Please update 2/5
Please update this app so that it functions better with iOS
Needs versatility 3/5
App developer..... you need to make the digital membership card available in the Wallet app
By Steph cobb
This app will not link to my-fitness pal, it is very laggy and I am an inpatient person so its very annoying!! Definitely needs tweaking
Desperately Needs an Update 2/5
I reinstated my membership this July and I had to re-register everything. I cannot even link my Facebook account to it anymore since it tells me that this Facebook account is linked to another PF account, and offers no option to update it! I agree it needs an Apple Watch integration, but Apple wallet seems to be a little pointless since you still have to pull that up like you're pulling up the app anyway. The entire app does need a major overhaul, as I can see I am not the only one having these issues.
Terrible App. 1/5
If I could rate it half a star I would.
Needs more 3/5
It's a good app to keep track of your visits and record work outs. But it doesn't even list the machines they have there. Where is the arc trainer? It's got generic "exercise" categories but not what they offer. Needs work.
Cant even log in 1/5
Cannot even set up. A account as it doesn't. Recognize my barcode.
Decent so far 3/5
By Candice A
I have a bit of constructive criticism. Rather than bringing workouts from MyFitnessPal into the app... it should be the other way around so that workouts recorded at PF push to MFP for the daily calorie count.
Watch app 1/5
Nothing else. It only needs to show the barcode. No other features. Just the barcode. Tap the app show the barcode. Done. Brilliant
Okay app, more tutorials needed 3/5
I mostly use this app for the tutorials
I don't see much point to only tracking my cardio. since you can't track strength workouts it only tracks half my effort
It would also benefit from more tutorials, specifically one on the total body enhancement and more tutorials for stretching
Wouldn't even let me log in with my email 1/5
Couldn't even use this app 👍
All crashes when I cancel a class. Make it Easter to find locations and classes available.
Can't even login 1/5
This app is such a joke. Seriously. Hire someone to develop the app. I can't even login as it won't recognize my barcode. You're losing potential customers pf. You need better execution.
PE at PF 5/5
By Nah shenanigans dings
I love Planet Fitness! This gym is fantastic, spacious, clean, and contains so much equipment that you'll never have to wait to use your favorite machine ever again! As for the app, I feel that it's very convenient to only have to push a button to show your barcode so you can sign in with ease. Keep it up, Planet Fitness!
Apple Watch 5/5
Use the lid app 6times a week would be better if I could link my Apple Watch to it like you can fitbit
Can't cancel a booked PE appointment 1/5
I've repeatedly tried to cancel a booked PE appointment and the app simply crashes every time. These aren't individual appointments and I'm not getting charged so I just won't show up, but I would've liked to have been able to let them know ahead of time.
Wish connecting other apps actually worked 3/5
By Tee Tee85
I try to connect map my fitness since I track my workouts there anyway and it doesn't work smh
Love the app since it's so convenient; but I'm having trouble logging into the MiClub to sign up for a class. Hope it gets fixed soon.
Check IN SHOULD BE IN A CALENDAR FORMAT 3/5
By Tommy Thompson Da CODA
ON THE NEXT UPDATE PLEASE HAVE THE CHECK-IN AS A CALENDAR FORMAT RATHER A LIST. Other than that, the app gets the job done.
Almost Perfect 4/5
Please add the Arc Trainer to the "Snap a Workout" feature and a way to customize a log of how many reps and sets on the machines from the personal trainer so I don't have to carry around the worksheet or look at a photo of the sheet from my iPhone.
Good, could be better!! 3/5
I wish there was a way to upload the attendance sheet from planet fitness through the app to your phone, or computer and not have to ask at the front desk for a printout.
Terrible app! 1/5
Does not work half the time! Doesn't let me change my password easily I constantly have to reset! I have emailed about this. I have also been trying to transfer my membership and again doesn't work.
We NEED Apple Wallet and Apple Watch integration! 1/5
At least you get a barcode to check in but PLEASE enable integration with Apple Wallet. It would be so convenient to have the PF black card automatically pop up in your lock screen when you're close to a PF, through Apple Wallet. Please please please. Another good idea would be to have an Apple Watch app so your black card pops up on your watch and it could also track your heart rate, steps, and other health info while you work out. We need better integration!
Can You Give Zero Stars 1/5
I cannot even log in. Same information as I use to log in web site. Worthless
Waste of an app 1/5
By Shawn Mcp
The app doesn't really accomplish anything. I can sign in, but there is nothing worth doing inside the app. It's just a waste of space.
Latest update erased everything 1/5
Lost all my previous workout data And I can't login to the app anymore. Plus the password reset function doesn't work anymore.
As far as linking apps they need to add a better variety. I have a Apple Watch with the Activity app and it's not even on the PF app. That's ridiculous. And as far as reading other reviews just save yourself the time and don't get it
Won't let me sign in 1/5
Password reset doesn't work. Can't sign in with my existing user id. Password sent by planet fitness website also doesn't work. Not sure who signed off on production release of this app. Please learn what is better user experience.
Pretty cool... 4/5
Nice app with good features, but I would really like to see you add the total number of workouts in the Weekly, Monthly, and Yearly workout stats section. Thanks!
Decent app. I like that I can scan in on my phone, watch videos on how to use the machines, and schedule classes in it. It would be great if they made like a calorie tracker on it. I hate it takes you to their website for the store and other things.
Ok app 2/5
There are some things that work very nicely like the "snap a workout" however the gym has two areas that are specific to their program like 12 minute ab and 30 min circuit. The app has no entry for those programs so you have to log each activity... total failure
A small suggestion 5/5
To be honest, the only reason I use this app it to check in on the gym, could a person like me get a Wallet card for planet fitness for easy access? I don't see why not. All the big companies have them.
Could be better 3/5
First, I like the snap to track for my workouts. Works for me every time. And the barcode to check in to the gym is nice and has worked for me. No more keychain tag bugging me on my keys.
They should make it so I can add the barcode tag to my apple wallet though so I can pull it up faster and easier. And I was also surprised when they didn't have any way to track your weight lifting, that seems like something easy they really need to add.
ID card 3/5
It's a good app, but you should add the option of adding your membership card to apple wallet! Maybe next update?
On its way... 3/5
By AA yaaaay
I like the capture option for workouts, it keeps the electronic machine tracking simple. The biggest shortcoming is no way to record machines. For example, Calf Extension 5 reps of 12 at 55lbs. I want to track all my progress.
Needs Wallet support! 2/5
Planet Fitness needs to add support for Wallet. Checking in at the gym would be so much easier if I could just double click and swipe up on my membership card so it can be scanned and off I go. If they add this feature then I will change my review.
Doesn't Work Well 1/5
Doesn't work well and doesn't link with website account without continually changing password.
Crappy App 1/5
First, what is the sense of the barcode of it can't appear in the wallet?? Too many clicks to show my barcode. That ain't work
Second, why two totally different logins to get checkin information?
Third, customer support says they have nothing to do with it, but I believe what they mean is that corporate contracted with someone to do the app and haven't paid for proper support. You get the same comment about the website though it's obvious the website & the app are done by different people.
I could go on, but you get the point.
Don't let others, but you get the point!! Mostly a waste of time. They also don't seem to care or want to update/fix it. The resolution says 1980s.
The app is crap 💩 1/5
It doesn't help you track your workouts. It doesn't help you see how much you have progressed which is a HUGE motivator in wanting to continue. Really I find the app to be a waist of space on my phone so why have it. It requires you to link it to other apps which will take up even MORE memory on my phone! I would rather have 1 app for working out not 15. Its worthless. I had to ask an employee behind the counter for a sheet to track my progress and map out a workout plan. I'm going old school paper and pencil ✏️
CAN WE PLEASE UPGRADE TO THE 21st CENTRY PLEASE! So much for Planet Fitness and their carbon footprint! I'm still using tree to document my workout 🤦♂️ it's ridiculous! It's more costly to use paper! Not to mention bad for the PLANET Earth 🌏
good app but lately. . . 4/5
. . . when I take a pic of the panel after a workout on a cardio machine and upload it I get a pop up that says it was successfully uploaded. It doesn't show up in my workouts and i get an email that reads Unfortunately, your Snap a Workout (xCapture) was unreadable and we were unable to process it.
this just started happening recently after i updated the app. It used to work every time. My photos are clear with no glare from the lights and in focus.
Needs update 1/5
This app really needs to be updated. It rans in low res mode on iPhone 6/6s/7 Plus, I does not integrates with Apple Wallet (a highly desired feature), and the app is pretty hard to understand and navigate, especially in "my profile" section (it's just a web view inside the app, really weird). And first run, uh... At first you have to create account for the app, than you have to create account for "my profile". Why? It can be done in a single step. Guys, please update it. It's time. I love the gym, but I don't like the app.
Good info 4/5
By Pat Pod
I just joined Planet Fitness and have enjoyed seeing the videos.
Works but lacks much needed Wallet support 2/5
Wished they added Apple Wallet support for PF Black Card and that when you arrive to a PF location it automatically show up in the lock screen. Having to always unlock iPhone, open app, wait loading, find the card every single time you go there just to scan it is a pain. Unnecessary hassle.
PF, add Wallet support for Black Card with Suggest on Lock Screen option!!
Works when I can log in 1/5
It somehow keeps changing my password, so every time I want to log in on the app, I have to reset the password because the one I set no longer works. The reset one sent to me often doesn't work either.
Warning! This is a 3rd Party App! 1/5
After numerous issues with this app and not being able to sign on, today I called the corporate office of Planet Fitness. They were about as worthless as their application. First the app is not a part of PF. It is the product of a third party vendor. I was told PF has nothing to do with the app. Please email their vendor. I said I did email your vendor but 5 days later no response! I asked the gentleman why PF would allow a third party to get them trashed so badly? I asked him to go out on the App Store and see your less than 1.5 review rating. He was unable to answer that question. STAY AWAY FROM THIS APP!! Save your self aggravation!!
Couldn't even create an account 1/5
By Real life - Horrible Plot
Double checked my barcode, tried to spick FB in three times. System wouldn't let me. Not worth wasting my time.
I was trying to sign up for an account on this app and it said my name had abbreviations in the fill out name fields. It doesn't matter if I restart the form or app, it won't allow me to make an account just because of that.
Put barcode in wallet 2/5
Need function to put barcode into wallet pass.
Planet Fitness 5/5
I've just recently downloaded this app on both my iPhone and iPad. I like the way it looks and so far find it fairly easy to use. I like that I can have the app on both devices. I also like the way it lets you log in when you go to the facility to work out. I would highly recommend this app!!
Fails basic functionality test 1/5
If all this app did was let me login and use a digital barcode to check in instead of having to keep up with my physical tag and displayed all of my checkins, I'd give it 5 stars.
However, it fails at this. The app does not use the same login as the website. It requires another new account creation. This is not obvious in the app and requires contacting app support twice to find out.
Then, it doesn't recognize my barcode. Support sent me a different barcode than my physical tag to use in the app. I have no idea where the new barcode number came from, as it is in a completely different format (more digits and base 16 instead of base 10) than the number on my physical tag.
Then when I look at my checkins, it doesn't show up, even the day after checking in to my home location.
And once I logged out of the app, it wouldn't let me log back in.
It seems these issues have been around a while, based on the other reviews. Has the app been abandoned?
Planet Fitness as a gym is 3/5 stars. The app is 0/5. It literally has no value until the basics are working.