Didn’t even know what Apple Pay is let alone accept it for payment 1/5
By Scott LaFata
App has no selection for Apple Pay. I contact customer support and they didn’t even know what it is. Kids playing in background noisy so obviously people working from home
The best 5/5
Travel everywhere and this does give the best price
App not so friendly 2/5
The app is fairly kludgey, and certainly not easy to use. I wouldn’t use it at all if it weren’t for the additional Orbucks.
GREAT app, do not listen to negative reviews 5/5
By Alley Useless
I suspect the people that give negative reviews don’t know what they’re doing, and they blame the app. Anyways, I’ve used this company since before they even had an app. Great company, great app, works perfectly and always gets me a good cheap hotel when I’m on the road or gets me a great price on a flight when I want to go visit somebody. And I travel at least 4 to 5 times a year on a plane and 4 or 5 times in a car and use Orbitz almost every time. I’ve Used other apps occasionally for travel but they’re usually the same or more expensive
Hotel address? 3/5
Would be great if the app gave the address for my reserved hotel. It has everything else about my hotel except where it is located which is of course the most important thing. This is especially needed when you’re traveling in a foreign country and feeling lost. Thanks.
Ruined my Plans 1/5
I booked a hotel through Orbitz where the rep guaranteed I would have two beds in the room to accolade the four people who would be staying there. When we arrived there was on bed in the room and orbits did not fix the issue and they also said I’d get a call back from a supervisor. I never got that call back or my money back.
I got charged twice for the same booking 1/5
By Tv watcher3333
Orbitz charged me for a car rental and the car company Europcar car rental also charged.
I have contacted both companies but no reply yet 😬
My First Choice For Travel Bookings 5/5
I always start with Orbitz when I'm looking for hotels. I can always find great deals. I also appreciate the rewards system. The app is simple and intuitive.
Your app is not functioning 1/5
I have a flight and hotel booked in Orbitz but when I tap trips... it tells me to log in even though I’m logged in and it tells me my name on the next screen.
Always says Internet Connection is offline 1/5
I deleted and reinstalled The app but it still says every time so try to log in that the internet is offline. It isn’t and all other apps and data are working fine.
Save $$ 5/5
Easy app to use and saves extra when you have Orbitz $ and using discount code
My go to trip booking app 5/5
I’ve been using Orbitz since around 2012 and I have not had any issues with it. Book in advance for the best deals. It never hurts to get trip protection.
I’ve set up my passwords locked it in on my phone and get the App and it will not let me back in using the password that I just created this is the most frustrating process I will never use Orbitz again
Worst Customer Service 1/5
I am a platinum Orbitz member and every time I call for customer support, the customer service rep is clueless, does not speak english, never they able to solve the issue
Be alert 3/5
By Onder Canguven
Using application is easy and useful especially in flight section. BUT you MUST be always alert when you are making reservation for hotel !
Why? E.g. Although I write 3 persons/room with breakfast. It offers prices without breakfast and etc. Of course it is not good to read everything when you want to be relaxed. We want to trust the application and therefore the company. Total price MUST be total. After seeing the last total price, you should not worry about the basic extras e.g. rollaway bed, because at the beginning if you wrote 2 adults and 1 child.
Thank you for giving this opportunity sharing my feedback.
Need LastPass Support for Login 5/5
I’m happy with the app. Could be better with password manager login.
Worst site ever!! 1/5
I will never use this site to book any vacation. Flights were cancelled with no email to us. Pre-paid for a room and got to the hotel and a confirmation was never sent to the hotel that we prepaid for. This site is a joke!!!!!
Overall good but the sort needs to be updated. I would like to be able to view by distance from a location.
Great app with credit card 4/5
App is great and offer extras if you have their credit card. They always have a promo code. Bad thing is you don’t know if the promo code works until checkout. It wasn’t like this before and it’s a pain in the *** going back and forth trying to figure it out. It seems it’s done on purpose so u won’t get the discount.
No notification of flight change 1/5
Arrived at the airport and found out we missed our flight. It had apparently changed but no one thought to notify us. Orbitz app still showed original flight. Did not update with correct info. Called Orbitz and they were able to see that they screwed up and didn’t send an update email. But did nothing to help us out. Orbitz blames airlines. Airlines blames Orbitz. Missed our flight. Missed our connecting flight. Big HASSLE.
DO NOT USE 1/5
Booking through the app is more expensive and you also cannot add shuttles, trip protection, or coupon codes. I tried to contact their customer service and my experience was awful!
One star 1/5
One star due to useless update summary.
Flights only 5/5
I’ve only used it twice in the last year but it works wonderfully...way better than getting lost in online searches. I haven’t bothered to do car or lodging reservations.
Hidden fee 3/5
Hedging fee in the car rental they don’t tell you about and you will never know about it until they bill you
Success ! 5/5
By Dan iPad user
I am very pleased booking through Orbitz. Any issues have been addressed successfully and in a timely manner. Shopped other apps and find Orbitz easy and convenient.
Don’t book a trip with Orbitz 1/5
I booked a trip to the Royal playa del Carmen resort. While booking I asked the agent what the cancellation policy was, he said I had until April 25 to cancel with no fees. I called back 2hrs later to cancel the trip and the automated agent said I owed a 50% cancellation fee. I called back and spoke to a human, I thought. She said that was correct. I told he I asked about the policy before booking and what the agent said, she asked me if the agent read the disclaimer, which he didn’t.
On to the supervisor who stated that was the hotel policy and he would look into it. I called the hotel and that WAS NOT their policy. ORBITZ LIED. Still waiting to hear back from orbitz as the said they record conversations to prove agent did not state policy.
The call center is in India and that should tell you something. They push to book the trip as fast as they can. Oh I forgot. They sent a confirmation message to my cell and 1 min later sent a confirmation email with this policy at the end in fine print again never stating it was there. BEWARE OF ORBITZ!!!
ORBITZ HAS BECOME A SCAM COMPANY
Known traveler Number 4/5
App is good other than if you have your Known Traveler ID in your account information it will not automatically be inserted into all flight reservations. I have had to repeatedly call to get this updated the day of travel.
Love love love 5/5
This is a great app and love the ideal getting money when I shop thanks
Keep shopping! Seriously 1/5
It counts against you if you book through Orbitz and something goes wrong. Hotels do not view it as a respectable partner and Orbitz does nothing to rectify issues. I made and paid for a hotel reservation, I arrived a couple hours before check in and asked if they had anything I could check into because i would be working late and needed to drop off my luggage. They told me they did and when I told them I booked through Orbitz I was then told there would be an additional fee that was not listed on the app. I opted out of checking out early and when i returned later that night, I was told by a guest care rep who was obviously annoyed that i interrupted her personal phone call, that my room was not paid for and i would have to pay the hotel directly. To add insult to injury their rate was cheaper than the rate Orbitz charged me. I called Orbitz and after a slew of inauthentic canned demonstrations of empathy I was asked to pay them. I refused and asked for them to find another hotel. He said he’d have to try to get a refund from the hotel I had initially payed for and placed me on hold for over 15 minutes without returning. Knowing that at midnight I would have to pay out of pocket or check in at whatever check time was the following day I ended the call and had to book another room and drive 16 miles out of town to get out of the freezing cold and get some sleep. On more than one occasion I have had to take my focus off what I’m traveling to do in order to resolve issues just like this.
Disappointed with services 1/5
By A Patel
I have booked a car for Fort Lauderdale. I have booked with orbit at $14.50 with all tax $ fees. When I arrived at for Lauderdale rental center they charge me $25.50 even though I didn’t get any extra service or insurance. Rental company told me to contact Orbit, orbit has wrong charges on their website and I should pay $25.50 and contact orbit later. So I called Orbit customer service after return my rental car. They told me that they can’t do anything. It is whatever it is. Ohh man it’s completely ridiculous. I flew from Cleveland Ohio to Florida on business trip.
Easy to Use! 5/5
Just booked my vacation with a discount for using the app... I love it!
Best travel app 5/5
This is by far easiest to navigate and best rates!!!
Solid company and great app 5/5
One of the few travel apps that makes booking as easy as possible. Showing every hotel in a given map area is great.
Lousy app 1/5
Downloaded, can’t sign in. iphone6s. Can’t exercise ‘forgot password’ because the image with characters in it is missing. getting a new image does not get an image. ‘listen’ does not produce any sound. Come on guys, wasn’t the protocol worked out 20 years ago? Bush league.
Couldn’t do without it 5/5
Great. Convenient, easy and efficient. What else is there?
Super easiest way to fly or any travel 5/5
By Lickity Spit
You can book a hotel for yesterday without a watning， especially you travel to other countries. 1/5
Try to get money with wrong ideas, no visions.
Simply the best! 5/5
Compared to other travel sites, I have used Orbitz since they started and I have never run into a problem. Always the best prices, especially if you book the hotel with your flight. Five stars!
Snow storm make things difficult 4/5
It’s ok now
Can't login 1/5
If I could give 0 stars I would. I just downloaded the app and I can't even login. Unbelievable!
Don't try to add your trip if your company booked your flight 2/5
Pretty much useless unless you book your own flight. Tried putting in the email of the person who booked the flight etc. useless
Used to work for OWW before they got picked up by Expedia and wile the customer service is not the best outside the States the prices are unbeatable.
No Separate Rooms?! 1/5
I want to use this app to arrange flight & hotel for me and a friend - in separate rooms. I can choose 2 adults; but not 2 rooms. Why? What if I’m booking business travel? I don’t want to share a room with my coworker. This sort of renders this app useless for me.
Book on the go 5/5
I started using orbitz just to book flights. I found them to be the most competitive with pricing and their customer service was pretty good. Then one road trip when searching for airbnb with none in the area I liked, I remembered I’d recently loaded the orbitz app to my phone. I pulled it up to search for lodgings and it’s smart & efficient design made it great to use. The map feature is my favorite. But the whole layout from search to booking works as it should and now I use it whenever I travel.
We’re currently on our most recent road trip and I’m sitting in a king bed with great bedding waiting for continental breakfast - toasty and comfortable. Thanks to the Orbitz app; thanks team orbitz 😊
By Alchemy of Love
The interface, customer service and hotels chosen are the best of the best.
Can’t change packages to specific car/hotel, hotel/flight, etc.
Stopped working recently. 1/5
Your app ceased working (won’t let me sign in) on all of my Apple devices recently. Only way I can access my Orbitz account is by going to Orbitz.com.
My credentials were fine when I go through Safari to your website, but when I enter the exact same credentials into any device, it says “please double-check email and password”, because we have a problem.
(Btw, I also contacted Apple, but couldn’t get your app to work.)
Always my #1 choice for travel 5/5
Orbitz has the best rewards hands down. Wherever you travel, you earn Orbucks which can be used towards your next trip.
Orbitz more times than not offers coupon codes throughout the year. Which in my opinion sets them apart from Expedia or Travelocity.
VIP hotels offer an amenity like a free upgrade or complimentary breakfast- which I have experienced at several hotels. (A very pleasant plus!)
Cant find reservations 1/5
There is no way on app or site to add a trip that someone else booked even with the itinerary number
Orbitz is always Priced HIGHER than other travel sites 1/5
I travel for four to fives months a year, so I believe I know a thing or two about booking hotels and resorts. I’ve been using this site for so many years now, but lately I’ve noticed that their prices are so much higher then all the other travel sites. So until they start giving competitive prices again I have no choice but to book with all the other sites. I found Hotels.com, booking.com and Agoda to be amoung the cheapest priced and best discounts.