Horrible customer service & inept deliveries 1/5
Food arrived either missing, lukewarm temperature, low quality, incorrect, or all of the above. Customer service does not seem to make an effort to "make things right" and could care less if you took your money elsewhere. To top it off, if you would like a refund, expect to receive $1 and some change because - to quote exactly - "it was not a total loss". Really Postmates? Who do you hire for your customer service? Money and time down the drain. Either get the food your self or try finding a better food delivery service.
Their "Total" is Actually An Estimated Total 1/5
So basically, they will charge you as much as 50% more than they quoted you, and when you complain, support will tell you that all prices are estimated. Really ridiculous, not using again. Switching to Doordash
no stars 1/5
cancelled my order and kept my money the first time. sent my driver to a CLOSED place he second time, and also kept my money. there's no number to call and complain. this is stupid. I had no food left at my place and this was a last resort that shouldn't have even been an option. instead of just starving I got to starve AND get screwed over.
Overall good service 4/5
I'm stuck at work so I ordered food for my grandmother from here. It was delivered on time and the driver even went up to her door to deliver it. Plus my first order was free delivery ! Definitely using this again
Push notification ads?! 1/5
By Harry Breecher
What made your product people think this was a good idea? Word to the wise: marketing features should always have an on / off toggle. Uninstalled.
Terrible terrible company. 1/5
By Furious consumer.
I wish I could give 0 stars. Please do your future self a favor and delete or do not download this app. It's a cute idea but the execution is lacking in many many many areas. Such as simple funds collection. Twice I used this app and both times left me wanting to pull my hair out! I was over charged (the first time) $40 to deliver less than 3 miles. So after two weeks I get a refund. They send me a coupon for this time FREE delivery. So I place an order and attempt to use my FREE delivery code. The order goes through and a congratulates me on receiving FREE shipping. I checked my bank account and guess what in had been charged 35$ this time the receipt on the app showed I was charged $15 for shipping!? That it had just told me was FREE! I contacted support they told me it was a hold charge and it would fall off after 7 days. Well here we are 10 (business) days later and the "hold charge" has been processed in the full amount. I have emailed the "support" team twice and received no response. It's frustrating. Postmates is dishonest AF. I will be deleting the app as soon as I get a refund. If you don't like people playing with your money, Save yourself the headache and DO NOT DOWNLOAD
Terrible customer service and extremely overpriced. Try door dash, grub hub, prime now 2/5
Terrible customer service and extremely overpriced. Try door dash, grub hub, prime now
Add more cities 5/5
By Day ightdonoughts
Add Dickson, TN
Stop Complaining Postmates is the BEST!! 5/5
By Jeucy's Gifted Gifts, LLC
I mean yea some of your delivery people are dumb as a Rock but order from anywhere food, Best Buy, and even Apple products I mean this has to be the best app ever better then UberEATS who tells there customers not tip there delivery men/women just to attract customers. Postmates is a very fair app not meant for broke people just take the walk if you don't have money but the pleasure of buying what ever you want to your door is Luxury!
Better than UberEats 5/5
By Ruble is amazing
Like this better mainly becuase they have way more options of food places when comparing to other food delivering apps
I didn't get what I ordered and my boyfriend's order was canceled after an HOUR it said it was being prepared. Terrible customer service and not worth the money.
Can be good but is risky 2/5
Would get one star if there were decent competition in D.C.
It's good because it covers many restaurants but it's often pricey. Plus, their customer service is awful. When you order, you are taking a risk that the restaurant will have everything you ordered and that the delivery will go ok. If not, don't expect them or the restaurant to correct things other than a refund. I've generally been ok, but have had a few incidents on which they wasted hours without my order.
Amazing Service! 5/5
Excellent app to get delivery from every restaurant imaginable in your area. Unlike other delivery apps, Post mates includes establishments that traditionally would not offer delivery services. Very useful
Use UberEATS 2/5
Every time I try to use this app, I get ridiculous charges, and I have a $50 credit by signing up through deadspin.
I can't wait for the day UberEATS picks up McDonalds.
Fees too much 2/5
Is it a good service? Yes but I will not use it again because the fees are too much
I wanted to order a pizza from a place that's on the other side of town. The price with this app including delivery fees with $38 for the one 13 dollar pizza and that's not including after the driver gives you your food you can tip the driver in the app because I don't think the tip is included. That would make it $43.
I decided to drive over to the restaurant and I paid $14 including tax instead. If you have money to burn go for it, it's a good service but it's too pricey.
Mediocre App and Inconsistent Service 2/5
The app itself can be annoying because it does not allow the user to opt-out of promotional notifications. As a result, the Postmates app icon always shows a badge with at least one notification. The solution would be to allow the user to selectively opt in to promotional notifications.
The service itself is as consistent as the outsourced delivery people and the merchant stores/restaurants. In other words it is inconsistent. After a couple years, there still does not appear to be any granular feedback mechanism. This is very disappointing especially given that the service chain is fragmented and there is an intentional/negligent diffusion of responsibility.
Don't bother 1/5
By Ryan 00
Do not use this company! Worst customer service!
Worst service 1/5
I have been using this service for over a year now atleast three times a week. They mess up one out of two orders consistently. Their menus are never correct, and getting through to customer service is such a task. No wonder they don't give out their number because they would be getting flooded with calls. They are going to be losing a long-term customer. Do not use this app!!! Use Uber eats.
Claim of "Delivery Anywhere" is a blatant lie 1/5
Still not available since it started. Absolutely worthless.
most reliable 5/5
always fast, always inexpensive.
My 1st time using this app, bad experience, won't use again 1/5
By Pauly Walnutz
First time I used the app was yesterday. Placed an order, said the total cost was $17.80 food arrived and they charged $27.80. Emailed Postmates to ask why it was $10 more than what I was told before I placed the order and they weren't helpful. They basically just said the prices on the app are wrong and you have to pay whatever the restaurant charges....bad experience on my first use. Deleting app now. You can at least tell me the correct amount before I agree to pay. If you can't do that than you shouldn't be in business.
What a joke 1/5
I was Chicago visiting family and decided to try this app. Ordered from Dunkin Donuts around 745am and it said it would be delivered at 830am. That worked for me because I wasn't supposed to leave the hotel till 9am, so I was thinking there was plenty of time. Took a shower and came back to the app saying it hadn't been picked up yet and my new delivery time was 845am. Sure, still works for me. Got dressed and checked the app again. No one had picked up my order and it was 830am. My new delivery time was 9:15am. At this point, I said forget it and canceled my order. Seems like I'm not the only one who this has happened to... I'll never try the app again.
Really thankful! 5/5
I am so thankful for Postmates I've never had an issue with my orders and the drivers have been awesome!
Drivers are friendly and quick! 5/5
Super convenient for those who can't always escape for lunch and don't have decent places near the office! Drivers are friendly and quick! Love, love, love Postmates!
I love that you can order from any restaurant with Postmates. Every order has been fantastic and the delivery people are polite and kind. I love it!
It is quite versatile! 5/5
The convenience of this app and the variety of restaurants is awesome! They're pretty quick and thorough. I love it. It is quite versatile.
Postmates is awesome! 5/5
I can eat at my desk at work and not even worry running out for food! Keep it up! I highly recommend this app!!
5/5 stars! 5/5
Simple, intuitive and great customer service. Delivery time windows are also very accurate. 5/5 stars, I don't need to say any more good things.
No Costumer Service 1/5
Completely lost faith in this app, and I am deleting it. Thank god for ubereats.
Made an order and got a text saying one of my orders weren't available. I called the restaurant and they said it was very much available. The text gave me the option to substitute my order (even though it was available) so I followed the link and it wouldn't let me select any options! And there is no way to contact Costumer service for immediate help. They ended up canceling my order, and I'm canceling my app.
Great application! 5/5
The design and look of the app is so easy that literally anyone can use it. Easy and Fast. Terrific service offered! Love it!
Easy life 5/5
The amount of time this app has saved me is insane. I don't cook so definitely recommend this for anyone looking to add some variety to their cuisine choices.
This app has been unable to scale and keep customers happy. Have been let down time and time again. Will not use the service again.
Do not use 1/5
Seriously, the worst customer service imaginable. And I'm not talking about the drivers. I put in a request to review a mystery charge on my card and was given silence. I'm going to the bank to dispute the charge, but be warned, there is no easy way to contact Postmates. No phone number, just a convoluted email system that no one responds to. There are far better food delivery service apps out there.
Highly recommended! 5/5
Really love Postmates. It's easy to use and very convenient. try it now!
Could always use more restaurants but it's good! I also like design of this app and possibility to find everything that I need.
Anytime orders are late they credit your account and find the order status for you. Always been very happy with the service. Thanks!
So awesome! 5/5
Just tried Postmates, and it was the best ordering experience of my life! The delivery was super fast, the fee was cheap, and you can watch your food headed toward you on the app.
Great App, Great Service! 5/5
Nice to have options for delivery when I don't want to go out. It has a beautiful user interface and it's easy to use. Thank You.
Push notification ads 😡
Paying more the actual estimate 1/5
I suppose to pay around 12$ for chipotle order and they charge me 15.33$ and their excuse is that chipotle store charge me more than the actual estimate!!! It's just one bowl and chips
By Angry dude 3433345
Never got my food. Waited three hours and I never got my food but was charged for delivery.
They want to charge me $20 for a delivery fee on an $8 order. This app is a ripoff. Just download grubhub,OrderUp, favor, or honestly anything else.
Ordered the food. The driver got close and said it was delivered then left with my food. I tried to contact customer support but they don't respond and they charged me an extra $10 just because. I had to go through my bank for this headache. Avoid at all costs
Horrible ethics. Cancelled deliveries. More expensive. Slower. Unreliable. 1/5
Promo code for $50 expired with no warning so I was charged delivery tax 100% of the cost of my order for a chipotle 3 blocks away.
Customer service response was "I apologize for the confusion about this promo code. We are always available to answer any questions you have about our promotions.
Please let me know if there’s anything else I may assist you with."
What they charge you doesn't necessarily have to be the prices on the menu. I paid $7.25 for an order advertised as $6.50. CS response was basically - 'yea that happens sometimes. You should join our premium subscription program so that doesn't happen'
On top of that, deliveries that are accepted get cancelled 2 hours later. Happened multiple times.
Menu prices are way higher than ordering directly and delivery prices are egregious.
Stick to seamless or grubhub. I'll be happy to see this startup pump their funding money into the economy and then fail
Very Bad Company 1/5
Do not use!
This company has poor customer service, awful delivery drivers, and they over charge you and don't refund you for this poor service. Use another delivery app instead!
By Najia Y
I basically depend on this app (about to order as I type this)
Used this on and off for a year and a half and consistently experienced flaws with almost every order.
You will like them until your order is wrong. Terrible customer service. No service recovery. George was unacceptable.
Very disappointed 2/5
They give you tons of options on the app, let you spend a while compiling your order, and then when you hit submit they tell you there are no drivers available!! It happened to me 3-4 times and it's extremely frustrating.
Also, the Pro membership that says "free shipping" is not true. It's only free if the order is over $25. And it automatically renews every month, which they say in very small print. Useless and sneaky.
Will be using Uber Eats instead.