Crashes every week or so...not too smart! 2/5
App gets hung up searching even though it's been working for a week. Loses favorites and it's a pain to reload them.
How about fixing these issues?
When app works it's great.
8/24. Still crashing every few weeks. Guess resound doesn't care.
9/17 same problems. Does anyone care?Hello! 😖
Connection to IPhone= "0" 1/5
By california deaf lady
I paid $7000.00 (COSTCO) about half that amount. First there were issues with the fit. House hearing on Santa Monica explained I have very narrow ear channels. Connection with my IPhone worked for a short time. Had hearing aids replaced by House hearing. Connected briefly first a day. Then next time they failed connection about an hour. House people seemed to think it was something I was doing. I call Resound multiple times and reinstalled the AP each time. When it worked it was less than an hour as I recall. I've been out of. Country for over 6 weeks now back in CA again trying to get Hearring aids to synchronize with my I phone (which the Apple Store said was fine). And no success. The hearing aids simply do not connect with the IPhone. I'm trying once again to synchronize them. I rate them at *(1).
Not Impressed! 1/5
Have had my hearing aids for four (4) days now...
1. On day one (1), problems with connectivity, and when finally connected after several reboots, the app volume controls did not work. Also, the sound quality was quite poor, with a consistent "raspiness" in both spoken word, and even worse with music.
2. On day two (2), app volume controls still do not work, but discovered that the "raspiness" could be mitigated by boosting the base to the maximum, and reducing the treble to the minimum.
3. Have been unable to create a fixed profile, resulting in losing my bass/treble settings whenever I power down for the night. Volume controls on the app still do not work!
4. On day four (4), after resetting the base/treble controls to mitigate the "raspiness" the app volume controls still do not work. Have an appointment scheduled next week to address issues!
5. On day two (2), also discovered that the hearing aid finder map does NOT work; reconfirmed this again on day four (4).
Bottom line: NOT IMPRESSED, especially since the hearing aids I have are "top of the line"!!!
Monday 13 June 2017 UPDATE:
Just returned from my scheduled audiology appointment, with mixed (and unsatisfactory) results!
1. Volume control on the app now appears to be enabled. Apparently the original setting was too low, so the baseline volume was boosted.
2. However, this was discovered because I heard better with the T-Phone program than the original All Around and Restaurant programs installed.
3. Hence, their solution was to copy the T-Phone program over the All Around program, and made some "minor" adjustments to the profile.
4. I had expected the Outdoor and Traffic programs to be installed on this visit for evaluation, and when asked, the Audiologist was unaware of these!
5. Discovered that a plastic retainer was available (RH hearing aid kept falling out) that should have been provided on initial visit. Only one was provided this time!
6. I had to specifically ask for a different dome size to potentially help better secure the device in my ear. Apparently only one other size was available at the time.
7. Now I have to return for a 3rd scheduled appointment to address the remaining issues, and get the other programs installed. :-(
8. Discovered that a new App feature has been enabled during the visit - it is called a Sound Enhancer. Since I received no explanation I will try to figure this out.
Bottom Line: STILL NOT IMPRESSED!
My expectation was that all of the issues would be addressed - some were, some were not!
This visit left me with concerns not only about the product and the app itself, but also about the ability for the field Audiologists to properly service these...
UPDATE: Thursday 31 August 2017
Now that I have had these hearing aids for two (2) full months, the dissatisfaction has simply become worse...
1. I am now unable to call my spouse from my car using these hearing aids, due to a high pitch sound that loudly surfaces in her car (designed for iPhones) only, not in my car or in my hearings aids. We both have iPhones.
2. I am now experiencing unexplained Bluetooth disconnects between my iPhone and my hearing aids, forcing me to pair these devices again. No iPhone IOS upgrades have occurred since before this started happening.
3. The Audiology service provider for the hearing aids has not responded (>1 month) to my request for a refund on duplicate or multiple payments, despite my providing written documentation supporting this.
BOTTOM LINE: Do NOT purchase these hearing aids!!!
The "bugs" have not been addressed, the training for audiologists in the field is inadequate, and there is still no way to address these issues with the parent company directly. I wasted >>$2K and >16 hours personal time, resulting in a VERY DISSATISFIED and unpleasant experience overall. ... and despite my complaints, have yet to be contacted for a remedy!!!
STAY AWAY FROM THESE, and DO NOT WASTE YOUR MONEY!!!!
Worked for about 3 weeks. 1/5
App stopped working after 3 weeks. No base or treble control now for the hearing aids. POS App.
Problem having app installed on and iPhone 2/5
It works well. However, I have installed on iPhone and iPad is a problem. I cannot have both devices on. I actually have to power power off one device off for other to work. Either the phone or the iPad must be powered off for the other to work.
The Only Way I Can Use My iPhone 4/5
I've been on hearing aids for over 15 years, the originals wore out one at a time, well the last one got run over by a car tire, dropped out of my pocket as my battery had gone.
Saw Resound Smart BT enabled aids at a trade show and got my attention. I had been using a trial set of aids that were not working specifically on the phone. Got these and have worked thru some issues, interference at large meetings, dropped BT, squealing (still an issue) but overall I could not get by without them. Have to reboot my iPhone more frequently to
re-establish connections to the aids. Not a problem just a procedure. Very pleased with these aids.
Program settings 4/5
After the last update, all of a sudden it just starts cycling through my hearing aid programs. Needs to be fixed as soon as possible.
I still have some months left on my warranty so I hope these problems get fixed. I shouldn't have to make an appointment to go in to the store to use my connectivity every time it crashes. I should be able to reset this myself. I'm a long time iPhone user.
Now you see it...WE NEED AN UPDATE 2/5
This app is proving to be troublesome, repeatedly losing its mind every few days. Although my Linx2/9 hearing aids remain paired with my iPhone7, the app itself has failed to properly load, freezing on the "Getting Information" screen before totally crashing. Before reusing it, I'm having to "forget this device", then re-pair my HAs with the phone and, of course, I lose all my saved Favorites. Let's get back to work and keep up with IOS updates, eh?
Connectivity Loss 3/5
I have used this program for nine months to connect my hearing aids to my iPhone and have been able to stream music, listen to audible books and use the phone. The sound is decent – nothing an audiophile would write home about – but very convenient and I love being able to listen to music when those around me don't even know! Then a few days ago my hearing aids stopped connecting. I am not running a different iOS version; I have paired it several times and it still will not play even though it shows it is connected through the accessibility option on the iPhone – but the ReSound app will not connect – very frustrating after having it work so well for nine months. One other big issue is how difficult it makes it to use my Bluetooth in my car – when my hearing aids were working – they competed with playing music using my Bluetooth sound system in the car. I hope these app developers keep working on improving this app – it has great potential – but I will look at other brands when I upgrade my hearing aids to see if their Bluetooth connectivity/reliability is any better.
HA with Apple or Google Maps 1/5
There is now way to keep the App from sending directions to ones HAs. It is a real problem when traveling with others in a vehicle. The Costco people can't help. Guess I will have to turn off the aids when driving. Bummer!
iPhone app works okay. Watch connection impossible, rarely works. Disappointing.
Works great BUT... 4/5
By If you love movies
It always overrides all my other Bluetooth apps and won't allow me to connect to my truck stereo and phone without turning off my hearing aides It also interferes with my GPS It also interferes when I try to do the talk texting on my phone, amongst other things. However, the ultra bonus of this is that I like how it's own GPS system knows when I walk into the theater and it clicks to my chosen settings and when I go home and it clicks to my home settings without me having to open up the app
IOS 10.3 issue 3/5
iPhone shows a connection but your app says we need to connect again.
High Potential, User Interface not Intuitive 2/5
This app has so much potential, but it is missing in the implementation. Obviously, the features like volume control, base and treble, and potentially the sound enhancer, are great features to provide in an app that pairs with the hearing aids by Bluetooth. That's a gimme. BUT, trying to find the features is infuriating! Beyond the volume controls, finding the other settings defies logic. Makes me wonder if the developers spent any time with users to see them hunting for the features! If you have to explain it over and over, it needs to be changed! If I want to adjust the bass and treble, or enhance the sound, or adjust for wind noise, etc. it should all be right there in the menu. Instead, some features are found (or can't be found) in places that one can only guess at. Totally illogical and, apparently, random navigation. You guys surely can do better. Spend some time with a new user, and don't tell them how it works WATCH them struggle to find stuff, and fix it! Don't expect them to adjust to YOUR "logic". Almost unusable beyond basic volume control. Totally illogical navigation!
A couple of issues 4/5
Generally this app has worked okay on my iPhone. I've had one irritating problem happen twice now. The first time I didn't worry about it but when it happened again, I realized it's a recurring problem.
After using the app successfully for a couple of weeks, it simply quit and wouldn't let me even enter the program. It would say, "gathering information" and then dump me out of the app completely. Reloading the app didn't help. I had to delete it and then reinstall. Of course that meant I lost all my saved programs too. Very irritating!
That has happened twice now and doesn't seem to relate to any OS updates or anything else.
And now a suggestion: how about making it possible to add a shortcut to take you directly into a saved program? It would save having to drive through all the menus to get to your favorites.
Keep improving! It's basically a very helpful app!
Fine on iPhone, but not on Apple Watch 3/5
The app works fine on the iPhone, but the Apple Watch support is very disappointing. It is very slow and unresponsive if it works at all. I took it off my watch and will just use it on my phone now.
Works But Loses Connectivity 3/5
By FH Family
At the beginning it takes some time to become familiar with the App and figure a workflow in how to set it up depending the situation. But after being away from the phone, I notice that when the phone is nearby there is no connectivity. After going through the process of restarting the hearing aids, the App, the only thing that works to restore connectivity is restarting the iPhone. This does happen at least once a week.
Doesn't recognize bluetooth 3/5
My phone just up dated and now ap does not work
TIMBO'S Review 2/5
This app was working fine when I first received my hearing aids. Now it has gone crazy, changing volume whenever it wants too. Now I can't even adjust it at all anymore. Having been a computer programmer for many years, it is evident to me that this app needs to be tested much more and then released again. As of now it is a poor app that has never been tested effectively. I have gone from loving it for a short time to hating it today!!!
3.4.0 doesn't connect 1/5
Aids no longer connect to iPhone 7 with update 3.4.0. Worked great with 3.3.2
Aids still connect flawlessly with IPad without update still running 3.3.2.
Please offer 3.3.2 again until update problems are resolved.
Nice start 3/5
Functional app for checking settings. Really miss the battery level function since that what I used the most. My son has the hearing aid and isn't too good at remembering to change the battery or noticing when it is low.
Suggested Improvements 2/5
When will Resound recognize that consumers are their primary audience, not audiologists? This is a consumer-centric world now due to the internet. Time to get with the program.
If both HAs are not connected, the app should link directly to Settings as many apps do.
Needs to provide a direct email link to provide feedback to the developers.
Should show the SNs of your HAs.
Why do all messages to Resound result in "call support"? If we could communicate on the phone, we would not need support!
No longer will work with hearing aids 1/5
Whatever updates you have done will not allow my hearing aids to connect, so I could adjust settings with my phone. Worked well for 2 years, no longer the case. I've reloaded the app several times, reconnected aids with the phone but get error message from the app. You have ruined it. Updated phone, deleted & reloaded your app one more time, paired hearings to my again AND your won't work. Aggravating to say the least.
Tinnitus manager in app 2/5
Where did the tinnitus manager go in my app?
New version won't work 1/5
Used the previous version and it was erratic, but worked most of the time. When they finally came out with an update, I downloaded it. Won't even open up properly now. Great job, guys. Any way to download the previous version? I'm on iPhone 6, iOS 9.21, so it's not like I'm way out of date.
Loses connection 3/5
Since upgrading to the latest version the app loses connection with the phones and the only way to get a reconnect is to completely reboot the phone. Reasonably handy otherwise.
Doesn't work 1/5
This app doesn't work, crashed each time I opened the app. They need to fix and improve Resound app. Useless.
All the other reviews are accurate. However, when the battery is changed none of the settings are kept. I must then reset the factory values to my own. I'm hoping that this is something I can figure out but so far it appears to work as I described. If anyone has an answer to my problem please respond.
Suggested Improvements - Like the App 3/5
Only been wearing my hearing aids for 1.5 wks. Have to say I like having the app to help adjust the hearing aids in different situations. I am a tech person by profession. I like that you can control the volume for each HA, and control the treble and bass. I like that you can set "place" favorites. It makes going back and forth to work easy.
I also like that there is a watch app available.
I would like to see the following added or improved:
1. The ability to add favorites to the home screen. It would be nice to pick and choose which ones to add. This way when I go into a conference room with a small group, I don't have to do three steps to change the program. It would be nice to just open the app and have it there.
2. You should also add a widget. It should include your favorites. That would make it easier to change your programs too.
3. Add a battery indicator. It would be great to have one in the app, in the widget, and on the watch app.
4. Add favorites to the watch app too!
Mostly okay 3/5
The adjustment features are fine, even if the user interface isn't intuitive. Battery level would be useful. Also, it's a pain to put my has into Bluetooth airplane mode, something I need to do for work. There ought to be an app button to do that. Wearer could then easily open and close the has just once to turn them back on.
Resound app 1/5
Won't pair after update to iPhone 6.
Phone app good, Watch app fair-when it works at all 1/5
The iPhone app is a great tool that I use many times a day to adapt my HAs to the changing environments at work, home, restaurants, etc. I like it better than messing with the button on my HAs. Pretty reliable and fairly quick.
The Apple Watch app has been problematic and has stopped working recently. Just get a spinning emblem that never connects to the HAs. Tried deleting from watch and then from iPhone and reinstalling a couple times but no luck. Even tried it on a different watch. No difference. When it was working it was a bit slow but great for subtly changing the mode to/from restaurant or increasing the sensitivity (volume) when talking with someone. Wish it still worked.....
Update 30 Dec 16: Exchanged several emails with the company. After going thru normal trouble shooting steps they eventually said "take it to the Genius Bar - must be something wrong with the phone or watch". Since it's the only app having problems I was skeptical to say the least. Yep, Apple says everything is fine with the hardware. It's an app issue.
Doesn't work 1/5
The app doesn't work! Hope Resound fixes it soon.
Missing battery life indicator 3/5
Works well, like the previous version but THE BATTERY LIFE INDICATOR IS GONE. What the heck???!!! That was one of the best features of the app. I like being able to adjust the hearing aids w/ out fumbling for the button on them, but need to know if I should carry spare batteries. The indicator wasn't perfect but now there's nothing.
Updated Review 4/5
Latest update has solved a lot of the problems I had. App is now delivering the same quality of service as the hearing devices. Great do far, thanks for the update. 👍🏻
Battery level indicator 4/5
Please put the battery level indicated back into the app. Thank you.
Wonder App 5/5
By Best HA App
This app really works well with my Costco Cala8 HAs. I mostly use it on my Apple watch, which I had bought to use with my new hearing aids. It is wonderful to be able to adjust my HAs from a watch because it attracts far less attention. Thanks Resound for this app.
Hearing Aid finder works 5/5
I have used the app primarily for adjusting my recently purchased hearing aid settings and switching programs including streaming from TV. But today I lost my hearing aid on the golf course but found it with the help of the app's finder. It truly was like finding a needle in a haystack. After I realized I lost my right hearing aid, I got back in a cart and tried to retrace my movements while playing. I did not keep the app open when I did that, so when I finished without finding the hearing aid, I thought it was gone. But when I went back to Costco to file a lost claim, the hearing aid tech suggested we look at the app again and sure enough, it noted that an hour ago (when I was on the course looking) the hearing aid was near the 6th hole green. So I went back and sure enough the app worked like a digital geiger counter and I found the missing aid in about 5 minutes. Amazing that I found it! Even if you don't like other aspects of the app, it is well worth it for the "finder."
Update of resound on 12/17/16 3/5
I loaded update today on Resound and now have no battery level indicators.
Good to power device on/off to refresh 5/5
Had a situation where all audio apps were distorted after Resound and Apple update. Reloaded app and powered phone off then on. Beautiful music through phone again. All great now!
A decent app 3/5
I recently got a new pair of Resound hearing aids and started using this app. For the most part, I find that a lot of the features in this aren't all that compelling. To start off, the hearing aid finder is mostly useless since it requires that your hearing aid should be on in order to find it. Volume controls are ok, as well as sound adjustments. It's a nice thought, but not crucial. As far as ease of use goes, I would give it a 7 out of 10. Some of the button configuration is non-intuitive, such as putting the sound enhancer option in the menu. The repetitive alert for asking if I want to reset the settings gets a bit annoying after a while. The UI is rather outdated and could use a more clean look.
I actually decided to buy my hearing aid partially because of the app that was available for each hearing aid, so I hope that they take note of that. In terms of improvements that I would suggest, I think some more useful features may be to have the ability to record the sounds that are picked up by the hearing aid, which would be really helpful to send to my audiologist for adjustments.
If Resound could also improve on the built-in Live Listen feature, that would be really nice to have, particularly if it was able to take an audio cable input. I would be willing to pay extra for the app if it could include these as premium features.
Usage history would be good to have, so that I have a better idea of when I have my hearing aids on, what volume or settings I tend to use, how often I change the battery, etc. That is valuable information to keep track of.
Needs improvement 2/5
I am now on an iPhone 7 and both my resound linx2 work with it I still have a few issues.
1) When streaming blue tooth from videos the video tends to stop and start constantly. If I stop audio to the aids the video plays fine. I've had this issue since my iPhone 5S. There is something wrong with the streaming. Not sure if it's the app or the aids?
2) My hearing aids and my 2016 Malibu infocenter fight each other for control when a call comes in. They should have the auto setting to realize you hooked up to the car hands free and not use the aids. It's a pain at times.
3) The app needs to have force touch implementation! It would be nice to have my favorites just pop up with one hard press.
Fix that stuff and you get 5 stars.
Needs update to support I-phone 7 & watch 2/5
By Harris in Albuquerque
When the app works it is very good but app crashes and/or is not linked preoperly with iphone 7. Also very slow to respond on watch when it does work. Many times when I view app most of setting info is greyed out so can't use features like wind noise in outdoor mode. It is to bad that the manufacture is slow to update. I am in a trial period with these new aids and may look at other manufactures to see if they are more up to speed on updates and reliability of features which are the big selling points for me. I want the features to work if I am going to upgrade from my current pair that are made by a differents manufacturer.
Needs some improvement 3/5
By Merlot D
The app allows you to control the volume and change the programs that are set up by your audiologist. The battery level indicators don't change as the batteries discharge however. Randomly (approx. once a month)the app will lose the Bluetooth connection. The only way to reconnect is to un-pair them (by going to your phone setting) and then re-pair.
Apps needs to be updated 1/5
With the release of IOS10, been having problems with my iPhone 6 Plus and "SOUND"!!! Usually around a day and half of rebooting iPhone to regain ability to hear sounds; music; videos, it will loose sound again. Finally isolated the problem to this app. Once I removed this App I regained full function of sounds for my iPhone and different apps that utilizes sounds and the problem has not appeared again. PLEASE FIX!!!!
Poor connectivity with iOS UPGRADE 1/5
By Jim McM
Every upgrade puts this app at more of a disadvantage
In coming phone calls people sound as if they are speaking in slow motion
Then app can't decide whether to connect with earpieces or phone
A couple of reviews mentioned being available for iPad as well as iPhone. I am unable to sync with my iPad.
The previous version worked okay, this version is terrible. I have an iPhone 6.
Ever since my phone updated I've had a bad chirping in one or both hearing aids. Upgrading from the 6s to a 7 plus and it still happens. It started almost immediately after the iOS update, so not sure if it's the app or the phone.
It's getting so annoying that I've had to set the phone so it doesn't push any audio to my hearing aids.
Please tell me if it's your app or the iOS update. Almost bad enough that I might take this 7 plus back and trade it for a Google Pixel.