Hate the latest update! 3/5
Same reason as Dawn
Works good, but the cut Paypal takes for each transaction is too high! Also card swipe needs to be before tip prompt, very awkward asking customers if they want to leave a tip. Please fix this Paypal.
Paypal 👍 1/5
By North Shore Cab Company
Everybody at papal here is too cocky and know it all for me
Worst customer service ever 1/5
Waited for a good 1 hour on the phone after exchanging emails with customer service. They did not tell me if they sent me a card reader or not. Can’t use the app without the card reader.
Getting worse. 3/5
I updated and now connecting to device is a pain in the a.. please fix!!!!!!!!!
King Cody C 5/5
By King Cody C
Love my account just wish I direct deposit certain checks
Go back 3/5
I agree with others. Did the update and now it asks for tip before swiping. I too enjoyed swiping and handing them phone to decide if they want to put a tip on without having to ask. Please change it back :(
In December you replied to another you were looking at fixing it? Any update? I’m losing out on tips here because of this and it’s upsetting.
Very easy to accept any payment! 5/5
Easy to accept any payment!
Serious issues 3/5
I am having issues with my app. It hasn't been working right for the past few days. When I click to open the app it fades grey and starts loading like its doing an update. It has caused me to miss many sales over the weekend.
PayPal is a lifesaver! 5/5
By Nathan Slay
Best app around for credit and debit swipes!
PayPal is easy to use for store sales! 5/5
I use PayPal for all my brick & mortar credit card sales. Easy to use & simple to complete.
Can’t take gift card payments 1/5
Reader doesn’t work with lightning adapter, so i have to manually enter. But I have customers with visa, Amex, MasterCard gift cards and i can’t accept them b/c the app is asking for a zip code, but these gift cards aren’t able to be registered anywhere, therefore no zip codes can be had.
Love the functionality of the app other than having to ask my clients if they want to tip me. I hate making clients feel uncomfortable or make them feel obligated to tip. Wish it was an option for them to add in when they sign their signature
Works perfectly I use it daily
The worst service ever!! 1/5
I processed a credit card for $2,000 and they decide to give me $500 and leave $1,500 on hold for 30 days!!!! I mean 30 days!!! Really??? That doesn’t make any sense. Normal POS take 3 to 5 days maximum. This people from paypal are so bad they keep it for 30 days. Don't use paypal. I dont recommend paypal at all!! What they do should be illegal.
Love the app 5/5
It makes life so much easier and secure!!!
By Beale Sauce Company LLC
Not a whole lot to say other than simple and easy! Have it handy so you'll never miss a sale.
Love, except tip option! 4/5
The latest update changed the tipping process and is not ideal for me. I’ve used PayPal Here for years and am considering a switch because it’s SO awkward to ask clients for a tip before charging them! Hoping for an update soon.
love it, but... 4/5
This app has always worked great for me, except the past month after an update. I used to be able to hand customers my phone to sign after I swiped their card to get them to sign. At that point they would have the option to tip. After the update, the only way to tip is by adding the tip in before you swipe their card. I don’t want to ask customers if they want to tip me before swiping their card! I miss handing my phone over and letting them do it discretely if they wanted to. Please go back to the way it was before!
Love it, except.... 3/5
Very easy to use, unfortunately within the past update or two something has happened to where I am unable to access my sales history. Each time I try the app freezes. A very important feature that I NEED for my business. Fingers crossed that this can be resolved soon
Love it! 5/5
By Amandas beauty & barbershop
I've been using PayPal For a year now to process credit card and I really love it:)
Accept the new update with the new gratuity % feature! I really don't like that.
Absolute worst! Run! Don’t walk away from these crooks! They hold your money for 30 days then try to steal it by locking it into a “rolling reserve” for NO REASON! I have a large repair shop with multiple lines of credit with multiple vendors but PayPal doesn’t care. They’re holding my money for no reason whatsoever.
Doesn’t Work! 1/5
this app has been getting to me. it doesn’t work. every time i try logging in i get a blank white screen. im loosing money cause of this. i’ve reached out to Paypal via phone and Twitter, they claim they will work on it, but i’ve yet to see any movement. DO NOT download this app until it gets fixed.. looks like i will be having to take my business to Square
Unable to log in! 1/5
By Albert Home
I’ve now loaded and deleted the Pay Pal Here App three (3) times and I’ve changed passwords multiple times. I STILL can’t log in using the App. I received my card reader in the mail today but it’s essentially worthless since I can’t log in. Customer Service “opened a ticket” last week but I’m no better off today. Very frustrating! May need to explore other payment options if Pay Pal can’t resolve this soon.
Love it (but fix the tipping sequence) 5/5
By Atlanta Medical Aesthetics
I am new to PayPal POS, and I am very impressed with the setup including with the customer service.
There are only two suggestions: 1/ the tipping option should be available to clients when they confirm the total (not before - I am missing out on tips), and 2/ I did not see an option to transfer the information of my existing client base (I may have overlooked this somewhere). It is nice to tie clients to a sale versus reentering all data.
Wish the app would open 1/5
I really wanted to use this app but I’ve spent too much time trying to get the app to even load properly. Says it’s logging and just goes to a white screen and does nothing. Frustrating
Can’t get the app to work, crashes at login to blank screen. No info for fix on any Paypal forums.
Not working 1/5
I had to download square up because I tried several time to download Paypal Here and when downloaded it says loading over and over then there is a white blank screen. I re downloaded it several times and it’s still not working.
Wait for your money 1/5
I don’t like that you have to wait 30 days for your money to transfer over if you manually put in a card or swipe with the magnet reader. I understand the credit card fraud prevention and security but it shouldn’t have to take a whole month to let the funds go. Very dissatisfied. 😩
Wish we had this update a month ago! 4/5
We just finished a 90 day US tour crossing the country twice on a new product launch tour. We processed hundreds of transactions each night at each of the 79 stops, and loved having 6+ chip readers on hand over simple swipes.
But..our biggest complaints with the app was:
1. With the PayPal Here app offering receipts.. there was no way for the customer to CHANGE the email or txt number on file!
With the chip reader & app:
2. The Bluetooth connection would occasionally disconnect (as in sleep mode), and we had to reestablish the connection manually!
3. Then randomly the “Checking Security” or firmware update notices would come up on locking the unit.. and seem to take minutes of valuable time!
I sure hope this update helps going forward!!
Was working now it isn’t 1/5
Running iPhone 5s and on a 7 with both on most current iOS 11.1. App crashes just as you get to the point to actually take payment. App just closes. It works on an Android but right now not working on an apple as of December 2017
Update: updated iPhone 7 to most current 11.2 and the app still crashes before you can pull up an invoice to charge. It just shuts down! Please fix.
Latest update 3/5
I already read a review (by dawn) regarding the issue with adding a tip before the card has been ran. I too had that awkward issue this weekend. Just wanted to second the issue! I know it is being worked on because I saw the response. We love the app and the ability to use it with our business!
Simply Amazing 5/5
I used to use Square for my business but they were absolute garbage! PayPal rocks! For almost 2 years i have not had a single payment issue!
No Support 1/5
I am an occasional user, for my law practice. Last used a month ago. This past Saturday, I needed to use it. Started PP up, then snapped in the reader. The reader was recognized. But when I went to the swope screen, it said carder reader not connected. I disconnect, get cardreader disconnected. I spent over an hour on tring to get help through online, phone, email. Nothing but auto replies. Yeah, used the callback function. System called me back as promised, BUT elevator music and unhelpful hints. NEVER A HUMAN. email reply treated my story as an invite to get me to sign up for PPHere. C’mon man!!
So easy! 5/5
By Hollie Rae
I love how easy and convenient this is to use for my business. It’s an awesome app!
Doesn’t work with iPhone X 1/5
I just upgraded to an iPhone X from an iPhone 7 Plus and found that it isn’t compatible. The chip reader connects via Bluetooth, but in the app itself, it can’t find or connect to the reader.
I called customer support and they confirmed that none of the readers are compatible with the iPhone X. They stated that they don’t know when they will make the updates to this app and the readers to make them compatible.
I am now forced to key in all credit card numbers. I even asked if they can reduce the processing fee of keyed entries to match the processing fee for the card reader (because it is their fault for not making it compatible before the release of the iPhone X), and they stated, “no, because we don’t know if you really do have an iPhone Ten, and we can’t verify that that’s your only device to accept payments on.”
Doesn’t work 1/5
It does not work at all with iPhone the app just crashes as soon as you open it please fix this issue
Works well for me 5/5
Easy to access and use
Love it, except for gratuity part 4/5
By Dawn Florida
I wish I had not done the latest update. It used to be that I would enter the price, enter the card information, then hand my phone off to the client where it would prompt them with “confirm total”, and give them an option to add a tip. Now it’s showing me that portion before I enter the card, which I have to ask them if they want to add a tip. I never want to make my clients feel obligated to add a tip, although tips are very common in my industry. I wish I could hand the phone to them like before, and they could discreetly add a tip (or not). I’ve missed out on tips from the last few clients, because I would run the card, and it would go straight to “processing”. It’s better when the client can confirm the total.
Paypal is great 5/5
We use paypal here at the farmers market for credit card purchases and have had no problems!
My sister uses this for POS purchases and her invoicing. I originally used PayPal Business for my invoicing and didn’t want to switch so was going to just use this for POS purchases. Ever since I downloaded it my PayPal Business app won’t work at all. My sisters PayPal Here app has an option to add a discount. Mine doesn’t. I’ve tried reinstalling it, made sure it was up to date, everything... it still won’t work. Only thing it has done is made my PayPal Business all not work so now I have to do everything from my laptop. AWFUL APP. DO NOT DOWNLOAD.
Excellent Business Tool 5/5
Thank you for all of the sales I'd miss if I didn't have a card reader!
Doesn't work! 1/5
I opened the app on my iPhone 7 and I signed in but it just shows me a blank white screen and I can't do anything. I also tried it on my dads 6s Plus and same thing. I'm running system 10.3.3. His is updated to the latest system. Can't sign out either. I ended up having to use Square because PayPal didn't work! 😢 But at least Square doesn't hold your money for 30 days! 😡 Be wary because PayPal doesn't tell you this beforehand. Sell over $500 expect to wait 30 days to get your money. Got my money next business day with Square since I had to use it at least.
I’m done! Switching to Square. 1/5
The reader CONSTANTLY dose not work!! Which then I’m forced to type the number in and get charged higher fees. Also it now will not let the customer have the option to give a tip after the card is swiped. It’s now before which makes it very awkward to ask for a tip before swiping their card. I’ve lost a lot of money because of it. IM DONE!!! I’ve been told by many people that they’ve had zero issues with Square. It’s time to switch.
Not functioning at all 1/5
Open app, app decides to close itself... seriously PayPal? Update to app 3 hrs ago, app still crashes just after launch on brand new iPhone 8 Plus, running most recent iOS
I can't even get the app to open to order a card reader. It stays stuck on the loading screen, then crashes.
App Crashes 1/5
Will not open. Closes as soon as I log in. Restarted my phone and it continued
Used to work great now won’t connect to card reader 3/5
Please fix this. It will not connect to my card reader even though I’ve done all of the tips.
Can’t even sign in 1/5
Installed on my iPhone 8plus and it won’t even let me login with my email and password. Says it isn’t correct. Tried other attempts to no avail. Guess I’ll look for some other type of payment system.
Crash and burn 1/5
As soon as I set up my log on information it crashes. It crashed every time I try to open it. Just downloaded today. Already deleted and reinstalled to no avail. Want to use this, but can’t if it won’t open.