas from you, and i'm also not buying other food supply from you. So you might think getting rid of the game will bring in more money for your company buy making us pay for our drinks, but really you are losing money because now a lot of people stopped going and buying your supplies all because you got rid of an app that brought you customers. Royal Farms was my #1 choice to go because of the app. But like MANY others, we all never go to Royal farms, because it's just like any other gas station, because you deleted your reward app that brought you business. YOU PLAYED YOURSELF ROYAL FARMS. I suggest you bring back the original game if you want to bring customers back to your stops.
Great APP 5/5
I love the program and the fact rofo brought the game back!
Zero stars 1/5
By Fantisy fan
You done messed up RoFo.. This app is terrible.
None of my points transferred over, this new "game" is just dumb at least with the old game you had to think a little bit and could win 5pts or 30pts depending on how well you did. Now IF you can win you only get 5pts. Just all around bad move, the old app was the only reason I went to RoFo. I'll just stick with WaWa and Sheetz from now on
NEGATIVE INFINITY STARS 1/5
Worse update ever. My 2,000 points didn't transfer. You can only win 5 points per day... so it takes you a week to win some water and a month to win some fries. Deleting and never eating their food again.
ROFO PAY? 2/5
I refuse to give up my drivers license number and last 4 digits of my social security number activate ROFO Pay.
Worker upgrade ever 1/5
I would give them a ZERO rating, if it was possible!! This was the worst "improvement" ever! I use to use the old app a couple of times a week and spent about $20/week, even with the free drink/coffee. I deleted the "new" app and haven't been in a RoFlo in weeks! Whoever handles their social media pages lie about improvements that never came so I finally just deleted the app and now use WaWa's app - their stores are just as nice and have a great selection. I hope someone got fired over this debacle!!!
Hard to navigate. 1/5
They updated some of the freebies but it still is not clear how to redeem them. Clicking on them does nothing. The only thing that will work is taking a few measly cents off my purchase. I have plenty of point to use but no way to use them. Please make it easier to navigate and use the points (which I forget to mention, that we can barely even get now)
Zero Stars 1/5
I was a frequent user of the old app. While I would love to use this one, I can't even get past the log in screen. I reset my password thinking that it might be a problem on my end, but the app still says that I have "failed to login." Please fix this bug so I can transfer my old points and earn some new ones!
Disappointing "upgrade" 1/5
I had over a thousand points on the old app, and loved stopping for an icee when we got gas. Unfortunately, that's not even an option anymore! Wawa will get all of our business from now on.
I'm happy that I'm finally able to get the app to work. But never mind, it's just an awful waste of time. DELETE!!
ZERO STARS 1/5
I can't believe they put out this app without thorough testing. It crashes, it tells me I have no points, no card shows up and it tells me I must sign in to play the game. I am signed in, but it still will not let me in. Don't get me started on the ROFO card that refuses to work after being approved 3 weeks ago. I have a week left to get my 25¢ off and the card does not work. RF cannot find the error after 7+ calls over 3 weeks. You just lost a formerly loyal customer!
This is a re-review of the updated app. They have fixed their previous mistakes and given us chicken as a reward! Though points are harder to acquire, its more of a loyalty reward program now, as apposed to the old "I can play a game" system. The new game still is not as fun, but like i said before its more about spending money to get rewards. I hope more menu items get chosen to be rewards in the future. Thumbs up!
Too much personal information 1/5
By Give a hoot gibson
Advertises 25 cents off gas but you have to provide drivers license number, birth date, last four of ssn, and bank account information so they can take payment straight from your bank account and not credit card. No thanks. Should have a lesser discount available if you want to use your credit card.
Wish I could rate lower! 1/5
I had the original app and it worked fine. A little outdated but fine. This new app is so broken you can't do much of anything. And the new mini game is terrible I've tried it numerous times and have gotten 0 points every time. Awful app
Bring back the old game & old offers! 1/5
I don't car if you revamp the app, and make it look different. But the new offers are freaking horrible. Since you've changed the app, I haven't been back to a royal farms at all! Not to pump gas or grab something to snack on. Going there I would always get a free drink while going about my day, and now that completely changed. Bring it back and you'll bring customers back.