App ok, but many "restaurants" are frauds 3/5
By Mr. Ichiban
Seamless app works ok. BUT Seamless does a poor job of checking the restaurants they sign up. I have found many that don't exist, with the food cooked somewhere unknown. Seamless is not responsible if you get poisoned by one of these ghost restaurants. In NYC, restaurants get a food grade. When they have a poor one, they sign up with Seamless under an alias so you can't figure it out.
Great app 5/5
Easy to place orders. Fast and they give you plenty of notifications about your order.
Almost there! 4/5
Items easy to order- should be able to order chicken with the Caesar salad but it wasn’t an option...
Decent app, but unable to swiftly resolve problems 1/5
Seamless works when it works, but if a restaurant messes up your order, expect a long, long wait to resolve the issue. They need to reach the restaurant, for example, to authorize a refund, so if it’s closed in the interim you’re out of luck. UberEats, in contrast, can resolve issues instantly.
It gets you fed! 4/5
By SLIP N FALL
Call it, "a, cook anything, chef for tired souls." At least in NYC.
Need some serious improvement 2/5
By review that matter 2
The app could be so much better sometimes my payment is process and it’s not processed and it gives times for delivery that are horribly inaccurate. More than one occasion 35 mins turned into one and a half and in one case 2 hours
Great app 4/5
Have used for 2 years now- still my go-to. Lots of choices and delivery is usually friendly and punctual. Those few times there are issues with the restaurant or delivery, it can be a bit tedious to sort out. Overall, great.
It's seamless :p 5/5
I love this app for those times when the closest eateries only take cash and you have none.
Useful but buggy 4/5
Updated review: grubhub integration issues have been resolved, but app continues to have weird address issues. It feels like every few weeks I get challenged to enter a new home address, my existing address doesn't show up. After entering and completing an order I now have multiple variations on my home address.
Also: you cannot change from delivery to pickup when scheduling an order in advance if the restaurant is currently closed. You must select another restaurant, flip to pickup, then change back to the restaurant you want to schedule a pickup from.
Always satisfied with my orders & the time it takes to arrive. Delivery guys are always nice & my food is never cold or smashed up. 👍👍
Good app 5/5
I use seamless all the time. Fast and easy way to get food without having to call or leave the house.
Make their own rules 1/5
I have frequently used seamless in the past (and they've made money off of each exchange), and though the app works well I've had several issues such as food arriving two hours after the delivery window had ended, restaurants wanting me to come pick up did I had ordered delivered. And seamless made me fight tooth and nail for each and every cent. I've definitely lost money by using this service.
Make your own choice, but I've been immensely happier after deleting this app and using other options.
Convenient App 4/5
By The pink truck claim it!!!
Always there when I’m just
tooooooo lazy to go get food.
Thank you Seamless for being the perfect side chick! 👍🏽
New interface is horrible. 1/5
The new interface is horrible when wanting to quickly look through restaurants. Nobody needs a huge fake photo of food for every restaurant. It takes too much space from what we really need to see. Decrease the need to scroll so much!
Never got my order 1/5
If it’s late and your hungry don’t use seamless you might not get your food and you might find your self with everything else closed after your done waiting two hours for your food you thought was coming.
App and website are both terrible 1/5
By retired Cathy
Seamless has a number of really irritating bugs and idiosyncrasies that will drive you nuts. Example: add a new credit card and it automatically becomes your default card (and your friend who treated once with their credit card will unwittingly buy your next three orders). If you have more than one address saved, good luck choosing one - they make it nearly impossible to pick an address once you’ve selected your order. And they do a terrible job categorizing their restaurants - I don’t care if the Chinese place serves one Thai dish; if I search for Thai, I just want to see Thai restaurants!! Why is this so bloody difficult??
Love it 5/5
By tiny eyed ghost
Makes ordering and delivery a quick and painless process
By Vinny Hooliganz
Great App! 4/5
I love using seamless. It’s easy to use and I enjoy the status update feature.
The best app 5/5
By Betty Cevallos
This is an amazing way to get the best food around you, wherever you are... Os very convenient and easy to use... thanks.
Convenient food app 4/5
This app definitely fills a need as a quick, no hassle way to get fed. The only drawback is not all restaurants are listed, and very little commercial places like chipotle are on it; that would be a huge boost if they can land these food spots. Especially the ones that don’t deliver.
Very useful! 5/5
App works, service doesn't 1/5
Horrible service. Don't use if the weather isn't sunny with rainbows! Placed order, restaurant had order ready quickly, no driver ever showed up. Called customer service and they sent an instant message to dispatch, no reply, asked for them to call dispatch and there is no contact number for dispatch. Apparently drivers are sent requests via instant messaging and they pick and choose which ones they want to deliver. No guarantee your order will actually be accepted by a driver and delivered. Such a waste of time.
Delivery ETA way off... 1/5
By Alejandro-San Ramon
Promised delivery within 30-40 minutes; food arrived 1h 25min later. Called the restaurant and Seamless - no help. Will not use this service anymore.
Best app ever! 5/5
By mc noisiere
Everyone I know who lives outside of NYC can't believe the options we have at our fingertips.
Great app 5/5
Seamless as a service is a lifesaver for those who just don’t feel like cooking. Customer service has usually been very good in my experience, and the app has always worked very well.
By Linear A
Functional, but blames user error for Seamless's mistakes, leading to countless fruitless attempts to fix the unfixable. I had been sent a promo code; when I tried to use it, it told me I had missing fields. I tried repeatedly to locate the missing field, and finally reached out to tech support, only to be told that the problem was that Seamless had sent me the code in error. This isn't the first problem of this kind, ui-wise. (It also probably constitutes deceptive advertising on Seamless's behalf but...)
Not working for months... 2/5
By rodya raskolnikov
Will not allow me to order. Jumps to address screen after initiating order and repeat. Same problem reported here from several others. Knock, knock.. is anyone there?
Great app! 5/5
I love the app. Plenty of choices but wish the restaurants follow the instructions. I always include not to put plates, utensils and sauces but always are put in my orders and have loads of stuff that don’t need.
Restore the Cash option 1/5
Please restore the cash option. The delivery service can be bad when the delivery person already has the tip
Great App, Terrible Customer Service 4/5
If my food was sitting for 30+ minutes because of a glitch in the app, and I tell you that I want my food (a seafood dish) remade (you know, to avoid food poisoning) the answer is 110% NOT, “Well, we don’t know that they didn’t remake it.”
I’m irritated and I’m hungry, please don’t threaten me with salmonella with your bad attitude.
No Food delivered 2/5
Ordered food at 6:30. Called at 7:45 when order didn’t arrive. Was told it would arrive soon. It’s 8:35 and we still don’t have food. The vendor has four and half stars but when you read the reviews there are multiple related to delivery issues. Seamless needs to monitor this rating and let users know when this rating tanks.
F***’ em 1/5
By seamless is 💩
you need to be savvy about when and where you order from Else your food will arrive super late and no good (soggy/cold) Or you’ll end up having to cancel it because no one will deliver it. I mean there should be several disclaimers about these things instead of claiming they were good
Very frustrating to use many times
Use the app for menus, then call yourself 1/5
Or use Eat24 (they have outstanding customer service).
This is a story about mediocre customer service. And remember: I’m just ordering take-out Chinese food. Seamless is attempting to take something that is already trivially easy and make it easier. But then this happens.
Placed our order at 10:01pm, 30-40 minute delivery. At 10:55pm I called the restaurant for an update. I was told only the manager handled online orders, and would have to call me back. Someone called back at 10:58pm to say my order was on its way. Tried calling again at 11:27pm, but no answer. Called Seamless at 11:28pm. Was told that they wouldn’t issue a refund until they spoke with the restaurant — which was now closed. Was also told that the food was delivered at 10:55pm, three minutes before the manager called me to tell me it was out for delivery. Seamless was not able to reach the restaurant, as expected. Despite the fact that I specifically asked Seamless to call me back with the update, they managed to go straight to voicemail. I tweeted Seamless with my frustration and complaint. They reconfirmed all of this, and said they would issue a refund immediately “as a one time courtesy”, and made it very clear that they don’t trust “claims” until they speak to the restaurant.
As of 1:00am — hours after the restaurant closed — the Seamless app still reported that my order was out for delivery.
Seamless took a frustrating delivery experience and turned it into an angering, insulting mess, holding me and my money hostage. They made it clear that issuing refunds promptly and without a complicated discussion across multiple channels is something they consider a “one time courtesy”. Having spent a lot of money over the years with Seamless, without issue, this is insulting. I should have just ordered from the restaurant over the phone and avoided all of this, except the missed delivery. At least then the only thing I would be missing would be my food. Lesson learned.
Add some features please 1/5
This app really needs a feature where I can log I’d I liked a place or not. Not a formal public rating, just some way for me to track my experience.
Also it’s been exactly the same app for a very long time. Do something new Seamless. Anything.
This app always seems to have bugs. Hire better developers Seamless!
App is lit 5/5
Don’t want to see humanity because you went HAM 2 nights in a row, but you need to eat for survival? Say no more fam
The desktop version is better 3/5
By Diligent Reader
It would be helpful if there was a “block” button for restaurants. Also, the desktop version has better options than the app. The desktop version allows users to see what’s ordered most in their neighborhood, what will be delivered the fastest, select “free delivery” locations only, among others. The app needs to step up its’ game.
i can’t live without it 5/5
she’s beauty, she’s grace, she’s seamless™️
Good clean fun.
Apple Pay checkout not working 1/5
Serious serious bug here. Don’t want to give away my credit card info so always go with Apple Pay or Paypal. But none of them works properly on this version of the app. Very frustrating. Not going to stuck in this nonsense. Too many good apps out there.
My rating - now stop asking me! 4/5
This is my rating - I would give it 5 stars but had to give it 4 only because I desperately want this app to stop asking me to rate it multiple times while I’m logged on. 🤨
I don’t use any other food apps 5/5
By Constantine mavromoustakos
Seamless has nailed it with this app
By Truly Amused
SPAGET IS MY FIRST TIME IN THE BACK OF MY MIND TO GET A SPAGET IS THE BEST WAY TO GET MY LIFE TOGETHER AND TO GET MY KIDS TO DO FACETIME WITH YOU GUYS TOMORROW
Delays, later deliveries...don't bother using this app 2/5
Not quite a seamless experience when ordering from this app. While the customer service is great, getting your food seems to be the challenge. Called to check up on my order that was 30 mins delayed and was told the restaurant was so busy they wouldn't start on it till now and would get it an hour later, which would be 3 hours after I placed the order. Seems to be the trend here and give me a credit in my seamless account doesn't solve my current problem.
Seamless is the best for big cities w/ cold winters 4/5
Moved to NYC a few months ago & I love using seamless, especially because I live so far the subway. They have a great selection of restaurants. My only complaint is they don’t do fast food places or coffee shops. Postmates is not super reliable for stuff like that. I would trust seamless far more.
Used to be better, no insight into drivers 2/5
I used to be a fan of this app, but a recent experience left me baffled. Apparently I missed the call from the driver by 6 minutes, but was confused because it said the order was still being delivered (the driver is ordered to leave after 5 minutes). After checking with customer service, they claimed they sent out an SMS and an e-mail that the driver was there — neither one received on my end.
Also, the order was marked as delivered — when it should have been marked as failed or something else. Get it together guys, and fix your laggy e-mail and push notification systems.
Freezes my iPhone 3/5
I love this app, but it frequently freezes up and sometimes causes my phone itself to freeze and I have to restart it. Happened with my 7 and now continues to happen with the X.
Great app 5/5
By Superlative app
Love love this app I use it at work in Manhattan and home in south ozone park!
The best so far very loyal and satisfied customer!!!
Where have you been all my life 5/5
Great app!!! Love how you. An order food and tip before they come to your house, cause as we all have probably ordered something and when the delivery person comes he has no change, so you give him a $20 for only a $11 order.