This app is the worst 1/5
I don’t know why I bother trying to use mobile deposit. It’s a piece of garbage.
THIS APP DOES NOT WORK 1/5
I can't log on, and when I'm fortunate enough for that to happen, anytime I attempt to navigate away from the home screen, no other pages will load. Impractical and doesn't function, an absolute waste of my time as a customer of this bank. It is physically impossible to deposit checks using this app. Do not be a customer of this bank! TAKE YOUR BUSINESS ELSEWHERE!!
Revamped app fails. 1/5
By Severe revere
I just downloaded the most recent version of the Santander App (4.2) on my iPhone 6.
It’s junk and does not work. App crashes and I can’t access my accounts.
Horrible infrastructure 1/5
Probably the worst infrastructure I’ve ever seen on a mobile banking app, the authentication responses most of the time take well over 45 seconds just to fail.
Total garbage 1/5
Taking a photo of your check to deposit is the most frustrating thing about this garbage app. I have it in an extremely well-lit environment on a dark background, but I keep getting a message about the lighting. I even took it outside in direct sunlight and got the same error message. Total crap-app.
What a piece of crap 2/5
I used this app awhile ago when I was just starting out with Santander. It’s a very very good bank. Better than all the other banks i’ve used. The only associated with it is this terrible app that doesn’t function properly. If you fail to log in more than once the app will automatically disable your account. Than you have to start the whole process over again with the tedious security questions etc. “Caution!” - Don’t use this app if you are using the website version only or else you risk doing the whole setup process all over again with the app!
Annoying message when opening app 2/5
There has been a problem with Santander’s opening screen for I don’t know how long! If you log into the app and log off, if you return to the app as soon a you pull the screen up there is a message that says “Error, session expired”. If I’ve already logged out why am I getting a message that’s basically saying that the session ended due to inactivity???
Cannot transfer to external folks. 2/5
The app displays an error each time I attempt to transfer to an outside account.
Alerts function is broken 1/5
Good idea rolling out the alerts feature. But it’s better to check if it is usable before you give it to the public!
Mobile app 2/5
After the update, I am unable to view/pay the credit cards on the app. Please, bring it back.
Bill Pay is still useless!! 1/5
By Pita X
No way to file bills. Need Calendar not scrolling menu with out days of the week. Nobody wants to guess the day of the week. And if you do guess and it’s a Sunday you have to cancel and start over. Cannot edit bills to adjust date. You still have to look at a calendar for the days of the week. Amateur hour @Santander
Simple and easy to use!!!!! 5/5
Bill paying 2/5
Every time I try to pay a bill from my separate bill paying account it defaults back to my main checking. I don’t want the money to draw from my main checking! Please fix it so when I choose an account to use to pay the bill it doesn’t default back to the wrong account. Now I cannot pay bills off the app, which is super inconvenient.
app crashing 3/5
By Jan Donley
I love this app, but ever since I updated to iOS 11.1, I have been unable to access its features. Every time I touch the deposit or transfer tab, the app crashes.
Missing sphere credit card acct 3/5
By Quick quicken user
I saw it at some point, then it was gone. Really, I should be able to view all my Santander accounts.
3 stars cause it might not be the apps fault.
Broken password field 1/5
By Cubic Cube
Password field prevents you from pasting in complex passwords from password manager, and if you leave the app to go look it up, it forces you to enter it again from the beginning... Since my password is random and about 20 characters long, there's no way to log in. No comment on utility of app, since I can't log in without having a second phone along with me.
Never works 1/5
By yaaay yaay :):):):)
Every time I try to login it tells me that it is not available and if unable to access later to call a phone number. It has been like these for like 2 months!! I always end up just going to the website to make payments and check balances. It is very frustrating when I don’t have my computer at hand and I have to login to the website through my phone.
By Diff jfkfbfifb
UPDATED EVERYTHING AND STILL CANT LOG INTO MY APP
App needs a refresh. Balance doesn’t update unless you close and reopen app. You have to press logon before Touch ID pops up to access the account. It would be better to open the app and immediately ask for Touch ID since I’m opening the app for a reason. Unable to add memos to transactions. Very basic and minimal app, website is just as outdated. Looks like nothing has been changed since 2009.
Reinstall loop 2/5
For some reason when I try to log in with this app, I get an error from which I can’t recover. I end up having to remove and reinstall the app.
Deposit check function doesn't work 1/5
It hangs after taking the photo
English Apple watch app 1/5
Where is the English Apple watch app for US?
Bill pay feature 2/5
The Bill pay feature from the App is terrible
Currently it always defaults to the wrong account even after I select the proper account. I didn’t care for the bill pay app already and recently this started happening. Also when I try to log in from my cell phone on the full site that too is modified. Again the bill pay feature on the full site from a mobile device also is terrible.
WHAT THE HELL ARE YOU GUYS DOING!!!!
App is literally broken 1/5
Can not even login because it says my security answer is wrong even though it works on the computer site.
Nice app sometimes 3/5
I like this app but ever since the latest update it crashes every time when I try to access my credit card info/payment on my iPad . Although it works fine on my iPhone.
The worst app from a banking service 5/5
This app doesn’t work at all!!! No check deposit, no remember me system, nothing important for the app works is incredible...
Used to be better 1/5
App used to be very intuitive and easy navigate, now I can’t access my credit cards since the last update. Took something that was actually efficient and relatively easy to navigate and turned it into something completely useless. Good job.
Generally good but it’s been crashing 3/5
By Archetypes app is fun!
I got an iPhone 8 and ever since then the Santander app crashes every time I try to open it
Security question 1/5
By joy pelekaii
I’m not marry I didn’t provide any answer for maid of honor so why I can’t change the question ??
Can No Longer Switch Accounts in Billpay 2/5
Up until latest Apple update, I was able to switch accounts to pay bills using the app. Now in billpay, it always defaults back to the first account listed when it confirms even if you manually change it. So frustrating. Had to go back to using desktop version. Please fix!!!!!
Please update app...again 1/5
I used to be able to make payments on the sphere credit card on the app. Now I can't even find the account on there. 😡
This is a huge problem. Please fix it. Thx
Does what it needs to, hard to understand 2/5
I rarely review anything and have been holding back for a very long time but I absolutely HATE the new format. It is so much less user friendly than the older version. I work weird hours and must do most of my banking through the app so it is annoying (to me at least) having to tap everything multiple times. Previous version was so much more intuitive 😕
App Blocks Me Out 1/5
Ever since it’s been on IOS 11 the app blocks me out when I try to log into the app the next day.
New update causes app crash every single time on IOS 11.0.2 1/5
By Crossy Road Viewer
App was working fine until recent update. It now crashes every single time when I log in with my Iphone IOS 11.0.2. Please fix ASAP.
App works great now 5/5
Thank you for fixing the app. Back to loving it. The mobile check deposit is such a great feature and it’s so easy to use.
You removed the ability to view my Santander credit card 1/5
You removed the ability to view my Santander credit card balance, pay credit card bill, etc. huge downgrade.
Credit card 1/5
Can’t see my cards. Fix it ASAP pls
Easy to use. Good layout 5/5
I really like this app. Very easy to use and find everything. The design is also very clean. I like the quick balance feature on the lock screen, allowing you to check your balance without signing in. Mobile check deposit doesn’t always work the first time, but usually will work if you keep trying. Good App.
Credit card access? 2/5
Where did the credit card access go? With the recent update I can no longer see my credit card details in the APP, I have to log onto the web version.
Terrible app I'm going to join a different bank. Mobile check deposit failed multiple times and took me a few days to fix.
Location function stinks! 2/5
It sure would be nice to see locations NOT just where u are located at that moment. Search function for locations does nothing
Car Payment 1/5
I have downloaded this app 2 times trying to pay my car note. It would be great if I could make car payments through this app.
Check deposit not working 1/5
Mobile check deposit is not working on iOS 11.
I was able to deposit using my old device which is running iOS 10.3
Cant transfer to other Santander accounts 2/5
By Aaa noodles
For the last 6 weeks, haven’t been able to make mobile transfers to other Santander accounts on iPhone 6 running iOs 11.0.2. Santander tech support can’t seem to figure it out and it’s quite frustrating.
doesnt work w ios 11 1/5
By Pat and laura
Updated my phone to iOS 11 now I can’t transfer money between accounts please fix this problem
User friendly app but sphere credit card access now gone? 2/5
By Iphone user 6123468
I have been with sovereign/ Santander for years. You have always seemed to be a step behind the rest. When you redid your app my feeling changed. You were back on top. Now with the latest update I am unable to access my sphere credit card through your app. Your own credit card is not there. What happen? It was nice doing everything in one place but now I need to log into the web version to pay my bill. Not happy!!
Keeps timing out with xfers between accounts.
This app needs a total makeover. You sign in and it logs you out. Don’t transfer money from one account to the next. The deposit check option does not work. What’s the point of having an app if you can’t do anything on it? I have to go on my computer to do all my transactions minus the check deposit, so now my husband have to make sure he makes it home in time to get to the bank to deposit our check.
This is the worst bank app I’ve ever use!
The app does not work like is supposed to 1/5
The app won’t let me transfer money between my accounts nor it won’t let me deposit checks.
Transfer Funds 1/5
Since the update I can no longer utilize the transfer funds to someone else option. It just continues to roll at the loading confirmation and then the session expires.