APP does not work in OS11 1/5
The APP worked fine for couple of months; it stopped working when the new OS was installed and it kept giving me the message that the ‘request cannot be completed ‘.
Always down!!!!! 1/5
Don’t even bother downloading
App won’t work. Can’t find a location. 1/5
This app requires you to pick a location before you can view menu or place an order. The search function doesn’t work. Current Location, zip code, and city and state search do not work. It says no results found. Tried multiple cities and locations where there are clearly Olive Garden locations.
Simply doesn’t work 1/5
The “find a restaurant” functionality simply doesn’t work. We tried using the app on multiple phones to get on the waitlist and the app was unable to find our location after searching by City and State. Or any other restaurant for that matter. We just got a loading symbol and a message that read “we couldn’t find a restaurant based on your search”. We ended up doing call ahead seating instead.
Horrible App to go with a Horrible Establishment 1/5
If there was an option for no stars, I’d have given it. The app is a joke like their management. Why have a wait list if you still have to check in and still wait the full time? Worthless. Don’t waste the download or space on your phone.
Not coded to function well 2/5
While ordering a to go order it kept saying the time had changed for pickup - and after that message I couldn’t add anything to the order or delete. Basically couldn’t continue and kept fighting with it and wasting time. Finally figured out that I had to go to the checkout screen and *I* had to change the time to a later time (the error message doesn’t indicate that) before I could add more to the order. It should tell the user what to do to remedy the problem so it’s not frustrating or wastes time.
Apple Pay 4/5
By Brian Hearns
I love the Olive Garden and I really love the convenience of using the app to pre-order my meals. There’s only one setback and that’s no acceptance of Apple Pay or Apple Pay Cash. Please expand your payment acceptance with Apple Pay Cash as another option.
Slow to load and always crashes when trying to do call ahead.
Thanks for you recent update, but... 5/5
I can use the app but under appetizers where you can add the dipping sauces that comes with 4 bread sticks is missing meat sauce. I see marinara and 2 other kind of dipping sauces but not meat sauce. We order that for extra sauce for our spaghetti but I have to put that in special instructions for them to add later. Upon another update if that is able to get added that would be great. Thanks!
App is horrible and slow 1/5
This app is one of the slowest apps I’ve ever used. It’s apparent that the software design behind the app is written by a novice. It’s too slow. The app flow and navigation is outdated and overly complicated. I expected more from a professional restaurant chain.
The waitlist is completely pointless. You don’t actually get on the list until you show up no matter how many are in your party. Why even have this as an option? It just makes people more angry.
Food great but a Drive by waitress 2/5
By Keri Neece
Food was great everything we expected. Waitress never spent more than two seconds of the table did what you had to do and ran off was difficult to find and it took us way too long to find someone to get our bill paid. Woman at the counter was nothing less than rude telling us we had to pay the server. Not coming back to this Olive Garden.
Well... it used to work 1/5
By Widows of Warcraft
About every 12 months or so, the develops of this app lose their minds and break it. Now we can’t order “to go” items as it throws an error every time. Nice job 😵
Misleading "Join waiting list" section 2/5
If I can't do a party of 7, then why does the counter go up to 7 when joining the wait list? It said 7 on the list, then when I confirmed the reservation, it only showed for 2. I went back to look at it, and I'm very small print it adds, "for parties of 7 or more, please call...". Then they tell you thy don't do wait list reservations for 7 or more. The app should just say that, and not have me waste my time calling in, or even thinking I can do a party of 7 on the wait list.
Time estimates bad! 1/5
My time estimate said 5 minutes. When we walked in the door they said 30-40! This needs fixing!
We don’t want you to order 1/5
When you press the button to order dinner, the app just sits there, regardless of your chosen meal. Nice work. Next restaurant, please!
I just want to order dinner! 2/5
I'm just saying... ordering online shouldn't be this difficult!
Order once placed can not be edited/canceled 2/5
I placed an order but a few minutes later I wanted to cancel it and I didn't see any option. I had to call the restaurant.
Don't use it for waitlist 1/5
Worst service there is. I don't get why there is so many people waiting. If you use the app to be added to the waiting list, they won't honor it when you get to the restaurant. Maybe they don't care about providing good service because there is always people waiting. I won't come back. Food is just ok, nothing to right home about.
Need date of birth? 1/5
Love it!!! 5/5
By River cats
Easy to use.. 👍🏽
Doesn't work! 1/5
App does not work. Works semi-fine (sometimes the menus will not load, but then they will load right after you try again), but there is ALWAYS an issue when you try to pay online on the app. The error constantly states "Error during address validation" no matter which card I use. And I know my address is entered right, this isn't the only app I use. But when I do the exact same thing on olivegarden.com it works fine. Get it together...
App works perfectly time! 5/5
Have used OG app many times for lunch and dinner orders. Always reliable, always updated. Easy to maneuver. Favorite!
Rewrite the ordering format. 1/5
You have to actually begin an order just to look at some menu items and details. This approach is similar to many online scams. Why not honestly and openly advertise instead of using this method? If you have confidence in your product then show it.
Meh … 1/5
Needs Apple Pay. Companies that don’t offer a payment method that is more secure and faster than storing or submitting a credit card in an app … should be liable for any and all losses. Too many data breaches or malware installed in terminals. Storing credit cards in servers or the app just doesn't make sense anymore and is not customer friendly.
Nice app. Could have nicer, modern UI 4/5
So I closed & restarted the app, i.e. cleared it from the app switcher. Then the Order To Go worked and I placed my order. So it does work after all. It's a nice app but I think it could be made nicer and more intuitively. I'd like way more pictures, and the ability to zoom into pictures. Also, integrate more swiping gestures to navigate between pages.
Oh and add ability to pay with Apple Pay!!
Downloaded on April 07. Wanted to order on my iPhone 6s and pickup. Went through the process. My selected location says it has Order To Go available. Got to the end to place the order. But an error wouldn't let me make the order "Unable to process the request at this time. Please try again later."
Tried multiple times; couldn't get it to place the order. I'm more technical savvy than the average person. So it's not seemingly user error. Disappointed. I'll be deleting the app. Eating somewhere else.
Bad App 1/5
By Lester Williams
Updated app doesn't work. No to-go menu, menus fail to load, and get caught in a loop. Completely useless. Old version worked great.
Breadstick nation forever! 5/5
By Doug & Liz
This app is fantastic. Super easy to use and great to see wait times at a glance and joining the wait list. I especially appreciate nutritional information is right in the menu.
Great Updates! 5/5
The app lets me get right to ordering my food with no extra hassle. Quick and easy to use!
Every time I try to open the app to order it shuts me out, not able to get to the menu at all. Like I said just completely shuts off!
The app never works. Always getting an error message or it's forever loading.
Wait times are gold! 5/5
I love love love seeing the wait times before I go. I hate to get to a restaurant and have a huge crowd!!! Online ordering is easy, but I wish there were coupons in the app.
No locations near me...ever?! 1/5
I know there is an Olive Garden located near me and wanted to order online using the app. It tells me sorry no locations found in that area...I use the city. Nope. I use the STATE...nope! Oh really? Not even one in this state? Useless.
Doesn't work 1/5
By Vacay mom
Anything I click on I get a message saying that there was a problem to try back later. Worst app ever!!
The location services doesn't work and you can't do anything on it. Fix ASAP
App NEVER works! 1/5
By App NEVER work!
This app is exactly like the website... garbage! Neither work properly, which makes it super inconvenient when choosing a restaurant.
Wait Time never accurate 2/5
I have used the App several times.. Everytime it tells me the wait time is 5mins I get here and I'm told 20mins..30mins.. what's the point to getting on the wait list if the person that walked-in right in front of me was given the same wait time! 👎🏻
Needs to be fixed 5/5
UPDATE: 2/8/17 You can read the review below. I'm changing from one star to five stars. The developers listened and now it's working great.
OLD REVIEW: I've used this app in the past and it's worked fine. I would normally have given it 4-5 stars because it did what it was supposed to without being anything special. However, I tried to order tonight and before it will let me put anything in my cart, it says the name and phone number is missing. So I look at my profile and everything is there. So I think maybe add a space or something and it will somehow pick it up; but it returns an unavailable error. So, it's basically a phone book and menu, because that's all it can do. If I have to call to order carry-out I can just use the Yelp app and it would be faster.
Either fix it or eliminate it because apps that don't work are worse than none at all.
Won't work with latest update 2/5
Just doesn't do anything. Worked fine before updating.
Not worth installing. 1/5
I enjoy Olive Garden and eat there often, but it's a much better experience to go directly to the website to order than wasting your time trying to use this app. It crashes every time you attempt to make an order. Don't bother downloading.
Nice app 4/5
Very good utility app. Love the ability to reorder the favorite orders from history. Liked the waitlist module.
Worst App 1/5
CRASHES ALL THE TIME. FIIIIXX IT!
Can't Order 1/5
Every time I try "order to go" it closes.😕
No funciona bien 1/5
Ingreso y se sale, no funciona bien, mi teléfono es un iPhone 7
Closes when ordering 3/5
The app seems like it would be great, but every time I click to order the app closes.
Gift card thing doesn't work 2/5
By Opus woo
Tried to check balance of a gift card 3 times. Had to Captcha 3 times and every time it just refreshed and blanked the form.
Nice and Easy 5/5
It is such an easy application to place order by phone. I have used a lot of phone ordering apps and this is one of the simple and smooth working app I have ever used. Good job !
The app crashes whenever you try to Order 1/5
How do you have an app to order food and it doesn't work? Dude you had one job--hopefully not for long.
Worst app failure ever. Even the shaken baby app worked.
Let's try Carabba's or Macaroni Grill. Sure one of them will do the trick.
App is losing OG business 1/5
I love ordering online and I love Olive Garden. However, this new app is losing business for Olive Garden, and I'll tell you why. Everything about the app works well, with the exception of the pick up time. If I call OG and place an order I can pick it up in 20 minutes, if I order with the OG app it gives me a pick up time in the neighborhood of 40 minutes to one hour. There is an Applebee's almost next-door to Olive Garden. With their app I can pick up the order in 15 minutes. As a result, I tend to order from Applebee's instead. I think OG should take another look at their app and make the pick up times the same as when you call in an order.
This is an update to a previous review. This does everything well except checkout. I have tried at least 10 different times. At first it wouldn't take my card, so I paid at the restaurant. Now it doesn't even work for that. I just have to call them; like in 1950's. Come on folks get it together.
Can't order ToGo [CRASH] 1/5
When I click the ToGo option, the application crashes.