I had a very disappointing experience 1/5
By Yes cure K
I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!
The new update claims that once you download the IOS11 it solves the problems. However I downloaded IOS11, only to have my app crash when I am trying to send a photo claim.
Make paying easier 3/5
Overall the app is good. Not really any issues to complain about except every time I go to make an early payment it won't let me use my card on file and makes me enter all my information over again? Yet it says my card information at the top of the page while I'm entering it in? I had Geico before and literally all I had to hit was "make early payment" and it did it all for me.
Can't log in 1/5
By B. Cheifer
I only have renters insurance through them so it won't let me log in...
Glad I switched! 5/5
My vehicle has been paid off for quite sometime. I don't have any tickets or accident history, and yet State Farm insurance was increasing my rates. I was paying double with State Farm compared to Progressive! In addition to the exponentially better pricing I received with Progressive , the experiences I have had with customer service has been exemplary. With both signing up, and my roadside assistance needs, my time spent speaking to a customer service rep was extremely pleasant. I also like how the app is set up. You can save your insurance card to it, modify payment dates up to 10 days, and summon road side assistance all from the app. So far so good. I am glad I switched, and as long as I don't see any absurd price hikes in 6 months then I will continue to be glad I switched to progressive.
Wish I would have never signed up 1/5
Terrible customer service, first six months my raster was very low I guess they wanted me to switch, then the next six months my raster went up by$30 per month.
I called to ask why and was on the phone for 63 minutes and got nothing accomplished.
Very poorly trained customer service personnel, and very rude!!!
Simple and Easy 5/5
I don't need to see much on just an app. I like the simplicity of it a lot because I can see quick and simple things! Lovely!
Worst customer service 1/5
This company has the WORST customer service I've ever experienced. I was a customer for over ten years and will never patronize this company or its affiliates for the rest of my driving days.
Progressive needs to support ApplePay to securely capture credit & debit cards for payments as stated in this update.
Requested Roadside Assistance; app tells me I'm not in the USA 2/5
There is a major bug that prevents submissions for roadside assistance because the location is determined to be outside the USA when Apple Maps clearly had located me in the USA. This required me to call and be processed through vm hell. Once my phone request was submitted I'm unable to track the progress of my tow service through the app. The services are totally disconnected. That would be ok if their text services sent notifications on time. Instead, I got phone calls and texts from Progressive after the local service provider was already at my vehicle. Since the phone rep estimated it would take 90 minutes to get assistance I left the scene and got dinner. All in all a poor moment of truth for Progressive in the app, on the phone, via text. These systems need major user experience overalls and testing. Shame on them. Prior experiences paying bills and reviewing my policy have worked as they should, but only two stars because when I needed Progressive most, they failed me.
Also note to the developer team responding to reviews, I submitted my bug to your team through the app feedback button first. Your team replied asking me for personal information over email that has no relevance to a bug report with no additional follow up questions about the bug.
Works as designed 5/5
Works as intended if you login correctly. You'll be able to pull ID cards,print your documents make payments,do vehicle and driver replacements .... everything works fine on the app
Useless app like their service 1/5
Like their service that app also not working or function. So disappointed with them. I lost faith with their
No good 1/5
By Gary Big
I can't log in. There's no place to reset the password. All because I can't remember the answer to my security question
By XxX billybob XxX
The app is 💩 it is always forgetting my login information try to put it in and the app crashes this app is nothing but a BIG PILE OF STEAMING 💩.
I would try the feed back option but every time that I open the app it crashes on me how am I to provide feed back on the app when it keeps crashing on me?
Unable to upload photos/docs. 1/5
I have been trying to upload my document photos as advertised by progressive. This is not true and is not working for ios and android. It would be nice if this feature can be available on next update.
Can't get log on to work using every method suggested and some that were not. Since Progressive had me install "snapshot" in our vehicles, it would be very nice to be able to track our driving. Very poor performance, I just hope the insurance is not like this app.
Finally futuristic 5/5
I only used the app for about 20 seconds but was able to pay my bill in that time. Finger scan in, tap pay and done. Really made me feel like these phones are finally earning their keep.
Multiple accounts 3/5
I have multiple accounts with two different agents. I only see a way to have one on the app.
It's good! 4/5
Not too bad for what I needed it for at all made it convenient to keep my card in my iBook so I have it on the ready pretty much whenever instead of having it in my wallet where I might suddenly misplace it somehow. Good app!
Does not function for most of what Progressive claims app can do
Don't not create a claim with this app 1/5
DO NOT CREATE A CLAIM WITH THIS APP. I'm stranded with a busted window right now. I submitted a claim through the app and now Progressive rep says I have to wait until some person somewhere manually enters the information to actually create the claim. It's been four hours and rep says it could be take a whole day! I cannot schedule an appointment with Safelite until the claim gets created.
Why was snapshot performance removed in latest update? 1/5
By Vipul L
Why did latest update remove Snapshot performance? This app is pretty useless now without it. Time to delete the app.
The only thing I would complain is that there's no ability to add the insurance card to Apple Wallet.
Good looking but can't make my payment 3/5
Bizarrely, this app won't let me make a 4-figure payment (the amount needed to pay six months in full). Otherwise it is a handy way to reference my account.
Freezing when I try to take claim photos 1/5
The app keeps freezing and crashing when I try to take claim photos. Works for a second then freezes and crashes.
Horrible Customer Service 1/5
By Me to you so be happy
Obviously this isn't about the app, it's about the insurance company. If you plan on going with progressive be sure that it's a commitment you will follow through with. I started a 6 month policy for about $950. I went through with it for 3 months then I cancelled it because I found a policy for $440 cheaper somewhere else. When I cancelled I ended up being charged part of an additional month for who knows what and also because whoever cancelled my policy cancelled autopay before the policy. In the end for 3 months of insurance I ended up paying around $640 meanwhile my new policy is $510 for 6 months. Don't waste your time with these guys because they'll definitely waste yours along with your money!
They will not cover windshield damage, even if you take out the policy with extra pricing for windshield damage. This company is a scam and offers you a false sense of protection. Anytime that you try and have a conversation with them about this you will "accidentaly" be disconnected.
Worse insurance company ever!! 1/5
They cancelled me because I didn't call to review account information over the phone!! Horrible!!
Easy to Use 5/5
This app is easy enough to use for paying and reviewing documentation about my policy. Can't speak to claims (fortunately no accidents) or other uses of the app.
All the app does is direct you to the website. What's the point of it??
App is horrible 1/5
By Lady CM1290
The app use to record the duration the car would run for...it no longer does!!!!...I'm pretty sure things are recorded incorrectly, also something changes in the app constantly!!!...what's going on??
Not sure why everyones panties are in a bunch 4/5
This app works great. States my auto policy and the coverage I have, lists billing history for good behavior driving, and presents my proof of insurance in a readable fashion. Does what it was meant for, but they could add some extra features like the previous reviews have mentioned but I wouldn't go so far as too only 1 star this app. 4/5 stars
Needs a lot of work 2/5
Incomplete app. Can't see or print ID cards, can't see all of your "bundled" policies, only auto. Come on Progressive. Feature function light.
Saves Hassle 5/5
Does just what I want. Saves my proof of insurance that I'm required by the state to carry. I like not having to carry paperwork in my wallet or saddle bags. My state accepts this form of proof. Woot!
Why all the hate? 4/5
Yeah it'll crash every once in awhile, but overall not bad. It's easy to navigate and the important stuff is right there.
Insurance Card 1/5
By State Farm Switcher
Please make insurance Card visible in app. I mean, State Farm does...
Since the latest apple iOS update, the app crash every time I try to open it. Be nice if you'll get it fix
Why would there exist an app for an insurance company that doesn't allow you to pull up your insurance card at the blink of an eye? Makes no sense.
I like it 5/5
Simple just the way it is needs no update or bugs fix. Anything, just fine. Very happy with the app.
Major bug - Notification request loop 1/5
Won't go past the notifications request after login, very poor QA.
App works great! 5/5
Let me guess, there's going to be a bunch of idiots on her complaining that it doesn't use Apple Pay or Apple wallet or something. They always do. Then they give the perfectly fine app a 1 star. It's annoying.
The app itself is fine. Don't let a few complainers get in your way.
Why doesn't this app work? 1/5
Why doesn't this app work for renters insurance? It won't let me log in at all if your a insurance company the app should work for all policies not just one
Please fix issues 2/5
I love the app. It's USUALLY so convenient for paying bills and viewing cards. But every since the update it will not let me sign in at all. Touch ID is enabled and after using my fingerprint the app crashes. Please fixxxxxx!
Worthless App 1/5
Signed in and tried to get any of my current insurance information such as insurance card coverage etc. etc. Every selection that I chose told me to go to the normal website. Worthless application. If there was zero stars to give that would've been my selection.
Great app, love that Touch ID works for it!!
Great, just needs iPad support - stop asking for "wallet" support people 4/5
By Kaleb Conner
The app works great on my iPhone, I would love to see it be added to the iPad for support.
Also to the people asking for he insurance cards to be in the "wallet" app, apple doesn't allow this. It's not progressive's fault, blaming them for it is foolish.
Keep up the great service progressive!
I have been worried because the fast pace life has left me wondering if I have my current insurance card and keep forgetting to check my glove box... so I was laying in bed and decided you know what the app might show me and hopefully it is easy and at that moment I hoped that once I downloaded it I wouldn't have a huge hassle retrieving my user ID and password, super simple and quick first YESS moment, then I was l hoping there would be an option to make it simple to receive my paper insurance card...another YESS, not only did it have the option but it also gave me one simple option to have it mailed to my address WITHOUT the hassle of downloading and printing, since I no longer have easy access to a printer.
So I am extremely satisfied with this app... and to be honest I never EVER write reviews... I was blown away and had to let others know...
To be continued... hoping I will actually receive my hard copy in the mail soon 🙏🏻
Most of the time won't connect. Super slow when it does
App is very rudimentary. 1/5
Need to add billing statements.