Don't make a mistake 1/5
The app works well but if you make a mistake and put in a wrong zone or need to change the time you're parking there is no way to change it or ask for a refund. I tried to contact the makers of the app and never heard back.
This app is crap 1/5
Maybe if my 15 minute warning didn't arrive 2:21 before my time was up I wouldn't have gotten that ticket.
The app update has lots of payment errors 1/5
The new updates app charges against the Parkmobile balance and other payment methods such as stored credit cards or PayPal. The transaction fee is also incorrect when using Parkmobile wallet. I've wrote a request to have the errors looked at and no one has responded (it has been over a month!).
The meaning of "enhancement" in Alice-through-the-Looking-Glass English 1/5
Don't you just love it when an app is enhanced to a point of worthlessness?
Used to be that when I opened my app, my favorites were front and center, and I was parked in a few screen touches. Now I have to find my favorites list. When I get there, I can edit the favorites but can't use them. I have to remember the zone number and start a session manually.
The queen in Alice through the Looking Glass famously said that a word "means what I say it means - nothing less and nothing more." Such it is in this app's use of the word enhancement.
Recent Update is Horrible 1/5
The pop up reminder for parking notifications was your best feature now the app can only send an email?? That's wack!
This app is does not work. 1/5
By A fetch
I used this app to pay for parking in Harrisburg Pa. They are a brand vendor and I had high hopes for them in light of the fact that the old parking meter vendor had many claims of receiving parking tickets despite having paid for parking.
Well this company does the same thing. I paid for parking through this app & I still received a parking ticket.
The solution: don't park at a meter in Harrisburg during a time when you have to pay for a meter. You WILL get a ticket regardless of whether or not you pay the meter.
New Design Confusing 3/5
Whats the point of a redesign unless without adding new features? This app needs to add descriptions on payment method so that you can designate between personal and business payment methods. The app treats all payment methods as interchangeable which is bot he case for me. The ability to create separate business and personal profiles with the ability to easily switch between them would be a useful addition. This is how Uber and Lyft do it. Also as others have commented showing the actual time that your session ends instead of a count down would make it usable. The count down is stupid. Its like the designer never actually tried to use the app.
Amazing UI upgrade 4/5
Been using this app for 2 years in DC area, it was outdated, I love new UI and Maps and Favorites feature.
The only reason I didnt give 5 stars was login difficulties, I tried to reset my password multiple times, looks like their back end and their app is not communicating good enough.
Fix your dang app 5/5
1. You need to curate a specific time for the parking expiration. Yesterday I got a $50 de parking ticket
2. If one installs your app or the update you need to check if they have notifications turned off. To actually have you set a notification and not get notified is no fun
3. It would be nice to see what the time to end would be when you select a duration. That's a user friendly tip
Other than that it's handy that your app allows for paying for parking with my finger :-). But you should have a user friendly application. And yes you need to make a iPhone watch app so I can get zapped on my wrist that my parking is about to expire.
Bad usability and strange charges 2/5
1. Does not show an address of paid parking, which is the must have feature for such app when a user is in unknown place.
2. Tried to pay for the parking and was charged only 35 cents (transaction fee). Does it mean the parking itself was free? No explanation provided.
Great customer service 5/5
I like the app and I'm impressed with the company's customer service as well!
Don't even bother downloading this app. They charge you a $0.35 transaction fee every time you park.
Why I can't extend my parking time?? 4/5
Thought it was just me but my gf couldn't extender her parking time either, we need to let it expire then do it again, please fix this, the rest is perfect! Very convenient!!
Works great! 5/5
Terrible customer service 1/5
Not only is the app super buggy and glitchy, which resulted in me getting two parking tickets. I paid them money to get a parking ticket. That's nuts. What worse though, is they won't help me with this issue. They ignore me or say "we will reach out shortly." I've been trying to speak with someone about the tickets I incurred due to their apps failures for three weeks. Terrible customer service.
Dump the update 1/5
Since the update I can't change vehicle. Not a happy camper. I used to be able to toggle between my truck and wife's car depending on what I'm driving. Nothing like trying to park and driving the wrong vehicle according to the app. Bad, bad app.
Convenient but buggy 3/5
Works well when it works - but has trouble saving login info. About 7 times it saves it for a few days, then completely forgets. Very annoying having to keep logging in again.
fraud charges 1/5
This app doesn't even tell you when it's free parking. It still charges you. It's a total scam. I was visiting D.C. And downloaded the app since there were meters. He signs around he place don't have times posted to tell you when you have to pay for parking. The app won't tell you either. When you put in the time it still charges your credit card. What a scam. These guys should go to jail for ripping off the people.
Use it all the time 4/5
I love this app. Super convenient since I never have change and our meters are still coin op. Give it a widget and/or an Apple Watch app and I'll give it five stars.
Beyond annoying 1/5
The app itself seems fine. I liked it much better before the last update because the functionality was cleaner and more intuitive. My complaint is that, no matter what I do, I cant get rid of the red notification circle on my phone's home screen. I've deleted the app, reinstalled it, turned off all notifications, but it's still there. It makes me crazy. I'll go back to paying at the machines on site rather than having my phone cluttered up with meaningless notification bubbles.
New version won't install 1/5
Download and installation fails
Excellent Convenience 5/5
The App is straight forward, and very easy to use... been using it for about a year now.
Great contribution toward the advancement of our society.
Please make Apple Watch app 3/5
Needs Apple Watch functionality to alert when parking is expiring etc.
Like a good poop 5/5
By Rick Roth
I tried to extend my time and ended up getting charged twice. Be careful.
Very convenient 5/5
Very useful app for parking. Make life easier. Love it!
App calculates wrong 1/5
By Cheated Parker
I paid for 5 days parking on a Monday and by Thursday morning the app said I was out of time. I have a receipt for the 5 day payment and the online app shows the correct amount. The iPhone app needs repair.
Can't change preferences 2/5
The main function of the app is working. However, even with the update I can't change the default vehicle no matter what I do.
New app is alright. Would be nifty if it had a rewards system for every ten transactions or something.
worked great before- new version not so much 1/5
worked great before- new version not so much
Best way to pay for parking in downtown St. Pete
The Barnacle of Parking Apps 1/5
By Keegan Cooke
Update broke everything 1/5
By Jock Rocket
No longer tells you if parking in that area is free, so it charges you wrongful fees. Also UI elements seem to have moved randomly and are hard to find. Wish I had a backup of the old version.
Took away free parking notification 1/5
The latest version no longer alerts you if parking is currently free before processing your transaction. Looks like they now want to take your unnecessary transaction fees to pad their profits. Crap business ethics.
It works good. 4/5
Terrible app 1/5
I think this app is designed to get you ticketed. Literally won't fully download on my phone. What a racquet.
Non-existent customer support 1/5
I enjoyed the ease of the app when it worked. The last few times I've tried to use the app it errors out. I've reached out to customer support several times to resolve the issue and I've never heard back. (I also got a $62 parking ticket because of the app not working!) It still is not working. Very disappointing. ☹️
Poor update 1/5
Interface is not user friendly. I have paid for the incorrect location twice now. Alert feature is a failure, I owe $120 now in parking tickets due to expired meters. If the text feature no longer works, it would've been nice to have informed people.
Current version takes some patience 3/5
I use this app on a regular basis in D.C. The new UI has been redesigned and has taken a few uses for me to adjust. Things are laid out much differently.
I've read some reviews where people have said that Parkmobile offers no suppprt if you get a parking ticket. I was issued one ticket while using the app and it was my fault. I moved my car across the street to a different zone. In my opinion, if you get a ticket it's not Parkmobile's fault. Therefore, they shouldn't help you fight the ticket. If there is an issue, it's more likely the fault of the issuing jurisdiction. Parkmobile offers proof of parking payment in a particular zone. If you have proof that you paid correctly, it's the city's fault for the parking enforcement officer not checking, or for not having a proper payment validation system.
Extortionist markup 1/5
I paid .35 fee for 1.00 parking. I think I'll stick with quarters in Stamford, CT
Beware the Charges 1/5
The app was going to charge $8.35 for 7 hours and 50 minutes. I knew it was wrong and the kiosk charged me $7.85 for the same time.
Bad Update 2/5
The main page to select you saved zones disappeared. No clue where anything really is. I my app pays for 2 vehicles in 2 zones and I can't find the other zone! The payment page has become more clean and easy to navigate though. Just gotta find it!
New App is a nightmare 1/5
Very hard to use. Also very difficult to navigate the things you have to do if you forgot your password and have to update your credit card 😡👎🏻👎🏻👎🏻 Previous app was by far a better experience.
Pain in the Butt! 2/5
Any chance that the programmers who wrote this app actually try using it from their phone and not a 32" monitor? I shouldn't have to turn my phone and then scroll to enter a ID, passwords and a location. Go out and actually use it before you release it to the public.
New App not good 3/5
Been a user of Park Mobil for a long time. They rolled out an update to the app and its full of malfunctions. It does not notify you when the parking term has expired. It's very glitchy while using the app. Why cant IT people leave well enough alone
By Kirk Kenobi
Update changes UI and makes it a bit more abstract to select the right vehicle profile. As a result I got a ticket because the wrong vehicle was selected. 😢
Easy and convenient! 5/5
I no longer have to keep leaving the office or restaurant to fill the meter! Love it!
FIX ZONE 8612, ATLANTA GA!!!!! 1/5
By Frustration station
As soon as this dang update comes out, my usual zone is now "invalid product or no matching zone." I'm getting really sick of paying double the rate at the meter. Give us back the last version or take this one out of devmode
Too cumbersome 2/5
It used to take four screen presses to start parking. Thanks to the new update, it now takes six. Please add customizable shortcuts for frequently used selections - I should be able to do this with one screen tap!
Test your update before releasing 1/5
I've used your app everywhere it's available since inception. I recommend it to everyone. This update is by far the worse I've experienced. The most important thing about a mobile payment system is the ability to login and pay for the service. You cannot release an update and have any problems. I was fine with having to enter my credentials after the update and was happy to see my information was present. After the initial login, however, the app stalls and no longer recognizes the user name or Touch ID. Your selling point is not the app, it's how the app takes away the pain caused by parking. This is the reverse of lipstick on a pig. You took a average looking app that was awesome experience slapped lipstick on it and turned it into a pig.