Poor app and useless deals. The cost of the ride is expensive even after applying the code/deal.
Cheap but terrible, rather Uber 1/5
So bad I got an ola and it never came, kept saying 2 Min away and went somewhere,
Canceled and took an Uber.
Blocked account without proper reason 1/5
My account was blocked permanently without any reason. On asking they sent 13 pages of terms n conditions.. In which I couldn't find which term was violated.
Could be (a lot) better 1/5
By Charles McDonald
1. Farther cabs are allotted even if other cabs are available much closer.
2. A lot of drivers cancel without any notice.
3. App hangs every two minutes. Need to kill and reopen the app multiple times before being able to book a single cab successfully.
4. A lot of drivers do not come for pickups if payment method is not cash.
5. Price surge is too much during peak hours.
6. Some drivers cancel the trip after quite some time, without coming for the pickup, so I get charged for cancellation.
Uber has a better app, better drivers, better pricing, and overall, a better service.
One thing to improve 5/5
I've had a good experience with the app, but it could improve its "ride later" feature, and assign a driver when I book it
Could never use it 1/5
Had this installed for a while now and not once has it helped me get a cab. Information seems to be falsified and you never get a cab when you request. Looks like a joke app. Uber is much much better and has better cabs service too.
One star for app design, not the OLA brand 1/5
Dear ola developers, please help me understand how hard is it for you guys to design a proper app that tells you that you don't have enough money in your OLA Money wallet before booking? UBER on the other hand tells me right away that I have insufficient fund in my PAYTM Wallet. So why haven't you guys figured this out yet? It is very inconvenient to stop at ATM in the middle of my trip to get cash.
Great service and user interface 5/5
Auto service feature is awesome
Worst Booking Method 1/5
By Priya Sondhi
I used Ola for the first time and without riding a single ride I want to give 0 star. I wished that was an option. Why the hell Ola book a cab when it's already completing its previous ride? After standing literally an hour under scorching heat, I saw the cab passing by and app was showing 1 minute away. I felt like a fool and suddenly I noticed the cab was changed and new cab was also fulfilling another ride. Like seriously?
I cancelled the cab and booked Uber. The Uber cab arrived in 5 minutes.
Worst service 1/5
Easily the worst service ever , you won’t get taxi when you needed it most , even with ola select most of the time your booking won’t go through
Very bad app 1/5
The app is bollocks. When I enter my mobile number, it keeps saying checking and nothing happens. Please repair
Unprofessional services and drivers 1/5
Ola is very unprofessional. Drivers pick up new rides while previous ride is in progress causing you to wait for long.
Drivers cancel booked rides with no notice or intimidation just because it is inconvenient or less lucrative. I have had 50% failure rates on booked rides.
Nearly missed my flight because the assigned driver cancelled the advance booking ride at last moment leaving me in a lurch. Also new rides booked were cancelled by the driver as soon as it was assigned.
Incorrect location services during pick up 2/5
The latest update seems to have tinkered with location of cabs & autos after booking the ride. Icons stop moving mid way on the map. When we call to find out how far away are they from the location, some say we're at your location while some don't pick up at all leading to a cancellation.
Unbaked to book cab in Ola app 1/5
By Sambeet M
While booking a share cab, the window is closing abruptly . Not sure whether it's an iOS or server issue. I booked on an android phone successfully but not on an iPhone..
Worst experience from driver 1/5
By Prashant Kamble
I booked taxi for my friend for Borivali from RBK international Academy, Chembur around 4.06pm. Driver's name was Beni Mishra (9699436819). He told us that he will be reaching within 4-5 minutes. We were waiting for 20 min. When we called up back, he told us lies. He started telling that he came there but you were not there so I canceled the trip. We were surprised to hear this type of lie. Immediately we booked ola around 4.25. and we got it in 5 min. Name of the driver was Dipak Savardekar. Finally my friend reached safely. We were have such experience earlier also. I feel that driver should be given proper training and they should not be allowed to cancel the trip under any condition. Otherwise your reputation will go down and you will not get good customer.
Worst response from drivers 1/5
I booked a cab from Jntu to lakadikapul (hyd ) I waited for almost 30 min,for the two calls he said he was near by me when I see my booking in the app that had cancelled
Being in india and not speaking the language. The driver could not find me. So I had to cancel I was charged a fee. Which I informed them of what happen with no results. So I've decided not to use this app until they rethink their fee policy.
Good App and service! 4/5
Works very well.
Suggest to provide options to book multiple cabs at the same time.
Shared pass are designed to cheat 1/5
By anand hyderabad
Purchasing a share pass, enables auto renew by default. This auto renew keeps emptying your wallet even if you are not using the app for months. Ola customer service executives are as useful(useless ) as their support menu.
Good service 4/5
Works well and the service is great. A significant problem if you are coming from abroad is that you need to have an Indian phone number. If you are a foreigner getting an Indian Sim card seems to be too complicated if not impossible.
Poor app unreliable 1/5
By Chandra U
Service is despicable
Beware xenophobic registration!!! 1/5
You can't sign-up because the application only accepts Indian phone numbers. Area code+number doesn't work for a U.S. number despite only accepting "10-digit phone numbers". You can't input a country code or international dialing prefix. Uber doesn't have this problem and serves worldwide phone numbers in India.
Wonderful service 5/5
By Percy H
Only issue is, It does not take my home and work locations and always a problem in picking and dropping and हवें तो वॉक unnecessarily।
Pl look into it.
Good app 4/5
Pls improve drop pin facility
Simple and efficient 5/5
Had a great experience using it in Chennai
No cabs 1/5
Can't find cabs most of the times
Collapsed often, especially after you booked a cab 2/5
By Margaret wang
It occurred to me twice in a week that the app stoped responding after I sent a request for ride, although i later received a text message that some driver would be coming to pick me up. It's impossible to tract the location of the driver from the app
Uber better than ola in hyderabad,TG 2/5
Most of the times it either shows higher rates than Uber. When trying to apply the offer or discounts they provide, it looks they either increase the fare or show no cabs near by. Tried couple of times and rely on Uber now.
So much spam 1/5
I get multiple push notifications and multiple SMS notifications (you need to give your phone number to use the app) from this app every single day. This is against App Store rules and needs to stop.
Often stops working but the service is decent. 2/5
By Rk reddy21
OLA has decent service but the application and customer service to resolve issues are terrible.
Can't use my non +91 phone number 1/5
Would like to use the app, but impossible for non-Indian phones to use
Worst app ever 1/5
The app has too much flaws and errors which makes the customers journey very troublesome with increased wait times, incorrect GPS, no support/complaint option for the app or OLA technology/services. This app and technology will create unnecessary hassles for you and also for the drivers and there is no way to reach OlA to report issues with them.
Use with caution knowing that they will charge you a lot with the worst service.
Long route 2/5
To OLA team-
Driver thinks passengers doesn't have any idea of route. He has taken long route to increase the billing as per the KM. I asked why r u taking long route when ur GPS showing shortest n easiest route to reach the destination??? Then he replied GPS is showing wrong route. What does he thinks I'm new in lko or am I fool??? Well it represents OLA's service process. It shows you guys train your drivers to take longest route to make high billing. Earlier it was showing estimated 199 - 204 but actually I paid 246. What is happing???
Can drivers should learn to navigate using the map 1/5
By Sling User CA
Most of the can drivers are yet to learn how to navigate through the map. Also, some of them carries a wrong attitude towards the customer.
By Shyena Gupta
Please don't download Ola. At least if you are living in India. Drivers ALWAYS take the wrong route and get lost. None of them know the way. VERY bad costumer service. PLEASE DO NOT DOWNLOAD.
Great app for comfortable rides in heavy traffic 5/5
I like Prime play which makes Bangalore traffic bearable.
Best thing that happened to cabs 5/5
We live using Ola Cabs anytime we travel more than a short distance. It's easy, convenient, reliable and a great deal!
Not Able to Sign in to Existing Account 1/5
Only u can create a new account. You are not given a option to Sign in to existing account
India number required 1/5
As a tourist I am unable to use this app as it requires an Indian number. Shouldn't be listed in the US store.
Live tracking is a problem. 3/5
By Adhithi Niru
Can't see where the driver is. And tracking is always a problem with the app. It just takes data and doesn't work as expected.
App shuts down. Glitch in the app 1/5
The app keeps shutting down how many ever times I go to apply a coupon code. Please fix this immediately!!
Unreliable taxi service with clueless drivers 1/5
They cancel if they don't like the destination
Last booking 1/5
I book prime yesterday 12/04/17 at 12.45 pm for Thane station , I forgot name of driver for whom given (but remember Brahma like that )he confirmed and promised to come but after 5 minutes he was confused for adres and call me 2 times and I called him 4 time but still didn't come even after 25 minutes and suddenly cancelled booking luckily I got Taxi ( Kali pili) and could rich destination. It was very bad experience, please take care for next order .
Worst service 1/5
Drivers never know your location and they keep canceling on you.
Very Disappointed! Unreliable & Not Clean 1/5
By Experio One
Just started using Ola upon arrival in Mumbai. Expected to be at par or better than Meru we had used few years back.
Here are the complaints:
1. Late show up & to incorrect location.
2. Unless Ola PREMIER, it is unclean and smelly. Its hot humid in Mumbai. Requires cleaning and car fresheners. They do not use.
3. Fresh driver in town, no knowledge of roads. Going around in circles and lost.
4. Consistently bad. Worst is customer service not very responsive.
5. Complained to company executives via twitter/email but they ignored. Apparently only inclined to chase dream of beating UBER. Indian company is not so answerable as UBER is in public eye IMHO.
6. Your mileage may vary.
Excellent service by ola cabs,Im really enjoying Ola cab excellent service keep it up.
Great service 4/5
Keep up the dependable and good service.
Nice improvements to App and Program 5/5
Tried Ola after many months.
Great neat App.
And great experience with nice gadgets and friendly driver in the cab.