Was promised $10 for signup, but I didn't get it 1/5
I was promised $10 for signup, but I didn't get it. It's likely a scam to get you to sign up but I was promised $10 for signing up and I didn't receive it.
I'd be happy to change the review if the developers are honest and change their ads that say $10 for signing up.
This app is a waste. Horrible design, hard to customize orders, and I’ve had several issues with a lag between when I order, and when the restaurant receives the order. Overall, don’t waste your time. There are plenty of better options.
Signing up had hiccups but sticking w/ it has been good 4/5
When I signed up via a link texted from my regular coffee, the link wasn’t a link and didn’t work. I eventually (I assume through resending because the system saw I hadn’t signed up) I got a proper link and signed up. Didn’t receive the $10 credit I was supposed to get but when I got the follow up welcome email I responded and Robert was great about getting me the proper credit and being open to my feedback. As a result I kept using the app and its worth it just for the mobile order option I otherwise wouldn’t have for the place I usually stop. I’m curious to see how point redemption goes. That combined with the starting issues led to my 4 star review.
Pointless, scam 1/5
The prices for everything are higher using the app. It's really not more convenient now that every restaurant has their own app or online ordering that allows you to skip lines. I was supposed to get free points as part of some promotion and they never went through. I contacted support and they responded literally 3 months later with more fake promotional offers. The app store is littered with these useless scam apps targeting people that don't know better.
Recent update 3/5
By A McKnight
Did you recently update the app? I use it every day but today it crashes within 5 seconds of opening. Have un-installed, restarted phone and re-installed twice... still crashing.
App Crashes 1/5
App keeps on crashing.
Wonderful and quick 5/5
By Tatyana The New Stand
Helps me save money and skip lines.
Excellent App 5/5
Easy takeout lunch/dinner can be difficult and expensive in NYC, but Ritual simplifies finding a lunch spot, and even provides discounts/rewards for everyday lunch/dinner purchases. Highly recommended!
Ritual APP...best ever! 5/5
I love this app! I order at my favorite restaurants and skip the long lines!! Food is always hot are ready for pick up. Awesome!
Everyone should be using Ritual 5/5
Well done creating this app, and on continually iterating.
Solid app for picking up food 5/5
Ritual works really really well for getting lunch or breakfast in downtown chicago. They have a ever expanding list of options and skipping the line during lunch rush hour is soo worth it. If your like me and pick up food and bring it back to the office definitely use ritual.
I love the rewards 5/5
By Babe Jae
With lunch being expensive in NYC....I love the rewards of getting free food🤗 I have been using this app for some months and I have recommended to so many people. I appreciate that when I have complained Ritual makes it all good 🤗 I have had 2-3 bad experiences that wasn’t Rituals fault. I feel that if people report incorrect menus and inform Ritual of places not having orders ready that it will help out with the service that we receive from the restaurants.
I highly recommend to build up on your rewards 🤗 it’s so worth it😊
No Locations within hours of Nashville 1/5
By Trism lover
The app was supposed to be rolled out nationwide, but definitely not nationwide. I’m sure it works great in areas of coverage, but a waste of time unless you are in one of their cities.
Quick Service and Great Food 5/5
By Bai Sammy
Best customer service so far with every single order I've made! Amazing! Freshness of the food is what I enjoy and the sauces in particular are delicious! But the added quick conversation is always a plus.
I don’t get it 2/5
There doesn’t seem to be a lot of incentive right now, it’s more expensive that Mealpal, and often find better deals on level-up, I’ve tried it several times, my food is not ready, they have the wrong items, or they lost my order, I just don’t get the point of ordering online for no discount if I have to reorder at restaurant.
Error in their menu and they don’t care 1/5
Their menu was incorrect. Based on their incorrect menu I paid $18 for a pizza that was not what I wanted and ended up hating. I got no response from customer service when I complained (the menu is still wrong). Just skip this app.
Higher prices using the app might be ok for convenience, but data mining without permission and only resolving “upon request” is a class action lawsuit waiting for an attorney.
By Airs Harris
It's soooooo convenient!!!!!
Stamp of Approval 5/5
By Mike- Brooklyn, NY
I’ve really enjoyed using the Virtual app. The restaurant selections are tremendous and it’s super easy to pickup.
Easy to use interface. Awesome concept 5/5
I've used Ritual several times now and besides the growing list of restaurants and coffee shops is the way you can crowd source deliveries.
You can earn credits by having people in your building or office place an order and the same restaurant your heading to. You're already going to pick up food and you get points for future purchases when you bring back other people's orders! How cool is that!? But you can always decline to bring orders back.
I'll recommend this for people working in large cities or buildings.
Clunky and poor flow 2/5
Dont understand how rating could be so high. Very clunky and poorly thought out flow. Example: Why tell me the store is closed after I’ve ordered and tried to pay? Tell me ahead so I don’t waste my time ordering.
Works great 5/5
By gnats kid
I do not use it all the time. Sometimes it is better to be interactive at the location. However, I’ve had great results using it and helps to find some nearby places I have not frequented.
Nice interface but room for improvement 4/5
This is my first time using apple pay and it's not always clear when an order goes through successfully - especially when placing an order on the subway where service is limited and WiFi is untrustworthy.
Great app. 5/5
All my local favorites at the tap of a button. Changed the game for my pickup food. No lines, and rewards for spending.
My Ritual 5/5
By Oak Forest Chris H
This is now a ritual that a look forward to daily, easy to use menu, so many great food places. Always works like a charm and a great experience each time.
Game Changer 5/5
By Dance Dance Revolutionist
Ritual is great to skip the line and it helps me to discover places I may not have thought of trying.
Pick up food easy and earn rewards, on food I would have bought anyway 5/5
By Chicago Sean
Love this app, constantly saving $ with rewards and offers, and can order my food when I need it, saving time in lines. Perfect for work lunches!
Location services on or no go 1/5
I hate when apps try to force you to see your location. There is no way to continue with the app unless you agree to show that. Many other apps allow to pick your location with a map or an address. No need to have location services on.
Piggyback Hero Best Feature of Ritual! 5/5
Once people start using this it will spread quickly how much time can be saved by using a Hero at your office to pick up food for you.
Best food pick up app 5/5
Easy interface to place orders.
Love the rewards tab. Always find some specials there.
Not helpful or useful 1/5
Pick up the phone and order your own carry out.
Some places only use ritual. If you search for delivery it pops up and lets you order with just a credit card number (not secure or protecting customers).
I'm currently disabled and can't pick up my food. There is no easy way to reach ritual. I'm just out $30 and no customer care.
I can order and pay for food on my own. Another app the world doesn't need.
Do not sign up for this. 1/5
By Viking Terry
They’ve started data-mining my LinkedIn profile (I’m assuming) for information about my employment history to use in their promotional campaign without my consent. It is impossible to delete your account information yourself- you can only email their support and hope that they actually get around to doing it. Seriously uncomfortable with this whole operation and regretting signing up in the first place.
Retailers not on board 1/5
Standing in front of an open cafe (Le District on Liberty st in NYC) that has tablets advertising Ritual all over their many registers, yet the Ritual app says the place is closed and not accepting orders
Love ritual 4/5
Pls add more restaurants incl Chipotle!
Saves time! 5/5
This app is the best for folks who has no time to wait in line.
So convenient!! 5/5
I order ahead and skip the line! Great app and very easy to use... It also has a great rewards program and I get free food.
Great way to order food at office 4/5
I used Ritual per my colleagues recommendation. I guess you put in your order for a restaurant and pay and either you can go pickup or it'll tell you if a colleague is picking up at same restaurant based on timing and geo-location. If you pickup for others you get a discount. You also earn points for ordering through app that accumulate and you can purchase food. Great idea , great app!!
Too easy to add to cart yet too hard to remove from cart 4/5
In general a great idea and app. However the design seems to deliberately make it easily misplacing an item to an order when you are just reviewing it. Also it is hard to remove an item when you misplaced it(the button for removal is hard to discern; it's not even a button but a line of grey colored words). Hope that there'll be functionality for cancellation so that one doesn't have to call to cancel after misplacing any item.
Nonexistent Customer Support 1/5
Was loving the app until I was charged for something I didn't order and realized Ritual has no customer support to report issues, or at least nothing that they respond to. So now I'm just out the money and they refuse to acknowledge or fix the problem, so I'll never use the app again. Deleted.
Do not use - They'll charge fees for no reason 1/5
Advertised a $5 off deal for signing up but doesn't give you one. Seems like the app isn't set up fully yet. They also attempted to charge my card just for signing up. SAD
Will no longer open, says it cannot connect to a network 1/5
Will no longer open
Stay away 1/5
Tried using this app and it was a nightmare
Point System Now A Scam 3/5
When the app came out, you could easily get 1 free meal a month. Now that they changes the point system, it's basically impossible to get any free meals. It essentially now a scam.
Constant Crashing ! 2/5
The app has been crashing on me for days now. I'm on an iPhone 7Plus with the latest software update. Please fix.
Awesome in NYC 5/5
Get your matcha fix quick and easy. They have the matcha shop Chalait as a spot you can order from - which is great because they are great too. Ive been using this app for a few months now and it does not disappoint. Chalait has awesome service as well.
Skip the line 5/5
Works really well at most of the participating restaurants to skip the line.
Comprehensive and includes all my faves. Makes order and pick up so much easier and quick. Also love the rewards and discounts.
App is good but customer support lacking 3/5
By nomad manhattan
I have been trying Ritual past two months and love it so far. But today when I tried to use the Poke Week promotion that popped up earlier I ran into two issues.
One the promotion discount was not automatically applied at check out nor is there a promotion code that I could apply manually. Looked around and tried it twice didn't work.
Then I was trying to look for support and asking questions. Can't find that option in-app or on their site either. This is very frustrating.
As a product manager myself this is just bad execution. If your customer needs to spend more than 5 mins to figure something out and when they can't there is no simple/strain forward way to get help, you have not done your job right.
By Chad car
Very convenient and easy to order
UPDATE: may need to restart for proper function 4/5
I click on the item I want and the order screen doesn't load. It just shows a blank screen
UPDATE: Rebooted phone. Works now