Pay By Phone 5/5
Love how convenient Pay By Phone is. I can't stay, safe, in my car and pay on the app and then go straight to my destination by foot. Love it!
Worst app in history 1/5
Tried 3 different times to create an account. Each time I’m told my number already has an account (even though I never had this app before), then, when I enter my number to request a password reset, nothing happens, it doesn’t text me anything. Beyond useless and annoying.
Nags about ratings 1/5
By Tyler Yip
It's a parking app with no choice about vendor or app choice, why is it nagging about an app rating?
Month later, nags me for another review. Still 1 star. Not like I have a choice about the app.
NFC doesn't work 3/5
NFC worked once and hasn't again since
Poor apps 1/5
Double charged due to error message and asking for card # three time.
Highly recommend not using this.
Totally irresponsible developers
Bad customer service 1/5
I was trying to set up a corporate account with approximately 120 employees in the San Francisco area, but could not set the account. Reached out for help but it would take hours for the same person to answer and will supply no help whatsoever. He always answers as I just woke him up from a deep asleep and he sounds bothered. I believe this service is based out of the USA therefore their customer service standards are quite different than we are used to receive in the USA. No stars given but I will give a big goose egg instead. Stay away and look for a different app or do it the old fashion way. Have some coins in your pocket. Cheers,
Poor Customer Service 1/5
Re-downloaded the app after upgrading phones. Wouldn’t except either of my two payment methods and said there was a processing error. Called customer service who obviously has one answer for all problems, wouldn’t let me speak and when I tried I was hung up on. Then I tried calling the number on my parking spot and was hung up on again. And by an automated system so that was infuriating. Won’t be using this garbage anymore. Thanks for the parking ticket.
I was a bit confused at first, but called customer service and figured it out within a minute. It was so simple I thought I did something wrong!
I lost this app on the latest update or so I thought. I still have if I go to the App Store to retrieve it. Why is there no icon on my desktop?
Stress reliever! 5/5
So nice to not have to worry about sitting in line for 10 minutes and watching my train leave. Instead can pass the line and pay in two seconds. I definitely appreciate anything that can make my commute easier.
Change the home screen 3/5
Why does the home screen not let me input the number right away? There is so much lag that this step is super frustrating.
Poor Quality 1/5
Horrible app. It freezes all the time. I hope the Parking Authority chooses a better developer!!
2nd car 3/5
By Fitness RI
Some lots allow you to choose your second car when you choose your location. Other times you have to do this in the settings before you pick your location. The application should allow you to pick from your list of cars without having to go into the settings.
It does not work 1/5
I paid through application but when I go check from meter signal was red also I received ticket $121 I’m going to sue them
Wonderful App 5/5
Great app! Easy to use, simple interface. I love being notified before my parking runs out and the ability to add time remotely.
Almost perfect** 4/5
By Trey Tha Drox
Great app with simple layout, but I wish location services were a bit more helpful. Other than that, great job!
How hard do things have to be?! 2/5
Why on gods green earth is it so difficult for me to try to set favorites of the places I actually park. Instead I keep seeing a location showing up 3000 miles away and I don’t know why it continues to show up in my list of places to park. I have never been there nor have I ever parked there. Poor design. Get the basics right!
Great Parking App 5/5
I use this in multiple cities while I travel, the app works great, I've yet to have a single issue in 1 1/2 years of using it!! Keep up the good work!
By Beauty Brie
I live in Miami-Dade County / South Florida (grew up & raised) and I have not had any problem (YET) .. the only problem was registering my card info in this app BUT I had figured that I had to sign up so my card could pay the bill to park. So far so good.. FYI second time using it :)
This app is literally useless. It doesn’t work in central London. Just says “no internet connection” despite being on 3 or 4G or WiFi. I now have to call when I park which takes 3 minutes.
Easy peasy 5/5
Been using this for years. Much more convenient than paying at a meter and the reminders are super useful.
Charged me for parking, but never updated the meter 1/5
Already happened few times, got charged on credit card, but the app failed to update the meter, almost got the ticket, had to pay the meter myself manually. Not reliable app.
You’ll probably get a ticket 1/5
Pretty difficult to use. If you use it, it’s a complicated set up and input parking info. You will probably end up with a ticket.
An essential app 5/5
This is an essential app for me in San Francisco. They’ve improved the app considerably since they launched it a fee years ago. Keep up the great work!
Password reset doesn’t work 2/5
So, I forgot my password. The password reset function doesn’t work. They sent me an email with a link for resetting my password. Then they turned around and canceled my account due to lack of use. Not sure I want to use this app anyway after reading many of the reviews.
By Upper Lars
Becomes unresponsive on iPhone X
love it 5/5
By Master 7070
works well I like the reminders
Good, but... 4/5
Quite convenient but, despite a daily habit of entering my parking for the commuter rail, I'll usually get 1-3 tickets in the mail monthly. I believe it's during the confirmation step that perhaps I don't complete the transaction. I wonder if the app could highlight more clearly when parking payment is completed and possibly be able to set a reminder when it is not.
Super convenient. Had an issue connecting once, but other than that works great. And oddly cheaper than street rates!
Crappy App 1/5
After 10 minutes of messing with this app it still didn’t find the correct area number l.
Password reset 1/5
By Mikey Alley
App won’t prompt me to next step after typing my phone numbers to reset password. Keypad won’t go away. Please fix.
Major Flaw! 1/5
By Benny Angene
There is a huge flaw in this app!! All other parking mobile apps allow you to stop your parking session activity and bill for what you use. This app however will bill the full amount even if you decide not to use all the time you entered. Then when someone else decides to park in the same spot they have to pay even though I might have payed an hour over. In a sense this app robs you of the hard earned cash.
Where are the minutes? 2/5
I use this app every day—I habe no choice. It only allows users to pay by the hour. Every other parking app I use allows one to enter hours and minutes. This is a simple fix, and forcing people to pay for extra tome feels like a revenue grab.
I have never seen a more buggy app in my life! I put in the ZIP Code of the area I was parked and it registered me a location in another town and state?! This app needs to be more improved and like Google Maps.
I’m deleting this wonky app until its improved and more user-friendly.
Convenient but needs fixing 2/5
By Estabon ricardo montoya
Took me 30 mins to pay for parking because my credit card wasn’t going through to the app...after calling 4 times and putting my card number in twice, it worked.
Just fix this and it would be a great app. But seriously wasted my time. Find a more convenient, yet secure way to add a credit card
This app used to work well. After I was forced by Apple to update iOS11, it has been absolute trash. All of my vehicles, locations and cards history were erased. I was rushed to re-enter all the information in the parking lot. Then, no matter what I tried, it would not process the card number producing an error that it failed fo connect. I tried 2 different cards from 2 different banks. I had to leave my car in the lot without paying or else I would have missed the train. If the I was as bad at my job as whoever was responsible for rolling out this new update, I would be fired on the spot. I wish I had another option at my lot to pay. I would give negative 5 stars if I could.
A must have for large cities 5/5
This app can save you from an expensive parking ticket. I use it on a daily basis. You can manage your vehicles in-app and add temporary vehicles to your profile such as rental cars too.
Every time the app is opened it asks for the credit card PIN number again! How many times???? The point is to expedite the parking process and not require me to look through my purse and find the exact credit card used at set up. Obnoxious.
The app is alright, but... 3/5
For some reason it doesn’t seem to save credit card CVV numbers nor does Apple Pay seem to work. Having to pull out my credit card every time I go to park defeats the purpose of having the app.
Fluid app but no stop function 3/5
Most Street parking apps have the option to stop paying if you over pay or get to you car ahead of time. This app does not. A bit jarring.
Worthless. Paid for parking with CORRECT details and still got ticketed 1/5
This app and customer support is worthless. Don’t waste your time. I downloaded the app and on my first use, got ticketed. I triple checked, and in fact, entered in ALL details correctly: parking address, lot number, license plate, etc. My car still got ticketed, despite an email confirmation from this app confirming they’d charged my card. I called their “24 hour support line” to have them clear this and an answering service tells me I now need to remedy this on my own time - they won’t do this, despite their error.
Makes things easy 5/5
Easy to park, pay, extend, manage multiple vehicles. Solid.
App seems pretty reliable and fairly easy to use.
Easy to use 5/5
Very friendly app and easy to use . Very fast to park and pay
Incredibly convenient 5/5
I was hesitant to use this, but now I’m a convert. Quick initial payment, online payment records instead of stickers that fall off or leave glue on windows, built-in expiration reminders and easy extension without going back to the car. Perfect.
Una muy buena forma de ahorrar tiempo.....puede pagar desde cualquier lugar......realmente una muy buena aplicacion
it's not working well 2/5
It's not working well.. The application needs to be updated. Last update resulted in many crashes. The apple watch update is not working.
Thumbs up. 4/5
Not that long ago I would have dissed this app, but the recent upgrade has proven a vast improvement over its predecessor. Fast. Easy. Accessible to those of us who have been drinking. Prost!!
Easy peezy! 5/5
Great app! Makes minced meat out of feeding the meter... beat the meter maid at the game of cat and mouse...