Only dog or cat option for “my pets” 2/5
When I went to make an account, it prompted me to make profiles for my pets. I have six, two of which are dogs, but that’s not the problem. The rest of my pets include two reptiles, a rodent, and a bird, but there is no option for either of the three in “add a pet.” I, as well as many others, would like to make profiles for our scaly, slithery, whiskery and feathery friends, but there currently is no option to do so.
Has Potential 3/5
Would be better if I could add pets other than general “cat or dog” Also would be nice if I could add my PetPerks card to my Apple Wallet.
Terrible app 1/5
By Mal S
Too hard to find stuff, app doesn't work right, can't even log out.
Love PetSmart! 5/5
Love the ability to book grooming appointments online and through the app! Very user friendly.
Treat Trail Not Working 1/5
App had an update - just terrible! Used to work fine and received notification that treat trail Game has new coupons - the game won’t load. Nothing will load in the app. Why was it updated with such horrible flaws? I liked the app until this update. Fix it!
Ap has not worked for last few days. Please send out update. Freezes up and is not usable.
App not loading 2/5
By Rembrant 100
I updated and I noticed that the app won't fully load now.
Dog Training class 5/5
By Aunt Bozz
your website was helpful! thanks looking forward to meeting Jackson
Ms Sanders 2/5
By Little Girl and Boo Boo
It is a nice idea, but you need to have a place where you can put the type of food(s) that you buy for each animal and, like with Amazon, some sort of dash button so that you can quickly order the food that you need from Petsmart and have it delivered to your house. That would make it a 10 star app instead of a 'cutsie' two or three star app.
We don't need apps were we just have a photo and a description of the breed and the birthdate of our pets...
We need something that works for us.
Not user friendly 3/5
I love Petsmart and I’ve taken my doggies there for grooming as well. Scheduling in the app is so so but if you want to find info on your appointment, you do not get a confirmation email and trying to locating the appointment info is like looking for a needle in a haystack. I found the info only once but it took so many steps that I’ve gotten exasperated trying to find it again. In the meantime I get calls from groomers about the appointment WHEN I’m actually supposed to be there, living in a high traffic area, this does not work! I’ve resorted to taking screenshots just for the info but, just makes me less likely to making future appointments
Very bad customer service 1/5
I spent a very long time waiting to find someone to help me and my wife to find out what we needed.
I love petsmart they treat Mahzi really well
Grooming app not so great. Susan is awesome! 3/5
I love PetSmart and I absolutely love Susan at the Mansfield grooming location. She’s a gentle lady and so great with the two fur babies I recently acquired. I tried several other grooming businesses in the Mansfield area before I was fortunate enough to find Susan. She’s hands down the best in the area for dog grooming! I totally recommend her to anyone looking for a new groomer in the Mansfield area!
However, I will say I haven’t had the same experience with ANY of the other groomers at this location. In fact, several have been terribly rude and awful, even though I’ve not had any other dealings with them besides the front desk or a phone call.
Today the lady answering the phone (day after Christmas)flat out lied to me about booking an appointment. I knew she was lying so just told her “thank you”, then went online and booked my own appt. for the time she told me wasn’t available that day!!! Really? The reason I even called in the first place was because the app was not letting me get in and it kept giving me crazy messages, or going down. It’s difficult to navigate and doesn’t work properly a lot of the time. A phone call is just easier. But with liars answering the phone, it’s your call?! They need a better app that’s easy to navigate and book grooming appointments.
Kept crashing or saying “I didn’t expect that to happen” every time I tried to add a store or book a grooming appointment.
Nice sign in page 1/5
By In Tro
...that doesn’t let me sign in.
Doesn’t work 2/5
By C Gromer
I downloaded this app so I could easily schedule services for my pet, but the function doesn’t work at all.
Can’t get much worse 1/5
The sore is great; the app is terrible. I use apps to locate items I want at the store. This app doesn’t do that. Instead when you finally find a way to search/shop you are taken out to the internet to their website. So now I’m going to dump the app and put a website link on my phone. That will save a lot of frustration or maybe I should just shop on the other guys app which does work.
By Jim & Laura
Very difficult to maneuver 1/5
I placed an order online to be picked up in store. I was supposed to receive an email - with my order information, details, and when to pick it up - within an hour. It has been three days. My payment has already been deducted from PayPal. When I talked to the clerk at the store, he said the orders usually get printed out that night and filled. While I was at the store, I looked around and several of the items I ordered were not even on the shelves, even though when filling out the online order, it indicated the store did have the item. I’m giving the store until Saturday to fill my order or then I will expect an immediate refund to PayPal. I’m extremely disappointed! What really annoys me is I have nothing to identify what I purchased. Nothing. The email was supposed to itemize everything. And this app is useless in finding out anything. Unless you want your dog groomed!! Argh!!
Grooming scheduling issues 5/5
So nice to have had my question answered :)
App Crashes 1/5
By Amanda Elisabeth
The app crashes every time I try to add a appointment to my calendar from the app.
Pet information add 5/5
By punkin & Brook
I am a pet owner of two dogs ( 13 & 5)and I have used Petsmart and Banfield for each of them sent being purchased. I have used the grooming, doggie daycare and vet services/ wellness plans as well but when I go to your app it shows no history of visits? I ask the current store I go to and the response was shocking... “ um. The app doesn’t connect the the software data” sorry. I have 2 current pet hotel reservations in the system plus grooming...Then why the hell do we fill the app information out and have a profile if it doesn’t merge? Also it should show if your coupons are expired.
My husband and I have spent thousands of dollars at these locations world wide as we travel for his job and utilize these services to our advantage when looking for housing and this is the solution? Happy Holidays.
Punkin & Brooks Mom &Dad
Bronco Ayala 5/5
By Bronco Ayala
Thank you for always being nice to me, my mom is very happy. with all the services that they give me..!🐶
App feedback 3/5
I love the PetSmart store and services. The app is decent, but the grooming menu is hard to scroll through.
Not Inclusive for all pets 3/5
Unless your pet is a cat or dog you can’t add them to your profile or get pet services for them.
They need to make an update on having the actual store app where you don’t jump into Safari to shop or make purchases.
Needs Apple Wallet/ApplePay support for Petperks 4/5
Fairly standard store app, but it really needs a scannable card for the Petperks card, preferably with the option to add a pass the the Wallet App.
Could be better... 3/5
By Pony girl 55555556
I love the fact that you can play a game to earn coupons. Sadly, you can only make a “pet profile” for dogs and cats. If there was anything I would change I would definately add options for birds, reptiles, etc.
Great app! I use the app to make appointments for my dog for grooming. You can choose any service: bathing, hair cut, nail trim, teeth brushing, etc or a combo of any services as well. It's super easy to see what date/time is available and pick your pets favorite stylist. 👍🏻
Can’t book appointments(updated) 5/5
This has been fixed on its own yay!!!!
So now I’m going to love and enjoy the app!!! Thank you for a fast response though! FANTASTIC customer service on your end!!!
I can never book appointments for our dog to get groomed.
I choose my pet and it gives me an error saying “Token refresh failed: invalid_grant”
I’ve tried to make an appointment on the app at least a dozen of times, the first few times were 2 months ago. I’ve even deleted and reinstalled the app to see if it would work and sadly it didn’t.
If this got fixed I’d love this app!!!
Great App 5/5
Love my kitties, puppies and goldfish. But I love the service provided by Scot Brown and the Petsmart family even more :)
Best app ever 5/5
It’s 2017 let’s get the app working correctly 1/5
Won’t let me choose my pet profile to book a grooming appointment. I can’t even look up the price. Was able to waste 20 minutes setting up account and pet info and pic tho. Thanks for nothing!
Petsmart app 1/5
Does not work, and the web site does not work with my I phone. Why?
Fonts too small & light !! 3/5
I can’t read these teeny text descriptions, and that light gray on gray is impossible.
App for IPad 5/5
I love ❤️ the app I like playing the games for coupons but it would be nice to play the games on my IPad and still talk on my phone HELP 😊
Online pet service booking 1/5
By Rochelle Sutton
What a joke!!!! Two separate bookings that the online system allowed to overbook the groomers and if you book online you are the lowest priority and your appointment will get bumped. Both Broomfield and Longmont locations. I even called to confirm the 2nd online booking and still get screwed over.
User Friendly 5/5
Don’t like.... 3/5
By Stef coco
I don’t like the app, will call the store ⁉️
It just sends me back to the website... why can’t I shop in the app. 😾
Needs work 2/5
By Nuclear Dreams
Apparently you can only win coupons from treat trail every hundred days or so. Why even bother having it if it’s going to take so long to win more? One week it says 7 days, the next 45, then 90. You may as well send out random coupons at that rate and not waste peoples time. Also, finding events for my local store isn’t easy.
After fixing the “Add Pet” option 5/5
By Katy R.D
After they fixed the option to add my pet, this app is wonderful! It is a useful app to have for my little pup!
Needs Fixing 1/5
By Anyone else? Have this happen?
Cannot add Pet to profile or schedule appointments. Hopefully the bugs get fixed because this could be such a convenient app.
It's easier to just go to the web site itself. This app dumped my information and reservation three times
Needs tweaking. 3/5
I’d like to give it 3.5 stars but I can’t.
Mainly, the app needs to be tweaked. I’ve already suggested that they include a bar cod with the pet perks number to speed things up.
There are, and I guess has to be, a large variety of items to pick from. Perhaps making an area where a person like myself could “store” frequent items? Help me to save time. Actually, you might already have this option however I haven’t come across it yet.
Scheduling grooming appointments needs a tweek. I tried to schedule with the same groomer we had last time and couldn’t locate her, so, I had to pick another. When I got to the store there she was but now she was “in training” to learn how to cut dogs hair. Maybe there is a way you can indicate that?
Might be more but that’s enough for now. So, a bunch more work and you guys might get to 5 stars!!
Neat app, thinks need one or two more things 4/5
**update** I would love for the emailed coupons to goto my pet perks account when I ‘get in store coupon’. To be able to simply upload it for scanning at store would save time and trees.
I liked updating my fur kids information and added pictures of them. The articles and discount information is good to have. I just downloaded this app and still exploring but wanted to let you know I agree with another poster that a list would be nice when I shop IN store. Today I was too low on kibble for the cat and dogs to order from chewy(even with their fast turnaround), so I bought in my local PetSmart today.
I think I read where my pet perks rewards would be on it? Gotta read that again. I love seeing my pet perks # there as well.
Another question would be a bar code for the pet perks number? Chirping off my phone number is no problem but sometimes you’d like for them to scan it. If that could be IN app, that’d be a bonus to me. No need for the plastic card(those can get lost or damaged)to be real, I use a loyalty card app for my other loyalty cards.
This app is a keeper. Thank You
Still Klunky 3/5
I cant see appointments or prior purchases. I cannot add services to grooming after booked efficiently.
Not a 2017 app, it’s circa 2008.
Advance Book at salon to save $$ should interface.
Love Groomer Danielle, but the app is not where it needs to be.
Never lets me book appointments 1/5
For at months now this app hasn't let me book an appointment. I always get the alert that says "dang it! We didn't see that happening. Please try again." I don't understand how it works so well for some people because it doesn't do anything for me!
Needs Apple Wallet Support 2/5
The App appears functional, but what I really want is the ability to add my card to my Apple Wallet. If it has the function, I can not find it.