Paid using this app, still received a parking ticket 1/5
I contacted support, they basically told me there’s nothing they can do.
Dated and badly in need to updating 2/5
By Angry Elf123
The app is showing its age. While once upon a time it was acceptable not to build-in location awareness, CarPlay functionality, or even calendar based reminders for folks who have commuter schedules the lack of these things are more painfully evident everytime it costs me money with a missed parking fee, slows me down fumbling with my phone when my CarPlay vehicle should have the app, or I have to dig out the snow from physical signage to determine zone that GPS would know...
No doubt the sales team that got municipalities to adopt this app does not worry too much that a competitor with a better app will displace them but maybe the developers should just make the improvements out of pride or a desire to leave for greener pastures on a high note...
Shorted time 1/5
By 3 minutes short
Paid for 2 hours at a meter, the counter started at 1:57:00.
Only used a few times but way more convenient than standing in front of a pay station which oftentimes is broken anyway.
Easy and convienent! 5/5
Love it! 5/5
I’ve never had a problem and the convenience is everything!
Easy to use 5/5
I like not having to find change to pay. Quick and easy
Works as expected, iPhone 7plus 4/5
Works as expected, iPhone 7plus
Forced $10 parking! 1/5
What a bunch of crap. Using Metra in a town I don’t normally use after a doctor appt. Thought could pay my parking with Parkmobile, but had to download this.
Instead of being able to pay for a single park with a small fee like Parkmobile I’m forced to “load” my “wallet” with $10! I never use this station, so my $1.50 is a forced $10.
It’s 2018, haven’t you the developers figured out micro transactions, like the rest of the digital world? What a scam too, ridiculous.
App has been buggy for YEARS. 1/5
this app crashes and freezes constantly. It’s not complex. I don’t know why every time I use it I need to delete and reinstall it in order for it simply to work. This is a terrible app and should be totally reworked.
Easy and convenient!!! 5/5
So much better than fumbling for change!!! Type in zone number, space number and how long you want to park and you're done!! Easy to add more time and even reminds you that your time is running out!!
Great App if the parking enforcement actually used it 1/5
I paid twice for parking through the app but the less than half assed half brained parking enforcement in New Orleans still booted my car.
This app would be convenient but I had two issues: 1. The prices quoted from the app and the meter were inconsistent by as much as 10 dollars at any given time. 2. The app malfunctions when usage increases. I recently paid for a 24 hour period and woke up to a boot this morning. I would try to avoid these at particularly large events such as carnivals, sports events etc.
The boot was removed but the process was time consuming and really messed up my schedule.
APP FREEZES. NO GOOD!!!!! 1/5
I walked to a bar in weha and the app froze and wouldn’t let me sign in, got a ticket..... thanks Parking Passport!!!!
Major Glitch 1/5
Is anyone else having trouble using the passport app? It can't open without constantly closing
It freezes every single time 1/5
I have yet to actually be able to use this app because no matter how many times I try it will not load and continues to freeze. I usually have to go to the website on my phone because the app doesn’t work
Easy to use 5/5
Very easy and convenient to use. It was nice to not have to leave my warm hotel room to pay for another day
Wallet “Offers” 1/5
The app tells you that if you find the app’s wallet and use that to pay for your parking, then certain “offers” will be available to you but this is completely A LIE!!! No offers are ever given and they charge you the convenience fee each time you park. So essentially, the app company makes more money by only paying one fee to the credit card company and then you still pay them a fee every time. Smells a little like bull💩 if you ask me...
You’ll get a ticket - app doesn’t work 1/5
This app apparently glitched and even though I thought I caught it, and re-put in my information, when it “confirmed” my parking it did not and now I have a parking ticket. Thank GOD I want in a tow zone. Do not recommend this app unless they budget to pay my ticket that they caused. I do NOT recommend this app to anyone, it will not help you
Constantly have to re-download the app 2/5
My app keeps getting frozen on the introduction screen, also when I pay For two hours the clock starts at one hour and 58 minutes.
Waste of time 1/5
Update: This app is still garbage. It still doesn’t work!! Don’t waste your time! If your local government is considering a parking app warn them before your stuck with this junk!!!
Just as other reviews have stated this app will only work the first time. Have tried multiple times to use the app the past two months to no avail. Had to use the passport website instead. I wish our municipal government had chosen a more reliable mobile platform.
Convenient but a charge for .25 cents to add time on a free Sunday into Monday? That’s a little ridiculous.
Convenient and Easy to Use 4/5
My go to app for parking. Easy to you and no tickets!
Convenient parking 5/5
Next parking very convenient and easy
Easy Peasy! 5/5
Easy Peasy! Yes I’ve had it freeze and needed to reload the App. Still easier than paying the machine in sub freezing temps? You betcha!
Stop charging me a convenience fee for using this app 1/5
I am charged a convenience fee on top of the exorbitant parking charge of the city.
Make it free to use this app.
I got a ticket! 1/5
By Sister Ingela
Don’t bother, find some quarters. I still got a ticket in Cambridge, MA.
Update: a week later and I’m still fighting the ticket. Good news, there’s a “Passport” check box on the online form for disputing parking tickets. I suppose this happens fairly often....
Simple and effective. 5/5
Never had a problem
Took my money. 5/5
Easy peasy. A little more expensive with the convenience fee, but I’m okay with that.
Terrible App - 1/5
App looks extremely outdated. The UI needs extensive work. The UX is almost based off a responsive website rather than a native app. The search parking aspect doesn’t auto populate suggestions. I had to search a location only to it not move the map at all however when I clicked search then my suggested locations populated. The interface is clunky. I travel a lot and love the ease of mobile payments but must say this is one of the worse ones. Also when signing up the “easy” way via Facebook it was anything but easy. App froze and crashed a few times before it would create a profile.
Works for me as advertised 5/5
I especially like the feature of multiple sessions!
Good, could be better 3/5
Good app, well designed, could use more clear instructions when setting up. Also needs to have an option to select how far in advance you want a reminder about expired parking, and that reminder needs to have vibration and sound options - and not just when the app is open. Also would be good to know how long you are locked out of a parking zone (a ridiculous restriction, IMO, but I’m guessing that’s a city thing not an app thing. Space #’s would be good too, but I’m guessing that’s also a city thing, not an app issue).
Poor experience 1/5
App let me pay for parking on a day when parking was free (Sunday).
I could better understand if the app accidentally let me pay on a holiday, but when parking is free every Sunday of every week in this zone, it feels like this is something that should be coded into the app.
Further, I could not cancel the session once I initiated.
Timeout alert too late 2/5
The push alert that your time is expiring is only 1 minute before it expires, so if you’re not looking at your phone at that second you may miss your chance to extend your time.
Otherwise the app works fine.
Works great in Denver 5/5
Every time I have to drive in to work I try to park at a lot with this app. It works great and I haven’t gotten any tickets by mistake, as used to sometimes happen when I’d pay at machines. Plus, it’s great to be able to do the whole transaction from inside your warm car.
Processing fee 4/5
Used app a couple of times, works fine, has a handy feature so that you are notified when your time at the meter is almost up.
I am annoyed at the $0.30 convenience fee because there’s no way of knowing about it before using the app for the first time. The stickers on the meters directing customers to the app have no indication of this being the case. Not faulting the company for having a service fee, faulting the company for being sly about having a service fee.
App needs Field Prepopulation 4/5
The App is descent. The app it replaces prepopulated the location.
Station Parking fees should require proof of ticket purchase. Without the ticket proof of purchase, the parking fee would be increased by the ticket price ie daily vs monthly.
It would reduce illegal parking at the Pelham station by 90%.
It’s $4.50 for 16 hours of station parking and $1 per hour for City parking.
It’s win win for the MTA!
Great convenience. 5/5
Easy and intuitive to set up and use.
App stuck on splash screen 1/5
App stuck on splash screen in iOS 11. Please fix!
Enjoy this App! 5/5
It makes paying and parking at my school much easier. I also enjoy that you can pick you’re duration of parking! I’ve been using it for a few weeks now and haven’t found any issues!👍🏻
Love ability to add time 5/5
Love the ability to add time remotely
Convenient app 4/5
This is a convenient app that saves time from digging for coins.
Delete n repeat 3/5
If u had this app before it updated before the holidays u need to delete it and re-install it.. they SHOULD send out an alert to their customers.. smh
Charges high convenience fees 1/5
By iPhone User +
The app charges VERY high convenience fees for all transactions. Better to just pay at the meter by hand as it’s the same amount of time to pay
App doesn’t work 1/5
Constantly doesn’t allow you to enter the space your in. Says space not valid.
Amazing app 5/5
Makes parking around town very convenient and it’s very user friendly
I’ve never been able to get past the PASSPORT PARKING intro screen. Such a waste of time to have to go to the website when I have doctor’s appointments. I’ve updated, deleted and reinstalled this app. Still nothing.
Works well and fast 5/5
By Big Jeff Sippy
Works well and fast
So convenient!! 5/5
Excellent app. So easy to park and pay. No more digging for quarters or pulling out a credit card. Saves a lot of time and effort.
Easy to use 4/5
By Dead Men don't Dance
Original set up at roll out was messy and required a couple of calls to customer service, but after set up it seems to work well.