Needs Wallet support! 2/5
Planet Fitness needs to add support for Wallet. Checking in at the gym would be so much easier if I could just double click and swipe up on my membership card so it can be scanned and off I go. If they add this feature then I will change my review.
Doesn't Work Well 1/5
Doesn't work well and doesn't link with website account without continually changing password.
Crappy App 1/5
First, what is the sense of the barcode of it can't appear in the wallet?? Too many clicks to show my barcode. That ain't work
Second, why two totally different logins to get checkin information?
Third, customer support says they have nothing to do with it, but I believe what they mean is that corporate contracted with someone to do the app and haven't paid for proper support. You get the same comment about the website though it's obvious the website & the app are done by different people.
I could go on, but you get the point.
Don't let others, but you get the point!! Mostly a waste of time. They also don't seem to care or want to update/fix it. The resolution says 1980s.
The app is crap 💩 1/5
It doesn't help you track your workouts. It doesn't help you see how much you have progressed which is a HUGE motivator in wanting to continue. Really I find the app to be a waist of space on my phone so why have it. It requires you to link it to other apps which will take up even MORE memory on my phone! I would rather have 1 app for working out not 15. Its worthless. I had to ask an employee behind the counter for a sheet to track my progress and map out a workout plan. I'm going old school paper and pencil ✏️
CAN WE PLEASE UPGRADE TO THE 21st CENTRY PLEASE! So much for Planet Fitness and their carbon footprint! I'm still using tree to document my workout 🤦♂️ it's ridiculous! It's more costly to use paper! Not to mention bad for the PLANET Earth 🌏
good app but lately. . . 4/5
. . . when I take a pic of the panel after a workout on a cardio machine and upload it I get a pop up that says it was successfully uploaded. It doesn't show up in my workouts and i get an email that reads Unfortunately, your Snap a Workout (xCapture) was unreadable and we were unable to process it.
this just started happening recently after i updated the app. It used to work every time. My photos are clear with no glare from the lights and in focus.
Needs update 1/5
This app really needs to be updated. It rans in low res mode on iPhone 6/6s/7 Plus, I does not integrates with Apple Wallet (a highly desired feature), and the app is pretty hard to understand and navigate, especially in "my profile" section (it's just a web view inside the app, really weird). And first run, uh... At first you have to create account for the app, than you have to create account for "my profile". Why? It can be done in a single step. Guys, please update it. It's time. I love the gym, but I don't like the app.
Good info 4/5
By Pat Pod
I just joined Planet Fitness and have enjoyed seeing the videos.
Works but lacks much needed Wallet support 2/5
Wished they added Apple Wallet support for PF Black Card and that when you arrive to a PF location it automatically show up in the lock screen. Having to always unlock iPhone, open app, wait loading, find the card every single time you go there just to scan it is a pain. Unnecessary hassle.
PF, add Wallet support for Black Card with Suggest on Lock Screen option!!
Works when I can log in 1/5
It somehow keeps changing my password, so every time I want to log in on the app, I have to reset the password because the one I set no longer works. The reset one sent to me often doesn't work either.
Warning! This is a 3rd Party App! 1/5
After numerous issues with this app and not being able to sign on, today I called the corporate office of Planet Fitness. They were about as worthless as their application. First the app is not a part of PF. It is the product of a third party vendor. I was told PF has nothing to do with the app. Please email their vendor. I said I did email your vendor but 5 days later no response! I asked the gentleman why PF would allow a third party to get them trashed so badly? I asked him to go out on the App Store and see your less than 1.5 review rating. He was unable to answer that question. STAY AWAY FROM THIS APP!! Save your self aggravation!!
Couldn't even create an account 1/5
By Real life - Horrible Plot
Double checked my barcode, tried to spick FB in three times. System wouldn't let me. Not worth wasting my time.
I was trying to sign up for an account on this app and it said my name had abbreviations in the fill out name fields. It doesn't matter if I restart the form or app, it won't allow me to make an account just because of that.
Put barcode in wallet 2/5
Need function to put barcode into wallet pass.
Planet Fitness 5/5
I've just recently downloaded this app on both my iPhone and iPad. I like the way it looks and so far find it fairly easy to use. I like that I can have the app on both devices. I also like the way it lets you log in when you go to the facility to work out. I would highly recommend this app!!
Fails basic functionality test 1/5
If all this app did was let me login and use a digital barcode to check in instead of having to keep up with my physical tag and displayed all of my checkins, I'd give it 5 stars.
However, it fails at this. The app does not use the same login as the website. It requires another new account creation. This is not obvious in the app and requires contacting app support twice to find out.
Then, it doesn't recognize my barcode. Support sent me a different barcode than my physical tag to use in the app. I have no idea where the new barcode number came from, as it is in a completely different format (more digits and base 16 instead of base 10) than the number on my physical tag.
Then when I look at my checkins, it doesn't show up, even the day after checking in to my home location.
And once I logged out of the app, it wouldn't let me log back in.
It seems these issues have been around a while, based on the other reviews. Has the app been abandoned?
Planet Fitness as a gym is 3/5 stars. The app is 0/5. It literally has no value until the basics are working.
Not bad... Could use some work. 4/5
By Evil Little Monkey
I found the app to be helpful with the how-to videos and how handy the barcode is. I like that you can link it with quite a few fitness apps; except for the ones I use that are on my iPhone and Apple Watch. Other than that, I haven't found a lot of use for it.
Great support! 4/5
Good customer support and response to questions about updates! Can't wait for Apple Health/Apple Watch integration.
Literally Does Nothing 1/5
By Kel Kem
The app doesn't load. It'll take you through the tutorial and doesn't load. Tells you it's having an error loading. No updates since December? Yikes.
Can't Even Register 1/5
I absolutely love Planet Fitness, what this app is so bad that I can't even register. I've tried a number of password combinations, following the guidelines, and can't even get into the app, so I have deleted it.
You're amazing, Planet Fitness, so make your app just as amazing!
Can't even register! 1/5
Could not even register to sign on. Kept telling me I wasn't a registered member.
Already deleted the program.
Terrible Waste of Time 1/5
This app is horrendous. Multiple logins, doesn't "remember" your information despite providing the option to do so. I have spent more time resetting passwords and logging in then actually using the app. All I want is to use it to register for classes (I have a fitness tracker and other apps to track workouts) and I can't even do that. Needs a lot of improvement.
Half-way decent 3/5
When the capture works, it does what I need it to do. But when it doesn't, it's just takes up space on my phone. Suggestions:
1) Allow capture from camera. I've learned to photo my workout summary before trying to submit in case it doesn't work but have no way to upload from the camera when the xCapture fails.
2) Add more options for manual entry. Given how often the xCapture fails, I'd like to still be able to record my treadmill workout as "treadmill" rather than walking/running.
3) Add in an option of 30 Minute Express. For this one, I'm more interested in capturing that I completed it, rather than being worried about how many calories I burned, given that every body will burn at a different rate.
Well I haven't had any troubles with adding a snapshot of my workout until the last update... it keeps telling me "an entry already made" so I have to take my own
Snap A Workout for Bike 2/5
By Henry Boneset
Worked a couple of weeks but now always says" workout already entered for this time and date ". Everything must be entered manually.
I don't like giving bad ratings because I support everything that Im apart of but I don't like it when I take a snap shot or my equipment after I work out & it says it's a entry already made for that day An time when I just done my first work out of the day the time I snap it. Please overall update this app asap. It's a great app & proud to have it on my iPhone but it needs a huge update & more machine selections to do manual entries.
It's flawed 1/5
By Moto 999
You can't access the app half the time inside gym. It's annoying to try to login and it will not let you. Becoming a big waste of time. Good concept bad execution.
Needs Updates 1/5
Allow us to add our card to Apple Wallet and have it show up automatically when we are near a gym. It's beneficial when stores use this feature for their reward cards.
I can't even create and account 1/5
While creating my account it says not to use any special characters in my name... I didn't... my name is Kelly. Just using the regular ole English alphabet. So I deleted the app and tried again. It said the same thing with my last name. Seriously?
Really? This is your ap? 1/5
Wow. You have data on how each of your machines is used. Why not let us access it? For each machine why not let us create a routine, complete with settings, weight and reps? That would be simple and helpful. Outstanding would be reminders that it might be time to increase weight or reps.
I'm not sure how I'll use whatever this ap does offer.
Can't even create an account 1/5
I could not even create an account because it states that my first and last name should not contain special characters. As far as I know… My name contains letters from the alphabet 😡👎🏻
Wasted time attempting to join 1/5
By Randall to
You bone heads in charge of making this app have one important job, don't lose business but today you did. Your app times out way too soon as you are forced to look for items like routing numbers. Then there is a confusing done button that you select when you don't see a next button and if you select this you just wasted the app past 15 minutes. Shame on me because I did it twice. Get off your lazy buts and fix the app for this customer planet fitness.
Getting better but... 2/5
At least you get a barcode to check in but PLEASE enable integration with Apple Wallet. It would be so convenient to have the PF black card automatically pop up in your lock screen when you're close to a PF, through Apple Wallet. Please please please
This app is a joke 1/5
By Ms. Botwin
Are you kidding me ?! I don't need an app to tell me I can take a picture of the machines so I can keep track of my work out and, all thats going to do is take up storage space on my phone. I don't need the app to find locations either. That's what I have A smart phone for.. This app is completely useless. Horrible horrible horrible
Can't connect with my fitness pal 1/5
The Facebook login for my fitness pal connection doesn't work. :(
Needs Apple Wallet 2/5
By F~N Dave
Would be nice to have Apple Watch and Wallet support. The app is pretty useless.
Bad. Very bad 1/5
I can't even log into it as first time. Keeps saying error, information not found. (Yes I did check, double, and triple check the barcode)
Sells your email to junk mailers!! 1/5
I have to change my email address that I've used for 15 years because ever since I downloaded this app I've been flooded with junk emails. I'm so angry!
Arc Trainer 2/5
Please add the arc trainer on the app for tracking workouts!!
Too many flaws 1/5
By Capt. Hammer
The only benefit is my card number barcode. Outside that it is a worthless app. Got locked out and I can reset password online, but app wont accept new the one.
Workouts only sync with other apps one direction. Loved I could take pic of display at end of cardio machine workout and it would save, but you cant export to other apps (myfitnesspal). Only will import from it. Still relies on the website running behind the scene for features.
For such a large company, very disappointed.
Circular logins 1/5
1. New to the new app? Register.
2. Oops, that email is associated to an existing account.
3. Log in. Oops, that account or password is wrong.
4. Reset password?
5. Can't do that.
6. Repeat until frustrated.
Seriously, you can't SCAN the barcode?
App is so sloooow 1/5
I like what this app has to offer, but lately, every time I open it, it takes forever for anything to load, and then it times out and I have to start over. Twice now when using the wifi at the club, the app has said "no internet connection", when my phone clearly shows that it's connected to wifi. I've had to switch wifi off to get the app to even open to record a workout.
No Apple Health, not optimized for 7+, AND multiple logins for useless data... 1/5
Love PF, and my wife and I are brand new members... HOWEVER- this app should be tooled to help the user track weight loss/fitness goals through apple health or at least give you feed back that can be utilized elsewhere... instead it is just an isolated island. Also, there are SEVERAL machines that don't even scan!!! Have to repeatedly login, and all for almost nothing! Come on, Guys!!!!!
By Elijah Olmos
Overall: Gets the job done (needs improvements)
I want to be able to track when I visited a Planet Fitness facility. The app is fine for when I forget my barcode, though.
App struggles to do the most basic of things 1/5
I'm really disappointed in this app. Difficulties logging in and using the functions. Not worth the frustration.
Stick with MFP or some other activity logger.
Good But Needs Work 4/5
By Audrey N H
I use the app 4x a week to record the cardio portion of my workout. It's great if I'm using it for something that is built into the app...but there are some cardio machines that are not listed in the Snapshot not the Manual Recording sections (ARC Trainer is one example)...or it may be listed in the Snapshot list but not in the Manual Recording section. I am off the opinion that ALL of the cardio machines should be in both lists. Furthermore, results should be measured in the app as they are on the machine. If the machine measures miles, the app should (and does). But if the machine measures steps/floors , the app should also measure steps/floors.
Please work on these things!!! This stuff is common sense/logical. C'mon guys!!!
Needs better functionality 1/5
1. It is not allowing me to enroll into a class from the "PE to PF" tab. It keeps displaying an error.
2. It would be nice if the app was more interactive, there's nothing on the app that makes me excited to come to PF. Maybe add some personalized PF tips, if possible a counter to let others know how many people are currently at their home gym, a water counter, something that coordinates with your customized plan for your trainer, just SOMETHING! The app is very boring.
Doesn't work 1/5
By Jerrod S
Hasn't worked for 3 days now pretty crappy app that never gets fixed
Horrible app 1/5
Does not work
Snapshot not working 2/5
I've sent in multiple reports about the workout snapshot not working, no response. The screen just stays black, and I can't even tap to take the pic. I use to use it ever day
Add pass to wallet 2/5
Please add the function of adding pass to Apple Wallet.