It'll Do... 3/5
By Patriot Princess
-why do we tip the drivers before they prove good service? i feel a little irked when i tip %20 then the driver calls me from their car and tells me to come get my food from them (few make any attempt to enter my apt bldg) 🙅🏻😑💆🏻
--i'd like the ability to rate each delivery driver similar to Uber/Lyft so maybe if someone's rating drops low enough they get investigated and if it's awesome then they get a bonus 👍🏻
otherwise the app is decent and works just fine. i took off a star for each of the above reasons.
By Bc sm DVD
easy and affordable!!!
mad slow 1/5
In the confirmation email I received, there was sad to be an available tracker for the driver. I couldn't not find it and my driver came over an hour and a half after I ordered it. Not to mention that the driver called me to tell me where he was then promptly hung up before I could even get a word in.
Unacceptable delivery times, little support 1/5
By W. Thomas
Order Up is competing with many different delivery services. You pay a few bucks plus a tip to have someone deliver hot food from local restaurants that don't offer their own delivery service. When placing an order, you see no estimation of how long it may take. It may take 30 minutes, it could be an hour or more. There's no way to communicate with the driver. No number to call for support. Problem with your delivery? Send an email to support. It's clear by this policy they just want you to hand them money, no care for the customer experience. Don't waste your time or money.
Never again 1/5
My food was made and picked up in less than ten minutes. The driver then felt it necessary to stop and doing god knows what for 30 minutes while in possession of my food. When he arrived, was super rude and it looked like him and his buddy that was riding with him were on drugs. Oh, and to top it all off, I didn't even receive my whole order.
Can't track food 1/5
They heavily market this app as being able to track your food delivery. This is untrue. Only once in the last 5 times of using this app have I been able to track my order.
App doesn't work 1/5
I tried a handful of different ways to add an address, any address, in State College, PA and I just kept getting an error message. Terrible!
I don't get all the bad reviews 5/5
By Tom g. Warrior
Just used it for the first time and it was great. Food came quick, was piping hot, and the tracking was very accurate.
I honestly can't think of anything bad to say about it. I'll use it again and update if that changes.
Where did you outsource development to!?!? Mars? Don't bother with orderup online or via the app. Terrible all around
Just terrible! 1/5
Order takes forever to deliver & no tracking
Not good 1/5
Takes forever. No tracking
Needs some tweaking. 3/5
The good - generally quick. When mistakes have been made customer service has been quick to resolve issues. The not so good - Expensive.
The bad - Search functionality should be way better IMO. You can only search for restaurant names. If you want to search to see which restaurants have a specific food item e.g. curly fries, fish n chips, etc. You can't. If your a tech company who's business is food delivery this should be a no brainer.
Won't let me pay cash 2/5
The app works fine until I try to select my payment method. As soon as I hit pay cash at door the app crashes. It does this on my boyfriends iPhone as well, but worked perfectly fine on my old android and works on my roommates android phones.
Always a disappointment 1/5
I have used this app at least twenty times now, and am almost always disappointed. The food comes cold half the time (they should invest in insulated bags), it takes over an hour every time before receiving my food, the real-time map never updates properly, and this last time my husband used the app we got a call 45 minutes after ordering to tell us our food wasn't coming at all due to technical difficulties. I keep giving them multiple second chances cause I like the idea of the app, but with the high delivery fees and constant issues, it's becoming not worth it anymore.
Do not order here 1/5
Ordered through this multiple times only to be disappointed. No tracking and no service through it. Surprise it's 2:45 am and your food is here! Yay! Except you ordered it at 10 pm... app and employees need some reality check. This isn't the first time I've had over a 3 hour delivery delay.
Wait times are stupid long
Needs more places 1/5
Only one restaurant delivers in my area. Pretty disappointed.
Love the company, the app isn't great 2/5
I've had very few problems with the app until recently. I can no longer share a group order which is VERY frustrating. App can be buggy in other ways but this is the big one that sticks out. Otherwise very happy with the service and company!
I would even give it any stars!!! I wanted to order Starbucks but it was to confusing.
Don't order from here 1/5
Don't order from here ... BAD BAD BAD SERVICE ....
Kept telling me it couldn't place an order in the past, but would never let me change it, couldn't figure out where to change it. Shouldn't it default to deliver now. Also kept crashing.
App needs work 3/5
By The design major
Got the food in decent time but the app itself is pretty bad. Doesn't help they had a good coupon to order from it.
By Never order from here
Takes an hour every order to get you're food. Drivers are always rude. Uber eats is a far better service!
There are clearly faster services out there 1/5
By Tired of multiple downloads
Have yet to order anything that took less than an hour to arrive. I've used OrderUp numerous times and initially they were very fast, the seem to have fallen off the pace. Way, way off the pace.
Limited choices 1/5
Probably in part due to my area but the choices are slim
wish there was a no star option 1/5
ok so i ordered 6 meals from chick fil a. 6 OF THEM. then they come here with only 3 meals. 3 OF THEM. i tried to contact order up and chick fil a to get a refund but they won't respond. never order from this app ever.
Stop with the misleading emails 1/5
Stop sending emails saying that I can get $15 off and then when I open the email it's actually something more like, "$5 off of 3 different orders." Stop lying.
Other apps have better customer service 1/5
By <3 julia
They do not issue refunds when they mess up, got a lame $5 credit for issues other apps would actually address and refund for. Much better experience with other ordering apps.
Great options 4/5
I love using this app when I'm at work, I can't leave the building but my options are endless with this app of what I can eat for lunch!
The only reason this didn't get 5 stars is because I can only use this at work, I'd love for them to expand their network so I could use it at home too!
Sad and Hungry 1/5
I wanted to order some chipotle. I downloaded this app & postmate EVEN UBER EATS!!! And sadly they don't deliver in NEW JERSEY 😭😭. All i ever wanted was a chicken burrito 🌯😞
Referral code crashes app 1/5
They give you a chance to share a referral code. Your friend gets a discount, you get a discount...
Except you need to redeem it through a link that goes to this app. That link comes in an SMS. Click the link and it eventually opens this app which promptly crashes (convenient for order up)
Nothing like suggesting something to a friend only to have the thing repeatedly crash on them!!!
Good idea, horribly executed 2/5
The customer service is terrible. Sometimes the food won't come for an hour and a half or more and when it gets to you it is ice cold. If you contact order up they take no responsibility and are rude about you calling them at all. The restaurant will tell you it's OrderUps fault.
Don't bother, just use online page of restaurant 1/5
No customer service number to call just an email that hasn't been responded to in 3 days.
Vocelli's has twice either not gotten the payment or the order "faxed" over from Order up.
No tracking 1/5
There is no way to track your order. When you click on the ellipsis in the top right to get an order confirmation number the app freezes.
Don't get it 1/5
This app doesn't work everything's broken. My order never came and there is no way to cancel the order on the app
Takeout option?! 1/5
So I thought the whole point of these types of apps is to deliver the food to you. Not for me to order food for y'all to add extra tax then I have to pick it up. When I could've did all of it myself and saved money. This app just tried that foolishness with me and had me wait an hour and a half to get in contact with them. Just to tell me I hit some imaginary delivery button which isn't present anywhere on the app or website. Will not be using this trash any more. P.S this isn't the first time either
Latest version is a mess 2/5
So many functions of the app require you to force close or crash out of the app because it's not programmed with the function to back out.
When you view past orders, or go to settings then help and support. Or anything else that has the small bubble window that slides up, it just sits there.
Touching anywhere doesn't close or back out. So everything but that bubble is greyed out. As well every function that brings up that bubble brings it up with completely uselessly redundant info. Touch the triple dots for a past order gives you the order number. Which is right belong the triple dots anyway. Touching help and support just gives you a version number which is not only useless but provided elsewhere.
Best app ever!! Great choices & wonderful drivers. Never had an error in my order & they are delivered in a reasonable time frame.
Better off paying a bit extra for Uber eats 1/5
Compared to UberEATS, this app is awful. No variety, drivers are slow, no status updates on food orders
No SLIMMMMSS?! 2/5
Order Up is the worst. Ya momma is so dusty, she....uhhhhh is dusty.
Doesn't work or..? 1/5
I guess this app isn't popular in Los Angeles? Can't order from anywhere.
Got food 2 1/2 hours after I ordered 1/5
By Time cowboy
First time using it, ordered at 11AM. Delivery didn't come until 1:30 PM. I had to call the place just to see if they ever even got the order. When I order a pizza, I have no problem waiting 45 to an hour. But 2 and a half hours is unacceptable.
Need to put delivery estimates. 3/5
By Watching nothing.
So many places have trackers on where you food is.... I would settle for a time frame of when it will be at my house.
Also be able to review and see others review of restaurants. If one is a five star I want to know, same with the one stars.
OrderUp mess up 1/5
We ordered delivery thru OrderUp from a favorite restaurant-it was "for later". 90 minutes later we followed up to find out where our food was.
OrderUp responded that we should call the restaurant, because they had their own drivers. We did, and they had our order waiting there, for pickup 😕 because order up told them it was for pickup. WHY in the WORLD would we use OrderUp for pick up? It is a delivery service!!!!
The restaurant told us this happens about 5 times a week thru OrderUp! Why would anyone use this service for pick up??? Ludicrous! I can call the restaurant myself to order pick up.
Use gift card by default!!! 1/5
I should not have to check that I want to use my credit on my account! After adding my card, which is redundant when I have credit, I realized I forgot to give permission to use my credit, so now I payed with my card when I shouldn't even need my card when my credit is greater than my order. And it didn't remember my card number last time when I used my gift card.
Stated they would deliver to my address when web researching. Download the app....and they are not in my state. Don't be fooled. SCAM.
Takes quite a while 2/5
By happy chaser
It took a long time for the app to locate a driver. If they want to be competitive with UberEATS they need to speed up the actual delivery time. It shouldn't take 45 minutes to deliver drive thru food.
Awful customer service. 1/5
This is the only bad review I've ever left. I work in customer service and this was ridiculous. I placed an order, didn't receive tracking for over a half an hour. I reached to customer service. A rep. named Daniel S. assured me he contacted the restaurant and the order was on its way. I called the restaurant myself after 2 hrs. They never received the order. Talked to order up customer service again and never even received an apology. I will NEVER use this service again and I've used it all the time in the city. Do not use this service. There's plenty others out there with real customer service.
Ehh tracking 3/5
I can't find tracking part of the app someone took my food once .. no one called me I had to go pick it up ! Where's the tracking good app though
Poor Service 1/5
So they deliver food on their own timeline. It could be 20 minutes or three hours before your food arrives. They don't give you and estimate and don't seem to care.
They nickel and dime you with stupid fees. Why don't they just charge one flat fee?
They expect you to tip the driver when you place an order. There is no way to reward great service or to not overtip a driver that takes their sweet time.
Their social media is filled with complaints, and they don't even bother responding. There is no phone number to call for customer service.