We were so happy with the service. Everything was perfect just like I ordered. The driver was such a nice guy. I will be ordering from there again.
Thanks again Portillo’s
Pick up 3/5
By old cyrstal laker
Every time we pick up our order something is wrong. We check the order at the desk but when we get home we either get a burger instead of a chicken sandwich. Missing cheese cups, and I even was missing my ribs one time. I never received them☹️. Now you ask why do I keep coming back, the food is AAA #1
First time order coupon 1/5
We got a first time order Coupon and was not able to use it at check out ! How convenient !
Needs work 1/5
App works well except the most important is annoying, the app doesn’t retain the payment/credit card info. It asks to save, but then when I go create a future order, I have to re-enter the information. It’s a show stopper. Please fix!
Poor service time 2/5
Waited 15 mins after said pick up time.
Happened the 3 times I used the app!!
I ordered from the store in Shorewood,IL so far so good! I’ve had a few friends order delivery and have nothing but great things to say! The app is easy to navigate and placing the order is just as easy. The only problem I had was that I had to keep refreshing the delivery because it kept saying there was no drivers available, but finally updated and process!
Prepaid cards 1/5
Doesn’t work with prepaid credit cards.
Easy app - still long wait! 1/5
App said my food would be ready in 10 minutes. I️ waited in the car for 10 minutes. Then I️ waited inside another 15 !
Moreno Valley, CA 3/5
My last few visits ordering hot dogs has been disappointing. The casing is too thick and can’t believe these are Vienna Hot Dogs. Thanks
Love the food, not the app 3/5
I've been using the app with the Gurnee IL location and it's been awesome. I love ordering before I get there then get to pick up my order and be on my way way sooner than it'd take if I had to wait. My problem is with the app. First it never saves the payment method which brings me to my next point. While ordering I then have to switch over to another app so I can copy my cc number but when I come back and my order is gone. It happens 1 out of every 3 times and it's frustrating. Thankfully I've learned to just use fav orders which helps but there are those times when I need to do a larger custom order and it's incredibly frustrating when it loses the entire order because I had to switch to another app to get my cc number because this app fails to save the payment method!
Fix credit card 3/5
By Capt Herk
Does not save cc information, making it annoying to use. Otherwise, great app.
Horrible App!!!!!!!!!!!!!!!!!!!!! 1/5
By Minnesota Dirtbag
I love portillo’s. The app developer is horrible!!! I challenge anyone to order anything for delivery.
Mobile ordering is super slow 2/5
Hoping to avoid the wait, as the advertisement says. I lost about 30 minutes of my day waiting. So I saved Portillo's time and money, by using automated. The exchange was I got a slower order.
Doesn’t save credit card info 2/5
App seems to be functional except that the credit card info isn’t saved, despite selecting that option. Also still no support for ApplePay.
Add extra cheese 4/5
Need to add an option for extra cheese to items.
Just ordered my food 5/5
Definitely the route to go! Way faster than standing in line. Love this app!
Maxwell Street is the bomb!
Won’t save my credit card information or scan the card when I am putting it in 1/5
Won’t save credit card information
Good for beta version, but missed real customers testing 2/5
App is mostly working as you expect, but i noticed three issues with 1st use. And that usually leaves lasted impression.
1. It told me to use a coupon for 1st time order, and when I went all the way through, last screen told me that coupon cannot be used when proceed as guest. I never had to register in store to use coupon. So PB need to take a hint from others how to do it right (Dunkin and Starbucks got it right)
2. If you allow customization of item in store, make it the same in the app. Either by adding options or simple “note” field. Customers should not call the restaurant after placing the order to add a pickle to the sandwich.
3. Where is mobile pay option?
Hard to use - not worth the effort 1/5
The app is not at all user friendly! It took forever to find the menu items because the sub menus aren't named accurately for what is actually in the sub menu. You have to go out of the app to log in and then when I try to customize items you don't have many options open to u and no space to write in the customization you want if it is not listed. I will never use the app again.
Save credit card feature doesn’t work 1/5
By House Mania
App works well but the “Save Credit Card on File” doesn’t work. Also annoying only some locations allow drive-thru order pickup via the app and some don’t. Naturally, the location nearest to me makes you pick up “OLO” aka Online Orders inside where parking is a hassle.
Ordered online 3/5
Order was not complete. Missing 2 items. I would have had to come back if I didn’t check. That’s bad business !!!
App order has lots of options 4/5
The app is nice, lots of customization options. Unfortunately that didn’t stop the store from forgetting the gravy for my sandwich and the cheese sauce, which was an extra charge. And in the drive through they tried to give us someone else’s order. It’s a new store so I’m hoping things get smoother in a few months
Don’t order through the app 1/5
By Indy chippy
Ordered through the app and it took 30 minutes longer to get the food once we arrived...yes it just opened....don’t start the app up if you can’t meet the demand...very....very disappointed.....
By fatabulous in fishers
Wonderful food and fast service! Fist time we stood in line and waited. 45 min beginning to end! Second time we walked in placed order thru app while standing there and 11 mins later food was ready! Lines no more it’s app only for us! Two thumbs up!
Great App 5/5
ON POINT 💯
By B R I S H
Need to wait inside as long as I wait outside in my car.
Terrible online experience 1/5
Do not order online under any circumstances. Catering, online and phone orders all go through a single choke point in the store, so you may wait 20-30 minutes in line after your in app order has been completed, food getting cold all the while. Avoid!
Love it 5/5
Only chicago people will understand the joy of been able to order ahead at portillos
Works ok 3/5
Need to add in cheese substitutes for salads and such
Credit card won't save 3/5
It's really a hassle when the point of the app is to save time and you have to repeatedly input your credit card for every order even though there is a save button. Everything else works well in the app but the fact that you have to reinput the card every time is annoying. Please fix.
LOVE but please offer a tip option 5/5
By Bellagio Girl
Portillos is GREAT!! I love the olo option!! Sometimes I even have Portillo's delivery....but I noticed there is no option to add a tip for the driver/delivery person. Can you please change that? THANK YOU for opening in Arizona! We LOVE you here!! Best pasta, hot dogs, beef sandwich and those chocolate cake slices...heaven
Line wait is shorter than using the app 1/5
The app is awesome and it could be such a time saver. Maybe it's just my particular location (Tempe,AZ) but it takes forever to get your food when you order using the app. The first time I used the app they actually lost my order and I waited over a half hour past the time it was supposed to be ready while they tried to figure out what happened. I'm sitting here now writing this review waiting for an order that is almost 10 minutes late now and it looks like it will be longer. Online otders are clearly the lowest priority and you are better off standing in line. Still love the food!
Extremely helpful! Love using it for ordering my food!
Love it 5/5
By Bori 1
Very Handy and convenient when you have limited time
Have to enter credit card # every time 2/5
By The MacTutor
Extremely easy 5/5
I found ordering for four people was super easy!
Easy and convenient 5/5
Love the app. Easy to order online and much faster than waiting in line.
Great Food 5/5
We live in Florida now after moving from the area 10 years ago, but we still come into Chicago a couple times a year and the first we go is Portillo's the food is awesome and the service is fantastic !! Please can you open a Portillo's in Port Saint Lucie Florida there are a lot of us here from the area that really miss you!!
Credit card functionality terrible 1/5
I have been using this app for a while and they still haven't fixed the credit card scanning capability. I would be fine if they could store my credit card info but that doesn't work either! Why have a save credit card option if it doesn't work?
If you order frequently this gets frustrating. I always hope they fix it but I get disappointed every time.
App is great, but..... 4/5
Too bad they didnt get my order made until the proposed pick up time. I guess ordering online doesnt mean you wont wait.
Worst experience ever 1/5
Order using the app and email said to pickup at 4:30 it's 4:58 my order is not ready. Restaurant is always dirty, slow and you can clearly tell management has no clue how to organize employees. I visit multiple portillo's throughout the year and thus place is the worst
Extremely easy 5/5
By MONDO CHICAGO
UPDATE::: Very easy to use. Love the customization feature. Get in my car place my order and by the time I arrive it's ready.
I've placed about 15 orders since adding the App in December. Every order was flawless. It's always ready before I get there.
Whoever developed the app must be a genius. So easy to use and very intuitive.
Great food app card capture didn't work 4/5
Great good pretty good app
Easssssy ordering!! 5/5
By Awwwww yea
Love this app wish they all worked this well and sooooo simple!! ❤️❤️
Super easy! 5/5
Easy nav -quick loading
Almost perfect 4/5
I love that Portillos finally has an app and that the food is ready when I get there. There really needs to be a place to customize drinks so that I can order my husband's Arnold Palmer and not have to add it on when I get there. It also does not save my credit card. Otherwise it's so convenient!
I used the app to order ahead 1/5
I had to wait for more than 20 mins after they said my food would be ready. Horrible service at the Bolingbrook portillos
So easy to use! 5/5
This app is a breeze to customize orders and get everything just the way you want it
I've tried this app three times and have yet to get an order through. It doesn't like the gift card. It doesn't like the credit card. If you don't put in the exact amount of the order it erases it! I can't use a coupon because it is a "guest account." What is a guest account???
The last two times I ordered from another restaurant. I have a sick friend waiting so I'm going to have to go over and wait and pay, and never get to use the coupon. 😡