Do not sign up for this. 1/5
By Viking Terry
They’ve started data-mining my LinkedIn profile (I’m assuming) for information about my employment history to use in their promotional campaign without my consent. It is impossible to delete your account information yourself- you can only email their support and hope that they actually get around to doing it. Seriously uncomfortable with this whole operation and regretting signing up in the first place.
Retailers not on board 1/5
Standing in front of an open cafe (Le District on Liberty st in NYC) that has tablets advertising Ritual all over their many registers, yet the Ritual app says the place is closed and not accepting orders
Love ritual 4/5
Pls add more restaurants incl Chipotle!
Saves time! 5/5
This app is the best for folks who has no time to wait in line.
So convenient!! 5/5
I order ahead and skip the line! Great app and very easy to use... It also has a great rewards program and I get free food.
Great way to order food at office 4/5
I used Ritual per my colleagues recommendation. I guess you put in your order for a restaurant and pay and either you can go pickup or it'll tell you if a colleague is picking up at same restaurant based on timing and geo-location. If you pickup for others you get a discount. You also earn points for ordering through app that accumulate and you can purchase food. Great idea , great app!!
Too easy to add to cart yet too hard to remove from cart 4/5
In general a great idea and app. However the design seems to deliberately make it easily misplacing an item to an order when you are just reviewing it. Also it is hard to remove an item when you misplaced it(the button for removal is hard to discern; it's not even a button but a line of grey colored words). Hope that there'll be functionality for cancellation so that one doesn't have to call to cancel after misplacing any item.
Nonexistent Customer Support 1/5
Was loving the app until I was charged for something I didn't order and realized Ritual has no customer support to report issues, or at least nothing that they respond to. So now I'm just out the money and they refuse to acknowledge or fix the problem, so I'll never use the app again. Deleted.
Do not use - They'll charge fees for no reason 1/5
Advertised a $5 off deal for signing up but doesn't give you one. Seems like the app isn't set up fully yet. They also attempted to charge my card just for signing up. SAD
Will no longer open, says it cannot connect to a network 1/5
Will no longer open
Stay away 1/5
Tried using this app and it was a nightmare
Point System Now A Scam 3/5
When the app came out, you could easily get 1 free meal a month. Now that they changes the point system, it's basically impossible to get any free meals. It essentially now a scam.
Constant Crashing ! 2/5
The app has been crashing on me for days now. I'm on an iPhone 7Plus with the latest software update. Please fix.
Awesome in NYC 5/5
Get your matcha fix quick and easy. They have the matcha shop Chalait as a spot you can order from - which is great because they are great too. Ive been using this app for a few months now and it does not disappoint. Chalait has awesome service as well.
Skip the line 5/5
Works really well at most of the participating restaurants to skip the line.
Comprehensive and includes all my faves. Makes order and pick up so much easier and quick. Also love the rewards and discounts.
App is good but customer support lacking 3/5
By nomad manhattan
I have been trying Ritual past two months and love it so far. But today when I tried to use the Poke Week promotion that popped up earlier I ran into two issues.
One the promotion discount was not automatically applied at check out nor is there a promotion code that I could apply manually. Looked around and tried it twice didn't work.
Then I was trying to look for support and asking questions. Can't find that option in-app or on their site either. This is very frustrating.
As a product manager myself this is just bad execution. If your customer needs to spend more than 5 mins to figure something out and when they can't there is no simple/strain forward way to get help, you have not done your job right.
By Chad car
Very convenient and easy to order
UPDATE: may need to restart for proper function 4/5
I click on the item I want and the order screen doesn't load. It just shows a blank screen
UPDATE: Rebooted phone. Works now
Excellent if you work in a city and don't like to wait in lines for food 5/5
This app is so perfect for areas like river north, streeterville, and west loop, where the lines are out the door at every place during lunch time. The user interface is excellent and the perks (Ritual Rewards) are also quite generous. I love this app!
No options in the heart of NYC 1/5
I work in midtown, NYC, and there are like five restaurants. I can't imagine what it's like everywhere else
Terrible app 1/5
Was badgered to get the app from my gym then kept getting e-mails about promotions. Also, couldn't redeem points. Downloaded this for convenience and became more of an inconvenience as my juice bar wasn't receiving my orders. Overall confusing and now time to delete.
Do you value your time? 5/5
Then stop waiting in line and get some free money for where you would have spent it anyways...
Annoying and not helpful 1/5
Had many orders not go through. Turned into some very unhappy lunch breaks. This was supposed to save me time.
Makes me happy 5/5
Ritual saves me so much time, I never expected it. I also love the perks for using the app.
Huge time saver 5/5
I used ritual a lot to avoid long lines. Very useful app and service.
Ritual app 5/5
By Fun frames
Loving the app and perks!
Orders are wrong more often than not 2/5
I've stopped using this app after my orders have repeatedly come out incorrect. Their hit rate is significantly worse than seamless and eat24. I use the other apps on a weekly basis and can only count once or twice where my order came out wrong. I've used this app about 15 times and Ive had to ask for a refund about four times at this point. This doesn't even include the other 2x when my order was incorrect but I just couldn't be bothered anymore. When I reach out to customer support they offer a refund but are oddly defensive, does not seem to believe me even though I can supply screenshots of exactly what I have ordered vs the receipt from vendors on what was actually provided.
So awesome 4/5
I've long felt Starbucks is the gold standard when it comes to ordering ahead, with Panera Bread doing pretty good too, both in their own apps. Most other order ahead apps are too confusing or complicated. So far Ritual has been awesome for me. I am of course limited to the restaurants that support it, but so far it has enabled me to start using Apple Pay with them (most still don't accept it at the counter), and order while I'm walking there. Restaurants have had my order ready quickly, allowing me to skip long lines. Ritual can be a bit spammy with the emails so I've unsubscribe from most of their stuff, but that hasn't impacted the service. If I get points and save money that's a bonus, but just being able to save time, skip lines, and use Apple Pay, all at more places than before is a no brainer.
Other than the spammy emails, I don't like giving my phone number out, and don't understand why they send SMS text messages instead of app notifications when I order, and I don't get the "signup code" strangeness when first setting things up. There are Ritual iPads at checkout counters for some reason; I've never used them. So those are areas of improvement from my perspective, but it's working well for me despite these nits.
Doesn't work 1/5
Worked once, then doesn't accept CC (which i use daily), and can't fix it, no Customer Service support, no option to order food for certain time, menu for places is uncomfortable to browse, no pictures of food items. Enough tries to make it work.
Perfect for lunch, get $10 off MANSIE9169 5/5
I use this app for lunch and it's really convenient to order and pick up once the order is ready. Use code MANSIE9169 for $10 off your first order!
Requires location access 1/5
All I want to do is order food, not let another privacy invading startup know where I am every minute of the day.
No option to input your location. Ritual needs your precise, exact coordinates to do what exactly? Sell it, probably.
I'm not taking a selfie to order food. What a joke.
Unable to use Apple Pay due to poor design 1/5
By Reddy Kilowatt
Invites you to use Apple Pay but you can only do so with a new to Apple Pay card. There's no way to indicate a previously enrolled card already in Apple Pay. Sorry Ritual not only do I only have 2 cards but Apple Pay won't allow you to re-register an existing card as the app tries to get you to do. Uninstalled
Failed update 1/5
Kicked me out of my login. Doesn't recognize my password. Password reset lead to a uh-oh page. I guess no way for me to use it again.
No bueno 2/5
By Charlie Pa
Heads up: Ritual App crashes all the time
Great food and lots of selections 5/5
Easy to use and order from many different restaurants. Use STEVEN5223 for a $10 credit.
Brookfield Place advertises that you can download this app to make a reservation for pictures with santa. After downloading, setting up an account and searching for "santa reservations" relentlessly it's not there. Just a bunch of restaurants that I don't need another app to order from. Waste of time & now i can't even delete my account.
Great app 5/5
Great app, very easy to use and functional, lets me order food from my favorite places with ease and not have to wait
Great App 5/5
By Rotary Justin
I've had no issues with the app and have enjoyed the flexibility (not to mention the loyalty program). It's a great concept to avoid long lines and save time. I strongly recommend it!
Can't digest new card 1/5
By Sabertooth Bunny
Keeps erroring out as soon as I enter the last digit even before I can confirm the info. Total garbage of an app.
SCAM! DO NOT USE! AVOID! 1/5
By Mark Irwin
Used it for the first time tonight. Went to pickup my food and the restaurant said they do not partner with Ritual and to get my food, I needed to pay, after Ritual had already charged my credit card.
Ritual's support form on their website was down so you can't contact them. AVOID THIS APP AND HEADACHE!
Fix Apple Pay 3/5
The app wants you to set up a card on Apple Pay that is already set up. Why would I need to setup a card that is already setup and being used with Apple Pay. It should simply be an option to pay using Apple Pay.
Took longer than waiting in line 1/5
Terrible. Great idea, but execution was so poor it took 25min longer of me standing at the restaurant after the app said my food was ready. Would not use again.
Excellent customer service 5/5
By Ritual fan
Great, easy way to order food near you and excellent customer service!
Annoying notifications 1/5
Uninstalled this app because even after Turing off marketing notifications in my phones settings I still consistently get updates.
System glitch? 3/5
I like the app’s concept but there is room for improvement.
My friend and I were in store and ordered at the same time. Our receipts declare a 1 min difference between our orders. My process window said ~3mins, ~6mins, ~4mins, on replay and shuffle for 10 mins or so. I brought my receipt to the register, but turns out my order was never received in the system. The cashier even showed me a scroll through that had my friend’s order as the latest one in the list. He was very nice about it, but being charged and never having my process go through was a downer and makes me not want to use this app. If i have to wait longer than if I had ordered without the app then that defeats the purpose of this app.
The Perfect Order To-Go App 5/5
Out of all of the order to-go apps Ritual's layout/design is easily the most aesthetically appealing of all while still being easy to navigate. The list of suggested restaurants is a great way to find new hot spots as well as all of your conventional favorites. Definitely worth the download and with the $10 credit given for referring friends you've essentially eaten fo free.
Best food app around 5/5
I just moved to Toronto and began using this app as I saw the signs in many restaurant windows around the city. It's the best food app I've used. The user interface is on point, and I really enjoy how it tells me exactly when to leave based on my GPS location.
The customer service is pretty great, too. I placed an order with a restaurant that closed early yet failed to notify Ritual. They explained what happened and made sure I was taken care of.
Used friend's code MANSIE9169 5/5
So far so good! Going to place my first order today and looking forward to it. Used my friend's code: MANSIE9169 and got promo credit! $5 when you sign up and $5 when you place your first order :)