Missing Apple wallet support 3/5
By DJ Paul M
Not sure how after all this time the development team still hasn’t the ability to add your peets card to your google wallet like in every other coffee shop app. Would make check in and payment in store so much quicker!
Such a great app! 5/5
As a loyal Peetnik, I love this app. I’d go to Peets every day otherwise, and this just helps me get a little something in return. The people complaining and giving bad reviews need to take a step back and realize how much they take for granted. Sure, it’s not perfect, but the company is trying to give us something that helps both us and them. Cut them a break! Download this app for sure. Peets is way better than the competitors!
What Reward? 1/5
Don't bother with this loyalty app. It took me a couple months to make my 15 visits...and the free drink reward just vanished from the app. Apparently it expires with a short shelf life.
No iPhone X support 1/5
It’s Basic 3/5
Won’t repeat the shortcomings mentioned in other reviews. My simple ask: fix the “X” button in the inbox so I can delete old messages. Who tested that one? No Peet’s for you!
Convenient but clumsy 2/5
I like being able to store my various Peet’s cards together in the app and not have to carry them with me anymore.
I do wish there was a way to track spending, or view a historical transaction list.
Many popups within the app are almost impossible to close unless you can see the nearly invisible beige on beige “close” text.
The customer support dialog is obscured by the email signup overlay.
Lacks Major Features 2/5
Needs support for Apple Pay, Wallet, Apple Watch, Mobile Order. Feels outdated without it.
Horrible app 1/5
I love Peets but often go to Starbucks instead just because of the mobile ordering feature. I can order while on the way and pick it up without slowing down my morning commute. Even the checkin feature is confusing, although I have funds available the cashier doesnt use them unless I specifically tell them to. Please Peets - improve your app!
Just OK 3/5
Really would like to see tipping function to reward your restaurant staff.
See the Starbucks app for other features, functionality and ease of use. You can do it. Also, make sure Apple Watch support is on your development roadmap. The current app would be a deal breaker if Starbucks products and shop ambience weren't so McDonalds-like.
Better than nothing. 2/5
Ok, Peet’s now has an app and it somewhat encourages me to visit. Usually I just make my own coffee, but their “premium” drinks are superior to SBucks if I’m ever in that mood (seem sweetness is better balanced).
However, 15 visits (not purchase) to rack up enough stars to get a single drink doesn’t really move me. If I come with a coworker and treat, it’s months before I see any payout, then the timer resets back to another 15 “check-ins”.
They do try to emulate S’bucks “star dash” gimmicks, but it’s trickier and leaves me just wanting to walk across the street or next door to play the more generous game.
Not sure what they can do to improve it, coffee in my Keurig at work using fresh ground Peets is about $0.25, if you’re going to run an incentive program to dine out then please make the walk over tempting enough to journey.
Limited Functios 2/5
Limited functions. Can’t see account information/order history. Not very useful.
Doesn’t scan cards. 3/5
App seems ok may get a higher rating. Tried to scan payment card. It took long time to scan then after entering exp date and CVV code nothing happens. App will freeze. App needs an update.
Still no apple wallet support :( 2/5
Can’t believe Peet’s still refuses to implement apple wallet support even thought it says it does on the app page. It would make the experience so seamless! Would love to have my Peet’s card with all of my other cards in the wallet app.
Visits / purchases 1/5
After using the Starbucks app for a few months, I was excited to see that Peet’s now has something comparable. Peet’s, being a far superior coffee shop, is by far my number one choice. However, this app rewards you for each VISIT. This is an issue for me because I spend $15-$20 for the family and I get 1 of 15 visits needed for a reward. So I have to spend anywhere from $225-$300 before I see a reward where a single guy can buy a cup of $3 coffee, spend $45 and get the exact same reward. If you are single and regularly buy just yourself coffee than this is a great app, but if you’re buying for your family or coworkers, stick with the inferior coffee shop. Unfortunate but until this gets somehow more balanced I will not be returning to one of my favorite places.
Not the best functioning app. 1/5
The app doesn’t work with WiFi. I need to turn my WiFi off before opening the app, otherwise it shows and register no rewards.
I also want to bring to your awareness that the 15points are per visit not a drink, even if you came if your entire family/friends and each one got coffee, you’ll get ONLY ONE point. It’s the opposite of any other coffee shops I’ve been to that use points by accumulating drinks (if you bought 2 drinks you’ll get 2 points etc), rather than per visit.
The app doesn’t reflect on your local Peets coffee shop, meaning that there isn’t connection between your Peet’s coffee shop and the app and how well or bad it functions.
I love my Peets coffee shop people but their headquarters costumer service doesn’t really exist.
Check ins don’t work all the time 3/5
By la vida vira
I like that checking in and paying with the app are separate, but sometimes I pay with cash.. and I’ve checked in twice and my points don’t reflect that. Since I don’t get a receipt, I can’t prove that I actually purchased something.. so I’ve lost 2 points..
Maybe just have one scanner at the register solely for check ins? Since points aren’t based on monetary value..
The app requires too much personal info. There should be a way to setup an account without giving my birthdate and phone number. Deleting app.
It’s ok... 3/5
I’m glad to see that Peets has a reward system, and in general any kind of reward is appreciated. However, I wish you could earn stars based on your purchase total, rather than your visit. I usually buy several drinks at once, and spend $20+. I only get one star though. That means I’m spending double to get a free reward that I might spend elsewhere.
I also find the double check in/pay is an extra step we don’t need. But then again - a reward is a reward, so how much can I complain?!
No Apple Watch? 3/5
I can’t check in with my Apple Watch. Seems very strange for a recent app?
Would be awesome to add a way to add tips to the app kinda like square does
Horrible! I expected more from Peet’s! :( 1/5
Unreliable, unstable, rarely works as expected. My “Peetnik Points” mysteriously vanished while using the app. Now, can’t log in to my Peetnik account. What a disappointment. 😞
Happy that Peet's finally got an app 4/5
Works great but I don't think you can tip through the app. That means you have to have cash anyway, which kind of defeats the purpose. Also, it would be nice if it showed your card balance on the main page.
I don't appreciate this 1/5
I really don't appreciate having to get an app and the end of the free coffee cards. Not a fan.
QR code screen must increase brightness 5/5
Other similar apps (like Starbucks) turn the brightness up when displaying the QR code so that it gets scanned properly.
Auto reload does not work 4/5
Auto reload amounts are not selectable even though auto reload button is set to on. Support said to remove and reinstall the app but that does not solve the issue.
Way behind Starbucks 1/5
Can’t order ahead.
Can’t pay with it.
Wish I could tip from the app 4/5
Other than that this us simplified my mornings enormously.
Good app 5/5
Needs improvement 2/5
Just downloaded this app last week. Both times that I went to Peets on Lake Ave in Pasadena, the baristas told me, "you can check in but our system is down.. you'll get the check in point later." I couldn't redeem by free drink because their system was down (but bonus points to the barista who gave it to me anyway!). And it's been a couple of days and the check in point I'm due for has yet to arrive in my account. My husband had the same problem with no check in point arriving AND his free welcome drink never arrived ☹️. Such inconsistency is really unfortunate and unappealing!
Airport locations left out 3/5
Please add airport location support!
Hoping for mobile order 3/5
I think the app is good, it functions and has processing speed better than the Starbucks app. I like how "check in" and pay by Peet's card is all in one step, however I wonder why there even is a "check in." Perhaps so that people who pay with cash still get the credit, which is not the case with the Starbucks app. So I like this actually, now that I think about it.
One thing that would make me very happy with this app is if they would incorporate mobile ordering which is a super convenience and stops me from waiting in line. Even if I have to wait my turn to get my order, at least I can do it while sitting at a table or on the patio or even in my car.
Great app! Love getting rewarded for my loyalty. 4/5
Took off one star because I only get one reward even when I buy 2 coffees. I'm not going through the trouble of ordering separately.
App is fine, reward program needs improvement 4/5
The app is fine and does exactly what it's supposed to. My only critique is that customers should collect points towards rewards based on how much was spent, and not get 1 point per check in. There's no difference between buying 1 drink per visit or 5 drinks and a bag of beans.
The best app ever 5/5
Finally Peet's has caught up to Starbucks, love the app
Great app 3/5
By Johnny Bayless factor
The only thing is can I make an order from the app or do I have to go to Starbucks instead.? I think a menu would be a good ad for this application.
Great simple... 4/5
The only thing missing is a menu. I'd like to see that added.
check in is a breeze 5/5
By amanda b12
super easy to use. just open it up and check in! plus a free drink for updating the app!
Update: I've been getting lots of good offers for things like double points and $1 off. Love the deals. Also I'm now paying through the app and it makes checkout easier
Great interface - wish they had online ordering!
Horrible app and implantation 1/5
By Coffee Deinker
Confusing distinction between Check In vs Peets Card button. One clerk tells me to pay by checking in, another one tells me to click on the Peets Card button. Neither work because my card didn't get auto re-load didn't work... also can't Pre-order like Starbucks, which is light years ahead.
No Apple pay?? 3/5
This should be a given. Please add.
Improving. Please let me tip. 3/5
Update: Not sure whether they've updated their POS systems or done some training, but the crashes are gone and checking in has felt like less of a chore. I'm sure some of this feeling is because I've gotten better as a user, with practice. Raising my original review to 3 stars from 1. Now, a request: I would really like to be able to tip within the app like I can on Lyft. I can imagine the challenge of linking my purchase to the barista, but I'm presuming it's possible because they login to the point-of-sale systems, right? Seeing my friends behind the counter every day makes it very awkward when I pay with the app, and don't have cash, and can't tip. Even when I do have cash, I'd much prefer not to take out and fumble with my wallet while there is a big line behind me. Kind of defeats the purpose of putting my Peet's card in the app. In the grand scheme of things, not a big problem, but I'm sure your baristas are getting fewer tips from people who have installed and use the app the way you were hoping they would. That's a shame, because they are awesome. Keep grinding on the improvements. Thank you.
---- original review ----
Tried to check in several times without it showing up in the app. Froze the register for the poor kid working behind the counter. Want this to work. Rating it 1 star hoping the bugs get the proper attention soon.
Apple Wallet 3/5
By Xyz 12345
Cannot figure out how to add to my Wallet.
I cannot find an account number either.
Wallet support? 3/5
App is ok... not as innovative as competitors. The AppStore says it supports Apple wallet which would make it WAY more convenient but I can't figure out how to add my Peet's card to the wallet... the app still has some ways to go.
Needs security PIN 3/5
Until this App gets convenient security protection such as a PIN, I'll not give it access to my money. It is not convenient to sign out and then sign in whenever wishing to pay for coffee. Do have a look at the Starbucks App--they've had time to think user needs through.
Server issues 1/5
Kept getting the same message all day that their proxy server was down never could sign up
Can't create an account 1/5
Facebook sign in doesn't work and it won't let me create an account. I paste my passwords in from a password manager app, and this app keeps asking me to confirm my password. I already confirmed it! I posted the same password in both fields!
Playing Catch-Up, Store Staff Uninformed 1/5
Amusingly, this morning at Peet's Opera Plaza in San Francisco, the customer ahead of me presented a QR code from the app. to a dumbfounded employee who had no idea what it was or what to do with it. The employee embarrassed the customer, who had simply followed the instructions on the big poster in the store, encouraging us to try the app.
A big, international coffee chain that I won't name here has had a loyalty program for over a decade, released its loyalty app. a long time ago, and successfully rolled out in-app. ordering two years ago.
Peet's is badly behind the times, and has done a lousy job just trying to catch up with the competition.
Can I add the Peets card to Wallet? 3/5
By Got 5
So that I don't have to open the app. Just like Starbucks or other Apple Pay enabled credit cards.
Fix the card deletions 3/5
Every time I update the app it forgets my cards. Not much point in having it then. The store can still see them on my account but not the app.
Also, please get a real UX designer to work on this not a marketeer. It is meant to be customer friendly and should be store personnel friendly too, not just a habit collector for
Love the new app! Looking forward to updates 4/5
By Monica Galvan
So glad Peet's finally created an app!
What I love
I love how you can check in and earn points WITHOUT using the app to pay (something the Starbucks app requires). I prefer to pay per coffee with my own credit card instead of constantly reloading. Thanks for this feature!
Updates I'd love
I'd love to see a menu and eventually mobile ordering!