Outrageous hidden fees & terrible customer service! 1/5
By Cate H.
I complained about the driver today who called me and asked me for directions to my house and was still late. Then, he shows up dirty, disheveled and wipes and touches his mouth before he gets my order out of the car. He denied this when I asked him and said what’s your problem lady?
I reported it to Postmates (you can’t talk to a live person) and after 3 hours of emailing back and forth, they’re response was basically “sorry not sorry. We’ll give you $5 off”.
Horrible customer service and very high prices.
I USED to love it! 1/5
I used to like ordering from Postmates because it was no hassle whatsoever. But on my last order I wasn’t too happy about it. Let me clear something first though, the delivery guy was great! He went above and beyond! The problem was with Postmates itself. The first issue was that I had a pending transaction on my account from them for double the amount of my order for two days! I understand they want to guarantee their payment but why charge me double? Secondly the prices of my items did not match the subtotal they were charging me. I contacted them to see why this was the case. Their answer was that the merchant changed their prices and they didn’t have it updated on their site yet. Like really? Honestly, I was just very disappointed!
This app is WAY too expensive through delivery. They were really trying to charge $8 for a .50 cent Snickers bar. I would post the screenshot if I could. It’s honestly not worth it
Omg theres no contact button they keep charging me! I deleted the app on 11/17 and i still see them charging me on orders 11/20! And they never refunded my order which couldnt complete! Its been five seven days still no refund! Theyre liars and scammers! Im reaching them through email one last time before i go to the bank and call for fraud on the app! They owe me fourty through fifty dollars! Wow just switch to doordash at least they refund u right away! My banking statements a mess because of all these postmate charges! I wanna take off the apple pay thing and delete my account! I feel unsecure of them having it ! But theres no delete ur account option! I just want to be paid back and never to do anything with this company again!
Use another service
Adorable app 5/5
By Phelan Williams
I absolutely fell head over heels in love with this app because ever since i used postmates, my meals have been improved a lot and i saved more money too.
Appetizing food 5/5
By Amyas Taylor
Just ask apprised me quite a lot of time for how good it works and especially the food's very appetizing without costing a fortune.
So fast 5/5
By Aneurin Anderson
This app delivered my food in only 20 minutes which is twice as fast as other apps, moreover they don't really charge me very much.
By Baldwin Thomas
This app costs very little but they do a lot! Very excellent with the delivery and the food is always delicious!
Works very well 5/5
I'm very impressed by how this app works: they picked up my food from the restaurant very accurately and without anything missing!
Quick delivery 5/5
Well i cannot say anything more about this app because everyone has listed its excellence, and i totally agree, just again tasty food and very quick delivery!
Good app 5/5
Suitable for everyone to use. It has multiple functions like time tracker or restaurants finding for its users. And the food is great!
Great delivery 5/5
One thing i love about this app is definitely its convenience to use. U can be at anywhere and they will deliver the food right to u in a very short time.
Fantastic food app 5/5
By Radley Jones
Only one word for this app "fantastic"! So far is has given me the best of the best, the food tastes stunning and the price is very low.
Super short delivery 5/5
What's better than getting your food delivered within only half an hour after all the ordering been made and you even get free shipping for bills over $20? Nothing!
By Uri Davis
Postmates has a very user-friendly format because the information is very clear and thus it makes everything so easy to use. Thumb up!
Highly recommended 5/5
By Iagan Russell
This app needs more attention from people as it is no doubt the best app to use! Yummy food and free shipping for bills over 20 dollars.
By Leighton Griffin
One of the most practical app tp use. Everyone in their lives will at least once need to have their food delivered and the delivery pf this app is so fast.
Cost very little 5/5
By Lionel Smith
Couldn't believe they could ever possibly created such wonderful app like postmates. The food was tasty and they didn't cost me much.
Cheap and good 5/5
By Lovell Johnson
Even if the food on postmates is a little more costly, i'd still be happy to pay because it taste amazing but luckily it is also cheap.
Garbage service and support 1/5
By tyto alba
I’ve been ordering multiple times a week since May and have been pleased until recently. Orders are cancelled, even after waiting for long periods of time before being notified, and support is inept. It’s also funny how the app is functional and bug-free when it comes to ordering and processing payments, but when something goes wrong and you try to access support? Oh, suddenly the app is wonky, buttons don’t work, you can’t log in, screens and menus are blank, gotta restart the app...all innocent I’m sure. When you do get in touch with someone, they don’t communicate well and don’t immediately resolve the issue. For example, my whole order just now had 2 out of 3 items incorrect and the customer service rep is trying to only refund me $0.65. Really? Don’t waste any of your time on this garbage app like I foolishly have.
I’d give 0 stars if that was the option 1/5
I seriously have never been so disappointed in a company. Mine and my friends last 3 orders have been completely screwed up AND they’ve overcharged us insane amounts for it. We got 8 Taco Bell tacos and burritos and they charged us $60?!?! And then we order chipotle last weekend and it took them FIVE HOURS to deliver the order. It was delayed SEVEN times. Absolutely ridiculous and unprofessional. NEVER use this app, download UberEATS instead!!!!!
By Dalziel Simmons
Don't ever say anything bad abthis app because to me it is by far the most perfect food app. Great food and great delivery.
Love this app sm 5/5
By Egan Foster
Come to think of it, ever since i started using this app, my eating has improved dramatically! No more boring junking food, now delicious freshly cooked meals.
Cant live without Postmates 5/5
By Enda Gonzales
Cant survive without this wonderful app! It is easy to make orders and there are so many options of meals, the price is ok as well.
Helpful af 5/5
By Farley Bryant
Postmates is my secret tip to make my life a lil more breathable:) i dont have to spend much time preparing the meals anymore!!!
Tasty food 5/5
By Farrer Alexander
I enjoy this app as a place to order food! Tasty and very worthy food, speedy delivery and friendly couriers:)))
Cool delivery app 5/5
By Aidan Flores
A very cool app to use to order food because they have quite a lot of different types of dishes and they are mostly very affordable.
Super useful 5/5
By Anatole Washington
Amazing food delivery app which can be used by anyone of us! It is time saving due to quick delivery and very helpful, top.
Very advantageous 5/5
By Conal Butler
Try now or u will a very big advantage! Postmates helps to get food from restaurants and then delivery to the buyers in a nick of time.
I really like to use Roomster, it brings many benefits when using it. I look forward to many new app 5/5
By Rowan Patterson
This app is absolutely a must not miss because i can bring u a lot of benefit by giving you the best delivery service & food ever.
Lovely app 5/5
By Venn Hughes
I have never questioned myself about how good this app is because it has never failed me! Lovely food and lovely price.
Terrible customer service 1/5
Postmates is great... assuming we live in a perfect world. But since we don’t, and sometimes mistakes are made, you should have a decent customer service response. But does Postmates? Nope.
Response time is all over the place. I’m not sure how their customer service “team” operates as far as hours, but tickets are in a general queue waiting for a random team member to deal with them. You never have a conversation with the same person twice.
My last order in particular had several issues, from the food I selected “not being available”, then Postmates suggesting substitutions (that were also not available) to a huge delay, and then to a fee charge that was about TWICE my order (not including the delivery fee). After 4 days of sending emails, no support team member can figure out how to explain why I was charged so much let alone at all for such a botched up delivery. I’m going to take this opportunity to test other delivery services in my metropolitan area because customer service clearly is not their goal.
They stole my food! ...and still charged me! 1/5
By Brendan McCann
The Postmate decided not to deliver my food and kept it for themselves. Postmates will NOT refund me. New scam by their delivery people! No phone number to call. No replies from customer service. Very clever little scam they have going on here.
Quick ordering 5/5
By Flynn Perry
I don't even have to spend more than a minute to make an offer because i always put new and most loved dishes on the first page of the app, very helpful!
Short waiting 5/5
Don't think that ordering food via an app like this will take you forever or at least thing is different w postmates because i only had to wait 20 minutes!
Easy to order 5/5
By Lloyd Long
It's never been easier for people to be able to order the food online like this with postmates. I absolutely love the food and the attitude of the staffs.
Quick delivery 5/5
By Duane Jenkins
I have always wanted to have an app like this to help me with my every day eating, the food is very delicious and the delivery is pretty quick.
Wide range of food 5/5
By Boniface Henderson
Whether it is fine dining or a formal dinner, you can always order food here on post mates because it has a very wide range of options.
Tasty vegan food 5/5
By Caradoc Coleman
Ever since i went vegan finding a good restaurants for me is nearly impossible but now i can order a lot of different vegan food on postmates which is gr8t!
The best delivery 5/5
By Phelim Wood
My mom is a big fan of this app because other places' delivery was just so bad, they even kept us waiting for more than 1hr, but only 25mins with postmates.
Very comforatble to use 5/5
By Bellamy Barnes
This app is so useful that i use it every day to order food instead of buying by myself, and have to say it is much more comfortable.
Delicious food right at my house 5/5
By Bevis Ross
I used to have to go for a long way into the city to eat in a restaurant because i live in the outskirts, but now i can order food on postmates to enjoy right at my house.
By Enoch Kelly
U don't necessarily pay in advanced by cards so worry not about whether you would really get the food or not!
Great service 5/5
By Finn Sanders
Sometimes when they are unable to get my order, postmates will send my notifications and then i will get a voucher as a "apology"!
Good attitude 5/5
By Gregory Price
The shippers are definitely very polite and helpful, they even brought the food to my office so that i wouldn't have to take elevator down.
Helpful app 5/5
By Hubert Bennett
Wonderful and very helpful! I don't really use this app that much but when i'm too busy, ordering food here is the best option, delicious and cheap.
Large options of food 5/5
I 100% have my heart for this app:) it has numerous choices of food from very common one to some new dishes and the price is always low.
Deliver to anywhere 5/5
When using other apps, they sometimes cancelled my order bc the restaurants is far from my place, but not with postmates, they still deliver no matter where i am:)
Exact time 5/5
By Dermot Brooks
Last week i ordered a bowl of pho from a vietnamese restaurant, postmates delivered the food to me in the exact time as said on the tracker! Not even a 1min late.