2.4 GHz only. 3/5
Nowhere in the instructions does it say that the doorbell only works on the 2.4 GHz internet frequency.
Having this anywhere would have solved all my connection issues. I was ready to return this device because of its inconsistency in the live view connecting.
Once I renamed the 2.4 and 5 GHz frequencies and connected the doorbell to just the 2.4 I have had no issues connecting to it and it connects much faster too.
Please Fix Neighborhoods for iOS - HOWEVER 4/5
Purchased two ring cameras last week. Camera features work fine but Neighborhoods section does not work. Seems to work fine on Android but not iOS. Fix ASAP!
Update: The Neighborhoods portion on my iOS device still does not work :(
Ring was put to the test tonight when three individuals tried breaking into our house. The app alerted me while I was at dinner and I immediately warned them and triggered the alarm. It scared them away and they took off up the alley. The cops were on the scene in a matter of minutes and have taken our video in for further investigation. We have nice clear photo/video evidence.
We’ve only had this system for about 10 days and can say it’s the best money spent.
I have the fastest internet possible from Xfinity (300) and still it freezes as motion starts recording. I went from 75 to 100 to 150 and now 300 and it’s now the fastest possible and that still doesn’t help. It’s the ring. What good is it when I can see from far away that someone is approaching but cannot see what they did when they got close to my house. All I see is approaching and then walking away. The middle is cut out on every single recording. Epic fail on your part. Edited to add that my modem is less than 10 feet away from the doorbell.
Live view doesn’t work anymore 1/5
Something is wrong with Live View. I have excellent internet speeds at transmit and receive ends. Can hear audio, but no video. This happened on current and last version. Consider allowing less than HD video to pipe thru if necessary.
I never can see who is at the door 2/5
By B3T0 IMAC
By the time I can see who’s ringing, the person already left. I don’t know why it is so slow. First I thought it was because the internet signal, but it isn’t, we change the system to a fastest one, and the problem with the ring remains.
Fix the live view. 1/5
Fix the live view. It is incredible how much money I’ve invested in Ring and I can’t get a reliable live view. My signal is great, the app is always updated. I’m about to switch to nest.
Neighborhood watch functionality doesn’t work 3/5
We love the Ring products, it is nice to be able to answer the door from anywhere. However, the neighborhood watch functionality within the app just doesn’t work. Fix this ring, the alerts are just annoying if you can’t actually read the. Alerts
Needs improvement 3/5
The delay in the time it takes the app to respond to a doorbell is way too long - by the time the app opens and pulls up the live feed, the person is frequently gone.
New feature of neighbor notices also isn't fully functional. Received a notice of shots fired within 1 mile of my home. Opened the app and all the neighborhood notifications were blank. I wasn't able to locate anything.
Doorbell doesn’t stay connected 1/5
By Brian Whitson
WiFi router is roughly 30 feet from doorbell yet the doorbell doesn’t seem to stay connected. I have a WiFi camera close to that doorbell and it never drops connection.
Terrible updates 1/5
Still has a major flaw in the app design. If you use Motion Scheduling to turn off notifications there is an annoying pop up that blocks the top buttons of the app. This makes it so annoying to use the app. Maybe it’s time to get rid of Ring and use another service. This flaw was introduced months ago. I’ve emailed Ring about it. They asked me questions but then never responded.
Love the Ring Doorbell and Floodlight Cam 1/5
I have two Ring Doorbells and one Floodlight Cam. I love getting the notifications and being able to talk to people ringing my doorbell. Everyone can hear me clearly and I can hear them clearly, and the HD view of the cameras (day or night) are fantastic.
The only problem I have is that when I’m on the road, or at work, where there can be a lot of noise, I use a noise canceling Bluetooth headset with my iPhone X and the app does not allow me to hear or speak to anyone live. I can see and hear the playback fine, however on a live chat, it uses only the iPhone X speaker and mic and not the Bluetooth. And it’s very difficult to hear or speak when I’m in noisy areas. I contacted customer service regarding this issue about a month ago and they were nice, but was not aware of issue. I hope a solution is in the works beachside it is a very nice product and I would recommend it to all my friends.
By maryland customer
We had issues with our ring doorbell pro about 6-7 months after buying it. The picture is very very fuzzy/distorted, the voice option makes this loud squeal periodically and you can’t hear and the person at the door can’t hear. My biggest issue is the live view not working. We bought this for safety of our family and daughters. It doesn’t work seemingly when you need it most! It’s a gamble to open it and see live view or will It be not working. We have written the company several times asking them to please replace the doorbell because there is definitely something wrong with it. We have yet to have a response after 7 contacts with the company. I recently sent one last email to ring asking for a replacement of an obvious defective product. If not rectified quickly, we will be researching another company/ product and replace the ring.
I will Update on ring replacement or the products we have researched and their pros and cons in 2-3 weeks.
Live View Greatly Improved 5/5
I previously submitted a review that there was a delay in the period between receiving a notification and seeing the live view. Ring responded personally to my review and the problem has been resolved. Great app and great customer service!
Failed units, censorship of your videos. 1/5
My first Ring camera failed and the company insisted I need to buy one of their WiFi extenders even though my WiFi speeds were blazing fast at the camera.
Then I tried to post a video of some wildlife to the neighborhood app and Ring wouldn’t post it. They get to decided what they think your neighbors want to see or not. There is no 1st Amendment rights with the Ring app. They control who and what is seen. They decided if your neighbors should see something of interest or not.
Not reliable at home 3/5
I get so many motion warnings that it wears down my battery. Recently I’ve been getting neighborhood alerts but when I click on them it never opens on my phone the app just spins like it’s trying to load. Most times if someone rings the doorbell and I’m at home it takes so long to connect I have to go to the door myself. However, if I’m not home I can connect very quickly.
Waste of money 1/5
This is the first review I have ever done. I am so disappointed in Ring I had to share. Ring is as close to useless as you can get.
Flood lights camera 4/5
There needs to be a way within the application to turn off the floodlights and camera while having a party in the back yard, etc. wherever you have it mounted. It’s very annoying when we use our hot tub too! I love the security it gives me when we’re gone or inside, but there needs to be a convenient way to disable it when we’re enjoying our back porch and back yard.
Hopefully you can include an on/off switch within the app please! 🙏🏻
Still no Homekit support 3/5
App is updated regularly which is great and they are adding new features but had to knock them down to 3 stars for still not supporting Homekit YEARS after they said they would. As of now I don’t plan to purchase any more of their products and am considering stopping paying for their service if this support isn’t provided before my next renewal.
Mr & Mrs Jennings 5/5
By Big E and Ti
My husband had this installed and we absolutely love it. Especially when he has to travel out of town for work. Even though we have a security system the ring makes me relax with no worries!! Our cameras and speakers are flawless!! Ex..we were both at work and my phone alerted me to let me know someone was at the front door. I asked the guy, can i help you? He kept asking was i home. I told him I’m not opening the door so if he has a business card to leave it. He says i don’t have one I’m a walking business card, so are you home. I told him he has 2 seconds to get off my porch. Of course he wanted to try me and i activated the alarm and he took off, and we live in a extremely nice neighborhood.
Door ring 1/5
By The snake2011
Sometimes I get to see the people leaving :( . Too expensive for what it really do.bought the spot cam if cold and raining can’t see .to foggy 😞😤
Needs to save Video 3/5
Amazons cloud camera saves some video for free without upgrading to monthly subscription. RING should do that. It should let u save at least 1 or 2 days or 10 videos- then if u want more you pay. Competition is steep so they have to offer something. Also audio is not so clear even with 75mbps WiFi.
App needs quicker response. If someone rings bell by the time video refreshes on phone they may leave.
Disgruntled homeowner 1/5
By Joe from Trembling Akers
This product is completely worthless. When a large vehicle drives by it sets off the doorbell, same for vehicles with loud exhaust. When someone like UPS drops off a package and sets off the ringing, or if they actually ring the doorbell, the visual portion doesn’t come on until the vehicle has driven out of the area and is no longer visible.
Internet connection 2/5
The product very good but the connection to the internet very poor even it’s close to router,
Updated review 5/5
All I can say is THANK YOU. I’m not going to lie, I do feel the update to take advantage of the full iPhoneX screen could have been released sooner, but it’s finally here and now I feel this app is complete. The only thing I’d like to improve are the sensitivity settings for motion detection, other than that, to me this app is flawless.
Great job, and thank you for the iPhone X upgrade!
Ring Neighborhoods Does Not Work At All 2/5
Aside from other issues I’ve had with my Ring Doorbell, my main concern currently is that the “Neighborhoods” function does not work at all. Every time I try to view my Neighborhood activity, it says, “Sorry, Nobody’s Home. Please try again later. Please try again.”
I called Ring customer support thinking this should be an easy issue to fix. Walked through several steps including rebooting, reinstalling, and deactivating and reactivating my account. Nothing worked. Still unable to view Neighborhoods feed. The answer I received from tech support was, “This will be sent to the ‘desk’, and will hopefully be remedied soon. It may take some time to function properly again.” Basically saying there’s nothing we can do currently because we have no clue what’s going on with it or why it’s actually happening. (Just for reference, this hasn’t worked for over a month).
Needless to say, I’m pretty frustrated. Especially when I asked if I would receive any feedback and was told I’d receive an email detailing our conversation. Nothing on the topic of a fix or communication when the issue was resolved.
Ring, it’s time to step up your technical support and start actually listening when people have problems with your products.
Funny enough, the “Neighborhoods” function works flawlessly on my husband’s iPhone X (I’m using an iPhone 8 Plus).
Glad to see iPhone X display support added! 5/5
App works well.
Lag time 1/5
By Super saver17
From when my chime goes off, to trying to open and see what the alert was about? It’s about 3 mins. It’s horrible! It’s not my WIFI it’s the Ring. We have spent so much time with support and it’s still not fixed. We have 3 products with lots of additional pieces. Still lots of problems. The App updates still don’t work. We have done several firmware updates too. I just want the products to work!
Ring doorbell pro 1/5
Without the app alert sounds for android phones these products are worthless. They need a fix fast.
It works 2/5
I like the security camera. I just don’t like that it doesn’t show live view from the app. It stalls and it’ll only load when it wants too. It needs work.
Ring Floodlight Cam 1/5
By Thank a Marine
I’ve had my device for several months now and I was excited to get it and when I finally did and installed it massive disappointment set in the first time it alerted me via my cell phone that there was motion. I immediately went to live view only to see that wasn’t even an option as the only live view was the spinning circle. Even after contacting customers support I still don’t get live view, I have to wait for the video to load after the event to see what transpired. That pretty much kills having the ability to stop a criminal from breaking in to my house, at this rate they can break in and take the Floodlight Cam as well and I wouldn’t have a clue...
Find another product. 1/5
I have great internet upload and download speeds. Have the ring 2, everything in the diagnostics is good but it looks like a webcam from 1999. Freezing, not answering rings or videos being choppy. Pretty sure the developers have no clue how to roll out updates to fix, and this problems will remain. In the past 6 months it is only gotten worse.
Update. My upload and download speeds are over 25mps most days.
Update #2 I sent screen shots of my fast internet speeds my firmware being good, and connection being good to the person that replied to my review. Wrote this in December followed up with the email as suggested it’s now Feb 21. No response.
Side view camera 3/5
I have three cameras and the one on my side yard seldom works. I try checking it daily and am not able to connect.
Ok, on the right track but... 3/5
Ok, so now we have a live view option. But getting the vids are still slow as heck and that is not good! This must get fixed! Its not just about talking to the mailman or whomever. Its security!
Nope!!! Can’t be used without date/time stamp 1/5
Half the time it doesn’t update right, constantly has no signal. And when someone DID try to break into the vehicles the other brand cameras sent me a notification but not the Ring like it should have. Also, when it did another time, the detective said since it has NO TIME/DATE stamp on the video, it will not be useable whatsoever in prosecuting! It’s not a recommendation.
Don’t open to non ring owners 3/5
By Frog T
There are enough idiots with ring taking up time space and my patience. Lost puppies should not be on ring alerts. Someone ringing bell that they don’t recognize is not a panic alert. Don’t know what they wanted? Maybe you should ask them. In person or thru the ring voice. Come on, I had to pay extra on top of the ring doorbell just to see videos because of theft, breaking etc not for nonsense, so why do people without ring get to utilize paid benefits.
Love this app 5/5
Love the ring app! Wish there was one for the Apple TV! Also please update the spotlight cams to have better night vision!
Works ok - when we are home 3/5
Not so much when we are away! The bell will ring and I will try to answer when we are not there, but it takes too long or never connects so the person is long gone. Thankfully, we haven’t had anyone ring and then break in if we don’t answer which, of course, was the purpose for installing it! 😕
Tell us what the version fixed/updated ⚠️ 1/5
Stop using the release version / release notes area to only promote your product!😡
When opening the app, whether in WiFi or cellular, it ALWAYS says “offline” then close it and re-open it works, clearly a software issue as it used to not happen.
Please fix with software/firmware update⚠️
Ring doorbell Pro
💥where the heck is the promised HomeKit update💥
Great When it works 2/5
By Mrs lmks
I like the concept however ours does not work well. I originally thought it was our specific unit however, we received a brand new replacement and it still doesn’t connect well. It takes anywhere from 15-45 seconds to connect, the live feed doesn’t show up consistently, I don’t get notifications of a doorbell press and we get motion notifications outside of the zone we set but not for when people walk up to the door. When I need the live feed to work quickly because my dog is losing his mind it won’t. I’m unhappy with this product. Customer service has been professional, nice and helpful however I can’t spend over an hour on the phone with them trying to troubleshoot a couple times a week when it doesn’t work.
Very slow & no finger print authentication 2/5
By J Desai
UI is simple but live mode process is very slow. I have high speed internet and there is no way the app should take a lot time to activate the cam for the live speed. I have also checked the device health and all good but their apps need work. This is the only security app which doesn’t offer finger print authentication.
iPhone X Support 5/5
By Shawn Harward
Finally added! 10 updates later... app is good, I no longer have any complaints.
Needs USA customer service 4/5
My experience with support was not helpful. The neighborhood alert videos will not play on our iPad. Also there is a 30 second + delay on the videos on our motion alerts. Ring door bell is a good product, but needs sone fine tuning and customer service in the USA
HAD been stable for a year 5/5
2/20/18 Update: short story, my bad. Recently, I added another, indoor security camera to our system and when I did, that brought my available wifi bandwidth down below the Ring's minimum level needed to operate Live View. It just so happens that occurred around the time the app was updated. I ended up replacing our (aging) Apple airport extreme with a Google Wifi mesh network (love it!), Ring Live View is again running fine and life is good. Thanks for the follow up, Ring folks.
Prior review :
Ring stick up cam with solar panel had been flawless for a year. Recent update blew-out Live View and I can't get it work again. I still get alerts and can review the captured video -so I know the camera is online with a strong wifi signal.. Nothing else has changed on out system to cause the dropped camera function.
Video delay 2/5
By Timbo 1962
Why is there such a delay in time on the video? By the time your video starts the person who set off the motion detector has already come into the house there's no excuse for that kind of delay. Your app needs to make it much quicker to get to the video to see when someone rings your doorbell. I'm finding that by the time the video starts so I can see who's there and answer them they have already got impatient and left!
It is absolutely ridiculous that you want to charge people to access their videos! You should have that posted on their packages so people will know after 30 days you're going to stick it to them!
I think you make plenty of money on your product! Make your app storage free!!!!!!!!
Can’t view vids 1/5
Worked good for awhile then I stopped getting alerts. When into settings and changed to “permanent” notification banner and that seems to have solved it but when I click on any historical vids of motion or rings it just blinks to show that I pressed the button but nothing happens. Worked for the first couple of weeks. Just simply tapped and viola I could watch the motion. My father and my wife can view their vids but no explanation to why mine stopped working. This would be bad functionality even if this was an appliance like a blender or a tv but this is a security system. Unacceptable.
Easy Setup and Consistent Performance 5/5
Pleasantly surprised by how well thought out the entire Ring system is Setup. More than just a doorbell, obviously.
Has been a major time savor with checking entry of our LA studio. Installation was much easier than thought. The included tools were a plus.
Battery life is dramatically better than our last wireless doorbell and doesn’t require sep transmit and receiver batteries.
Bought the extra chime and it too is a breeze to setup and configure.
Overall, very pleased with the product and service.
2-18-18 update doesn’t allow live view at all. 1/5
By Pratt Daddy
What a mess. Ring is a joke. They put out updates that aren’t reviewed or used. They mess up every other update. Go with Nest!
Poor update took away primary benefit 1/5
Live video used to pop up upon motion detection and now only gives a notification. Why not give us the choice? By the time I get the notification and fire up the app to see what’s there they are already gone. Makes the devices useless
Good service; Improvement suggestions 4/5
Two days ago I purchases a Ring Doorbell 2, a Spotlight Cam, and a Ring Chime Pro. They all integrate very well, connected easily to WiFi, and were simple to install. Overall, I am pleased with what I purchased, and I do plan on buying a few more products.
However, I have high speed WiFi, and sometimes there are delays in how quickly the motion is detected with my wireless devices. At times the screen will freeze as well.
One feature that I would REALLY like to see with the Ring app is the ability to switch between the different cameras during Live View. That would provide a greater and quicker sense of security to Ring product owners! Not to mention how awesome it would be!
Im sure I will give updates as my Ring experience continues!
Auto rotate support? 4/5
I would give 5 stars to the app if only it had auto rotation support. Most apps rotate when the phone is rotated. We fixed a small phone as control panel for the front door but the app does not rotate horizontally.