I see many bad reviews.. and same response... it’s scares me..something happens with this company..all is true?
Worst Experience 1/5
I was using Remitly for a while now.
I don’t usually bother writing reviews but this service has really caused so much inconvenience that the others need to be aware of. I didn’t have issues when I first started using it.
However, in the past 2 months I have experienced really horrible, if not the worst, customer service. First, I was told that I can set up a Canadian and a US account. Since I’m a resident of Canada and legally working in the US, I have banking information that can be used depending on where I choose to send the funds from. So I did both. Last month I was told that I can only keep one and should close the other. I chose to keep my US account. Probably took 10 conversations with different people to get it straightened out. One frustration to note is, when they call, they don’t seem to read the notes previously taken by the last representative. So you have to repeat yourself several times.
Today, I spoke with another representative. First she asked where I am. I said I am in Canada today. Due to the nature of my job, I travel frequently between US and Canada. Then she questioned that I sent funds from my US account. I asked if there was a concern. She said that since I’m in Canada, they’re holding the transaction and can only proceed when I’m in the states. After I probed more questions, I was able to narrow it down that the concern was 2.3 of the agreement which states that the service is only open to US residents. I asked what the definition of a resident is? I was told it is limited to permanent residents and that I should switch back to my Canadian remitly account. I am considered a resident in the US for taxation purposes. I’m not a greenholder but I’m legally working with a valid work visa and have been paying taxes in the US and Canada.
It’s very frustrating for me that these things were not looked into the first time you signed up for the service. If it was limited to permanent resident only, why was it allowed to be opened in the first place? If it was against US banking laws as they state, why did they allow me to send transactions in the past months?
In summary, my basis of not recommending this app are:
1) They told me I can keep 2 accounts then after a while, they said I can’t and that I should only keep one. I chose the US account.
2) They told me my recent US transaction will not push through because I’m not a permanent resident of the US and section 2.3 is interpreted as for permanent residents only.
3) I have explained my situation repeatedly and nobody seems to acknowledge it or pass along to the next representative.
I have no problem complying with the regulations. But I would like to transact with a service provider whose competency I can trust and be confident with.
Today I am deciding to cancel my account and not recommend this app to anyone.
Publicidad engañosa 1/5
Dicen q en minutos y se demora horas y hasta días , pensé q era la primera vez , pero no , es siempre , además de esto servicio al cliente no dan respuesta , dicen q es culpa del banco pero no es . Q mal.....hoy casi después de un mes me volvió a pasar lo mismo , q compañía tan mala , recomiendo Otras app y “no le mienten al usuario 👍
I am a first time user. And when you’re already on the app itself, you will see that they have a higher exchange rate than normal (like a promotion or whatsoever) and the transfer fee will be waived (for the first transfer that you will be having. But when I was about to send money, I saw that the exchange rate is not the same with the exchange rate that they claim to have before I send the money, and they will be charging me a transfer me. It’s alright though but, you are giving the people expectations and then you will not fulfill it. You are so misleading us. Please be true to your words.
worst customer service ever 1/5
If I could rate less than 1, I would do it.
They take your money in seconds, but later they send you messages of delayed transaction for reasons the application should tell you up front, such as banks they have on the list are not available for receiving the money. It is unbelievable, when you call customer service. You will need to spend more than 30 minutes. And agents after all, they are glad and happy to cancel your transaction, ahhh and you will get your money back 7 days later.. I am wonder why is easy to take the money but is super difficult to return it.
My advise is not to use this at all stay away.
Stubborn customer reps 2/5
I had an issue recently where money was supposed to be delivered on a date. I called them as the app was showing one week more than what was committed to me when i made the transfer.
The rep gave me vague answers about the delay and was reluctant to provide more information.
As i ran out of patience, i asked to get transferred to the manager.
The manager said that money will be deposited same day.
So why are you showing incorrect status on app with incorrect dates.
Get someone from your development team to check on these issues and have your reps trained to handle such situations.
As per response on my review, shared the details over email. Will wait for a reply
Confusing and unreachable features 1/5
I have been using remitly for more than an year. Its been a pleasant experience until now. With the new user experience, it looks like a big mess. I am not able to find options to add or remove my contacts. Neither i can see the accounts details associated with the contacts. The same applies for the website too. With these limitations, i decided to install the app. But it seems to share the same fate. The list displays the contact name, which is confusing since a contact may have multiple accounts and hence may appear multiple times in the list. So now there is no way for me to know for which account, i am sending the money.
Fast and Easy 5/5
I discovered this service on Facebook. I decided to give it a try because of their special first time promo rates and zero fees. I found the app very easy to use and fast. I love the text confirmation that is sent to both parties and the lower fees associated. I even have the option of sending via my checking account, debit card , or credit card. I will now stop using western union which I pay 10 dollars for each transaction.
Thanks Remitly for the lower fees and the awesome app!
I have been sending money to the Philippines for over 5 years now using the most well know money service until they started making it difficult that's when I found Remitly. I found the process of setting up an account fast and secure. The lower fee's are impressive and the various methods a recipient can receive the money is an added bonus. I have used Remitly several times with no issues. I continue use Remitly because it's easy to use and the fees are so much lower than other services. Remitly is the only service I will use to send money to the Philippines. Security is top tier. The app constantly says check my internet connection and will not log in.
Too long time to get back money once transaction is cancelled 1/5
They take 7 days to transfer once transaction is cancelled but deduct in a day when we send even if the delivery date is 7 days later !!!! Do not have minimum customer focus too bad
Be ware of this scams I was recommended to use this service to sand money to my family in Mexico. Something that I never did before so I give that try. Di that transition 500 dollars express 5 minutes 30 minutes when by I sent a email asking what was the problem 30 later a dud from India called me asking me ss number passport bank statements bank accounts because the company requires. Now they are keeping my money for five days because all the information I gave them wasn't good enough to make the transfer. Good thing I call my bank and there was no problem to stop the payment. The representative told me that this company has well known for fronds. So be careful
Very easy to use, quick and painless, great rates and exchange rates, easy to track your history, and notification of when your money is received. I wish all apps were this easy to use
A GREAT MONEY TRANSFER MACHINE 5/5
I love Remitly. It is super fast, super easy and with great details and solutions to any problem encountered. No bouncing back and forth trying to get some problem resolved. Great, great way to send money!
So awesome and cheap and its really easy and fast to get tr money
Asking for more information after months of sending to the same person 1/5
They get the job done. Which is to be expected. It looks like they charge a flat fee. I sent out a larger amount and the fee stayed the same. Which it should be as it doesn't cost them more money.
08/9: Today they wanted more information. I was told that the person I'm sending the money to has a common name. If the bank on the receiving recognizes the name as belonging to a particular account number why is Remitly now requiring more information? But from another email they sent. They said the bank doesn't recognize the name. I'm using another app and if the transfer goes through I will drop Remitly and knock them down to one star. I will take them down to two stars for now. There are lots of common names in any country. It has been the same account I've been sending the money to. I wonder if they're using this method to get potential marketing information.
The other app I used has completed the transfer. One email from Remitly said that the bank on the receiving end didn't recognize the person and they (Remitly) need more information from my friend. This is after several months of using their service. The other app didn't receive a request for more information from the receiving bank. So right now it looks like Remitly is lying about the bank on the receiving end wanting more information. Remitly may work for a while but they have changed and became difficult to work with.
It was okay while it lasted.
09/02: I thought I would give them a try again. But the transaction was held up. They want photo copies of information from the person receiving it. It's going to Mexico BTW. It would take too long to do all that. I was told this time that the person receiving it is on a list of people who can't be sent money. Don't if that's true. I sent the money using another app and everything worked out. I wonder if it's a real list or someone's interpretation of guidelines. I will use the other app. Maybe at some future I might send Remitly's requested information but for now I will use the other app. It all works for me.
Love it 5/5
Money always arrives on time!!
Easy to use! Convenient and good Customer Service! 5/5
By Anne F. - East Sparta, OH
Ive been using Remitly for over a year now in sending money to my parents in the Philippines. It is very easy to use, they have several branches available where our recipients can pick up the money we've transferred. Dollar to Peso conversion is also awesome, not too far behind from Paypal. I love the fact that their transfer rate isnt that expensive either Good customer service is another plus, they are open 24/7. I definitely recommend Remitly to my friends and family. 🙂
Best app to send money 5/5
The best app to send money. Have been using it for more than a year with no issues till now.
Love it, very easy to use 5/5
I love Remitly. It's very easy to use. I can send money to my family anytime and they will get it within minutes. It's very convenient for me since I have little time to spare running between work, school, home and 5 kids. I recommend Remitly to everyone.
Best Rate and safe to send $$ to México 5/5
So Far is the Best App to send money to México, way better than Xoom, I can send money to my Mexican account or somebody else account or simply send money to pick up they have multiple locations for pick up.
Very helpful... Excellent customer service! 5/5
Thank you Vince for helping me out. I really appreciate your help.
Great app - requires basic knowledge 5/5
This app is great! Of course, you're supposed to know how banks in your country work and that's it. Customer services is always there to resolve any issue that might come up.
User Friendly 5/5
By Pradeep Keswani
Very easy to use. I like the UI..safe and quick
So far so good 5/5
Started to use Remitly last December 2016. Had a problem with first transaction due to middle name of recipient but all I had to do is call customer service and it was all resolved..never had a problem since and I send regularly every 2 weeks, sometimes more. I tried the free service of bank transfer to my BPI bank in Philippines and see how it goes and it was delivered on time (5days) as promised. I know coz I have online banking and I can check on my phone if money has arrived. Hence, so far so good..I think I will stay with Remitly. It has not failed me just yet. Well done guys.
Better then the X 5/5
I was introduced to Remitly by my sister that sends money to Mexico every month, she had issues with the "X". I had issues to Big ones were I send money it was 7 days later and my family still couldn't pick it up. When I cancelled the transaction it took 20 day to have my account credited. I tried Remitly 3 days later my family picked their money up with no problem. I highly recommend Remitly. Love IT!!
By yalith gomez
Last week, I used this app to try to send money to colombia. I had seen in the app my bank in colombia was part of the allied banks of remitly, but once I sent the money, this one never arrived, I call my bank in colombia and they said that they didnt work together, then I call remitly and I couldnt resolve my problem neither. I had to cancel my transaction and was a problem for me cause I needed my money in my colombia bank account that day and they just are going to give my money back between 3 or 5 days. I'm really upset because this company shows Bancolombia as bank partner when is not like that, or in my case wasn't. They should not play with someone else time.
Great app 5/5
By Pliego i Tunes
Great app much better service
Awesome clean app 5/5
Provides good interest rate
Gives good sending limits
Easy to use
Good job REMITLY 5/5
I will recommend you to my friends...I loved your service...☺️☺️
Looks like they are fishing for info 2/5
When I tried to sending remittance recently they have security questions from which I don't know how they have come up with since I have not provided info related to those questions when I signed up. Sample questions are: *which state I did have same address with a certain person? Etc.-- I don't have that person in my account.
Great App for transferring money at competitive pricing 5/5
I recommend Remitly to transfer the money at really competitive rates when it's not urgent.
Great Service!! I love it!! Thank you! 5/5
I love Remitly 5/5
By Haid'z from Florida
For 15 years I been using Xoom dot com the only complain about Xoom they don't take credit card and minimum to send is $50 can't send less than $50. Remitly I can send less than $50 and plus the fee is $1 cheaper compare to Xoom. So, for few months now I am using Remitly. Thank you, Haidy Razo Lavarnway
The best app for money transfer 5/5
A complete hassle free and transparent experience.
Easy. Fast. Secure. 5/5
I love how Remitly is easy to use, saves me a trip going to remittance, and how fast my family can get the money. Not to mention the lowest fee.
Does not work 1/5
None of the transfers went through. After few days was credited back. Avoid it if you can. Wonder if others have a better experience
Best rate on the market 5/5
User friendly fast and god value for money.
No support from Mexico 1/5
I had to cancel one money transfer and they only provide 1-888 number, so from Mexico cannot call them. I lost 1000 USD never going to use it again
Works perfectly as promised 5/5
Delivers money on the promised date
Transaction in progress......... 1/5
By Ron Dela
I have been using Remitly for over 3 years now to transfer money to the Philippines with no problems...Until my last transfer 8 days ago. It has been stuck in "In Progress..." I contacted customer several times via email but only receive scripted responses that they are deligently working on the issue. I requested a refunded but received the same responses that they are working on it. I filed a complaint with the California Dept of Business Oversight
to get back my money. Don't use Remitly. There are other money transfer out there.
I send money to Colombia and they payment the best money per dollar to pesos
I should give them 5 but there pick up partner cebuana is scam! 3/5
I send last week a dollar not peso but cebuana says they don't have dollars and they won't release the money if they don't buy a life insurance worth 200 peso,so my receipent just buy it so she can get the money! It just not happen to me just once but twice the other incident is they said they collect pick up fee its 200 peso also and i already paid $3.99 transfer fee in these app! I called to there costumer service and they said they don't give refund!
Love Remitly 5/5
Easy and fast. Love Remitly because I trust that my family is going to get the money fast and secure.
Well designed app and awesome support 5/5
App works as expected. Never had any issue.
Best money transfer to Philippines 5/5
Very easy to set up account , easy to send and receive money sent to friends and family in the philippine , very fast money transfer with the highest transfer exchange rate possible ,highly recommended this application ,
Just easy 2 send my wife I not have 2 look 4 a store 2 send
It's fast and free and could go to someone's bank account directly
Love it! 5/5
Easy and convenient way to send money to your loved ones in the Philippines!
Five star 5/5
By Verbs deferred
Fast and easy. Salamat!