More than 1 bike 1/5
Needs option to use more than 1 bike on same phone
Rates Not Explained 3/5
The app is very opaque on what the service actually costs, which is unacceptable for an app that necessitates funding.
I’ve enjoyed my experience on the bike!! The only feedback I have is that the kickstand is terrible and that will hinder you from parking it properly.
take broken bikes off map 3/5
great rides when the bikes function have had several attempts to unlock bikes marked as available on app map only to be told they needed repair. OFO needs to work on having app, gps and bikes needing repair coordinated to avoid creating wild goose chases
You'll never get your deposit back 1/5
I'm an ofo user in China. Paid 99 RMB deposit through Wechat mini program. Now I'm leaving and there's no option to get my deposit back. I searched online "how to refund ofo deposit " but all I see is thousands of people complaining their dead customer service and long gone deposit.
I'LL NOT TELL YOU TO THINK TWICE BEFORE YOU USE IT. DO NOT USE IT!!!!!
Great bike sharing
Only sometimes not so easy to find the bike
OFO Bikes 5/5
By Jalapeño lady
OFO stands for, Ohh what Fun Ohhh! We had a blast riding bikes with the family. So easy!
Be careful with your deposit! 1/5
It takes me more than 10 days, 20 calls, and 10 times online debating, and the deposit is still not refunded yet! Be careful with your deposit!
Worst bike ever!!! 1/5
By Jeff Tan from China
Worst bike, worst app!
Not working anymore 1/5
The ofo app is great when it works but he the last 3 weeks it only shows network error when trying to get a bike. Support only solution is to get the chinese version
DOES NOT WORK 1/5
Every time for the past week that I’ve tried to unlock a bike all that happens is that it says “service currently unavailable” I’ve tried multiple accounts, multiple phones but it does not work.
False reviews 1/5
Also here to mention- this app doesn’t work internationally, which is extremely frustrating. Seeing how most others have an issue with this problem, how does this app have such a high score? Super confused
Love this service! 5/5
I already have a monthly pass for public transportation, so I was not going to add another monthly cost for one of those docking bike services. This is perfect! Pay per ride—leave it at your destination! Couldn’t be better!
Mostly winning 4/5
By image #37 not found
Most of the tech works great. My only thoughts:
1) location of bikes is not always accurate lots of times bikes are not where the map shows them. It might be helpful to be able to report bikes not there
2) the rolling resistance of the bikes seems strangely high, maybe it's the never inflate tires or the generator for the front light, but I can't help to think something is sapping my energy. Any mountain bike keeps it's speed better than the ofo bike.
Only one at the same time 1/5
You only can grab one! If you want I get more you need one phone per bike
Quick sign up. Great bike. Great way to see DC!
Renting more than one bike 4/5
There needs to be a way to rent more than one bike with the same phone.
There should also be instructions that bluetooth needs to be enabled. I struggled a lot unlocking a bike because my Bluetooth was disabled, yet there was no notice anywhere that this needed to be enabled. I was disappointed to lose my first free ride because the app assumed the bike unlocked, when it didn’t.
Loving ofo ! 5/5
I am so glad you have come to Dallas, Texas! I rode ofo for the first time on Thursday, November 2, and love it! A nice ride! I gladly give it 5 Stars! :)
Doesn’t work in china. 1/5
I’m an American visiting China. When I try to use the app it says the service is unavailable. The bikes also don’t show up on the map. The app is totally and completely useless in china. I like ofo bikes better than mobike but I guess mobike is getting my business. I will be requesting a refund of my deposit.
Easy to use, trustworthy, many available 5/5
Useful for traveling as a college student
Best bishops goes to
beware! doesn’t work in china! 1/5
this used to work but no longer works in China. maybe in the US ok. says service unavailable. also you have to turn vpn on to even get to it. total scam!
Sometime don't work 1/5
When I have to use it don't work!!!
Missing Bikes 2/5
While I had a great experience with my first ride, my second ride was a fail. The bike that was showing up on the ofo gps map up my street was nowhere to be found despite me standing right next to it's supposed location. More irritating was that the app has no apparent way to report this glitch. Locked bikes, illegally parked bikes, and broken bikes can be reported but ghost bikes are not. This means that multiple users can hunt for a missing bike with no way to report it. The ghost bike is still showing up on map 4 hours later. I took a screen shot of the map if the developers are interested.
It is amazing! They’re everywhere!
大部分 好 3/5
今天 比较特殊。 好几次系统 有问题。 不知道为什么
Loving this app and their bikes! 5/5
This is one of the best things seattle has to offer!
Brilliant concept 5/5
By Kwame Gh
Great way to commute, exercise and feel great. The dockless concept is bold and imaginative.
Need more bikes! 4/5
So far the bikes ride well and the app seems to work fine, but would just like to have the bikes more readily available where I need them.
Ofo is awesome! 5/5
I am so glad this came to our city. It is convenient, fast and super cheap. On rainy days where it might clear up later I bus to work and then ride this home! Or vice versa. Awesome for going to and from bars as well.
You do sometimes encounter damaged bikes or other related issues. However I truly believe that is part of getting this sustainable healthy public service off the ground. To anyone who has damaged one of these on purpose or left it somewhere weird on purpose, please consider the benefit these offer to us all.
1st gear 4/5
Can't shift to stay in 1st gear without holding it in place. 2 bikes in a row. Is this by design? Rough for Seattle hill climbs.
Unable to use Bank of America Card 1/5
The first free ride went fine. I then tried to sign up with my BoA card but kept getting an error.
Scam artists. Don’t waste your time with these jokers
No migration for previous users of global app 1/5
I am using the previously global (Chinese language) app. I can no longer update the app because it’s not available in the US App Store. And this app doesn’t recognize my login. Please fix!
Unable to use wechat pay 1/5
I live in China but bought my phone in the US. The main forms of payment in China are wechat pay and alipay but my app doesn't accept either. Only credit or debit cards. Update: you responded that I need to download the Chinese version but there is NO CHINESE VERSION in my App Store. I even searched for it IN CHINESE.
Could not find any bikes 1/5
I went to 6 marked locations in Seattle and could not find an Ofo bike anywhere. Sorry, I tried!
Fake reviews??? 1/5
One star for fooling ur users. Respect ur users plz. This really reflects the integrity of a company.
App tracks your location even when it's not running! 1/5
App looks like a decent competitor to LimeBike and SpinBike, and I see the bikes around Seattle, but there is no way I'm giving 24/7 access to my location - even when the app isn't running (read Apple's summary above the publisher's description). This kills your battery quickly, and is a total violation of privacy - and to a Chinese company.
Even Uber now offers an only while app is running option.
Bike sharing is very cool and crazy convenient (at least in Seattle), and the more options I have available, the more convenient it is. But until the location requirement is relaxed I'll stick exclusively with the other two available companies (Lime and Spin)
I live in China but can't use this app because I can't add an in-country payment option. And I can't download the Chinese version. Guess 小黄车 doesn't care about it's 老外 customers.
They do not honor their refund policy 1/5
If you are American beware! The company does not honor their policy of returning their refund. Try another app such as mobike.
By MooSuu Yunn
支付宝可以登录，中国app store下载的客户端可以登录，外国app store下载的客户端告诉我账号不存在？看来系统还是没连起来！差评！
it is practical. 5/5
By Hilda Lynd 71
Thank you for providing us with the convenient yellow bicycles. Although I do not ride bicycles, I’m already attracted by the yellow bicycles for their convenience.
Good tool 5/5
By Leona Keppel 197
It is really a good tool. It is convenient and environment-friendly to go out by riding a bicycle.
Second time experience 5/5
By Dominic Arthur 863
This was the second time for me to ride a bicycle. It’s 3.6 km in total. I scanned the QR code to ride a bicycle and locked it after arriving at the destination. It is really convenient.
I like the price 5/5
By Tyler More 490
It is convenient and cheap.
What a good user friendly app! 5/5
By Elaine Hugh 428
Very good user experience. I hope it can become better and better.
Super fan of ofo 5/5
By Constance Marion 387
Very good. The software is perfect.
Already very good 5/5
By Rock Keats 61
It is very easy and convenient to ride a bicycle!