Horrible Customer Service 1/5
By Me to you so be happy
Obviously this isn't about the app, it's about the insurance company. If you plan on going with progressive be sure that it's a commitment you will follow through with. I started a 6 month policy for about $950. I went through with it for 3 months then I cancelled it because I found a policy for $440 cheaper somewhere else. When I cancelled I ended up being charged part of an additional month for who knows what and also because whoever cancelled my policy cancelled autopay before the policy. In the end for 3 months of insurance I ended up paying around $640 meanwhile my new policy is $510 for 6 months. Don't waste your time with these guys because they'll definitely waste yours along with your money!
They will not cover windshield damage, even if you take out the policy with extra pricing for windshield damage. This company is a scam and offers you a false sense of protection. Anytime that you try and have a conversation with them about this you will "accidentaly" be disconnected.
Worse insurance company ever!! 1/5
They cancelled me because I didn't call to review account information over the phone!! Horrible!!
Easy to Use 5/5
This app is easy enough to use for paying and reviewing documentation about my policy. Can't speak to claims (fortunately no accidents) or other uses of the app.
All the app does is direct you to the website. What's the point of it??
App is horrible 1/5
By Lady CM1290
The app use to record the duration the car would run for...it no longer does!!!!...I'm pretty sure things are recorded incorrectly, also something changes in the app constantly!!!...what's going on??
Not sure why everyones panties are in a bunch 4/5
This app works great. States my auto policy and the coverage I have, lists billing history for good behavior driving, and presents my proof of insurance in a readable fashion. Does what it was meant for, but they could add some extra features like the previous reviews have mentioned but I wouldn't go so far as too only 1 star this app. 4/5 stars
Needs a lot of work 2/5
Incomplete app. Can't see or print ID cards, can't see all of your "bundled" policies, only auto. Come on Progressive. Feature function light.
Saves Hassle 5/5
Does just what I want. Saves my proof of insurance that I'm required by the state to carry. I like not having to carry paperwork in my wallet or saddle bags. My state accepts this form of proof. Woot!
Why all the hate? 4/5
Yeah it'll crash every once in awhile, but overall not bad. It's easy to navigate and the important stuff is right there.
Insurance Card 1/5
By State Farm Switcher
Please make insurance Card visible in app. I mean, State Farm does...
Since the latest apple iOS update, the app crash every time I try to open it. Be nice if you'll get it fix
Why would there exist an app for an insurance company that doesn't allow you to pull up your insurance card at the blink of an eye? Makes no sense.
I like it 5/5
Simple just the way it is needs no update or bugs fix. Anything, just fine. Very happy with the app.
Major bug - Notification request loop 1/5
Won't go past the notifications request after login, very poor QA.
App works great! 5/5
Let me guess, there's going to be a bunch of idiots on her complaining that it doesn't use Apple Pay or Apple wallet or something. They always do. Then they give the perfectly fine app a 1 star. It's annoying.
The app itself is fine. Don't let a few complainers get in your way.
Will not go past stay the loop screen.
Why doesn't this app work? 1/5
Why doesn't this app work for renters insurance? It won't let me log in at all if your a insurance company the app should work for all policies not just one
Please fix issues 2/5
I love the app. It's USUALLY so convenient for paying bills and viewing cards. But every since the update it will not let me sign in at all. Touch ID is enabled and after using my fingerprint the app crashes. Please fixxxxxx!
Worthless App 1/5
Signed in and tried to get any of my current insurance information such as insurance card coverage etc. etc. Every selection that I chose told me to go to the normal website. Worthless application. If there was zero stars to give that would've been my selection.
Great app, love that Touch ID works for it!!
Great, just needs iPad support - stop asking for "wallet" support people 4/5
By Kaleb Conner
The app works great on my iPhone, I would love to see it be added to the iPad for support.
Also to the people asking for he insurance cards to be in the "wallet" app, apple doesn't allow this. It's not progressive's fault, blaming them for it is foolish.
Keep up the great service progressive!
I have been worried because the fast pace life has left me wondering if I have my current insurance card and keep forgetting to check my glove box... so I was laying in bed and decided you know what the app might show me and hopefully it is easy and at that moment I hoped that once I downloaded it I wouldn't have a huge hassle retrieving my user ID and password, super simple and quick first YESS moment, then I was l hoping there would be an option to make it simple to receive my paper insurance card...another YESS, not only did it have the option but it also gave me one simple option to have it mailed to my address WITHOUT the hassle of downloading and printing, since I no longer have easy access to a printer.
So I am extremely satisfied with this app... and to be honest I never EVER write reviews... I was blown away and had to let others know...
To be continued... hoping I will actually receive my hard copy in the mail soon 🙏🏻
Most of the time won't connect. Super slow when it does
App is very rudimentary. 1/5
Need to add billing statements.
Nigel C. 5/5
This app is absolutely amazing.
I love the fact that...
1. it shows you what u really came to see!(your next payment amount, due date as soon as it pops open and
2. it also stays signed in until you decide to sign out.
3. it allows you to tap directly in to and use the electronic copies of ur documents and email them.
THX PROGRESSIVE APP DEVELOPERS! Nice! 😄
Need pass for wallet 1/5
Will change review to 5 stars once the ID card can be added to the wallet!
Update Please 2/5
Please make this app compatible with iPad and iPad pro
I love this app 5/5
I love using this app
Crashes all the time 1/5
This app crashes constantly especially if you try to view discounts, instant crash
App has a problem 1/5
The app won't recognize my renter's policy that I had just purchased.
Always "offline" 1/5
So you only need this app when you really need it and everytime I need it, it always says "sorry you're offline" even with full signal 4G LTE or wifi I can never login it it just tells me to call the 1-800 number. I dont know if they need an update or a bug fix but for being a convenient app its not very convenient.....
Get your stuff together progressive 1/5
By Steve O 1990
Out of all my Apps this is our worst app ever does not let me login on have to go all way to the website to pay my bill it's very inconvenient did not recommend this app to anyway
No Wallet card 3/5
Would be really nice to get my ID card in apple's Wallet app instead of having to go all the way into the progressive app to find it...
Latest update crashing 1/5
Just updated to this version, keeps crashing at the login screen on my 6plus. Has worked flawlessly up until this last update.
Great app easy to use 5/5
Just started with progressive insurance and i am impressed with the app.
Great updates 5/5
By 1337 waffles
Easy to use and love touch id
Roadside assistance ... NOT 1/5
By goo boy (Adam Deehr)
Used the app to request roadside assistance. It told me help was on the way. Waited an hour. Nothing. Called and talked to someone. They said that no one was ever dispatched. Then the call got disconnected. I called again and gave them my info all over again. After being on the phone for 20 minutes giving all my info again they finally dispatched someone with another hour ETA. Worthless app feature.
Easy to use, design is great, no problems ever with Papal in anyway. (Paypal user since 1999)
Great app 5/5
The previous reviewer is incorrect: you can do plenty within the app without having to go the website. You can pay your bill, change a bill due date, see your upcoming bills, view/share your ID card, get roadside assistance, file a claim, view your coverages, etc. I'm not sure why this person is saying otherwise. I can meet all my essential needs without ever having to go to the website.
Doesn't even work 1/5
I try and log in and it shuts down. Please fix.
Almost everything is done on the web 2/5
In comparison to Geico's app, this one falls very short on what it can do for you. You can find almost any function on their web service but nothing on the app. They should add the feature to text or message an agent like Geico has. Please update this.
Roadside Assistance failure 1/5
By Snedly Von Munchausen
The app tells you that a roadside assistance request has been put in when using the roadside assistance feature. However, it simply doesn't work. You have to call them. You might as well not even have the app, or progressive might as well not have the "roadside assistance" feature as part of the app. After placing the request it clearly stated, "help is on the way" however, HELP WAS NOT ON THE WAY. I waited, no one showed up... And had to call. Could have saved me $ and time.
Touch ID. 4/5
ADD TOUCH I.D. !!!!!!!!!!!!!!!!!!
UPDATE: Touch ID doesn't work on my iPhone 6 or my wife's 6s plus. All other Touch ID apps work.
UPDATE 2: Touch ID now works.
Works Well 5/5
No complaints. You can see the status of your claim and it's easy to log into.
Can't even login! 3/5
Keep trying to loving and it keeps telling my info isn't right. I've logged into website and it works fine, but just can't get into the app.
Touch ID 2/5
Touch ID is NOT working. Have to login every time.
Simple, but so far, so good. 4/5
I read one review where someone said TouchID did not seem to remember you. I played around with it and figured out that TouchID is only used if you do not log out from the app menu. If you simply shut down the app via the app switcher (double click home button and swipe up on Progressive app to close), the next time you open the Progressive app, it will prompt you for a fingerprint.
App and TouchID 3/5
Current version appears not to retain the use TouchID setting.