Perks download 3/5
By Bad chicca
Sometimes app does not load perks
Great App 5/5
Works great, store can have problems with the reader but the app works fine.
By Say Rah H
You should be able to add your own tip, not just based on a percentage.
Difficult to set up and it keeps crashing.
Pick up time is a joke 3/5
By Ricky Dunnigan
The app works fine with me. My problem is what’s the point of ordering online if your order is never ready comes pick up time. Maybe it’s just this specific location.The only reason I order online is because I’m trying to save time. Defeats the purpose when I still have to wait five more minutes When I get there.
Good when it works, doesn’t work much 2/5
Most times when I try to use the app it gives a “somethings gone wrong” error. When it does work it works well, but I’d say that’s 1 in 5 days when I try it. Various app updates have not changed this error.
Great food- terrible ap 1/5
I wish Potbellies could fix their ap so it would be easy to pick stores and redo orders. You can only see past orders after you have gone through ordering. And getting the right store? So difficult to navigate!
Worst app ever 1/5
Not user-friendly AT ALL
Order NEVER ready on time! 1/5
By Payton conn
This is the 3rd time I’ve used the mobile App to place my order and every time I go to pick it up I’m waiting at least 19 min. What’s the point of preordering? So frustrating!!!
Overall Satisfied 4/5
For the most part the app works ok. There are times when it seems to glitch when trying to place a repeat order. Also on a few occasions the store did not have my order ready when promised.
Lacks important details 1/5
No way to tell what your account balance is.
A pain 3/5
It should be easier to see perks and figure out balances on gift cards. They are no where to be found!!
App doesn’t always work?? 3/5
By potbelly fan
App does not always work but when it does it is great!
App: Font is difficult to read/Not ready upon arrival 1/5
By Lilliput Times: Book Reviewer
Gold font on white background is difficult to read.
Ordered and paid via app 30 minutes in advance.
Sandwich was not ready when I arrived 8 minutes AFTER the projected ready-time.
Really do the app sync with store? 1/5
Again this is my second attempt at ordering via app went to store they had not started the order the app said 7.15 ready I am here at 7.19 no apologies no sorry we just started just poor customer service why have an app that does not meet customer voice
This app is straight crap now. Constantly kicks you out and tells you the server can’t be reached. I’ve given it several more chances and it’s still junk. Over it. Jersey Mikes has a working app and is closer to me, so that’s that I guess.
Best sandwich ever 5/5
By Moore's Painting
Vegetables on sandwich always fresh
App is clunky 3/5
By Jack in Oakton
I like that the app lets you reorder but it doesn't let you add new stuff. Also, when I tried to edit my old order, the app kept telling me it couldn't change the order yet it seemed to work. Confusing.
Didn’t work 1/5
My order was not done when I arrived and the cashier was nor able to see it in their system.
App is great, store readiness not so much 2/5
By i love amtrak
The interface and design is well made with care but I feel the stores aren’t ready to handle the change. I ended up waiting significantly longer than my coworkers who waited in line and I ordered ahead of time. Turns out my order was lost in the line and it ended up not being made until after I got there in person.
Terrible App 1/5
By play your guitar loud and proud
Doesn’t record my points/perks...
The best 5/5
By Jamie Jenkims
Underground Wreck Salad is the best. Great crew!
This app is horrid 1/5
I continue to get emails about special offers, go into the store, and the app shuts down or requests that I retry (which leads to more retrys). Thus I never get credited for my purchases and never work towards any benefits.
It's a good sandwich shop but I can get apps at others shops as well.
Contacted the management and nothing gets resolved. Totally frustrated.
By pat mytool
Super fresh ingredients that give all their food a great flavor. The service is consistently professional and efficient. Have yet to find anything close to average. Pumpkin Cookies may be best ever
Used the app for the first time today. Placed my order, was given an order number, and my card was charged. When I got to the store, there was no record of my order. Had to wait for my food to be made, then wait even longer for the employees to figure out if they were going to try to charge me again. This app was supposed to be a time saver but was actually quite the opposite. Save yourself the headache and don't bother with this app.
Scanned and charged anyway 1/5
By Big Zo DOGG
I had the app for my free sandwich but you have to link a card to the app and when it was scanned I was charged for the sandwich even though the app said the sandwich was supposed to be free
The least rewarding rewards program ever. 1/5
Least rewarding rewards program ever.
Best sandwiches!!! 5/5
Really love them, cookies are delicious
What the heck! 1/5
By bb-ann arbor - s state
This app will decrease all your costumers. Pick up time was 6:40pm. Went to pick up. They didn’t have it ready. They acted like they are gonna make my sandwich super fast while I am waiting. By the time I walk out of the store 7:05. 25 minutes of waiting in store. A walk-in would be so much faster. The guys are always rude, so I didn’t care about that part. A sorry would have been great though.
Cannot later order if incorrect 1/5
No Cash 4/5
Not excited the option to pay cash at store was deleted from the new Potbelly app.
Buggy App 1/5
Make selections, scroll up to verify, scroll down and Entries are lost. Server issues when submitting order, orders did not submit.
Hopefully it was just a good 1/5
By Chick from Miami
Even though I only placed one order (that is confirmed in past orders section of app) potbelly charged me twice
I have multiple order online apps and this is only one I have been double charged
Worse App. 1/5
This stupid thing is just all the way bad.
Needs fountain drink option 3/5
Need the ability to purchase a fountain drink from the app, also what happened to Apple Pay? It was in the previous version of the app but is now gone...
Poorly Made App 2/5
The app is poorly made. They layout is confusing and not practical. The order ahead doesn’t work well or at all. And they should let you add the QR code to Apple wallet do you don’t have to open the app every time. But, if you eat at potbelly a lot the app is worth the struggles for the rewards.
NOT user friendly 1/5
I downloaded this app since the store is close to where we live. I know find out you have to have an email address or Facebook. I'm not on Facebook and I don't give out my email, so I'm SOL. First Target and now you guys. Why do I have to give out my email, just to look at a menu? Bad customer service! If I can't look at the menu without having to give up my email, you're history. Whoever set this system up needs to be horse whipped! Not even worth one star.
no cookie 1/5
i downloaded the app and sent it to a friend who proceeded to download the app and i didn’t get a free cookie i’m mad also your piano is out of tune
No place for tax exempt 4/5
By No Donny
This app doesn’t allow you to add a tax exempt card or number. It also doesn’t give you the option to pay at the store instead of using your credit cards
Love the app 5/5
Love the ease of ordering on the app and the perks. Would be great if the order was actually ready most of the time however. Also, the app does seem to be down a lot. Still great though.
Awesome - Thanks! 4/5
Have driven by my local shop many times but never thought to go in, as I don’t like cold cuts. Due to offer for free first sandwich, I was pleased to see that Potbelly offers rotisserie chicken and turkey! If it’s good, I’ll be eating here regularly in the future! Sandwiches are my favorite meal.
As for the app, no trouble with it. Do wish that it supported Apple Pay, as it’s a pain to add my payment info to every system, and the all the hacks these days makes me only really trust Apple with my information.
Love the app! 5/5
Great ordering experience!
Gift Cards? 2/5
Why can’t I add my Potbelly gift card to the app so I don’t have to use the card? Chick-fil-a and other restaurants have that capability and it is very convenient. Please advise on when that will be a part of the app, as it will make me and other consumers of PotBelly visit more. Thanks!
Not great anymore 2/5
This app used to be fantastic. And very helpful when in a hurry. Now I stand in line, because after trying to enter my order multiple times, I have given up on it. This now happens often. Not only did waste time trying to place the order, now more time in a long line. Please fix the freezing, crashing, and missing entries!!!!
Unless you allow location services, you are unable to select a restaurant. They produce a list but it is not in any particular order. The app also stalls and freezes often, unlike other apps on my phone. I haven't tried to use it to order anything.
Needs work, but not all bad 3/5
I downloaded the app to make things easier on myself/family. My wife's mom moved in with us last October, as she's in the beginning-mid stages of Alzheimer's. We've tried to streamline as much of our lives as possible, as having mom here takes a LOT out of us.
I didn't know there was a free sub with the first order. It didn't show up on my receipt, so I'm guessing I'm like everyone else, and am not going to get it. I do like the idea of rewards, as we eat out a lot. Full time jobs and taking care of an elderly, ill parent, doesn't leave a ton of time for cooking. Ordering ahead, picking up and going, is a godsend. I wish the app had a function to tell you when something isn't available, and offer an alternative. Expecting my order to be ready, only to find out my location is out of a side dish/specific sandwich, would be a great addition. No issues with the pay system as of now. Should there be one, I'll be deleting it. I LITERALLY can't afford to be overcharged, and have to wait for a reimbursement to come through
App needs work 1/5
Payment is not consistent. No ApplePay. Has option for PIN unlock but no apparent option for fingerprint unlock. and the biggest complaint: no way to order for right now instead you have to choose a time in the future one hour away. I'm sitting here in the parking lot of the store;it's empty. I could order & pay right here on my phone and go pick it up but that is not an option.
App needs some updates 1/5
I ordered food to be delivered immediately in Chicago only to find out the store that the app connected me to was closed on Sundays and would deliver at 10:00 AM tomorrow. They still charged me. This app needs work.
Not searchable 2/5
I am giving this two stars right now because I have not been able to use the app. Not because of a glitch but because the location is hard to find. The locations are not categorized by state and there is not a feature where you can go by your zip code. There is a long list of locations and I still have not found the one I am looking for.
Pick up time is too long 1/5
By Fox fall
Never actually placed an order because the first available pick up time has always been too long. Faster to go there and order. 50 minutes is too long.