Quick & easy ordering 4/5
Ordering is easy, however, it would be nice to be able to suggest menu options that may have been left off. Like, if you know the restaurant has bottled water but it's not listen in beverages you could suggest they add it.
Update: I still wish this app would let us suggest edits to he menu. A lot of restaurants have items they serve left off their online menu.
convenient yet disappointing 2/5
ever since both the app and the iphone software was updated, the app seems to have a mind of it’s own. A week ago, i had placed an order for ice cream and it added a bunch of toppings i didn’t want. Ended up paying 10$ for a cup of ice cream with toppings i’m allergic to. Yesterday, we tried ordering a plain pizza pie, it added a pie with chicken and bbq sauce instead (my fiancé is allergic to poultry) another 30$ down the drain.
Great app! 5/5
Simple to use, remembers my previous orders.
Gone downhill! 1/5
I used to use Seamless several times a week for a few years without any problems. The last year I've ordered from it less, but something must have happened with the company during that time (maybe the merge with GrubHub??) Three (!!!) of my last 4 orders were cancelled after I placed my order. At least tonight they texted me after about 20 min; the first two times I didn't even know it was cancelled until I went looking into why my food wasn't here yet. In all cases, customer service told me there was 'no driver available.' Well, if that's the case, then don't make the restaurant available to be ordered from! Something is broken with their process. I'm done with Seamless for now.
Paypal payment issue 1/5
When ordering through the web site, payment goes through, but order doesn't. Because of that money is on hold for 30 days.
In the app also issues with paypal payments, card is being charged, but the order is not received on your side...
Does not work 1/5
It doesn't work, locks up and crashes. It also makes my iPhone 7 lock up.
I've stopped waiting for the app at 3 minutes.
Confirmed on both iOS 10 and iOS 11
Update: confirmed it also happens on a 6S plus on iOS 11
Terrible customer service. 1/5
Awful and poorly trained customer service, refuses or can not resolve issues -- one agent talked in circles with me, having me send screenshots, restarting my phone, and other things until the restaurant literally closed, then acted ignorant when I brought this up and was frustrated and asked me to just restart my phone, (aka hang up.) Also, I ordered food which never came and they have so far not reimbursed me in any way. Go with another food delivery application.
All it needs is pictures of dishes 3/5
I definitely like ordering through seamless over making a phone call or going on a restaurant’s website. All this app needs is to require restaurants to take pictures of their dishes and post them on their seamless menus. I find myself having to check restaurant menus online before I can order and therefore I order online through some occasions.
It works but the UX is not great 3/5
It’s not very user-friendly, but at the end of the day it works ok.
Love them❤️ 5/5
I order a little to often and never experienced bad service nor technical malfunctions thank you guys keep up the great work ☝🏻💯
The app is really glitchy since the last update 2/5
I really like seamless but they really took a few steps back with their update. The app constantly freezes my phone and doesn't allow me to order. I have to use the web version.
Love this app!!! 5/5
Waited 2 hours for food 1/5
Food was delivered an hour after it was picked up by the driver. The restaurant was 3 miles away.
By Mike hawk lug
prune time service. Great with conversation
A lifesaver 5/5
Living in NYC without Seamless is like a day without sunshine.
Very easy to use!
As with table service, tipping is based on expedience and service and should be assessed AFTER the order has been received and not before. Seamless should consider changing this aspect of their app.
Unusable since update 1/5
It just doesn’t work, at all. I can’t open it.
Great app 5/5
Very convenient. Never has an issue.
Great app 5/5
The express reorders make it easy to order food I like in seconds.
Horribly, consistently inconvenient 1/5
Crashes nearly every use. Often need to close the app at the point of checkout, reopen, rebuild the order, resubmit and hope it goes through. Average ordering process takes over 10 minutes. Faster to call the restaurant.
Freezing my phone 4/5
Hi. I use Seamless a few times a week and lately the app has been crashing and freezing my phone. I open the app and start to place my order, half way through it just freezes and I can’t do anything. I try to close the app with the home button (iphone) and it doesn’t work for a few minutes and when it does it freezes my whole phone and the other apps won’t close. I have to reboot my phone and start over. You may say it is an issue with my phone but this only happens when I use Seamless. Please try and fix this. Thanks
Reliable and convenient 5/5
Thumbs up. 5/5
Awesome when it works 2/5
Used to be an awesome app. Now it crashes 8/10 times I try to use it. Very aggravating especially when you're hungry AF!
It’s GrubHub rebranded 1/5
This app is useless if you have the GrubHub app. The only difference is the name. Same restaurants, same UI, what a waste.
Great app 5/5
By El lector
As others have pointed out you’ll forget to boil water ordering food from seamless all the time. I’ve had excellent customer service experience with them as well. I’d love it if you could favorite restaurants and if you could have a map of restaurant locations because sometimes restaurants are listed that are simply too far from where I am.
Love It! 5/5
I love this app! I use it majority of the time when I am ordering food and it makes ordering food easy, the food is still hot & comes on time. I definitely would recommend it!
Good App Overall 3/5
By Saki Suzuki
I've used Seamless back when it was called Seamless web and we ordered evening dinner during busy season. I like the app, but I'd like to see better dispute-resolution features if a restaurant forgot something or made a mistake on the order. Can't just be one-way eCom anymore.
Glad to have it 5/5
Awesome app— hot food from the hottest restaurant around your area. Two thumbs up 👍🏻👍🏻
By Unwisely Chosen
Best app of its kind for me!
New version freezes 3/5
Works about 3 out of 5 times, then totally freezes up. Freezes the whole phone - I have to actually restart my iPhone to get it running again. How can you release something like that?
Handy tool 4/5
Great for pulling up delivery, even when you’re not familiar with the area.
Love it 5/5
Thanks for helping me avoid the public!
Great place 5/5
Love this place that have great food and great delivery service.
Better food description ! 3/5
I would like a better description of what is in the food.
Service is convenient, app is not good. 3/5
Pretty terrible app. And why is there still a GrubHub app? They're the same service...
1) Constantly asks me to reenter my home address. The same address is saved 10 times now.
2) Switching between tabs doesn't save location, so I have to spend more time than needed just navigating.
3) Notifications rarely appear on time. I get one saying my food will arrive at a certain time, after its already been delivered.
Works better than desktop! 5/5
By Claire Bear 911
Works better than the desktop website - super convenient!
New version is broken 5/5
Update, Oct 2017: seems to be working again; thanks!
Usually the app is great but it's become progressively slower and the newest version (as of Sep 20, 2017) is constantly freezing or crashing when doing things like adding items to the bag. It loses my stored address. I had to use a laptop to make my last order as the app crashed three times, forcing me to start over each time until I gave up. This is happening on both an iPhone 6S and an iPhone 6+. Please fix the app, thanks!
Great App 5/5
I use it often and I love it. Menus are easy to read and I love the convenience of ordering food. Thanks to this app I have become a shut in! I don't have to deal with people ever! Thanks Seemless!
October 1st update is a mess 2/5
In the past week the seamless app has been incredibly annoying. It freezes and shuts down in the middle of transactions, and today was even making my whole phone freeze. Please fix this. (I have an iPhone 6s with iOS 10.3.3)
The updates are awful. I no longer receive email confirmations. There isn't a way to contact seamless through the app. And basic things like press on a restaurant's number and be connected are no longer in use.
It used to be a very user friendly app. It looks nicer, but less functional.
By Nikki maji
Every time they try to improve the app, it adds glitches! They offer you credits to order more food when the app is the problem. My order was doubled by the app and all that their customer service would say is have $20 in credits. No! I want my $35 back that was stollen from the app duplicating my order! Now I have to chase it down with my credit card company instead of Seamless acknowledging their mistakes. This is the first time they offered me credits for glitches. Use a company with better programmers! Seamless is error prone
Has everything but good restaurants 4/5
By Be Heston
Simple as that.
Its user friendly awesome and convenient. Only way I order delivery.
The best app of all its easy its simple its seamless.
Late and cold order 1/5
By Jerome Morrow 111
While they offered a refund for the order they refused to extend the expiration date of the 1-month credit so that I could use it after several contact attempts with CS. Use delivery.com instead.
Love it tons :) 5/5
I love the app.
Update to my long-standing 5-star review 5/5
Much better. After screwing around with the customers for months, the developers finally got their act together. This is a usable app now and once again, I am spending all of my money on takeout.
Sometime in 2016:
It's unfathomable that the last bizarre update wasn't yanked immediately. This app went from a 5-star rating to 1-star overnight. Any reviews extolling its virtues are probably padding and should not be trusted. What are you thinking, Seamless? And why aren't you listening to your customers? Weird glitches with orders, missing menu bits - what else could you possibly get wrong?? I've deleted this app and moved on, after 8 years of loyalty.