More editing 4/5
Salesforce needs to be more customizable. I want to be able to change the default response times and other things that you won’t let me. I know I can override the response time for each case but ELA times are how we run reports to measure up to brand standard which is HUGE to all hotels. I have to take a lot of other extra steps to get to my goal with many different things.
Worst performing app on my phone 1/5
By Still the worst on my phone.
(Updated review 2 Years later. I would just add the word “Still” to my last review)
This app *still* really stands out as the buggiest app on my phone. Which bums me out because I have to rely on it for work in the field. It's unstable and slow - that's if it's working at all. Lacks functionality as well. There are plenty of functions you can perform, but they seemed to leave out some of the most critical. Saleseforce was named the most innovative company by Forbes, so why deliver such a weak app?
No Apple Watch support? 3/5
I thought the previous version (Salesforce1) had an Apple Watch app? What gives?
So much information. 5/5
Great app! Gives me all the tools I need to be successful.
Functionality and ease of use 4/5
By VP of Sales
The app does not provide the exact same functionality as the desktop version and an overlay like the Clari App makes it much easier to navigate and use.
Could be even better 3/5
Wished that you could send out email templates from the app- wished also that you could get a geographic overlay of where accounts that you have provided are located (either in or near a city, or right near by where you are at the moment of searching-)
Great...when it works 2/5
By Jonny Big Wee Wee
When this app is working, it’s great. However, about 50% of the time “no results” comes back (on accounts I know are there). Or, it locks up. Haven’t really seen any improvement across updates.
Wish I could get my calendar to pop up automatically
Makes my job easy 5/5
Getting access to all my data is so easy.
Multiple photos, videos and better functionality 1/5
I like Salesforce however it would be great if there there was a way to upload videos instead of a link. Also it would be great to be able to upload multiple photos in one post vs having to post 1 per each photo.
On general there is some functionality that could be improved.
All Hat.....No Cattle 1/5
Salesforce should really be embarrassed by this app. I have given the app some time before I wrote this review but I just can’t hold off. I hope this helps people to not make the same mistake that I did. While it looks great, that’s were the good ends. I really have idea why there are so many good reviews. I really don’t get it. Below are just a few of things that led to this review.
1. No Split Screen capability ......Really? Deal breaker. Hey SF, news flash.... the world doesn’t revolve around you.
2. Apple Pencil works only about 30% of the time.
3. Slow, slow, slow.
4. PDF Viewing, non existent. SF, please go look at plenty of free apps that let you view multiple pages of the file at once and search the pdf for keywords.
5. No ability to hand sketch a note and save it to the correct space.
6. Often when tasks are saved.... they just disappear... not sure who out there has time to re enter all the time. Not me.
I do 99% of my work from my iPad. I was sold on Sales Force based on the fact that the mobile app was great and easy to use and just as functional as the desk top...... NOT!
If you are used to using any apps like Evernote, onenote, wunderlist, todist, bear, contacts journal, gooodnotes 4, documents, pdf expert etc. you should really stay there. You will be disappointed. Especially considering how much Sales Force cost. It’s really to bad that I have to give this even a single star, that’s how bad it really is.
Maybe I’m just expecting to much.....
Salesforce has the ability, money and talent to be so much better than this. Fix this mess for those of us that are spending small fortunes for your service.
Great mobile app 5/5
Excellent way to access SFDC on mobile!
I like Salesforce, I feel it has many great features. Unfortunately the way it is configured right now is not as helpful as it could be to our branch of the company.
Hate Salesforce 1/5
I hate everything about this concept
Salesforce 1 is mobile cool 5/5
Doing admin tasks on your phone while getting a battery replaced is pretty amazing. Lightning and Salesforce 1 have come so far in the last year! Thank you SF team!
Needs iPhone X optimization 3/5
Needs iPhone X optimization
So slow as to be worthless. 1/5
By Kevo Surfs
The lag on the app is ridiculous. It would literally be faster to email myself notes and wait until I get back to a browser to enter changes to records.
Looking up names and phone numbers also lags so much as to be almost unusable.
I regularly need to close the the app and restart it to get a result.
Not my daily driver 3/5
By Mr Toner
Most comments that I would make about this app are really directed at the service. But there are two things that annoy me greatly about the app: one, there is no list of all of my leads or contacts, only a list of recently added/edited/viewed people, and, two, the app is slower than I would expect. Both of these, I believe, are due to the app being a wrapper around a Web view. In any case, I can’t imagine using the app on a daily basis.
Private Mortgage Investor. 5/5
By Mafia lovr
17 year user.
Thank God for Salesforce Mobile app 5/5
I can check my prospects at any time to see what account they are attached to which account owner and distribute it to the corresponding bdr
Easy to use 5/5
Easy and intuitive.
Sales force 5/5
I like how quickly I can search a company to find contact names and equipment that the client uses.
Awesome sales tool !!! 5/5
Great tool to keep up on things -company 5/5
This is a great tool to keep up on things dealing with my company. I like the connectivity to current things going on in the company, being able to check my different dashboards, check on statuses of tickets, and other things.
I enjoy this app tremendously. It keeps getting better and better.
Need to be able to select dates to view task for the upcoming week
Keeps me in routine.. keeps my boss happy. 5/5
By Scotty happy
Saves my boss time.
Just a little slow on iPhone 5/5
It will only send the text for 2 step verification after I completely close out the app. Then when I try to reloggin it says I've attempted to get my verification code to many times. Basically a worthless app
Salesforce needs more customer reviews 5/5
I have been using Salesforce since January 1st 2017 and this is the first time I was asked to fill out a review for the Salesforce App. It is great but I wish the app was more intuitive. Our system would be amazing if it was more visually pleasing!
By Fan of
I can’t login through this app it says I have the wrong username or password but when I go through desktop it works fine! Fix your app!
Power in my hand! 5/5
Love having this power in my hand!
Salesforce Inbox issues 4/5
The SF app works great! The Salesforce Inbox app (separate app) crashes every time I log in! It used to work great until recently and I can’t find any fix.
Essential to run my day 5/5
New updates drastically improve speed, especially in custom apps. Great interface for those trained properly.
Customer Retention Management Made Easy 5/5
Prior to using SF, finding customer info and tracking history as well as managing future opportunities was very splintered and taxing.
SF has pulled all of this together in a seamless bolted on solution to our estimating tool.
This part of my job is more challenging and SF has taken the knots out of the twine!
Generally useful - serious hang time 3/5
This app is pretty essential to being able to find client information in the field. I travel, so I live off of my phone and often have to use the app over the site. It is organized well, but I have a lot of issues with pages loading slowly or coming in completely blank.
Great tool Marriott uses! 5/5
By One wayor
Salesforce makes our life at Marriott hotels much more efficient! Keep the updates coming to make it more and more user friendly!
Add back filtering by all posts to Chatter. Huge degradation of experience without. 1/5
Need to see all posts instead of just Company Highlights in new update.
Why is viewing reports so terrible...
Excellent mobile app 5/5
Great tool to approve request. Easy interface and excellent security
Great software 4/5
The upgrade is fabulous! I will use this Sara daily. Only one question. How do I see my weekly or monthly calendar?
Quite simply a terrible app 1/5
How is this app supposed tp help Sales people and managers be efficient when you cant even effectively search a name of a prospect or client. All searches result in No Results Found. I have to log into the desktop version to do ANYTHING. Misses the mark bad.
Great tool 3/5
After last update I can no longer “paste” and this is an absolute necessity. Please fix and rating goes to five stars.
Great experience 5/5
I can do all the tasks I need to do from my phone!
CRM in your pocket 5/5
Love this app. I can update deals, call customers and prospects, and collaborate with everyone in my company from anywhere! Every release is noticeably better, as more capabilities are available on my iPhone
App version error! 2/5
Something is wrong with the current version (v13 I believe) where users get a blank error screen when trying to access account profile records.
This has been documented with salesforce technical support and they are working on a beta v14 to fix.
Our field sales professionals are all unable to use the mobile app to log activities.
Please fix ASAP!!!
Faster than ever and file sharing rocks! 5/5
Wow, the newest release is fast. Really helps on productivity.
I use the file sharing features constantly. It brings sanity to the madness of receiving email attachments. I just add them to Salesforce Files on my iPhone and move on!
And global search is really handy. It makes a huge difference when I'm traveling to find customer info on the go and collaborate with my colleagues using Chatter.
The best news is that this app just keeps getting faster.
SMP Academy 4/5
By Letitia Tolbert
Simone is great!
Helps me a lot with my productivity. I like how the device doesn’t have to be on VPN. Suggestion for enhancement: if user is in multiple orgs, they should not have to switch between them.
Please fix copy paste 1/5
Can’t copy paste any more. This killed my use of the app.