Recent update 2/5
After the latest update the names of my 3 programs changed. Two of them are now called General 1 and the third is General 1 / General 2. I did not make this change. Nor am I able to use the app to change them back to the names I gave them before - using the app. How can I make this change?
Could not access the App this morning. It would open to page that lets you try app without your aids but the spinning wheel would not stop turning. Deleted and tried to reopen app with same result ????
3D Touch change? 2/5
By Kiska's Mom
I really liked the choices for the 3D Touch on my iPhone before. I was able to quickly choose which program to use. And it worked quickly. Now I don’t have those choices anymore. The only options are to share the app or to use the iPhone mic. I have never used the mic and have no clue how it works or why you changed my options to something I don’t use. I want my old options back!
So disappointed in app 4/5
After spending a small fortune for hearing aids; I was so excited about the app to talk hands free and play music. But it is all static, cracklings sounds. I called Oticon. They said it’s Apple. Called Apple they said it’s oticon. Called and emailed oticon again. No information on when the app will be updated with Apple.
Unable to Setup on iPhoneX 1/5
Worked fine on my iPhone 6+ but I can’t setup the app on my new iPhoneX. Oticon On app won’t go into setup mode.
Very Poor Watch App 1/5
Does’t transmit Apple 3 Cellular Watch phone calls to my hearing Aids (Oticon OPN 1), even tho the Apple MFi Hearing Aid-Audio Routing-Call Audio setting is set to ALWAYS use hearing aids. Hearing Aid Audio works for iPhone calls, but not for Apple Watch calls.
Working again 5/5
After some initial problems getting the hearing aids to work with the software, I haven’t had a problem since. Though I don’t often use the app, it’s nice to have if I need it. And the Oticon Opns work great.
Awful aids! 1/5
They keep turning themselves off. Not worth the $6500 I paid. Very disappointed!
Cannot pair device 1/5
Just came from dr office. She used my phone to try and pair. Couldn’t and realized it may be the WiFi in the building. Now trying at home and still cannot connect. This is certainly going to sway my decision as to wether or not I keep them. Still deciding.
Won’t work with Apple Watch 1/5
I just can't get it to work with the Watch which means I have to fumble with the phone. The literature says it works with Watch, but I haven’t found that to be true. I finally was able to (after 4 days) download the phone app for the iPad, but it'll only work with with one device at a time and it's a burden to pair and unpair. Now the app won’t even show the battery power left in the devices, and one of mine is losing battery power much faster than the other. I’ve sent an email asking for support, and despite its report that answers are done within 1-2 business days, I’m still waiting for response. I should have time to return these hearing aids through my audiologist, I hope.
This app needs work 1/5
I am not happy with this app. It basically works for volume control and not very well at that. When switching from General to TV Box 1, the volume resets and needs to be adjusted again. Very disappointed in this.
Worked at first 1/5
I was quite pleased with the functionality of the app and the device itself.... until all of a sudden my hearing aid will not pair with my phone. Everything shows appropriate pairing in my iPhone, such as Bluetooth on, connected to the hearing aid streaming to device is green so I think all is well with the world. Well I can’t get the app to pair with my hearing aid nor can I route the audio from my phone to my hearing aid like before. Ready to just uninstall and deal with it as it is.
Program quit working a day ago. 1/5
I purchased an iPhone 8 Plus after making sure
Oticon would work on that model. It worked perfectly for about 5 days.. Then the App disappeared from my 8 Plus and although the app still appears on my phone it will not pair, nor will my phone show hearing aids battery left
Available or when my batteries are depleated.
I am very disappointed because I have just a couple weeks ago purchased the new oticon 1.
I have used oticon for about 9 or more years.
Great App 5/5
I use it all the time and love it. Simple interface and very responsive. Still trying to figure out how to hear Netflix through my iPad. I can hear Music, but for some reason Netflix, Hulu and Amazon won’t send sound into the earphones.
Other than that, awesome!
Frustrating experience 2/5
By b azza
Won’t stay paired. False battery readings. Inconsistent performance.
Nearly Useless 1/5
By Books Bagshaw
At least 50% of the time the app can't connect to my hearing aids so I have to delete them in settings, recycle my phone & then connect.
Why is this so inconsistent? 2/5
I've had my hearing aids for 3 weeks now and I've enjoyed using Oticon ON app. However, although my hearing aids are connected to my iPad, I cant get the app to actually accept my hearing aids so I can use it. I've deleted and reloaded the app. I've open and closed my hearing aids, but nothing works. Your hearing aids are very expensive, partly because of it's ability to be used through and iPad, and yet getting it to function correctly or consistently has been very frustrating. If I could, I would now consider a different brand of hearing aids. These are not what they are advertised to be. Are you planning on upgrading this app?
Devices and app worked well for about 7 months. Bluetooth in my car👍🏽. Devices👍🏽. All was good. In the last 2 months the hearing devices have disconnected from iPhone, iPad, car, left then right now left again. Nothing has changed in the last 2 months. There's no reason for this consistent disconnection. App is pretty useless. Yes, I've reloaded app..blah, blah, blah. Had this happened at the start, I would have returned this product. When it works, it's awesome. It has become an undependable product. 😕
Works on ipad but why no android app? 2/5
I just got my hearing aids and have installed program on my ipad air and it works fine. But I do not have an iphone and see ho reason to spend hundreds of dollars to change phones (and carrier since iphones don't work with tracfone) just to remotely control the hearing aids. Why is there no app for android phones? Do you have a deal with Apple?
Problem with app 5/5
The aids work great and when I go to accessibility they are are paired and have been since I got them in July. Today out of nowhere the app quit working and when I talked on my iPhone they did not come up in mode and I went on speaker. I've reset the aids and uninstalled and reinstalled the app three times but it goes to the opening page and the little dots won't stop spinning. I can use only demo mode. But, I discovered that I missed the important step. When I went to General>Accessibility>Hearing AIDS and saw mine paired, I didn't click that bar. Today I did and I'm back to normal!
R U F K M 5/5
Very excited by the potential of this product. I just spent $6000 because of the iPhone interconnectivity. Unfortunately my left ear device no longer pairs with my iPhone. My right device pairs well but I continually get a 5 tone 8 beep noise every time I put this device in my ear. It's not the low battery sound but something very different. What am I supposed to do about that? Oticon? Thanks
Works great for me. 5/5
My audiologist spent about 15 minutes walking me through the app when I got my new hearing aids this month. It works great. I love being able to discreetly adjust my aids at work in my phone without having to press any buttons on the aids themselves.
Waste of time 1/5
Been trying to pair the ear pieces to the app for hrs. Waste of time
By Fibber Magee
I consider myself tech savvy but this app has virtually no functionality.
Battery levels give false readings. whatever mode one is in there are glitches that in my opinion are inexcusable in view the app is supposed to support a health condition. One has to wonder if the app was designed to provide entertainment as opposed to a toll for those that suffer from hearing loss.
Finally the activity log is ridiculous and laughable. To have lines upon lines info telling me the time when device is connected or disconnected without providing any useful info is ludicrous.
Bluetooth problem 1/5
Can't play music or any audio without the programs "skipping" or momentarily losing connection.
Not fully compatible with iPhone 4S 2/5
By iPhone 4S not compatible
I just got some oticon opn hearing aids and was excited to try this app out. I don't currently have an iPhone but used daughter's old iPhone 4S since paperwork said the app was compatible... well, compatible to a degree.... the volume, program functions do work, but audio streaming does NOT work with 4S .... the audio streaming does go to the hearing aids (sometimes...) but also still comes through the phone. After calling Apple (they couldn't help) I FINALLY found a telephone number for oticon customer support... I would suggest that they publish the customer support phone number on their website - their motto is "people first" after all.... okay, in any event, the oticon customer support was able to tell me that the audio streaming is NOT/NOT compatible with 4S . They said it should work as advertised (direct audio streaming to hearing aids with no sound coming out of phone) with iPhone 5 and up .... so now, decision as to whether to make the switch from Android phone to iPhone.....
Like this app! 5/5
I don't understand negative reviews. I downloaded the app to iPhone 6S, paired it with my Oticon Opn 1 miniRITEs without a hitch. I like being able to adjust hearing aid volume with my phone & seeing how much battery life remains. Apple Watch connectivity allows for discrete control of hearing aids. This is a very useful app for me. Simple to set up, simple to use.
New update ruined a good thing 1/5
By Louisiana D
I have had my Oticon Opn aids one year. The app was WONDERFUL!!! I could listen to my audio books, & social media through the aids & not bother anyone. I could adjust volume or turn off the Bluetooth. Then there was an update and everything stopped!! The circle of death appeared to quote another review. Had to delete app because it kept deleting battery life.
PLEASE. FIX!! I have even recommended the hearing aids based on the wonderful app that could be used.
Keeps crashing 2/5
Periodically comes up with error message that not compatible with this phone. Have to keep deleting and reloading. Pls FIX BUGS
Nothing matches, nothing works 1/5
I tried all this a couple of months ago without any
success after several tries. Finally gave up. Downloaded again tonight in hopes that miraculously, somehow, either Oticon or Apple would have gotten their shtuff all in one sock. Sadly, they're as FUBAR as ever!
I have a pr of Oticon Agil Pro MiniRite hearing aids. These are in the dang to super-dang pricey range when new. They're about 5 yrs old. So hey, I expect some stuff to work, awright, Oticon! What I'm seeking really, is simply an iphone or ipad based remote for my aids, to adjust volume and hopefully, programs on my hearing aids.
Well this silly program, my iphone and my ipad all refuse to "see" my hearing aids.
I understand the Oticon Agil Pro IS a bluetooth wireless device. So, Oticon, pray tell, wassup? And more importantly, how do we fix this, hmmmmmmm???????????
Can't find my hearing aids 1/5
Since the last update this app gives me the circle of death trying to find my hearing aids. Please fix this!!!!!
App can't connect to my hearing aid 1/5
The phone pairs it but the app can't find it. This is after I had to return the hearing aid for repair so maybe it's the hearing aid itself
Disappointing product 1/5
I'm rather disappointed with the Oticon ON app as it seems to hang on my iPhone. The product and the hearing aids have serious bluetooth issues that are not resolved with the latest firmware upgrade.
Works great 4/5
I've seen some reviews saying they can't get out of demo mode or the volume can't be adjusted separately. I didn't have any of those issues, but I noticed in the setup menu (bottom center button, then the three dots to the right) that those are both options that can be turned in or off. Try that.
Otherwise the app works great. Easy to adjust volume and change programs. I look forward to trying the iPhone mic program in a challenging situation. Maybe in a restaurant tonight.
Almost worthless app 1/5
By Dog Watcher 2
This app is so poorly written it fails to perform key features other than controlling volume. The find my hearing aids feature is main reason I selected this brand but this feature doesn't work. App currently only shows last location for my left one and it's from July 6th, 5 days ago and nothing on my right one. Oticon should be able to afford creating a reliable app at the very high cost of these hearing aids. Please fix it!
App does not allow access 1/5
Phenomenal hearing aids when they work, which is unfortunately not enough to allow their dependable use. App won't leave demo mode though their instructions are carefully followed. Thoroughly frustrating.
Demo mode 1/5
Cannot get out of Demo Mode
Could use some work 3/5
By I do not use dumb "nicknames"
Pro: Gives superb audio for iPhone calls -- huge help for me. Cons: Audio for one hearing aid or the other can cut in and out -- seems random, no pattern seen. Also, the app should discontinue other audio, such as battery level announcements, during phone calls, otherwise they are distracting.
Needs a custom URL scheme 3/5
I use the app to put my Moms aids into TV mode and tweak their volume. It's simpler to use the app then the iOS built in functionality. imho.
The developers should add a custom URL scheme so that the app can be launched from another app such as "Launcher".
New Update causes one side louder than other 1/5
Just downloaded the new update. In this version you are supposed to be able to adjust left and right volume. However what it does is sets right one digit louder than left. Can only adjust combined volume up/down. Instructions say to use left side of iPhone screen for left and visa versa. However anywhere you touch screen it only adjusts combined volume (with right one digit more than left). Frustrating. Please fix this condition.
Frequent disconnects 1/5
Great when it works. Unfortunately, it frequently disconnects from the HA's. Frustrating!!!
So much unrealized potential. 2/5
Other than the Find My Hearing Aids app, which can only tell you that the aids are SOMEWHERE in your house, which you knew already, I just am not seeing anything useful about this app over what is already resident in iOS. There is so much it could do.
No update 2/5
I think it was working fine but when iOS 10.3 came, it just stopped working. Please update!
Hearing aids will not stay connected to the app.
Even though my phone connects to my hearing aids, the app frequently will not connect. I get a message that the hearing aids are not compatible. If I reboot the phone it then connects.
The watch app is not much better.
Would like an email address for support questions and a FAQ pages. Can not find solutions.
No App Updates since November 1/5
I think it is past time for you to update app. I read in a forum from one of your people that one was coming in January. Did not happen. Just concentrate on basics for update and deal with bells and whistles later. Problems I have, to name two, are - sometimes app says one of HAs is incompatible with app (I have Opn 1 mini Rite). Listening through devices sometimes only comes through one HA. Only way to fix it is to uninstall and reinstall.
Please deal with this or stop advertising about benefits of app.
The hearing aids themselves are great on their own, but the app is not, hence the one star rating
It's a FREE app, folks 5/5
I'm a first time hearing aid user. Was the second purchaser of a pair of Oticon Opn 1 aids sold by my local Cleveland Clinic Audiology department. They are fantastic! Added the app to my iPhone 6s before they arrived. My audiologist synced the aids to my iPhone app. We paid of lot of money for these aids; ask your audiologist to sync them for you. • There is a software update for the Opn, that must be installed by your audiologist. It took two phone calls to Oticon professional support to pair mine with the new software. The update has lessened the rate at which my Opns drop their Blue Tooth [?] link • The current app update, downloaded from iTunes, satisfies my minimal info requirements. It allows me to accurately set the paired volume between -8 to 0 to +4. Three quick presses of the iPhone Home button brings up a screen that allows me to also independently set left and right volumes. Great for lessening background noise into one ear, while increasing the volume from where my wife is sitting. Don't use special programs; the Opn adapts to all of my audio situations, except for emergency vehicle sirens and car wash machinery. I avoid high noise venues whenever possible. The battery level visual indicator works well enough; you also get a couple of jingles in your ear and then the batteries fail quickly. Carry extra batteries. Still haven't figured out all the tone alerts. I lump them into the "interesting and enjoyable items in the mystery of life" category • Enjoy your Opns...
Good, get out of demo mode 4/5
Works good, I would stay from the extra stuff until more support is available.
Found out how to get out of demo mode.
First delete app, the go to settings/accessories/hearing aids. Delete the aids you already paired. Pair again by following directions and opening and closing the aids doors and follow directions to pair as if the first time. Then install the opn app and it will work.
Fine for awhile 3/5
For 2 months, it was a big improvement for me to use the app for controlling the programs and volume of my hearing aids. Now I'm unable to "pair" my pair of hearing aids with the app, so volume and streaming are moot via my iPhone. No one seems to know how to fix the problem. The app clearly hasn't been given much attention, given all the recent complaints. Come on!