Great Food... Horrible Tech\App 1/5
By Master Keya
Thank Goodness for the in store Manager (Chris) providing superior service. There's no place in the app to redeem a points code from catering among many other flaws we found as we puzzled through this thing. Chris Stayed off the clock to help.
How bout an IT service number to call for issues? Or perhaps be able to use the camera function to just read the code? No Points for a $344 catering order!?! Just a credit for a visit. How about train your in store staff on how to use the app? Read all the other reviews for additional problems.
Ohh, and maybe hire someone other than high schoolers to create the app in the first place. Nuff said.
Constant Sign-outs and Clutter 2/5
By DJ Demo
This app has such great potential but it falls short because of two things that actually make it annoying to use.
1. It consistently signs you out of your account, which puts you in a position of either skipping getting your points or holding up the line at the restaurant.
2. It asks if you want to enable notifications every single time you open the app. Your options are “yes, I’m in” or “maybe later.” The quips would be fun if I didn’t have to click one every time I opened the app.
If these things were remedied, the app would be so much better. I’ll update my rating if these change!
Go back to email offers 1/5
I eat at Qdoba very often and never had a problem with redeeming my offers and/or rewards until this new "improved" rewards program. My birthday offer did not work and the $2 chips and queso never work. The employees at the stores I go to never know how to handle it even tho they see that I am a "champ" member and can possibly over ride or discount the chips.
Read reviews, but tried anyway 5/5
The app worked perfectly for me! I had no issues. I was hesitant reading the reviews, but I gave it a try anyway. I'm Happy I did!
Go to Chick Fil A instead. Their app works really well (& doesn’t make me sign in constantly).
Needs a bigger comment section for changing or adding items in order. I mean 25 characters, really??, how about 100 or 150.
App constantly logs out 1/5
The app constantly log the user out. It says the session has expired. It is a pain when you get to the front of the line and are trying to pay and get points.
They Never Get My Orders!! 2/5
The mobile ordering through this app is useless. Every single time, they are unaware of any mobile order, and have to wait for them to prepare it then instead of it being ready at the pick up time. Useless!
You would think that a mobile app with mobile ordering would allow you to pay with gift cards, right? NO!! I was in Qdoba the other day and had a digital gift card number on my phone. Since I couldn’t order with it in the app, I got in line to make my purchase. I get to the checkout and they didn’t know how to type the number in manually, so I was unable to use the gift card. They had done it before, but this time the people didn’t know how. This wouldn’t have even been a problem if the app would have let me use my gift card for mobile ordering. It is absolutely ridiculous that you all even sell gift cards when you don’t even allow them to be used for ordering in your app. That is unacceptable! If chipotle can do it, surely Qdoba can. Shame!
Wish I could rate zero stars 1/5
App crashes every time I try to log on, can’t use my points or let alone earn them. Employee didn’t know what to do, either. Big swing and a miss
Doesn’t work 1/5
App won’t let you log in, making rewards useless/unable to attain.
Truly abysmal 1/5
Since its rollout, this Qdoba app has been nothing but a disappointment and major frustration. Even months after launch and multiple bug fix releases later, there are still so many things that just don’t work. Message received about extra points for placing a mobile order with an “order now” link. If you think that link would lead to the order page, you’d be wrong. Perk on my home page for $2 chips and guacamole. Add chips and guacamole to my cart and it’s $3 with no way to apply the perk. Just two recent examples of the headaches I’ve had with this dumb app. Such a fail.
App makes me frequent your restaurant less often 1/5
Since you converted to this app I have actually visited your establishment/s less often. It is because I know that I am going to have deal with the frustration of using the app to get my rewards. It is the only app that I have to log into every single time I try to to use it. Not to mention the months it to you to fix the issue wher I couldn’t even log in. I am a long time rewards member and I have no issue using other app for other rewards programs but this one actually makes me want to eat at qdoba less.
Super glitchy 1/5
Don’t bother with checking rewards or ordering off this app. Very glitchy to sign in. Once you load your cart, it won’t allow a pick up time or check out. Very poor performance. Haven’t been able to get it to work once.
Cannot log in 1/5
I can login online but cannot login with the same credentials with this app. Some useless error that says 'Sorry, try later'
About time 3/5
It really is nice to finally have an app for u guys. My suggestion, though? Add the option to pay with cash to the app and back to ur website. It use to allow us to pay in cash when we ordered online. H
Can't order food 1/5
App crashes when I go to checkout
You should be ashamed Qdoba 1/5
Nice way to decimate the rewards program! Still love your food but this app is useless. All it will let me do is locate stores.
Constantly logs out 1/5
This app is a complete pain to use... it logs you out randomly. Out of all of my apps, this is the only one I for which remember the log-in--because I've had to enter it in a panic at check-out more times than I can count. 🙄🙄
Kicked out and Ghosted by Qdoba 1/5
I have enjoyed this app and appreciated many burritos because of the points I have accumulated. Now I have stopped going to Qdoba 😡 because I can’t log back into the app. Sent multiple emails to Qdoba regarding this but with no response.
Needs Touch ID 3/5
Ignoring the cost for reward complaints other made, and that the app is awkward to navigate to find and use rewards, my biggest complaint is not having Touch ID integration.
The app regularly logs you out for security. No complaints as that’s a good practice. But, why isn’t Touch ID enabled to sign back in? When do you find out you’ve been logged out? At checkout when you need the QR code. With Touch ID signing back in is simple. Without Touch ID it means looking up the unique password for Qdoba in your favorite password manager while others are waiting to buy their food.
I love qdubs 5/5
I love qdubs <3
Makes me sign in EVERY TIME 1/5
Makes me sign in every time, also crashes very often
Works ok. 2/5
The app isn't to bad. Could be fixed in some areas. It has a lot of visual problems that need fixing. Text and images are cut off everywhere and flow off the side of the screen in almost every window. Please fix these so everyone can see what we need to when reading about perks. Give us more specials/perks per month as even top tier gets really nothing. 👎🏼
Worst app ever!!! 1/5
This is the most confusing app I've ever had. No one who works there even knows how to work it and it says I have points and then when I try to redeem them, it removes the points and does not allow me to redeem them after all. Then like I said, the employees have no idea how it works either. Not even worth the frustration! If I could give this zero stars, I would.
Keeps signing me out 2/5
I go to Qdoba once a week. About every 4th time I try to use this app I am signed out and can't collect my rewards points. The cashier said she'd give a claim number on the receipt but nope. Also how this rewards program works is confusing. I like the old program better. (I also like Qdoba's menu from like 2 or 3 years ago better so maybe I'll just stop eating there. )
Points don't transfer 1/5
I've tried multiple times to transfer my points from the old card system to the app with no success. Even email anniversary rewards don't apply to my account. Being forced to use this app rather than the physical card would be mildly irritating if the app worked. I go to Chipotle now.
Doesn't work...any other questions 1/5
Loaded on both my iPhone and iPad but it crashes or more interestingly it let's you create an order but when you go to check out, it won't allow you to pick a pickup time and then tells you it can't continue because you need to select a time but you can't. The "Make it at" box just spins and then eventually tells you "Error Sorry, you must specify a pickup date and time." And then the annoying acknowledgement "Got It" like I'm an idiot. The "Make it later" box gives me a screen that says "Today at (null)", I kid you not. If you still want something, maybe try calling or just go to the store and wait in line.
Do you idiots who manage this app realize the business you're losing? Are you even reading these reviews?
Logs off and won't login again 1/5
Just like previous reviews, the App logs out and then it won't accept the credentials that work fine on the website.
Cart did not clear after Submit 2/5
...so I thought the submission failed, this touched submit again...and my card was charged 2x. Don't understand pay/rewards/points on/off option. Points & rewards are really confusing in this app. No points if paying via the app???
Worked for me 5/5
I was concerned about the functionality of the app after reading some of the reviews, so I contacted the Qdoba Facebook page. They told me the reason most people were having problems with losing their points when they downloaded the app is that they were created a new account. I downloaded the app, entered my email, followed the instructions and all my points were on there. I even used my points to get a free entree and drink today.
Customer Service is horrible 1/5
By Tech challanged
The app is junk and Jazmine with the customer service is extremely rude. The app is stupid and not user friendly at all. I liked qdoba but the app launch was a terrible idea. I think I'll switch out my qdoba eats for Pancheros or Moe's or any other Mexican eats.
Not user friendly 1/5
This app has flashy but not very user friendly. It's difficult to figure out where to go to manually add points or redeem offers. Take it down a notch so people can actually use it. It's not practical.
lots of bugs 2/5
this app is pretty sucky when it won't let you log in/select a location/ submit your order. it would be fantastic if it just did what it's supposed to
Too animated, requires login 1/5
This app doesn't support TouchID. Every time I'm paying at the counter, it says "Session timed out" and prompts for the password, so I end up paying with credit cards instead. With no way to get rewards, unless you pay with the app, I still have 0 reward points.
The animations in the app are really distracting and unnecessary, wish there was an option to disable them.
Password Reentry EVERY time?!?!? 2/5
By Dr. Mega-cool
Making users renter their UID & PW every time they use the app is just silly. I LOVE Qdoba and visit the store frequently, but apparently not enough for it to remember who I am. From this perspective the old card based system was vastly superior. Please set the PW timeout to like 6 months or something, I hardly consider my Qdoba Rewards balance info to be sensitive enough to warrant the sort of security currently implemented.
Alternatively, just implement "Touch ID"-- even that would be a huge improvement.
They shifted from a simple card that worked to this app that doesn't. Horrible user interface. Confusing to use. Constantly have to enter password again and again. It's almost like they wanted to cut back on their rewards program by making it unusable.
By L. Higgins
Just as worthless as their website.
Qdoba online ordering services 1/5
This is complete trash. The online services are altogether trash.
Can't leave pick up time smh
App is missing some menu items that are in fact in store. Not easy to customize items (i.e. I only want a kids cheese quesadilla, not a drink or a side). Also, every time we've tried to use it, the soonest available pick up time is an hour and 15 minutes out. Driving to the store, ordering, getting my food, driving home, then eating the food takes 40 minutes. I guess this app is useful if I want to eat it as initially designed by Qdoba and can find the time to plan it out an hour and 15 minutes ahead of time. With a toddler in the house, this isn't likely.
Super dumb 1/5
Whatever genius decided to make this should kick themselves in the crotch!! Why would I constantly need to be logged out with no easy way to log in i.e. Finger print. Lost all of my points when they switched to this platform.
Whoever is making the decision needs to man up and start over. This is a TOTAL failure!!!
Doesn't work 1/5
Seriously, it can't be that hard to make a super basic ap that operates. It will not log me in.
Credit card expiration date wrong.... 1/5
When you put your credit card on file and do the expiration date, as you scroll through the year, what is on the scrolling wheel and what shows in the field is one year off. Kind of hard to get the payment part to work with incorrect expiration dates. Please fix!!!!
This app and the Qdoba rewards process is terrible. The only thing worse is their "Guest Relations" support. Don't waste your time.
I'm going back to Chipotle.
Can't log in 1/5
Just clocks when I enter my email. Deleting this and using the website to enter Claim ID's instead.
Does anyone work on this app? 1/5
Can't order food, every time I hit send it says there is an error. I came in and got a credit for visiting the store and an hour later it disappeared. This app is cheeks. I give it a 0 but apple makes me give you at least 1 star.
Super difficult to figure out 1/5
I can't even figure out how to receive my rewards. Neither can the restaurant workers. This is ridiculous. It's like dangling a carrot but never giving it up. Super not user friendly. No explanations anywhere.
Rewards doesn't work 1/5
By Singer can
I have over 12000 points but can't redeem any since they changed the site. Store workers say they can't do it and just tell me to go back to the site
Doesn't record my purchase 1/5
I have been to Qdoba 3 time in the last week and a half, had my phone scanned all three times and none have shown up on my account. This app is horrible. I won't go back until they fix the rewards app.