Wonky code, messed up my order 1/5
The app itself changed modifications on my order. I watched it spazz out multiple times on my order screen, and after fixing my pizza order multiple times, it still managed to change my order to a gluten-free pizza crust.
Customer service refused to offer a refund because the product arrived "as ordered." Now I'm stuck with a $30 rice cracker with cheese on it.
Turn notifications OFF 3/5
The app and service is fine. However their spam notifications promoting their service are annoying.
Love Postmates 5/5
I usually am on a go, but do a lot of work from home, and having post mates is one less thing I have to worry about
Needs more locations 1/5
Seriously. I’m in Albuquerque, New Mexico and I can’t even use this app in my state or city. Should be available for everyone IMO.
Need notifications for deliveries get tons of spam 1/5
I turn on notifications to get delivery updates. Get spammed all the time for promotional updates even tho I have that turned off in the app settings.
No Drivers 2/5
I have never been able to place an order because there are never any postmates nearby to deliver. I don’t even live in Timbuktu.
Worked Great Initially, Now Unusable 2/5
By Brendan McGuigan
Our first two food orders were great. Since then we’ve had three orders that were accepted, then 10 minutes later cancelled. No explanation, and no good way to contact support to find out why. We’ve just done DoorDash for each of them - kept trying Postmates because the interface is nice, but at this point we’re done. Definitely need some way to find out why orders are cancelled- as it is, just frustrating and time consuming. Recommend one of the many competitors.
No customer support 1/5
It’s good until you have a problem. I spent four hours trying to get ANYBODY to respond to my emails about an order that NEVER arrived. When someone FINALLY got in touch with me via email they cancelled my order and supposedly credited my account. It’s still pending so we shall see. To make up for this four hour nightmare in which I didn’t receive my food what did they do? Give me a measly $5 credit off delivery fees. Yeah I’ll be ordering though another ap. Bye Postmates!
Worst delivery service out there 1/5
If you enjoy your food being delivered inaccurately, or having missing items, and then having to deal with customer service that couldn’t care less about your problems, good news! Postmates is perfect for you.
Rip Off/Terrible Customer Service 1/5
Recently we had an incorrect order. Even when I sent proof we were over-charged they refused to refund.
Their $9.99 subscription is a rip. They add fees and with that and tip you don’t save anything.
Love this app! 5/5
It is quick and easy to order. It gives us coupons and tracks our order. We can see when our food is in the oven and when it's on it's way.
Like everyone else here, I live this app! Easy to order and love how we can track the progress. No complaints.
Easy and fast 5/5
By Edsel Ward
Easy to order. Gives you updates on where your order is at. Gives you points for ordering online. Love it.
I LOVE ordering from the app. In my last 2 uses, I haven't been able to 'leave a note of encouragement to the team' not have I been able to 'rate my experience' & add notes.
By Dai Richardson
Great app for one of the greatest food places in my area! Always on time if not sooner than expected with fresh quality goodness for Pittsburgh football baby!
Awful customer service 1/5
The service has gone down tremendously within the last couple of months. It was never that great to start with. The unlimited delivery subscription service is a ripoff. Still got extra during peak times and in certain situations had delivery fees.
My Postmates drivers would constantly get lost while delivering my orders even though the CORRECT address was started on the order.
Sometimes items from my orders would be missing. Very annoying but I would get a refund. However, on my last order Postmates refused to give me a full refund for an item that the restaurant made a mistake and gave me the wrong item. Postmates said blamed it on the restaurant because they didn't get a refund from them.
By Benedict Murphy
This app is excellent, whether you'r e ordering takeout or delivery. So easy to use. I recommend it to any and everybody. And their food is SO good.
Great app and very function-able 5/5
By Clitus Bailey
Great app and very function-able easy to use and quick. Allows easy use of coupons and daily deals.
So easy!! 5/5
By Cuthbert Rivera
Love the Postmates app. It is so easy to pop into the app and order delivery. It saves our frequent orders for even faster reorder.
Very good 5/5
By Carwyn Cooper
This app is honestly good, and fast to place your orders! I love how you can re order since it saves your orders. I love it!
Easy breezy 5/5
By Basil Bell
I have an easy time getting exactly what I want from the app. A nice touch is the notification on my phone after the order is placed so you know it definitely went through.I have an easy time getting exactly what I want from the app. A nice touch is the notification on my phone after the order is placed so you know it definitely went through.
Pretty Good 5/5
Along with improving their food and expanding their menu in recent years, I am very happy with the new app. Keeps track of different delivery sites and my favorites, easy find coupons and deals. Not perfect but pretty good.
Perfect app for a stoner 5/5
By Anselm Cook
I get paranoid talking to people on the phone while high, and I would never eat Postmates without being high, so I love this app.
By Azaria Morgan
I use this app to order the same two food for pick up every time. After the first order, I never had to type anything in again, just select to reorder. Super easy, always done in less than 15 min
Very practical 5/5
By Ralph Collins
This app is a very practical and handy especially if you get tired from work and your love ones are starving and craving something delicious immediately.
By Randolph Stewart
This app works great. Love this better then going online or calling the store. Very easy to use. Great idea wish everyone would go this way and I am not really app person but I love it.
Love it 5/5
By Reginald Sanchez
This app is great I can order food while doing homework and paperwork for work quick and easy.
Update needed 5/5
By Roderick Morris
Need to add option to Use Location Services "While Using the App" in addition to "Always" and "Never"...
So convenient 5/5
You can easily order food without having to call and ask for the specials when everything is at the tip of your fingers!
Works fine but I wish I could add a tip online 5/5
By Mervyn Evans
That's the one thing I like better about ordering from Papa John's online, otherwise it's very accurate. I also really appreciate knowing when my order is on the way via the tracker. Just really wish I could add the tip online.
Fantastic app! 5/5
By Mortimer Edwards
Never ordered from Postmates's as much as I have with the convenience of this app. A truly remarkable tool!
Solid and easy way to order Zza 5/5
By Kenelm Phillips
Customize your order in a very specific way with ease! And explore the menu and coupons. Most importantly, you get the status of your order so you know exactly what's going on.
Easy to order 5/5
By Maynard Campbell
Direct order was great. Less option for easy choices and only the best choice. So its not hard to choose.
Great App! Some issues at the store though 5/5
By Meredith Parker
All in All it's a great app and I love doing business with Postmates. Pricing and food is good. Have had some issues of App showing order ready for pickup and then having to stand around at the store because it actually wasn't ready and the employees put it in the computer as done. Pretty shady move for performance numbers, but that's only happened a couple of times.
By Jocelyn Mitchell
I love this app but dammit sometimes it sends the delivery order to another store that doesn't deliver to me, I can't seem to fix it.
I literally order once or twice or five times a week, the app is so helpful in speeding up order time.
Easy and simple! 5/5
I love this app! Makes my food ordering that much easier ! My only wish is that it will categorize the pickup only and delivery options separately.
Ez to use and cheaper food this way. When I call the store I get higher prices than when I order online. The app is faster than online and I'm always signed in so I get rewards that I can use finally. I've ordered food for like 10+ years and never got a free one yet.
By Geoffrey Baker
I'm a huge Postmates fan anyways, but this app has been Heaven for me. I can re order my usual and I can watch to know when it will arrive. It's never failed me once and I get a free food after 6 orders! Thank you Postmates for being delicious and wonderful!
Best App 5/5
By Gideon Gonzalez
This app is so easy. Delivery is fast. I love that you can watch every step so you can be ready for them. I think I order from them so often just because I like the app.
Love it 5/5
The app is easy to use and navigate through. It gives alerts in real time about my order. -unrelated the food is great!
Cheering them softly 5/5
By Harding Carter
Great app. Ordered my pan food with extra cheese with extra ease. Have a good day yawl.
Overall pretty handy 5/5
By Emery Hill
I use this app on the go. It saves your orders and the deals are all displayed sp it makes the ordering process quick n easy.
Best food. Best App 5/5
By Fergal Scott
Words cannot describe how much I love this app. Also, being antisocial and hating being on the phone, this app is great. Extremely simple and easy to use. Plus, the food is pretty fantastic, so it's a win/win. 10/10
So easy and fast! 5/5
By Fergus Green
I love the Postmates's app. The ability to schedule a carry out in the future and save my favorite orders is fantastic. Also very easy to customize a build your own food; even a half-and-half! The kids love watching for the order updates. Plus they have never gotten an order wrong upon pickup! Recommended highly.
By Garrick Adams
This app makes ordering SO much easier! It's quick and allows me to customize my food however I want them!
Quick and Easy 5/5
Haven't had a problem yet...easy to use, fast service - I guess the only room for improvement would be pictures to go along with the coupon deals for quicker ordering. Not necessary though.
Makes ordering fast and easy 5/5
By Egbert Lopez
Perfect! You could not make ordering food any simpler or faster than the experience of this app. Give the developers a raise!
Easiest app to order food from! 5/5
Easy like I said above...nothing more to say! And you get rewards points again! Good job Postmates.
Awesome sauce 5/5
By Devlin Hernandez
My hubs & I usually get two mediums. Great for having leftovers! One with alfredo sauce & the other with regular marinara. So good!