The one time I used this app, I could have gotten my food in 5 minutes instead of 20. Staff doesn't know how to use app.
I have always been a frequent customer literally since middle school, I still have my original rewards card from 8+ years ago. This app does not work, has numerous glitches, I can not scan it or upload payment, it takes points from you after it thinks you registered for a reward but glitches out and you get points taken and no reward. I've asked if I can just do my normal free entree considering this doesn't work and they can see m point amount on the screen, but "it's all through the app now". Well great but this app does not work! So annoying!!!
Love Qdoba, hate the app 1/5
Does not work, continues to load with no functionality.
It's OK for their first app 3/5
I'm a pretty frequent customer with Qdoba, however, I'm disappointed with the release of the app. The pros are the app has a scanable card, see your points, and can order online (though I haven't tried it yet). There is an option to pay iwth your card, but you have to tie a credit card to the app. It would be great if they offered ApplePay for iphone users as an option to load to the card. It would be even better if they actually supported their own gift card as a payment option. When comparing this to other restaurant apps, there are a lot of pieces they are missing which can make this app super efficient and necessary.
Not impressed 1/5
The app worked great for about two weeks and now I am not able to order my food using the app because it won't let me select a pick up time. I've logged out and logged back in, uninstalled and reinstalled the app, I have hard reset my phone and still not working. Qdoba pick up your app game!
Hard to find card 1/5
It's too hard to find the card in the app. Needs to be more user friendly in that regard.
Never works 1/5
Wish we could scan the cards like before this app never works!!!
Seriously, people!? You've got to be kidding!? From these reviews, you would think there was a pestilence or famine throughout the land. Sheesh! First world problems!
From Bad to Worse 1/5
I have no idea how they managed to make a useless app even more worthless. The previous version didn't recognize your registered id. This one doesn't let you get passed the first screen of selecting your "home store." (which they can't find). *facepalm*
Thanks but no thanks! 1/5
I came in to get my free entree today, scanned the app for the first time, then she ran my card. I told her I had a free entree and everything and she said I have to redeem the points on the app. Ugh. Defeated the entire reason I came here today...
Mobile order broken 1/5
Tried to mobile order but doesn't work. Just wiggles the q around.
Ridiculously low points per visit 1/5
By Dre from NJ
Great idea to have a rewards app but would take forever to actually get a decent free food item like an entree, all the other free items you can get sooner are worthless.
Won't authorize credentials 1/5
When I open the app I am greeted with a notice that it cannot authorize my credentials. And when I build and order it won't allow me to place it. What a waste of time.
Hate it!!! 1/5
I've been using my bonus card for over 10 years. Now all of those point are worthless.
Most of the time logging into the app, it doesn't recognize my credentials. So I can't even earn points.
I liked being surprised when I got a free burrito. No I have to monitor my points
Works great now... 5/5
I have been a frequent Qdoba go-er and love the new app. I have not experienced any of the bugs most people previously complained about as I'm sure they've been patched by now. If you had a previous account on the old rewards site, make sure to use that same email address for your new account as it will transfer over all your existing points (at least it did for me).
What use to be simple is not anymore 1/5
It's wasn't after I bought my food, when I thought I was getting a free entree, that I had to actually go into the redeem page in the app, and then select what you want to redeem and then click on it, so you can get the entree. I liked the old method better you just scan the card/key-chain and the cashier will tell you if you had a free item. I know you all set it up to make it simple, but your app is far from it.
Doesn't work 1/5
I have tried numerous times to order my food on the app and it will either sit and spin forever or crash. Same thing with redeeming points for an entree- I gave up after watching it try to process it for 10 minutes. Please fix or go back to the old system....buy 10 entrees, get one free.
Credentials are not correct????? Shows the correct info but cannot redeem? Tried a number time to reboot. Needs improvement drastically. Would have figured the quality they put into stores & food would translate into app. Wrong!!
Can't Redeem Points 1/5
By Lincoln the awesome
Keep getting "invalid credentials" error message even with the update. Help!
Freezes at "set home store" screen every time. Been that way for months. Goes to show how much they care about their customer experience.
First we HAD to download this app that's fine but now I have so many points I can't even redeem its ridiculous. It crashes and /or just says error. I don't even eat there just so I don't have to deal with this app 😡
Horrible App 1/5
A great idea to have an app, except they forgot one key aspect...it has to function. Tried to make it flashy but it doesn't do the most basic task of allowing me to order. They are losing $$ as I repeatedly try to order but it won't go through.
Used to be simple, scan the card/code and would automatically receive the discount. Now I got to download some buggy app on my phone to get rewards. Used to be super simple and now because they think people love apps we have to over complicate the entire thing. Keeping these apps on my phone is no different than spam emails.
By Bryan Raphael Choi
Sorry, your credentials could not be authorized.
They switched their point system for repeat customers to a stupid low. Before it was buy 10 burritos get one free, but now you have to almost buy triple that. Plus the app doesn't ever work and "can't access my credentials" even though my points and everything show up. Go to Chipotle.
Completely unusable 1/5
Can't access anything. The app won't let me set a home store and without setting a home store there is literally nothing you can do with the app, rendering it completely useless.
Buggy app 1/5
App has some serious issues when adding a new payment profile. Can't add a card that expires 12/2017.
This app is completely broken. Useless
Dumpster fire 1/5
By Chirping rubs
App is garbage. Won't take my credit card for me to use my points. Should have stuck with the cards. Lucky for qdoba, the better burrito places aren't closer.
App is complete garbage 1/5
I entered my card info and hit "done" about 15 times and nothing happened. By the time I finally got it to work, it told me that my pick up time wasn't available so I had to go back and do the whole order over again. Don't have an app if you aren't going to make it convenient for the customer. It just ends up making people angry and alienating customers. Get it together, Qdoba.
Crap app 1/5
One night I ordered one of my saved meals and when I got to the store to pick it up there was no meat on it because that is how the app ordered it. Also, I have to uninstall and download the app every time I want to place an order because it will say I am off-line and will never go back online.
People must not know how to use it? 5/5
I've had no issues with the app. Maybe it doesn't work as well on other platforms? (I'm on iPhone). It's simple to use and has worked fine every time. It's nice to scan the qr code instead of carrying the card around. Some of the negative reviews said you have to log in each time? I've never had to do that. I'm enjoying earning points and free food!
I can't get past choosing my location....The app doesn't work. I'm going to delete & then re-download the app. If that doesn't work...grrrr....
It works Finally! 4/5
Even though the way you need to redeem your rewards is a bit odd and can become confusing, I'm just so glad they've finally got it working. I've been saving up 10's of thousands of points whilst waiting for them to fix the app. Guess who's got food for a week. *points thumb at self* dis guy.
Deleted my rewards! 1/5
After being forced to download the app by the store when my husband and I tried to use our card for a free burrito, the app managed to delete all of our points. We made the account last week on the website, but when I went and downloaded the app this week, the app said we had no points. ZERO. After last week it said we had 4000!!! All of those points are now gone!! We are so furious. We've always defended qdoba and said it was our favorite but not anymore. This is ridiculous. They have officially lost our business.
Can't even ue app... 1/5
Hard to decide if app is good or garbage if I can't even sign in with my account. Enter email, click Go and nothing.
Anthesis of 🔥 1/5
What is the point of a rewards app if it doesn't work? 1/5
For weeks I've wanted to redeem my points for food but it keeps saying that my "credentials can't be verified" or some crap. Updates haven't helped.
Lost 1250 points due to the app! 1/5
I downloaded the app and sent a gift using points to a friend. The gift was for 1000 pt reward if Tortilla Soup. I had 2500 points when I started and only 250 after redeeming the gift reward. Where did the other 1250 points I had go? There's no way to view point history. Worthless app. 😡😡😡
Could it be any worse? 1/5
One star for being able to scan the card when the app actually works. Otherwise, would like to be able to see point history, actually click on links and messages, and see what each tier level means. Needs massive overhauling in the next update.
Won't allow ordering 1/5
I have been trying to order through the app for weeks, at many different locations and it errors out every time.
Needs to be fixed 1/5
Small simple app.
But it lacks a quick login and it doesn't remember your details either. So each time I have to type in all the information again and again. Which is time consuming.
Please update to remember the login credentials or add finger print sensor.
Confusing and crashes often 1/5
If we didn't like the food so much we would never bother to use this app. It crashes every time you select a previous order. Non-intuitive guidance on how the rewards work is ridiculous. Still don't understand when you get a reward or which one. Then there are multiple test messages in the inbox? Is someone coding this in their garage?
Who is coding this? 1/5
My mother was asking for a taco but this app confused her so we ended up eating a bagel. A BAGEL!
This may be the least functional app in the world. Seriously.
App is horrible 1/5
App doesn't let me sign in due to - in my email address 1/5
I can no longer sign in because the app thinks my email address is invalid due to it containing a hyphen.
Qdoba Fail 1/5
This app is useless. Used it on two separate occasions, neither of which processed my visit. Qdoba employees don't seem to have any idea how it's supposed to work either.
Trash app 1/5
Never works right. Qdoba got ripped off for this app. Losing revenue due to people being unable to order. Will I call? No. I'll just eat somewhere else.
Took my reward points and my money. 1/5
I ordered online using this app and redeemed 3000 points for a free entree. It took my points and then charged me for the entree. Not cool.
Bring back the key tag 1/5
By AJN Bruin
This App is terrible because most of the time it does not work at checkout. I just want to scan my membership info so I can get credit but the app is stuck on the welcome screen or it kicks me off and I can't login. I've stopped coming to Qdoba and go to Chipotle instead. You've lost a customer because of your lousy app design and performance.