Love the software 5/5
By LilDL L
Understanding that all software are more friendly on the actual computer than in the cell app, even though, the cell app is very helpful for invoices, estimates, reminders for payments “on the go” just to mention a couple of them.
Being an 8 years user from CheckMark Multiledger and Payroll and making the transition to quickbooks is just a huge step forward and very efficient for my firm.
good app 5/5
very detailed , im no pro @ accounting but i am teaching myself this App. its very in depth and i like it.
Worst “upgrade” process ever!!!! 2/5
If you have self employed don’t even dream of trying to fluidly upgrade to online. They data doesn’t just migrate over. The tech support people are CLUELESS. one sharing my screen hadn’t ever even seen what self employed looked like and had no idea how anything worked compared to online. It’s total frustration.
Works for me 5/5
Little tricky to set up, that's mostly me.
I like it, does what I need.
By Con who
The phone app is practically useless 2/5
The phone app is very awkward to work with. The only think I found it useful for was just to look things up for reference. It's not worth taking the space up on my phone for that. I'm deleting.
CEO of GD2K 5/5
This is a really good app it has help our business in so many ways. It help boost our profit margin we have been able to close deals, and make invoices right on the spot. I recommend this for a lot of different business with QuickBooks online.
Slow to load pics 3/5
By steve in 80016
Great app however very slow and the pictures take forever to load up to invoices. Sometimes cuts me out while I’m in the middle of an invoice I have to start from scratch. I’ve already upgraded the iPad and upgraded whatever software and gigabytes that they recommend me do and it still the same it’s slow. They should not call it QuickBooks they should be calling it slow books. Unfortunately there’s nothing else out there that can compare to this technology so basically at their mercy. Steve in Centennial Colorado
Expensive probably because I don't use it much 3/5
I'm retiring slowly and my business is falling off but my QuickBooks costs are the same, except for credit card and collection fees
Worst service 1/5
Changed a template I have used for invoices and estimates for 5 years without warning or reason I cannot access the ones I sent even one week ago customer service said I was using a classic template and it's gone and not coming back . Makes zero sense it's 2017 get a clue . Don't buy don't join charge back!
Not as god as desktop or web access 4/5
I’ve been using QuickBooks online for over a year and while it’s ok, it’s really lacking in a lot of areas.
Also, the mobile app can not perform a variety of common tasks that the computer app and web interface can do.
For instance, I cannot edit certain invoices on mobile if they have expenses included.
Once an expense is added to an invoice, only the desktop app or web interface can edit it.
Also, as many have said, if you’re used to the traditional QuickBooks PC or Mac software which has been available for many years, the hosted version can be difficult to adjust to.
It’s not capable of everything the older software can do, and a separate paid subscription is required for every company file you maintain.
I am self employed with fairly simple invoicing needs, and I still have to use the most expensive subscription in order to simply link expenses to invoices.
The hosted services leave a lot to be desired, but they do have som me positives as well.
For instance, I’m able to provide my outside tax accountant with web access to my company data 24/7 from anywhere.
That’s probably a big time saver for me and many other small businesses.
Good but can be better 3/5
By Soul intervention
The app is pretty good, I like how you are able to categorize the bank feeds. It’s laid out nicely. The only thing I would really like to see would be a detail when “matching” the transactions. You were only able to see the amount and often times there are several items with the same amount. It would really be nice to see whether it’s a transfer an invoice or the account that you are matching the transaction to.
You could simply add it as a small detail underneath the amount.
By Jumpstreet 51
This app and the full cloud service is very frustrating. I am an accountant and I’m beginning to look for alternatives for my clients because QBO, app and full cloud, crashes repeatedly. My clients experience countless hours of downtime throughout the day. Also it makes no sense that QB Self Employed has the ability to track mileage but the more expensive versions such as essentials and plus, do not have that ability. I have clients who are self employed but they need essential or plus version of QBO and they are not able to track their mileage. Instead, they have to use a third party app. It would be nice to be able to setup other accounting capabilities such as tracking loans and investments. Come on QuickBooks! This level of service is unacceptable.
Since new update, I can’t sign in 1/5
Every since the most recent iOS update, the quickbooks app won’t let me sign in. My user info is 100% correct, I’ve tried to copy and paste my password into the sign in box but it won’t actually let me paste anything. Period. So, I have to type in my 20 character password every single time. It’s 100% correct every time I’ve tried it but it tells me it’s incorrect, despite being able to sign in online and on my desktop with the same information. I’ve deleted the app and reinstalled a few times. Still no luck. Add this issue on top of the countless other issues I’ve had with quickbooks in general and I’ve had enough. I’m looking for comparable replacements for this system because it’s just awful and super buggy.
Fantastic QB's app 5/5
By The Brtha
This app is great! Works just as good, if not better, as the desktop version. To me it seems even more user friendly & it is just so convenient when on the go. Definitely download! It works so well, I decided to pay the monthly fee to use it.
Makes business smooth and efficient. 5/5
I am self employed and have been using the pro version for several years now. It makes business documents and transactions smooth and organized. I take credit card payments via invoices. Worked Great for me and my clients.
So far so good 4/5
By listen to wind
I’ve only been using a short time, but I like the speed and usability, more than on the desktop app.
Can be great and convenient but it can also be very slow (just like the online version). Won't always let you edit invoices through the app.
Great for small business! 5/5
Very easy to use. Helps me run my business.
Happy with the App 5/5
I’ve used for QuickBooks and the app for a year now and it has really helped my business and is a easy way to keep track of customers and quotes
Great Services 5/5
By D Hop
As a small business owner this software offers me everything I need.
Desktop user tries online QuickBooks 1/5
Don’t do it. I repeat, if you are used to the desktop version, there is nothing but pain and frustration in your future. And, when you decide you do not like the online version, be prepared to loose all of your estimates (10 years for me) and have your books be off by ridiculous amounts (about a third of my gross receipts for 10 years is missing from my banking account). Who knows what errors I have not found yet. I was lured in because of some problems I have been having with 2015 QB and have wanted a more mobile friendly version of QB since I started with them in 2008. I have wasted countless hours trying to make this work and final ended up buying a windows tablet PC (Mac user, so that was painful) to get the mobility I need, assuming I can ever reconcile my books again. The one star is for the online techs. They are the all-stars of the QuickBooks techs with the patience of Job. Which is good because they will need it and you will need them.
No App support for Time Activity 1/5
Come on QuickBooks! No Time Activity entry in the App?! Ridiculous!
Easy to use 5/5
I haven’t tried other softwares when it comes to managing my books besides QuickBooks so I can’t compare it to the others in the market. But for me it’s very simple and easy to use. My favorite feature is the ability to take photos of your receipts and transfer them instantly. I’m sure all of them do that but it works great here.
Very user friendly app. Like nothing you have seen in accounting. The future is here.
So far so good... 3/5
The app does what I need it to do mostly. One of the coolest things is being able to photograph my biz receipts into the app, and throw away the original. I'm not crazy about the app in terms of creating invoices that do not match what my desktop version looks like. Hopefully the fix for that comes soon. 4 stars from our end.
**update review 10/4/17**
Still cannot create invoices in the app that look exactly like the invoices we create via QB online. Also, can’t access any payroll features that we’ve been paying for. Thought the app was companion to QB online. Guess not. 4 stars remain.
Love it. Still can't enter bills 4/5
Bills are strangely missing. Can do expenses. Otherwise very nice program on my phone!
Barely acceptable 2/5
By El Toozero
Tldr; Tracking work and getting paid are either impossible or broken via the app, but are functional in the online app, mostly.
There are major features lacking in the app: you cannot add delayed charges from the app, invoices generated on the web are present but not *visible* in the app!
Your customer asks you "what do I owe you" and you pull up your fancy app to show him only to get an error that the invoice was created on the web so you then waste time to dig it out of your email, all the while feeling like a fool for agreeing to a perpetual subscription for incomplete functionality.
This is your life with QuickBooks Online.
Accepting payments via app is a chore: to simply select your customer (which you must do for each payment) entails several annoying steps:
1. Load payment screen (two taps)
2. Tap "select customer" (no in-line search!)
3. Tap search *button* to reveal search bar
4. Tap search *bar* to bring up keyboard
5. Tap the customer
How could this critical workflow be so poorly executed?
Receiving payment is the actual purpose of QB right?
Since most businesses have more than a screen-full of customers it might be a sane default to just start a customer search as soon as a payment is selected, saving 5 taps. At least focus the keyboard to start searching when you tap the search icon, saving 3 taps.
Speaking of getting paid, though not directly related to the app: QuickBooks payments is a broken product, you send an invoice with a balance forward and your customer has no option to pay balance forward, so you're stuck explaining to customers that the bill they just paid is not the *entire* bill, awesome.
Useful time saver of expense tracking, but... 3/5
Very helpful in organizing expenses immediately post point of sale. However, the app is very slow to load and process commands throughout the process. It appears to be writing records to a server after each line entry instead of when completely finished entering an expense transaction. When you are in a rush, the last thing you want to do is wait for this sluggish app to process before heading to your next task. Makes you want to skip the hassle instead of being diligent in your expense tracking efforts.
HORRIBLE - CANNOT SIGN IN - CUSTOMER SUPPORT IS A JOKE 1/5
By Openly Hiding
DO NOT WASTE YOUR TIME OR MONEY. I "upgraded" from my QuickBooks 2009 Simple Start (which I loved) to a monthly subscription for the QuickBooks Online Simple Start version. For the last 2 weeks, I cannot sign on using the Windows App. It keeps telling me that the password is wrong. IT IS NOT! I KNOW MY PASSWORD! I went ahead and changed the password to attempt to gain access. Even after going through that process, it will go to the sign in and I enter the new password and it will still not let me in and it continues to tell me that it's the wrong password. Everything works fine on my iPhone and iPad Pro apps and the web browser version. I still need in to the Windows app version though. There are things that can be done there that cannot be done anywhere else.
When you search for a tech support number online, I was given a toll free number (855-633-1777) that was answered by foreigners who look up my account and then tell me that they can certainly help me but the tech support is a pay service and I will need to pay them! WHAT? I DO PAY EVERY MONTH. YOU WANT ME TO NOW PAY YOU TO BE ABLE TO SIGN IN TO YOUR SYSTEM THAT IS NOT WORKING. THIS IS NOT AN ERROR ON MY END!! WHEN I REFUSED TO GIVE MY CREDIT CARD INFORMATION, HE REFUSED TO HELP ME AND LITERALLY CUSSED ME!
I found another number for QuickBooks customer support (800-488-7330). It is RIDICULOUS the hoops you must jump through just to find a phone number for these goons that I am paying for a service that i cannot use because their app is messed up!!! The man that answered the phone this time was at least a US citizen that could understand my clear English and I did not have to repeat me email address 6 times and spell it three times like the first phone number. However, he was certainly a complete jerk with an arrogant attitude of, you need me, I don't need you! This guy was absolutely impossible to talk to. After a few minutes, he muted the phone on his end and pretended to hang up on me. I waited for about 4 minutes but he was NOT going to stop playing his games. I finally had no choice but to hang up because he clearly wasn't going to assist me. I tried calling back but now it was after hours and they were closed! This has not been the best 2 weeks with Intuit QuickBooks. I do not get aggravate easily and I NEVER write reviews. But I am very aggravated now and I will write reviews for days if it will help to keep someone else from going through this nightmare with this company that very clearly has no concern for it's paying customers.
App doesn’t work on iOS 11 1/5
Don’t waist time
By Will Mooers MRT Transport
Definitely a few things we would like to add/edit a bit but this is a must have for any business!!!
Helped me simplify 5/5
I use this to send estimates that turn into invoices immediately with a few quick adjustments (my decisions - otherwise it's a simple one click). I have it automatically set to accept Credit cards, Bank Transfers, or they can send a check. Once you set it up the first time and make everything look how you like, it's automatically way easier to track everything and even send all transactions even via phone. I'm using my iPhone 6s to run my whole business now.
Excellent Program & Service 5/5
By E Entertainment
As a small business owner we never have enough time. QB makes account quick and is very easy to understand. $15/ month (which is a tax write off) is a great deal. Think about what you'd have to pay a CPA to complete all of this paperwork. My accountant can easily sign in at the end of the year and get the necessary information. The customer service line is MORE than helpful. I've thought about going to QB training classes but there is no need to pay someone else to teach you about QB. With their helpful videos and attentive agents I've been able to learn and understand the program quickly.
I've gotten 2 other business owners to use QB and will keep spreading the word!
Easy for someone who knows nothing like Jon snow 5/5
By Doing taxes
I hate book keeping. More than anything in life. I have been forced to do booking keeping for reasons I won’t go into but I digress. I have quick book pro and self employeed. I suggest you get this app and or cloud based software in the start of the year. It’s easier to move bank info over. I won’t go into how great qb pro is since this review is not about that product. This app is amazing for on the go work and tracking. It makes my life so easy. I can track everything and send it to my accountant easily
Works great, always performs as I need it too, makes invoicing and estimating a lot faster and easier! Thank you QB
Very easy to use. Also the online version have the costume assistance.
Roofing company 5/5
By slate guy
We've use QuickBooks online for the last six years and it has helped us grow our business.
I can access QuickBooks with my phone or my computer and it saves me time and money
QuickBooks: decent ideas, horrible execution 2/5
The app is OK when it works, which is less time than when it doesn't work. Intuit is nothing more than a bloated corporate bureaucracy that has a relatively captive audience, so it's unlikely they'll do anything to improve their products until people start leaving them en masse for alternatives like Sage or Xero.
Some of the ideas within the QBO app are good, but when your customer can't pay your invoice because the Intuit systems are "temporarily unavailable" all day long, you're going to have a cash flow problem.
Even aesthetically speaking, the app is cluttered and tries to pack too much into it (except for the stuff you really need to be there). I am an accountant and will stick with QuickBooks until my last client migrates to Xero or Sage, then I'm leaving too and won't look back.
Great app 5/5
By Zoltan Kaz
I travel constantly and this app allows me to keep up with my bookkeeping wherever I am
The best invoice app 5/5
Very simple to use and helps a lot! I recomend
By South Florida express LLC
Great app. Useful and easy to use.
Sample and easy to use
I like it 5/5
Quickbooks online simplifies my business. It works great!
iPhone 7 Plus 4/5
Works ok now that the kinks are worked out
This is a total disaster 1/5
QuickBooks online is a complete and total mess. My invoices are duplicating themselves in the register, the register isn't adding correctly, and my sales tax isn't correct so it has to be done by hand.
When you call customer service, they have no answers and never bother to return your call because nobody there knows how to fix the issues.
I would recommend that nobody ever uses QuickBooks online.
Great app... Needs some work. 4/5
There’s no way to record a sale without attaching a customer to it. Also, there’s really not a place in the app to keep a ledger. If it had these 2 things, it would get 5 stars from me, but as it stands I give it 4.
Crashes a ton 1/5
This is a great app for bookkeeping for my business, but it crashes almost daily on my iPhone. Please get better engineers for the functionality of this app!! So frustrating when I’m in the middle of printing invoices and the app crashes! How am I supposed to conduct business that way!?!
Not useable in multi-user environment 1/5
Here we go again, another update and still no fix to Locations and Classes. Intuit must be the worst software company on the planet.
So in April Intuit "reaches out" that a fix is on the way. That was 5 months ago! I stand behind my criticism.
Still a 1 star. What is wrong with Intuit programmers?
Yup, yet again another update, and still not useable in multi-user. My business has more than 1 user account. Locations and Classes do not work in their accounts. How many years will this take to fix a bug that has been present since day 1?
Another update and I stand behind my previous review(s).
Seriously? Another update, and still not multi-user friendly. But, oh boy, something works with Apple Watch. When will Intuit fix the multi-user issues? Someone else mentions they fix bugs. I can say the exact opposite - they leave bugs for years!
I want to use and like this app. I've looked at every update since the very 1st version. It does seem to be slowly improving, but is still not useable for my company.
Accounting on mobile 4/5
Great set of features. Like the expense tracker. Wish it had a mileage tracker within. Otherwise 5 stars.
Unfinished app 2/5
By Jay Shar
You guys shouldn't have launched an App with half the major features missing.