Took my reward points and my money. 1/5
I ordered online using this app and redeemed 3000 points for a free entree. It took my points and then charged me for the entree. Not cool.
Bring back the key tag 1/5
By AJN Bruin
This App is terrible because most of the time it does not work at checkout. I just want to scan my membership info so I can get credit but the app is stuck on the welcome screen or it kicks me off and I can't login. I've stopped coming to Qdoba and go to Chipotle instead. You've lost a customer because of your lousy app design and performance.
Tries too hard to be hip. Kissing up to loser millennials. 1/5
By Baja el Jefe
Don't like the new program and app. I've had a plastic reward card for probably close to ten years. Don't understand the new levels, etc. I should have several free burritos by now, yet I still keep on paying. Stupid app.
There's always Chipotle I suppose.
Terrible App 1/5
Crashes in the order history. If doesn't crash then eternally clocks. Get it fixed; I don't have time to enter and re-enter. Will just go elsewhere.
Terrible app 1/5
Most annoying app with pop up marketing messages. Unable to place an order. Qdoba corporate phone # disconnected as well.
Terrible app - never works right 1/5
This app is complicated to use and overall just convoluted - for no reason. How about some user testing before rolling it out. The old system was so much easier, simple and straightforward. I actually have enough points for a reward but when i try to redeem it I get an error. Why am I surprised?
Convoluted rewards system, confusing app 1/5
The new rewards system (managed through this app) is terrible. Multi-tiered and convoluted. App itself is confusing to use. What's a button? What's a label? Why the pop ups everywhere? How do I actually redeem? Qdoba, you need to fire your marketing folks and simplify the rewards system and this app.
Dumb app 1/5
Makes no sense. Cannot see recent rewards and I get some credentials error when I open it yet I see all they offer. Ugly and cumbersome.
Terrible App 1/5
This is a useless app. Rewards don't load, and the company doesn't care. So I've quit eating there. The old rewards program was better, so of course they killed it. Classic corporate incompetence.
Confusing app 1/5
Is this designed for millennials only? Design an app for everyone please.
Too much hassle & low rewards 1/5
Way too complicated of an app for a simple restaurant rewards program. Disclaimers are a mile long. You must purchase 3X more food than the old simple rewards program. Seriously...you need 30 visits for a free burrito.
Well-designed App 4/5
Yes the old reward system may have been better in some ways, but the app does what it's supposed and is very informative. Definitely give it a try if you eat at Qdoba even semi-regularly
Horrible app 1/5
The app never works, so I'm unable to receive any rewards for my purchases. Useless app!
Not good enough 1/5
The code qr code won't scan in stores. No option to add card in Apple wallet.
Can't login without facebook/google 1/5
Tried to enter my existing email to login, but a password field is not present. even after attempting to submit :/
App is OK, Rewards Program poor 1/5
The app is pretty straightforward, scanning it in the store can sometimes take a few tries. The rewards program takes forever to get a free burrito, and you need to eat at Qdoba 30+ times to see any real rewards. Old system was better.
Doesn't even load 1/5
The idea of having an app is good but the app doesn't even load. I give it zero stars.
Order food, Get points for free stuff! 5/5
Worst app design ever 1/5
This is the most difficult to navigate and inefficiently designed app I have ever had the misfortune to use.
Even your employees couldn't navigate it when trying to redeem my rewards. A manager had to assist and it STILL took several blunders. Nothing should be this difficult. Definitely not worth the heartburn from the food. :-(
It's actually pretty cool 5/5
The first time I downloaded the app I was very upset because my old account's points did not transfer over to the app. I was very upset and forgot about the app, about a month ago I re-opened the app to only find out that my points transferred. I then explored the app extensively and I love all of the features that u will not find for any other reward app for a restaurant. I love Qdoba
Love "favorites" 5/5
App is functioning much better now and I love the "favorites" because I can place my dinner order instantly on my way home!
Just wanted to see a menu 1/5
I was having a hard time viewing a menu on the website, so I tried downloading the app instead. I know there have been changes to the tacos and the quesos, so I wanted to know the choices ahead of time. I entered my location, and it found the nearest store, but then it wouldn't load a menu. If my local location didn't allow ordering via the app, then so be it. But I couldn't even view a menu. I just got error messages.
They had a perfectly good point system before with just using the card. Why they changed it boggles my mind. They now made it a huge pain in my rear to use the points I rack up. The app is difficult to exchange points for a reward. It's now a nuisance to redeem what you've saved points up for. I'm really disappointed in you Qdoba! Don't fix something if it isn't broken. It's just not worth it for me to use the app. Get rid of the app and go back to the card!
Distracting animations, confusing layout 1/5
Too much distractions in the app. Have to re-register for some reasons.
I wish I could give this app negative stars! 1/5
This app is crap! It doesn't have the full menu. Errors are shown all over the place! Credit card info is lost! Did they test this thing before shipping it!?!?
Great look, not intuitive 3/5
Really fun design doesn't make up for lack of usability. This app desperately needs an easily accessible help section with a walk through
App is not user friendly 1/5
This is the 1st app review I've written because I'm so annoyed by the non user friendly it is. You just have to start clicking around to find what your looking for. Why isn't you member number available in the menu, you just have to figure out that you have to click on the graphics to show your scan code. Took me over 5 minutes to figure out how to redeem points. Maybe they need to have an hour long tutorial video on how to navigate the new app
Horrible app 1/5
Downloaded thinking this would be easier than the old way. Was given a claim code on receipt and can't find anywhere to enter it in for points. Have to "order" before ordering again in line. Yeah no thanks. Needs a revamp.
Where are my card points? 1/5
I was told I had to have the ap to redeem points but it won't let me add my card to the ap so where are my points? Very disappointed in Qdoba.
loyal, nearly daily Qdoba customer for 8 years 1/5
I have been a loyal, nearly daily customer for over 8 years. Yet sadly, the new rewards program and this terrible app - as well as a change in the verde to a truly unpalatable hot, have ruined Qdoba for me. I've tried, but after so much frustration, I will not be going back.
Not working 1/5
Just downloaded this thing and I cannot sign in. What is with the luchador graffiti theme?
I can't progress in the app to finish my account, so I cannot even see if it works or not.
Not worth the hassle! 1/5
Went to Qdoba for lunch. Used the new app. Said my meal was $8.40 with tax. Told the guy it should be free since I have almost 13k points. Who knows? Went ahead and paid. Looked at the receipt and it gave me another 156 points for the purchase. Finally found on the app where u get a free burrito bowl for 3k points so it should have been free. Ah, u must authorize the app to redeem points for a free meal. 🙄🙄🙄 Anywho, I'll know for next time. Just for s%#*'s and giggles tho I did the math - yes I am a nerd. It wld take 20 visits to get ONE free meal. What bargain! NOT!!!
Save your time and energy. Skip the app and while you're at it, skip Qdoba!
Please fix this disaster 1/5
Guaranteed, every time you click on a past order, it will crash. Why make it hard for your customers to give you money. Not sure why leadership would ignore such a terrible app experience. The website ordering system is also tough to use. Please fix!!!
They converted all points to this new system that now requires 3x as many points to get a free burrito.
Most awkward rewards experience ever 1/5
When I asked the woman working how to use the app, she stumbled around it to figure it out after looking at me like I was speaking Swahili. The scanner couldn't scan the qr code on my phone which is a iPhone 6s Plus so it's plenty big. She said she'd mark it as "forgot card" and handed me an extra long receipt with instructions. No thanks, but thanks qdoba for the super awkward exchange. Uninstalled it immediately after.
Just Really Doesn't Work 1/5
By Grumpy in Seattle
Wow, just WOW this is bad.
I'm a HUGE fan of Qdoba food, and if they'd never had a rewards program, I wouldn't have thought twice. Can an app be so bad that'd reconsider eating here at all? Yes, it turns out it can. This app, the new rewards web site, and the "customer service" number seem to be a giant wave of hatred aimed at Qdoba's customers.
I can't log in. I can't convert my old account. The customer service number my local employee advised me to call tells me to visit the web site, but only if I have a comment on a store visit, then hangs up on me. The web site lets me apparently register, but I'm always taken back to the "sign up" screen.
Qdoba, why do you hate us so?
I'm done trying! 1/5
I have tried everything to load my old card. Doesn't work. Don't you get it Qdoba? Your app has had a 1-1/2 star rating since it came out over 2 months ago. I hope Qdoba gets a clue and gets rid of this new system. It's not worth it like everyone has said.
Unable to transfer my points because login doesn't work! Get it together or lose business!!!
Unpalatable App 1/5
By Mick Gator Fan
Ugly interface. Who is the target audience??
Had to create new account because I was not allowed to access the old one.
Cannot transfer the points from the old account to the new one. I tried on the website and the "Q" just spun until my screen session timed out, so I shut the browser.
Qdoba obviously wants an entirely new bunch of customers, not those of us who eat there now.
This app is terrible, and ruined the rewards program 1/5
So I'm literally sitting in front of my local Qdoba, struggling to get this app to work. You can't log in easily, it doesn't allow you to link up or use your points you've already accrued. It's a very frustrating waste of time, so frustrating in fact, I'm going to eat somewhere else. Bad move Qdoba corporate. Fire the team in charge of your rewards program, and bring back the old one.
Designers wanted the app to look so cool.... but forgot to make a "working" order button! And why must I wait till 7pm to pick up a burrito I tried to order at 5:42? (But couldn't order because BUTTON doesn't work).
SREED004 how much they pay you to write bogus reviews? Are they hiring?
Love QDoba, Hate the app 1/5
The app is unstable. Difficult to use rewards points, as it's up to the user to practically place their order in the app and then again in line. I've paid for more what should have been freebies than have been successful.
Doesn't work 1/5
By Movies, Music, and Revolution
Doesn't load the menu for my local store. Would love for this to work so I can order online. Looks like Chipotle gets more of my business because this app never works.
When the new app came out, I followed directions exactly on how to link my rewards number with the new app. However, the app will NOT link up with my number no matter what I do.
Also, the "Pay + Rewards" Scan will NOT work. Very annoying & frustrating.
An employee at the store said I could enter some numbers from my receipt to add to my account "once the app was working" but there is NO WHERE to do this either.
It makes going to Qdoba not worth the effort.
It's fantastic. 5/5
I was originally upset like everyone else for losing the buy10 get 1 entree free. But the new reward works out even better if you are a loyal customer. I go once a week minimum and I'm on the top tier. Two queso and chips makes it worth it alone each visit.
My log in worked. They transferred my points. And gave me the 1400 bonus points like they promised.
Their customer service will help if you're persistent enough.
Needs easy and quick login 2/5
Small simple app with good functionality.
But it lacks a quick login and it doesn't remember your details either. So each time I have to type in all the information again and again. Which is time consuming.
Please update to remember the login credentials or add finger print sensor or something like that.
Huge Qdoba fan here! I'm a QIP! 2/5
I totallylove the concept of this app, but the two things I need it to do the most don't work: it won't accept my credit card info to pay, and my local Qdoba isn't set up to take online orders. And for the record, I am pretty tech savvy so it's not something I am personally doing wrong. If these two things could get fixed then it would easily be a five star app!
Can't add previous card to App. 1/5
By Dale miller dalilama
Can't add card it from the app or online and to make matters worse. They have no phone number on their website to call.
Needs Apple Wallet support 3/5
By Andrew Gaspar
Kind of an obvious enhancement. Can't believe it's not there.