Love the pizza, hate the app 1/5
This is not a knock on the pizza, which I love. I wish Papa John paid as much attention to the app as he does to his pizza. It's difficult to navigate and because of this I've made mistakes in ordering. I would like to have the ability to save my closest store instead of doing a search every single time. Also, instead of having to go through several steps, I would like quicker access my account and papa rewards etc. I hate this app. This is possibly the worst app I have ever had to use.
Wish It Worked 1/5
I cannot get this app to connect; it's worthless. Unable to get anything but an error message.....
So convenient! 5/5
Love that I can order and pay online, then quickly pick up. Great app!
Needs Better Functionality 2/5
By JJ’s Man
1. Once you order a pizza and exit the app, you can’t get back in to see your delivery progress.
2. You can’t get into your account without going thru the step of fake ordering a pizza and selecting your delivery address. That seems unnecessarily restrictive. Let me see my account and my free pizza progress. Let me browse the menu without fake ordering a pizza. Not well thought out.
Can’t sign in 1/5
By Whitehouse 1st Lady
This app is useless since the last couple updates. When I sign into it I get “unknown error” I go to the main web page and it works fine
Where o where did all my points go? 1/5
By The Kirkentobers
So, yes spend a reasonable amount of time and effort committing to one delivery location. Then, when you login next, your free points are gone. Got to say that is disappointing.
Constant problems with app 1/5
It signs me out of the app and will not let me sign back in. To be able to sign back into the app I have to delete the app and then reinstall the app.
Great site, so easy to use! Love the future order option!
Wrong pizza rude employees 1/5
About 30 minutes ago I ordered a papa’s choice pizza with beef, bacon,sausage, pepperoni,and Canadian bacon. From this app. At checkout it showed me my order and it was correct. My husband went to pick it up, they gave him a plan cheese pizza. Accused me of lying about what I ordered. Will not be using this app or be ordering from papa Johns again. This was the McComb Ms store.
Awful app 1/5
Works the first time. Next time keeps giving me unknown error message.
I uninstalled and reinstalled and it does the same thing.
I’m not ordering from Papa John’s ever Again 1/5
By OVO KiDD
The last 2 times I ordered from Papa John’s have been very irritating. The one time I ordered from them, my food came very late and the delivery person had the nerve to ask me to tip after he couldn’t even find my house. The last time I ordered, another guy delivering my food also couldn’t find my house. THESE DELIVERY PEOPLE HAVE GPS OR A PHONE WITH GPS. There’s no excuse to not find my house and then when he found my house he had the nerve to tell me to have the food delivered to a spot easier to find. As much as I love the food, IM NOT EVER GETTING FOOD FROM THEM AGAIN!
It's ok with a few issues 2/5
It's nice to get coupon codes and stuff like that, however there's one glaring problem... I can't even sign in. I can use the browser and sign in, or sign in on my PC and it's all good. But in the app it just won't let me unfortunately.
Account Accessibility 2/5
I like how the app works but I’d rather have the option to see my account instead of having to go through the whole delivery or carry out just to see anything. Maybe have an account overview at first and have a continue to order to actually place an order.
App order locations 2/5
I would love this app and order more often but I choose not to Because I lose points for ordering over the phone instead the app. It has only one option for ordering for on base orders in Camp Lejeune NC.
Super Easy 5/5
A lot of apps are terrible. This one is the easiest to use and the quality is spot on.
The app works well! 4/5
Good working app, only complaint is the function of the points rewards, it's not as easy to navigate
App was great 5/5
By Tap star to rate good rating
I loved the layout
Great pizza 5/5
By 2tough guys
Great app very easy to use
Love this app 5/5
I love this because I don't have to call to speak to people. It's accurate, it rarely crashes and it's fast.
Great App! 5/5
By Elle Turnip
Super easy to use and I love getting the points towards free pizza!
Pretty solid 5/5
Helps eliminate the need to talk to people on the phone
By Tati and Mario
Is faster and delicious!!!!
Better App, Better Pizza, Papa Johns. 5/5
Love the App! Very easy to use and navigate.
Good app great pizza 5/5
By Alexander "The Great"
Good app but the pizza makes it 5 stars.
Pretty good for ordering. 3/5
It would be nice to see my awards status once I logged in.
Keeps Getting Better 5/5
By QS Publishing
The app continues to get better and better. I have been using the app since it originally came out. There were quit a few glitches in early versions but the developers have done a great job in producing an easy-to-use user interface. One last suggestion: allow the user to delete a credit card. Currently you need to call customer service in order to delete all the cards and then you enter back the ones you want to keep. I had a card stolen and needed to delete just that one. I would like not to need to call customer service.
10/10 would recommend 5/5
User friendly app allows you to not only create your own pizza but also see what your finished pizza will look like. Always offers deals and coupons.
No communication errors 3/5
This app allows you to order exactly what you want without there being a lack of communication the way there sometimes is when ordering over the phone. I also like how I earn points towards free pizza. On the downside though, it's only a free three topping pizza and not anything your heart desires. I wish they would include more ways to earn points as opposed to what seems like only once a month if that.
Easier than the other pizza apps 3/5
Easier than the other pizza apps
Delivery fee is greater here than on Seamless 1/5
Delivery fee on this app is $4.00, same restaurant is $2.99 on Seamless. $4.00 delivery fee in NYC? For what? And then calling out that a tip is separate...price is no longer a selling point when compared to other restaurants.
Something going on with their backend payment processing. On more than one occasion their processing refused to accept a card that I have used on many occasions in the past. Trying again the next time I'm looking to purchase pizza a few weeks later works just fine. Has happened to me on two separate occasions. Not a typo with the security code as I've attempted to replace the order with no luck.
When processing errors do occur, they don't wait for the result before putting the charge through. I receive Amex notifications that my card was charged, and then get a notification in the app that there was an error and I have to place my order again. Then I have to wait days for the charge to be removed. Very little confidence in their payment processing.
By Katie g r
Extremely easy to use, and it's a fast way to order exactly what you want!
Love this app!! 5/5
Makes ordering super easy! No mistakes unless it's my own fault! Love this app!
Excellent App, Great Pizza 5/5
Papa John's app makes ordering easy for me to order my weekly pizza. Excellent app, great company!
Doesn’t work 1/5
By wont deliver to my area
Hey. The app says it doesn’t deliver in my area. Which I know you do. Zip code 11501.
Upgrade great 5/5
Latest version is way better than the previous!!
No good 1/5
I hate that every time I sign in I had to re-put in all my information no good no thanks
Easy to use 5/5
Easy to use and convenient. No criticisms from a first time user.
I’m a regular customer. I love papa johns. Just recently I’ve started ordering from my work and now that the app updated I can no longer get delivery to my place of work. I might just quit ordering all together since I’m always at work.
Use a lot 5/5
Use this app from several different locations. It's great. Makes it easy. I don't like ordering on phone.
Easy to use 4/5
By Rashad S.
Apple Pay 4/5
Still waiting on Apple Pay support.
It’s the little things 2/5
Every time I edit my pizza to add an extra topping or change something, I have to start completely over and remake my pizza from scratch. This is frustrating.
Please make the “Papa size it” option available for the app.
The “track my Pizza progress” vanishes the moment I check something else on my phone. Who stays on one app without checking a text or Facebook notification for 20min?
Does what it's supposed to do. Simple is best. Go Papa! Louisville loves you. A man of integrity who gives back to his community
Great App.! 5/5
By Fantastically Frustrated
Very intuitive, and easy to use. Easy to choose deals, customize, and order.
I love it 5/5
By Alvis Wu
I always love your Pizza always 5 Gold Star ❤️
Works as intended 5/5
Provides the menu with local specials and accepts coupon codes. Very effective app ... but please stop asking me to rate it every month!!!
Life Long Papa Johns Fan!!! 5/5
Love Papa Johns and love how easy their app is to use!! Best pizza EVER!!! 🍕❤️
Love it 5/5
Super easy. I never call any more
Convenient app 4/5
Love the convenience of using the Papa John's app. So much better than calling in orders.