No directionality listed on route planner
Can tell which train but not which direction.
This makes app useless
So disappointing for a once great app 1/5
By Astros 2017 World Series
This app used to be great but now it is so cluttered with ads and forces you into web browser ads. The routes feature apparently does not work without upgrading anymore. On the bright side, I’ve finally learnt to just read a simple subway map and no longer rely on the app.
Addresses don’t work 1/5
By I'm John
I can’t believe I paid for this. It’s only barely good for having a subway map. If you don’t know the name of the station you’re going to this app is useless.
You can not type in an address and have it give you the nearest station. A waste of money. I’m sorry I paid for the ad free version. They don’t deserve the money, neither do the ad companies!
Mapway sent me an email saying that their app can find nearest location but they failed to mention that it doesn’t do point to point. You have to know the subway stop you’re going to for the app to tell you how to get there. WELL if I knew that I wouldn’t need the app in the first place!
I’ll stick with Apple Maps and consider the $3’s a donation maybe they can get a clue.
No brained 3/5
By Yankeeim oviedo
Makes traveling around so much easier. Even if you’re familiar with the city
Very Helpful 5/5
Makes it easy knowing how to go
Good help 5/5
This app is great
Great Map 5/5
Easy to find stations and locations in one spot
Inaccurate train arrival times. 1/5
Grossly inaccurate train arrival times.
By mike the west coast tourist
Well designed—easy to use. Thanks
This app is useless. It is not user-friendly at all and becomes frustrating to navigate.
Decent free app 3/5
By mta commuter
Decent free app, but not not very accurate on weekend service status
If you don’t turn off ads, you get full screen ads that cannot be dismissed—no map for you!
But turning off the ads is much as $8! Too expensive I say.
Great app 5/5
By Mark Foisey Jr
Helpful and easy to navigate
NYC subway system 5/5
Fast and reliable in these stressful/unpredictable times we live in today.
Needs internet 2/5
By Mambo Lady
Don’t like that it needs Internet to work
Couldn’t do NY without it 5/5
Very helpful for people visitors and for people who recently moved to NY to travel through the system without wasting time getting on or off the wrong stations.
The map is al I see useful and a map can be obtained anywhere. It needs lots of improvements. Also, the adds should not pop up when you are looking for an address, specially when in a rush. I know thats how they make money, but, think about a better way of advertisement.
Missing important info 3/5
Good map that’s available offline. It’s very useful. I used to have notifications on but it became useless as there are only a few timeframes for notification that you can choose (I find that I get way too many for way too long...even though you only need it just 1 hr before you leave) and the notification itself is not specific about what the change in service is. Not helpful. And I found out that throughout using this app over a couple of years, it doesn’t let you know any weekend service changes - such as trains not running at all or skipping certain stations. This is a different type of notification aside from the usual incident/delay type of service change and it’s somehow hard to know unless you go to a specific page on the MTA website or go to the station to see notice flyers stuck on the wall. I dunno... but I get really annoyed when I go take the train and the train station itself is shut down at the same time it shows “good service” on this app. Now I have to either walk to another line/station and/or rearrange my whole transportation so I’m probably gonna be late for 30 mins.. Hopefully in the future this app can include such important info so we don’t get the run around from MTA so much as we do now.
Subway transit 1/5
Doesn’t show subway entrances
Not user friendly
Not good for beginners
Not useful for those with little subway knowledge
Dope app 5/5
Ton of ads. Inaccurate information.
It use to update 2/5
By crazy e caos
For 2 weeks straight the 2 and 3 trains had work suspended from 10pm-5pm.
At no point did the application show this.
This app has become unreliable as of late.
So sad to delete it
NYC Subway app 5/5
Great app with up to date information about subway lines
Doesn’t work. Standing on the platform, train pulls in. Arrival Board says train 9 mins away. I refresh, says something completely different. Glad I didn’t pay for it.
Never works 1/5
I like the app and the features but it never works
Labai geras! 5/5
Lengva surasti savo tinklą greitai
Annoying ads 1/5
I don't mind a small innocuous ad banner that does not detract from the app you are using. However, the NYC subway is obnoxious. It Constantly updates every few seconds. Flashing, large detracting space, changing in size. How the heck can anyone map a course through Manhattan, when every 5 seconds your concentration is interrupted by non-sense. I had to delete. I don't feel the need to pay for ad free. Ads are ok when properly presented.
Except for the annoying adds that pop up right when I open the app.
Even this, MTA messed up 1/5
By UWS NYC
Like all things MTA, this app is useless.
Useful app (ads have become annoying) 4/5
This app is my go to when I may need to get around due to unexpected detours on the train or need to plan a different away around an area I may not be familiar with.
The ads however have really become the downfall of this app, as before they use to pop up and you could close but each one is a video with audio which you have to wait to close. It didn’t use to be this intrusive. I know ads are needed for funding but the new ad method is going to kill this app.
I highly recommend people to pay to have ads removed. You’ll thank me later.
UX disaster 3/5
Jeeze where to start? If there's any helpful functionality here it's al hidden behind confusing and ugly interface. I guess this is on par with the whole MTA experience in general...so, mission accomplished.
Use Transit App instead. It's free, better designed and way more helpful.
Include Southbound 4/5
Overall, the app is great especially with the notifications for trains one rides daily. The only problem I have is the Jamaica Center train station doesn’t include Southbound train arrivals which I would really like to have.
I love it 4/5
By Tripe-face Wookiee
Always take it
Superb app, really helped me out! 5/5
By Jordan Bed.
Cannot thank this app enough!!
Easy to use 4/5
I’m from out of town, downloaded this AM. Used several times today—I especially liked the Express Metro recommendation
Great service 5/5
Love the subway
So helpful 5/5
Even the free version rocks and is always accurate
Dabomb! 😧 5/5
By Dabomb! 😧
One of The Greatest Tools For Subway Riders 5/5
One of The Greatest Tools For Subway Riders
Great help for visitors 5/5
As out of Towners visiting NJ and NYC from out of state we were very thankful for the great service we experienced with NYC METRO.
We purchased tickets in the Port Authority and with visitor info maps were able to quickly find routes, determine arrival times, etc.
Sometimes it was difficult to know if we were in the right side of the platform, but after a few close calls we learned to see where the line ran and looked for those stops.
Other riders were kind when we asked questions. The trains were usually very prompt. We didn't wait long at any time of day or night. When a car was full, we could easily wait for another.
Having connections to the NJ bus and centrally located stops made our travels easy and saved some on our walking.
In late night returns and after large entertainment events, I was grateful to see an obvious police presence.
On the trains I was impressed with how clean the cars were, comfortable and well sir-conditioned on hot muggy days. Many cars had boards displaying the line and upcoming stops. Other riders were polite, helpful to each other.
Looking forward to my next visit.
Good app but ads are ridiculous 3/5
I use this to see the outline of the NYC subways. I don’t understand how an app that is simply a picture of the subway system can have so many ads.
By Lower East Side
Love the New Layou!
Not always accurate especially on weekends 3/5
By sharp rabbit
I just spent an extra 30 minutes getting to my destination because their data was inaccurate
Great app 5/5
By Jane Y.
Essential when in NYC
Easy to use!! 5/5
Extremely useful!! I am from out of town and this helped us get around the city in an inexpensive and efficient manor.
Service Status not up to date ever 2/5
This app is a glorified map.
By Half empty half full