By Lush queen
This app is trash. I had to cancel my old policy and start a new policy due to moving out of state and now all of a sudden I can’t use the app because It only recognizes my old policy and not my new one despite me putting in my new policy number.
I went back 5/5
I bought my first brand new car, 2014 CRV after my husband passed. Unfortunately in April Of that year I had my first accident at 74 years old. I was extremely pleased with the way progressive handled all aspects of the accident where the opposing party claimed Extreme physical damage with me going 20 miles an hour.
I did switch because my insurance rates were increased, and I expected that. And this year went back because I was so pleased with their concerned about me and making sure I was OK. (And they gave me a better rate!)
Deceitful thieves 1/5
Quoted me $164 then 2 months later upped it to high $200s because they told me that they had given me all the discounts they offered for the services. That was my new price after discounts. Mind you I had no idea that was the case. One month later my bill is $387. I called and they told me they actually CHARGED me for not taking up the other insurance policies they covered. Home. Rental, etc. I was never told anything when I signed up. THEN, they backed up my payments and charged me for the balance of the first month I started. THEN, after all the charges were added up my account immediately went into cancellation. My husband and I $900 to prevent our insurance being cancelled.
This app does NOTHING 1/5
By Disi Pointo
This app Does Absolutely Nothing Useful
Every time you tap something it tells you to contact your insurance agent
Claim reporting is extremely frustrating 3/5
You have a great concept, but having the app time out after writing a very detailed narrative of the accident is extremely frustrating.
Love this app 5/5
This app makes managing your insurance policy's soooo easy and convenient. And if you have any questions you can chat with someone right through the app and they respond quickly!
You had ONE job 1/5
Couldn’t even load my ID card, which was the main reason I took time to download and set up the app.
Worst insurance company in the world 1/5
My parked car was hit by a drunk driver, I have uninsured motorist property damage coverage, my claim was denied because I wasn’t able to get a plate before he took off. We had eye witnesses and a police report but they said they’re not required to pay the claim.
AWESOME APP! 5/5
Works great for me. It’s easy.
By Back to miles
The app doesn’t even show that I have insurance says canceled but the payment comes out of the bank each month.
Picture of flo 2/5
The picture of Flo when you open up the app to sign in, it’s the most horrifying thing ever. She looks like a psycho lady. It says a lot about the company
K Gray 1/5
By Big Butt Bertha
Terrible experience prices continue to change was with State Farm for 20 years and then I moved to progressive because the rates were so good, but in the end I am paying what I did at State Farm without the excellent customer service big mistake!
They seem to be okay so far but deathly don’t have the best prices period I have to call back and haggle every once in awhile to keep ED decent price. !
Commercial policy 5/5
I have a commercial policy I don’t think this app works too well for it
THE BEST INSURANCE COMPANY!! 5/5
By Stacey Lai
I don’t know a better company and now you can pay online as well!!
Don’t waste your time or money! 1/5
Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, progressive decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, Progressive emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!
Sergio Ines 5/5
By Sergio ines
Really fast and easy and very affordable customer service was excellent!
Roadside not working 1/5
Roadside service on the app isn’t working. Waited 2 hours for a tow and finally called the roadside number. They never received my request for help through the app.
Policy numbers! 1/5
Progressive why must we enter a policy number when we have already entered passwords to enter the app?! The app is supposed to make checking your insurance policy access easier. Why have two levels of security when you only need one?
Terrible Service & Rates 1/5
They are not willing to help they give you a stern answer. Rates go up to often. BEWARE
Worst insurance 1/5
By Jaqueline Esparza
I had the worst experience ever with them today. I went to check my bank account and they took $1,400 out without notifying me. Apparently because I have relatives that have valid driver license and live in the same house. That’s so messed up that they would do that and they said they couldn’t do anything about it. That’s a lot of money to just take from somebody and a lot of bs.
Weakness of the Photo Estimate 4/5
By Comfortably Paranoid
If you use the Photo Estimate feature when making a claim, you are at a disadvantage because Progressive will offer to pay as little as possible. Better to get the estimate done at a body shop, because the shop might argue with Progressive for a more expensive repair (they get more business and you get a better repair). The advantage of Photo Estimate is you get an answer fast, same day for me.
The app itself worked perfectly.
No Amex option payments 1/5
I’m just so disappointed of this app I was trying to make my payment but they actually limited you to make a payment just only two kinds of payment options (visa-MC) that’s it
Glass coverage 1/5
Glass coverage only covers glass that can be repaired. Why would I buy glass coverage ? if I have to pay deductible first. Insurance rates steadily rise beyond inflation.
It won’t even open! 1/5
I was involved in an accident last night. Typical middle of the night worrying stuff the night after and i thought to download the app. It won’t even open.
The worst experience 1/5
I was recently in an accident and every since then I have been getting the worse customer service. My adjuster never answers my calls or messages. Then she claims my insurance policy was canceled on the day of my wreck but if that were the case I would have a whole new policy and not the same one. Now I’m getting a run around for them to pay for the damages on my car and when I finally do get an estimate from their collision center they won’t even cover all of the damages that for a FACT were NOT there before and happened due to he accident. I pay them $235 every single month to get this type of service and to be treated like this. I will not be renewing with them and I don’t recommend them at all. If you get in any kind of trouble they automatically will give you HELL simply bc they don’t want to pay. IM DONE WITH PROGRESSIVE!!!!
User friendly 5/5
By Fernanda Glez
This app is so user friendly! I love it since I like to do things on my own to have control of my stuff. You never know when you may need your documentation and is nice to have this app that let's you easily access this feature whenever you need to.
Steer away 1/5
By San Anthony
They had trouble getting a hold of me and kept "investigating" me for more than a month. I had to take my car from their service center so that I could fix it myself while they investigate. Worse is that the service center actually damaged my car further by destroying the emblem socket. Now I have wait another month for that fleet claim to happen. Nightmare of an experience.
No apple wallet 4/5
By Twizzell 313 Detroit
Only issue no Apple wallet
Great amazing value for the best coverage. Has loan lease payoff
Not fully compatible with an iPad.... in this day and age come on Progressive........
Awesome roadside assistance! 3/5
Here in 30 minutes and very sweet. They rescued me. Progressive there when I needed them!
Needs a makeover 1/5
All the times y’all have Flo promoting, y’all need to have her redo the app. It’s such a disappointment when you look how advanced other insurance companies apps are. This app would be perfect if it was 5yrs ago.
Just signed up - No Apple Wallet Support 3/5
So far the app is working fine. I am really disappointed at the fact that i had my insurance card stored in Apple Wallet from American Family but Progressive does not allow insurance card storage in Apple Wallet. It’s almost 2018 for crying out loud.
No Problems with me 5/5
The app could look a little nicer, however, it certainly gets the job done. Also, how often does one need to open their insurance app.
App works fine except when I try to pay the bill it won’t go to the page. If I can’t pay the bill easily it just using up space on my phone.
Would be nice to have id card available in Apple Wallet 3/5
Would be nice to have available in apple wallet to protect privacy of other items on phone
Fast. Roadside assistance 5/5
By Electric unicorn
This ap Ryan asmoothly on my cellular iPad. I had a flat tire and did not have the equipment to change the tire myself. Summoned roadside which arrived in under an hour and had me back on the road using my spare tire in less than 15 minutes. Great customer service fast response and less than 1/2 of what a much more expensive company was ripping me off. I have never had a problem. Keep up the great work.
A disconnect 3/5
Got notification a few weeks back that I was due for renewal, so I set up an auto pay to occur the day before the due date. Then today I get a notification via mail about my upcoming due date! You guys are wasting money. Also, there’s an option inside the app for sending feedback, only it won’t let me because my “email is not set up”?? My email is fine and the error msg gives no more info than basically saying it doesn’t work.
Pretty lame app 2/5
Doesn't seem to really work. What else is there to say.
IOS 11 1/5
After updating to IOS 11 it seems the app keeps crashing at login page.
Don't not get Progressive they're horrible 1/5
This is my reply to their quote : Sorry it's to late I try to give you guys my business but your agent was very unprofessional and I kept getting inaccurate answers . My license been active for about 10 years I never had an accident never made a claim on none of the insurance companies I been with only had 1 or 2 minor violations which both were taken to court by my attorneys got little to no points -- your customer service is horrible and I would never refer or call you guys ever again I called your competition State Farm with in an hour I got Insurance the same day the emailed and faxed me my insurance card and I was able to get my plates and registration from the DMV -- to solve my issue all was needed was simple and or professional communication non of which your agent had -- progressive thanks for nothing -- great job at being horrible and not attempting to help potential clients
Have been using it with no issues.
I had a very disappointing experience 1/5
By Yes cure K
I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!
The new update claims that once you download the IOS11 it solves the problems. However I downloaded IOS11, only to have my app crash when I am trying to send a photo claim.
Make paying easier 3/5
Overall the app is good. Not really any issues to complain about except every time I go to make an early payment it won't let me use my card on file and makes me enter all my information over again? Yet it says my card information at the top of the page while I'm entering it in? I had Geico before and literally all I had to hit was "make early payment" and it did it all for me.
Can't log in 1/5
By B. Cheifer
I only have renters insurance through them so it won't let me log in...
Glad I switched! 5/5
My vehicle has been paid off for quite sometime. I don't have any tickets or accident history, and yet State Farm insurance was increasing my rates. I was paying double with State Farm compared to Progressive! In addition to the exponentially better pricing I received with Progressive , the experiences I have had with customer service has been exemplary. With both signing up, and my roadside assistance needs, my time spent speaking to a customer service rep was extremely pleasant. I also like how the app is set up. You can save your insurance card to it, modify payment dates up to 10 days, and summon road side assistance all from the app. So far so good. I am glad I switched, and as long as I don't see any absurd price hikes in 6 months then I will continue to be glad I switched to progressive.
Wish I would have never signed up 1/5
Terrible customer service, first six months my raster was very low I guess they wanted me to switch, then the next six months my raster went up by$30 per month.
I called to ask why and was on the phone for 63 minutes and got nothing accomplished.
Very poorly trained customer service personnel, and very rude!!!
Simple and Easy 5/5
I don't need to see much on just an app. I like the simplicity of it a lot because I can see quick and simple things! Lovely!