Works Great! 4/5
Awesome app! There were a couple of glitches I experienced a year or so ago, but it works as intended now and doesn’t give me any problems. Love Noodles!
Doesn’t work! 1/5
What an aggravation to be in line at the restaurant and the app is saying
Can’t connect to server
Updated: Back to working order. 5/5
By The Real JFK
Updated 2-19-2018: sense the latest update everything seems to be back to normal. Thank you for fixing.
Been using this app for about a year now and have had no really big issues with it till the newest update. After the update I go to place an order and it gives me a warning box saying this location does not take tips. I cannot even see where this is even an option to put on the order so I can take it off and have spent several hours looking through the menus to find it. Finally gave up and ordered from website so at least that’s an option. This really needs to get fixed soon.
Blank screen! 1/5
I first downloaded this app in December 2017. When opening the app, the intro screen appears (with tasty-looking entrées), but then the screen goes totally blank. I tried deleting and re-downloading the app, several different times, but I still can’t ever get it to work. My mom reports that she can get it to work on her iPad, but she cannot get it to work on her iPod. I’ve been getting the same blank screen every time I try to use it on the iPod for the last 2 1/2 months. Wish someone cared enough to fix this bug. App is totally unusable! Edit 2/19: Just received a response on this very review instructing me to contact the technical support team *through the app.* I can’t even get the app to load. Doesn’t feel like they read what I said!
Not helpful 1/5
I have tried to use this app to order several times without success. Today when I entered the order and clicked the Checkout button, it said, “thanks for the kind thought, but this store doesn’t accept tips.” I had to call in for the order. When I ordered a gluten-free noodle, I had to be transferred to the manager (who didn’t have any of the four dishes in her system that I had already requested from the first person I spoke with). Overall customer experience is terrible. I’d rate zero stars if I could.
Can’t order from app 1/5
No matter how many times I try, I can’t place an order from the app. I’ll get all the way to the checkout page when it tells me “Sorry, this location does not accept tips.” I’m not trying to tip! There isn’t even a place for me to tip! I want the convenience of being able to order from the app, but until this is fixed I guess I’m screwed.
More rewards please 3/5
The app has been working well for us.
The rewards are nice but... 1/5
By Shawn Harward
No iPhone X support (after multiple updates? Lol?) and the annoying video that plays every time you open it at the register is annoying to both me and the cashier.
Never works 1/5
This app works maybe 20% if the time. Tonight it’s telling me they don’t accept tips on their app, but there’s no where to add a tip. It has also not sent my orders in correctly. I love their food but am very disappointed in their app.
Obvious Bug 2/5
I have closed this app and reopened it several times, gone through the whole online ordering process, and every time I try to click check out, a pop up shows up that says “thanks for the kind thought, but this restaurant doesn’t accept tips.” Nowhere did I select that I wanted to give a tip, there is no section that even is labeled as tip where I could deselect it, so end up not being able to place my order. This is frustrating.
Broken — Can’t checkout... 1/5
App worked fine until latest update. Now I can’t checkout because it thinks I tried to tip someone.
I don’t want to tip! 1/5
Evidently, no matter what I do, the app keeps insisting that I’m trying to put a tip in. But I’m not! I just want to pick up my dinner!
Broken after patch 1/5
By Poo Poo McGrew two
New patch messed it up. Doesn't work anymore as of feb 8 or whenever you patched it. Keeps saying restraint doesn't accept tips
This Version does not work 1/5
I often use this app to order lunch. However this new version did not work for me. It keeps telling me that tips are not supported, even though there’s no place on the app to add a tip, and the order could not be placed. So for now, this app is broken.
App no longer works 1/5
Can’t order food. Tells me “this location does not accept tips” but I never offered a tip. How do you even tip using the app? Anyway, gave up and found a better place to eat.
Nothing but problems. 2/5
By Sophie U
Constantly giving me technical issues.
It crashes! 1/5
Every time I tried to enter special instructions, it crashes! Kind of defeats the purpose. I deleted it.
Needs More Coupons! 2/5
By Jeff and Ashley
I have downloaded this app for half a year now and I’ve only received one coupon - on the day I first downloaded this app.... I frequently dine at Noodles Company as their food is delicious, however PRICEY! I do wish this app gave me more coupons especially after scanning my phone so many times only to find no coupons in my inbox. Even McDonalds has a better app as they have an in app “punch card,” meaning customers can see how many purchases they need to make before a free item. I wish noodles company did the same thing, or at least blessed their customers more coupons to compensate for their expensive food! Thanks for reading and I hope you guys implement my proposal
A strict benefit 5/5
I get occasional discounts on meals that I was going to purchase anyway. No reason not to have it!
Can’t sub ramen noodles 1/5
For some reason they removed ability to sub ramen noodles. Also the notes you enter for order do not transfer to their system so they are ignored.
Can’t use this app anymore which means I can’t eat here anymore.
The rewards hold little to no incentive 2/5
By Jet apple pay integration!🤗
I spend 28 dollars today and only got a free cookie 🤷🏽♂️*with next purchase 🤬so that means I have to purchase another me then I get a “reward”
honestly just had to leave my 2 cents so that hopefully the rewards get better please and thank you 🙏🏾
Too slow. Buggy. 1/5
I. Can’t. Wait. This. Long. To. Place. My. Order.
App is ok but 3/5
It would be better to have the rewards card available in Apple Wallet so we can scan it at the register or use faceid or touchID at the register to apply it like at Walgreens. Also adding Apple pay as an option would be wonderful!
Love surprise gifts 4/5
By Herndon Fan
It takes no effort to scan the receipts of the meals I purchase and every now and then I receive a nice surprise gift of a shareable, drink or dessert. It never gets old receiving a nice surprise gift!
Does not allow me to order Alfredo 1/5
There is an issue with the app & website when ordering. When trying to order the Alfredo pasta it does not give the option to choose a size & as a result it does not give you the ability to add it to your cart. So basically you can not order this dish using online order. It is specific to this dish only - trying to order from the Jacksonville FL location.
Great App! 5/5
I was surprised with how easy this app is to use given the low rating it has. I have ordered food twice in the app and it very easy to do. Additionally, Noodles & Company offered great rewards just for signing up and they were easy to redeem in the app. I will definitely keep using it!
Easy to earn 4/5
It's easy to add receipts and earn rewards. I haven't yet used the order option.
Annoying notification balloon won’t go away. 2/5
If your like me and you HATE the little red notification bubbles you will hate this app. There is no way to get the notification to go away other than redeeming the reward. I end up having to delete the app since they bother me so much 😑
They won’t go away. I click to read them and the still won’t go away.
Partner with Apple! 3/5
It would be great if I could access my reward barcode through the Apple wallet app! And if you could make a version to fit with the iPhone X that would be great too! Other than that I love noodles and I love being able to order ahead on the app!
Does not work 1/5
Only the main page displays for a second then black. Nice, because it is my birthday soon and an email said the only way to get my birthday bowl is through the app. Guess they saved a few bucks this year with this glitch.
Rewards? Really? 1/5
Eat there quite often at least 1x a week. Hardly get a reward except for cookie or krispie and then I’ve had 1 good reward but it said I had to order online. Had to get my one son fed quickly so placed his order at the register and placed my order and my other son’s order online to go only to find after all the work to place it that it was expired even though it’s showing in my rewards. Fine. I place the order and now the app only allows 1 receipt per visit so I can’t put in the extra $22 I spent. Why bother?
Just another app 1/5
The app’s interface is clunky and for the most part does not offer any real benefit. I don’t feel like I’m rewarded for spend by money, since the rewards are more like emailer promos instead of something I would want.
I over all feel Noodles created and app so that could say they have one.
Terrible program 1/5
Noodles is the worst rewards program for any major restaurant chain. It's terrible I've spent $100s and the only "offer" I got was for catering!
Not worth it. 1/5
The rewards expire really fast, so unless you go there regularly already, they're worthless. And the app nags you about them, with no option to say "no, I'm not going to buy five gallons of catered mac and cheese, even with a discount" to remove an item you'll never use, to get it to stop. If you don't go to Noodles every week or two, they don't want you.
And these canned "responses" that don't address what the reviewer said are beyond insulting. Someone needs to get fired for this trainwreck of a "promotion".
What rewards? 1/5
I'm super disappointed in this app so far. I downloaded it because I eat noodles 1-3x a week while working. I spend plenty of money there and yet the only reward that I've truly received was the very first one for signing up. Since then my "rewards" have been the special going on that weekend for 20% off a la carte catering pan of mac... that isn't a reward, it's a weekend special that I also received in my email. I think there should be more legit rewards sent to those who are loyal and keep coming back!!
Love me some noods 5/5
I enjoy the app and the food. Wish you could get more rewards but betters can't be choosers. Keep in going noodles.
By Nova alien
Not much use when it crashes 10 seconds after you start it
Payment Options 1/5
i am giving this app a one star for the lack of options for payment. As and updatable, it should include the option and addition of ApplePay. I was ordering online without my card nearby and there was only an option to add card, no apple pay. It would be so much easier and quicker for individuals to include this option. I look forward to a new update soon.
By Jack spicy
I get free food all the time with the receipt scanner. 10 out of 10 would noodle again.
Lack important features 3/5
It’s a nice app and the food is typical ready when I get there however it could be better in that it does not allow you to redeem previous rewards when you place a new order. Also it doesn’t allow you to make notes to the store for example I order the Thai curry noodles and the noodles were too dry and not enough curry sauce was in it. Instead of the capability of adding that to my order notes. I had to call the store location and explain that to them. Luckily whoever picked up was understanding and able to locate my order and adjust it.
What's the point of the app? 1/5
By Xbox superstar
Online ordering doesn't work. There's no way to earn rewards. Weird.
Love app & food but... 4/5
Love the food..Love the app.. But please make more Rice Krispy bars tho! All my local Noodles run out before 6:30pm
Terrible quality app, like the food though. 1/5
This review is only about the app itself. It crashes persistently and consistently. It frequently has network errors and cannot connect to any of the underlying services. The scanning feature doesn't work either for the app nor for the receipts. I have yet to be able to redeem any of my rewards. This app is absolute garbage, which is a shame because I like the program and I like the food so I wish they would fix the app.
Has a very long way to go 1/5
For one the user experience is terrible, very difficult to do the simplest things. There is no way to use the rewards you get from the app in the app so what is the point? And it tends to double charge you things. I’d just stick to the website if I were you or better yet just go in, that way you know your going to get what you order.
Needs a little tweaking 3/5
I eat at Noodles fairly often. So I’ve been hoping I’ll like this app. But so far, it’s been a bit of a disappointment.
The app likes to put badge counts on the home screen, indicating you have some kind of news or offer available. Yay, offers! But when you go into the app, there is no obvious way to dismiss them. So the badge hangs around on the home screen like I need to do something about it. Frustrating.
It also takes a long time to open - when I’m ordering, I want it to open fast, not play me a weird video of a pan flipping noodles.
It also doesn’t show “progress” towards a reward. I never know if I’m one meal away from a freebie, or ten.
Finally, the scanner is not very good. Restaurant printers are never in great shape, so they print poor barcodes. The app needs to do a better job of scanning them.
So while the app works, and I do get offers, it’s quirky.
Terrible App 1/5
They promoted this to me with the caveat that I would save $3 on my first order so I figured I'd give it a try. The $3 off promo shows under my account but when I try to redeem it, it says I have no redeemable rewards. Bait and switch. Deleting app now.
App is great 4/5
I love being able to order my food ahead of time and just walk in to pick up my food. It's very quick and easy to use. I also like that they have added a rewards program.
Can not select small buttered noodles. 1/5
The app will not let you select small buttered noodles.
Constant crashes 1/5
App will constantly crash seconds after opening