Not reliable 1/5
App sections of club cards and offers rarely load, home screen top that shows deals only works some of the time. This is the same app that wants me to use my credit card attached to it? No way. Needs a fix and obviously the company that runs this one can’t get it right
Royal Farms v1.4 3/5
Just to address the developers.. Please don’t generalize an update. Don’t say that you’ve made a correction to one slight error in the app when there were major design changes. Just note that when the team releases updates. Also, somehow the team screwed up the offers page (it doesn’t load). Hopefully it won’t be another couple of months to produce a small update to fix some problems. I still have faith.
- Slightly Annoyed Customer
Bring back the old game... 1/5
By Miss NeNe*
It use to be so easy to win reward points but now it’s impossible.
Doesn’t work with iOS 11 1/5
App hasn’t worked since I updated to 11 or any of the subsequent releases. I can get to the log in screen but as soon as I click log in after I input my login and password, the app closes. It’s awful.
bar code unscannable 1/5
hey great update! nice new format for the barcode! too bad my local rofo can’t scan it.
Can't update! 1/5
Can't update this app since it's no longer compatible with my phone. Excuse me for having an old phone!
Bad and disappointing 1/5
App constantly tells me I need to log in after it says I’m logged in, can’t use anything due to this issue
No club card status 2/5
Not certain what happened with this app, but club card statuses are no longer visible. Just see the chicken head clucking. Disappeared about a month ago. Have removed and reinstalled - still nothing. Please fix as it was always nice knowing when a free item was nearing.
Quality of service 3/5
By Mosko 46
The food is good but staff can be better trained by management
Super slow app 1/5
Only useful to see how many points u have. Everything else locks up and errors come on screen. Can’t even see the Offers.
Can’t Log In 1/5
Just another half-baked garbage app that doesn’t work on iPhone or Android.
The app does not work! 1/5
The app does not work the app support from the App store does not work. The app constantly tells me I need to sign in for this feature. I can see the points but on the home screen it says zero but when I go on the one link it shows me points that's it I don't know what I can get for those points it's all meaningless can't do anything this is freaking stupid
Absolutely awful 1/5
I haven't been able to log in for months and still no fix. If I could log in, it still wouldn't be nearly as good as the old app which was replaced early this year. Almost 9 months of this new app and they still haven't figured it out. Pretty sad considering how much I liked royal farms before this switch.
Piece of Sh!t 1/5
By The man Freddy
Barely works... idk what else to say. Useless
Doesnt work 1/5
I hate that its not specific enough on what i need to purchase to use my points
App completely worthless as of 7/13/17 1/5
I don't know what happened to my reward points, or, if I'm even currently earning them. The app says 0 points balance and I can't click on the "Offers" tab without the app crashing asking me to sign in repeatedly... without it ever going through.
Does not work
Something's wrong 2/5
I loved the app at first but now, every time I open the app it asks me to login. I login and it says that it was successful but I try to look at offers or see my points and it logs me back out and tells me to sign in again. I hope this can get fixed soon.
If I could give this 0 Stars I would it lost all my stuff after updating 1/5
Tried to login and forgot password tried to submit email for password reset it no luck all my info is gone and game points since app updated
Zero stars 1/5
This app is a waste of space. The old app was much better and now I don't even go to Royal Farms AT ALL since the new app. It doesn't work, my points always read zero, and you have to do THE MOST to even get a card to use your points that way. I'm deleting the app and taking my business to 7-eleven whose app actually works with much better customer service. ✌🏾
I have yet to get this app to work. Still don't know how many points I've earned. Go back to the drawing board.
9 times out of ten when I try to use the app it's say unsuccessful try again later. Various locations various times. Tired of even trying to use it! Have a ton of points I can't even redeem.
One of the worst apps-ever! 1/5
By the submariner
I built up points and then a glitch happened and all of the accumulated points disappeared. Deleted the app.....for good!!!!
Stopped working 2/5
This app doesn't work anymore
Not again! 1/5
Two days ago the app presented an alert saying not to worry about our points showing zero. It went on to say that all we need to do was sign out and log back in and it would be fixed. Needless to say, the app (and the website I might add) now does not recognize my email address or password. Luckily, my local Royal Farms said my points are still there. The app is now useless and I have not found a way to let the developer know.
Close but not quite 1/5
Getting points is useless if you can't redeem them! This most recent version of the app put the game back to the way we liked, but still does not display anything when you select "offers" and crashes when you select "club cards"
I used to go to Royal Farms everyday on my way to my sons school and grab a coffee and maybe a quick bite. I barely go in anymore, once a week, MAYBE. I understand they can't make it SO easy to get free things like the old app. I really miss getting points for checking in. You could've just limited the check in to once a day. I did like the "buy 7 get one free" addition, I'll give you an extra star for that. I was SO bummed out when I saw the new rewards for points and I couldn't redeem for a coffee or fountain beverage. I don't really understand it considering I think that's one of your best selling points. I'm a vegetarian so I don't really want any chicken and there's 4 different rewards for chicken and 1 for a sausage breakfast sandwich. Do you really need 4 separate chicken rewards? Bleh.
Bring back your old app, this new one is a waste of my time.
I can't even sign in, even though I know my login information is correct. Really poor execution!
Don't even act 1/5
Bruh, y'all cheeks. The game is back and all which is good but I can't redeem any points. When I tap on the icon the redeem it, nothing pops up.
No coffee? 1/5
I used to use my points for an occasional coffee, but that option is no longer available. Our Royal Farm Store doesn't offer chicken or fries, and that is what most of the offers are. Very disappointed!
This app is some trash 1/5
Royal farms brought back the matching game, but not only do you get five turns, but you don't get points per match, which means that you have to sit down for a good ten minutes. And they changed up all the rewards. I used to redeem my points on the slushies for marching band practice and at the games, Burt now I can't. This app is some trash.
Bring back the old app 1/5
This app is trash I will be going to wawa or anywhere but rofo now with this trash app
Rofo app 5/5
By Rofo Lover
Great updates - love the free stuff, clubs , fuel discounts and Marlboro discounts! Much improved!
- free stuff
- clubs - buy 7 get 7th free
- fuel discounts - huge
- great tobacco discounts!
No More Points 1/5
You now have to clear the whole board to get any points. That was my only reason for going to Royal Farms when I have a Wawa two blocks away.
Loyalty, yes please 5/5
By Nimblee Bimblee
I love that I can earn points and club punches by shopping at Royal Farms. The app helps me track the offers and also gives me access to my account so I don't have to carry around the card.
Much Improved.....thank you RoFo 5/5
The initial App was good but this version kicks its up a notch. Really excited for all the programs. Will delay my quitting smoking though with the smoking offers :)
Come a Long Way! 5/5
I was pretty disappointed with this app originally. There were glitches and bugs, but I commend the RoFo team for getting it all together. I love using RoFo Pay to get gas discounts, plus who does love earning points for free stuff! They're getting there, but sooo much better than before! Thanks, RoFo!
Terrible changes 1/5
The app is such a downgrade from the old app. Did royal farms even bother testing the app before releasing it? It just loads a webpage in the app so it's not even an app really...
Royal Farms rewards card is also hit and miss with it actually working.
Better than my first review 4/5
By Bye Rofo
Third review and now giving 4 stars, which is 3 and 2 more stars than my original reviews a month or two ago. It doesn't crash anymore, prizes have gotten a little better and now I understand the point system a little more. Dinging Rofo a star for rolling this app out way too soon but glad they brought the new game back. With that being said, the rewards program is good if you are a loyal customer. You don't get as many points for playing the game but you can easily rack them up for every dollar you spend (like an actual rewards program). You get 1 point for each gallon of gas, 5 points for each dollar spent in the store and 5 points each day you win the game. If you filled up a 15 gallon car each week, that's 15 points, played and won the game 5 times a week, that's 25 points, and spent $12 in a week in the store, that's 60 points, which would total 100 points in a week. If you spend more $ or fill up more (or play and win the game every day), those points could accrue much faster. Still not as good as the first app, but I'm sure there were people that abused the free stuff. If you also do the gas program you get $.10 off each gallon and other stuff you get free after buying 6. All together, not a bad program. Rofo - if you're reading this, might I suggest you bring back coffee, slushies, subs etc back as prizes as well.
Bring back the old match game 1/5
This new app is really disappointing. Am I the only one who absolutely cannot beat the match game and if the only amour of points we are getting for this you might as well bring back the dumb game where you have to feed the guy chicken. At least that ones beatable. I only have the app 1 star because ZERO isn't an option!!!
By JP 5509
What was wrong with the old app? I've had that app for years and there has never been any problems. It is impossible to get any points now, as in the game you have to clear the whole board just to get a whole 5 points. Wow! And a maximum of 5 points per day. Thank you Royal Farms; I'm so grateful for 5 little points. Royal Farms is a growing company and now thinks they are too good to give stuff away. They don't care about people complaining about their app; all they care about is money.
Getting There! 3/5
The new version is definitely better than the old version of their new app. They brought back a version of the matching card game which is great! However, still missing the coffee and slurpie rewards that I need been using my points for. Now I just have a build up a points without any prizes that I'm actually interested in. Hence, the 3 stars.
The "old" game ain't the same. 1/5
By Maryland Dave
Ok, so they brought back the game, but you get a measly 5 points, but only if you complete the entire game. Call me dumb, but that's not quite the same as it was before the stupid chicken catching, face stuffing game was forced upon us.
I'm sure the bean counters at corporate decided that they were giving away too many points with the old game, and that added up to too many free drinks etc. But they had no way to know if those free items went to repeat customers spending hundreds of dollars. Users didn't scan their apps for other purchases.
Royal Farms - You missed the mark on this one.
i just don't understand what was wrong with the old app. you could've just maybe changed the point values by 1.5x or 2x in the old app rather than making a completely new and bogus one. 0 respect for your company.
Worst app 1/5
This is the worst app I ever put on my phone. I started going to Royal Farms because of the points on the old app. Now I haven't gone at all since the change. The points eventually transferred but now there's nothing worth using them for. And you can't earn any more with that terrible "game." Now you've replaced the game with another memory game, which is better, but it is nearly impossible to win. Also you give so few points, I'll NEVER be able to accumulate enough for any incentives. I have not gone back to Royal Farms since you changed the app.
Points Problem 1/5
By Piper Bond
The problem is the number of points we earn per game, not the game itself. 5 is NOT enough. Literally bring back the other game verbatim so we can get more than just 5 points per game!!!
I have never been able to et my rofo card to update. I click update and every time it sends me back to the home screen. I've tried deleting the app and restarting/ resetting my phone and nothing has helped. I wish this worked but it just hasn't for me...
🤔 not really any better. 1/5
This new update (where the game is matching cards)isn't really any better that the chicken in the guys mouth. That was at least easier to get points. Either give us more try's or give us SOMETHING for at least getting a few matches correct.
No points unless you clear the board 2/5
Very slight improvement in that 1) they finally restored my points (you have to create a new account using your old email address-- no other method seems to work), and 2) the match game is back-- SORT OF. You can't earn any points at all unless you clear the board. So unless you have a lot of time every day to devote to this game, you won't earn any reward points. I guess giving people a free coffee when they came in for their $40 fill-up was ruining their profit margin.