Won’t load after update 1/5
By Juhanson 13
The app does not load after the recent update. Please fix this.
By Wi fun
Still have the same “something went wrong” when I’m trying to place an order. I’ve deleted and reloaded the app.
This is still so frustrating. With the latest update I can no longer place order. I keep getting the something went wrong message. Please, PLEASE bring back the old app. Each update you all do is worse than the last. Unfortunately, you’ve trained us with amazing customer service. Nordstrom customer simply expect better.
This app used to be terrific. But recently it is so glitchy that nine times out of 10 it will not place your order. Please create a fix!
Wish list 1/5
By Disappointed Soccer
The wish list for this app hasn’t worked on months.
Great App 5/5
Easy to use!
Very pleasant customer service and always a wide range of products to shop from!..
Have to sign in every time I want to get into my cart 2/5
I’m not sure what happened, but I now have to sign in every time I want to add things to my cart. It’s inconvenient although I have noticed it’s cut down on my shopping!
Amy chance it’s going to be corrected in a future release?
Doesn’t work anymore 1/5
I updated my app last year and it hasn’t worked since. I loved using it! But now it just crashes when I try to open it... even after issued updates. So disappointed!
Nordstrom Has It All at Your Fingertips 5/5
Quality clothing and accessories at your fingertips!
Can not open the app
No other store!! 5/5
Best store ever and app is even easier!
Not letting me create an account 1/5
I love the store and I'd like to love the app too. But for some reason it's not letting me create an account with any it the emails I provide and it's really annoying me. Nordstrom team, please fix this!
Great App Except for Wish List 4/5
Great app for browsing and I love to add items to my wish list that I may consider purchasing. But if an item becomes sold out, it can’t always be removed which leaves a long list of items I can’t purchase anymore. Hope you can fix this Nordstrom
Can never check out correctly 1/5
This has to be the worst shopping app. Every time I get to check something doesn’t work. Today I can’t add my 20$ note. I keep clicking add and it keeps removing it before I place my order.
Problems with Wish List 2/5
The Wish List never works on the app for me. I’m not sure what is going on, but it always says there’s an issue. Online I never have a problem, only on the app. Really wish it would work because the app is just so convenient, unfortunately I can never save anything
By yoxhl hpcohxg
Great selection & latest styles!
Used to be great, now it’s useless 1/5
The app logs me out constantly and when I log back in and try to look at my purchases it takes me out of the app to the website. It also won’t allow me to add items to my wish list or view my wish list. I want to use the app, NOT the website! When is this going to be fixed??
Wish List 5/5
I love how I can easily access all of my options in one place!
Was working.... 2/5
Used to work great. Now I hate this app.
It keeps signing me out. Maybe this is the universe telling me to stop shopping.
Shipping is not Amazon 2/5
By Joel Chicago
I’ve been a loyal Nordstrom shopper for 25 years & online shopping is not convenient!
Crashes and never loads 1/5
I’ve only been able to successfully use this app once because it constantly crashes or it says it can’t connect to the internet even though my phone is connected.
Best Customer Service! 5/5
Great company! On line shopping is easy and prompt deliveries and returns!
Card info 2/5
You guys got rid of the Nordstrom card functionality. I used to be able to pay my bill and access card info directly from the app, now I get directed to the online site. No bueno.
Love this app! 5/5
By MIX Studio
Yay Nordies. Super easy to follow and use.
Chronically need to sign in 3/5
I actually preferred the previous version, especially because I remained signed in to the app.
Hands down the best retailer out there 5/5
By Pit to Chi
This app has been great. I have twin three-year-old so my schedule is busy. I was able to find clothes and put them on hold . When I got close to the store the app popped up asking me if I would like them to get my clothes ready. Got there. I was in and out of the store within 20 minutes with three new outfits. Unbelievably convenient and user-friendly! Oh and did I mention they price match! Nordstrom is the best!
Quality & Service 5/5
Nordstrom’s by far has the best quality of clothing & service. I love shopping online because of my busy schedule
Why don’t they have a brand section anymore??? 1/5
12/6 - All these new updates & the app is still terrible. So hard to find anything. And why can I not find a list of brands? Why is that so hard???
2/8 - Thank you for letting me know you are reading these. However I have not shopped online/app since you took away the listing of brands. Even your category of “Nordstrom exclusive brands” just gives you a huge assortment of items to sort through. I will not be using this app until you bring back shop by brand. I like being able to scroll through the designers/brands you carry instead of having to remember & do a search or search through every category to find everything made by one designer.
New update 1/5
I guess if you want to save $ and stop shopping so much through the Nordstrom app then this new update is a good thing. It’s no longer convenient when it flips you to the website and you have to enter your email & password every time.
Seriously, fix it so you see your Nordstrom notes!! So annoying you have to enter them now!
I love the app but it continues to crash. 3/5
Easy and convenient 5/5
The Nordstrom app is easy to use and a convenient way to shop.
Having trouble accessing my account. I never receive emails to reset my password. Frustrating.
By Mama Spray
I don’t want to create an acct to BUY from you!!
Seems the ‘old NORDSTROM ways’ are gone forever...super sad
Love it! 5/5
Nordstrom makes life easy for me to shop! I’m a busy lady and I usually don’t have time to go inside the stores. I get the option to purchase and get shipped to me or even on hold at a store near me!
By Texas Petite
I am 4‘11“, 105 pounds. Not many retailers truly cater to us bona fide petites. Nordstrom offers the broadest array of options for us petite women. Thank you, Nordstrom!
What happened?! 2/5
I love Nordstrom’s and buy pretty much buy all of my clothing and cosmetic from them, but the current version of this app isn’t up to the usual Nordstrom standard of experience in my opinions. It constantly logs me out, if I can even log in at all (and yes, I am using the right email and password since I’m able log in to the website on my laptop). I loved the ease of use of the previous iteration of the app, especially the feature that allowed you to go directly to a brand and there products since I tend to buy from brands that I know fit me well or cosmetics that I’m simply reordering. It’s still great for browsing, but not great for ordering on the go.
👍🏾for recent improvements 3/5
By Ms. Jones 2004
It took forever but Nordstrom’s is finally bringing back (some) previous features that I loved. The app no longer sends you to the mobile site to view your purchases and now provides a picture for the items purchased and even shows that the item was delivered or picked up. The issue with the Touch ID was also fixed.
A couple of things remain though. You can’t select making it a “triple points” day in the app, it still doesn’t show you what items on your wishlist are available at a Nordstrom’s near you without clicking into the item and you still can’t share your wishlist. All features that used to be available in the app.
Somewhat better, but still need some work 3/5
By Saber Maniac
Thank you for fixing the order history. Now I can view all my previous purchases. However, the Reward still not fixed. It still bumping you out the app to the website, and doing the sign in and password again. Please keep everything in-app and have us sign in once for accessing all the viewing, not sign in every time for every one of them.
Almost back to the old app, but it still need some work. You could view your order history in the app, however, it only shows the last eight orders and couldn’t go back any further. Also, the Reward still bumping you out the app to the website, and doing the sign in and password again. Hopefully, the next version could bring back the full function app like before the updated one.
bring back the old app 1/5
this app used to be perfect. now i have to log in every time i open the app and safari is opened when looking at rewards information
App makes it hard to buy stuff 1/5
Love nordstrom. The app makes it so hard to buy something though. I have to sign in every single time (I keep forgetting my password!) and I have to enter the cvv code in order to make my purchase. So I have to get out of bed and look for my nordstrom card (usually at night while my kids are sleeping) and sometimes I’m too tired to go looking for my card and end up not purchasing anything!
Loses your spot when browsing 4/5
Recently, when I click on an item to view the details and then go back to the browsing screen it loses my place and takes me back to the top every time. Is there an update to fix this?
I only buy shoes from Nordstrom! 5/5
Nordstrom still has their timeless practice of pleasing the customer and going above and beyond with exemplary customer service that is par none.
I have incredible difficult feet to fit and they always have an amazing policy around their shoes. And again, they have another timeless policy of backing up their products which is stellar.
Sign in 1/5
I find it very frustrating that I have to keep signing in every time I open the app. I don’t understand why it doesn’t keep me signed in or doesn’t use fingerprint log in. Makes me not want to use the app.
Add support for iOS 9
Great app but can never checkout, what’s up with that??? 5/5
I love this app but I have not been able to check out in months- I always have to go to the full site to make a purchase - you’ve lost quite a few impulse sales from me. I just deleted the app and re-downloaded it and still have the problem. “something went wrong on our end, we’re working on the issue”. Yeah, I don’t think you are working on it at all. Thanks!
Updates not improving experience 1/5
Update: January 30, 2018 - still no improvements in terms of redirecting users to the mobile website if you click on things in My Account. If you're going to do that, the deeplink should also pass an auth token to auto log you in. This might be an acceptable temporary solution until the app can do everything.
Newest discovery that's another step back for the app: anytime you go to the wishlist and hit edit, it takes FOREVER to load the functionality, we're talking 3-5 seconds on wifi or my LTE network in the US. Then, when you select an item, it's another 3-5 seconds before you know the item has actually been selected. These types of responses times shouldn't be acceptable. Go and look at industry benchmarks. The folks at Nordstrom who work on this feature must not actually use it in real life. Same advice, dogfood your app. Lots of low hanging fruit to help improve the user experience and help users spend money via the app.
November 8th - As many others have stated, clicking anything in Accounts (example: Purchases) redirects you to a web browser, which requires logging in. Doesn't Nordstrom see that this is a terrible user experience. Why bother developing an app if you just want to redirect people to the web? This wasn't the case before so is it due to an engineering limitation? Were you rushing to release an update and this was a compromise? Unacceptable. Dog food your own app.
October 16th - Echoing what a lot of other reviewers have said about the latest app update. When trying to take another look at items on my wishlist, the view is limited unless you tap to view more details (which I actually didn't see until I read the App Store reviews). Was this change a/b tested? Also, I keep getting thrown and error on both my Shopping Cart and Wish List when trying to view them. They can be dismissed and eventually will load if I pull down to reload but pretty annoying experience.
These are pretty annoying issues that hopefully get rectified in the upcoming update.
The BEST department store. 5/5
I’ve been shopping at Nordstrom for a while. This store set themselves apart from the rest because the excellent customer service. This company really sees the big picture and long term relationships between a company and consumers. I love shopping at Nordstrom.
Happy Online Shopper 5/5
I love that I can find all of the stylish items I want online and I don't have to search through store after store. Free shipping is a huge plus.
Love love love love 5/5
Nordstrom is literally the reason I haven’t killed my self, I love this so much
Updated review: 4/5
Below is my previous review that included a one star rating. I wanted to change my review to say thank you for listening to your customers, Nordstrom! The improvements on this update have made the shopping experience much easier and more enjoyable!
Previous review: As many others have said, the login process is super annoying and I hate being sent to Safari from the app. The old app kept me signed in which I liked. It is also impossible to leave a review on an item unless it is ordered online. If I buy it in the store I can’t go into the app and leave a review like I used to. Customer reviews are so important when purchasing an item and not having that feature is frustrating. I hope Nordstrom listens to the reviews and makes the appropriate changes.
The app is easy to use and convenient.