Upgrade made app stop working 1/5
After upgrading 1/10/18 I haven’t been able to use the app. When it’s scanning my face the app just closes itself.
Flawed ap 1/5
I have an older I phone and I can't get past the intro screens. I don't get the "I got it" box. Very annoying for someone who checks their banking daily. Now I have to go to the web site to check my banking. Hopefully the will update the AP to fix this.
The Best Bank 5/5
I have been doing business with Santander for over 20 years, Since then were Sovereign. They have helped me out of more sticky situations than any other Bank. The Silverton, NJ Bank has the friendliest tellers and office workers. I’d give Santander a 10 is I could. When I was in Europe I used my Santander card, and didn’t have to pay I Euros. Straight American USD$ . They are the most professional bank in the area .
Liked it better when you showed the pending checks to be cleared. Gave me time to transfer funds if need be to cover them and avoid unnecessary fees.
Okay App but one problem gets me 3/5
I can’t manage the payees in any way. Can’t see where these payments are going. Can’t add a new payee.
Update app 4/5
Good app. Would give it 5 stars but the app doesn’t support Face ID. Please update the app.
V.Good but crippled 3/5
By '89 Customet
Very good as far as it goes but is crippled from the desktop app. If it could do what the desktop could do it would be excellent! Many things like setting some credit card options can't be done from app. However, the crippled apps (iOS, & the landscape only Android) are useful & Much better than nothing.
My app review 5/5
By Mz Xena
The App is nice but I miss the "quick balance" lookup from the previous app.
Thanks for fixing mobile deposit 5/5
I left a 1-star review before because mobile deposit didn’t work, now it works great, thanks so much for excellent customer service, now your app is a true 5-star!!!
Thumbprint is too slow, does not always come up so I have to enter password anyway😩
Great and simple app to use 5/5
The Santander app is so easy to use. It also lets you do so much and it’s very secure. Thanks for upgrading your app. This is one app everyone should have. 👍🏼👍🏼
Deposit check 1/5
I can not deposit check after update this version. I hope you check soon
Keeps getting better. 5/5
By VIPER 6S
The latest upgrade is the best yet. Extremely easy to use. Buttons have been moved to the most practical places. Takes minimal taps to get to what you’re looking for. I have friends & family who bank elsewhere, and I prefer the Santander App over all of them. App aside, I love the overall experience of banking with Santander since their start in the U.S. I’ve banked elsewhere over my many years of having a checking & savings account. I find Santander to be superior to all of the other banks & financial institutions.
They help me 5/5
I was having trouble in my life and I had a checking account from a long time ago and opened it up with 20 dollars. So I went up earlier this year to see if it was still open. It was and they took care of the fees and let me continue banking
Worse than ever 1/5
How on earth could you possibly make the worst banking app on the App Store, WORSE?? It’s mind boggling you can’t create an app that works. Guess it’s time to get a new bank.
By Dalton Ames
Every time this app gets right, they release an update that ruins it. Now the login won’t let you paste your password. Whose idea was this? At a bank with a comically inadequate 12 character limit to passwords and no option for Two Factor Authentication, someone decided that the big security issue was pasting in your password? Bank of America please send me an offer and rescue me from these hacks!
Update broke the app 2/5
App was fine. Then they updated it and now I can't get past the "tutorial" screen. There's supposed to be a "got it" or "next" button but it does not appear and I'm stuck forever learning that where to type your user name. Tapped every inch of the screen. Swiped in every imaginable angle. Nothing. Been like this for 3 weeks. So much for ease and reliability.
Best banking app 5/5
I have three separate checking accounts from banks and a credit union and hands down Santander has the most efficient app out there for electronics deposits, to cross account transfers to quick access balance inquiries!! I have also been to the physical State college and Bryn Mawr, PA branches and the personal attention given during my transactions was exemplary!! Something you don’t see much anymore with large banking companies!!
Bill pay history 4/5
By Central NJ
Would like to be able to drill into a payee and see the history.
Ability to transfer from savings to checking 3/5
By solomon grubin
It’s a shame that ur online utility is unable to allow transfers from saving account to checking. Only way to do is speaking with a rep on phone. Very inconvenient.
Banks like Chase and TD allow such transfers.
Please consider amending ur options regarding this.
Worst bank (maybe ever) 1/5
We have a problem. Either the bank itself, or a somehow less competent department of said bank has now disabled the app, and likely my debit card for the 3rd time in 7 months. Pretty amazing. I’ve spent over four hours of my time, trying to access money (which I’ve already made a time expenditure to earn) with this BS fair-weather online “banking service” Customer service appears to rank at the bottom of a seemingly long list of cares for Santander Bank. Save yourself the time
Last payment 3/5
On the website under bill pay you can see the last time you paid a bill... very quickly. I’d like that on the app
Not functional 2/5
I am unable to sign in, either on my iPhone or iPad Pro, because of the inability to use punctuation marks. Please fix this because for some people, punctuation marks are in their email address or password for security reasons and will not change them. Thank you.
Check deposit!!!???!?! 2/5
By Jon Kohler
This feature is failing. Each time. Type in amount. Take pictures. Hit submit. CRASH. 6x now. Pls address. NOW.
By Jackie Edwards
Love the app easy to use and really useful.
Update ruined app 1/5
Can’t paste in the password field on the login screen, so you can’t use a password manager, which leaves me unable to login anymore.
Bill Pay 3/5
By Nortern NJ Customer
Most banks deduct the amount of the payment when the check is sent from the bank. This bank deducts the amount when the check clears. It would be helpful if this process is disclosed when the account is opened since it is not in line with other banks. Unfortunately, I was charged a service fee since this was not explained, therefore, I am not very pleased with the service thus far.
Why I Like this app 4/5
I find it convenient and easy to use. The customer support is friendly and kind.
It's okay 4/5
By Moe loves Sweetness
I really wish I can have more control on bill payments like submit new entries as if I was on a pc.
How to cancel auto payments 3/5
I like the app , but I want to cancel a auto payment and I can't find the way to remove Comcast auto payment from it :/
Very helpful and easy to use 5/5
Racetrack Rik 5/5
By Racetrack Rik
The Santander Bank App is Great, I just wish Santander would Credit my Paycheck on Saturday’s, instead of Monday’s. When they were Sovereign, I got my pay credited on Saturday.
By agula 10
Exelente servicios en la app
This is a great app to view your Santander banking. It is simple and very user friendly. I highly recommend working with Santander.
Great service 5/5
By Eclectic Al
Santander provides great service both in the branch and online. Greatly appreciated!
Amateur hour! 1/5
By Pita X
Need a actual calendar to pay the bills based on the day of the week. Nobody wants to guess the date. Cannot file bills. Always has one bill unpaid but I have none. The quick balance screen is blocked by the Touch ID screen since update. Now I have to cancel the Touch ID button then click to view balance. Get with it Santander.
An unexpected error has occurred 2/5
Just about every time I need to pay a bill from the app. It just happened 10 times in a row after closing, refreshing and everything else you can possibly do.
Great people. 5/5
Great bank great app.
ATM Drive-thru??? 3/5
There are NO drive-thru ATM’s in/near Sandwich. Pretty annoying when it’s 5°. 😢
By Human Being and Spirit
This app helps me manage transfers and know what my balance is where ever I go. While people can certainly live life without it, this app is helpful, convenient, and nice. ^_^
Everytime the app has a new update i have to do everything all over again because it won’t recognize the personal information
I really enjoy the app it’s easy to use and very convenient!!
Wish the summary page had a refresh button 2/5
I’ve enjoyed the majority of the apps updates. However, there is one function that is extremely frustrating and has not been available since the apps inception. I’m referring to the absence of a refresh function for the acct summary page. After making payments and transfers I would love to see my updated balance reflected immediately vs. having to log out if the app and log back in.
Easy to use! 5/5
Easy to use. Touch ID is great
iPhone x ui downgrade 4/5
After the latest update iPhone x ui not working as it should be
Bad calendar 1/5
By Captain Munson #15
Can’t tell what days are on the weekend with a scrolling calendar when you choose the date to pay your bills in bill pay
Go back to the old calendar style where you can see the whole month
When you click on deposit checks within an account....you shouldn’t have to select an account to deposit the check into...it should automatically be the account you’re already in
By David 814
Love how you made it easier to deposit a check and love the new look.
Who needs a bank anymore? 5/5
Having a business, I used to go to the bank a lot. With this app I’ve cut down on my visits by 50%. I waste less time and it’s more convenient using the app.
Very useful 5/5
Since I have installed this app 4 months ago I have only been in the actual bank building 2 times, both times to deposit cash. I don’t trust the ATM for depositing cash.