It isn’t working 1/5
It won’t let me choose some of the options.
Best Santa App available 5/5
Love the visuals and story lines of the videos
So worth the money!!!! 5/5
The first year I did the free version and this year since my son was older I decided to do the paid for version and it is worth every penny!!! So many more videos and special pictures you can put in them and the reaction recorder is worth a million to me, I actually cried when I saw my sons reaction the first time. He loved it!!!!!
Love it! 5/5
Only question I have is when will the 2 games, shaking tree and elf voices, be ready? My grandson keeps asking and wants to play but they keep saying coming soon. Other than that we love it. He is mesmerized with Santa talking to him!
Changing previous review 5/5
UPDATE: A recent update has fixed a TON of issues! Audio has been corrected and they also changed the photo format so that most recent photos are showing up first. Creating videos was quick and easy, great quality and the kids LOVED them (as usual)
I also just wanted to say a quick thank you for adding my daughter’s name (Eisley) into the list of names Santa can say. He couldn’t last year so I was thrilled it was available this year even though it’s not common.
Once again, VERY happy with this service. Thank you for listening to your customers.
Previous review below:
I’ve been using this service for years with all my kids and getting high quality videos. THIS year, I don’t know who they have managing this application but it is complete and utter garbage. I paid for the premium videos and was only met with constant crashing (which erases all your progress), photos not uploading and a mind numbingly idiotic set up which pulls up pictures listed from oldest to most recent... so I get to scroll through thousands of photos just to get to the ones I need... only for them to not upload and inevitably causing the app to crash.
When I finally was able to get a video created, the sound is so low, I can’t hear it.
Awesome. Thanks for the time wasted and useless video, pnp. Hopefully my 10 dollars can assist you in hiring better programmers in 2018.
Won’t open. I paid for this and it doesn’t work. Updated iOS software and still won’t open at all. Tried to contact developer no luck. 😩. Uv used this in previous years worked great then.
This was a great purchase. We paid the $13.99 for the premium package and it is so magical seeing my daughters face light up when Santa says her name! What a great idea! The only thing I would suggest as an improvement is to change up the videos a little so they are not so similar for example on the wrapping machine video it’s exciting when Santa says, oh we can see all the way to your house in Washington! With a picture of our house, but in the secret door video he says, you live in Washington don’t you? When I was kind of expecting him to say something about the secret door at our house in Washington which would have been SO AMAZING, but I think this app can only get better as the personalized videos get more personal! The possibilities are endless! I wish we had stuff like this when I was little! We absolutely love it. THANK YOU!! What a great app ❤️❤️
Black screen crash 2/5
Every year the PnP app is a highlight and a tradition but this incarnation (2017) keeps crashing.
Can’t add a picture without the screen going black and never returning to create/edit screen.
If you can’t create a video, what’s the point?
Hope the elves at PNP fix it.
Good app 1/5
By Ray Buis
I have had this app for past 3 yrs and it won’t open keeps booting me off and I’m trying to redownload it but nothing. My kids keep asking when Santa is going to call. They are starting to think that he won’t call!!! I have tried everything and still nothing and won’t respond to my emails.
Esta increíble! Puedes personalizar el nombre de tu hijo, poner fotos incluso hasta de los juguetes que quiere, lo único es que para grabar las reacciones de los niños al ver su video se tarda mucho pero vale la pena la espera, la recomiendo al 100%
Best thing yet 5/5
By Egf guy
PNP is the perfect thing for younger kids. It goes well with elf on the shelf, every morning my kids wake up (way too early) to see where their elf is and the. They check to see if elf brought them a video from Santa (PNP video) they look forward to this year after year nothing that I have found tops this
Every Other Year a 5.... 3/5
But come on...you get nothing with the free version anymore. No nice and naughty list, no picture of desired toy...and the exact same video for each kid minus their name and photo.
Disappointed that the previous basics are no longer included.
No funciona! 1/5
El ilimitado no funciona no carga ninguna foto desde IPhone 7 Plus
Too Cute! 5/5
I paid for full access and it’s money well spent! You can also download the video and send it in a message or email. You can also post to Facebook.
I wish, wish, wish they would make one for birthdays. PNP, how about one for birthdays!
Pnp 2017 5/5
Works like a charm like always !
This year is different 3/5
Paid $8.99 last year for full benefits on the app and it was well worth it. This year I had planned to purchase another full package deal but it’s more of a headache. The app has been down for too many people on it, maintenance, or simply shutting off when I opened it. I’m on my fourth attempt to create a video. If it doesn’t work this time then I will just find another app.
Awesome fun 5/5
By Lucas day
Got the package and love it!!!! It makes my little one excited and seeing him believing in Santa makes me remember how I felt. Got to try this one.
Love this app 5/5
I have been making these videos for my nieces for years and the app makes it even easier! They look forward to their video every year. Really enjoy the new bedtime story feature. Well worth the money!
Not working 2/5
I have used this app for the last few years and it has worked great but for some reason, this year it is not working properly.
Except for original 1:28. The videos are wayyyyy too long for small children. I used to love the short video that told the children what they needed to work on. Santa pulled the child’s book down and just said a few things. It was very popular with my nieces and nephews but they get bored with all the special effects and talking. Personally I don’t care for the strange elves and “gadgets” either. I’m an early childhood educator and little ones have shirt attention spans - this is too complicated.
Keeps freezing 2/5
I purchased the pass every year but for some reason, this year is terrible. My iOS and PNP app is update yet it will freeze or not allow me to download or even finish creating the videos. Quite disappointing.
Muy buena aplicación 4/5
Hasta el momento a cubierto mis expectativas. A mis hijos les encanta escuchar a santa oír su nombre :)
Photos still will not upload 2/5
I have used this app for the past two years without a problem. This year however photos will not upload. The latest update was supposed to fix the problem, but it is still not working. If this problem is not addressed soon it will pretty much be a useless purchase this year. Disappointing from an app my kids really love. I hope it gets fixed so I can change this review.
Santa's personalized video is wonderful! It's free but you can buy the unlimited version, also. Well worth your time and money if you have children!
It utilizes the child's name, age and gives an entire list of things the child may be working toward for behavior modification !
You can send to as many children as you want! It’s a lovely and rewarding feature! I purchase it every year!!! 😊
Best Ever 5/5
We have been using PNP the last three years. My grandson loves it!
Loved the app but.... 3/5
I have loved this app but this year it keeps kicking me out!
Worth the money 5/5
Absolutely worth every penny for premium service. Have had app for several years and the little one loves hearing from Santa and the elves.
Love this 5/5
By momma of 3 girls and 1 boy
My daughters are 10 5 and 18mths and they enjoy all the calls and videos.
I used to get all the videos for free and it would show the kids on the nice list. Now I have to pay $5 for this. No thank you. Especially when we used to be able to do this for free. And I’m not creating a free video which tells them to come back later to find out if they’re on the nice list. Very disappointed.
Great App but starting to lack. 3/5
Kids love getting the messages! Definitely worth the little extra to see their smiles. I’ve lived using this App the past few years but this year I feel it’s starting to become to much story based and not enough videos. In the past I felt like I could keep the spirit alive but this year I find the video selection limited, to little choice now. You need to bring back more video interaction.
The app is also very glitchy this year. I’ve had troubles opening it & it has crashed while creating videos. Thankfully upon reopening the app the video was still creating.
I do love the App but just disappointed in the video selection this year.
Santa video 4/5
My boys love watching the personalized videos for them! Their eyes light up every time.
Missed Opportunity 1/5
The visuals are beautiful, as in prior years. Developers do an effective job of engaging the child with personalization of name, DOB and the child's typical day.
However, the narrative should have been written by a child development specialist....who could have helped the video to focus more on the wonder of the North-Pole-home of Santa, talk about the unique value of each child and that Christmas is a special time for us to share time and treasures with those we love. Narrative could encourage children to be persistent when solving problems with materials. Narrative could encourage children to solve problems with other children collaboratively, sharing feelings and together coming up with ideas for resolution. An early childhood specialist would omit the non-descriptive, subjective language of 'naughty' and 'nice' and remove the connection of behavior to gifts, because this leads children to believe that bribery is an acceptable adult-child interaction strategy.
I am very disappointed in the videos and will be deleting the app from my device.
Luv the ap and have used it for years 4/5
But how do i stop it from
Shutting down in the middle of creating a video?
My kids look forward to this every year!
No sound 1/5
I’ve updated the app downloaded it twice loved on and out and still no sound at all. It causes my phone to freeze and I have to restart my phone to get out of the soundless video. Very disappointed. Used it last year had no problems, planned to use it this year, but I will be going with a different app. 👎
Love love love! 5/5
I love this app and the online version. A few years ago, my daughter (then 5) told me that she knew the Santa at the mall were not real. I asked her how she knew. She told me it was because the real Santa had a "deep and wonderful voice". She was referring to her personalized Santa videos from the PNP. One thing I didn't like last year was the fact that they used the same scene to find out if the kid had been good or nice as they did he year before. I checked the videos this year (2016) and they added a new scene, thankfully. My daughter is getting older and more perceptive. One thing that I loved is that one year I sent an email to PNP requesting that they have Santa pronounce her real name (it is not common, so we had to settle for him calling her Little Monkey). The very next year, there was her name with perfect pronunciation. I love that they go out of their way to make it so magical for kids and parents alike. This is a highlight of the Christmas season at my house.
Update a year later: I still am in love with this whole concept and the level of thought and detail they put into everything. My daughter will turn nine in a few weeks. She still loves it too. She was so excited to hear Santa mention what she wanted that she broke out into spontaneous end zone style dance! I have two suggestions. These might not benefit us, because I feel like she will figure it out soon, but here they are...
1) In the app (while in kid mode), I think the button that takes you back to parent mode should instead be a link, maybe inside a menu. That will make it harder for the kids who can already read to put two and two together.
2) I wish you could have the reaction recorder work in kid mode. I feel like having to fiddle around with the phone/tablet in parent mode to start the reaction recorder is a little suspicious. You don't want the kid to see what you are doing because there are links and buttons in the parent mode that kind of give it away.
Other than that, as always, it was wonderful making the video and seeing her reaction. It is worth every penny and more. Christmas is one of the few times I still get to see her as my wide-eyed little baby instead of the too-smart-for-her-own-good young lady she is too quickly becoming. 💜🎄
Thank you PNP for helping to make the season so magical.
Super easy and fun!! Both children and adults enjoy the videos.
This year is terrible 1/5
By Gluesticks and stones
I’ve used this app for years. This year, I purchased the magic pass as I do every year. When I open the app, it never loads, the screen goes white and my phone goes back to the home screen. Despite three or four emails to the company, I have received no response. I am completely up to date on both my iOS and the app updates.
Still not working on IPhone 7 1/5
Seriously? Two weeks and you haven’t fixed this? I want a refund. I contacted you and that was a painful experience. Your only response was Your elves were working it? You all need to be on Santa’s naughty list. The app is a fail. It doesn’t work at all. Can’t upload one photo. 10.00 loss.
Best Santa Videos 5/5
I have been making Santa videos with PNP for both my kids for years. They absolutely love watching them over and over and over! They are so realistic. Even with the free videos there a lots of choices to chose from! Love this app!
Kids ❤️ this! 5/5
This app is very well done and authentic looking Santa! Good job! This is the best Christmas app I have used!
Great app! 5/5
The grandkids look forward to seeing their videos every year and are especially excited to get their certificates stating they are on the nice list! The app just keeps getting better each year!
Buggy - Should work better for $13+ 2/5
Bought premium access for steep price. Haven’t been able to use it because the video creations crash often before completing. Photo uploads also don’t work well. Drains battery as errors occur, and starting to have doubts about the safety of my child’s information and pictures, if the app is this buggy. Great concept, but needs serious technical renovation.
Love it! Amazing App 5/5
We love it!!
By Jo Mama13
Missing common names, and overpriced are why I rate this at two stars. No way of know what names are available until you pay.
Never loaded 1/5
I couldn’t remember why I didn’t make videos last year... oh yeah... because they don’t work. Not sure if the paid version had any issues but I’m not going to change it since I couldn’t get the free video to work. Tried from phone, laptop, and app. Maybe next year...
No calls w/premium purchase 4/5
By Bring real music back
I used this app last year and it’s priceless but last year with the premium purchase, you also received a call. This year, the call is an extra cost. That’s unfortunate:/
Several Features still say “coming soon” 2/5
Unless you have several children don’t bother purchasing magic pass. It’s not worth it. Several of the features are still not available and it’s almost mid December
Not worth premium price 2/5
By Punchy roo
Videos take forever so if you want to use app for quick surprises in the moment expect to wait several minutes. Most pictures won’t work on uploads. It took 10 minutes of scrolling to upload one that would work but no guidelines on size and formatting are provided. The size of 90% of your iPhone pics, those won’t work. Most of the videos I unlocked by shelling out 13 clams require a bunch of very specific photos (of your house, etc.) and because of the formatting error I explained it just isn’t worth it. Wish I could get my money back.
Free video is just a commercial 1/5
I am not showing my child the free video that is a just a commercial to buy more things. Completely tacky. I would have purchased more videos and calls, but not after seeing what this company is all about. Nice Christmas spirit people.