Crashes and freezes a lot 2/5
This site makes you sign in each time even if your credentials are saved, creating an extra time consuming step every time you want to pull up a ticket as the app is slow. It also crashes a lot or, like today, stopped letting you purchase tickets completely. This caused me to miss my bus. Also the bus arrival times are inaccurate and you can’t purchase tickets for all bus routes. The only reason that it got two stars is because on the rare occasions it works it’s convenient.
Anxiety every time I want to use the app 2/5
It takes too long for the purchased tickets to load, creating lines to enter the bus and annoyance for both me and the bus driver. I’ve started counting to see actual open times and it takes anywhere from 20-40 seconds! This is crazy! Otherwise, it’s nice to be able to skip buying a physical ticket.
Very Convenient 4/5
Great to see schedules & buy tickets easily. Wish the app sent you notifications about delays for your stations.
No other option so we’re stuck with it 1/5
What a crap app. Favorites get deleted every time you update and even then selecting favorites to pull up schedules just spins and spins never loads. Too bad there’s no other option. We’re stuck with traffic until NJT decides to hire competent app developers.
Horribly unreliable 1/5
I’ll buy a ticket in advance, but when I try to activate it later in the day, it claims I have no internet connection which means I have to buy a physical train ticket. I pay twice to ride the train. DO NOT USE UNTIL THEY FIX IT.
Serious issue with redundant favorites 2/5
So far this app does what it claims with one especially frustrating bug. It's great to buy a ticket without waiting in a line.
DO NOT attempt to favorite a train station while using "Departure Vision" it will create zombie favorites that are not starred, and you, like I, will have six copies of Hoboken taking up all the space in your favorites with no way to recover.
I wish I had the problem of favorite deletion others mentioned, but with my luck it wouldn't affect my zombie favorites. Those are probably forever.
Get the feeling the dev team is either lazy, incapable or just plain mean 1/5
By Les S
Brightness is still a big issue!!!!! It’s getting turned up when activated to nearly the brightest level but turn it back down to the original level once I'm done displaying the ticket. Come on now! It’s like you guys are just openly hostile to your customers.
PS: If you don’t fix the brightness thing iPhone X users (OLED burn-in) will riot
App wont reload ticket 1/5
The app stopped reloading my ticket using my etrac card when I called etrac its not recognizing the exp date you need to fix your broken app.
An app almost as stupid as the agency that published it! 1/5
If you are looking for an app that will drain your battery life as quickly as possible look no further! This app is guaranteed to maximize the brightness of your screen. Think your iPhone is bright now? Just wait! If that’s not enough for you: Your phone will steadily get warmer and warmer as badly written code causes thousands of recurring conflicts in your home phones operating system, consuming valuable system resources and making your applications run like it’s he 1990s. You sure won’t ever get cold! Don’t worry though: if the app completely kills your battery NJtransit’s trained professionals will happily kick you off the train at the next stop, and if you play your cards right you might even get he honor of being blamed for one of their many many delays! Why is this app free? No idea? They should be charging you for this abuse! Download now!
Auto Brightness major issue with ios11 1/5
It automatically doesn’t reduce brightness once the app is closed. Major issue with ios11 since the auto brightness button is now hidden in accessibility. 101 of app dev people!!
I am going to delete the app and buy paper ticket from the next month!
Not working features 1/5
The schedule feature is broken. Favorite schedules don’t load. Has caused miss a train. It worked in the previous versions, but i. Typical NJ transit fashion, services and functionality regress.
Worst app ever 1/5
I've been using and reviewing apps since the beginning of the App Store. This is the worst app ever. The ui is terrible. The functionality is misleading and counterintuitive. I paid for tickets but didn’t get them because the app got stuck.
Works but buggy 2/5
The favorites feature just doesn’t work in OS 11. Also annoying that no matter what, when I open the app it goes right to the ticket. I understand that this may be convenient at some moments, but if you just want to check the schedule it’s a pain.
Favorites functionality doesn't work 2/5
By Gerry Wilson
Favorites function does not resolve. It's broken. After creating a favorite route the schedule fails to load.
This is a known bug. Pleas enter into Jira.
Seriously? App of this type has ads????
Worst update ever 1/5
By Britt me
None of the favorites work or transferred. When you try to click a favorite the app freezes and if you try to make something new a "favorite" it tells you you've reached maximum WHEN IT SAYS YOU HAVE ZERO FAVORITES.
I use this app for commuting, so searching every morning and afternoon is tireless and endless. It feels like someone hired a middle schooler to build an app for over 1million riders. Cool.
This is just the cherry on top after all the fails of the past year. JUST FIX THE APP PLEASE!!!!
Can’t Use No Place T o Enter CVC 1/5
By I love it sooo much I hate it.
My credit card carrier requires CVC when making mobile charges. This app has no place to enter CVC. Carrier will reject charges.
Works great on my iphone 6S Plus ios 10.3.3 5/5
By LJ Elevias
Works great with purchasing, schedules and fares on my iPhone 6S Plus running ios 10.3.3.
Seems to perfectly emulate the Jersey Transit website if you are used to using that portal.
Totally unreliable for buses, worse all the time 1/5
Buses that you are tracking disappear from this system partway through their routes all the time. Some buses that exist never get tracked. It used to be reliable but now it's basically so hit or miss that it's useless. Bus 89 tracking in particular is unreliable.
Get a Monthly Pass and Trash This App 1/5
When I first installed this app I thought it would be my oracle for understanding all things NJ Transit related. Instead of an oracle, it's more of a Magic 8 Ball. Everytime I tried to use it to figure out a bus route and stop, it would give me a different answer—like, within seconds of each other—all of which were meaningless. You've heard of "word salad?" Well this app is bus route salad. From what I've read in other reviews, it does the same for train schedules.
What I *did* use it for was buying e-tickets and skipping the lines. And it worked pretty reliably for that—until it didn't. There were a few times when I wasn't sure it was going to activate a ticket before the bus left, but usually, even if I had only one bar of signal it would pull through and activate the e-ticket. Then one sunny day, with plenty of bars on the signal meter, it kept telling me it couldn't activate the ticket and to please try again.
After several "try agains" without success, I forced quit the app to try a fresh start. Then it wouldn't let me login to my account, so I couldn't even see my ticket. In the end I not only missed my bus, but had to spend another $8 for a paper ticket.
This was clearly the fault of NJ Transit's backend system, because my phone had plenty of bars and I was getting the usual notification storm from the internet.
This app is now off my phone, replaced by a tried and true, paper-based monthly pass. Save yourself some angst and frustration and do the same.
Favorites delete if not enough space when downloading a movie! 2/5
By Pass don't buy
Now with IOS 11 Favorites are deleting every other day! NJT fix your app to protect saved favorites!
1 year ago wrote
Was about to catch a bus. Decided to download a movie before leaving home. Checked my favorite list for bus time. Bus in 15 min! Ok let me download movie. Selected and hit download.. Sat for a few seconds and come back with error. Not enough room on device. Selected ok... Went to check favorites to see about bus and ALL my favorite were gone! Ran to bus once on added 2 routes to list. Then tried download movie again. Same error checked favorites and again they were gone!
App developer rewrite to protect favorites.
The train time aren’t loading 2/5
The app was great, I could see when the trains came and I could buy tickets for it but as of late the train schedules don’t even load and I have to go to the actual website which defeats the purpose of the app.
Lost all my tks 1/5
I updated to iOS 11 and lost all 20 of my tks and NJ transit and Apple where of no help
Not Ready yet 1/5
Many stations are missing including NYC Port Authority. It's a joke
Life savor! Well done 4/5
Commuters between NY and NJ are thanking NJ transit for this app. Wish the ticket could be accessed through locked screen. Wish we could customize the menu. But thank you all the same.
Broken Update - Freezes on Saved Trips 2/5
Unfortunately, this update appears to have more issues than the previous update. When you view favorited schedule routes, it freezes on "Loading Results." Rebooted and reinstalled both the phone and app, but still encountering the same issues demonstrating this is a flawed app update. It's unfortunate how you can't view the schedules when it's a critical part of what makes the app functional.
Good app - but... 3/5
While this app is very useful for schedules and purchasing tickets - it has one very dumb and frustrating feature. Apparently no one informed the NJ Transit app developers about "Omni-channel". If you open app on a 2nd device (e.g. iPad) it blocks access to the app on 1st device (e.g. IPhone) and requires a delete and reinstall to access again and loses all saved settings in the process. 👹
Crashes - can't use 1/5
Once again updated the app and it's unusable. I go to log in to My Tickets and it just keeps saying the network is lost. Nothing I can do to get my tickets again. This app is useless every time you update it.
Bus Routes Missing 2/5
This update claims to allow purchase of tickets for all bus routes. However, the 165 (and probably others) is missing.
Useful and bad 2/5
Good to buy tickets, 60% of the time the time of the buses is fake
Awesome app 5/5
I don't have any words to describe this app.its simply best.
Convenient yet unreliable 3/5
The recent improvements to the app make it a much more user friendly and convenient interface.
There are 3 glaring issues that need to be fixed.
1. No notification of cancelled trains. When planning a route using the schedules feature, your options include trains that have been cancelled. Departure Vision will often show cancelled trains as still active or simply not show them at all if they have been cancelled. Problem is - departure vision only shows about 20 minutes out for big stations like Newark or NYP. So you can't plan in advance.
2. Auto rotation of app is buggy. If you have a monthly ticket, it will auto rotate to landscape mode. When you go back to the app it will often be stuck in landscape mode and unusable.
3. The apps auto adjusts your brightness to full when it displays your monthly pass. After exiting the monthly pass you need to manually adjust brightness back down. Really annoying since anytime you open the app your monthly pass displays first.
After you purchase a ticket, you are given scheduled times of each arrival. This would be extremely convenient and helpful, if the times were right. I took the train from Bayhead to glen rock which was an original destination of 7:08pm. I was given a virtual schedule of the times of each station arrival. I was told that I would arrive at long branch at 4:58 pm. I get off the train at 4:58 pm and where am I? In Alenhurst. I look up tickets from Allenhurst to glen rock and it turns out that I won't be getting to glen rock until 10:00 at night. I decided to give up and turn back around after this. Thank you NJ transit for ruining my trip!
Doesn't show my bus route! 1/5
I have trouble finding my bus route to purchase a ticket no matter how I search-by name, number, zone. It just doesn't show up!! Anyone else have this problem??
The worst 1/5
This is the worst app I've ever downloaded. It is wildly uninformative. Relying on this for accurate information is akin to rolling dice. Frank Fleming had it right - "Incompetent "
What happen? 2/5
I like the new update on how you can buy a one way ticket instead of only buying a monthly ticket, but why they take the monthly ticket away?
Please keep me logged in 2/5
Would love to see my login carried over from last session. Having my to do that every time is annoying. Otherwise works fine.
Train Schedules are a LIE 1/5
showed up for the 7:50 train perfectly on time and it never showed up. had to wait 2 hours for the next one. Schedules are not accurate.
NJ Transit = No Bueno 1/5
Trains literally just don't show up
"No service is scheduled for this stop at this time" Well can you show me a time that there is service. This app is really bad. But I use it to buy bus tickets because exact fare is a struggle.
Update: to make matters worse it doesn't actually save my favorited bus stops for more than a day. I constantly have to search and re favorite.
Driver won't let me on the bus. 1/5
Don't get this app. You are better off get a card.
Bus driver would not let me get because my app was not working. I had a monthly and he was my usual driver!!
So I waited for the next driver same BS
I ended up getting to work one hour and half mins late!
Bus driver kicked me out because their app didn't respond 1/5
App failed to log me in one morning and was late for work.
Unable to login with 10.3.3 Update 3/5
I am unable to login and purchase tickets on the app after the iOS 10.3.3 update.
Bad update as of July 20 1/5
After the recent update, I have not been able to open it! It just won't open.
I hate you. 1/5
Currently sitting a delayed train trying to activate my ticket that I bought 30 mins ago and the app is telling me the network connection was lost...now what? I'm already on the train, I already bought my tickets, I'm already late for work...I hate you.
Doesn't connect me to my account in the morning rush. Couldn't use purchased the tickets !
I've never written a review for an app until now, but this app is particularly bad. Bus arrival times are never accurate and none of the features on the app are intuitive to use. If you buy a bus ticket on the app, good luck trying to use it. I've bought tickets multiple times only for them not to show up in the My Tickets section until hours later.
Somehow made the app worse 1/5
I've been purchasing my lightrail passed through this app for a year now. And now since the update it will not show me my ticket. I paid for it, I have my receipt. But no ticket. Fingers crossed I don't get asked for it huh? Would be awesome to purchase a pass and get ticketed on top of it.
Consistently logged out... 2/5
Randomly and consistently being logged out and then claims I am already logged into another device. Am required to reimport my account to my "new" phone. And since some ticket collectors are impatient, this causes quite a headache.
BUS PASS 1/5
What on earth happened to the bus pass?! I was getting ready to purchase one and there is no function to purchase one. Just all the different tickets of the day or up to 10 trips! What is up with this update?!