Terrible program 1/5
Noodles is the worst rewards program for any major restaurant chain. It's terrible I've spent $100s and the only "offer" I got was for catering!
Not worth it. 1/5
The rewards expire really fast, so unless you go there regularly already, they're worthless. And the app nags you about them, with no option to say "no, I'm not going to buy five gallons of catered mac and cheese, even with a discount" to remove an item you'll never use, to get it to stop. If you don't go to Noodles every week or two, they don't want you.
And these canned "responses" that don't address what the reviewer said are beyond insulting. Someone needs to get fired for this trainwreck of a "promotion".
What rewards? 1/5
I'm super disappointed in this app so far. I downloaded it because I eat noodles 1-3x a week while working. I spend plenty of money there and yet the only reward that I've truly received was the very first one for signing up. Since then my "rewards" have been the special going on that weekend for 20% off a la carte catering pan of mac... that isn't a reward, it's a weekend special that I also received in my email. I think there should be more legit rewards sent to those who are loyal and keep coming back!!
Love me some noods 5/5
I enjoy the app and the food. Wish you could get more rewards but betters can't be choosers. Keep in going noodles.
By Nova alien
Not much use when it crashes 10 seconds after you start it
Payment Options 1/5
i am giving this app a one star for the lack of options for payment. As and updatable, it should include the option and addition of ApplePay. I was ordering online without my card nearby and there was only an option to add card, no apple pay. It would be so much easier and quicker for individuals to include this option. I look forward to a new update soon.
I don’t write negative reviews almost ever, but this app deserves it! There are SO many restaurants with apps that work flawlessly—Noodles is not one of them. On several occasions their app refuses to accept my card and charges it several times while trying to process an order. (And yes: I verified that validity of my card information several times.) I do not recommend the Noodles app.
By Jack spicy
I get free food all the time with the receipt scanner. 10 out of 10 would noodle again.
Lack important features 3/5
It’s a nice app and the food is typical ready when I get there however it could be better in that it does not allow you to redeem previous rewards when you place a new order. Also it doesn’t allow you to make notes to the store for example I order the Thai curry noodles and the noodles were too dry and not enough curry sauce was in it. Instead of the capability of adding that to my order notes. I had to call the store location and explain that to them. Luckily whoever picked up was understanding and able to locate my order and adjust it.
What's the point of the app? 1/5
By Xbox superstar
Online ordering doesn't work. There's no way to earn rewards. Weird.
Love app & food but... 4/5
Love the food..Love the app.. But please make more Rice Krispy bars tho! All my local Noodles run out before 6:30pm
Terrible quality app, like the food though. 1/5
This review is only about the app itself. It crashes persistently and consistently. It frequently has network errors and cannot connect to any of the underlying services. The scanning feature doesn't work either for the app nor for the receipts. I have yet to be able to redeem any of my rewards. This app is absolute garbage, which is a shame because I like the program and I like the food so I wish they would fix the app.
Has a very long way to go 1/5
For one the user experience is terrible, very difficult to do the simplest things. There is no way to use the rewards you get from the app in the app so what is the point? And it tends to double charge you things. I’d just stick to the website if I were you or better yet just go in, that way you know your going to get what you order.
Needs a little tweaking 3/5
I eat at Noodles fairly often. So I’ve been hoping I’ll like this app. But so far, it’s been a bit of a disappointment.
The app likes to put badge counts on the home screen, indicating you have some kind of news or offer available. Yay, offers! But when you go into the app, there is no obvious way to dismiss them. So the badge hangs around on the home screen like I need to do something about it. Frustrating.
It also takes a long time to open - when I’m ordering, I want it to open fast, not play me a weird video of a pan flipping noodles.
It also doesn’t show “progress” towards a reward. I never know if I’m one meal away from a freebie, or ten.
Finally, the scanner is not very good. Restaurant printers are never in great shape, so they print poor barcodes. The app needs to do a better job of scanning them.
So while the app works, and I do get offers, it’s quirky.
Terrible App 1/5
They promoted this to me with the caveat that I would save $3 on my first order so I figured I'd give it a try. The $3 off promo shows under my account but when I try to redeem it, it says I have no redeemable rewards. Bait and switch. Deleting app now.
App is great 4/5
I love being able to order my food ahead of time and just walk in to pick up my food. It's very quick and easy to use. I also like that they have added a rewards program.
Can not select small buttered noodles. 1/5
The app will not let you select small buttered noodles.
Constant crashes 1/5
App will constantly crash seconds after opening
Missing options 1/5
For some reason the app doesn’t give the option to select which type of cheese you prefer. It automatically selects feta cheese which I found out I don’t like. Also, there is no option to app a side of chicken noodle soup which I LOVE. You can choose from all the other soups or salads. This is very inconvenient for me and I will have to stop using this app if it doesn’t get fixed. Please help!
can't use 1/5
By big huge nerd
because i can't change the type of cheese (none) in the app, the app is unusable to me. also fix your reward system, nobody wants your bizarre appetizers, give me $ off or bogo deals. stick to what you know best: noodles.
Good but ... 3/5
Today I used the app to make an order for the first time. Choosing the food was easy until I had to add "special instructions", it only allowed me to add 2 words and even though I saved it, the final order did not have the 2 words I could add - failure -
Also there was no way to change the cheese for my pasta (feta or parmesan). And since the special instruction was not added to my order my pasta was prepared with the cheese I don't like.
Please fix that.
Other than that, I thought the app was good, easy to use and fast.
Code didn't work 1/5
By Sac ca
Downloaded the app and tried to use the code sent in email for new users for $3 off and a dessert on the next visit and the code wasn't valid or work.
No Progress Tracker 1/5
This app doesn't let you know how many points you have, nor at what points you earn what awards. Basically doesn't explain how you earn anything. Yeah
Moreover, redeeming rewards is very finicky. There's nothing that registers the reward being used, so they just have a timer on the reward with a one-time open. I accidentally closed the code without scanning, and of course I couldn't get the code back. There goes free meatballs :(
Order Doesn't Go Through 1/5
I've made two separate orders at 2 different locations on two separate dates from the app. I get the order confirmation email and think it's good to go. I arrive to pick up my order and then have a second email "Sorry your order didn't go through." So instead of having the convenience of ordering ahead and just picking it up, I have to reorder at the location and wait for my order. Since the email saying my order didn't go through doesn't come through until I get to the location, I don't have time to call the order in instead. It's extremely frustrating.
Horrible, wouldn't let me access my coupons in store! 1/5
Couldn't access my coupon! Lost some money today
It works 5/5
I get free stuff and jus downloading the app is a 3$ off coupon
Not tested well 1/5
Customize, remove spinach, gives substitution menu - choose broccoli, check the "add veggies"... Broccoli not selected. Choose broccoli for $1 extra. Clearly they haven't done the most basic of testing -- you'll end up online anyway so skip this one.
Good app, lame rewards 3/5
I'm not sure if this is just because I've gotten bad luck so far, but I've gotten three rewards (not counting the cookie for joining) and they've always been a free chef's pick entree, neither of which I like. I would much prefer a free entree of users choice; id even prefer just a free drink or cookie over the dishes they choose.
app works well 4/5
app works well. got some initial rewards when i signed ip. after a few more visits got another reward.
i like noodles and company. some tasty dishes
Needs update to accommodate special requests 1/5
There is an option for special instructions but the app does not communicate special requests to the store. There should also be an option to request extra meat. There is none. They prefer you use the app for pickup orders, but my order is always wrong when using the app. I'm actually kind of done with Noodles altogether.
Never had any problems with it 4/5
Not sure why this is rated so low. I've been using this for a month now with no technical issues. My only criticism is that the coupon system is a bit opaque, it would be nice to see X number of points = get a coupon or something comparable.
Love the free food! 5/5
By Billy from 1996
This app is great! And the more you spend the better the rewards!
I'm too slow 1/5
By f and u
I try to place an order and the screen shuts down
Order did not go through 1/5
By t k 7
The coupon works but I have to reorder at the store.
Amazing food, amazing service! I have yet to find something on the menu that I don't like. Mac & cheese with pan crusted chicken is my number one. Thanks N&C for the great rewards!
THIS APP IS AS GOOD AS THE FOOD, AND I RATED THIS APP 6 out of 5 STARS, SO THAT SAYS SOMETHING ABOUT THEIR AWESOME FOOD AND SERVICE
Pretty bad 2/5
No longer presents option of cheese. Rewards program isn't a program, it seems to be just random free things that I don't want. Give me rewards that are relevant to what I'm buying. Store never seems to be able to receive the "notes" I add on.
Clingy like a bad girlfriend 1/5
Do you enjoy continuous attention and being asked to come back? Download this app. It's rewards are useless, when you do get one that you like it doesn't work.
Very difficult! 1/5
First the app would t open in the store until I got OFF their WiFi.
Then their register would work with the rewards. Luckily the manager applied a credit since my rewards were about to expire.
The app wouldn't recognize the bar code when I tried to scan 4 different times and worse it would not accept the bar code number I hand typed... again 4 different times!
How do rewards work? 2/5
This is the most bizarre, inscrutable rewards program I've ever encountered. How does it work? Do you get some kind of hidden points when you scan your receipt? Does getting more points result in more rewards? Does it even matter if you scan? Who knows? It seems like you scan your receipts for no reason, and then randomly get some coupons for no discernible reason. So weird. I'm going to try not scanning my receipts and see if anything changes.
App works but improve the system 4/5
App works for me. I just wish I knew how many points I had or something. I never know if I'm close to a reward.
Error with the POs system - can't redeem rewards 1/5
I can order but not redeem rewards? Keeps saying invalid error with the POS system.
I've modified the items in my cart but it still does this. I've tried everything. Only reason I go to noodles anymore is rewards because they messed up their whole entire menu. And I can't redeem them?
Simply delicious 5/5
By ucla grad
Fresh ingredients, friendly staff, reasonably priced compared to junk food and/or less healthy food, and great variety of entrees.
Works Great 5/5
I saw some negative reviews buy I never had any issues with the app. I love that if I don't have my phone on me I can still get rewards by scanning my receipt. I love that I can place an order for pick-up and rewards in one place.
Never works 1/5
For months now this app opens to a welcome-type screen pic then goes black. And stays black. I tried updating and even deleting and reinstalling. Nothing works. I have not been able to use this app for months. Supposedly you can still get rewards through registration on Noodles's website, buf I can't log in there either. It just keeps going back to the login screen.
Do not download 1/5
Doesn't accept your card. I emailed whoever made the app months ago and it still isn't fixed. Noodles and Company should get a different app developer because this is a waste of a download....and it only takes 2seconds.
This is great the rewards in this app are great and you get them almost every time you purchase anything
Current version does not work 1/5
By Jason ... a
Goes to main screen then crashes.
Not The Best 1/5
By Big Gei
It won't open past the startup page (well, it goes to the main page then closes right away). Luckily on today's visit, the cashier was willing to give me my rewards that I already had. I tried to download it again, but it's not opening.