Automatically create medication reminders 3/5
The app/service has all detail of my prescriptions, including names, dosage schedules and notes. It should be easy to consume & process that metadata to automatically generate daily medication reminders.
Awesome App. 5/5
This app greatly reduces the hassle in taking care of your medications, especially if you have more than a few to keep track of.
As others have said the app loads slow but in the long run still saves me a lot of time and frustration in keeping up with refills and ordering new refills.
Unusable app, needs major work 1/5
I have never been able to order medication through this app. An error ALWAYS shows up. The app is incredibly slow and I end up having to use my desktop and go through the website every time. I’ve had the app for a couple of years hoping it will get better, but it hasn’t. I think they need to start over and revamp the entire app to make it workable.
Takes a long time to load prescriptions at startup. App stalls on checkout. Cannot complete order. Called OptumRx to report problem several months ago. App still does not work. Terrible support. Have to complete order online on computer!
Doesn’t Work! 1/5
Just like their website (since they “updated” it)...neither one works. It won’t even let me go to my cart to see what is in there. Unable to complete order for refills. Useless app.
Better than before 3/5
But I couldn’t place my order without signing up for auto refill. Some meds that’s okay for but some I don’t need filled every 90 Days!!
This app hasn’t worked on any of my devices even before the upgrade. The website doesn’t work either. Going back to my pharmacy visits. 👎🏻
Awful app - as bad as their website! 1/5
This app is as bad as OptumRX's website... which is one of the worst websites I've ever had to deal with. The app (and website) randomly log you out... and I've put my credit card in multiple times without it saving it. The app has a lot of potential to be a helpful, easy tool... but without work on it and the website, it's just incredibly frustrating. If I were optumrx I would consider firing my current app and website developers to start fresh. I cannot imagine being elderly and trying to deal with this. Time consuming and frustrating.
This app makes ordering prescriptions and refills very easy. The recent update created some confusion but hopefully this has been corrected. Very happy with the process of having Optum contact doctors when new prescriptions needed.
Very few orders go thru without having to call to get order completed. Status processing for days, then you have to call and ask why the order is not being shipped. I can’t count how many times I ran out of meds, example ordered insulin, few weeks ago, the status online reads, will be delivered January 2017, Well it’s October 2017, call 3 times on this one prescription refill.
And this is only after if you can login in. Most of the time they need to send you a text to login in to verify
Very disappointed, paying for two months for three month supply is the only reason I keep trying, Walmart may be getting my business back real soon.
By Just a fellow developer
This app hasn’t worked for me since I got it. To be fair, the website is not fully functional either. The software for this company must not be tested before it gets released. I am a developer as well (have been a tester too) and would never allow something like this to be released in the first place. Even worse than releasing it though is the fact that it has not been fixed from the released yet. Each new release and “bug fix” creates more bugs and doesn’t always fix the old ones. I had OptumRx at my previous job as well and none of this company’s software ever works. This app has been here for at least 2 years too.
Update: October 2017
The update should be rated with negative stars. Cannot login. The screen spins and says, "Please wait". You'd think with the kind of $$ insurance carriers and pharmacies have, they could enlist competent software engineers
This app is useless. I've called customer service twice month for the last five months. Each time I try to log on, it says "No Active User". Yet, I can click on "Manage Profile" within the app and all my information is there and populated. Customer service is always telling me it's an Apple issue. For five months? If so, why is the app available in the Apple App Store? Moreover, the customer service reps have huge chips on their shoulders.
Worthless App 1/5
This is the most buggy worthless app. Never works!!! Tired of dealing with it!
Great app but.... 3/5
This app has great potential and is very convenient for ordering your medication, but the app itself is very slow at loading and always says please wait.. for the longest time, and also sometimes has a error when logging in, not sure if its the recent transition to iOS 11, if that's the case this app needs full iOS 11 support and major bug fixes. I have recently paid $20 at the pharmacy and with this delivery to my home I pay nothing out of pocket, great potential for the app, just fix these slow loading bugs and make this app compatible for iOS 11 and faster login and loading of pages
Ap is as bad as the company 1/5
Sign in is always a pain. Every refill has some issue. No way to verify phone number provided in ‘there’s a problem with your refill’ email is valid (I will never use a phone number provided in an email!). ‘Contact is’ option only gives you a mailing address - what??? Avoid this company if you can. It’s a joke.
App, website, and phone service are all horrible. Optum RX harasses you to join their service because you have to make a choice, and it will be convenient and more affordable. What a load of crap!
The website is always “temporarily unavailable” (I’ve been trying to login for weeks).
The app after logging in, sends you to the sign up page, so I thought, “maybe I haven’t done this correctly?”. After signing up, it says they already have my information... So I go back to the login page and it’s like a continuous circle. Eventually it starts giving me an error, okay, password is wrong. Change password: “sorry, can’t use same password”. !!!!!!!!!!
Time to call and talk to a human, I JUST want to order my medication. Entered in information, now I have a menu of options, “press 1 for mail order”. Pressed 1, “sorry, we didn’t get that, sending you to customer service”. When I asked about all the issues I was having, the guy said they were going through updates. At the end, he said, “stay on the line for a survey if you want”. Absolutely! And then they hang up on me.
You would think, if you are required to opt in or opt out of a program, they’d have their crap together, but apparently this company is figuring it out as they go (at snail speed).
If you’re thinking about joining Optum RX, DONT DO IT.
Can't even log in. Says it doesn't recognize my email address yet I just got an email from them. Worthless app.
Does any of your updates work? 1/5
By Bat Pod
I had a medicine I had ordered a month before sitting in my cart. It kept asking me if I wanted to sign up for auto fill. I would click no. I finally figured out it wouldn’t allow me to order my prescription through the app unless I clicked yes which I didn’t want to do. By that time it was too late and I had to go to a local pharmacy. I’ve been trying to get on it today and all day it’s been down. I think this is a good as their service. Not worth a dime!
Started out fine but now it doesn't work!!! 1/5
I liked being able to search for medication prices at different pharmacies with this app. For some reason it doesn't work anymore, which makes me very angry. I am able to type in the medication name but when typing in the pharmacy information, nothing pops up in the drop down menu. It doesn't work in the advanced search either. Hopefully this will be fixed soon, otherwise, I will be deleting the app.
Can't place refill order 1/5
I can login and navigate. But after placing an order for a refill a message appears "please wait". And the spinning wheel never stops. Exiting the app and waiting for a very long time apparently logs me out whereby I can login again. But same problem occurs.
Original issues were fixed but today 9/21/17, unable to login from iPhone. I downloaded the app onto my iPad and now it's frozen too.
App is not functional 1/5
Everything you try to do on this app it says it’s not available try again later. Very poor
OptumRx Can Do Much Better 1/5
I have attempted to use this app several times without success. It is a frustrating experience that ends as a complete waste of time. Definitely not what I expected from UHG Optum. Please develop a useable consumer centric app ASAP. I would give this zero stars if I could.
Easy to use 5/5
Love the new app! Easier to use...could be a little faster
The app continues to make progress 5/5
I like the new updates
Apple Wallet 3/5
App needs to allow you to add your ID card to Apple Wallet. It's getting better, but this would be a good addition....
3 Stars For Now 4/5
Download was easy. Set up was easy once I realized I had to register in it like a new client. Once in found my information all there after entering member ID and such. Can't update family household info. Otherwise I like the layout and it seems relatively easy to use. One thing I love the most is the generic developer response to most of the one star comments. Funny since most are complaining about lack of customer support.
Please Wait 1/5
Has anyone ever been able to complete an order through the app? Anyone? I don't know about you but it flawlessly takes me through the refill process, confirm your order and then it gets stuck on "please wait....And wait....Continue to wait...". If you're considering using this app, don't bother.
Horrible doesn't allow household function 1/5
The benefit to this app would be to link all people in your household (as described) however that functionality is non existent. You can't request a duplicate card. Each adult mush have a completely separate account to log into and doesn't work well with the app and not at all with Touch ID.
Still doesn't work 1/5
I was reading the reviews after I had trouble signing in..."user not active". Somehow I was able to get through and update my info, which didn't need updating, hoping that would do the trick. Nope! Now I still can't log in and the "user not active" still popping up. This is September and you told another user back in July it was fixed. PLEASE fix this!
This app is terrible. I can't even log in.
APP is absolute GARBAGE 1/5
I have been trying to reorder my mess via the App.. kept getting " user is not active".. finally called customer service, she explains I have 2 user names? Umm ok well can you delete one Bc I can't order my mess.. no problem .. you're all set ... just follow link in email to change password... as soon as I hang up... still not working.. still no active user... extremely frustrating... useless..mail order mess are supposed to be more convenient ... total nightmare...useless useless e useless app....
Needs so much work 1/5
OptumRX is a surprisingly decent company to deal with whenever i need to interface with them on the phone about a new script, etc. but this app (which I technically use frequently) is so terrible. They really need to hire some proper coders for this one. Please!!! It would make managing scripts and orders so much easier.
Are you serious? 1/5
This thing has worked occasionally, but not at the moment, after login, app goes back to login screen. Everything about accessing OptumRx via the internet is very amateurish and slooooooooooooooow. >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>
So you say there were problems before so try again. I have, over and over, no results. You get paid to do this? Really????
There were problems the day I tried using it you say? What about 8/29/17 at 10 pm EDT? I tried it then and it didn't work either. Let's face it, you folks launched this app not because it was ready, but because some manager said it would happen.
App is pretty much useless 1/5
Just a waste of storage on my device. Unable to produce any sort of evidence of coverage. Cannot order cards, refers you to the number on the back of your card when you need anything remotely helpful.
Angry and Frustrated 1/5
By One and only Tati
HORRIBLE!!!!!! Trying to order my medics and getting spinning please wait...tried to call and that's even worse .., was better when it was catamaran!!!!
Worse app ever 1/5
This is the third version of this app that I have downloaded. The user interface is much better then in the past and can be used easily. The problem is I can never order anything. After setting up order I hit Place Order and all I get is a "Please wait" and a spinning circle. I have tried this 5 times including killing app and restarting phone. Never works.
By Alexander Campbell
Does not work. Total waste of time to call, when you call you get a recording to use the web site which does not work! What a horrible situation.
This is a horrible reflection on United Heath, AARP, and any other insurance company who uses or promotes this app.
PLEASE WAIT - ALWAYS! 1/5
ZERO STARS. Can never order refills on this dumb app. How the developer hasn't fixed this issue is beyond me. I constantly get the message PLEASE WAIT after every refill order attempt. Waste of time.
Not hassle free 1/5
The app forces you to agree to hassle free refills but then they are not shipped. To order manually you have to unsubscribe from hassle free. Then when you manually order, the submit button is grayed out until you again agree to sign up for hassle free.
Worse now 1/5
Optum needs to write a functional app. I've ordered thru the app and receive meds by mail for years but app no longer recognize me. They need a credit card on file to place an order even with my zero deductible. I then have to wait to talk to a rep - who asks verifying information even ask for payment info even if I do not have a deductible. All this adds useless cost to the medication.
Unreliable !!!! 1/5
Very u reliable app - doesn't work most of the time. I love it when it works, very rare.
Useless App 1/5
Cannot refill prescriptions. Hasn't worked for many months.
Update...I wish I could give a ZERO. This app is horrible. Hourglass just spins forever when placing and order. Guess I'll go back to Walgreens.
No good 1/5
By Avid reader5454
This app is completely useless. It has limited information and does not seem to link to the main account. Generates a lot of "error" messages. Useless.
Poor Outcomes 1/5
Has anyone died yet from using this app? I mean you can't log on. The basic informatics and UX are completely unhelpful. Someone is cleaning up checks creating the worst healthcare app in the world. Don't even get me started on the website. Like come on man, who's doing the IT for this crap. I've been trying to get meds for the past 2 weeks. Thanks for nothing.
APP REMAINS NON-FUNCTIONAL-with no support responses 1/5
Developer response appears to be "canned" response for any posted problem. Contact info referenced sends you to automated phone hell that eventually gets you to live person who is pleasant BUT DOES NOT HAVE ANY INSIGHT INTO TECHNICAL Problems - they only say they will report the problem. Hence bringing me back full circle.
BOTTOM LINE - 2 months since initially reporting problem and no contact or resolution. And APP still remains useless - responding to correct log in with "user status is not active".This is an extremely BAD product support organization
CONTINUING PROBLEM & TOTAL LACK OF RESPONSE BY SUPPORT TEAM.
PROBLEM REPORTED 18 June and again 12 July - problem report # received each time. But no action and no response. App fails log in.
Mobile App fails after log in with "user status is non active" though fully active on internet app. I've opened problem report but after more than 5 weeks support team is non-responsive. No action, no response, no communication. One of worst support activities i've seen. Net result app is NO OP and useless.
Can't even get it to load 1/5
Don't even bother with this app.
Negative 5 if I could rate it that 1/5
Terrible. Doesn't work, freezes.
Poor design 1/5
Apparently it's not functioning properly. I kept getting an error message. It's about as functional as their computerized answering machine.
Minus 5 Stars 1/5
By Jett Man Do
Tried to use the app to reorder current medications, registered as requested. A total useless and waste of time app. Who ever attempted to design this to be user friendly must be a college graduate not able to find a real job.
This is the WORST app of all. This app AND their web site need some serious updates. One would think that as serious as medications are it would be much easier to navigate. App is extremely slow and confusing. I am giving it one star because I cannot give it zero stars. The developers of this app must be on far more serious drugs than OptumRx provides. Apple should seriously consider ditching developers with such inadequate credentials. Being a developer I would NEVER allow such an untested and bug infused app to be allowed.