Ok, when it works 2/5
Using app on an iPhone X and have constant issues. When I click a SF link that opens in the app, it only works occasionally... most of the time it never loads the screen. Additionally, reports of any size are practically unusable. Furthermore, when attempting to log a call, it should be more intuitive (checking matching leads/contacts/accounts in close proximity to the device). Instead the user has to perform a specific search and hope the results are relevant (and actually show up). For the amount of money spent on SF, one would hope to see a better thought-out and more thoroughly tested app. Very disappointing; my outside sales reps continually tell me it is easier to boot up their laptop to log a call then try to frustrate themselves with the app.
Great update but can’t touch notifications 4/5
The latest update is a welcome update for iPhone X owners. However the notification bell is unusable. Tapping it does nothing. Once this bug is fixed I’d rate this app 5 stars!
All in need, here in my hand! 5/5
Couldn’t function without it. Page one app
Boss app 5/5
By Die or elts
Entering a call 2/5
By IN Rep
Unfortunately, we do not have the ability to enter a sales call or meeting information via the app. Why is that? Why have the app?
Slow and buggy 1/5
For as much as they tout a great mobile experience, this app has always been frustrating. It's incredibly slow and constantly has bugs. Today all my search results show empty boxes instead of the record names. Last week I kept getting redirected to a page that told me a needed a Salesforce engage license (the pages I was looking at were standard object records).
It's just very frustrating because the app has the potential to be great but it's not even good. As a fully adopted desktop user, I would love to have a truly great mobile experience. Salesforce hasn't been able to provide that yet.
So long old database :) 5/5
Powerful tool that we are just starting to use and will usher in the new era of HTIVA!
Worst app ever 1/5
This app is completely useless. Salesforce should be ashamed of releasing something that is total garbage.
Excellent UI & navigation 4/5
Note to developers: Please create push notifications for Tasks!!!
Everything is where I need it 5/5
By Mark Grgurich
Salesforce is the answer to my prayers. The new Lightning version help me stay organized and working the priorities. Thank you for making your tools better for all of us.
Herramienta útil 5/5
Recomendable para gestionar y comunicar al equipo los planes para cumplir con los clientes la promesa.
Not bad app 2/5
This app would be for much better if it was a truly mobile app. The inability to add new notes to company and opportunity files is a big miss by SFDC.
Local Recovery Coach 5/5
I am thrilled to have Salesforce as I can access all my records anywhere at anytime! That's it in a nutshell 👍😊
App doesn’t show notes 2/5
Appointment notes not fully visible on iPhone
Account Manager 5/5
I love Salesforce and could not do my job with out it! It’s so helpful to track vital information and refer to before visiting communities.
Thanks For A Resourceful Tool!
Useless app 1/5
Impossible to search any leads in the database. Looks like it was designed by teenagers. SF needs to hire a pro to design this app
Great, excellent 5/5
By A Kay Mon
Very useful for me for my work.. I really want to say thanks to Salesforce...
Market Manager 5/5
I love SalesForce mobile. When I don’t have my laptop I can still create opportunities, look up orders and have access to my drawing log. I can be in an impromptu meeting at customer site in the hall way and I can pull up open opportunities, past orders and access to my drawing logs. A must have.
Ability to manage users using iPhone 4/5
I am a system administrator and I would be able to create new users and Assign them to roles and profiles using my phone which I am on able to do. it’s not easy to find it. this improvement might help
Come on Salesforce... 2/5
By landon miller
The iPhone X was released 3 months ago and you have yet to release an update to take advantage of the new screen. As a software development company, I expect more.
I prefer to use the browser than this app.
iPhone App Does Not Redirect with Single Sign-on 2/5
By Los Renzo
The company I work for uses a third-party single sign-on (SAML) service. This app does not redirect to the service when attempting to authenticate. As a result, this app is unusable.
Bridging gaps 4/5
Salesforce has not only put many concepts into play but has streamline this in a way where it’s realistic to not need support staff. What’s the system integrates it’s third-party apps more fluidly the system or one just like it will be at the cornerstone of every office from corporate to personal I believe.
Taking my office and mission on the go! 5/5
By Vegging gyxddb
Salesforce1 makes it possible for me to be available and informed whenever, wherever. That’s so helpful because I’m running a not for profit in Uganda while managing a busy life with kids at home and on the go. Sounds impossible? It probably would be without this app! ;)
It does the trick but why can’t it do so much more? I can not stand entering in events and the date and time don’t auto populate to a one hour window. It’s just a time waster. Also I would like to see the ability to link to proposals on the account and to be able to access them off my opportunities. Generating proposals would be too much to ask but it would be amazing if this was possible. Otherwise it aids to my on the road schedule but if there wasn’t an app, I don’t think I would miss much.
Doesn't alert your phone 1/5
By uubb hyuyuhhtjbbhuvjjbybb
Using this app, it doesn't alert your phone, constantly have to check your phone to see if you got a message. Even when you have the notifications on
Notes for rout leads... 3/5
When I type my notes into my rout leads, it will not show that I have any notes saved. However when I click on my notes, it brings it up.
Always issues 1/5
Losing issues, errors daily. Unfortunately this app is terrible. Really wish is was reliable and usable.
Best Business app, period! 5/5
By Sam Mittal
Always connected and ability to carry CRM at the palm of your hands. Simple Incredible!
Nothing loads 1/5
This app hasn’t been able to load a single page for over a year now, rendering it useless. I keep hoping an update will fix the problem but no luck...
Bug under “today tab” please fix for iPhone X 5/5
Bug under “today tab” please fix for iPhone X
Great App 5/5
Very easy to use and intuitive.
Eoffice lead interaction 3/5
It's weak how I can't respond to eoffice new leads from my phone. Also Salesforce should allow for holds and transfer request. I like the direction Salesforce is going be there is still MUCH work to be done.
Fake reviews 2/5
By Lets talk about Apps
Any and all reviews over 3 stars I am assuming are fake. Either my employer is using this app incorrectly (and that may be the problem) or this app just isn't what it could be. It's slow, it's not user friendly, and it lacks pertinent information. I would have designed the app to work on the fly, and be customizable by the user.
I gave two stars for effort otherwise ONE star.
More editing 4/5
Salesforce needs to be more customizable. I want to be able to change the default response times and other things that you won’t let me. I know I can override the response time for each case but ELA times are how we run reports to measure up to brand standard which is HUGE to all hotels. I have to take a lot of other extra steps to get to my goal with many different things.
Worst performing app on my phone 1/5
By Still the worst on my phone.
(Updated review 2 Years later. I would just add the word “Still” to my last review)
This app *still* really stands out as the buggiest app on my phone. Which bums me out because I have to rely on it for work in the field. It's unstable and slow - that's if it's working at all. Lacks functionality as well. There are plenty of functions you can perform, but they seemed to leave out some of the most critical. Saleseforce was named the most innovative company by Forbes, so why deliver such a weak app?
No Apple Watch support? 3/5
I thought the previous version (Salesforce1) had an Apple Watch app? What gives?
So much information. 5/5
Great app! Gives me all the tools I need to be successful.
Functionality and ease of use 4/5
By VP of Sales
The app does not provide the exact same functionality as the desktop version and an overlay like the Clari App makes it much easier to navigate and use.
Could be even better 3/5
Wished that you could send out email templates from the app- wished also that you could get a geographic overlay of where accounts that you have provided are located (either in or near a city, or right near by where you are at the moment of searching-)
Great...when it works 2/5
By Jonny Big Wee Wee
When this app is working, it’s great. However, about 50% of the time “no results” comes back (on accounts I know are there). Or, it locks up. Haven’t really seen any improvement across updates.
Wish I could get my calendar to pop up automatically
Makes my job easy 5/5
Getting access to all my data is so easy.
Multiple photos, videos and better functionality 1/5
I like Salesforce however it would be great if there there was a way to upload videos instead of a link. Also it would be great to be able to upload multiple photos in one post vs having to post 1 per each photo.
On general there is some functionality that could be improved.
Great mobile app 5/5
Excellent way to access SFDC on mobile!
I like Salesforce, I feel it has many great features. Unfortunately the way it is configured right now is not as helpful as it could be to our branch of the company.
Hate Salesforce 1/5
I hate everything about this concept
Salesforce 1 is mobile cool 5/5
Doing admin tasks on your phone while getting a battery replaced is pretty amazing. Lightning and Salesforce 1 have come so far in the last year! Thank you SF team!
Needs iPhone X optimization 3/5
Needs iPhone X optimization
So slow as to be worthless. 1/5
By Kevo Surfs
The lag on the app is ridiculous. It would literally be faster to email myself notes and wait until I get back to a browser to enter changes to records.
Looking up names and phone numbers also lags so much as to be almost unusable.
I regularly need to close the the app and restart it to get a result.