Bad update 3/5
Bad update. Wrong track numbers. Please fix.
What happened? 1/5
The new version looks nothing like the preview and honestly stinks. All it shows is the begin and end stations. The old version allowed you to view all station stops. I don’t care about rides or discover or any of that other stuff...I have this app for the train schedule!!
Never accurate! 1/5
The app will never let you know in advance if the train is late or not. I find out once I get to the station and even then sometimes the app still doesn’t alert you ...
Premium ads still show 5/5
A good app, but with intrusive ads. I bought the premium version, set it for no ads. Ads still there. Somebody needs to work on this. I will cancel my premium subscription if it continues to display ads.
Important update: First, the developer was extremely helpful in resolving my issues. It may be necessary — as it was for me — to remove the app completely and then reload it together with the premium purchase. This removes all ads.
After the ads are off, this is a terrific app: have used it for years with no problem. And the latest version is excellent.
Sorry I did the update 1/5
This app used to be excellent. Now it is a cluttered mess. Sorry I did the update. Please get rid of the useless banner smack dab in the middle of the screen. So frustrating to deal with. I HATE this new version!
Wish I hadn’t updated to this version 1/5
Cluttered and advertising intensive (ie, very annoying) even after paying the ANNUAL fee for the upgrade. Don’t know who would actually want to read any these ads since the info is not new and anyone who is knowledgeable would have a concern about related viruses or scams.
GCT track info no longer available. And real time reporting of delays are delayed!
Cluttered screen 2/5
The latest version has a very cluttered screen. It only shows 2 trains. The ads take up a quarter of the screen! And the obnoxious ride/discover/go that I would never use on a regular basis are distracting and often show on a train I am not even taking. They should be shown when you click on the train you will take. There is too much on the screen that is no longer useful and not enough information that is. I used to love this app, but I am going back to the MTA’s app.
Really helpful 5/5
By David in Espain
Great app for nyc train commuters
By kika pichardo
Me gusta on time ❤️
please get rid of new “features” 1/5
this app used to be great. it is now unusable. your new “features” are worse than useless. the Lyft ads are absolutely egregious. the entire design is completely awful. i will uninstall if you dont make it possible to hide the new “features”.
Upgrade is a downgrade. 2/5
I used to love this app and use it when commuting. The new upgrade, however, has too much clutter on the line for each train. Plus, the track numbers are slow to appear and disappear often - one of the primary reasons I used to use this app.
Huge disappointment 1/5
New version is unstable. It shows info on my iPhone screen for a sec and then distorts to the point it is totally unusable. It is a shame, I have to look for another app to use. Very disappointed
Used to be so much better 1/5
The old version was Easy, intuitive, convenient. This new version of app is busy, non-intuitive and less convenient. The opening screen actually reduces the number of trains visible in favor of playing some games and you need a more complicated drill down to get intermediate stops. I guess they forgot he primary purpose of the app.
Fantastic updates 5/5
Kudos to the developers, you really know what’s inside the mind of an impatient commuter like me. These new features are impressively clear and precisely tailored to my wants and needs. This is top concierge level efficiency. You are now front and center on my phone. Thank you!
Go backwards 1/5
I have been using this app for 5 years and it’s always been simple and great. Everything doesn’t need to be a social media platform. Especially if it means you break the use it had.
App fine, data completely useless 1/5
The app is fine. Unfortunately any real time data relating to location of trans and delays is of no value. A printed schedule is every bit as useful as this app.
New app plagued 1/5
Don't update. They fixed ads and made the app worse at the same time.
Latest version crashes constantly 1/5
Can’t use it at all now.
Incomplete for the NYCSubway planning 3/5
It is very accurate for the Metro North but in regards to the Subway it leaves all the 2/3 lines out from 116th up. Every time I tried sending an email it will crashes. Had to reset and go straight to contact support in order to send it. Otherwise it will be a good app.
Doesn't work 1/5
By Danny Who Said
Not sure why, but the app just doesn't work for me after the latest update.
Used to like it but it stopped working for me. Now it’s useless. I cannot choose an agency so I cannot use any buttons.
No train schedules will show on iOS 11.1.1 1/5
By Evan Katz (Manhattan)
No train schedules will show on iOS 11.1.1
Used to work now it crashes 2/5
I loved this app. But now it crashes. Won't even open. What happened?! Now I'll have to get something else. :(
Great app 5/5
Usually doesn’t crash
No longer works in my iPhone. 1/5
I don't travel to GCT. The app no longer shows the schedule from my home station to botanical gardens station. Please fix
My wife left me 4/5
By Vault Guy
Has served me well these past few years I’ve been in NYC. Recommend to anyone that needs it. Good app.
By Only One of Me
Should have never updated app !!!!!
Old app was great but this one stinks 1/5
I used to rely on the old version, but the new one simply doesn't work. Plus it has annoying ads. Deleted.
App has stopped working! 1/5
By Shelley in NYC
I’ve loved and relied on this app for more than a year - but it suddenly stopped working! And I just paid for the ad-free version, too. The calendar roller keeps defaulting to today when I want to see the schedule for Friday. Developers please help! This is very disappointing, as it was the best MetroNorth app around until now.
Terrible-now MNR wants to charge for app! 1/5
Cannot look at schedule 4 days out. And now MNR wants to charge for this app. Total lack customer service.
All of a sudden, I can’t use this app. It is asking for an agency but when I tap to enter whatever it is, the field is blank. I can move past that.
LIRR not working 1/5
Fix it please and I will update my review
New version is horrible. Do not update! 1/5
I just made the mistake of downloading the update. I loved the original version of this app and would have given it five stars. The new app that changes the interface in a way that is less attractive and somewhat less easy. But the worst part is that there are now annoying advertisements that you can't get rid of at the bottom of the screen.
Don't use on holidays, or random other days. 2/5
The train times are incorrect on all holidays and the occasional weekend. Other than that the train times are usually reliable. They have yet to respond to my email support inquiries on the subject. It's easier and more reliable simply to check the Metro North website.
Absolute BS 1/5
Metro north should send out some sort of notification if it's going to decide to switch apps. I've had this app for years rarely an issue. Until I went to use it and apparently MN-RR has a new app. So mine didn't have an updated version and there's no update. Completely ruined my weekend and made me miss my event. HORRIBLE.
Metro north messed up....again 1/5
Thanks for making me late to work this morning, guys. After I spent $268.00 dollars on my monthly ticket, too! So great to know metro north cares about its customers. :) you guys said there was a 7:00 AM train, and lo and behold: no 7:00 AM train to be found. Veronique Hakim, what's up with this?
Needs Track info and holiday schedule 2/5
Older versions had Track info, which is the most important piece detail when running for a trail. Previous versions also ran overall faster, smoother when reversing train destinations.
An update with holiday schedule would be helpful too.
They are promoting the OnTime app in pop-ups. It's meant to replace all the individual train lines but is basically useless.
On the first opening of OnTime, it immediately freezes with a spinning wheel icon. After I force the app to close and reopen it, I can't "choose agency" and you can't get beyond this screen. Very disappointing
Great when it works 1/5
It never opens or works when I need it to!
Great app 5/5
App always works it's a wonderful app
Much improved 5/5
I use this app every day. Every once in a while a glitch in the updates but overall I swear by it.
Refer to this regularly as my schedule changes from day to day.
I would like to see the departure track information included on a consistent basis. Subway delays often leave little time to check the track location.
Appreciate this information.
Used to be excellent 1/5
It used to be a perfect app but now it never shows delays or they are incorrect
Useless when you need it 2/5
It's fine with regular schedules but on July 4, 2017 it showed the regular Tuesday schedule. Really lame and not dependable. On regular days it's handy and shows delays and countdown clock. But when you need it most, when the regular schedule changes, it totally fails. Really, why bother. Please fix this app. And if it's Metro North's feed, that's no excuse, the app shouldn't exist if it can't be accurate.
Needs track info 2/5
The track # really determines how much time I need to catch the train. Having access to that info 15 min before the train departs would be helpful
Best MNR App 5/5
I have used this app for the past 4 years for my commute. It is the best app for commuting on Metro North. Better than the official Metro North app. Highly recommend.
Good when it's working 2/5
By Weekend swimmer
Helpful but many times, track numbers don't show up or show up too late (too close to departure time) to be helpful. And the app does not have the new schedule! I'm taking away another star from my previous review.
Great app but.... 4/5
By Puttin' on the foil
MNR updated schedules recently but app doesn't pick up new schedule. Without the correct schedule app has no value and can't be OnTime.
Mobileware has introduced a new single version for multiple train agencies and the individual ones should be removed as they are no longer supported.
Fine app BUT 3/5
The app is fine and does what you want it to do. However it'd be helpful to include track locations. Also it NEEDS to update with holiday times. If it's a holiday the app will not show the correct train times which is really bad oversight.
Much Better RE iPad Version 5/5
This version of the App is SO MUCH BETTER than the version I reviewed last year. While it still has advertisements, they're at the bottom and not blocking the screen as some App developers are starting to do in order to force people to purchase an App. I just hit DELETE when it gets to that. I don't mind paying a FAIR PRICE for an App if it's worth it, but not when I'm forced into it. In any case, to get back to the review for this App, it's up-to-date with updates on any train problems and, so far, the times have always been correct no matter what line I have taken. Thank you, App Developers.
One Star Review from June 24, 2016:
Latest Update Wrecked App and Now with Advertisements. - Update turned a great App into junk. Slow, crashes and NOW with Ads. You also cannot access App Support from the App Store. Goes to a webpage that says, "Forbidden." Can see where this is going. Trash!
Missing info 1/5
This app apparently doesn't know about express trains to yankee stadium.