Not a pleasure 1/5
Your store is a pleasure your app is NOT!
Deleted off my phone
Please enable e-receipt 3/5
Please allow access to e-receipt through the app! Thank you
Search function is not helpful 3/5
By Saxon Beach
Try adding Cheerios to your shopping list. It adds it but doesn’t tell you where it is in the store. Generic cereal tells you. Cheerios cereal does not. Try to assign it to a location and you only a very few options none of which are related to cereal or an Isle number at least.
That is just one example.
Also when I arrive at Publix, my Walgreens app tells me about their specials because they have location as an option but not Publix
The app itself is pretty slow at touch commands probably a code issue.
Good not great. 3/5
The app overall is good, but there are moments when the search feature doesn’t work and when the shopping list won’t load. Whatever server the app is pulling data from is not reliable or is overloaded with queries.
Shopping list will not load! 2/5
This app was very nice until earlier this month. I thought this was fixed but yet again today the shopping list will not load. This is the main reason I use the app.
Sometimes - it actually works. Most of the time, it doesn’t. Ironically, it never works in the Publix store.
Would be great - if reliable.
By fivespot after dark
Crashed twice within first minute of use - each time when using the shopping list feature.
More often than not the app doesn’t work but only after I’ve created my shopping list and am in the store. I keep trying after every upgrade because it would be beyond convenient but keep getting disappointed.
Kroger’s app runs circles around this one! 2/5
I’ve been a loyal and consistent Publix shopper...that is until Kroger launched their app. Kroger tell you the prices, aisle and other cool features! Get on board Publix!
Poor search functionality 2/5
This app has a terrible search results. The layout of the keyboard over the keyboard blocks you from selecting items. For example typing in kosher salt which should narrow it down more that what it does has the actual result at the bottom where it is under the keyboard making it impossible to click on. Please fix this and I will adjust my rating. As it is now it is a useless app.
The App Developers are morons! 1/5
It’s is obvious that not only are the developers morons but illiterate as well.
I’ve been reading more reviews of customers complaining about the shopping list and their reply is always about a bug they fixed in 8/17. One review from 2/18 addressed the shopping list concern and all the developer could do was Bragg about fixing something else in 2017! What a bunch of incompetent baboons!
Update!!!! I just downloaded the Winn Dixe app and it is awesome!!! There is even a Winn Dixie close to me! Looks like Publix has lost a 35 plus year customer!
Wowed!! It’s been 3 hours and my shopping list still hasn’t loaded!!! Wow I’m impressed by you app expertise! Great Job!!!! Your update and bug fixes really has improved the app. I love how my shopping list freezes and won’t load and the constant crashing is awesome! If your goal was to turn a great app into a crappy one you have succeeded beyond anyone’s wildest imagination. Maybe it’s time to start shopping at Winn Dixie! Hey do you think I could get my shopping list to load by the end of 2018!?!? You guys think you have fixed anything!?!? I’m a district manager for my company and if any of my employees screwed something up this bad they would be Fired!!!! Can I speak to the manager of the app team? I want to tell them what a complete lousy job you have done fixing the app! Oh... it was working awesome!! BTW I never had any problem finding anything location for product was 100% accurate. What happened? You guys didn’t have anything to do but screw up?
App is broken 1/5
Shopping list doesn’t load and the app crashes. I deleted and reinstalled but experienced the same problems. Before the issues started popping up, the app was great and very helpful and, because of that, I’ve been patient waiting for an update but it’s been a few weeks and will probably need to switch to an alternative shopping app.
Digital coupons 1/5
Ever since the last update, when I go to the digital coupons to browse and load, the page simply says “no coupons available”. I can find no information on the discontinuation of digital coupons yet there are none in existence. Digital coupons are the main way I shop at publix so I will not be shopping there until I can access coupons again.
So very handy! 5/5
Whenever I discover that I’m out of a product, I put it on the list right away (or my husband does). When it’s time to go to the store, it’s on the list in the right order to shop efficiently! Sometime I add items for other stores, since it’s so handy!
Had to delete 1/5
Used to be a great app but not anymore. I reported but still not working.
I have loved and used this app for years Now I cannot get my shopping list to load, and it disappears as well. Deleted and added back.
Then I could not remember my password. Tried to reset it, and I get no msg on how to reset. So frustrating. What have you done to this app. I’m so sad.
Less and less useful 1/5
Publix just can't seem to take app development seriously. Bug fixes, from this perspective, amount to removing a feature that isn't working properly, rather than actually fixing it. C'mon, Publix, your competitors are leaving you in the dust on app functionality. Technology-wise, Publix needs to come to the realization that we live in an Amazon world, now.
Show prices within the app. Total up the cost for me, to help me budget my groceries. If something in my list is on sale, or has a coupon, show that fact to me. If I have something in my list that is similar to a sale or coupon item, clue me in to that. Make the app provide me with value and potential savings.
Change the weekly ad to a simple scroll, similar to the e-coupon list. And on the topic of coupons, make the coupon screen big enough that I don't need a magnifying glass to see the product and text. Also, why bother showing me coupons in the mobile app that still require me to use the website and print out a hard copy? What's the point? If you resist the functionality of the modern world, you will be left behind by competitors.
Give me a simple way, within the app, to request products that you carry, but that my store doesn't normally stock. Waiting in line at the customer service booth to watch them slowly fill out a form for a product that I know is available at another Publix is a waste of time; especially when half of the requests from this process go unfulfilled.
Great app. Love the coupons. Only problem I have with it is that I wish they’d show the prices of the items you’re looking at. But I also know it would be difficult to do that with all the bogos and other deals available in Publix.
Love Publix, the app needs work 2/5
Seems like there are some bugs that need to be worked out. Tried loading my phone number under the digital coupons tab and the app keeps freezing. Hope you can get this working soon!
Please create a scanner to check for coupons like Target has 3/5
I love this app for the digital coupons, WHEN the coupons actually connect at checkout. They do not always go through, and then I have to stand in line at customer service desk to show them, YES, I did indeed have digital coupon clipped, and YES, I purchased correct items for coupons. That's a real drag. I would highly suggest Publix app incorporates a bar code scanner like Target has, so customers can scan an item while in store, so that if there are coupons or BOGO, etc., CURRENTLY available for items we are buying, we can then tap to clip on the spot. Would make life so much easier. As it is now, I have my shopping list, and I have to make a note next to items to remind myself to watch at checkout to see if coupon deductions show. Its more work and prep/planning than hard copy coupons at times.
Do you not test the updates you make? 1/5
EDITED 2/6/18: Please stop messing up the app! Do you guys not bother to test out the changes you make when you update the app? I haven't been able to open my shopping list in over a week. I had to go online and print out my list from my computer because I can't see what I've put on my list. Really frustrating. Just leave well enough alone. I love the app and use almost daily but then you screw it up and it becomes nothing more than an aggravation.
Love using this app and it's great that it tells me my shopping list aisle by aisle! My only suggestion is to have better accuracy with some items. I like that I can add items to my list that aren't in the ad but a lot of times the app doesn't know where they are in the store. I understand some small/obscure items could be difficult but major items (like pancake syrup) should be easier to find. But, that doesn't stop me from using it! :)
Anytime I try anything it crashes.
Sad app 1/5
App is unstable. Often closes on me, especially when not on WiFi and there is never WiFi in Publix. In fact there are dead spots. Shopping list won’t load anymore. Deli ordering and saving favorites is not user friendly.
What happened?? 2/5
This app has always been a little glitchy, but after this last update I can’t even get my list to load. It just spins and spins. Please fix 😩
Update - Shopping may be a pleasure...but the app stinks 1/5
Why can’t Publix just make an app that “works?” This has been a buggy piece of junk for years. Latest bug - opening shopping list crashes app.
It seems that Publix has decided that rather than restart from the ground up, they would instead just add more things to the already broken piece of junk. Latest addition is the ability to order delivery - which I get, but shouldn’t the focus first be on getting what’s there already to work? Or to update to a modern interface? This looks like something from 2010.
Publix - still second place to Wegmans and this app is a microcosm of why.
App is Broken? 2/5
I can’t load my shopping list, which is also reported by another reviewer. Hilariously, when I went to the contact center, there appeared to be no way to contact them. There is an icon in the center that *maybe* is supposed to be a chat feature, but if so, it doesn’t work. I could find no way to email anyone to possibly resolve the issue. I think this is all related to latest update, because I’ve used the app before without this issue.
In general, it’s an ok app. If I could pick and choose features from Publix and Kroger, I’d have a killer app. Kroger has a neat feature on its digital coupons that show you which products apply and allow you to add them to your list. Kroger also supports landscape mode, which would be nice because I like to plan my list on my iPad and access it on my phone in the store. I'd also like to view the weekly ad as printed; it’s a better format for me than the list view, which I find overwhelming. I like that the Publix app sorts your list by aisle; it’s super helpful. (Although other reviewers are reporting that feature is broken in the latest update. I can’t know for sure since I can’t get my shopping list to load.)
I don’t mind Publix' higher prices on most things because it’s a much better experience shopping there, but not being able to use the app reduces that somewhat.
Love the Publix app 5/5
By Missy O'Connor
I️ use the app all of the time and save a bunch of money. Love Publix!!
I love using the app to make my shopping list. I also love how the app organizes my list by isle according to the store in shopping at. The one thing I don't like is that I can't make my shopping list on Tuesday for Thursday shopping because the ad changes on Wednesday. Kroger posts the next ad early as well as the current ad. I wish publix would do the same. Also, add more coupons!
The latest update: I’m having trouble opening my list! Very aggravating while I’m shopping!
<3 Publix, hate app 1/5
I will be a Publix gal til I die, no doubt about it. I absolutely love Publix. The app is laughable and always crashes. I can never pull up the weekly ads. Not to mention it isn’t user friendly at all. I am updating but what exactly are they updating? Honestly, it’s better to go to the website-save your space! Can’t wait until they branch out to other developers to get it right! *this has no reflection on the actual stores or employees because they rock!
Designed for One Family Member to Do All the Work 3/5
I like using this app but now that I’m engaged I’m realizing it is not set up for couples that share household responsibilities. There is no ability to co-create shopping lists or independently check off items from the same list. At best one person can be in change of meal planning and email the list to the other partner (however then they won’t be able to use some of the in-app features). From a values and convenience standpoint I would like to see publix come up with an update that addresses this design mindset. Otherwise it’s a great app.
Haven’t been receiving my discounts. Worked at first now it doesn’t. Disappointed.
No good anymore 4/5
By TC SOLID
I used to love this app and used it often to add sale items to my weekly shopping list. Since the latest update there is no way to add sale items to your list. This has caused me not to use it or visit Publix as often.
No iPhone X support! 1/5
Lack of iPhone X support is a big drawback.
Shopping list crashes every time I use it if it doesn’t freeze when I open it
Shopping List is not good 1/5
The only thing good on the shopping list is the aisle numbers, but it is too cumbersome to use. I don’t like the item disappearing once I’ve checked it. Then there’s no way to look at old orders to repeat. Publix needs to look at the Wegmans app to know how to do a shopping list.
Trouble loading 3/5
By Renegade Radio
This would be a great app but....it gets stuck trying to load. Either it starts and then bails out, or when loading the shopping list it just hangs and says “loading”. Multiple attempts will finally get it working.
What happened to the app recently? 1/5
By Sad player!
I used to love using this app to create my grocery list, use it while shopping at Publix since it told me what isle things were on, it was working well until recently. The last few times I tried to use it, it kept crashing, not only at home but also while shopping. I was beyond frustrated not being able to rely on the app that had my grocery list hostage. Is there some fix in the works to address the app crashing consistently??
I really really want to like this app 2/5
But I just get so frustrated. It will work fine for awhile then it closes itself. The shopping list won’t work. It won’t delete items I’ve picked up after I repeatedly hit delete. Can’t get rid of the coupons that have expired. But the closing itself and the shopping list not loading, especially when I’m in the store shopping is a pain.
Must change quantity to 2+ before adding item to list 3/5
With the latest update, once you’ve searched for something and want to add it to your list, the Save button is disabled until you change the quantity. I have to change it to 2 (or more), save it, then go back to my list and edit back down to 1.
Improvement of the Search feature would be greatly appreciated, too. I can specifically type in “Publix Seasoned Croutons” and then have to scroll past 20-30 items until I finally get to the specific item for which I searched.
Shopping List Won’t Load 1/5
For the past week my shopping list will not load. The circle just spins and spins but nothing happens. Could you please fix this?
It never loads 1/5
By Asc jdjhwi ge cyanide CDMA
Hope it works as intended someday. It seldom ever finishes loading. Did get a list made and when I got to the store the app would never load.
Matt, thanks for the offer but I think I’ll let you spend your time figuring it out. I’ll check back in the future to see if you work out the kinks.
What happened to this app? It worked flawlessly in the past, now it takes 4 to 5 times to get in and use it. Needs a bug fix, using an iPhone 6 Plus.
Response to: sobercoolcat’s rating/“review” 5/5
Really glad that guy isn’t my district manager, sounds like a nut case. I don’t think he understands what R&D is. On another note though, I love Publix and I’m sure the app will improve with time. So far I’ve signed up and navigated it. It’s pretty self explanatory. Good job as Always Publix👍
Please update this app. I download today and it looks it has a bug because I soon as I open it closes but itself so is not working for me. Once I can truly use it I would give a higher rating.
Update Ruined It 1/5
By App support doesn't respond.
Can no longer search by keyword...only brings up limited products. Online ordering from deli is tedious as I can no longer search for what i need to order (i.e. “low sodium turkey”), without bringing up ALL board head products and having to scroll through to find what I’m trying to order ahead. Not exactly a streamlined experience. I go to Walmart now since I figure if I’m going to be aggravated anyway, I may as well save money.
Worst shopping app ever 1/5
You have to signup to see anything. After signing in it will not provide prices of any product. No comparisons, no suggestions. The most useless application ever. After 10 minuets trying to find the price of a product I gave up. It do allows to scan the bar code of a product, but what use is that if you can’t know how much it costs. Really a lame application. Really disappointed, because Publix is my favorite super markets and the people in the store is great. To bad for this application.
Very handy! 4/5
By JMC Groom's mom
I love walking up to the deli and picking up my order (waiting for me in the cooler) with NO waiting in line! Sooo helpful!
What Happened? 2/5
By P Cowie
This used to be a terrific app then everything changed. To get to my shopping list I have to open the app, immediately click BACK, then click any choice, when that opens, go to BACK and click Shopping List. Sometimes. Sometimes it just sits on Loading and does nothing.
My second gripe is changing Pharmacy to a separate app and then not being able to put my and my husband’s prescriptions in one so had to create a brand new email address for him.
Publix needs to support ApplePay ASAP for ⭐️⭐️⭐️⭐️⭐️.