Wrong item delivered. They fought with me about paying for the wrong item and then only offered to refund the difference of the item I wanted minus the item I received. What?? Charge me for an item I didn't want or eat? Have never experienced such bad service on other food delivery apps
By Peeved Michelle
I needed a laptop charger quickly because I was traveling for work and forgot mine. I downloaded Postmates, found the charger, ordered it to be sent to my hotel with a $18.50 delivery charge. Postmates canceled the order and suspended my account for "unusual order activity." I used Amazon Prime Now and had it delivered for free with no issues. The Postmates email directed me to their Help site to take care of my account suspension with no clear direction about what to do when I got there. After creating a help ticket, I asked Postmates to delete my account. They said they can't until I submit a photo ID and a proof of address so they can lift the suspension and then they can delete my account. The entire process from start to finish has been nothing but a waste of my time.
So sneaky!!!! 1/5
Honestly biggest mistake I did was ordering from them. I ordered a quart of soup ($17.60), was charged for a quart of soup, only received a cup of soup ($5.50 on the menu) and was refunded for a cup of soup ($4.27).
They also charge a service fee of 10.99% of the total order hidden in the tax section but they don't adjust the service fee when your order is incorrect and refunded.
You can't even call their customer service for instant responses like on UberEATS. You have to wait hours for a response via email. Never using postmates again!!!!!!!
THIS CANT POSSIBLY BE LEGAL!!!!!!
Fraudulent charges 1/5
I constantly have to be checking my bank account since I started noticing that the charges would change after a couple of days. I used postmates everyday!! But after seeing these charges and contacting customer support and not hearing back from them I'm not using it any more I'm trying uber eats now!
Incomplete orders 1/5
By Allison and the other day
3 of my 5 orders are been incomplete. Very disappointed
Good options, asinine delivery fees 1/5
You would be very competitive option to Uber Eats if you did not have insane delivery fees. The drivers are nice, but I cannot justify a $20 delivery fee.
Use Code ZCF9 for $100 Delivery Credit!!! 5/5
I love postmates! It's a life saver for busy days at work, sick days at home or lazy Sunday's. Almost anything brought to your door. Use zcf9 for $100 delivery credit!!!! Make life easier!
If the mess up your order they will blame u and not give a refund . So try your luck if u get free delivery credit but as soon as my credit is used up I'm deleting. Ubereats and grub hub have better customer service.
Ordered delivery And my receipt was $32 and the next day was charged $41 on my bank account. Previous to this ordered in and my postmates receipt was $23 and was charged $28 the next business day. Those are just the ones that I began to notice
My order is always wrong!!! 1/5
Beware almost all of my orders have been incorrect, when I contact customer service they do not give your money back. Not ordering from them again!!! Uber eats is better.
i like how it is for ages four and up xD
Not sure if the app is glitchy or what 1/5
I placed my order last night - entered full details including payment info and phone number. I clicked submit and then never heard anything or saw anything after that. I thought it was strange I wasn't getting delivery updates so I made sure my notifications were on (they were)... I waited a bit longer, about 45 min, kept checking and no updates. So I gave up and ordered through something else. Imagine my surprise though that a $50 charge had been withdrawn from my account on behalf of Postmates! What a pain... you've lost a customer, I won't be using this service again!
I ordered about $40 worth of desserts from Rick's dessert diner for the end of a party. Just as delivery time was approaching I received a call from the post mates driver "Ryan" who told me all they had was an oatmeal cookie. Why did they approve my order for 5 to 6 different items if they only had the cookie? I told Brian I was not paying the service fee and delivery charge for one cookie and to cancel my order. He told me I had to cancel it through the postmates app and when I did, I was charged a four dollar cancellation fee. FRAUD ! Fraud! Fraud!!!!!!
Insanely expensive for absolutely no reason. 1/5
$20 dollar delivery for 3 drinks at 7/11 that don't even equal out to 10 dollars. This app is useless, unless you like wasting money for no apparent reason. Highly disappointed, will never use again.
Rip off. Seriously 1/5
They took most of my money. They Charge more. And even if you cancel 2 seconds after, they still charge you and make up a lie saying they have to charge you Bc they already made the food and the person was on their way to pick it up. (Happened to me! I cancelled seriously right after I ordered it Bc my mom barged in saying never mind she's cooking) I was charged 15 dollars (on a pc) on the app it said I was suppose to be 11 ( my back statement said 15.66) And through email it was 13$. Also, I asked for my refund and they said I would only get 11 bucks back. I checked my bank statements and they only returned 3.44.
TERRIBLE SERVICE 1/5
Terrible service. Several orders charged on my card over several days. Not one delivery ever. After an hour wait, when contacted, they just respond by cancelling the order. Still charged.
cancelled twice 1/5
cancelled due to volume twice. don't have a promotion if you can't support the requests. 😡
maybe cheesecake factory shouldn't have be on postmates if they are going to turn orders away.
New Users $100 off with code 5fmf 4/5
By Postmates Lover
New Get Users $100 off with code 5fmf
This Update is Dope
So many feautures
Finally! You can now cancel your delivery! By yourself! Without writing in to support! It's amazing! REALLY. FINALLY. Honestly this is the best thing to happen to both of us since I existed.
New Users $100 off with code 5fmf
Terrible service and customer support 1/5
Placed an order. Said it was received and 1.5 hours later no status update. We cannot contact either the driver nor the company. A 48 hour customer support service is useless for a delivery service. Will never use this product again. Tried twice and both times failed to receive an order at all. I don't get how this company exists...
Order received, yet never got my food. 1/5
Sitting here starving, wondering if I'm still going to get charged.
Can't leave, just in case they show up. Been two hours now.
I ordered food, at checkout was told my total was $42, and I confirmed order and paid. The next day I was billed for $49. When I wrote Postmates about this increased charge that I was billed for, they told me that the amount that a customer agrees to pay is not always the amount they are charged for. Why would I buy something when I have no idea what I will be billed for?! I have talked to other friends who have also had this happen. I have now deleted this app. If you want accurate, reliable service, try a different delivery service. 👎🏼
Never using again 1/5
It's been over an hour from their stated delivery time, and they have no support phone number. First and last time using.
It's all depend your luck. You might have good responsible drivers that will make sure they deliver to you and there is driver that pretend that they can't find your address. And they you wouldn't get your food and get charge. It hard to get on hold of Postmates if a situation like this happens. All they do is "ok, good luck next time but you need to pay for your order even you did not receive it". Very disappointed and bad service.
Do NOT use this app! 1/5
Turns out they allow you to order food from restaurants that don't even exist! When you cancel the order after finally figuring this out, you don't even get your money back! You have to wait some random amount of time for the money to be used as a credit on another order. Nonsense! Plus there is NO way to talk to a human about issues. All you can do is email and wait for a response. I'll NEVER use this app ever again!!
Worst delivery app 1/5
By Bring me what I want
Total switch bait. App didn't work until free period was up. Charged me 2-3 times what Uber eats and door dash charge. App is not user friendly, feels unfinished and lacking- much better options available. $14.50 delivery for $16 worth of items less than 1 mile away, then it asks for a tip for the driver on $30.
Free delivery 5/5
Best thing I've used. Use DXLV for free delivery. One of the best delivery services.
I hate this app 1/5
Its not in my city / san diego 🙄
Recommended to all! 5/5
I've been using Postmates for years and have only had positive experiences. Timeframe fairly accurate. No problems with orders. Food arrives within an acceptable time.
Bad business 1/5
By Louis gregory
Very very very bad business they take your money and don't bring you your food this is the second time
I was ordering Olive Garden and I was planning on feeding it to my kids and postmates cancelled the order and my kids were super hungry my account wasn't charged or anything.but the postmates was already there and had supposedly ordered the food and was waiting for it.i got a text message a few minutes later saying it was canceled.DO NOT DOWNLOAD. Delivery fees are WAYyyyyy to expensive!!
Credits didn't work. They charged my card twice on two separate occasions lol
Hide the charges 1/5
By Now using Lyft
They offer discounts and the. They fail to honor them. They also show initial invoices showing no delivery fee, but charge you anyway. Dishonest.
WORST DELIVERY APP 1/5
By far the worst delivery app. Every single time (and you'd think I'd have learned my lesson) the driver has either: shown up at least an hour late or stolen my food (which has been confirmed as stolen by Postmates Customer Service) by picking up my delivery from the restaurant and then logging off the app. When asked what would happen to the people who stole my dinner, they said that they "might" be talked to by their manager but that they would assuredly still be Postmates drivers. DO NOT USE.
USE UBER EATS INSTEAD. THEY HAVE NEVER FAILED ME. AFTER 15 DELIVERIES, I AM DONE WITH THIS APP.
Never loaded 1/5
Saw the ad that deliver food and downloaded right away the app has been loading for 5 minutes and I tried several times
Use TDIN2 For $100 Delivery Credit! 5/5
Great app interface and ordering system. If you don't feel like leaving the house to grab food, this app is perfect for you! You can also get groceries and everyday items delivered. It's like having your own personal assistant a few clicks away. Hit that download button and use TDIN2 for $100 free credit towards your delivery fees!
Serious usability issues 1/5
Try a few of these services is the best, postmates didn't work very well. You can't see descriptions, there are no ratings and the UI isn't great. I would not recommend this app.
Said the delivery would take 30 min it took over an hour, the order for the food was wrong, overpriced, expensive.
By Larry Trl
Delivery estimates wonky, worthless, and wildly inaccurate. Customer service wonky and wildly worthless as well as patronizing. Yuck.
Great App!! 5/5
Great app!! Get $100 credit with this code TCAIZ
Fraudulent Charges ! 1/5
Yes, postmates is convenient and savvy but I the upcharge they do not warn you about is absurd. On the multiple occasions that I have ordered postmastes, I have noticed that the amount given when I refer back to my receipt (after delivery is complete and after I give a tip) is less than the amount that is taken out of my bank account. No where is this extra fee indicated. Even referring back in time to previous orders, they have taken about 20% more out of my account. This is fraudulent and wrong. If you are not checking your bank account, you could be getting overcharged.
I love the convenience of this service and the Postmates are always accurate!
Easy life 5/5
The amount of time this app has saved me is insane. I don't cook so definitely recommend this for anyone looking to add some variety to their cuisine choices.
A second set of hands! 5/5
By Dawn Katherine
Postmates is amazing. I am so thankful for my best friend showing me this app. As a single mom it's so nice to have an extra set of hands to grab groceries, or laundry, or take out. Having kids and doing everything on your own makes you not want to have to jump into your car to go get something you forgot. You spend more time getting loaded and unloaded than you do actually getting your product or running the errand. Postmates is amazing for moms like myself and has been such a blessing. Now if only y'all could start a daycare 😉
Thanks Postmates for being the second set of hands for all of us single moms!
Good but could improve 4/5
I love this app and use it a lot but I would like to have a total of how much delivery credit I have somewhere in the app, have a page of just 2.99 delivery stores, and I haven't gotten the $10 delivery credit for my code.
The user support for this application is deeply flawed. 1/5
I have had issues with this service. From the glitch riddled app for iOS to multiple orders with missing or damaged items. I don't understand why the driver's constantly leave behind items that I ordered or why it is that instead of being able to resolve any issues with my orders with a live representative, I'm forced to chat with an automated system with predetermined replies. Users agree to use this app knowing full well how expensive it is so the least that Postmates can do for them is to insure that the orders are correct and not damaged prior to delivery.
$100 credit 5/5
Here we go enter the code RACHIDK to get $100 credit delivery.
Delivery fees can get crazy 2/5
By Tater McMuscles
I wanted to order an $8 burrito but then I noticed the delivery fee was $13, almost double what my burrito cost🤔🤔🤔
Rip 💀💀 2/5
By DiNo v. 99
The app itself and the delivery is great, every time I always got my things but what really gets on my nerves is the fact that the delivery is over priced. Like dang, y'all really gonna put robots to give y'all 5 stars so it don't look bad? I know for sure my review might not make it on the page but on a real note y'all hella over priced. Like I was about to order something around 14 dollars and you put the delivery fee with 20 extra so basically you making me pay 30 for something small??? Smh, y'all diggers
Worst app ever 1/5
By Corey Cash
This app overcharges an insane amount. Codes don't work, and won't tell you how much everything is until after you order. On top of that the number it tells you is usually wrong. Checking my bank account it was $8 more of charge than it told me on the app. $40 for a burger and fries? Yeah not happening. DO NOT use this app they are literally stealing from people.
Amazing business 5/5
My fiancé and I use this business at least once or twice a week. Some drivers aren't as good as others (such as getting the correct order or checking to make sure the appropriate sauces came with the meal) but for the most part the drivers are speedy and reliable.
The service itself is genius. Some days we don't want to go out, yet we don't want to cook. These are the nights we use Postmates! I have recommended it to almost all of my friends and family - and would even recommend it to strangers on the streets.