By ashley jonex
The app is alright, but... 3/5
For some reason it doesn’t seem to save credit card CVV numbers nor does Apple Pay seem to work. Having to pull out my credit card every time I go to park defeats the purpose of having the app.
Fluid app but no stop function 3/5
Most Street parking apps have the option to stop paying if you over pay or get to you car ahead of time. This app does not. A bit jarring.
Worthless. Paid for parking with CORRECT details and still got ticketed 1/5
This app and customer support is worthless. Don’t waste your time. I downloaded the app and on my first use, got ticketed. I triple checked, and in fact, entered in ALL details correctly: parking address, lot number, license plate, etc. My car still got ticketed, despite an email confirmation from this app confirming they’d charged my card. I called their “24 hour support line” to have them clear this and an answering service tells me I now need to remedy this on my own time - they won’t do this, despite their error.
Makes things easy 5/5
Easy to park, pay, extend, manage multiple vehicles. Solid.
App seems pretty reliable and fairly easy to use.
Easy to use 5/5
Very friendly app and easy to use . Very fast to park and pay
Incredibly convenient 5/5
I was hesitant to use this, but now I’m a convert. Quick initial payment, online payment records instead of stickers that fall off or leave glue on windows, built-in expiration reminders and easy extension without going back to the car. Perfect.
Una muy buena forma de ahorrar tiempo.....puede pagar desde cualquier lugar......realmente una muy buena aplicacion
it's not working well 2/5
It's not working well.. The application needs to be updated. Last update resulted in many crashes. The apple watch update is not working.
Thumbs up. 4/5
Not that long ago I would have dissed this app, but the recent upgrade has proven a vast improvement over its predecessor. Fast. Easy. Accessible to those of us who have been drinking. Prost!!
Easy peezy! 5/5
Great app! Makes minced meat out of feeding the meter... beat the meter maid at the game of cat and mouse...
Very handy for parking 4/5
Really good app. I like that I can park in so many locations without dealing with cash. I get notifications of payment. Adding vehicles is easy. Sometimes finding a location can be a bit tricky if you can't find a sign with the lot number but otherwise awesome!
Great parking app 5/5
Some cities and towns contract with other vendors, so I’ve tried several of these apps. This one is BY FAR the best I’ve used. If this works in your location, go for it. Saves a ton of time.
You broke a useful feature 2/5
By Total bust
The app is decent, seeing how I’m forced to use it in my area. However, the developer just broke it by disabling the ability to pay for a second car. I sometimes have to log in and pay for my wife’s car, and she does for me as well, but I just discovered that we can’t do that anymore. Why break your app?
NFC!!! Hooray! 4/5
Updated: FINALLY!! NFC on iPhone!! Even better than OCR! Thanks!
Previous: This app would be SOOOO much more convenient if you could just point your camera at the meter number and the app recognize and enter it for you, rather than transcribing it manually, which can be prone to error.
“Got a ticket? Not our problem” 1/5
That’s the only solution if you get a ticket, yet they take your money no problem. This is not the first time it happens and not in he same city. You really need to fix whatever system you’re using to communicate with the parking centers, it’s clearly not working. And give me my money back if you can’t fix the ticket thing then don’t keep my money your service doesn’t work
Great, when it works 2/5
By Lifecake devotee
I have used the Pay by Phone app for nearly three years. When it works, it’s great. The trouble is that at least half the time, I pay for parking via the App, yet the meter’s light doesn’t turn green it just stays flashing red. I’ve spent at least $20.00 in the last year on meters that didn’t register my payment. Not good. My advice is to try the app by putting just five minutes worth of time on the meter on question and then wait to see if it turns green (give it up to 90 seconds). If it does, great, and you can just add more time using the “Extend” option. Otherwise, resort to using quarters or find another meter.
I like using this when we go out and about in town. I wish there was a way you could pay for a spot then move to another spot in town that uses the same app and just change your parking location. Instead I have to pay for another spot even though I still have time on the other spot. Other wise it’s great and easy to use. If there was a way to fix that it would be great.
Terrible-no history and spelling errors 1/5
App doesn’t save history and developers will update app with “bug fixes” just to reset bad reviews. Plus there are spelling mistakes which shows bunch of amateurs at work. Talk to customer service and they say some people can see history, some can’t. Sounds like a great answer to me.
Park by phone 5/5
By cerasela betonela
Love it! So convenient
This is really a great app San Francisco user 5/5
Live in San Francisco and have used this app for a long time.
Almost every morning so I can sleep in.
No tickets yet !
Pros : Easy to use . I take a picture of the parking meter the night before.
Set my alarm to 8:55am ,open app enter parking meter number and how much
longer i want to sleep. Works everytime.
Sends me a text 5 min before the meter expires.
Sends me an email with date,time paid to park and amount billed to credit card,as prof of payment.
Note ~ takes about 1 minute
To engage parking meter. Meter shows time left and flashes green 👍----
It now works with Apple Pay no more trying to remembering my pin #.
This app just keeps getting better!
Love this ap! 5/5
A few months back, I paid for and placed a parking sticker on my window; I guess the meter reader did not see my sticker, and I received a parking ticket. That was the last time I used those stickers; guaranteed. I have had zero issues with the PayByPhone ap. It works like a dream. I can also add more time if I need to and not worry about racing to my car to catch the mighty Parking Enforcer.
Love this app. 5/5
I couldn't survive San Francisco without this app. So easy to use
Great app! 5/5
Easy to use. Great job!!!!!!!
Love this app 4/5
Convenient, good support
Love this app 5/5
Fantastic app. Location signs are usually visible. Just enter your parking spot number (not always needed) and location . I always receive a messsge because I have the notifications turned on!! I get a message that I've paid and a messsgeehen I'm about to expire. I don't have to go back to the car. I reload my time and I'm good to go again. This app is awesome
Stop parking function doesn't work
So Easy!! 5/5
It's a joy to no longer have cold dollars and stuff them in a slot. I love the ease and convenience of this app!!
Saves me time 4/5
I pay for parking on my way to where I'm going. The only suggestion I have is to have it access my location to give me a list of a few parking locations
Needs improvement & accountability 2/5
By Paying user
I've received the occasional (x2-3/myth) errors where payments don't go through. The activity screen is stuck on Dec 2016 which is not helpful. LAZ says it's not their problem although there is no other option for payment.
Great app 5/5
By Ev Fam
Helps me take care of parking quickly & get on w my day. Appreciate that it remembers my usual lot.
Enjoy this! 4/5
By hayes valley
Great service and easy way to park in SF.
Very convenient ! 5/5
I like it, especially when I have park at a meter. It let's know the time left, so you can make a decision to extend or run to your car.
Not bad and convenient for me 5/5
This app is simple to use and I don't have any problems.
Forced to use this app. Can't reset password after 20 min waiting for reset notification. Won't let me create new account because phone number has been used. So now I'm stuck . Super frustrating . Fix this guys.
Stupid idiotic hard to use junk 1/5
Piece of junk
The concept is ok if you can accept the accompanying rate increase but app is clunky. I park at the same lot for the same period every morning but it takes 7-8 clicks to make the transaction. The time options do not match location; I park for the day yet selecting the day button pays for two days. The 1 hr option pays for the " rest of the day". Worst of all though you can only store one credit card.y
Update; some minor improvements (can now store multiple credit card info) but still clunky. Too many clicks to do a repetitive task. And there are privacy issues- app demands location services, but you get nothing for that (it does not suggest nearby parking?)
Good functionality with some support opportunities 4/5
I like the convenience of using the app. On occasion the lights on the meters have not changed. Calls to Cushman support suggest that if I get a ticket I can go to City Hall and fight it. I think it should be more proactiveon the Support side.
Pretty good 4/5
By Gea Pet
The fact this app alarms 10 minutes before parking is due is pretty cool and useful. Now it's hard to imagine getting a parking ticket in the future.
Super useful app but...! 4/5
It's extremely frustrating that it doesn't account for existing meter time and will still charge you just the same. So if the meter has 15 mins, and you want full 2 hours. you have to pay a full 2 hours and eat that extra 15.
I use it in SF, California.
Does what it should 4/5
If only all the parking spots were covered by this app, it would be better.
doesn't even deserve one star 1/5
i was trying to use this app
in seattle and it could never confirm a location or process a parking "purchase"--- it would "find" a zone occasionally but then would never let me "choose or confirm it" & say: "connection broken, try again"-- OVER AND OVER AND OVER---even when i'd move to a spot where i had "better reception"-- or even to extend a spot once we had used the parking machines and stickers on window.
NOT WORTH THE TIME. #majorfail
i use the Parkmobile APP in the metro DC area and it is WONDERFUL; so i am very experienced on HOW an APP like this is SUPPOSED to work.
It costs three times as much to park with the app, and that doesn’t include the “convenience charge”.
App is now broken. Can't login, can't register. 1/5
Used to work, awkwardly but reliably.
Now they require you to login. Why??? I just want to pay for parking!
Also, they don't let me login, because their pin/password reminder flow never sends an SMS with my existing credentials.
So, to summarize, thanks to this update and required account policy, I can no longer use re app.
Saves on the parking tickets
Easy to use 5/5
This app is contracted by our public transportation system and is the only way we can pay to park in a commuter rail locked. Fortunately, it is easy to use and easy to get a review of past payments. Usually, I am running to the train when it's time to pay for parking, and I can do this quickly with one finger and my attention elsewhere.
App does not work 1/5
After update app does not work. Keeps asking for location and that window does not go away.
Can't find the parking lot 1/5
By AK Mel
I was able to use this app once after
That it can never find the lots when I put in the number from the signs in the lots. Pretty useless at this point.
Floors With Distinction / Bruce Sinclair 5/5
I think pay by phone is a God's Send.
The best part of pay by phone is when you park a 1/4 or 1/2 mile away and run into friends and decide to stay out longer and do not have to walk back to the meter to install more mo way to stay longer.
What a wonderful convenience.
Warm Regards & Thank You So Much for the service.