the worst 1/5
really zero stars, pointless to subscribe.
won’t load, when it does screen freezes-
new i-pad pro, so i know it’s not my devise.
want my money back please
Literally the worst app 1/5
Yes I am using literally literally. The quality of this app is so poor as to be unusable. The majority of the time, the front page is nothing but a white screen. any attempt to respond to news alerts in the notification Center crashes the app. At this point I have simply given up.
Well, the improvement didn't last. 1/5
My previous problem is now gone. Now I find that animbedded video is sensitive. The video starts to run when I am trying to scroll down. I can't touch the video without the video starting up. Usually I try to flick it to scroll. But the video starts instead. Too sensitive.
Now it is much much slower in loading the articles. It doesn't matter if I use my cellular connection or my home wifi. It can crash sometimes when trying to download an article.
Sometimes it will crash and close upon trying to start it.
07/24. It has been a few weeks and yet nothing has been done about the problems. Users should be given credit or time added to the subscription for such poor performance. I may end up canceling my subscription if this type performance keeps up.
08/01: Finally they have fix the issues of crashing, slow starting and loading. I hope they improve the articles. There are some old articles hanging it there.
08/02: Slow loading is back. I wonder if their server is slow. At least it hasn't crashed yet. Why are other news app so much quicker. They also have photos to load.
08/07: It has crashed a couple of times when trying to start the app. Who ever is doing the programming for this app should be taken out to the woodshed.
08/09: I wonder what goes on overnight. Now this app is worst this morning. Now it freezes for a longer period of time. Several minutes. It has crashed twice. When I use other news that have pictures to download they work fine.
08/20: Inconsistent performance. Sometimes it might load articles fairly quickly. Certainly not as quick as other news apps. It can still crash. As others have noted. When trying to load an article it seems like nothing is happening for a couple of minutes.
10/16: For a while the app was quicker in downloading the news. But it seems to fallen back again to a slow start and download. Even has crashed a few times. I wonder what makes this such a low performing news app. Other apps have photos also.
Can’t you find better programmers in SF? 1/5
Absolutely worst news app ever. Slow slow slow load time, unresponsive behavior, constant crashing. It has gotten worse over time.
Waste of time. 1/5
I subscribe to a number of newspapers online- NYT, Washington Post and the Chronicle. But I never get to read the Chronicle because it takes forever to load and crashes (or freezes) whenever I try to browse. Very frustrating and I don’t understand why their app doesn’t perform like other large newspapers.
Are you listening Chronicle? 1/5
As indicated by others, the app is currently all but unusable. Embarrassing effort!
This has got to be the worst app ever. Takes forever to upload. Won't switch to different sections. Gets stuck when you try to scroll.
Worst app on my phone 1/5
By Lena Brook
I couldn't be more disappointed with the Chron app. It is entirely unstable, doesn't load from alerts and doesn't update. The phrase "utterly useless" comes to mind. Not helpful during this especially stressful time in the Bay Area where people are relying on news more than ever.
You'd think a San Francisco paper could find someone who could make functional app, but the Chronicle can't seem to. Doesn't open. If it opens it won't load. If it loads it won't refresh. If you get that far you're confronted with both app and subscription password issues that don't seem to stick. If you're a subscriber, just read (if you must) via a browser.
What an awful newspaper app. There is a fix though. It stores large amounts of data and that slows to stops the app when the storage gets big. Go to setting and clear storage and set it not to save data. You can also erase and reload the app. Once I did this it actually worked fairly fast.
A downgrade 1/5
This continues to be a truly terrible app.
I am a lifelong Chronicle reader, but this app makes it nearly impossible to consume their product.
Loads glacially, crashes repeatedly.
The Chron is doing its best to drive me away as a customer.
App Fail 1/5
I’m actually surprised this app is allowed in the Apple App Store. It consistently crashes and freezes, and it almost feels like it is getting worst over the past few months.
Chronicle, please start over and try again! 1/5
By Janet dickly
Words cannot describe how poorly this ap works. Constant freezes essentially make reading the Chronicle impossible. I have been trying to read just one section and have wasted 30 minutes. When will the Chronicle address the problem?
What good is an app that doesn’t load? 1/5
The update says they fixed the load time? What a joke! The Chronicle irrelevant if you can’t read it.
Colossally BAD app 1/5
There must be a reason for this, but every day I plan to drop/delete this waste of time.
Why, I ask can my competing New York Times app pop up instantly, all sparkly and new while my pipeline for local news, the Chronicle, waits until morning shower/shave is completed before it deigns to display yesterday’s front page.
There are quite good reporters and photographers providing material...if one can wade through the amateurish web site. They must scream in frustration at the presentation of their work. I suspect there is a sub minimum wage provider somehow involved.
Oh, well, I just keep the Chron for the comics, anyway...though even they suffer...
Even worse than before 1/5
UPDATE 10/13/17: hard as it is to believe, this POS app has gotten WORSE. Everything noted in my earlier review still problematic, but now even worse. It’s astoundingly terrible and Hearst clearly doesn’t care. Much as I love the writing staff, I may have to give up and cancel; the daily aggravation just isn’t worth it.
Old review: Horrible, just horrible. Crashes constantly, doesn't launch half the time, shockingly awful UI....I just can't believe anyone would look at this app and decide to ship it to users. If I didn't want to read this particular group of writers, I'd never use it. As it is, I'm now seriously considering going back to the print version or only reading SF Gate.
Please fix it 1/5
The App has never worked well enough to use. Please, please fix it
Completely unusable app 1/5
After months of repeated attempts to use this app, I have finally given up. It used to consistently show stale and cached articles (while updating the time stamp). Now the front page doesn't load at all - whether on wifi or LTE.
Chronicle, please apply some basic development resources to the app to make it even a tiny bit useful.
Crashes even after reset 1/5
By Vigor Mortis
I have reset the app from preferences and I have even rebooted my iPad 3, but this app refuses to progress further than initial title screen without crashing. This behavior has even followed between iPads. It worked intermittently on my old iPad 1, long enough for me to subscribe. After one of the updates, it never ran again, on old or new hardware. Now I need to go cancel my subscription.
Update: Five years later this app is still a mess and mostly unusable. If I’m lucky enough for it to allow me to read an article, it freezes and becomes unresponsive when I try to switch to another. Why is this so hard to get right?
Quite literally the worst performing app I've ever experienced 1/5
It's an embarrassment that the people living in a capital of tech innovation have to get their news from an app that takes 5 minutes to load.
The worst app ever 1/5
Worst app ever :( 1/5
I keep waiting for Hearst to update this app so that I can read more than 2-3 articles before it crashes but no joy. Unbelievable in this day and age. Old this be the worst app ever written? Yes it could.
Unreliable App 1/5
One of the worst news Apps I have ever used! I have Apps for several major newspapers, and this is the only one that crashes/freezes EVERY time I use it. Not sure what is going on, but it needs to be improved!
Absolutely the worst app ever! 1/5
This app is totally unusable. Constant crashes and freeze ups or super slow load times make it impossible to use. I will not be renewing my subscription. Please don’t complain that people don’t want to subscribe to your newspaper when you can’t provide a working app.
Pay wall 1/5
Let me get this straight SFgate, the app is free, but you want me to pay to get ANY content on the app? But, if I just open any browser on my iPhone I can get the same, exact content for free? Yea....your app is a joke.
Worst app 1/5
By SFCApp Hater
This is the worst app. SFC should be embarrassed.
Do not buy 1/5
If you like the SF Chronicle and value your time, read the content on the web at SF Gate and do not download this app.
I appreciate the Chron's perspective and truly love several writers on staff, but can't afford to devote hours to reading the paper online every morning. After the last update supposedly improved content refresh, it takes up to ten minutes for a single page to open.
Good layout, poor performance 1/5
App tends to crash. Articles are slow to load even though the issue has been downloaded. Easy to navigate through the paper.
I've being using this since it was first available. Ive used on the original iPad up the current version. Very disappointing that they have not done much to improve the performance.
The current version is not usable. Difficult to load new days, has always been an issue, and frequently freezes, newer issue.
I get the paper paper. Good thing because the digital doesn’t work at all. Horrible.
Unusable app 1/5
This app is a joke. I usually have to force-quit and relaunch it a dozen or more times before I can actually read any content. It freezes constantly and wastes enormous amounts of any would-be user's time. It should be an embarrassment to Hearst, the publisher, but apparently it isn’t, because these problems have existed for years and not been fixed.
I am a big fan of the Chronicle and print media in general, but they still haven’t gotten their act together on the digital side, and I’m beginning to feel like I should be rooting for their demise instead of their success.
Buggy and slow app 1/5
I generally have to force close the app at least twice before it actually loads anything, and wait a loooong time. When it does eventually load things, it has a bad habit of crashing while scrolling. I pay for a subscription and end up using flipboard more anyways because the app just run circles around this one. (In that in... ya know... loads articles in a reasonable time frame and doesn’t crash every five minutes.)
Never works anymore 1/5
The app has been going downhill for months. It used to be just a little buggy, but now it is rare that it loads at all! Users should not have to wait up to a minute or more for a page to load (with hi speed internet). I think AOL on a dial up was faster an this crap.
Want to support hometown journalism but they make it impossible. Shameful.
Speed it up! 1/5
Update. I have now installed at least 2 updates since the review below and the daily refresh is not better. It just took 11 MINUTES (not seconds) to see today's edition. First, a blank screen when nothing happens. After 2 minutes I go to another app then return. I try to click on other sections, but nothing happens. Finally I see what looks like the current front page, but it wasn't. Looked like 2 days ago. Finally, I got the new front page.
Seriously guys and gals! This is embarrassing for a Silicon Valley app. Especially one that I pay good bucks for.
Have you tested this with an ipad mini 4? I am a retired programmer and if I were associated with this, I would be humiliated.
I can't believe it takes so long to load. I often just give up. Even after the front page finally loads, clicking on a single link takes a minute or so the first time. I give two stars which is the average of 0 for speed and 4-5 for content.
Update: today it took about 4 minutes just to get the new front page. Then I tried to read an article, and it took me to a blank "waiting" screen over and over. I stopped and went to the main menu or other apps, then tried again. After about a half hour of trying, I finally got to an article. I am using an ipad mini 4 with an up to date OS.
Please, please fix.
By Toommy 2 shoes
You would think a paper coming from SF has potential to have the best resources for a successful app. Wrong. Someone needs to call the group responsible for the Santa Cruz Sentinel. Simple & always works.
Screwed up subscription system 1/5
thinking I was getting a great deal with the app which said it came with a complementary hard copy Sunday paper if you live in the Bay Area, I went for the one year subscription of the digital paper plus the hSunday hard copy. Turns out the home delivery customer service for the Chronicle has no way to verify buying the app or the subscription. When the expected Sunday paper was not delivered the home delivery customer service, whIch my subscription verification said to call, told me to call Apple Care. I refused to do that. Sf Chroncile customer service has given me the run around. No satisfaction received, no resolution. Was told it would be straightened out, but it was not. I spent too much time over this and I gave up. False advertising and deceptive business practices.
Does not work! If it on a rare occasion it displays something it freezes and will not advance to read past the headlines. Not worth the free price. Definitely not worth subscribing unless you want dead trees and ink delivered. Unfortunately hardcopy is the only way you'll be able to read the SF Chronicle.
Go back to basics 1/5
By Mt Tam
This app is ridiculous...too slow to load, restarts at random, impossible to use on a frequent basis. I've been a long time chronicle subscriber and because of this app, I'm about to cancel. Might be better to go back 4 versions and simplify for the sake of ease of use and reliability! Bad app.
Lost that reading pleasure 1/5
Being able to read the electronic version of the print paper with the same look and feel was the differentiator worth paying for .... Now, not so much. The new format may not make the cut for reading with a cup of coffee in the morning.
The app performance is abysmal ... we rarely get the front page to load and when it does, drilling down to an article often requires closing the app and trying again. Terribly disappointing when Comcast claims 25-100 download speeds
Now it wants us to prove we have a subscription to read an article ... this is s is the most expensive and worst performing app we have ... FIX IT!!!!! Seriously, today I had to go back to our paper copy!
Please, please fix this terrible app! 1/5
I enjoy the content but the app is abysmal - constantly crashes, won't load stories without rebooting, slow, slow, slow.
It is too buggy 1/5
After several months of using the new app I'm revising my review -- to make it even worse. The text and images take forever to load. Most of the time you have to close the app to get new material to load at all. The cache takes forever to clear (and if you don't clear it, you easily end up with 1.5 gigs of data on your device). And it's still a cruddy paper, the app still calling attention to how weak it is, with the same stories being featured for months. This in what should be a flagship app for the Bay Area!
Time to cancel subscription 1/5
I've been hoping for months this late great newspaper would get it's act together and create an effective news app. Embarrassingly, here in the heart of tech, that seems to much to ask. It takes so long to load (have coffee and breakfast while you wait) I have not been able to read my news seriously here for a year. My main source in now the NYT and NPR. I'm throwing money away. So sad. They no longer deliver so it's time to say goodbye.
unfortunately no stars is not an option 1/5
Great paper ... awful app ... an embarrassment for a city that is the center of the app developer universe ... clunky ... crashes regularly ... Articles line up poorly ... get your act together!
In the land of tech 1/5
It should be easy to find competent app designers. I have reached out to support and they tell me it will improve - yet each iteration comes with nothing but glitches. Each update loses your iTunes subscription and requires you to find the restore button three layers deep. Then when you go to restore it gives the spinning wheel of death. A restart gives me a black screen. Now I just deleted the app and am trying to reinstall. If I did not live in the Bay Area and want local news, I would delete it altogether.
Just awful, content is painfully slow to load and then many sections don't change stories for days at a time. Wish my hometown paper would do better.
Still a crappy app 1/5
When you open the app, it clears the screen and shows a loading modal saying "it's a new day". Seconds later the modal goes away and shows you -- old news. If you want to see today's news you then have to pull down to force refresh the content.
What was the point of waiting 3 seconds if you're not going to use the time to load anything new?
I'm using the app on an iPad Air, with the latest iOS. Takes forever to load the first article I select to read.
Ridiculously bad 1/5
I've learned to try to open this while I'm in the shower since it's so slow to open. Unfortunately, that doesn't help the constant crashing--generally, three times a session. It's as if the publisher wants us to buy the newspaper itself-- it would be faster to go to a newsstand, buy a paper, pick up breakfast, and head home than to open the app and read the four things I'm interested in.
Terrible app, lousy newspaper 1/5
By Monterey Dude
I have been a subscriber to the SF Chron for 40 years, first as a paper subscriber, lately as a iPad subscriber. First the app: AWFUL! I also subscribe to the NYT, Wash Post and the Guardian. These apps refresh immediately, the Chron is very very slow. I have actually given up while trying to refresh to today's news. Ironic that they are so close to the Silicon Valley yet have so poor an app.
As to the newspaper, the quality has declined dramatically over the years. One reason I subscribe is for sports coverage . It is scant, I turn to other sources.
So buggy as to raise your blood pressure 1/5
I am a die hard paper guy, love the LA Times app and NY Times app but I live in SF area. Crap guys get it right soon, been struggling with this for years or another subscriber will bite the dust. I would give it a zero if possible.
Can't even open it 1/5
I log in and if I'm lucky, it will show me the front page, but if I tap to read a story, it takes me back to the log in page ("validate your subscription"). It's worthless. If I could give it no stars, I would. Crashes 3 times before I can even move between articles.