Needs Touch ID 3/5
Ignoring the cost for reward complaints other made, and that the app is awkward to navigate to find and use rewards, my biggest complaint is not having Touch ID integration.
The app regularly logs you out for security. No complaints as that’s a good practice. But, why isn’t Touch ID enabled to sign back in? When do you find out you’ve been logged out? At checkout when you need the QR code. With Touch ID signing back in is simple. Without Touch ID it means looking up the unique password for Qdoba in your favorite password manager while others are waiting to buy their food.
I love qdubs 5/5
I love qdubs <3
Makes me sign in EVERY TIME 1/5
Makes me sign in every time, also crashes very often
Works ok. 2/5
The app isn't to bad. Could be fixed in some areas. It has a lot of visual problems that need fixing. Text and images are cut off everywhere and flow off the side of the screen in almost every window. Please fix these so everyone can see what we need to when reading about perks. Give us more specials/perks per month as even top tier gets really nothing. 👎🏼
Worst app ever!!! 1/5
This is the most confusing app I've ever had. No one who works there even knows how to work it and it says I have points and then when I try to redeem them, it removes the points and does not allow me to redeem them after all. Then like I said, the employees have no idea how it works either. Not even worth the frustration! If I could give this zero stars, I would.
Keeps signing me out 2/5
I go to Qdoba once a week. About every 4th time I try to use this app I am signed out and can't collect my rewards points. The cashier said she'd give a claim number on the receipt but nope. Also how this rewards program works is confusing. I like the old program better. (I also like Qdoba's menu from like 2 or 3 years ago better so maybe I'll just stop eating there. )
Points don't transfer 1/5
I've tried multiple times to transfer my points from the old card system to the app with no success. Even email anniversary rewards don't apply to my account. Being forced to use this app rather than the physical card would be mildly irritating if the app worked. I go to Chipotle now.
Doesn't work...any other questions 1/5
Loaded on both my iPhone and iPad but it crashes or more interestingly it let's you create an order but when you go to check out, it won't allow you to pick a pickup time and then tells you it can't continue because you need to select a time but you can't. The "Make it at" box just spins and then eventually tells you "Error Sorry, you must specify a pickup date and time." And then the annoying acknowledgement "Got It" like I'm an idiot. The "Make it later" box gives me a screen that says "Today at (null)", I kid you not. If you still want something, maybe try calling or just go to the store and wait in line.
Do you idiots who manage this app realize the business you're losing? Are you even reading these reviews?
Logs off and won't login again 1/5
Just like previous reviews, the App logs out and then it won't accept the credentials that work fine on the website.
Cart did not clear after Submit 2/5
...so I thought the submission failed, this touched submit again...and my card was charged 2x. Don't understand pay/rewards/points on/off option. Points & rewards are really confusing in this app. No points if paying via the app???
Worked for me 5/5
I was concerned about the functionality of the app after reading some of the reviews, so I contacted the Qdoba Facebook page. They told me the reason most people were having problems with losing their points when they downloaded the app is that they were created a new account. I downloaded the app, entered my email, followed the instructions and all my points were on there. I even used my points to get a free entree and drink today.
Customer Service is horrible 1/5
By Tech challanged
The app is junk and Jazmine with the customer service is extremely rude. The app is stupid and not user friendly at all. I liked qdoba but the app launch was a terrible idea. I think I'll switch out my qdoba eats for Pancheros or Moe's or any other Mexican eats.
Not user friendly 1/5
This app has flashy but not very user friendly. It's difficult to figure out where to go to manually add points or redeem offers. Take it down a notch so people can actually use it. It's not practical.
lots of bugs 2/5
this app is pretty sucky when it won't let you log in/select a location/ submit your order. it would be fantastic if it just did what it's supposed to
Too animated, requires login 1/5
This app doesn't support TouchID. Every time I'm paying at the counter, it says "Session timed out" and prompts for the password, so I end up paying with credit cards instead. With no way to get rewards, unless you pay with the app, I still have 0 reward points.
The animations in the app are really distracting and unnecessary, wish there was an option to disable them.
Password Reentry EVERY time?!?!? 2/5
By Dr. Mega-cool
Making users renter their UID & PW every time they use the app is just silly. I LOVE Qdoba and visit the store frequently, but apparently not enough for it to remember who I am. From this perspective the old card based system was vastly superior. Please set the PW timeout to like 6 months or something, I hardly consider my Qdoba Rewards balance info to be sensitive enough to warrant the sort of security currently implemented.
Alternatively, just implement "Touch ID"-- even that would be a huge improvement.
They shifted from a simple card that worked to this app that doesn't. Horrible user interface. Confusing to use. Constantly have to enter password again and again. It's almost like they wanted to cut back on their rewards program by making it unusable.
By L. Higgins
Just as worthless as their website.
Qdoba online ordering services 1/5
This is complete trash. The online services are altogether trash.
Can't leave pick up time smh
App is missing some menu items that are in fact in store. Not easy to customize items (i.e. I only want a kids cheese quesadilla, not a drink or a side). Also, every time we've tried to use it, the soonest available pick up time is an hour and 15 minutes out. Driving to the store, ordering, getting my food, driving home, then eating the food takes 40 minutes. I guess this app is useful if I want to eat it as initially designed by Qdoba and can find the time to plan it out an hour and 15 minutes ahead of time. With a toddler in the house, this isn't likely.
Super dumb 1/5
Whatever genius decided to make this should kick themselves in the crotch!! Why would I constantly need to be logged out with no easy way to log in i.e. Finger print. Lost all of my points when they switched to this platform.
Whoever is making the decision needs to man up and start over. This is a TOTAL failure!!!
Doesn't work 1/5
Seriously, it can't be that hard to make a super basic ap that operates. It will not log me in.
Credit card expiration date wrong.... 1/5
When you put your credit card on file and do the expiration date, as you scroll through the year, what is on the scrolling wheel and what shows in the field is one year off. Kind of hard to get the payment part to work with incorrect expiration dates. Please fix!!!!
This app and the Qdoba rewards process is terrible. The only thing worse is their "Guest Relations" support. Don't waste your time.
I'm going back to Chipotle.
Can't log in 1/5
Just clocks when I enter my email. Deleting this and using the website to enter Claim ID's instead.
Does anyone work on this app? 1/5
Can't order food, every time I hit send it says there is an error. I came in and got a credit for visiting the store and an hour later it disappeared. This app is cheeks. I give it a 0 but apple makes me give you at least 1 star.
Super difficult to figure out 1/5
I can't even figure out how to receive my rewards. Neither can the restaurant workers. This is ridiculous. It's like dangling a carrot but never giving it up. Super not user friendly. No explanations anywhere.
Rewards doesn't work 1/5
By Singer can
I have over 12000 points but can't redeem any since they changed the site. Store workers say they can't do it and just tell me to go back to the site
Doesn't record my purchase 1/5
I have been to Qdoba 3 time in the last week and a half, had my phone scanned all three times and none have shown up on my account. This app is horrible. I won't go back until they fix the rewards app.
Doesn't work well 1/5
1. I keep getting logged out every time I try to use it.
2. It will not load my previous orders.
3. Even though I order my food for a certain time, it has yet to be ready for me when I get to the store.
4. Employees don't understand that I have already paid through the app and think I'm getting a free meal every time. Nothing bad happens, I just think it's kinda dumb when they say this each time. Like "oh looks like you're getting it all for free." Lol idk I just tell them, no I paid through the app. But it happens every time. 🙄
It just doesn't work 1/5
App simply doesn't work. I scan every time I order and the visits never actually register. If I go to order history in app I get an error box.
Works but One major flaw 3/5
The app works well for in app ordering and store pick up. But it does not save payment method (I.e this feature does not work), which is a major flaw. Other areas of improvement include:
1.) status of order, when someone has ordered something this must be acknowledged in the app otherwise it looks like it failed to process, and moreover it is just sloppy to not have this feature. I recommend a top bar (like a permanent notification) with a pickup time visible. Clicking this should take you to more info about the order currently being made, such as a re-cap of your check out screen.
2.) better UI. The lightning bolt when you switch tabs is too much. Simple and clean and uncluttered and major use-points readily accessible is key.
From Bad to Worse 1/5
Update: It's weird, but I have to agree with another reviewer: I've stopped going to Qdoba because of this app. I guess it's because this app is so bad that I have a negative association with the restaurant. It's a shame because their food is pretty good.
I have no idea how they managed to make a useless app even more worthless. The previous version didn't recognize your registered id. This one doesn't let you get passed the first screen of selecting your "home store." (which they can't find). *facepalm*
Many issues 1/5
By Fx give
There are a lot of issues that need to be fixed. Just make it a lot more simple. Don't need all the visual effects.
Whys everyone complaining so much? Great app & love the layout! One flaw is you can only use your points ordering through the app. Wish I could use points in store!
Please hire a UX developer 1/5
By GA Dad
One of the worst apps I use. If there wasn't free food, I would have deleted it long ago. If they spent as much time on Dev and QA as they did the art work, this would be a top app. Thank goodness their food is good.
Was amazing...Now it's horrible 1/5
By Lightning 628
It doesn't even work in the store when they scan it, so you can't even get points!
It works ok 2/5
Not great. Using rewards is a pain. If you decide to cancel your order you lose rewards that you were going to use. And of course there's no cancel button to cancel order. Also you can't order tacos on the menu. You can get everything else but tacos. You can get prime time tacos but not regular.
Are the 1 stars justified? Absolutely 1/5
This app is downright terrible. It crashes, it is hard to use, and I just held up the lunch line for 5 minutes while employees tried to help me figure out how to redeem a reward. No reward program is better than this joke.
Needs improvement 2/5
Great idea but often have issues with reader at checkout. Also requires log in way too often - inconvenient when you are checking out. Needs Touch ID feature implemented for quick log in.
Worst App Ever Developed 1/5
Qdoba used to be one of our favorite restaurants because of their great food and great rewards. This app has completely RUINED their rewards program. Even the employees and managers don't know how to work it. PLEASE come up with a completely new app - OR let us go back to the little green card that worked SO WELL!!!! If this app isn't overhauled pronto, we will take our business somewhere else.
Stores not ready 1/5
By Love Bieber k
I made the order 45 min before pick-up time. Arrived to find order not even started. Offered a free soda for the extra 26 min wait. The online order is only valuable if the stores work with the online orders. I could have gotten out faster just showing up and waiting in line😐
Come on, guys 1/5
Link a card? Not a chance.
Nothing works 1/5
I seem to collect points but my status never changes. I've contacted customer support and got a completely unrelated answer. :(
How do I give this a negative rating? 1/5
It is sad when an app is so bad it has lowered my opinion of Qdoba. My visits are never registered. I guess the problem is compounded by the fact I've tried to have visits added and customer service don't respond. If you like Qdoba keep going, just don't waste time and download the app.
Doesn't support Apple Wallet. 1/5
Nearly every single app for rewards has support for Apple Wallet. Please begin to support this feature soon.
If I could give it 0 I would. 1/5
Won't let me log in at all
Fixed? Not yet. 1/5
Additional: updates later & the app is still not reliable. Why? It will let me earn points, but I can't use any. Even the restaurant employees couldn't do it. I've stopped going there until this is fixed.
Original: Still forced to create a new account. It goes from filling in email to filling out new user form. No chance to enter an established password. Where do existing accounts sign in??? When I create a new account (why do I need to?) it won't let me proceed. When I sign in with Google, I have 0 points, but at least I can see the rest of the app. So I guess this app is a demo? Doesn't really work? This is the 2nd version and still broken. Might want to test it first next time.
New: same issues after latest update. Why do I have to start over with 0 points? I had enough for 3 free meals before this app rolled out.
Can't log in 1/5
Can't log in using my email