Always stalls 3/5
The app is great to use, EXCEPT whenever I transition to a new tab (positions, gain/loss, searching) the spinning loading symbol just spins and spins until I have to kill the app and restart whatever I was doing 🙄 it’s really bothersome but other than that it’s a great app. Hope they can fix that ASAP!!
Deposit camera feature broken 2/5
With this latest version, I can no longer deposit checks using the camera, on either iPhone or iPad. It just plain refuses to accept the photos. This feature has always worked before on the same exact devices, but not anymore.
Pretty intuitive... 4/5
And gives me pretty much everything i need on my ipad.
When will support for iPhone X arrives? 3/5
When will support for iPhone X arrives?
Very easy to use. 4/5
Very clean and easy to navigate
Allows you to buy but you can’t get out of the position 1/5
45 minutes to reach a support rep. Then we uninstall it and reinstall it. Same problem that has been bugging me for two days. It was great when I was buying positions but try to close one out and it tells you that you don’t have a position. Trying to fix it they tell me it may take days. This is the market for crying out loud. I am not a heavy trader so they don’t prioritize my calls like elsewhere.
Just works how you’d like it to 5/5
Overall well done and works when and how I want it to. Keep it updated and secure and we will remain together for years
Still Needs iPhone X Support 3/5
This app needs more frequent updates. The iPhone X has been out for months now, but there is still no support for it. Can you please fix this in a future update? Thanks!
I appreciate the time/effort put into making features readily available. Only gave 4 stars since there is still no iPhone X support. I am thankful that devs are working to get it right though, instead of pushing a crippled version out the door.
By Tomasz Z
No iPhone X support. Logs me out all the time.
Update won’t stop looping 1/5
This last update seems to cause an endless loop where I go to the ap, it asks me to update, then takes me to the ap store where it tells me it’s already updated then loops infinitely.
It is getting better 1/5
By Does it really matter what
The app never works when you need it. From bugs, to simply not being able to login, the official Charles Schwab app is an embarrassment to the superb quality standards that it has set. As using the app is my primary way of handling all of my money, as I am not located near any of the very few bank locations, I can't believe how awful the app is. If there were an alternative, I'd be on it.
Edit: A few years later and I'm going to change my initial 1 star review to a 3 star. It's gotten heaps better since my first review and I'm happy to see the changes made in the app. It seems as the developers have listened to the feedback and have made great improvements. There are still a few aesthetics to work on and when you fail to login with your fingerprint, it doesn't give you many opportunities to try again. Also, if you forgot your password while switching to the fingerprint login, it's going to log you out for awhile until you get it changed. Overall, the app has gotten a lot better.
Edit: 2018 is off to an awful start with this app. It’s back to logging me out and telling me to Rae’s Schwab every single time I try to use it. Back to 1 star for you big dawg.
Average at best 3/5
By Deejay bee
Last few versions cause regular crashes. Color scheme issues make some tasks virtually impossible, particularly in the options trading screen. Default position sort order is based on company name instead of symbol, even though symbol is clearly seen as preferred since it uses the large bold font. Re-sorting is allowed, but must be done every time the app is restarted. Transfers among accounts now require a new LOA every single time a transfer is initiated, rather than using the standing LOA on file. Tax basis tracking of trading lots is spotty at best.
What’s the right quote? 3/5
Unfortunately on the mobile app I can get two different quotes for the same stock held in two separate accounts. Which is the right one? Who knows? I can also find separate quotes within the same account differing between the Summary and the Detail pages for a specific stock. I understand these quotes change by the second but why can’t they at least be consistent internally?
Wholesome trading app, neat finishing 5/5
This is a wholesome app and I rarely have to login to the web version. Very neat and easy to use
Needs update for iPhone X 3/5
Overall, the app functions well. But should be updated to utilize the wide screen of the iPhone X.
Nailed it. 5/5
Intuitive platform that handles 90% of my banking and brokerage needs.
Great company, horrible app 1/5
It’s been since November with no basic iPhone X screen support, ridiculous lazy developers. Schwab is an amazing company in every other aspect but their app is severely behind the competition. Fidelity has a amazing app, robinhood, even TD updated their app.
Please update, this is ridiculous.
Solid for what it does... 5/5
Puts everything I need within reach, straight forward and intuitive. No complaints for day to day use.
I use 7 financial apps and this one is by far the worst one. Constantly having to input my very difficult to remember password because the Touch ID option only works about 10 percent of the time. It works consistently on every other financial app.
Problems with Quarterly Dividend Postings 2/5
I have been using the Schwab mobile app for three years and daily check my account balances. The app mostly works OK for monitoring balances and doing simple brokerage trades. Where it is sorely lacking is in the posting and accounting of quarterly and annual dividends to its customers’ ETF’s and stock funds.
Every three months Schwab customers using the app suddenly see a totally unexplained big drop in their accounts with no notification or accounting provided. The funds are restored about a week later with the amounts shown in the History section. During the entire week before then, however, customers are forced to go to other non-Schwab financial websites to determine and hand-calculate the exact distribution amount for each affected fund. This is a long and tedious process.
I have complained to Schwab officials about this problem many times, but no fix seems to be upcoming. I am giving serious thought to moving my funds to a different brokerage because of this vexing problem.
I fully understand that the ex-dividend and dividend postings can take a few days; but there is no excuse for Schwab and its mobile app totally leaving its customers in the dark, and making them have to hand-calculate their account balances for almost a full week (usually from some time on a Sunday to almost midnight on Friday), and forcing them to find the applicable dividend dates and amounts themselves at other non-Schwab financial websites.
Needs update 3/5
App works well most of the time. Good for managing all of my accounts in one place. Unfortunately iPhone X has been out for months now and the app has not been updated to fit the screen. Most other banks have updated their apps to support the X so minus two stars until they get current. Once updated, app deserves 4 or 5 stars
iPhone X support 3/5
I love this app, but please update for the iPhone X screen. 🙏🏼
Convenient and secure 5/5
I see some of the login complaints and wonder if this is not a conflict with security built in. I too get requests to religion or drops in my touch screen log-in . . . . But I see it a different way - I do not mind this if it means extra diligence in securing the system.
Let’s be honest, the world is changing continually out there and security of a system is a continual issue. IF this means reconfirmation that the next login to the system and my account(s) is truly me, then I am happy with the ‘inconvenience’.
Schwab continues to change the mark on these type services for the benefit of their customers. They can ill afford a security issue.
As far as the App goes - it works for me day and night. I love it.
By High Mesa
My wife and I are not constant traders, but we believe Schwab has always been great with their on line trades. We also would add that their telephone help is excellent. I do wish that their research was a bit better, but we appreciate what they do offer, and no more than we trade, we can go to a variety of other sites to do the research.
Not intuitive 2/5
New version does not let you get back to account balance screen after a bill pay request has been submitted. Instead, it lets you go back a page! What happens if you tap “submit” again? Will it send a second payment?
No iPhone X support 3/5
Schwab is one of the largest financial institutions in the US and it still, 2 months later, doesn’t support the iPhone X display. This is embarrassing, my small single town bank supports the iPhone X & Schwab can’t. Love the bank & service overall but their digital team is seemingly incompetent
Works like a dream
Too much in small space 3/5
I’m sure there is lots of good information here but when accessing from a mobile device it’s hard to find or see the info you’re looking for. One noticeable effect was when placing a sell order you could not see your current # of shares which made entering the correct # including fractional components difficult.
Solid financial app 5/5
Works well and covers all the basics. I’m a fan.
Decent App to get the essential information 5/5
It will be nice if we can do everything on the app. We still have very little information to research, 529, loan information on mobile app
Great company app is improving 4/5
Been with Schwab for a while. Great company. The app has a few things to be worked out, Face ID doesn’t always work and the interface is not updated very often, not build for iPhone X yet. Easy interface but please update the thing more than 2 a year.
New to investing 4/5
I only started investing about 2 years ago but this app does everything I need.
iPhone X 4/5
Please add iPhone X support
Mobile Deposit won’t work! 1/5
Mobile deposits won’t work! I’ve tried multiple checks, followed directions and it won’t work. BoA & Chase mobile deposits work fine. Please fix this issue. I’ve tried it on a dark background, well lit, i’ve tried everything and about 100 attempts. I give up.
Face ID not working 2/5
Face ID not working
Needs an update 3/5
By Leo Price
Normally a good app but needs to be updated to work with iPhone X facial recognition features. I still have to use my code.
Login and Apple Watch issues 3/5
Schwab is a fantastic company. So happy with my service there. They treat me like a big shot when I’m small money. But there app needs some work. There are constantly Touch ID hiccups — it works but regularly has missteps and takes a second to pop up. Additionally, the Apple Watch app doesn’t work whatsoever. My watchlist is present, but no numbers show up.
Please Schwab, keep up the fantastic service and product. Would love to see the Apple Watch app become more powerful. How about showing my account totals too?
Good but one Issue 4/5
App never remembers password or Touch ID so you always have to log back in
Functional app 4/5
This app works well for me.
Getting tired of the bugginess 1/5
By Andre Chi
When working, the app is good. The constant failure to authenticate makes it pretty unusable.
Sill No iPhone X Support 1/5
I don’t know how your mobile team gets away without making iPhone X support a blocker to the next build. Two months since X came out.
Disappointing given this company’s record of innovation. 2/5
I have the Schwab app on my iPhone as well as on my iPad and MacBook Air. It works well on the MacBook Air (with the exception of streetsmart edge, which is clearly not optimized for Mac use), but on the iPhone it’s quite buggy, esp the bill pay feature. You sometimes have to enter and then cancel your bill pay multiple time to get it to work - esp setting the payment date. On the iPad, the app is very limited. Bill pay has disappeared and there seems to be no way to research stocks or funds on the iPad version. That seems rather unbelievable. I need to go to my laptop in order to research a stock? I don’t think Schwab is devoting enough resources to their app team, since some very basic features seem missing.
Update December 2017 can’t see all transactions 2/5
When I try and scroll down past the first 25 or so pre loaded transactions, it stops when it says it’s loading more. Tried rebooting the app, but now I wish I wouldn’t have updated to this version!!
No real time streaming, seriously!!!! 1/5
No real time streaming. This is a joke.
Quote updates? 1/5
I don’t understand why the app doesn’t update my accounts quicker. It seems like minutes go by before it refreshes. I want to see an update every few minutes at a minimum. It won’t even update when I try to do it manually.
Way behind the competition. Slow upgrades continues to widen the gap. Terrible usability issues. 1/5
Schwab's mobile app is just not up to mark as a good trading and account management online brokerage application. Case in point they don't have streaming quotes. So the user needs to refresh the screen to get the latest quotes. The same is true for the positions and balance screens and across the application. This app is even behind apps by CNBC, Marketwatch and other popular online business news sites. If you are looking for top mobile experience then keep looking.
The usability issues in the app are just terrible. When you go from one step to to the next you lose your filters so need to reset every time you go back. For example if you want to look at open orders, you need to set that filter every time. There is no way to keep that as the default. Similarly when entering orders going from sticks to options you lose everything you entered including the symbol of the company. Options ordering is probably one of the most frustrating UI experience.
App stinks 1/5
By Isidore Tepler
Compared to Fidelity’s app, which is beautiful , informative and always works, Schwab’s stinks, almost never works.a true embarrassment.
As most of my investments and trades are done online, I will almost certainly move all my money to Fidelity
The worst app!!! 1/5
This freakin stupid app! It keeps asking me to change my password because even if I already changed it 6x. Don’t down load this app or you miss your trades. This keeps going, I will move my money to e-trade.
Slow, unreliable, difficult to navigate 2/5
I have had options trading accounts with TD Ameritrade and Schwab. I was forced to join Schwab because my employer has a legitimate need to monitor my trading activity and struck a deal with Schwab. But I miss TD Ameritrade. It was superior on nearly every element. The flow of information, the trading entry system, the charts, access to quotes. Schwab has more fundamental information, which I value. But I typically don't do the fundamental research on the app. And TD was cheaper. Schwab needs to start over from scratch.
It really irks me that the data feed is so slow and inconsistent. The quotes are often 3-5 minutes old. I get three completely different quotes in the holdings page, the watchlist page and the individual quote. I never know which is correct. And the total change for the account doesn’t equal the sum f the individual security changes. Sometimes the difference is hundreds of dollars.
Th se things never happened at TD Ameritrade.