I love Portillo’s and when I saw they will be delivering I got so excited now this is the only store where I get food when I didn’t have time to cook, I love it!!!
Today beef with cheddar sandwich 4/5
Outside quite cold and person who brought order out to car did not do anything to keep food warm. (Like close the bag)
Liked sandwich but had to look to find cheese. I added barbecue sauce at home. Small fry was abundant. Drink was excellent and cake will have to wait till later but I know it’s great! I love all the diverse options so my only complaint is online orders should have first priority in Drive Thur.
Great food, but they will screw up your order 5/5
Foods amazing. Check your order though cause they get it wrong more often than not. Staff seems overwhelmed by the volume of service
1st time doing delivery and my last 2/5
Picking order items was pretty simple. After going through that process and inputting everything, you have to pay with a credit card. When I’m in bed sick, I don’t want to move hence why I ordered delivery. Not having an option to pay cash is ridiculous. After that hassle, I hit enter to complete the order and the confirmation popped up with the recap of order. It showed “in store” pick up. I was ordering it to be delivered. I could not go back and modify the order and correct it. So I called the restaurant and told them. The girl said they had to cancel the order and I had to redo it on the app. I’ve now invested over 10 minutes into the order process and now have to start over? The employee should have taken my order over the phone and accommodated me for the inconvenience. Maybe threw in a piece of cake for the hassle. But I was just told to start over which is fine. I don’t expect corporate level customer service at a fast food joint.
So then I go and enter my order again. This time I see the order type option and make sure to order delivery. I click enter to process the order and a pop up window says “we don’t deliver to your area, or we do not have a driver available”. Well which one is it? And why does the restaurant have a sign outside that says we deliver? And why did the girl not tell me this on the phone? Just for the heck of it, I went back and re entered the delivery address. Surprisingly it worked! And then showed me the estimated time of arrival would be 45 minutes. I live 2 miles from portillos and had a small lunch order. 45 minutes? Really?
The process to get a $13 lunch that cost me $22 left me feeling like next time I’m getting Jimmy Johns.
So Close.... 3/5
There's no way to order shakes through the app, for some strange reason...
Other drinks and SMOOTHIES are available but not the shakes... I called the store and they confirmed this... very sad!
The shakes are so good :(
Needs more work 4/5
It was easy and everything but when you go to customize anything you only can get three choices and some people don’t want everything on a certain item. And if you want a hot dog with no relish you literally have to add everything but relish why not just a no relish button or no this? For the chop salad they should have a add more of certain things, I like more pasta and I couldn’t do that. So it needs a little bit of work. Otherwise better than waiting In a two hour line!
No utensils, no butter for the bread. No napkins. No Parmesan cheese with the pasta. Cutting corners is going to lose you customers. How cheap can you be?!?!
Still a trend setter!
Skip the line? Pick up order takes longer 1/5
Been waiting in line for 12 minutes for pick up order, order completed (per the app) but not ready in store
Love the food, not the app 1/5
I've been using the app with the Gurnee IL location and it's been awesome. I love ordering before I get there then get to pick up my order and be on my way way sooner than it'd take if I had to wait. My problem is with the app. It used to never save the payment method but thankfully that finally works.
Now in exchange I get a new problem. Why fix one problem and create a new one? Now I can no longer order chopped salads as a drive thru order?? Why? I've always done it in the past via the app and I can still do it if I go through the drive-thru and give them my order in person. Now when I switch my delivery method to drive-thru I get an error that chopped salads cannot be ordered in the drive-thru. So why does this app now prevent me from doing something I've done many times in the past and something I can still do when there in person?
Now the app is almost useless for me. At least with the payment method bug I could still order but now that I can't order everything I need there's no sense in placing the order online at all. 👎
By Karebear 🐼
Food was ordered at 6:12 and the order arrived at 6:55! Everything tasted great!
If you have any special type of order… Don't bother using the app. You have to call in and make special orders and then you are not allowed to pay over the phone.
They offer drive up, delivery or walk inside… But that's only for certain products. If you order a salad you must go inside.
This app needs some flexibility.
Good but... 3/5
Why do I have to enter my credit card each time I order? Can’t you make it so my info is stored?
The App is as Good as the Food!! 5/5
Their App is fantastic!!! I usually order online food to be delivered to one of my kids 2-3x a week and I think this app is probably my favourite! Every single item is clearly marked with what it comes with and the customizations available...checkout was seamless and everything just works...I will actually probably end up ordering from them on a regular basis just because of the ease in ordering! Let’s not forget the variety of items available too! Portillo’s is rapidly moving up the ladder to our families first choice!! Thank you for the variety, quality of ingredients, the knowledge that we always get exactly what we order the way we love to eat it, reliable delivery regardless of the weather, and great final product! This Mom gives Portillo’s two thumbs up 👍🏻👍🏻!!!
The app was great to use, but the service i received due to using it was bad! 1/5
The app said the product will be ready at 8:12 pm I arrived at 8:32pm and still had to wait for my order. It seemed that nobody knew about the order. I ordered 2 different sandwiches, but only received one. the fries were cold, while the cheese sauce was very hot. Also they forgot to give me a straw for my milkshake.
Pick up 3/5
By old cyrstal laker
Every time we pick up our order something is wrong. We check the order at the desk but when we get home we either get a burger instead of a chicken sandwich. Missing cheese cups, and I even was missing my ribs one time. I never received them☹️. Now you ask why do I keep coming back, the food is AAA #1
No discount unless your order is $15 before taxes 1/5
By Hoo ray
Great app. Works great except the scan credit card part. When I tried scanning my card, all boarders were green but nothing happened. I entered my info manually and all was good. Easy to use. The food is AWESOME!!
Delivery issues 2/5
The app automatically goes to store pick up even if you only use it for delivery. Then it won’t let u cancel and change the order to delivery.
Who has my Order & Credit Card info? 1/5
The “iPhone Portillo’s APP” is poor...
Jan 1st, 2018, I downloaded this app - placed online order for the Summit (Chgo-IL) location - for delivery to my disabled parents - created an acct - provided CreditCard info - included tip - and confirmed order.
NO recent orders... displayed when I reopened this app - called the Summit Portillos & mgr had NO online orders from me. Within a few more minutes... I started to receive text msg’s from “DoorDash” - informing me of my Portillo-order status. I quickly researched “DoorDash” and they have very poor reviews.
“DoorDash”... had my Portillo’s order - sent several updates - delivered on time - to the door - order was complete - and still warm. I was relieved and gave DoorDash a “Great” review. Whew... I was lucky to have had good experience with them. AND... as always, it was reported that the “Portillo’s” food was GREAT.
App DISCLOSURE?... Perhaps there’s some very fine line - informing customers that this “iPhone Portillo’s APP” doesn’t save your order info - CreditCard info - or your (starred) Favorite Locations - AND orders are routed/delivered through Third-Parties.
Personal Info...I still need to find out who saved my CreditCard info!
Awesome app, Awesomer restaurant 5/5
That's right! I said awesomer. This is one of the best beef sandwiches in town. Pretty much everything here is great. Try the cake too! I have been eating Portillo since I was a kid in Chicago. And I am now 34 years old and I still go there every time I go to Chicago. They just put one in Indianapolis and it is a madhouse, but still completely worth the wait.
No point 1/5
Might as well just order In the restaurant. You’re gonna wait just as long
Lawrence Location is AWESOME 👍🏾👍🏾👍🏾👍🏾
Bad delivery info 1/5
Why don’t the app show any delivery options for food delivery . And when i first did my first order you guys didn’t give me my $5 off coupon
first time delivery order 5/5
the door dash deliverer was so nice and kind 5stars for him! the food cane earlier than the delivery time of 35mins (5 stars for that!) everything was still warm! nothing was missing i’m very happy with this purchase thank you so much.
Order ahead, set a time out- still wait 2/5
By E. Bunny
Ordered from the app and set pickup time for a full hour from the time I ordered and I still waited half an hour. Also, if something is out, the app won’t tell you. You just have to sort of figure it out.
Also, folks were stacking three deep to wait for pickup.
It’s really not any faster than just waiting in line
No Place to Tip 4/5
The app doesn’t provide the ability to tip because the drivers aren’t part of Portillo’s. Yet, there’s no warning in the app that tips must be cash only.
It’s always something 2/5
By sad teacher.
Have used the app three times. First time was awesome. Second time driver couldn’t find our school and drove wrong way in our lot. Third time a meal got forgotten and we called and were told it would be an hour To replace. Long after our lunch time was over. I was thrilled to have a delivery option but this has way too many kinks in it. Portillo’s will say it’s door dash. Door dash says Portillo’s. All I know is we paid for delivery and get nothing but hassle.
Did not save anytime in drive thru 2/5
By Wine h8r
App works fine. However I still had to wait in the whole drive-through line so I did not save any time even though I pre-paid & pre ordered. So what's the point??
Need Order this again 2/5
Really, do we have to go through the whole process each time?
Add a favorites feature that would make it easy to reorder something you had before. Please.
Love it !! 5/5
Love that they deliver!!
Order promptness 5/5
Ordered from the app .... quick n easy n food was hot n accurate ! Door dash collab is a great move my ordered my delivered quickly way better than Uber eats . Didn’t receive a straw for my drink , however I was so impressed with the sipped I didn’t even care . Mistakes happen we are human. The delivery driver Jacqueline was great as well . I believe the store number is 43 for Portillo’s . You guys are awesome keep up the good work
By You're Going To Remember ME 😈
I ASKED FOR THEM TO MAKE SURE MY FOOD IS HOT. I LIVE ABOUT 3 MILES AWAY. THERE IS NOTHING WAY IN HELL AS TO WHY MY FOOD IS COLD.
App needs improvement 1/5
Although I registered and singed on for the first time the app would not let me redeem the $5 coupon, the location we ordered from did not have croissants for a beef and cheddar. We tried again a few weeks later the same location did not have croissants again! I asked if this location normally doesn't have them available, they said yes we always have them! Well no, you do not, cuz 2nd time in one month and you ran out at 6pm!!! On top of person on the phone was rude! The location was Taylor Street in Chicago!
Good app, but not a time saver 3/5
By Alpha Wolf 86
Even though the app said the order was ready, I still had to wait 15 mins for a couple cups to be filled. Placing the order through the app took only about 5 mins.
Takes just as much time as simply walking in and ordering from the counter.
Good app 4/5
By Mitch's Account
Good app that does what you need it to do. Recommend Apple Pay and Google Wallet to make it easier to check out.
We were so happy with the service. Everything was perfect just like I ordered. The driver was such a nice guy. I will be ordering from there again.
Thanks again Portillo’s
First time order coupon 1/5
We got a first time order Coupon and was not able to use it at check out ! How convenient !
Needs work 1/5
App works well except the most important is annoying, the app doesn’t retain the payment/credit card info. It asks to save, but then when I go create a future order, I have to re-enter the information. It’s a show stopper. Please fix!
Poor service time 2/5
Waited 15 mins after said pick up time.
Happened the 3 times I used the app!!
I ordered from the store in Shorewood,IL so far so good! I’ve had a few friends order delivery and have nothing but great things to say! The app is easy to navigate and placing the order is just as easy. The only problem I had was that I had to keep refreshing the delivery because it kept saying there was no drivers available, but finally updated and process!
Prepaid cards 1/5
Doesn’t work with prepaid credit cards.
Easy app - still long wait! 1/5
App said my food would be ready in 10 minutes. I️ waited in the car for 10 minutes. Then I️ waited inside another 15 !
Moreno Valley, CA 3/5
My last few visits ordering hot dogs has been disappointing. The casing is too thick and can’t believe these are Vienna Hot Dogs. Thanks
Fix credit card 3/5
By Capt Herk
Does not save cc information, making it annoying to use. Otherwise, great app.
Horrible App!!!!!!!!!!!!!!!!!!!!! 1/5
By Minnesota Dirtbag
I love portillo’s. The app developer is horrible!!! I challenge anyone to order anything for delivery.
Mobile ordering is super slow 2/5
Hoping to avoid the wait, as the advertisement says. I lost about 30 minutes of my day waiting. So I saved Portillo's time and money, by using automated. The exchange was I got a slower order.
Doesn’t save credit card info 2/5
App seems to be functional except that the credit card info isn’t saved, despite selecting that option. Also still no support for ApplePay.
Add extra cheese 4/5
Need to add an option for extra cheese to items.
Just ordered my food 5/5
Definitely the route to go! Way faster than standing in line. Love this app!