Where’s order ahead / mobile ordering? 2/5
I love Pete’s but find myself going to SB because of their order ahead feature. Time to catch up Pete’s.
Please add tips! 4/5
Love the way Starbucks app lets you add tips. I rarely have cash for a tip and adding tips to the app would be fantastic. When I go into a local coffee shop that uses Square I can easily add a tip but paying with plastic or the app at Peet’s I can’t. I hate that...it’s 2018 not many of us carry cash these days 😒
Used to work, now loses track of points and cards 1/5
I’ve used this since day 1 and it had been fine. Not a lot of functionality but it worked. All that changed in the last couple of weeks. Now it has lost my account information - including my card balance - twice and when it does it loses all of the check in info too. Still signed in but my money is gone. I think this is called theft.
Couldn’t use this morning. Boo! App crashes
Easier option to load payment 3/5
Need an option for Apple Pay to reload card amount. I’ve literally walked out of Peet’s and went across the street to Starbucks because I couldn’t add funds to card without having to input my debit or credit card. Tedious and inefficient.
Missing Something 3/5
By TJ in Sonoma
I was really excited that Peet’s finally created a rewards app however it is missing Apple Wallet compatibility. This is crazy in 2018. Hello developers, are you listening? This would be much better if fixed.
No Mobile Ordering, Not accepted at every store 1/5
Having an app without mobile ordering is unnecessary.
CapitalOne Cafe Peet’s on Boylston St, Boston, MA just refused to accept my Peet’s Card as payment. I emailed Customer Service so customers are notified if some Peet’s location won’t accept a Peet’s Card for payment.
Peet's Coffee IS THE BEST!! 5/5
By Whitney Gardner5
This is an incredible app. And always up to date. The rewards alone is worth the download and utilization.
Best Ever 5/5
By Kathryn Hayes2
The app is so easy to use and everytime I pick up my drink it is always so accurate I'm actually so in love with the app
Good when it works 2/5
I have not been able to update this app. The last time I went to Peets, I had to pay cash even though I have money on my card because the app was trying to update. I got my rewards points with my phone number, but could not pay without the app working. Have tried to update since then and it doesn’t work. Goes 75% around and stops. Very frustrating.
Great coffee anyone? 5/5
By Maryann Gonzales4
So easy to use the APP. Reload at home and everything you need is in your phone! Also, earn great rewards! ds
Greatest app ever! 5/5
By Julie Lindsey,
I live & die by this app, wouldn't know what to do without it...makes my coffee life that much more convenient!
Peet's Coffee new App 5/5
By Sylvester Torres8
I like the new app. It does everything I need and makes it so easy to get my favorite drink without a long wait!
How do you pay with this card? 2/5
I use Peets card once every couple of months, I always struggle finding the place where you pay. The counter help is clueless.
No ordering ahead 😑 5/5
Love Peet’s! Just wish they had mobile order ahead!
Love the coffee, hate the app! 1/5
Rated it with one star, with the usual thought experienced by many that I’d have given it zero stars if that were an option.
App DOES NOT work over WiFi, stalls and fails to register “check-in” when purchasing beverages. Also had a problem when adding funds to re-load my Peetnik account, charging my credit card twice for one reload. What a disappointment.
Sorry to say, Starbucks app is WAY superior… but yet, I still prefer Peet’s for a superior cup o joe.
Please add mobile ordering!! 4/5
By Friends with Words
Would stop so much more often with mobile ordering!!!
Add A Menu 2/5
Installed app to get store menu so I could decide what to get. Checked whole app and do not see menu! Wasn’t looking for mobile ordering, but just a menu. Seems like a basic thing to provide.
Would also like to see it available in the Apple Wallet so do not need to find the app to checkin.
Last mobile ordering would be nice or even if you can build the order in app then when you scan the checkin code it would load the order.
Any time saving would be great....
Hangs up frequently. 1/5
Can barely manage a check in QR code display, much less show card balance or reward points activity.
Decent app but no mobile ordering 3/5
The app has all the features of a rewards program and ability to put money on a Peet’s card but still doesn’t have the ability to mobile order which is a big reason I barely use it. I’m hoping mobile ordering gets here soon, the convenience of putting my order in on the way to work and stopping by to just pick it up is a big appeal of other food/coffee apps. I’m even willing to ditch my Starbucks app completely once it’s a feature!
Pretty useless overall. 2/5
No Apple Pay support (and requires manual card entry? Ew.) and reloading via app doesn’t provide the same discount that in-person reloads would; using a Peet’s Card doesn’t provide any other reward benefit so honestly the best use for this app is to generate a scannable code for rewards, take a screenshot of it (because there’s no Passbook support...) and check it once in a while to see if there’s a reward available.
Doesn’t Work 1/5
Rewards points sometimes don’t register. When they do register, they then disappear. Good coffee, bad app.
No real perks 1/5
15 visits for a free coffee? With Starbucks its based on value of order and generic to a single all included purchase. The perk accelerators with Starbucks are also fun and make the experience much better. I’ll keep an eye out but this program has a ways to go.
Would like it to work with my Apple Watch and take into account how many drinks we buy . Most of the time I just buy one but when I’m buying 3-5 it would be nice to get credits. I like all the other things , and it’s very fast at crediting your points.
No Wallet Support 1/5
Despite claiming Apple wallet support, it isn’t there. Not going to open the app every time I get coffee.
SSL error, cant create account 1/5
Despite the barista barraging me to download the app, alas, I can’t make an account.
Wishes it was Starbucks's app 1/5
Second rate version of the Starbucks app five years later.
Missing Apple wallet support 3/5
By DJ Paul M
Not sure how after all this time the development team still hasn’t the ability to add your peets card to your google wallet like in every other coffee shop app. Would make check in and payment in store so much quicker!
Such a great app! 5/5
As a loyal Peetnik, I love this app. I’d go to Peets every day otherwise, and this just helps me get a little something in return. The people complaining and giving bad reviews need to take a step back and realize how much they take for granted. Sure, it’s not perfect, but the company is trying to give us something that helps both us and them. Cut them a break! Download this app for sure. Peets is way better than the competitors!
What Reward? 1/5
Don't bother with this loyalty app. It took me a couple months to make my 15 visits...and the free drink reward just vanished from the app. Apparently it expires with a short shelf life.
No iPhone X support 1/5
It’s Basic 3/5
Won’t repeat the shortcomings mentioned in other reviews. My simple ask: fix the “X” button in the inbox so I can delete old messages. Who tested that one? No Peet’s for you!
Convenient but clumsy 2/5
I like being able to store my various Peet’s cards together in the app and not have to carry them with me anymore.
I do wish there was a way to track spending, or view a historical transaction list.
Many popups within the app are almost impossible to close unless you can see the nearly invisible beige on beige “close” text.
The customer support dialog is obscured by the email signup overlay.
Lacks Major Features 2/5
Needs support for Apple Pay, Wallet, Apple Watch, Mobile Order. Feels outdated without it.
Horrible app 1/5
I love Peets but often go to Starbucks instead just because of the mobile ordering feature. I can order while on the way and pick it up without slowing down my morning commute. Even the checkin feature is confusing, although I have funds available the cashier doesnt use them unless I specifically tell them to. Please Peets - improve your app!
Just OK 3/5
Really would like to see tipping function to reward your restaurant staff.
See the Starbucks app for other features, functionality and ease of use. You can do it. Also, make sure Apple Watch support is on your development roadmap. The current app would be a deal breaker if Starbucks products and shop ambience weren't so McDonalds-like.
Better than nothing. 2/5
Ok, Peet’s now has an app and it somewhat encourages me to visit. Usually I just make my own coffee, but their “premium” drinks are superior to SBucks if I’m ever in that mood (seem sweetness is better balanced).
However, 15 visits (not purchase) to rack up enough stars to get a single drink doesn’t really move me. If I come with a coworker and treat, it’s months before I see any payout, then the timer resets back to another 15 “check-ins”.
They do try to emulate S’bucks “star dash” gimmicks, but it’s trickier and leaves me just wanting to walk across the street or next door to play the more generous game.
Not sure what they can do to improve it, coffee in my Keurig at work using fresh ground Peets is about $0.25, if you’re going to run an incentive program to dine out then please make the walk over tempting enough to journey.
Limited Functios 2/5
Limited functions. Can’t see account information/order history. Not very useful.
Doesn’t scan cards. 3/5
App seems ok may get a higher rating. Tried to scan payment card. It took long time to scan then after entering exp date and CVV code nothing happens. App will freeze. App needs an update.
Still no apple wallet support :( 2/5
Can’t believe Peet’s still refuses to implement apple wallet support even thought it says it does on the app page. It would make the experience so seamless! Would love to have my Peet’s card with all of my other cards in the wallet app.
Visits / purchases 1/5
After using the Starbucks app for a few months, I was excited to see that Peet’s now has something comparable. Peet’s, being a far superior coffee shop, is by far my number one choice. However, this app rewards you for each VISIT. This is an issue for me because I spend $15-$20 for the family and I get 1 of 15 visits needed for a reward. So I have to spend anywhere from $225-$300 before I see a reward where a single guy can buy a cup of $3 coffee, spend $45 and get the exact same reward. If you are single and regularly buy just yourself coffee than this is a great app, but if you’re buying for your family or coworkers, stick with the inferior coffee shop. Unfortunate but until this gets somehow more balanced I will not be returning to one of my favorite places.
Not the best functioning app. 1/5
The app doesn’t work with WiFi. I need to turn my WiFi off before opening the app, otherwise it shows and register no rewards.
I also want to bring to your awareness that the 15points are per visit not a drink, even if you came if your entire family/friends and each one got coffee, you’ll get ONLY ONE point. It’s the opposite of any other coffee shops I’ve been to that use points by accumulating drinks (if you bought 2 drinks you’ll get 2 points etc), rather than per visit.
The app doesn’t reflect on your local Peets coffee shop, meaning that there isn’t connection between your Peet’s coffee shop and the app and how well or bad it functions.
I love my Peets coffee shop people but their headquarters costumer service doesn’t really exist.
Check ins don’t work all the time 3/5
By la vida vira
I like that checking in and paying with the app are separate, but sometimes I pay with cash.. and I’ve checked in twice and my points don’t reflect that. Since I don’t get a receipt, I can’t prove that I actually purchased something.. so I’ve lost 2 points..
Maybe just have one scanner at the register solely for check ins? Since points aren’t based on monetary value..
The app requires too much personal info. There should be a way to setup an account without giving my birthdate and phone number. Deleting app.
It’s ok... 3/5
I’m glad to see that Peets has a reward system, and in general any kind of reward is appreciated. However, I wish you could earn stars based on your purchase total, rather than your visit. I usually buy several drinks at once, and spend $20+. I only get one star though. That means I’m spending double to get a free reward that I might spend elsewhere.
I also find the double check in/pay is an extra step we don’t need. But then again - a reward is a reward, so how much can I complain?!
No Apple Watch? 3/5
I can’t check in with my Apple Watch. Seems very strange for a recent app?
Happy that Peet's finally got an app 4/5
Works great but I don't think you can tip through the app. That means you have to have cash anyway, which kind of defeats the purpose. Also, it would be nice if it showed your card balance on the main page.
I don't appreciate this 1/5
I really don't appreciate having to get an app and the end of the free coffee cards. Not a fan.
QR code screen must increase brightness 5/5
Other similar apps (like Starbucks) turn the brightness up when displaying the QR code so that it gets scanned properly.
Auto reload does not work 4/5
Auto reload amounts are not selectable even though auto reload button is set to on. Support said to remove and reinstall the app but that does not solve the issue.