I always have to sign in 2/5
Seriously, I am always being asked to resign in on Safari, on Facebook, on Twitter etc... What’s funny is that although the app keeps forgetting that I am a member, they do not forget to charge me the monthly fee which I think is just friggin great. Anyway, the news is top par but if you are expecting to be able to read it whenever you want, it might be easier to just buy an actual newspaper...since The Chronicle can’t ask you to sign into that like a 100 times.
Finally Working Well 4/5
By Oak boy
The latest version is a Big Improvement on prior versions. You must remove and reinstall the app to get the benefits. The paper loads faster, no longer freezes, and is generally very solid. The shipping table is still a mess, but that’s a minor nit.
the worst! 1/5
By dr fedealius
In a rural area where we depend upon a satellite service, the Chronicle app is almost useless. Many freezes, often when you click on a link it’s all over, requiring a double click to reboot the app. This is a three year old ipad. The NYT app works fine here; maybe the Chron should lease their technology.
Frustrating App with no service from the Newspaper 1/5
System locks you into the paygate—after they take your money.
Avoid this app until the SF Chronicle can find some developers who can make the system work for subscribers.
Much better with new iPad 4/5
Previous problems with very slow or no loading, or loading yesterdays paper, have been fixed. App now loads quickly and responds promptly to switches between sections or loading an article from a particular section. In other words, it now acts like a newspaper app should.
Terrible app. New is not better 2/5
Moving up to a two star. The app was almost unusable with 20 minute or more load times for the morning paper. I gave it a 1 star because there was no zero. The App developer contacted me and suggested I delete and reinstall which had no effect. A new iPad did the trick. Not a big jump in iPad but night and day difference in the app. If the app runs well for a while I’ll bump up my rating again.
Revised review 3/5
After giving this app a 1 star rating, I was contacted by the developer’s customer support who advised me to delete and reinstall the app to address my performance problems. I’m happy to report that this did fix the problem and the app has returned to a quite usable state. If you are also having performance problems that are not network related, I suggest trying this. Hats off to the developer for taking the initiative to contact me with a suggested fix.
San Francisco Chronicle 5/5
The performance of the latest version is great. I previously had problems with slow content load times. Technical support had me delete and reinstall the App and it fixed the problem. I’m very happy with the performance and content.
SF Chron app 3/5
Unusable when I first tried it, now getting better.
SF Chron 1/5
Worst app I’ve experienced. Most of the time it won’t load anything but the Front Page and Comics sections—if those. It freezes before I can get through the Front Page section. Last week Tuesday’s Front Page stayed through the rest of the week; only the date changed. I’ve attempted to get tech help, but their suggestions have not fixed the problems. Some days I’ve managed to get through a few extra sections, but only by closing and removing the app, and hard booting the iPad several times.
Updating of articles 1/5
I moved from Bay Area to Texas. Got app to keep up with Bay Area sports. Many times articles stay the same in all sections for up to a week and sometimes even more. Poor attempt to digitize a paper. The real paper I used to get daily was great!
The key to happiness with this app is to open it two minutes before you want to use it. By then it will be ready. And be patient while it unfreezes.
Great News, Lousy App 1/5
I love the way the app emulates the look of the newspaper and I use it daily. However, in the past few months the app functionality has devolved.
I cannot forward articles without the attempt to do so causing the app to crash. Also, the headlines of articles I had read used to turn from black to grey, no longer do they do so.
I would imagine a growing number of subscribers read the Chronicle via a tablet. I WISH THEY WOULD FIX THE BUGS PROMPTLY!
Frustrating, buggy app 1/5
This app is ridiculously buggy and the Chron does nothing to insure these bugs are addressed when they are brought to their attention. Therefore, you cannot rely on the app to allow you to read the paper for which you pay.
Well, the improvement didn't last. 4/5
My previous problem is now gone. Now I find that animbedded video is sensitive. The video starts to run when I am trying to scroll down. I can't touch the video without the video starting up. Usually I try to flick it to scroll. But the video starts instead. Too sensitive.
Now it is much much slower in loading the articles. It doesn't matter if I use my cellular connection or my home wifi. It can crash sometimes when trying to download an article.
Sometimes it will crash and close upon trying to start it.
07/24. It has been a few weeks and yet nothing has been done about the problems. Users should be given credit or time added to the subscription for such poor performance. I may end up canceling my subscription if this type performance keeps up.
08/01: Finally they have fix the issues of crashing, slow starting and loading. I hope they improve the articles. There are some old articles hanging it there.
08/02: Slow loading is back. I wonder if their server is slow. At least it hasn't crashed yet. Why are other news app so much quicker. They also have photos to load.
08/07: It has crashed a couple of times when trying to start the app. Who ever is doing the programming for this app should be taken out to the woodshed.
08/09: I wonder what goes on overnight. Now this app is worst this morning. Now it freezes for a longer period of time. Several minutes. It has crashed twice. When I use other news that have pictures to download they work fine.
08/20: Inconsistent performance. Sometimes it might load articles fairly quickly. Certainly not as quick as other news apps. It can still crash. As others have noted. When trying to load an article it seems like nothing is happening for a couple of minutes.
10/16: For a while the app was quicker in downloading the news. But it seems to fallen back again to a slow start and download. Even has crashed a few times. I wonder what makes this such a low performing news app. Other apps have photos also.
11/11/17: I downloaded and reinstalled this app after deleting it. Now it is finally working the way it should have. It finally has some snap to it. I will have see if it will last.
It’s gotten a whole lot better 4/5
It’s seems like they worked through bugs and now the Chronicle apps works much better. Straight forward and easy navigation.
Repeats articles from week before 1/5
I keep paying for this paper so that when I go on vacation I could read the paper on my iPad. Besides the occasional crashing I am disappointed that the same article from the previous Sunday shows up in the latest Sunday edition as the latest article for the new week
Grudging tentative kudos 3/5
By Aldus M
After YEARS of dealing with one of the worst apps ever, horrible update after horrible update, I must tip my hat to this version of a functional app. Loads quickly, hasn't crashed (so far) and relatively easy to use. Thank you!
Still Needs Improvement 1/5
By Bubba from SF
This app seems to get worse with each release. It is constantly freezing and very slow when it eventually runs. Apple should bar this app from the App Store.
Beyond bad 2/5
It just keeps getting worse. Now it takes over 10 minutes to load. A tragedy -
I reinstalled the app a couple of times and I often clear data. I reset my iPad and reinstalled a couple of weeks ago and the crashing hasn’t been bad. It still can be sluggish in the navigation but you can at least read sections of the paper while it works out the updating.
Terrible Apps - still bad bad and very bad. Getting worst. 1/5
No Star. Worst user experience ever. You pay for the service and expect timely news. No. The performance is getting worst. You have to wait 15-20 mins for the download, and while waiting, it sometime freeze your screen. The apps doesn't tell your what is going on. This is not the SF Chronicle paper standard that I grow and love the past 25 years.
Nothing worst than sitting down with your coffee very morning, ready to read today's news, and find out that the apps is still loading. After you finish the coffee, the apps is still loading. You start reading news via Google news or Yahoo, and after you finish reading all the headlines, the apps is still loading.
TERRIBLE! Don't get this a App until they fix it.
From bad to worse 1/5
By Missing the printed page
Update 2017: the app has gone through a few iterations. This version was better for about a year. It’s back to crashing, failing to load, etc. worthless!
An incredibly buggy app, ads cover pieces of the story, it crashes, etc And now it won't recognize my subscription or let me reset the password. The only reason we kept the limited print subscription was for access to the app. Guess it's time to cancel all ties to the Chronicle.
Finally...the app now works! 5/5
Update 2: The suggestion to delete and reinstall the app fixed the problem. Now the app is a joy to use. I can now focus on the content! Thanks for fixing the problem.
Update. I have now installed at least 2 updates since the review below and the daily refresh is not better. It just took 11 MINUTES (not seconds) to see today's edition. First, a blank screen when nothing happens. After 2 minutes I go to another app then return. I try to click on other sections, but nothing happens. Finally I see what looks like the current front page, but it wasn't. Looked like 2 days ago. Finally, I got the new front page.
Seriously guys and gals! This is embarrassing for a Silicon Valley app. Especially one that I pay good bucks for.
Have you tested this with an ipad mini 4? I am a retired programmer and if I were associated with this, I would be humiliated.
I can't believe it takes so long to load. I often just give up. Even after the front page finally loads, clicking on a single link takes a minute or so the first time. I give two stars which is the average of 0 for speed and 4-5 for content.
Update: today it took about 4 minutes just to get the new front page. Then I tried to read an article, and it took me to a blank "waiting" screen over and over. I stopped and went to the main menu or other apps, then tried again. After about a half hour of trying, I finally got to an article. I am using an ipad mini 4 with an up to date OS.
Please, please fix.
Just awful 1/5
Crashes all the time. Pages freeze. It shuts down. Every time. How do I unsubscribe? Let me know if it ever becomes useable.
What if we made it like -- a newspaper? 2/5
By Dr O999
Updated by unloading the reloading from the App store. It does work better now!
I cant believe they have such a slow app. The content is good. I want to read the paper. But they just dont seem to give a s**t that its so slow its almost useless. Please...fire your programmers and get someone who cares enough to make it work!
(2 years ago)The modified layout is ok, although the old one was better. If they're going to keep old stories around -- i wish they wouldn't -- at least show the date so i don't have to figure out that i already read this yesterday. Better to organize by day, so i can read todays paper, not mix it all up. Of course by far the best electronic newspaper format is ISSUU where we actually get to read the paper exactly like the printed copy. The advertisers should love it too, since we get to see every ad just like in the printed edition.
Horrible app - gets worse with every "update." 1/5
This app is an embarrassment for a newspaper in the heart of the most tech-centric area in the world. It constantly freezes and resets itself - it's hard to make it through one story, let alone more. It took me three tries and 10 minutes just to read one column.
This app is a joke; unfortunately not a funny one. IF you can read 1 article then the app will freeze. Cannot 'go back' or forward or anything. Absolutely ridiculous for a world class city to have such a horrible excuse for a paper.
Update long overdue 2/5
Loads extremely slow.
The Chronicle should be embarrassed.
Please fix this terrible app.
Bad app 2/5
I also have the NYT and WAPO apps. They are far superior.
Easier to read and no problems loading and freezing.
Faulty and Worthless App 1/5
This is a poor attempt to digitize a newspaper, it doesn’t load, can’t read offline and it crashes a lot on me. I open it up to blank white screen with zero content. I have to close it and reopen it multiple times to get it to load. Amazing since they have had years to fix this. Almost not worth subscribing to.
Constantly Freezing 2/5
This software constantly freezes my iphone, so I have to go out of the paper and then hope it unfreezes when I go back in. Their last software was great. I never finish reading the paper, it is too frustrating.
This is not an improvement! 1/5
Fire everyone in the department that runs this app.
Where do I start. Constantly freezes. Slow to load. Most of the time I can’t even get it to come up. When it does come up its last weeks news.
I know your paper copy is better. You can do better. Seriously considering dropping the app altogether
Can’t cancel; no Android support 1/5
Horrible business model, can’t cancel subscription, SF Chronicle and Apple iTunes cannot help you. No cross platform support for other devices. Only shows a fraction of the available print stories. Run. Don’t. Walk. Away.
Two Time Loser 1/5
I Really, Really wanted to subscribe to the on-line Chron, but they apparently Really, Really don’t want me to. Screen freezes, multi-minute waits for the next page to load, and stories that are weeks old intermixed with current news is intolerable. I cancelled once and then resubscribed, but this time I’m gone, never to return.
Revised Rating 1/5
By Bob P in WC
This app has always taken too long to load, not only at first but each and every article. Now it has started to crash every 2-3 minutes so I get to wait for loads even more frequently. This deserves zero stars! Why do I bother? The layout and content are quite good. If there was any other way to get the Chron online I would not use this app.
Big Waste 1/5
The app won't boot up half the time. Why can't the Chronicle get it right???
By Toommy 2 shoes
You would think a paper coming from SF has potential to have the best resources for a successful app. Wrong. Someone needs to call the group responsible for the Santa Cruz Sentinel. Simple & always works.
Slow and stalls 1/5
Too bad, so much to say...
Fix it or lose 1/5
I thought the subscription price was high enough to hire someone competent to make this app run properly. The frustration level in using this is boiling over and will soon lead to this reader to find news elsewhere...........
Still clunky and freeze-prone 2/5
By Beatleboy's uncle
The Chron app is still unpredictable and is often very difficult, if not impossible to manage. At least there is now a search function. My comments are based on using different Apple products, all up to date. It often freezes and crashes, in spite of some improvements.
40 year subsciber 1/5
By 40 year subsciber
The ipad app is a disaster. The worst I have ever encountered. No wonder the Chronicle is failing.
Horrible Update 1/5
The old version was so good. How in the world can you update to such a poor version?
The App won't open to new day news even when I quit and try again. I can't read it anymore. Please go back!!!! How long can it take to fix this? It’s been weeks and no update. How long can it take to fix. Refund people.
Blank articles 1/5
Over and over again, I will tap on an article and the page comes up blank. The wheel in the center just sits there and spins, while doing nothing. Other articles will pop right up. I don't understand how one can pop up but another won't. I've sent this before and was told it would be corrected. That was months ago. I'm paying $5.99 a month for literally nothing! When are they going to fix this app? It is an absolute mess!
SF Cronan slow to load 1/5
See title. You need to fix it.
Better, yet terrible 2/5
Now the does not crash daily!
Terribly buggy 1/5
Possibly the most buggy news app from a major news source on the App Store. Absolutely terrible. I want to support the Chronicle and read good local (although mainstream) SF journalism, but the app is SO bad. How can a newspaper that is located near the center of the tech universe have such a bad app??!??
Much improved 4/5
The update fixed many of the issues I was having with this app. Downloading of the new issue is fast as is loading of articles. Crossword playability is very good.
Horrible app 1/5
Same things that others have said. Crashes, freezing and won't update. I won't be renewing if this isn't fixed.
SUCH a slow way to read the news 2/5
Breathtaking how long it takes to download an article! And crash periodically!
App buggy and annoying 1/5
The app is really bug laden--lots of crashes, won't load except after a full reboot, miscellaneous halts. However, I'd rather read the Chronicle this way so I'll deal.
The new version of the crosswords REALLY doesn't work well: very hard to read and usually won't load.