Not bad... Could use some work. 4/5
By Evil Little Monkey
I found the app to be helpful with the how-to videos and how handy the barcode is. I like that you can link it with quite a few fitness apps; except for the ones I use that are on my iPhone and Apple Watch. Other than that, I haven't found a lot of use for it.
Great support! 4/5
Good customer support and response to questions about updates! Can't wait for Apple Health/Apple Watch integration.
Literally Does Nothing 1/5
By Kel Kem
The app doesn't load. It'll take you through the tutorial and doesn't load. Tells you it's having an error loading. No updates since December? Yikes.
Can't Even Register 1/5
I absolutely love Planet Fitness, what this app is so bad that I can't even register. I've tried a number of password combinations, following the guidelines, and can't even get into the app, so I have deleted it.
You're amazing, Planet Fitness, so make your app just as amazing!
Can't even register! 1/5
Could not even register to sign on. Kept telling me I wasn't a registered member.
Already deleted the program.
Terrible Waste of Time 1/5
This app is horrendous. Multiple logins, doesn't "remember" your information despite providing the option to do so. I have spent more time resetting passwords and logging in then actually using the app. All I want is to use it to register for classes (I have a fitness tracker and other apps to track workouts) and I can't even do that. Needs a lot of improvement.
Half-way decent 3/5
When the capture works, it does what I need it to do. But when it doesn't, it's just takes up space on my phone. Suggestions:
1) Allow capture from camera. I've learned to photo my workout summary before trying to submit in case it doesn't work but have no way to upload from the camera when the xCapture fails.
2) Add more options for manual entry. Given how often the xCapture fails, I'd like to still be able to record my treadmill workout as "treadmill" rather than walking/running.
3) Add in an option of 30 Minute Express. For this one, I'm more interested in capturing that I completed it, rather than being worried about how many calories I burned, given that every body will burn at a different rate.
Well I haven't had any troubles with adding a snapshot of my workout until the last update... it keeps telling me "an entry already made" so I have to take my own
Snap A Workout for Bike 2/5
By Henry Boneset
Worked a couple of weeks but now always says" workout already entered for this time and date ". Everything must be entered manually.
I don't like giving bad ratings because I support everything that Im apart of but I don't like it when I take a snap shot or my equipment after I work out & it says it's a entry already made for that day An time when I just done my first work out of the day the time I snap it. Please overall update this app asap. It's a great app & proud to have it on my iPhone but it needs a huge update & more machine selections to do manual entries.
It's flawed 1/5
By Moto 999
You can't access the app half the time inside gym. It's annoying to try to login and it will not let you. Becoming a big waste of time. Good concept bad execution.
Needs Updates 1/5
Allow us to add our card to Apple Wallet and have it show up automatically when we are near a gym. It's beneficial when stores use this feature for their reward cards.
I can't even create and account 1/5
While creating my account it says not to use any special characters in my name... I didn't... my name is Kelly. Just using the regular ole English alphabet. So I deleted the app and tried again. It said the same thing with my last name. Seriously?
Really? This is your ap? 1/5
Wow. You have data on how each of your machines is used. Why not let us access it? For each machine why not let us create a routine, complete with settings, weight and reps? That would be simple and helpful. Outstanding would be reminders that it might be time to increase weight or reps.
I'm not sure how I'll use whatever this ap does offer.
Can't even create an account 1/5
I could not even create an account because it states that my first and last name should not contain special characters. As far as I know… My name contains letters from the alphabet 😡👎🏻
Wasted time attempting to join 1/5
By Randall to
You bone heads in charge of making this app have one important job, don't lose business but today you did. Your app times out way too soon as you are forced to look for items like routing numbers. Then there is a confusing done button that you select when you don't see a next button and if you select this you just wasted the app past 15 minutes. Shame on me because I did it twice. Get off your lazy buts and fix the app for this customer planet fitness.
Getting better but... 2/5
At least you get a barcode to check in but PLEASE enable integration with Apple Wallet. It would be so convenient to have the PF black card automatically pop up in your lock screen when you're close to a PF, through Apple Wallet. Please please please
This app is a joke 1/5
By Ms. Botwin
Are you kidding me ?! I don't need an app to tell me I can take a picture of the machines so I can keep track of my work out and, all thats going to do is take up storage space on my phone. I don't need the app to find locations either. That's what I have A smart phone for.. This app is completely useless. Horrible horrible horrible
Can't connect with my fitness pal 1/5
The Facebook login for my fitness pal connection doesn't work. :(
Needs Apple Wallet 2/5
By F~N Dave
Would be nice to have Apple Watch and Wallet support. The app is pretty useless.
Bad. Very bad 1/5
I can't even log into it as first time. Keeps saying error, information not found. (Yes I did check, double, and triple check the barcode)
Sells your email to junk mailers!! 1/5
I have to change my email address that I've used for 15 years because ever since I downloaded this app I've been flooded with junk emails. I'm so angry!
Arc Trainer 2/5
Please add the arc trainer on the app for tracking workouts!!
Too many flaws 1/5
By Capt. Hammer
The only benefit is my card number barcode. Outside that it is a worthless app. Got locked out and I can reset password online, but app wont accept new the one.
Workouts only sync with other apps one direction. Loved I could take pic of display at end of cardio machine workout and it would save, but you cant export to other apps (myfitnesspal). Only will import from it. Still relies on the website running behind the scene for features.
For such a large company, very disappointed.
Circular logins 1/5
1. New to the new app? Register.
2. Oops, that email is associated to an existing account.
3. Log in. Oops, that account or password is wrong.
4. Reset password?
5. Can't do that.
6. Repeat until frustrated.
Seriously, you can't SCAN the barcode?
App is so sloooow 1/5
I like what this app has to offer, but lately, every time I open it, it takes forever for anything to load, and then it times out and I have to start over. Twice now when using the wifi at the club, the app has said "no internet connection", when my phone clearly shows that it's connected to wifi. I've had to switch wifi off to get the app to even open to record a workout.
No Apple Health, not optimized for 7+, AND multiple logins for useless data... 1/5
Love PF, and my wife and I are brand new members... HOWEVER- this app should be tooled to help the user track weight loss/fitness goals through apple health or at least give you feed back that can be utilized elsewhere... instead it is just an isolated island. Also, there are SEVERAL machines that don't even scan!!! Have to repeatedly login, and all for almost nothing! Come on, Guys!!!!!
By Elijah Olmos
Overall: Gets the job done (needs improvements)
I want to be able to track when I visited a Planet Fitness facility. The app is fine for when I forget my barcode, though.
App struggles to do the most basic of things 1/5
I'm really disappointed in this app. Difficulties logging in and using the functions. Not worth the frustration.
Stick with MFP or some other activity logger.
Good But Needs Work 4/5
By Audrey N H
I use the app 4x a week to record the cardio portion of my workout. It's great if I'm using it for something that is built into the app...but there are some cardio machines that are not listed in the Snapshot not the Manual Recording sections (ARC Trainer is one example)...or it may be listed in the Snapshot list but not in the Manual Recording section. I am off the opinion that ALL of the cardio machines should be in both lists. Furthermore, results should be measured in the app as they are on the machine. If the machine measures miles, the app should (and does). But if the machine measures steps/floors , the app should also measure steps/floors.
Please work on these things!!! This stuff is common sense/logical. C'mon guys!!!
Needs better functionality 1/5
1. It is not allowing me to enroll into a class from the "PE to PF" tab. It keeps displaying an error.
2. It would be nice if the app was more interactive, there's nothing on the app that makes me excited to come to PF. Maybe add some personalized PF tips, if possible a counter to let others know how many people are currently at their home gym, a water counter, something that coordinates with your customized plan for your trainer, just SOMETHING! The app is very boring.
Doesn't work 1/5
By Jerrod S
Hasn't worked for 3 days now pretty crappy app that never gets fixed
Horrible app 1/5
Does not work
Snapshot not working 2/5
I've sent in multiple reports about the workout snapshot not working, no response. The screen just stays black, and I can't even tap to take the pic. I use to use it ever day
Add pass to wallet 2/5
Please add the function of adding pass to Apple Wallet.
Needs work 2/5
By Lil Nuffcedd
Treadmill needs to be added to the exercise type when entering manually.
How in the world can you have a password field into which you cannot paste text? What an incredibly stupid UX decision. Have you never heard of LastPass or the like?
The snap workout feature doesn't work. You can scan your workout machine and it's supposed to take 1 hour to post on your app but could take up to 24 hours. I've been scanning my workouts all week and none of them have posted or appeared which is very disappointing.
It's OK. Need an Apple Watch app 3/5
It's a good app. I use it almost exclusively to sign into the gym with my barcode. Needs an Apple Watch app
Does not share data with Apple Health 1/5
It would be most helpful if the "snap a workout" feature shared that data with Apple Health. The app is not very meaningful in my lifestyle management without this feature. It is siloed into itself.
Need an update 1/5
By Dr Mike
Need an update IOS 10 !!!!!
Too many logins, not enough actual use 1/5
You have to log in to about 4 or 5 different screens within this app. And once you finally do that, you don't really get any functionality. PF Store takes you to the web page. Can't manage points. Can't manage your account. You can "track" workouts, but the data is worthless.
The ONLY thing this app provides is the ability to have your membership barcode on your phone. That's it. Everything else you can get to more easily from your internet app on your phone.
By Joe Hundredaire
You can definitely tell that this is built on an iOS 7 code base; nothing beats being on an iPhone 7+ and watching it try to upscale software that was written back when iPhones were still only had four inch screens. Makes typing anything a lot harder too, because the keyboard it pops up is comically oversized and clunky. The app offers social media integration but predates modern Facebook APIs, making it unnecessarily difficult to log into. Their locations don't have uniform support for PE@PF, so parts of the app don't work at my gym. It's a cute attempt at modernizing the gym experience, but it needs a massive back end rewrite at this point.
Needs Wallet/Passbook support 1/5
This app would be so much better if I could send a membership card to apple wallet
No support for Apple Watch but supports about 4 other devices. 1/5
By Big D 1556324
And no support for apple health kit. Major fail.
Needs Improvement 2/5
Overall the app is a good idea but the implementation falls short. I belong to 2 clubs, one near my office, the other near my home. The app assumes you only have one membership so there's no way adding a second barcode. It would be nice to see real time updates to busy times so I can avoid times when the club is busy. Also, the app should allow you to keep track of work out performed on the machines and in the free weight area as well as things like sit-ups, push-ups, etc. The app assumes you only want to record cardio.
It won't create account 1/5
By Mr Vacxa
Tried many times to create an account, even changed my card and it still says that it can't create an account
Tried to set up an account. It says I have special characters in my last name, so it won't let me. Really?!
Could be better 2/5
Overall I like the idea of the app but there is room for improvement. For example, I would like to free text my workout such as adding notes for what machines I did and how many reps/lbs. Another thing that is useless is the pf@pe link. My home club is new so it doesn't do anything. One additional thing that would be nice is something that shows the busy times in the club. There was a sheet of paper in the club with this info so it could probably added easily. Hopefully, improvements can be made and it will be more helpful.
Planet Fitness App 1/5
Unable to get the App to load on my iPhone 6S plus.