This app is so easy to use. Upgrades have made it a breeze to order . Thank you.
Easy to use 4/5
Very handy to have
No fuss 5/5
This is the best online pharmacy. The app is intuitive, very secure and you keep track of all medications, whether currently in use, old prescriptions, everything in one place. Thanks
OptumRx Is Ok 4/5
There were some problems straightening out my account, but now everything seems to be running smoothly.
Easier than falling down 5/5
This app really is easy to use. I click reorder. Submit. Done.
Could Be Better 3/5
It’s an “okay” app. Good for ordering and tracking orders. Would rate it 4 stars if you could press a radio button on the take meds reminders that enable you to “take all” instead of having to go to each one individually. Would probably rate 5 stars if it did that and used fingerprint log in. Can’t believe that’s missing. Also need to be able to take a photo of a medicine bottle inside the app and have it come back with what it is, the proper dosage, and any interactions with other meds you are taking. Lastly, the ability to record your providers and your ICE contacts. See the “Care Zone” app for an example. Those enhancements and this would be a really nice app. Without them, it’s just okay.
Fingerprint tech 3/5
This app needs to be able to work with finger print technology on the phone. This password is old technology.
Easy to use 4/5
The recent changes that have been made has made it easier to use.
Some good, mostly bad. 2/5
By Sam P Hastings
The application is getting better, but has a long way to go to be considered truly “user friendly” which is really the only valid criterion.
So easy! 5/5
I was leery of using a mail order service, but it has been an amazing thing. I don’t have to drive to Meijer, or even get dressed! I save time, gas, and hassle.
Great service and convenience 4/5
Optum Rx is a great service and is very convenient. The optum app is easy to use making orders easy.
My only negative is the horrendous waste of paper. Every ordered Rx comes with about 8 pieces of paper. Though the explanation of the Medicine is necessary, the last 4-5 pages are totally unnecessary. Please, save the trees. Save the postage. Save the paper.
Never get meds I need on time 2/5
I thought I signed up for you guys to contact doctors . Almost a month now and no drugs? 3 reps told me different this the last with OptumRX said she did not even have a drug list for 2018. Called Aarp and united health care they had the list which was after the date I could sign up!!! Two drugs not on list .. I can not afford so what now? I over nighties to scrips to CA as I was told again they was late!! If someone could help me just get my orders . I can not drive around to get all of this even temp fills so where do we go from here?
Compulsory auto refills 2/5
By NM Shrink
What are autorefills not truly optional? It seems you have to enroll in order to check out?
Unreliable, difficult 2/5
App often won’t open. I have to delete it, then upload again. Doesn’t keep you logged in, no option to save log in/ password. It’s a complete pain to work with.
Convenience personified 5/5
Much Improved 5/5
This app is a vast improvement over the old one. It’s easier to understand and follow and it works! The old one often did not work and made me frustrated. Good job!
By LG Just
A great mail order company to handle your prescriptions and over the counter needs as well.
Wonderful company 5/5
I love OptumRX. Easy to reorder, excellent customer service.
App feedback & suggestion 4/5
Overall, I think the app/web site has come a long way toward making my life “user friendly” as I like the ability to look at all my meds/refills remaining before I leave for my doctor appt as he/she will always ask me what I need & doesn’t want between visit calls to the office for refills. Most do not welcome calls from my pharmacy.
Suggestion: I would like a place on my account to leave a “patient’s standing order” that you would always hopefully take into consideration, ie: please do not call my doctor. I will address my renewal needs in my upcoming appt. That would be awesome!
Needs Move Capabilities 3/5
By Best Nana1
You are limited on what you can do on this app. It should allow the same functionality as the web site! It’s ok when ordering refills but that’s about it.
Not very helpful 2/5
I need the app to automatically refill my meds. I need it to keep track of what I am taking and refill it accordingly.
Quick and easy ordering! Navigating around to find order status, medication info and reminders... Quite possibly the easiest pharmacy app I’ve ever used.
Quick and Easy 5/5
I like to refill my prescriptions online because it saves time calling my Dr. to send in a refill to the pharmacy. Ordering online is faster and less expensive. I don’t have to drive to the pharmacy and wait in long lines. This is the BEST way to refill your prescriptions.
Great App upgrade 5/5
By Conservative One
This new app is great. It is easy to follow and so much information up front instead of searching from page to page. I like it...
Needs work 3/5
Please add touch sign in on iPhones.
Excellent service 5/5
This mail order system operates like a well oiled clock. Great team work.
Lots of info 5/5
Well done app. Easy to use and seems stable enough.
This app takes the guesswork out of ordering and refilling my meds.
Great App 5/5
The app is easy to use. Very secure. I love the mail order service
Wonderful app 5/5
This app is a great help to keeping my health where it needs to be.
By No slew
Hassle-free and check out. 4/5
I don’t want hassle-free on every Rx. I can’t check out unless I check the hassle-free box.
Has its problems sometimes. Over all ok.
Optumrx app 5/5
By maddie h2o lover mermaid cutie
Love the app. Much quicker than ordering online. I can see each family member and place the orders quickly.
Very intuitive app! 5/5
When I first became an Optum customer, I wasn’t too impressed, but many changes have been made and features added that have improved the experience greatly!
Ease of use 5/5
Tutorial is great and having access to it on “as needed” basis for refresher information is really nice.
Very slow to open. Slow to get refills from doctor and slow to ship out.
Ease of App use 5/5
Very easy to use and straightforward. The hardest thing is remembering my password when I go back to it after not being there for a while love the app.
Found TouchID 4/5
App works ok, for basically a webview, but having to sign in every time with my full login is archaic. Even my banking apps allow login via TouchID!
Updated: found the TouchID option. Oops.
Not User Friendly 1/5
Not sure if it's the APP or the website, but it takes me two to three time to finally get logged in, usually site just freezes and I have to start over. Then I am told there is a refill due, one shows, then if I look at the other Meds they show that they are also due for refills. Then I had to confirm ID which took three phone calls before the code entered was accepted.
Logon biggest problem 3/5
Online ordering is easy. Problem is I often have a problem logging on with the app, often have to go to the website and sometimes must make a phone call. Tonight I had three medication that need refills, there is no feedback of the progress of the refill. If I do not get the refill in two weeks, I follow up with a phone call to the doctor.
The Mobile App Has Greatly Improved 3/5
When first released this app was unusable. However, OptumRx has improved the stability. There are still some performance issues and occasional functionality issues. But the app is convenient and makes reordering prescriptions easy.
App information not accurate 2/5
Every time I look at app or online and I am told It’s time to refill I order and then I don’t get my meds. So I call and they tell me it’s not time for a refill. Why so conflicting? It’s embarrassing like I’m trying to get meds I’m not due for. When I’m simply trying to keep up to date.
Not impressed! Plus what the Dr tells me about what her prescription writing means, I’m told by OptumRx that’s not what it means to them. I think it’s better to pay the price and use a local pharmacy that knows me and is more helpful and accurate.
Great convenience 5/5
No more running to Pharmacy. Low cost on time delivery to my door. Love it.
This app is much better 5/5
This is more user friendly not to many hiccups but I have one suggestion what about having a delete button for meds you no longer take. There can be a record of medication because I had one time few months back the only way I could the meds I needed was to except one I didn’t. Just a thought. But much improved
Ordering from Optum Rx 5/5
Found this app very easy to use. The reminders are great for busy people!! Very subscriber friendly.
Easy to use just wish you could do more: like edit meds you no longer use or don’t want to refill.
I can’t Believe getting my medication is this easy. I’m grateful every day for this application.
App is fussy 4/5
App rarely works the first time I log in. Usually works second time.
Good app 5/5
It is easier to go through the app than going online to the site. It’s much faster and clearer to understand.