Most awkward rewards experience ever 1/5
When I asked the woman working how to use the app, she stumbled around it to figure it out after looking at me like I was speaking Swahili. The scanner couldn't scan the qr code on my phone which is a iPhone 6s Plus so it's plenty big. She said she'd mark it as "forgot card" and handed me an extra long receipt with instructions. No thanks, but thanks qdoba for the super awkward exchange. Uninstalled it immediately after.
Just Really Doesn't Work 1/5
By Grumpy in Seattle
Wow, just WOW this is bad.
I'm a HUGE fan of Qdoba food, and if they'd never had a rewards program, I wouldn't have thought twice. Can an app be so bad that'd reconsider eating here at all? Yes, it turns out it can. This app, the new rewards web site, and the "customer service" number seem to be a giant wave of hatred aimed at Qdoba's customers.
I can't log in. I can't convert my old account. The customer service number my local employee advised me to call tells me to visit the web site, but only if I have a comment on a store visit, then hangs up on me. The web site lets me apparently register, but I'm always taken back to the "sign up" screen.
Qdoba, why do you hate us so?
I'm done trying! 1/5
I have tried everything to load my old card. Doesn't work. Don't you get it Qdoba? Your app has had a 1-1/2 star rating since it came out over 2 months ago. I hope Qdoba gets a clue and gets rid of this new system. It's not worth it like everyone has said.
Unable to transfer my points because login doesn't work! Get it together or lose business!!!
Can't add previous card to App. 1/5
By Dale miller dalilama
Can't add card it from the app or online and to make matters worse. They have no phone number on their website to call.
Needs Apple Wallet support 3/5
By Andrew Gaspar
Kind of an obvious enhancement. Can't believe it's not there.
This app is better than people say 5/5
By Qdoba fan
First off this app is great for people who go to qdoba more often than other. As in if you read up on the program there are four levels and each one offers more than the one before. At start yes you get 10 points per dollar spent. But once you hit that highest tier you get 20 points per dollar spent. Plus chips and queso only cost 2 bucks each time so there's a great reward every time you come in! Not to mention you can trade your points for anything and not just be limited to a free entree. On top of all of that you can sync your credit card to the app making payment as easy as it can get. Yeah there have been a few hiccups and the app didn't work so great when I got it. But man this reward program is great once you get an understanding of how it works!
One free entree every 18months?! 1/5
Old reward program, buy 10, get one free. New reward program, buy 38 to get one free?! 38?! What a joke. Deleting app and going elsewhere.
Unpalatable App 1/5
By Mick Gator Fan
Ugly interface. Who is the target audience??
Had to create new account because I was not allowed to access the old one.
Cannot transfer the points from the old account to the new one. I tried on the website and the "Q" just spun until my screen session timed out, so I shut the browser.
Qdoba obviously wants an entirely new bunch of customers, not those of us who eat there now.
By Suape blanco
This is my favorite. Best ever
Let us use our cards again 1/5
This is one of the worst rewards apps and programs I have had the displeasure of using.
Go back to the card 1/5
By Um Hi
Will be going to qdoba less because of this cumbersome app.
Worst app ever 1/5
I redeemed all points trying to get this terrible app to work. No one at the store can figure out how to get my redeemed items out or scan in any way. Annoying pop ups and not at all intuitive. Not worth going to qdoba if they force us to use this crappy app. TERRIBLE!!!!!!!!
Needs easy and quick login 2/5
Small simple app with good functionality.
But it lacks a quick login and it doesn't remember your details either. So each time I have to type in all the information again and again. Which is time consuming.
Please update to remember the login credentials or add finger print sensor or something like that.
New Account?? 1/5
I can't seem to create a new account.
Waste of time 1/5
On top of what others are saying, out of four visits only twice have the credited my account.
Ask an employee for help and the look like you asked them about Astro physics.
I would go elsewhere but the local competition doesn't sell nachos.
Thanks for the business 1/5
By Chipotle Customer Service
We would like to applaud your new app and rewards program. Since it's inception we've seen a large influx of customers from your disgruntled customers. The ~40:1 purchase to "free" entree reward ratio and the mandatory smart phone requirement to redeem your entree is the perfect way to screw over your customers! Keep up the great work and free advertising for us. Business has never been better.
Won't save credit card 1/5
Never got a chance to use this as it doesn't save my credit card. After putting in the answers for my security questions it said I was successful adding my card. Nope. Why isn't there Apple Pay on here anyway?
Simply Terrible 1/5
By College guy40205
Qdoba took a perfectly good rewards program and broke it. This app makes everything 10 times more complicated. It seems that there's no way for existing members to link their old account to the app so all the previous points they earned have disappeared, which is infuriating. I despise this app and the news rewards program -_- ugh
Huge nerf to rewards 1/5
They made it 4 times harder to earn free entrees. Very disappointing. If you reach the maximum tier, it is still roughly half as favorable as the original rewards system. That's pretty pathetic. Qdoba is a good organization and has recognized their customers for years. I'm not sure why they decided to shoot themselves in the foot with this one...
Kids menu options 1/5
I feel like others have addressed the uncool changes with the rewards program. We loved you q'doba. We were loyal. How could you? And yes this is a confusing app, I assume to hide the changes that they've made to the rewards program. I don't enjoy this app.
But my biggest issue, is the ordering portion for kids meals. There is no option to add salsas, veggies and all the sides that are my child's favorite part. And the special instructions section is 26 characters. 26 characters! What am I supposed to do with that?
Needs improvement 1/5
iOS 10 upgrades.
Good start with app, however; please make improvements.
*Need to be able to add card to Apple Wallet
*Allow people to look at what future level benefits will look like
*Add favorite location to auto populate on lock screen to use card from apple wallet
*Add missing points
Awkward to use 2/5
Made the rewards program worse. Wants my credit card number instead of just using ApplePay. Not very well designed app.
You can't login with an existing id it makes you create a new one what lousy developers did they use to make this useless app.
Works Great 5/5
Nice to be able to load CC info, scan code once for payment AND rewards. Nice touch.
Bring back my key tag 1/5
I don't even care that my old points and account don't carry over. This app is flashy with neat graphics, but not functional. Why do I have to manually apply rewards? It used to be that the store would scan my card, tell me I had a reward and apply it. Now, I have to check my rewards and figure out how to apply them to my purchase. Silly. Clearly, Qdoba wants to take advantage of people who can't or don't figure this out, and then never apply rewards.
Chipotle, here I come. 1/5
Terrible new program. Used to be worth coming; buy 10 get 1 free. This new program and app is insulting. Their prices have gone up, rewards down and I'm still getting the same product. They opened a Chipotle down the road. I'll be going there.
This app is terrible, and ruined the rewards program 1/5
So I'm literally sitting in front of my local Qdoba, struggling to get this app to work. You can't log in easily, it doesn't allow you to link up or use your points you've already accrued. It's a very frustrating waste of time, so frustrating in fact, I'm going to eat somewhere else. Bad move Qdoba corporate. Fire the team in charge of your rewards program, and bring back the old one.
Decent app 3/5
A lot of other reviewers have complained about not being able to sign into the app with their old account. I have had no such problems whatsoever and find the app relatively easy to use; albeit not exactly intuitive.
One major gripe I have though, is that every time I try to view an item in my order history the app crashes. Please fix this.
Program not working well 1/5
I liked the old program,10 entrees got you a free one and some days counted double.So with the switch over they kinda copied some of the summer program from Chipotle.I didn't like that much and forgot to use the last free burrito I earned.This program started out decent with 2,400 free points for the change over but even with earning 100 bonus points for the second level.It would take about 16 visits for a free entree.And they had a New Years bonus of 2017 ,I made a purchase that qualifies but didn't get the points yet.Just too complicated and with no Apple Pay not going to link credit card.
Qdoba is wriggling there way out of a quality points program. I will be taking my business elsewhere. Enjoy your slower days at the office qdoba.
New rewards program is bad 1/5
By Jack Humphries
I used to get free tacos after buying 10 items. Now I only get free tacos after buying 30 items. This new program is terrible and I'm probably just going to go somewhere else now.
Rewards change bad, App is good 4/5
This is not the place to whine about the rewards point changes, this is a place to review the app software, which I think is pretty good. Feature rich and functional, convenient.
The rewards points did change for the worse across the board, even at the max tier+perks (where I am), you have to purchase 11.6 meals to get a free meal (used to be 10).
However in their FAQ they did mention possibly rolling out higher tiers down the road, but it's still bad to reduce everyone's efficiency.
Either way, the point of App Store reviews is to review software, not policy. And I think the software is pretty good.
All good things eventually come to an end... 1/5
Qdoba use to be awesome with the rewards system. It use to really make the customer feel rewarded. I can remember a time when they did double point Tuesday's. Those were the days. Now they are just another corporation chasing the almighty dollar.
Good app, cheaping out on rewards program. 2/5
App looks great! But....now it takes three times as long to get an entree on the old program. Simple buy 10 get 1 free is where it's at. Too lengthy and many more visits to get what you could get on the old program especially if you go infrequently but love their food. Was able to actually get a free burrito once on last program, I'll probably be 40 by the time I see another free burrito :-(. Leave it to the bean counters to ruin a good rewards program.
I've never taking the time to review an app before, but this app is so terrible that it needs attention! Qdoba figure out a way to fix this mess!
Just greedy terribleness 1/5
I've been collection points for months and all I get is some $2 off chips?! The old system was simple. You guys messed up big time, never going to Qdoba again.
Apple Pay 4/5
The app works well enough. I don't want to store my credit card info in it though. It should support Apple Pay.
Less than a star really 1/5
This app is the absolute worst thing Qdoba has done. And now you have to have 3000 points to get a free entree. I have been a Qdoba fan for 13 years. But they have really gone down hill. The prices have gone up and now the rewards are horrible and the app is terrible. Who was thinking this app up. The Qdoba workers don't even know how it works. It's literally the same price for me to feed my family of 4 at a nice sit down restaurant as it is to eat at Qdoba.
The workers must be paid miserably because they all often act like they hate being there and haven't realized how much we are paying when they put barely any food on your plate. At least in the flint and Grand Blanc MI stores.Like Flint don't have a bad reputation all ready.
Anyway, I have always loved Qdoba's food. But whoever has came up with this app and the recent changes needs to rethink somethings!!!!!
Huge Qdoba fan here! I'm a QIP! 2/5
I totallylove the concept of this app, but the two things I need it to do the most don't work: it won't accept my credit card info to pay, and my local Qdoba isn't set up to take online orders. And for the record, I am pretty tech savvy so it's not something I am personally doing wrong. If these two things could get fixed then it would easily be a five star app!
worse than day old guacamole. 1/5
What a mess this app is! I've used qdoba rewards for years, but the new program is worse than day old guacamole. In fact, the cashier didn't even know how to use the app. After 20 minutes of flipping pages and switches to find my card I gave up and will be deleting the app.
App is fine 1/5
The app is fine but Qdoba has ruined thier reward program. Used to be 10 entrees then a free one now it's 30+ before a free entree. Chipotle is right across the street from Qdoba I'm all set.
Awful so bye bye! 1/5
Too difficult to enter my existing information and too difficult to sign it. Deleted the app the next day.
Previous program much easier to use an rewards were better. Local Qdoba doesn't have a clue how to give me points.
They ruined qdoba rewards 1/5
Qdoba used to have but 10 get one free. It made sense. Now I need to buy 39 to get a free burrito? No thanks. Shop somewhere else.
I won't download the app until I see good reviews 1/5
By Dr in tx
And I think it's ludicrous that several people have rated it 5 stars and everyone else hates it. Obviously those who rated it highly are the app developers. Nice try.
Designers wanted the app to look so cool.... but forgot to make a "working" order button! And why must I wait till 7pm to pick up a burrito I tried to order at 5:42? (But couldn't order because BUTTON doesn't work).
SREED004 how much they pay you to write bogus reviews? Are they hiring?
By Mr. E.P
I like be idea of being able to order but why can't I order breakfast ? With such a big push behind the Bre breakfast menu, you would think that would take priority. Also, I'm still unable to combine old reward points with this new account I was made to create.
The App is a joke 1/5
I have been a long time Qdoba lover for the simple fact that nothing is an extra charge. When they decided to change the rewards program, was excited about going to an App model as it makes it much easier and it resembles progress. Now I am pretty frustrated as I just can't sign in to the App. I even reset my password twice and still no luck. I can log in to the website using a PC but the App is crap (pardon the pun). Very disappointed!!
Awful. Worthless. Junk. Waste of time 1/5
Pathetic - the old points were actually easy to understand and worth something. The new system is a rip off - looks like it Chipotle from here on out.
Also hates that it wouldn't let me sign in - only sign up. No way to transfer points I had earned from what I could see.